Province of the

EASTERN CAPE
EDUCATION

NATIONAL
SENIOR CERTIFICATE

GRADE 11

NOVEMBER 2010

COMPUTER APPLICATIONS TECHNOLOGY –

PAPER 2

MARKS: 150

TIME: 3 hours

This question paper consists of 16 pages.

(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 2

INSTRUCTIONS AND INFORMATION

1. This question paper consists of SECTIONS A and B.

2. Answer ALL the questions.

3. Read ALL the questions carefully.

4. Number the answers correctly, according to the numbering system used in this
question paper.

5. Start each question on a NEW page.

6. Write neatly and legibly.

(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 3

SECTION A

QUESTION 1

Identify the correct answer for each question. Write only the letter of the answer
next to the question number for example: 1.11 E.

1.1 An interactive dialogue that helps you to complete a task by asking a number
of questions, then performing the task in response to your answers, is called
a…

A Tutorial
B Hyperlink
C Wizard
D FAQ (1)

1.2 A term used to describe the writing of data to a CD or DVD is called …

A defrag.
B copy.
C scan.
D burn. (1)

1.3 Which ONE of the following does not logically belong with the others?

A Google
B Wikipedia
C MWEB
D Aardvark (1)

1.4 Which ONE of the following cannot be classified as a storage device?

A Flash drive
B Memory card
C CPU
D Hard drive (1)

1.5 Which ONE of the following is the correct search string to find all the Word
files?

A ?.doc
B *.*
C ??????.dot
D *.doc (1)
(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 4

1.6 Which ONE of the following applications would you use to open a file with a
pdf extension?

A Delphi
B Pastel
C Adobe Reader
D Microsoft Access (1)

1.7 Which ONE of the following is a computer that is usually sold with a special
pen to write on the screen?

A Laptop
B Tablet
C Embedded Computer
D Notebook (1)

1.8 Which ONE of the following can be used to link computers together in a
network?

A Switch
B Workstation
C Server
D CPU (1)

1.9 The most appropriate type of chart to show the trend of the price of petrol
over a specific period is a …

A bar chart.
B line chart.
C column chart.
D pie chart. (1)

1.10 The shortcut key to insert a page break is …

A Ctrl + Enter.
B Shift + B.
C Shift + Enter.
D Ctrl + End. (1)
[10]
(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 5

QUESTION 2

Match the most appropriate terms/concepts in COLUMN B with each of the

descriptions in COLUMN A. Write only the question number and the letter of your
choice, for example: 2.11 P.

COLUMN A COLUMN B
2.1 Brings an abbreviated context sensitive A Cookies
menu into operation.
2.2 A criminal process of attempting to B Facebook
acquire personal details such as
passwords by pretending to be a
trustworthy entity.
2.3 A small text file generated by a website C #VALUE!
and stored on your computer’s hard disk
for later use by the website.
2.4 A pattern that can be used to design D Record
documents e.g. fax forms.
2.5 An example of a social networking site. E Double click
2.6 An e-mail address of somebody living in F Backup
America.
2.7 Underlined text on a web page which G Template
redirects you to another web page or
resource.
2.8 An error message in Excel which H [email protected]
indicates that a formula refers to a cell
where the data type cannot be used in a
calculation.
2.9 A collection of fields in Access that I Defrag
includes all the particulars of a specific
person.
2.10 A copy of a file stored in another place. J Hyperlink
K Table
L #REF!
M Phishing
N Storage
O Amazon
P Right click
Q ISP
R [email protected] [10]

TOTAL SECTION A: 20
(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 6

SECTION B

SCENARIO

Parents of the school complained to the principal that they find it difficult to purchase
the required school and sports clothes because the local suppliers are constantly out
of stock on peak times. Unnecessary high prices are also charged. The Governing
Body of the school has therefore decided to approach the Parent Teacher
Association of the school to start a clothing shop, Dress4Less. This shop will be
open for business during break times as well as in the afternoons.

The PTA requested a computer to help them with the administration of Dress4Less.
The Governing Body decided to allow them to use one of the computers that were
used by the learners in the CAT classes. None of the parents have the required
knowledge of computers and they therefore need help. Your mother is on the PTA
and has offered your services, with the administrative work, since you have CAT as
a subject. You will have to:

 give advice on setting up the required computer hardware and selecting suitable
computer software to use,
 advise them on how networks and connecting to the Internet can make their task
easier, and
 give general support on all computer-related issues.

QUESTION 3

After studying the quotations you got from different suppliers, the Governing Body
decided to buy an additional desktop computer with the following specifications:

Intel® Core 2 Duo P7350 processor 2.00 GHz

1 GB DDR2-667 184 pin RAM
160 GB SATA II 7200 rpm Hard Drive
Super multi DVD Writer
15.6" WXGA DiamondView display
ATI HD3430 Graphics with 256MB dedicated video RAM
Integrated webcam
Memory card reader and Bluetooth
Cordless Keyboard and Mouse

Windows 2007
1 Year collect, repair and return warranty
(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 7

Mr Smith, the manager of the shop, needs you to explain a few of the hardware
specifications to him:

3.1 The following specifications are listed regarding the memory and storage
capacity of the computer:

1 GB DDR2-667 184 pin RAM

160 GB SATA II 7200 rpm Hard Drive

Copy the following table to your answer book and complete it by supplying the
capacity of the storage and memory, and by distinguishing between the two. (4)

MEMORY STORAGE
Capacity
Difference

3.2. Mention is made of a cordless keyboard and mouse.

3.2.1 Name TWO commonly used methods of connecting devices

cordlessly. (2)

3.2.2 Compare these two methods with regard to:

 Range of pick-up and

 Line of sight (4)

3.2.3 Name ONE advantage and ONE disadvantage of wireless

connections. (2)

3.3 Mr Smith would like to know why no mention is made of a stiffy drive.

3.3.1 Supply TWO reasons why stiffies have been replaced with other
portable storage devices. (2)

3.3.2 Taking the specifications above into consideration, could a CD also

be used in this computer? Motivate your answer. (1)

3.3.3 Give ONE important difference between a DVD and a CD. (1)

3.4 Dress4Less will also need a printer. They cannot decide whether to buy a
laser or an inkjet printer.

3.4.1 Compare inkjet and laser printers in terms of cost to purchase and
cost to run. (2)

3.4.2 Give ONE scenario where a laser printer would be more appropriate
to use in Dress4Less. (1)

3.4.3 Give ONE scenario where an inkjet printer would be more appropriate
to use in Dress4Less. (1)
(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 8

3.5 While discussing the software that Dress4Less requires, you mentioned that
the school already has a copy of Microsoft Office, and that it can be loaded
onto this computer as well, depending on the type of license agreement the
school has.

3.5.1 Mr Smith wants to know why it depends on the license agreement if

the school owns the program, as they have purchased it. Explain
this to him. (1)

3.5.2 What type of license agreement must the school have to be able to
load it onto this computer as well? (1)

3.6 Apart from the Operating System and Application Software that they need,
Mr Smith also heard a friend referring to utility software.

Explain to him what utility software is and give ONE example of utility
software. (2)

3.7 Mr Smith bought a computer, without any software, for his son. When he
complained to you about the high price of software, you mentioned the option
of using Open Source Software or Shareware as an alternative.

3.7.1 Distinguish between Open Source Software and Shareware. (2)

3.7.2 Name TWO disadvantages of using Shareware. (2)

3.7.3 Name ONE example of an Open Source operating system and ONE
example of an Open Source application program. (2)

3.8 Mr Smith noticed that certain system requirements were listed on the
packaging of the software program that he bought for his son.

Give TWO examples of these system requirements. (2)

[32]
(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 9

QUESTION 4

As a result of the many advantages of the internet (e.g. Internet banking,

communicating with manufacturers and clients, buying/ordering of stock, etc.) the
PTA committee decided to get connected to the Internet.

They have a limited knowledge of computers and you therefore have a lot of
explaining and teaching to do.

4.1 Mr Smith was very confused because you corrected him, when he referred to
Internet Explorer and Google as if it is just two names for the same thing!

Explain the difference between a web browser and a search engine to him. (2)

4.2 Mr Smith’s son, James is busy with a project on reptiles for the subject Life
Sciences and he found some very interesting information on a website about
a week ago. He wants to visit the website again but he cannot remember the
website address. He asked you for help.

4.2.1 Explain to him how he could find the website he previously accessed
without having to start searching all over again. (1)

4.2.2 Give one way (except the one mentioned in QUESTION 4.2.1) in
which he can access the website quicker in future without having to
type in the web address. (1)

4.3 Mr Smith discovered the “Refresh” button on the Internet toolbar. You
explained to him that this button will reload the current web page that is being
viewed.

Explain to him why this would be necessary. (2)

4.4 Up to now, Dress4Less used letters, faxes and telephone calls as a means of
communication. You recommended that they use e-mail, now that they are
connected to the Internet.

Name THREE advantages of e-mail compared to conventional mail to try and

convince them. (3)
(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 10

4.5 Mr Smith is not familiar with using e-mail and has a few questions regarding
the e-mail window:

4.5.1 What is the function of the paperclip icon next to the “send” icon? (2)

4.5.2 What must be entered in the Cc field of the e-mail window? (1)

4.5.3 He also noticed that there is an option between Plain Text and Rich
Text. Explain the difference between these two options. (2)

4.6 When Mr Smith typed his whole message to a supplier in capital letters, you
told him that it was not good netiquette.

4.6.1 Explain the term netiquette. (1)

4.6.2 What is the netiquette rule about attachments and why? (2)

4.7 The e-mail address of one of the suppliers is [email protected].

4.7.1 What type of e-mail is a gmail mailbox? (1)

4.7.2 Give TWO advantages of making use of this type of e-mail. (2)

4.8 Apart from making use of e-mail, Internet banking was one of the main
reasons why Dress4Less connected to the Internet.

Name TWO advantages of signing up for Internet banking. (2)

4.9 Mr Smith was quite shocked when he received an e-mail message from the
bank warning him about the threat of phishing.

4.9.1 Explain to him what phishing is by giving a practical example. (2)

4.9.2 Name TWO security measures that banks have in place to protect
their clients, when making use of Internet banking. (2)
(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 11

4.10 While browsing on the Internet, Mr Smith came across some marketing
websites with a few things that he would like to buy. He is hesitant to do this
and asks for your advice.

Give him THREE tips for safe online shopping. (3)

4.11 Mr Smith heard a lot about the dangers of chat rooms on the Internet and is
very worried about his son visiting these chat rooms.

Give him TWO tips for safe online chatting. (2)

[31]

QUESTION 5

Mr Smith complained that they battle to find files that they have saved and asked
you to help them find these files.

5.1 When opening My Documents, you realised that they have no system
according to which they organise their files and that there are a lot of
unwanted files on the hard drive.

5.1.1 When you mentioned that they should organise their files in folders
you realised that they did not know the difference between files and
folders.

Explain the difference between a FILE and a FOLDER to them. (2)

5.1.2 Name TWO tasks (other than the one referred to in QUESTION
5.1.1) that should be performed to keep computers functioning
efficiently. (2)

5.1.3 They also complained that there is very little space left on the hard
drive. You advised them to delete all the unwanted files. After
deleting these files there was still no noticeable amount of additional
disk space available.

Explain why this is the case. (1)

5.1.4 Describe how they can recover the disk space that was occupied by
these unwanted files. (1)

5.2 Mr Smith needs to delete a program that they do not use anymore. He is a
little nervous as he has never done this before.

Name TWO ways in which an unwanted program can be deleted. (2)

(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 12

5.3 Dress4Less has experienced a few problems with their computer lately as it
seems to be running slower than usual. You suspect that the hard drive is
fragmented.

5.3.1 Explain what is meant by a fragmented hard drive. (2)

5.3.2 How can the defrag utility program help to rectify this problem? (1)

5.3.3 Is it necessary to defrag flash disks and CDs? Briefly motivate your
answer. (2)

5.3.4 The hard disk of their computer is very full. You advise them to use
the Disk Cleanup program to clear some space on the hard drive.

Which files will be deleted by this program? Name TWO. (2)

5.4 One of the suppliers of Dress4Less uses a PDA and this impressed Mr Smith
very much. He asked you a few questions after the supplier left.

5.4.1 What exactly is a PDA? (2)

5.4.2 Name THREE things that a PDA can do. (3)

5.5 After visiting a shop, Mr Smith decided on a Smartphone instead of a PDA.

Give ONE possible reason for this decision. (1)

5.6 The till operator at Dress4Less asked Mr Smith to purchase a barcode

reader.

Outline TWO possible benefits to the business if this device is purchased. (2)
[23]
(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 13

QUESTION 6

The Dress4Less business was a huge success. The Governing Body decided to
expand the business and sell textbooks and stationery from the business. This
made it necessary to buy two additional computers to handle all the administrative
work.

You suggested that they install a LAN. Mr Smith and the staff were a bit reluctant
because of their lack of knowledge of networks.

6.1 Explain what a network is. (3)

6.2 Convince them to install a network by naming TWO advantages of a LAN. (2)

6.3 Name ONE practical example of a WAN. (1)

6.4 Taking the specifications into account that are mentioned in QUESTION 3,
list THREE additional items that need to be purchased to get the network set
up and functioning. (3)

6.5 After reading an article in a computer magazine, Mr Smith is very concerned

about the possibility of the computers in the shop being infected by computer
viruses.

6.5.1 Explain clearly what a computer virus is. (2)

6.5.2 Name THREE symptoms that may indicate that your computer has
been infected with a virus.

6.5.3 One way of protecting your computer against viruses is by installing

anti-virus software, which Dress4Less did when they opened the
shop two years ago.

Will this be sufficient to protect them against viruses? Comment

critically. (2)

6.6 The advantages of being connected to the Internet can be negated by

various threats. Besides installing antivirus software there are a number of
other precautions you can take to protect your computer against viruses.

Name FOUR of these precautions in full sentences. (4)

[20]
(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 14

QUESTION 7

The staff of Dress4Less need your help with some software related problems.

7.1 The following strange characters appeared on the screen while your mother
was typing the new price list. She was shocked because she thought the
computer was infected by a virus!

You assured her that it is not a virus but that the Show/Hide icon was on.
Explain to her the function of the show/hide icon.
(1)
7.2 Mr Smith compiled an annual report of about 10 pages for the Governing
Body. Just before he printed it, he decided that he wanted the word ‘profit’ to
appear in bold throughout the document.

Explain to him how he could achieve this without doing it manually. (1)

7.3 This above-mentioned report was typed in a word processing application and
the page orientation has been set to portrait. It contains a table which is too
wide to fit onto a portrait page. Explain how he can manage to have the
orientation of only that one page in landscape. (1)

7.4 Your mother is working in a table. She is typing information in two columns.
Every time she presses the tab key the cursor jumps to the next column of
the table.

Give her advice on how to use tabs in a table. (1)

7.5 Mr Smith was formatting his report when he came across the option ‘hanging
indent’. Explain to him what this means. (1)
(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 15

7.6 One of the workers created a brochure of all the school and sports clothes in
stock for the new year. When she wanted to close the program, the following
message appeared on the screen.

7.6.1 What is a clipboard as referred to above? (1)

7.6.2 Why did this message appear? (1)

7.7 Mr Smith is not familiar with MS Excel, he therefore typed the financial
statements in a MS Word table. Convince him to do it in Excel by giving at
least TWO reasons why it will be better than doing it in Word. (2)

7.8 Mr Smith wants to know whether it makes any difference, whether you make
use of cell addresses or actual values of a cell when typing in formulas in
Excel? (e.g. =35 + 45 + 50 instead of =A3+A4+A5).

Explain to him why it is better to make use of cell addresses. (1)

7.9 You discussed the spreadsheet that you prepared for the financial report with
Mr Smith. He noticed the following formula: C4*$A$2. He was very
confused and asked you to explain the use of dollar signs.

7.9.1 What is this type of cell reference called? (1)

7.9.2 Why is it used? (1)

7.10 Mr Smith is battling to fit his spreadsheet on to one page.

Except for the scaling option, name TWO other methods you can use to print
your spreadsheet on one page. (2)
(NOVEMBER 2010) COMPUTER APPLICATIONS TECHNOLOGY – PAPER 2 16

7.11 Mr Smith decided to follow your advice and capture the details of all the
suppliers in a database. He sent the following list of fields with data types to
you to check before he actually begins to create it.

Field name Description Data type

Name of firm Name of firm Text
Address Street No, Town and postal code Text
Contact person Name of contact person in firm Text
Cellphone no Cell phone number of contact person Number
Stock item Description of stock bought Text
Date Date of last order ?
Quantity How many items were ordered Number
Credit Does firm allow credit or not ?

7.11.1 You suggest that he makes the Cellphone number field the primary
key and not the name of the firm.

Explain to him what a primary key is and why the name of the firm
would not do as a primary key. (2)

7.11.2 Explain to him why the data type of the cellphone field should not be
number but text and what would happen if he does not change it to
text. (2)

7.11.3 Mr Smith left out the data type of the Credit and the Date fields.
Copy the following table into your answer book and fill in the data
type next to each field.

FIELD NAME DATA TYPE

Credit
Date (2)

7.12 Mr Smith is still not sure what the difference is between a filter and a query in
Access.

Explain the difference to him by mentioning TWO scenarios where it would

be preferable to make a query. (2)

7.13 Mr Smith’s son wanted to print one page of information that he found in a
website on reptiles. He clicked on the print icon and 10 pages were printed.

Explain to him what to do next time in order to print only what he needs from
the Internet. (2)
[24]

TOTAL SECTION B: 130

GRAND TOTAL: 150