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Sakshi Rakshe Resume

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26 views

Sakshi Rakshe Resume

Uploaded by

tusharsable2001
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Sakshi Vilas Rakshe

[email protected]|+919130411232

EDUCATION
SRM University, Chennai , Tamil Nadu, India
Masters in Computer Applications
Expected Graduation: Dec 2024

Sant Gadge Baba Amravati University, Maharashtra, India


Bachelors in Computer Applications
Graduated: May 2022

PROFESSIONAL SUMMARY

Results-driven Computer Applications Master's student with a robust background in fraud investigation,
loss prevention and risk management. Demonstrated success in managing high-volume workloads,
improving operational efficiency, and ensuring fraud prevention. Adept at identifying risk patterns,
refining processes, and enhancing investigation accuracy and quality. Proven ability to deliver consistent,
high-quality results under tight deadlines in dynamic, fast-paced environments.

SKILLS

Technical Skills:
 Programming Languages: C,C++,Java
 Fraud Detection & Risk Mitigation
 Investigation Techniques
 Database Management: DBMS
 Software Proficiency: MS Excel, MS PowerPoint, MS Word, Microsoft Teams
Soft Skills:
 Critical and Analytical Thinking: Expertise in conducting complex investigations and identifying
fraudulent patterns.

 Communication: Strong written and verbal communication skills, including the ability to present
findings clearly to both internal and external stakeholders.

 Problem-Solving: Proven capability to analyze high-pressure situations, devise effective


solutions, and make independent, accurate decisions.

 Attention to Detail: Meticulous in handling sensitive data and ensuring high-quality results.
 Adaptability: Flexible in managing shifting priorities and responding effectively to dynamic work
environments.

 Collaboration: Experienced in working with cross-functional teams to drive process


improvements and achieve operational goals.

PROFESSIONAL EXPERIENCE

Amazon Web Services (AWS) –Bangalore, India


SME -Risk Investigations Specialist
October 2023 – Present

 Conducted investigations in the Seller Support and Seller Abuse department, focusing on
fraud detection across various queues.

 Assisted sellers with their queries regarding transactions and returns, ensuring timely
resolution and enhancing their experience on the platform in Seller Support Queue.

 Identified risky accounts and related accounts with abusive patterns, resulting in timely fraud
prevention.

 Utilized Paragon for faster and more efficient case resolutions provided by Amazon.
 Collaborated with cross-functional teams to identify gaps in Standard Operating Procedures
(SOPs), recommending process improvements that reduced investigation workload by 25%.
 Played a crucial role during peak sales periods, ensuring prompt resolution of customer queries
and reducing response times by 30% during festive and high-traffic events.
 Consistently exceeded daily targets, maintaining high investigation quality, which contributed to
an early conversion from Fixed-Term Contract (FTC) to Full-Time Employee (FTE).

 As an SME, I lead discussions with my team on updates regarding various fraud cases and
queues, contributing to SOP revisions and identifying potential revenue leakage areas.

Amazon Web Services (AWS) –Bangalore, India


Transaction Risk Investigator
October 2022 – October 2023

 Performed comprehensive investigations of seller transactions, identifying fraudulentpatterns


and mitigating abuse on the platform

 Worked across queues related to seller abuse to ensure fraudulent transactions were identified
and mitigated effectively.
 Provided feedback to management on SOP inefficiencies, leading to refined investigation
protocols and reduced error rates.

 Exceeded investigation targets consistently, contributing to a 25% improvement in team


productivity while maintaining high-quality metrics.

 Supported the team during high workload peaks and participated in special projects to optimize
operational efficiency.

Freelance Content Writer , Zion Market Research Company, Pune, India

Jan 2022 - July 2022


 Crafted engaging and informative content for websites and blogs, tailored to meet the
specific needs of target audiences.
 Conducted thorough research on various topics to ensure the production of clear,
concise, and accurate written material.
 Efficiently managed my workload to consistently deliver high-quality work within
established deadlines.

RESEARCH PROJECTS

Concurrency Sorting Algorithm Animation App

 Developed an educational tool using Java and JavaFX to visually demonstrate concurrency in
sorting algorithms, helping users understand algorithm efficiency and thread management.

 Integrated popular sorting algorithms (QuickSort, MergeSort) and designed animated workflows
for clearer insights into their operations.

College Data Management System

 Built a robust data management system using Visual Basic .NET and SQL Server, implementing
advanced validation and security protocols to ensure reliable data handling.

 Enhanced user experience through an intuitive interface and optimized database queries to
improve performance.

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