Package Details :

Home Sample On-Site Health Camp

Profile Collection Package Inclusions

Lipid Profile (9), C-Reactive Protein

Cardiac Profile (CRP), Quantitative (1), Complete Blood
(Essential) INR 379 INR 299 Count (CBC) (26)
Cardiac Profile
(Advance) INR 479 INR 399 Lipid Profile (9), Lipoprotein a (1)
Cardiac Profile Lipid Profile (9), Apolipoprotein A1 & B
(Comprehensive) INR 679 INR 599 (2)

Process note for Pathology at Home:

Step 1:
i) Employee can use i-frame shared by Redcliffe and book on their own by filling
in the details mentioned in step 2 OR
ii) Employees can drop an email to Redcliffe appointment ID providing all the
details mentioned in step 2

Step 2:
Employee to fill/provide the details (Name, age, gender, mobile number, email
ID, employee ID, home address, date, and time)

Step 3:
Redcliffe team will book the slot and confirm the appointment and relay back
the confirmation or modification in date/slot time to the patient within 4 hours
from the time request is raised during working hours

Step 4: Upon confirmation, employee will receive a confirmation message

along with Booking ID

Step 5:
If employee wants to reschedule or cancel the appointment then they will have
to write back to team Redcliffe on the same email from which they have
received the confirmation

Step 6:
Employee should maintain fasting for 10-12 hours. Technician will visit at the
given time to collect the samples and deliver to the nearest Redcliffe lab

Advisory for employee/user:

1. Get enough sleep, at least 8 hours, prior to the check-up.

Lack of sleep may cause abnormal results such as blood pressure, heart beat,
and body temperature.
2. Do not eat or drink any kind of fluid at least 10– 12 hours prior to the
check-up.
Water,however, may be freely taken to avoid dehydration effects on blood
sugar and cholesterol tests in the program.
3. Please do not drink alcohol for at least 24 hours prior to appointment as
drugs and alcohol may affect some tests. Please inform the doctor or nurse
before the test.
4. If you are taking medicine for hypertension, you can continue taking as per
doctor’s prescription.
5. If you have a chronic illness or other health problems, please bring any test
results or medical report with you to assist in diagnosis.
6. Should wear clothing allowing access to the upper arm.
7. For females, avoid 5 days before or after the menstrual period. If you are
menstruating, you should not have urine analysis because there will be blood
contamination which affects the interpretation of the result.
Process for Health Checks On-Site Health Camp:

Step 1:
Employee need to scan the QR code provided by Redcliffe Labs Coordinator.

Step 2:
Employee to fill the details (Name, age, gender, mobile number, email ID,
employee ID)

Step 3:
The technician will draw blood & collect the sample.

Step 4:
While drawing blood, the employee must remain steady.

Step 5:
After the sample is collected, the employee can drink or eat.

Step 6:
Employee should maintain the fasting for 10-12 hours.

Step 7:
Employees will receive the reports on their email in the 48 -72 hrs. depending
upon the tests after completion of the camp.
Advisory:
1. Get enough sleep, at least 8 hours, prior to the check-up.
Lack of sleep may cause abnormal results such as blood pressure, heart beat,
and body temperature.
2. Do not eat or drink any kind of fluid at least 10– 12 hours prior to the
check-up. Water, however, may be freely taken to avoid dehydration effects on
blood sugar and cholesterol tests in the program.
3. Please do not drink alcohol for at least 24 hours prior to appointment as
drugs and alcohol may affect some tests. Please inform the doctor or nurse
before the test.
4. If you are taking medicine for hypertension, you can continue taking as per
doctor’s prescription.
5. If you have a chronic illness or other health problems, please bring any test
results or medical report with you to assist in diagnosis.
6. Should wear clothing allowing access to the upper arm.
7. For females, avoid 5 days before or after the menstrual period. If you are
menstruating, you should not have urine analysis because there will be blood
contamination which affects the interpretation of the result.
8. If pregnant, please inform the staff to cancel the x-ray.
9. Please expect a higher wait time for appointments on camp day. Patient
ahead of you in the queue will be treated first.

Scope of Services:

The Company is providing the aforesaid offering through its online portal
www.redcliffelabs.com , app and through its designated contact numbers as
aforesaid available on this page.
The customer/ user has the option of booking for the services provided by the
Company by clicking on the call and talking to our customer support executives
or health advisors or they could fill up the form provided on the aforesaid
website hyperlink of the Company. The Customer/ user would be redirected to
a window where the Customer has to furnish the details such as name, age
and/or city.
Upon furnishing the details, the Customer/user will receive a call from the
assignee of the Company in a time duration not limited to 1 minute as
informed. The aforesaid call is subject to the duration required on receiving the
Customer/user details by the assignee of Company through the online portal.
Sometimes, due to the huge volume of calls to the call centre or technical glitch
or network issue or server down issue or any other unforeseen glitch or issues ,
the time taken to connect with the customer might exceed by 1 minute.
The assignee representative of the Company shall then record the details of the
services which are required by the Customer/ User and shall book an
appointment on behalf of the Customer/ user for the aforesaid services.
Book test in 1-minute campaign highlights the accessibility of the platform in 1
minute where users/customers can start booking their tests or packages.

Cancellation & Refund Policy(Only for Home Collection Mode):

This policy is made to ensure proper transparency between the Customer &
Company.

Any Customer desirous of making a refund request need to follow the guideline
as have been laid down in this document.

Cancellation by the Company

In case of Cancellation or Non-confirmation of booking by Redcliffe Labs for any
reason, including but not limited to non-availability of the technical or human
resources, the Customer shall have the option to either re-schedule the test or
to request for refund in which case, the complete refund shall be issued to the
Customer as per the terms.

Cancellation By the Customer

In the event that a customer wishes to cancel any test(s) ordered from the
Company, they may do so by calling on support number or by cancelling on
website/ app before the phlebo is assigned.. To initiate a refund, the customer
must provide written request/notice to the Company via email/whatsapp or
verbal request over the support call. Refund requests can be made by writing
to the Company at [email protected] with the subject line “Refund
Request: [Booking ID]” or calling @ 8988980606.

The Customer shall provide the following information:

● Booking ID
● Name of the Customer
● Contact Number
● Bank Account Number and IFSC Code
The Refund shall be initiated by the Company after reasonable validation of the
information received by the Company After the company completes the
validation process, an SMS will be sent to the customer containing a link to
update their account details. The process of validation can take upto 72
business hours. The refund will be processed upon successful verification of the
details updated via the provided link. If the user does not complete the
necessary details, Redcliffe Labs cannot be held responsible for any delays in
processing the refunds.

Refund
The Company, on receiving a valid request, shall initiate the refund process and
the Customer shall receive the amount within 5-7 days from the date of refund
intimation (This would be valid for the refund getting processed offline). This is
subject to any clearance where 3rd party payment aggregators are involved, in
which case, the payment shall be refunded back within 15 days.

Sample collection and Report Generation at Redcliffe Labs

Sample collection is scheduled based on the booking date of tests. Users can
also reschedule the sample collection as per the available time and slot.

Users may experience delay in a scheduled sample collection due to

uncertainties, any ongoing pandemic restrictions, political issues, rallies,
lockdown, festive celebrations or weather conditions etc.

Any delay or cancellation will be timely informed to the user. Users need to
keep a check on their messages and emails regularly for recent updates.

Post sample collection, reports are usually generated within 24-48 hours from
the time the sample is sent to the labs for examination, however some tests
shall have longer processing times and shall be informed to the user at the time
of sample booking / collection. In some cases, there are chances that users may
experience delay in test results. Users hereby agree to bear the delay that they
may have to experience due to longer processing times or unseen
circumstances

Services and Terms of Use

To access some of the contents or services available on www.redcliffelabs.com
website, users will need to create an account. For account creation, users are
asked to fulfil the registration process by filling in the form the following
details:

​ Age
​ Name
​ Date Of Birth
​ Gender
​ Phone Number
​ Email Id
​ Location/Address

By filling in your details, you agree that Redcliffe Labs will rely on the data you
have provided and thus you hereby guarantee that any and all information
provided by you in the process of account creation is reliable and accurate. You
further affirm that your consent to Redcliffe Labs to process your data as per its
Privacy Policy.

Redcliffe Labs offers services through the Website/app/Whatsapp/Call centre

to assist customers/ users to get reliable diagnostic tests with exclusive health
diagnostic packages.

The comprehensive health packages include a combination of customised

diagnostic tests that the Company offers and customers/users are informed
from time to time about the health packages by the information mentioned on
the company website.

These diagnostic health packages also include home service (if available, at the
nearest testing centre), wherein customers/users are provided with the home
sample collection service. Users may not be able to avail Services if their
sample collection location is outside Redcliffe Labs current scope of Service.
Redcliffe Labs will keep the user informed of the same at the time of
confirming his/her booking.

When a user/customer places a request to avail test or Health Packages, a

unique Booking ID is generated in the name of the Customer.

The Booking ID and other details related to diagnostic services are sent to the
customer on their registered email-Id (If Provided), WhatsApp (if they opt-in)
and via SMS on their registered mobile number.

Redcliffe Labs holds the right to make changes in the nature of services and
offers mentioned in the Health packages. The changes will be notified to the
users/ customers on the website. If a user requires any clarification with regard
to information available in his/her booking, it is advised to contact the
customer support team to get the resolution.

Users may not utilise the services for motives of examining accessibility,
performance or functionality of Redcliffe Labs, or for any other standardised or
competitive purposes.

The user is hereby given a restricted, non-exclusive, non-transferable right to

use our services exclusively for user’s personal non-commercial use and in
agreement with the permitted Terms & Conditions provided herein. Without
restriction to the preceding, in the event the user is expelled from undertaking
lawfully binding requirements under the Indian Contract Act, 1872, or are for
any reason, unable to offer ‘Consent’ as per the Information Technology
(Reasonable safety practices and methods and sensitive personal data or
information) Rules, 2011 and the Digital Personal Data Protection Act, 2023,
the user is not entitled to register for, use or utilise the services available on the
Website/ App or any other channel.

Redcliffe Labs will offer the necessary support for the services at no additional
cost, and/or advanced support, if bought separately, and will use commercially
practical efforts to make the services accessible. Redcliffe Labs will offer the
services only in compliance with pertinent applicable laws and government
regulations.

Redcliffe Labs may, at its sole prudence, defer or restrict user’s ability to use or
access the Website at any time without prior intimation. This may be done in
the view of investigations for complaints or alleged violations of these Terms &
Conditions, or for any other reason. Redcliffe Labs reserves all the rights to
control profiles of diagnostic centres/ labs/ collection centres to make them
more appropriate for Package navigations on the Website. If users find any
incorrect data on the Website, they can contact Redcliffe at
[email protected] instantly for such issues. Redcliffe Labs shall not be
held responsible for any event in this regard.

Users shall be bound by these terms of use of this Contract. Any violation of
the agreement Terms of Use gives the right to the Redcliffe Labs to take
required action against the user.

Shipping and delivery of reports: In case of home sample collection, we provide

e-reports on the registered mobile number via sms/ WhatsApp and registered
email.