EDUCATIONAL
EDUCATIONAL CHATBOTS
CHATBOTS
Authors : Alejandra Pozos , Josué David Flores , José Antonio Huerta , Alfonso Diaz
INTRODUCTION RESULTS
Chatbots are automated Student's perceptions about the benefits At the EFL school, a study was
programs that can of using chatbots for English learning carried out on the learning process
engage in conversations were examined,by using a 6 question when writing argumentative essays in
with users, providing English. Where a group of 25
survey
them with information,
students were evaluated, where
guidance, and support.
some carried out a writing task with
chatbots can be used to
reinforce learning, help the help of a Chatbot called
students with homework Argumete, others with the help and
assignments, and provide supervision of teachers and others
personalized feedback who did not have any type of help.
and recommendations.
The results obtained are that 75% of
1.- Personalized Learning Support: Chatbots
As shown in Table 6, the perception of the students formed a learning
can provide personalized learning support to the benefits of using chatbots in learning community with Argumate, using
students by offering immediate assistance with English obtained an average of 3.81 out various information tools and the
coursework, answering questions, providing of 5. remaining 25% of the students did not
explanations, and offering feedback. include various tools, which made
In general, the data shows that students
2.- 24/7 Availability: Chatbots can offer 24/7 their tasks inferior to the others.
availability, allowing students to access do perceive advantages when using
Showing this data in the following
learning resources and assistance at any chatbots in learning English.
graph
time, regardless of their location. M
5.00
80
4.00
60
3.00
2.00
40
1.00
20
0.00
1
0
n
n
io
io
io
io
io
io
st
st
st
st
st
st
Argumate No chatbot
ue
ue
ue
ue
ue
ue
DISCUSSION
Q
The graph represents the data obtained
from the survey.
Comparing the two authors we can
see that the results they had were
positive in the use of chatbots, since
the students had better learning and
although the two studies carried out
were in different academic degrees,
both agree that the students accept
and learn using these tools.
CONCLUSION
REFERENCES Educational ChatBots represent a
promising tool to enhance
Chen, H. L., Vicki Widarso, G., & Sutrisno, H. (2020). A chatbot accessibility, personalization, and
for learning Chinese: Learning achievement and technology
acceptance. Journal of Educational Computing Research, effectiveness of learning, offering an
58(6), 1161–1189.
interactive and adaptable approach
Lee, J. E., & Maeng, U. (2023). Perceptions of High School
Students on AI Chatbots Use in English Learning: Benefits,
that can benefit students of all ages
Concerns, and Ethical Consideration. Journal Of Pan-Pacific and educational levels.
Association Of Applied Linguistics/Journal Of Pan-Pacific
Association Of Applied Linguistics, 27(2), 53-72
