Scribd
Upload
58 views5 pages

Answer Key Local Guiding

Uploaded by

Jochebed Reyes
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
58 views5 pages

Answer Key Local Guiding

Uploaded by

Jochebed Reyes
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 5

Here is a 30-item monthly examination based on the "Four Stages of Tour Guiding

Techniques," with an answer key provided at the end:


Monthly Examination
Instructions: Read the questions carefully and choose the correct answer from the
options provided.

1. What should a tour guide review to visualize the actual operation of the tour?
A. Itinerary
B. Guest profiles
C. Cash advances
D. Weather forecast
2. What is an important task before the start of a tour?
A. Conducting a guest headcount
B. Going over emergency procedures
C. Announcing next day’s itinerary
D. Submitting tour reports
3. Which of the following is NOT included in the pre-tour preparations?
A. Knowing the group’s composition
B. Preparing the tour guide’s report
C. Reviewing the travel itinerary
D. Meeting the driver or coordinator
4. Before the tour, why should a tour guide know the plate number of the vehicle?
A. To verify it with the guests
B. For reporting to authorities
C. To ensure they board the correct vehicle
D. For emergency contact purposes
5. What is the primary task of a tour guide upon meeting the group?
A. Distribute vouchers
B. Conduct a briefing
C. Take a group picture
D. Check transport amenities
6. What should the guide emphasize when guests express concerns?
A. Ignoring concerns to avoid confrontation
B. Encouraging cooperative effort from guests
C. Asking them to write down their concerns
D. Redirecting to the travel agency
7. Why should a tour guide distribute promotional materials during a tour?
A. To generate additional income
B. As part of the guest experience
C. For advertisement purposes
D. To provide trip souvenirs
8. What is the first thing to do after gathering at the start of the tour?
A. Collect feedback from the guests
B. Headcount to ensure everyone is present
C. Distribute promotional materials
D. Explain the tour inclusions
9. When should a tour guide thank the coach captain?
A. At the start of the tour
B. During the middle of the tour
C. At the drop-off point
D. At every stopover
10. Why is it important to gather vouchers post-tour?
A. To validate expenses
B. To show guests the expenses
C. To ensure all guests paid
D. For filing legal reports
11. What should a tour guide report in case of incidents during a tour?
A. The tour agency's involvement
B. The resolution of the incident
C. The time of day the incident occurred
D. Only major incidents
12. What is a key factor to remember about handling tourist complaints?
A. Address complaints in writing only
B. Complaints are inevitable
C. Defend against complaints vigorously
D. Escalate all complaints immediately
13. What is the best way to begin handling a guest’s complaint?
A. Provide a resolution immediately
B. Calmly explain your policies
C. Listen to the guest’s concern
D. Offer a refund
14. When handling complaints, what should you avoid doing?
A. Offering a resolution
B. Understanding the guest’s perspective
C. Engaging in a calm discussion
D. Fighting with the guest
15. What should a tour guide do if the guest’s complaint cannot be resolved?
A. Offer more compensation
B. Stick to the best-offered solution
C. Apologize and leave
D. Avoid discussing the issue
16. Which is NOT part of the post-tour activities?
A. Gathering vouchers
B. Submitting financial reports
C. Reviewing guest profiles
D. Writing a tour report
17. What should you do when you can’t fully satisfy a customer’s demands?
A. Offer them a gift
B. Elevate the complaint
C. Stay firm on the best-offered solution
D. Apologize profusely
18. What can a tour guide learn from customer complaints?
A. How to become stricter with policies
B. Potential flaws in their system
C. How to handle legal issues
D. How to better advertise tours
19. What is the first step in resolving a complaint according to the Complaints
Management guidelines?
A. Elevate the guest’s concern
B. Listen to the complaint
C. Offer a refund
D. Defend the tour agency
20. Which of the following is crucial for post-tour success?
A. Thanking the tour agency
B. Ignoring minor issues
C. Reporting only financials
D. Getting guest feedback
21. Why should you exchange numbers with guests during the tour?
A. To get feedback for the next tour
B. In case of emergency or lost guests
C. To remind them about promotional offers
D. To maintain a relationship post-tour
22. When delivering commentaries during the tour, what is also important to
remind guests?
A. The history of the place
B. The rules and regulations of the sites
C. Your personal experiences
D. The weather forecast
23. Which of the following should be done during departure procedures?
A. Ignore feedback from the guests
B. Apologize for any mistakes
C. Provide free items to guests
D. Reiterate the next tour date
24. When submitting the financial report post-tour, what should be included?
A. Complaints from guests
B. Cash advances and vouchers
C. The tour's itinerary
D. Detailed customer profiles
25. Which of the following is a part of the daily tasks of a tour guide?
A. Conduct a headcount
B. Submit the financial report
C. Gather all collected vouchers
D. Write the tour guide's report
26. What is one of the pre-tour tasks for tour guides?
A. Liquidate tour finances
B. Explain points of interest
C. Study the group’s age bracket
D. Review complaints
27. During which stage should a guide submit the tour report?
A. Pre-tour
B. Tour Proper
C. Post-tour
D. At the end of the day
28. What should a tour guide do when guests leave belongings behind on the
coach?
A. Inform the travel agency
B. Return the items on the next tour
C. Assist the guests in retrieving their items
D. Keep them for safekeeping
29. How can a tour guide ensure the group stays safe until the end of the tour?
A. Focus only on emergency procedures
B. Maintain constant communication and headcount
C. Always stay at the front of the group
D. Provide snacks to keep them focused
30. What should be one of the last things a tour guide does after a tour?
A. Submit a complaint about the group
B. Thank the travel agency
C. Return home without delay
D. Distribute more promotional materials
Answer Key:
1. A
2. B
3. B
4. C
5. B
6. B
7. B
8. B
9. C
10.A
11.B
12.B
13.C
14.D
15.B
16.C
17.C
18.B
19.B
20.A
21.B
22.B
23.B
24.B
25.A
26.C
27.C
28.C
29.B
30.B

You might also like