E V E RY Y DA

E N G L I S H

F R E E A U D I O

w e b s i t e a n d a p p

w w w . d k e f e . c o m
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E N G L I S H
 Senior Production Editor
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First published in Great Britain in 2024 by

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 61

Saying you don’t unders t a n d Cafés a

81

Opinions and preferences kaTeaway

22

Agreeing and disa greeing Bars an

24

Making sug g e s t ions At the

26

Saying thank you Cooking

28

Saying sor r y

FREE TIME AND HOBBIES

30

Saying goo dbye

Free time

23

Dates, time, and weather

At the ci

34

Making arr angements

At the th

36

l aT king about the weather

Conce

FAMI
Y AL N D R E TIONSHIPS
LA

At the

38

Family and relationships Spor

4 0

l aT king about family Spor

24

Life event s Hobbies

 Moving h

98

Returning goods

Meeting

100

, Hai
b er a u, and
t y grooming

Househo

104

Sending and re ceiving

Home im

106

Money and finance

Pets

0 1 1

At the libr a r y

Home e

WORK AND STUDY

Home e

2 1 1

Work and study

G E T T I NG AROUND

4 1 1

At school

Gettin

6 1 1

F u r ther and higher education

Buses an

221

Looking for work

arT in and

421

Applying for a job

At the air

621

Job inter vie w s

lcCying

821

S t a r ting a new job

a T x

031

In the workplace

At the g
 691
Finding your way Messa

891
Holiday problems Social m

Reading

HEALTH AND MEDICINE

2 0 0
Health and medicine

Answers

202
At the pharmac y
Index

Acknowledgments

206
Booking an app ointment

208
Seeing the do c t o r

012
Injuries and emergencies

212
The hospital

612
Dental c are

812
Mental health suppor t
 Conversations are organized Practice exercises

Unit number hTe book is into numbered modules featureavariety of listening

divided into themed units. coveringdifferent scenarios. and speaking exercises.

LISTEN OT PERSON A AND RESP OND

Atthemakret

AS PER SON B

G E T T I NG A BARGAIN MORE PHRA SES

dIlik’ ea loaf of

1
Is that you r b e s t price?

bread, pleas e.

W h a t s’ your be s t p r ice for this?

T h a t s’ my final o fer.

I can’t go any lower than2 £1 .

I can’t spend tha t much.

I’ve onl y got £10.

W h a ts’ your bes t

You ’ve got a deal!

price for this?

Can I get t w o for £1

5?

I’ll t ake it!

Will you

take01£?

BUYING FRESH PRODUCE

How much is

How much is thi s c h e e s e? Could I have a box of eg g s ? Id’ like a loaf of brea d , p l e a s e .

this chees ?e

T h a ts’ my

final offer
.

Here you g o. That ’ll be £2 . 5 0 .

I t s’ £3.99 per kilo. Would you like six or21?

USE THE CHART TO C RTE

E A SENTENCE S ANDYSATHEM OUT LOUD

GOOD TO KNOW

VOCABUL ARY FOOD MARKET

In UK English, we usuall y a sk for

t h i n g s in a polite way
, s t a r t ing with,

for example, Can I… , Could I… ,

or I’d like… , and ending the requ e s t

Can I have a jar

a bunch o f g r a p e s a loaf o f b r e a d a p u n n e t of st r a w b e r r i e s a block of che e s e

with please . I t s’ more polite to say

of honey
, please?

Could I…? than Can I…? . In forma l

situations, some people might als o

say May I…?

a box of e g g s a b a g of ap p l e s a kilo of po t a t o e s a jar o f honey

86

coV abulary Additional Good to know Theseboxes

vocabulary modules list a explain how English is used

selection of useful English in real life,including regional

words and phrases. and cultural variations.

Audio support Audio coV abulary units Throughout

recordings of native English the book, illustrated vocabulary

speakers are available to help units bring together the most

youimprove your speaking common and useful wordsof r

and listening skills. an aspect of ever yday life.

8
 Will you

take01£?

How much is

this chees?e

0
5
1

T h a ts’ my

final offer
.

Speakingexercise

YAS THE SEN TENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THE
ANELP

This symbol indicates that

you should say your

interne t po d c a s t troll profile comm e n t s content

answers out loud.

1 4
Or how about a monthly ? There are loads of on my post!

2 5
T h a ts’ just a , I’m blocking them. T h e yre’ all up on my …

3 6
I saw! I think you’ve won the . More video would help.

oAudi

This book offers extensive supporting audio resources. Each word

and phrase in the conversation and vocab u l a r y modules is recorded,

and can be played, paused, and repeated a s o f ten as you like.

SUPPORTING AU D I O LISTENING EXERCISES

This symbol indicates that This symbol indicates that

extra audio material to you should listen to an

support a module or exercise is audio track in order to answer

available for you to listen to. the questions in the exercise.

F R E E A U D I O

o T access the audio, download

w e b s i t e a n d a p p
the app or go online, then choose

w w w . d k e f e . c o m
the British English option

when prompted.
 Morning! Hiya!

FORMAL GREETINGS

Good morning . Hello.

How do you do?

I t s’ g o o d t o m e e t y o u .

EXCHANGING GRE ETINGS

How are you do i n g ?

Hey,ay,J h o w s’

it going?

Hey, g o o d t o s e e

y o u . B e e n too long!

I’m go o d ! H o w ’ ve you bee ?n

01
 G

Morning! Hiya!

Good morning . Hello.

I t s’ good to

How do you do?

meet you.

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

doing af ternoon time mee t Hey going Goo d do

1 5

How do you ? , yHey

a, J h o ws’it

2 6

evening.

3 7

I t s’ good to you. H o wre’you

4 8

Good . Long
H o w s’ it going? I’m J o e .

INTRODUCING YOURSELF FORMALL

Y

Hello,mI’ Daniyal Ali. G o o d m o r n i n g, my na me’s Le v i .

P l e a s e d to meet

y o u . mI ’ M a r i a .

I t s’ a plea s u r e t o

meet yo u, Mr Ali.

G o o d t o m e e t you, M a r i a .

INTRODUCING OTHER PEOPLE

A i s h a , dI ’ like to

Joe, have you I d o n ’ t think so.

introduce yo u to Karl .

m e t I n g r id? G r e a t t o m e e t you!

uoY , too!

2 1
 USE THE CHART TO C R TE
E ANINE SENTENCES AND YSATHEM OUT LOUD

ihT s is my

This is

friend, Kit.

d’ I liketo introduce

d’ I likeyou to meet

RESPOND OUT LOUD TO THE AUDI,OFIL LING IN THE GAPS USING

THE WORDS IN THEPANEL

H o ws’it going call mee t Great

Wehavea n e w s t a r t er!Would you liek

to introduce yours e l f ?

Of cours e.I’m Samantha, but you can

me Sam.

2 4

Hello,mI’ Daniyal Ali.

I t s’ a pleasure to you, Mr Ali.

 Okay , I’ll we i g h t h e s u g a r

o r f o r g e t tin g a t t e n t i o n .

a n d y o u w hi s k t h e e g g s .

IN THE MIDDLE OF A SENTENCE

What did you think of the play? H o w s’ t h e n e w puppy?

I kind of liked i t , b u t He’s, like , really cute

i t w a s a bit long. b u t s u p e r n a u g h t y!

AT THE END OF A SENTENCE

H o w w a s your pas ta? I h a t e r u s h hour! mI’ thinkin g

of moving to th e c o u n t r y s i d e .

I t w a s okay
, I guess . T h a t s’ not a bad i d e a , actually .

4 1
 SHOWINGYOU’RELISTENING
LISTEN OT PER SON A

AND RESPOND AS PER S O N B

So, we’ v e j u s t b e e n t o P a r i s .

Really?

seY , w e s aw all the si g h t s . Right, let s’ get

s t a r t e !d

Uh huh…

We went up the Ei f ow
f el. reT ..

What did you think

Right…

of the play?

... but it p o u r e d w i t h r a i n!

Oh no!

uoY must be

T h e n w e s aw the Mona Li s a . ..
disappointed with

the result .

Wow!

… a n d c a u g ht a show at

Are you coming

the Moulin Rou g e .

to Sam’s p a r t y

tonight?

Sounds fab!

uoY haven’t see n

my keys, haveyou?
 S o r ,r I yd o n ’ t u n d e r s t a n d .

S o r ,r I y’mno t w i t h y o u . My English isn’t g r e a t .

SAYING YOU C A N ’ T HEAR SOMEONE

E x c u s e m e? Sorry?

What did you say?

What?

S o r ,r I ydidn’t h e a r t h a t .

ASKING SOMEONE TO REPEA

T

Could you say t h a t a gain?

Can you re p e a t t h a t m o r e s l o w, l y p l e a s e?

Can you ju s t e x p l a in that one mo re time?

C o u l d y o u t a lk me throu g h t h a t a g a i n , p l e a s e ?

6 1
 MCATH THE SENTENCES AND YAS THEM OUT LOUD

Could you ta lk me through

S o r , rmyy English

S o r , rI didn’
y t

3
mI’ not quite sure

4
S o r , mrI’ ynot

Can you repeat

USETHECHARTTO CREA
TE2ES1NTENCESAND
YTHEM
SA OUTOLUD

S o r r y? Could you say that again, please?

say that a gain,

S o r r ?y

repeat that more slowl

,y

E x c u s e me? Could you

explain that one more time,

Pardon?

talk me t hrough that a gain,

 I a b s o l u t e ly love th em! e aY h , i t s’ p r e t t y g o o d !

SAYINGWHAT YOU DON ’ T L I K E

Do you fan c y g o i n g o u t We’re h e a d i n g t o t h e s k a t e

for a curr ytonight? p a r k – w a nna come?

Hmm.m.’Inot No, I’m g o o d . Sk a t e b o a r d i n g

muchofacur r y fan. i s n ’ t r eally my t h i n g .

MORE PHRA SES

I’m a big fan! I’m j u s t n o t r e a lly into i t .

I t s’ so my thing! I’m n ot that ke en on it .

I ’ v e a l ways l oved it . I c o u l d n ’ t think of any thin g w o r s e !

8 1
 moment!

I’ve

Im
’ a big

No way!

Are you into

I can’t st and

horror films
?

aeY h, it s’
them.

I t s’so my

Do you fanc y Hmm.. I’m not

This soup is

going out for a much of a

c u r r y tonight? c u r r y fan.

What do you

MCATH THE SENTENCES AND YAS THEM OUT LOUD

mI’ just not really

Im
’ not much of

Skateboarding isn’t reall y

No way! I ca n’t

I couldn’t think of
 EXPRESSING PREFERENCES

What do yo u f a n c y?

d’I m u c h r a t h e r

P i z z a o r s u s h i?

have sus h i .

I don’t mi n d s u s h i ,

b u t d Ip’ r e f e r p i z z a .

d’I p r e f e r s u s h i

to pizz a .

EXPRESSING INDIFFERENCE

Come on, let s’ go out! W h i c h w o u l d

y o u r a t h e r – b o w l i n g or ice ska t i n g ?

20
 F

How do you feel ab out it?

Inmyopinio n , i ts’ the rig ht way to go.

What do you I don’t mind

f a n c ?yPiz z a sushi, butd I ’

A s f a r a s mI’ concerned…

or sushi? prefer pizz a .

mI’ not fuss ed. Both are okay with me.

A s I see it, this isn’t the b e s t approach.

d’ I much rather d’ I rather have

have sushi. sushi, too.

Which would

I don’t really

you rather –

mind. Happy

bowling or

either way
.

ice skating?

USETHECHARTTO CREA
TEEIGHTSENTENCESAND
YTHEM
SA OUTOLUD

prefer

I’d prefer

rather have

sushi.

dI’

much rather have

definitely go for
 T h a t s’ a goo d p o i n t . I tota lly ag r e e .

I’m no t convinced ,

to be hones t …

I didn’t un d e r s t a nd a word o f t h a t l e c t u r e !

Well, I think she

I didn’t g e t

did the rig h t t h i n g .

i t e i t h. e r

I k n o w w h at you mean .

aeY h , I h e a r y o u .

I love this n e w c o l o. u r

So do I!

AGREEING TO DISAGREE

We might have to a g r e e t o d i s a g r e e o n t h i s !

Me too!

uoY ’re s o r i g h t –

i t s’ g o r g e o u s !

A b s o l u t eI, lcoul
y dn’t

a g r e e mo r e .

22
 USE THE CHART TO C R TE
E A12SENTENCES AND YSATHEM OUT LOUD

aeY h, I know

aeY h,

what you mean.

Absolutely
, I

E x a c , tly

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Im
’ not convince d,

Absolutely
, I couldn’t

I don’t think

I know

We might have to ag r e e

S o r , mrI’ ynot
 I k n o w ! L e t ’ s g o s w imming!

ACCEPTING SUGGESTIONS

G r e a t m e e t ing! Why d o n ’ t
Are you up for Juan’s

we make it w e e k l y ?
p a r t y tomorrow?

S u r e , w h y not? Could b e f u n . G o o d i d e a . I ’ l l s e t it up.

REJECTING SUGGESTIONS

Is anyone coming to se e t h e c a s t l e ? I d o n ’ t r e a l l y feel like i t , s o r r. y

I think I’ ll give it a mis s . Hmm… I’d r a t h e r n o t , if yo u don’t mi n d .

42
 3

I know!

Great meeting!

Good idea.

Why don’t we

I’ll se t it up.

d I’

make it wee kly?

Im
’ not that

Is anyone mI’ not that

7

coming to see keen, to be

t h e c a s etl? honest.
8

I don’t really

How about

I know! Le t ’ s

c y cling to

go swimming .

the park?

USE THE CHART TO C R TE

E A NINE SENTENCES AND YSATHEM OUT LOUD

Is anyone going to Juan’s party tomorrow?

Is anyone going to Juan’s p a r t y

How about coming to the beach

Are you up for t h e c a s tle

 Thanks!

uoY ’re we l c o m e !

T h a t s’ okay
.

Thank you so much!

LISTEN OT PERSON A AND RESP OND AS PER S O N B

I can’t thank you enough! D on’t mention it.

uoY shouldn’t have! My p l e a sure!

T h a n k s a lot.

uoY e’r looking well

! T h a n k s, so are you!

T h a n k! s

26
 uoY ’re l o o k i n g w e ll!

My pleas ure!

T h a n k s , s o a r e you!

LISTEN AND NUMBER THE

SENTENCES IN THE ORDER YOU

HEAR THEM

Cheers.

enough pleasure much

Any time!

No problem.

uoY shouldn’t have!

Don’t

T h a n k s amilio!n

Thank you so

No worries!
3

My

4
I owe you one! I can’t tha nk you

Thank you, I really

T h a ts’ so kind!
 N o w o r r i e s! N o big deal!

MORE PHRA SES

My bad! T h a t s’ okay
,i t w a s nothing.

I’m s o r r y t o b o t h e r y o u . N o p r o b l e m , mI ’ h a p py to help.

I owe you an a p o l o g. y uoY d o n ’ t h ave to apo l o g i z e !

I feel aw ful. Thank you, t h a t m e a n s a l o t .

EXPRESSINGSYMPA
THY

I’m s o r r y for your lo s s .

I w a s s o r r y to hear

you’ve be en in hos p i t a l .

T h a n k y o u . I’m fe eling T h a n k s , I appre c i a t e

m u c h b e t t er now. you say i n g t h a t .

28
 mI’ really sor r y

I forgot your No big deal!

b i r t hday!

T h a ts’ okay
, it

Mybad!

w a s n o t hing.

mI’ s o r r y for T h a n k s, I appreciate

your loss. you saying that.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

I w a s s o r r y to hear

it wasn

T h a n k s, I appreciate means a lo
1

you’ve bee n i

T h a ts’ okay
,

mI’ really sor r y you saying that.

3

Thank you, that I forgot you

4
 See ya! Bye bye!

FORMAL GOODBYES

Goodbye.

L o o k f o r w ard to s eeing I t w a s a pleas ure

you ag ain soon . meeting you .

G o o d t a l k ing wi th you.

MAKING FUTURE PLANS

G o t t o r u n! See yo u G r e a t t o c a tch up!

a t t h e n e x t game?

seY , l e t s’ do it

a g a i n soon!

D e f i n i t e . l Cy a tch you th en!

30
 MCATH THE SENTENCES AND YAS THEM OUT LOUD

L o o k f o r w ard to

Thank you

I t w a s a pleasure

G o o d t a l k ing

Speak to

5
Bye!Have

6
Great to

USE THE CHART TO C R TE

E A NINE SENTENCES AND YSATHEM OUT LOUD

It was a pleasure

a p l e a sure

meeting you.

It was lovely

good
 weekday

week

date

yesterday

today tomorrow

TELLING THE TIME

one o’c l o c k / 1pm five pa s t o n e t e n p a s t one q u a r t e r p a s t one

one thir t y / t w e n t y- f i v e t o t w o t w e n t yt o t w o q u a r t e r to t w o

h a l f (p a s t ) one

What time does it s t a r t ?

second minute

At 6pm.
 once a we e k t w i c e a wee k three t imes a w e e k e v e r y day

nineteen hundred nineteen oh-one nineteen ten two thousand

DESCRIBING THE WEA

THE R

sunny
w a r m boiling freezing

m i s t y windy
i c y s n o w y

pouring
cloudy f o g g y
overcas t
 L e t ’ s make it qu a r t e r Okay, but I mig ht be

p a s t , j u s t to be sur e . five minut e s l a t e .

SYDA

Hey, are you f r e e f o r Which day su i t s y o u

a drink uone Tsday? for lunch this w e e k ?

I a m , b u t I can’ t have

Friday wo r k s f o r m e …
a late one.

EDTA S

S o , w h e n’s We’ve s e t t h e d a t e f o r

the big day? May the1st 3n e x t year!

Keep i t f r e e !

34
4
What time’s your inter vie w today?

LISTEN OT PER SON A

AND RESPOND AS PER S O N B LOUD,FILLIN

USING TH

A B

works uonesday
T nex t three

H,yeare you

I am, but I ca n’t

free for a drink

have a late one.

uone sday?
T

Which day

Friday

Which day suits

Friday work s

you for lunch

for me…

Shall I order the t a x i for half

this week?

Hey
, are you fre e for a drink

Sorry
,wecan’tcomeover

We’ve set the

So, when’s

date for May the

Keep it

the big day?

s 1 3 t n e x t year!

roethveeftadsW
’e

What time’s

your inter vie w I t s’0.at 1

today?
 I t s’ boiling ! O v e r A bit mixed – t h e u s u a l

3 0 d e g r e e s ever y d. ya sunshine and s h o w e r s !

MORE PHRA SES

W h a t s’ t h e t e mp e r a t u r e like? L o v e l y w e a t h, i es rn ’ t i t ?

I t s’ f r e e z i n g o u t s i d e ! I t s’ b l o w in g a g a l e o u t t h e r e!

I t s’ r e a l l y w in d y ! I t s’ a b s o l u t e l y p o u r i n g !

THE WEATH E R F O R E C A S T

… it will be mainly c loudy…

Here’s t h e f o r e c a s t

for tomorrow…

… w i t h a few sunny s p e l l s …

… and a sligh t c h a n c e o f a s h o w…e r

… with t e m p e r a t u r e s a

l i t t le below norma l .

36
 I t s’a bit chily s eY ,theweathser’

today
, isn’t it? turned,hasn?ti’

W h a ts’ the I t s’ fre ezing

temperaturekei?l o u t s i de!

W h a ts’ the

I t s’ absolutely

weather like

pouring!

out there?

USE THE CHART TO C R TE

E A1 SENTENCE S AND YSATHEM OUT LOUD

really wind y

Its’realywindy
f r e e z i ng

,isnto’dit?ay
I t s’ boiling

a bit chilly

lovely weather
 father-in-law mother-in-law uncle mother / mum father / dad

s i s t e r - i n-law wife me brother sister

d a u g h t e r - i n -l a w son daughter son-in-law nephew

grandson granddaughter grandchildren

MY STEPFAM
YLI

ex-husb a n d s t e p m o t h e r / s t e p mu m father / dad mother / mum

stepbrother stepsister me h alf-b r o t h e r

38
 parents single p a r e n t p a r t n e r

husband wife

e n g a g e d married

ex-husb a n d ex-wi f e

single
divorced

colleague friend neighbour

GROWING UP

girl boy

baby toddler children t e e n a g e r s

 I’m th e y o u n g e s t .

Are you cl ose to yo u r f a m,iChloe?

ly

aeY h , I s p e a k to my

p a r e n t s n e a r l y e v e r y day.

How many gr a n d c h i l d r e n h ave you go t ?

BIduotn’tsemystiesm
r’ehum
Scehvo.anodiIt .

So, have yo u got any kids?

seY , t w o d a u g h t e r s .

H o w a b o u t y o u?

MORE PHRA SE

I’m t h e o l d e s t .

I’vegot,and
atobabynumber
ddler twoontheway!

I’m th e middle child.

I’m a n only child .

GOOD TO KNOW

M e m b e r s o f t h e f a mily may b e k n o w n by different n a m e s .

I’ve go t t w o younger s i s t e r s .

Mum or Mummy and Dad or Daddy are common in t h e

U K , p a r t ic u l a r l y in the so u t h . Mam i s p o p u l a r in pa r t s of

We gre w up in Birmin g h a m .

n o r t h e r n E n g la n d , N o r t h e r n Irelan d and Wa l e s , w h il e

Mom and Pop a r e u s e d in US Eng lish.

4 0
 So,have you

got any kids

?

Are you close to

your famil
, y Chloe?

How many

grandchildren

haveyougot?

MCATH THE SENTENCES AND YAS THEM OUT LOUD

mI’ the

seY , I’ve got a

Im
’ an

I’ve got t wo

We grew up
 W h a t p r e s e n t s did you get? seY , I got t h e p r o m o t i o n!

MILESTONES

Well done!

C o n g r a t s on the bir th

of your baby boy!

We’re r e a l l y p roud of yo u!
I s n ’ t h e b e a u t i f u l!

OTHER EVENTS

All the be st for your ret i r e m e n t .

Happy annive r s a r y! Here’s

t o a n o t h e r 30 y e a r s!

O h , t h e yr e’ g o r g e o u s ! T hank you! I ’ l l m i s s you a ll!

24
4

Here’s to the n e w l y weds! T h a n k s, e v e r yone!

LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD,FILLI

YOU HEAR THEM USING T

What present s did you get?

Isn’t he beau tiful!

Happy be st congratulations

mI’ so sorr y for your loss.

T h a n k s, e v e r yone!

I hear

! 3

We’
re really
Wree’ really proud of you

All the
F

C o n g r a t s on the birt h of your baby boy!

Well

Let me know if there’s a n y t hing I can do.

I’ll

Here’s to the n e w l y weds!

seY , I got the promotion!

Welcome to my new home!

 I’m go od! How ar e

t h i n g s w ith yo u?

Hey, f a n c y s e e i n g I didn’t k now you

you here! were coming!

LISTEN TO THE AUDIO AND MA

TCH THECOR R E C T RESPONSE

So, how do you know Gemma?

Great to see you, how are you doing?

1

H,ye f a n c y seeing you here!

I love your dres s!Whedryou

e ’ get it?

So, what do youdo?

4 4
 I love your dr e s s ! At a charit y shop –

Where’d y o u g e t i t ? for10 quid!

LISTEN OT PERSON A AND RESP OND AS PER S O N B

Great to see you, how are you doing? I m’ good! How are things with you?

H,ye f a n c y seeing you here! I didn’t know you were coming!

This is Rick. He went to the sa me

college as you.

So, how do you know Gemma? I work with .her

What about you
?

H o ws’it going? Not bad, how are you

?
 aeY h ,d like
I ’ that .
d’I love to!

N e x t Friday
, m aybe?
Pick me up at 7?

M O R E WYSA TO YSAY E S

S o u n d s g r e a t! I w a s hoping you’
d a s k me.

T h a t w o u l d b e r e a l l y nice. uoY took your t i m e !

Sure, why not? I t h o u g h t you’d n e v e r a s k!

TURNING DOWN A TE
DA

d’I love to ta ke you ou t t o n i g h t .

T h a streal
’ lykind,butIalreadyhaveplans.

A n o t h e r n i g h t , mayb e?

Thanks ,butImnot
’ datinrigghtnow.

4 6
 USE THE CHART TO C R TE
E A12SENTENCES AND YSATHEM OUT LOUD

Do you fancy going for a coffee this Saturday?

Do you fanc y going for a coffee

ek iogotdl gni rfeoudnIwyio’as out

MCATH THE SENTENCES AND YAS THEM OUT LOUD

mI’ not looking

I w a s hoping

uoY took

That would be

I just likeyou
 I c a n ’ t lie, I’m a bit ner vo u s . T h a t w a s lovely. Do you

f a n c y m e e t i n g u p a g a ni?

S o a m I . I haven’ t b e e n

on a date for a g e s!

Me neither!
How are you g e t t i n g home?

Have you be en on the a pp a whil e?

W h a t k i n d o f t h i n g s are you in to?

T h a n k s for a fun ni g h t .

How long have yo u b e e n s i n gle?

I t w a s nice to han g w i t h yo u .

C a n I c a ll you?

Are you loo k i n g f o r s o m e t h i n g s e r i o u s ?

d’I r e a l l y like to se e you a g a i n .

d’I b e t t e r h e a d o ff. Ea r l y s t a r t t o m o r r o w !

48
 hgirnToht.atfm
sncuks

ylm
.elaitedartegaIh

LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD,FILLING IN THE GAPS USING

YOU HEAR THEM THE WORDS IN THEPANEL

Can I callyou?

single a gain into

T h a n k s, so do you. Shall we get a

book ing head hang

coffee firs ?t

1
Are you looking for something serious? It was nice to

What kind of thin g s a re you

D

T h a n k s for a fun nig h t .

d really
I ’ like to se e you

Have you bee n on the app a while

?

d bI ’e t t er

aeY h, definitel. y I’ll mes s a g e you.

How long have you bee n

T h a t w a slovely. Do you fanc y meeting

Im
’ just

u p a g a?ni

I can’t lie,Im
’ a bit ner vou s .

Maybe, I’ll ca ll you.

How long have you bee nsingle?

 Hang in ther e , s w e e t h e a r t .

I know you c an do it!

Come on, we’ve g o t t h i s!

OFFERING SUPPOR T

I know thing s a r e t o u g h , uoY c a n t a lk to me any t i m e .

but we’r e here for y o u . M y d o o rs’ a l w ay s o p e n .

T h a n k s , g u y s , you’r e t h e b e s t! Thank you, I reall y a p p r e c i a t e i t .

MORE PHRA SES

L e t m e know if I c an do any thin g . uoY ’ v e b e e n a lot of h e l p .

I k n o w t h i s h a s n ’ t b e e n e a s. y That means a l o t .

We’ve go t your bac k . I’m ve r y g r a t e f u l .

50
 on time…

M y d o o rs’ always open.

That means a lot .

gniwhontIk ersa

mI’ v e r y g r a t e f ul.

er ,hguotuwb’e

ero.uroeyfh

Go on, it s’ w o r t h a shot!

I don’t know

whether to tr y out

for the team.

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

kind tough help appre ciate

ea s y a sk gr a t e f ul any t hing

1 5

A n y t hing you nee d, just .

2 6

Let me know if I can do .

3 7

sgneihrnoaIkwt rer.ourto’ueyfhwb,

4 8

oY u’ve bee n a lot of .

 tea herbal t ea iced te a hot chocola t e

oat milk

s k i m m e d milk soya milk

cola

almond milk
w h o l e m ilk

VERBS

to pee l to pour

to gra t e

to mix

to roll out to weigh t o slice

25
cafetière

FOOD PREP
A RTION
A EATING OUT

fried stir-f r i e d deep-frie d s t a r t er

poached boiled s t e w e d d e s s e r t / pud d i n g

r o a s t e d baked grilled bill

marinated steamed smoked vegan

 owT b l a c k c o f f e e s

and an orang e

juice, pleas e .

E x c u s e me, what s’

the Wi-Fi cod e?

MORE PHRA SES LISTEN AND CIRCLE THE ITEM OU

Y HE A R

A n i c e d c o f f ee to go, p l e a s e .

Could I have a skinny l a t t e ?

I b r o u g h t my o w n c u p.

Any milk or su g a r ?

1 2

Have you go t a loyalt yc ard?

R e g u l a r or large?

kaT e a s e a t a n d I ’ ll bring yo ur

d r i n k s over to you .

4 5

54
 I ’ l l w a i t f o r t h e drink s

if you gr a b t h a t t a b l e .

LISTEN OT PERSON A AND RESP OND AS PER S O N B

oT have in or ta ke away? o t aTk e away

, p l e a s e.

Hi, what ca n I get you?

E x c use me, is anyone sittinghere? No, it’sall yours!

This sandwich is veg an, rig ?ht T h a ts’ right .Would you liek it toas ted?
 owT b u r g e r s to go, ple a s e .

C a n I c h e c k if you

deliver to this addr e s s ?

Do you wa n t f r i e s w i t h t h a t ?

I’ve come to pick up my order.

O u r f r i e d chicken or d e r s t i ll h a s n ’ t a r r i v e d .

C a n I t a ke your na m e , p l e a s e?

KAT EAW
YA M E A L S

VOCABUL ARY

c u r r y noodles p i z z a sushi

burgers fried c hicken fries nachos

56
 Can I check if

Of cours e . W h a ts’

you deliver to

your postco de?

this address
?

owT burgers Do you want f ries

to go, pleas e. with that?

I’ve come to pick C a n I t a ke your

up my order
. name, pleas?e

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

w ant go arr ived pick

order che ck deliver Le t s’

1 5

Can I check if you to this addres? s We’ ve got no food.

2 6

wo Tburgers to , p l e a s e. Ourfriedchkeinodrlerhas
stli nt’

3 7

I’ll it up on my way home. Let me

4 8

Okay
, I’ll it on the app. Do you
 Sure. Wo uld you like ice

and lemon wi th that? A pint of la g e r f o r m e , p l e a s e!

MORE QUESTIONS

W h a t l a g e r s have you go t o n t a p? W h a t s o f t d r i n k s a r e t h e r e?

Have you go t a bar menu? Do we pay a t t h e b a r?

Do you ser ve m o c k t ails? What time do you stop s e r v i n g ?

L A S T O RD E R S VOCABUL ARY

on tap

L a s t o r d e r s , p l e a s e !We

close in 10 m i n u t e s .

wine

C a n w e h a ve t h e s a m e a g a i n , p l e a s e?

s o f t drinks

GOOD TO KNOW

alcohol-free l a g e r

In UK English, Can I ge t . . . ? is an incr e a s in g l y

common way to a sk for thing s in s h o p s , c a f é s ,

or rest aurant s .

58
4

Hi, can I g e t t wo gin and tonic s, plea se?

LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD, R

YOU HEAR THEM WITH

Have you got a bar menu?

Can I get a
1

What time do you sto p s e r v nig?

Hi, can I g e t t wo gin and tonic s, plea se?

I t s’my round!What s’ e v e r yone drinking?

Do you ser ve
2

Can we have the s a m e a g ain, plea se?

Wehavea large selec tion – check out

3 A g l a s s of

our wine list .

What lagers have you got on ta?p

4 What
Do we pay at the ba?r

What
5
 How many in you r p a r t y? seY , in the na m e o f C h e n .

ORDERING YOU R M E A L

Are you re a d y t o o r d e r ?

I’ll have t h e f i s h , p l e a s e .

I think I’ ll go for

d’I like the

the salad, too.

salad, plea s e .

Could I have t h e s t e a k ?

A R EAUSRT ANTA T BLE

VOCABUL ARY

wine li s t menu t a b l e nu m b e r

d e s s e r t spoon

white w ine

ice bucke t

side plat e

napkin fork plate

60
 4

Does anyone have any allergies? e s,YI’m allergic to n u t s .

LISTEN AND NUMBER THE PICT URES IN THE ORDER THEY ARE DE SCRIBED

YAS THE SENTENCES OUT LOUD

, RE P L ACING THE PICT URES WITH WORDS

1
I’ll bring you the . 4
I think I’ll go for the .

2
I’ll have the , plea se. 5
I’ll bring you the .

3
Could you bring us a , plea se? 6
Could I have the ?
 IYAP NG THE BILL

uoY r chicken l o o k s d e l i c i o u s .

Would yo u like to se e

the desser t m enu?

I t s’ a bit to o s a l t , a yc t u a ll.y

H o w s’ your st e a k ?

S h a l l w e s plit the b ill?

N o t h i n g s p e c ial, to be h o n e s t .

I s h o u l d ’ v e o r d e r e d t h e s a l a d!

MORE PHRA SES

How would you like to pay?

GOOD TO KNOW

W e o f ten use actually or to be hones t at the

C a n w e p a y b y c a s ?h

b e g i n n in g or end o f a sente nce to gi ve an opinion,

s h o w w e d i s a g r e e w i t h s o m e o ne, or corr e c t

Would yo u like a rec e i p t ?

a misunders t a n d i ng .

62
2

Shall we split the bill?

uoY r chicken look s delicious.

H o ws’ your soup

?

USETHECHARTTO CREA
TEEIGHTSENTENCESANDY SA
THEMOUTOLUD

hisT chicken is a bit too salty

, actually
.

a bit too sa l , t y

a bit too cold,

This chicke n is

nothing spe cial,

really ta s ,t y
 H o w l o n g d o e s t h e b r e a d n e e d i n t he oven?

I ’ v e b r o u g h t t h e s oup to

t h e b o i l . W h a t n e x t?

I t s a y s t o c h e c k i t a f t er 30 minut e s .

O k, aI ’yl l s e t

the timer!

F a n c y e g g s for lunch?

Poached or s c r a m b l e d ?

S o w h a t d o we L e t ’ s see… Pe el and

d o n e x t? slice the app l e s .

MORE RECIPE P H R A SES MOREYS

WATOCO O

C h o p t h e b u t t e r in t o c u b e s . F r y the onions fo r five minut e s .

M i x t h e i n g r e d i e n t s t o g e t h. e r S h a l l I g r ill or fr y the fish?

Stir the che e s e i n t o t h e s a u c e . I’m r o a s t i n g a chicken f o r o u r l u n c h .

P r e h e a t t h e oven to 250 °C4( 8 0 ° F ) . I ’ v e b a ked you a bir t h day cake!

6 4
 A

What are you mak nig? I m’ t r y ing a new recipe for brownie s .

How are you cooking the broccol?i I m’ steaming it to keep the flavour
.

So what do we do nex ?t L e t ’ s see… Pe el and slice the apples .

How long does t he bread need in the oven

? It says to check it af ter 30 minutes .

I’ve brought the soup to the boil. What nex ?t ur nTit down and simmer for 20 minutes.

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

Preheat ba ked set Mix weighing simmer Chop roa sting

1 5

I’ll s t a r t the flour

. Im
’

2 6

t h e b u t ter into cube s .

3 7

the oven to 250 °C4( 80°F). I’ve

4 8

u T rn it down and for 20 minute s . Okay

, I’ll
 HAVING A BARBECUE

C a n I g e t anyone a drink? F o o d ’ s r e a d y ! Grab a p l a t e .

d’I love a bit of e v e r y thin g !

O o h , w h a t have you go t?

COOKING FOR FRIE NDS

T h a n k s for having us over

. I’ve made a Thai gr e e n

S o m e t h i n g s me l l s g o o d ! c u r r. Hyope you like it!

66
 MCATH THE SENTENCES AND YAS THEM OUT LOUD

Can I have

I think I’l l st a r t

d’ I love

mI’ allergic

Shall I do some

T h a n k s for

Something

USE THE CHART TO C R TE

E A12SENTENCES AND YSATHEM OUT LOUD

ihT s is so

so

delicious
.

This is really

absolutely
 walking

t a i chi

skateboarding

yoga

flying a k i t e

having a picnic

GAMES CREATIVE HO

d a r t s board ga me j i g s a w p u z zle painting

k n i t t ing

gaming dominoes
cards

chess

chess pi e c e s

p o t t e r y

chessboard

68
 sailing

fishing

swimming

orienteering

camping horse r iding

ENTERTAINMENT MUSIC GENR

theatre cinema nightclub pop

ballet concert festival hip-hop

band orchestra choir j a z z

 T h r e e t i c k e t s for the

I t s’ at 2pm.We’r e j u s t in time! 2 p m s c r e e ni n g , p l e a s e .

ASKING QUESTIONS ABOUT ACCESS

Is the film okay f o r k i d s under 10? C a n I g e t to Sc r e e n 2 t his way?

I t s’ a “ U, s o” i t s’

fine for all a g e s ! seY , j u s t follow the ra m p s .

DISCUSSING THE FILM

T h o s e a c t ion scenes

How good wa s that? T h a t w a s way to o long!

r e a l l y b lew me away!

The 3D gl a s s e s m a d e i t s o r e a l i s t ic!

07
 under10?

Can I get to seY , just follow

Screen 2 thisway? the ramps.

T h o s e a c tion

How good

scenes really

w a s t h at?

blew me away!

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

film kee n 3D g l a s ses pop corn

kids subtitled seats scre e n

1 5

The made it so realis tic! Is there time to get

2 6

Which is it showing at? How long is the

3 7

Can we have at the back? Is this the

4 8

I w a sn’t on the ending. Is the film okay for

 Okay, I j u s t n e e d y o ur

b o o k i n g r e fe r e n c e .

seY , I’ve j u s t h a d t w o r e t u r n s .

BEFORE THE PERFORMANCE

C a n I s e e your tic k e t s , p l e a s e?

P l e a s e s w i t c h o ff your phones .

The show is a b o u t t o s t a r t .

Follow me, you’re in

t h e f r o n t r ow.

INSIDE THE T H TRE

EA

VOCABUL ARY

seat

p e r f o r mer

box

front row

audience

27
4 5

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Any seats l e f t

1 I’ve booke d s e a t s

2 Is there

3 Can I see

4 Where is

USE THE CHART TO C R TE

E A SIX SENTENCES ANDYSATHEM OUT LOUD

Follow me, you’re

Follow me, you’

re

in the front row

.

I’ve booke d seat s

 Have your ba g s r e a d y f o r in s p e c t i o n , p l e a s e .

MORE PHRA S

S o r ,r you
y can’ t

take b o t t les in.

I s t h e c a mp s i t e o p e n y e t ?

I c a n ’ t find my tent .

C a n I s e e your wr i s t b a n d , p l e a s e ?

L e t ’ s find the re f r e s h m e n t

s t a n d . I’m t h i r s t y !

That food t r u c k s e l l s great b u r g e r s .

The toilet queue is too long!

I ’ l l m e e t you b ack in th e m a i n a r e n a .

AT A C L A SSICAL CONCERT

There’s a f r e e c l a s sical T h a t w a s really

c o n c e r t at the pa r k t o n i g h t . i m p r e s s i v e!

Do we have to

book ticke t s ?

No, we can

j u s t t urn up.

4 7
 RESPOND OUT LOUD OT THE AUDOI, FILLING IN THE GAPS USING

THE WORDS IN THEPANEL

Who’s playin g on the main st a g e tonight?

turn up the line-up

Here’s
come on per formance

the main arena

L e t ’ s find the refreshment s t a n d . mI’ thirs t y !

Do we have to book tickets

?

What time doe s the main g i g s t a r t ?

9pm, but the suppor t b a n d h a s just

T h a t w a s really impressive!
 Here’s o u r l i s t o f m e m b e r s h i p o p t i o n s .

Can I have a tour? Hi, I’m here for t he spin cl a s s .

seY , I’ll s how you rou nd now.

So, wh at do yo u think?

VOCABUL A

It all look s g r e a t . Sign me up!

personal trainer

OTHER QUE S T I ONS TO ASK

W h a t f i t n e s s c l a s s es do yo u run?

spin cla s s

Would I ne ed to p a y e x t ra for yo g a c l a s s e s ?

Can I book a p e r s o n a l t r a i ne r ?

fitness c l a s s

A r e t h e r e a n y w o m e n - o n l y s e s s ions?

67
 F

How much does it cost to join

?

Are there any women-only se ssions?

Can I have seY , I’ll show

a tour? you round now. WouldIneed to pay e x tra for yoga c l a s ses?

So, what do It all look s g reat.

youthink? Sign me up!

Great, grab a

Hi,mI’ here for

free bike and

the spin cla s s .

joinin!

USE THE CHART TO C R TE

E A FIVE SENTENCES ANDYSATHEM OUT LOUD

ave
H you been

to this yoga

Have you bee n to this

class before?
 Are you comi n g t o b a s k e t b a l l p r a c t i c e? C a n I b o o k a s w im m i n g s e s s i o n , p l e a s e?

No, I spra ined my

ankle las t week!

P a s s it! O v e r h e r e!
uoY l o o k l o s t . Do y o u n e e d any help?

Shoot! Man on!

SPORTS

VOCABUL ARY

American football badminton baseball cricket

athletics ice hoc key rugby swimming

87
4

Are you coming to basketball p r a c tice?

LISTEN OT PER SON A

AND RESPOND AS PER S O N B LOUD, R E P

WITH W

A B

Can I book Of cours e.

a swimming What time

1
Wanna join us for a ga me of ?

session, p l e a s?e would you?like

Are you coming to prac tice

?

Are you coming No, I sprain e d

t o b a sketball my ankle la s t

p r a c t i?ec week!

3 Do you give less on

uoY look lost . mI’ looking for

Do you need the badminton

anyhelp? court .

d likIet’o book a le sson, pl e a s e.

Wannajoni us

aeY h,I’m up

for a game of

for that.

Wunrepac ceiotnMonda.ys
b a s e b a l ?l
 t h e y ’ ll sell ou t f a s t!

Are you sh o w i n g

t h e f o o t b a l l here?

Any sea t s l e f t for the

t e n n i s f i n a l today?

seY , t h e r e a re a few.oY u’re j u s t in time!

C o m e o n , g u y s!

OTHER QUE S T I ONS TO ASK

Have all th e t i c k e t s s o l d o u t ?

C a n I b u y a s e a s on ticket?

Is there a s t u d e n t discount?

Keep go i n g !
Do you have s e a t s f o r d i s a b l e d s p e c t a t o r s ?

80
4

Are you watching the athletic? s ou Ybet! It s t a r t s in half an hour

.

Come on, guy! s ou Ycan do it!

LISTEN AND NUMBER THE PICT URES IN THE ORDER THEY ARE DE SCRIBED

USE THE CHART TO C R TE

E A EIGHT SENTENCES ANDYSATHEM OUT LOUD

the golf tournament

Any seats le

Any seat s lef t for

for the golf

F a n c y going to watch

tournament today?
 No way! Go od for you! Wow! May b e I ’ l l h ave a go, t o o !

ASKING ABOUT HOBBIES

Have you go t any hobbies?

S o , w h a t do you norm a l l y

do in your fr ee time?

aeY h, I play t e n n i s a n d I u s u a l l y g o s w imming a t the

I’m le a r n i n g t h e g u i t. a r w e e k e n d . H ow about yo u?

LAT KING ABOUT HOBBIES

So how long have you The piano? Since I .wa

1 s1

all been playing?

I ’ v e b e en playing the

s a x for10 y e a r s!

82
2

3 I only st a r ted learning a year a go.

4 I usually play at the wee kend.

5 I’ve jus t s t a r ted learning the .

6 I’ve be en play ing the for six years .

USE THE CHART TO C R TE

E A EIGHT SENTENCES ANDYSATHEM OUT LOUD

I’ve been
doing karate

doing karate

playing the g u i t a r

I’ ve bee n

for two years

.

learning the piano

playing tennis
 S P A C E M O V I E 3 P U P P E T S T O R Y

g y m cinema

l i b r a r y post o ffice

T Y P E S OF SHOP

b a k e r y butcher fishmonger greengrocer

antiques shop florist optician h a i r s a lon / b a r b e r

8 4
 market

p h a r m a c y

police ca r

police st a t i o n

customer queue

MONEY MAT T E R S

banknotes coins debit car d l o y a l t y card

sale / reduce d receipt pay (fo r s o m e t h i n g ) return g oods

 BUYING FRESH PRODUCE

How much is thi s c h e e s e? Could I have a box of eg g s ?

I t s’ £3.99 p e r k ilo. Would yo u like six or2 1 ?

VOCABUL ARY FOOD MARKET

a bunch of gr a p e s a loaf of bre a d a p u n n e t of st r a w b e r r i e s a block of che e s e

a box of e g g s a b a g of ap p l e s a kilo of po t a t o e s a jar o f h o n e y

86
 Will you

uoY ’ve got a deal

!

take01£ ?

How much is

I t s’ £ 3.99 per kilo.

this chees?e

T h a ts’my

I’ll t ake it!

final offer
.

USE THE CHART TO C R TE

E A SENTENCE S AND YSATHEM OUT LOUD

Can I have a jar

a bunch of grap e s ,

of honey
, please?

Can I have

Could I have

a punnet of str a w b e r r i e s,
 d’I like eigh t , p l e a s e .

Do you have a ny

more bag u e t t e s ?

W h e r e c a n I find the

g l u t e n - f r eep r o d u c t ?s

LISTEN AND NUMBER LISTEN AND CIRCLE THE ITEM

THE SENTENCES IN THE YOU HEAR

ORDER YOU HEAR THEM

uoY ’ll find them in aisle

0. 1

I can’t find t he pet foo d.

Can I help you at all?

How many slices ofham?

Do you stock oat milk here

?

d’ I likeeight, plea se.

88
 I c a n ’ t find the pe t f o o d .

I t s’ r i g h t h e r e , a t the

end of this a i s l e .

LISTEN OT PERSON A AND RESP OND AS PER S O N B

How many slices ofham? dI’ likeeight, plea se.

E x c u s e me, where are the cereals

? ou Y’ll find them in aisle
0. 1

Do you sto ck oat milk here? e s,Y i ts’in that fridge just over t here.

I can’t find the pet fo o d . It s’ right here, at the e nd of this aisle.

Do you have any more bag u e t t e? s uJ st a moment , I’ll get some for you.
 No, I’ve b r o u g h t my o w n , t h a n k s . seY , j u s t a s e c o n d …

USING THE SELFCHECK

OUT VOCABUL

E x c u s e me, this milk c a r t o n i s l e a k in g .

b a k e r y

N o p r o b l e m , I ’ ll go

and get a nother one.

d a i r y product s

This barcode won’t s c a n .

gluten-free produc t s

H e r e . I ’ ll give it a tr . y

pet fo o d

P l e a s e t a p o r i n s e r t your car d

into the pay m e n t d e v i c e .

9 0
 No,thank s.Im’happytowai t .

LISTEN AND NUMBER YAS THE SENTENCES OUT LOUD

,

THE SENTENCES IN THE R E P L ACING THE PICT URES WITH WORDS

ORDER YOU HEAR THEM

Do you need a bag?

1 E x c use me, where’s the aisle

?

This barco de won’t sca n.

Wouldyoulike to use the

self-checkout?

2 Would youlike to use the ?

No, thank s. mI ’ happy to wait.

T h a ts£45.20.
’ Have you got

a l o y a l t y card?

3 Where can I find the ?

Can I use thes e vouchers

?

4 Do you sto ck here?

5 I can’t find the and .

 P L A NT C A R E

W h e n i s t h e b e s t t ime to plan t t h e s e s e e d s ?

H o w m u c h s u n l i g h t d o t h e y n e e d ?

Hoyewhenotdfndgwi?erat

H o w t a ll w i l l t h e p l a n t g r o w ?

GARDENING
VOCABUL ARY

herb ga rden houseplant outdoor pl a n t s s e e d s

wheelbarrow spade watering can trowel

29
 3

How much

Does it nee d much

H o w o f ten should I

How do I get rid of

MCATH THE SENTENCES AND YAS THEM OUT LOUD

When is the bes t time

We need some advice

W h a ts’ a good

I don’t really mind, but

What kind of houseplants

How do I
What have you got f or filling a cra c k ?

BUYING TOOLS

Can you sh ow me to the to o l s s e c t ion?

I’m lo oking for a h a m m e r a n d n a i l s .

W h e r e c a n I find a saw?

W h o c a n I a s k a b o u t d r i lls?

TOOLS AND HOME IMPROVEMENT S

VOCABUL ARY

hammer
nail screwdriver screw

t o p a in t to plas ter to sand to tile

94
 F

Who can I a sk a bout dril

?sl

3 Have you got a ny ?

Will I nee d ID to buy this saw?

I need to hang a pict ure.

mI’ looking for a hammer and nails . 4 Who can I a sk about ?

mI’ a f ter some advice a b o u t p l a s tering.

5 What kind of do you sell?

6 Where are the ?

USE THE CHART TO C R TE

E A NINE SENTENCES AND YSATHEM OUT LOUD

What do I need for plastering walls?

What do I need

What would you recommend for

W h a ts’ b e s t
 Let me g o and chec k . seY , you ca n t a k e up to four i t e m s i n .

AT THE SHOE SHOP

uoY r w e b s i t e s ays yo u’ve

Have you go t t h e s e

g o t t h e s e s a n d a l s in s t o c k .
t r a i n e r s in a size 10?

I d o n ’ t think so, b u t

seY , t h e y c a me in yes t e r d .a y
I ’ l l j u s t check for you.

CLOTHES AND SHOES

VOCABUL ARY

t r o u s e r s s k i r t dress jacket

jumper s h i r t sT- h i r t sandals

96
 Have you g

these tra

Have you got

th

USE THE CHART TO C R TE

E A2SENTENCES AND YSATHEM OUT LOUD

Hvae you got this jumper in a size 10, please?

jumper

jacket

Have you got this

suit

in the next size down,

shirt
 O u r r e t u r n s d e s k is on the se c o n d f l o. o r

I need to r e t u r n these t r o u s e r s . I’m r e t u r ning this ha t . I j u s t d o n ’ t like it!

C a n I a s k w h a t t h e p r o b l e m i ?s

T h e y ’ r e too big.

No, it wa s a g i f t .

MORE PHRA SES

I bought t he wrong s i z e .

I b o u g h t t h i s o n l i n e . C a n I g e t a re f u n d ?

T h e l a m p i s n’ t w o r k i n g p r o p e rly.

T h e s h o e s a re too tig h t .

T h e d r e s s d o e s n ’ t fit p roperly.

T h e v a s e is broke n .

98
 3

I need to return thes e trousers . C a n I a sk what the problem? is

Do you have a receipt? No, it was a gif t .

C a n I a sk what the problem? is T h e y ’ re too big.

YAS THE SENTENCES OUT LOUD

, RE P L ACING THE PICT URES WITH WORDS

I have to retur n this, but I lost my

The a re too tight .
1

Where can I re turn these ? The

2 5

3 This is too small. 6 I need to return this

 How about Fr iday mornin g ?

Friday is fine. Is 9.3 0 okay?

AT THE BARBER’S VOCABUL ARY

I j u s t n e e d a q u i c k t r i m . Can you fit me in?

hairdresser

Could you wa it 20 minut es?

There’s o n e p e r s o n b e f o r e y o u .

cut

N o t t o o m u c h off the top, p l e a s e .

Sure. No proble m .

facial

100
 MCATH THE SENTENCES AND YAS THEM OUT LOUD

Wouldyoukile

Can you do

Is Saturday af ter noon

I just nee d

Wree’ fully b ooked

Can you come in

USE THE CHART TO C R TE

E A EIGHT SENTENCES ANDYSATHEM OUT LOUD

Can you fit me

fit me in on

in on Monday?

Can you

do
 Just my u s u a l , I think. H ave a look t h r o u g h t h e s e

s t y l e s , t h e n we’ll have a c h a t .

MORE PHRA SES

W h a t c o l o u r w o u l d b e b e s t for me? Could you cut t h e f r inge a bit mor e?

Could you cu t it a bi t s h o r t er at the s i d e s ? I’ll have s o m e s t y l ing gel on i t , p l e a s e .

Leave i t l o n g e r o n top, plea s e . Do you think I s h o u l d g o f o r h i g h l i g h t ?s

BEAUT Y AND GROOMING

d’I like a manicur e a n d p o l i s h . I booked a back wa xfor 4pm.

Okay. Have a look a t t h e s e

c o l o u r s a n d t ake y o u r p i c k . C o u l d I t a ke your name, pl e a s e ? e sY , t h a t s’ r i g h t .

201
 2

Just

Leave it longer ontop, p l e a s e.

I ’l have some

Could you cut the fringe a bitmore?

W hat colour would be

So, you’
re having the aromatherapy

facial today?

Could you cut the fringe

I feel like a change, but I don’t know

I think a shor ter s t yle would really

what to go. for

L eave it longer

I’ll have some st yling gel on it, plea se.

USE THE CHART TO C R TE

E A NINE SENTENCES AND YSATHEM OUT LOUD

What style would

style

be best for me?

What colour

highlight s
 I’ve come t o
W h a t s’ the

c o l l e c t a parcel .
n a m e , p l e a s e?

MORE PHRA SES

How much is a s e c o n d c l a s s s t a mp? H o w s o o n w ill my parc e l a r r i v e?

C a n I s e n d t h i s l e t t e r to Fran ce? C a n I s e nd this by s p e c i a l d e l i v e r y?

H o w m u c h d o e s i t c o s t t o s e n d t h i s t o J a p a ?n W h a t s’ t h e f a s t e s t way to s e n d t h i s p a r c e l ?

COURIER SERVICE

Can you s i g n f o r t hi s , p l e a s e? D e l i v e r y for a Mr Jack son?

Sure, I’ve been w aiting

We’re on the third

for it to ar rive!
floor. T h a n k s!

104
4

Deliver y for a Mr Jacks o?n We’re on the third floor

. T h a n k! s

LISTEN AND NUMBER

THE PICT URES IN THE ORDER LOUD,FILLING

THEY ARE DE SCRIBED USING THE

waiting collec t sign ar rive

How many would you

Can you

How much doe s it

this to Japan
?

I’ve come to

Can you

How soon will my parcel

Can I

Sure, I’ ve been
 seY , I’ve got my p a s s p o r t .

MAKINGYMENT
PA S VOCABUL ARY

AND WITHDRAW
ALS

How do I pay mone y

into my sav i n g s a c c o u n t ?

c a s h

debit car d

uoY c a n u s e t h e s e l f - s e r v i c e m a c h i n e .

W h a t c a n I do for you to day?

bank st a t e m e n t

d’I like to wi t h d r a w £ 3 0 0 in

c a s h . H ere’s my d e b i t c a r d .

to pay m o n e y i n t o

106
 my pas s p o r t .

someID?

How do I pay
uoY can use

money into my
the self-s e r v ice

savings account?
machine.

How can I Via our website or

access my new you can download

accountonlin?e the banking a pp.

USE THE CHART TO C R TE

E A FIVE SENTENCES ANDYSATHEM OUT LOUD

I’d like to open a bank account, please.

open a bank account,

withdraw £300 in c a s h ,

d likIeto’
open a sav ings account,

transfer mone y into my bank account,

pay money into my savings account ,

 CARD PROBLEMS

H e l l o t h e r e . C a n I h e lp?

I ’ v e l o s t my w a l l e t a n d b a n k c a r d s .

Could you ca n c e l t h e m f o r me?

N o p r o b l e m , w e ’ l l s o r t i t o u t f o r you.

O f c o u r se. I j u s t need to

confirm your d e t a i l s f i r s t .

WAYS TOYPA

How would you like to pay?

S h a l l w e s p l i t i t t h r e e way ?s

I ’ l l g e t t h i so u. Y

c a n t r a n s f e r your

s h a r e l a t. e r

Okay, t h a n k s . L e t me know you r b a n k d e t a i l s .

801
3

How would you liketopay?

I’ve just ordered our holiday money! G

I’ve lost my wallet and bank ca rds.

Could you cancel them for me?

MCATH THE SENTENCES AND YAS THEM OUT LOUD

I’ve come to pick up

uoY can trans fer

I’ve jus t ordered

T h e c a sh machine has just

Shall we split it

Let me know
 I ’ l l j u s t n e e d some ID an d

p r o o f o f yo u r a d d r e s s . e sY , here’s a l i s t o f a l l o u r c l a s s e s .

USING THE LIBRARY

d’I like to ta k e t h e s e b o o k s o u t . H ave you go t this

as an audiobook?

If you’ve got yo u r l i b r a r yc a r d , seY , we do. I ’ll show you

you can u s e t h i s s c a n n. e r how to downlo a d i t .

MORE PHRA SES

I need to r e n e w t h e s e b o o k s , p l e a s e . W h e r e i s t h e children’s s e c tion?

Where do I r e t u r n t h e s e b o o k ?s Could you rec o m m e n d a g o o d t h r i l l e r ?

Can you he lp me find a boo k , p l e a s e? C a n I s e e y o u r n e w s p a p e r a r c h i ve?

0 1 1
 seY , we do. I’ll

Have you got this

show you how to

a s a n audiobook?

download it.

Do you seY , here’s

run computing a list of a l

c o u r s e s here? our clas s e s .

If you’ve got

d likIeto’

your libra r y card,

t a k e these

you can use

b o o k s ou t .

this scann.er

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE

WORDS IN THEA P NEL

audiobook libra r y book s newspaper sec tion cours e s

1 4

Do you run computing here? How do I join the

2 5

Have you got thi s a s an ? Where is the children’s

3 6

I need to renew these , p l e a s e. Can I see your

 dentist pharmacist
doctor nurse

courier police officer firefighter s e c u r i t y guar d

mechanic estate a g e n t librarian accountant

e l e c t r i cian carpenter engineer

app develo p e r

plumber

architect

builder
 l e c t u r e d i s s e r t ation graduation

WORLD OF WORK

employer employee freelancer

p e r m a n e n t jo b t e m p o r a r y job full-time job

o v e r t ime flexitime to go o n m a t e r n i t y l e a v e

w a g e s s a l a r y hourly ra t e

bonus
pay ri s e pay cut
 H o w o f t en do they

I s m u s i c p a r t of the cu r r i c u l u m ? have scie n c e l e s s o ns?

ATS RTING SCHOOL PARE NTS’ EV

Z i a i s s e t t l ing in ver yw e l l .

uoY m u s t b e o u r n e w s t u d e n t . Wel c o m e !

seY , thiso ims T. He’s a bit

n e r vo u s f o r hi s f i r s t day!

T h e r e ’ s n o n e e d t o w oo rm,rT. y

L e t ’ s go and m e e t y o u r n e w c l a s s .

She’s makin g r e a l l y g o o d p r o g r e s s .

SCHOOL SUBJ E C T S

VOCABUL ARY

English maths science computing

l a n g u a g e s p h y s i c a l e d u c a t i o n (PE) a r t music

4 1 1
 H o w o f ten

The children have

do they have

maths ever y.yad

science less ons?

Oh, good.

Zia is se t t l ni g in

How is she get ting

v e r y well.

on with English
?

We offer a wide Is music par t of

range of subje c t s . the curriculum

?

USE THE CHART TO C R TE

E A FIVE SENTENCES ANDYSATHEM OUT LOUD

Is there a

a science

maths club?

a histor y
Is there

a n a f-ter school
 I ’ l l s h o w you to the

a r t de p a r t m e n t .

T h e w e b s i t e a l s o h a s lo t s o f i n f o r m a t i o n .

Does the h a i r d r e s s i ng course

Do you have a s t r o n g s c i e n c e p r o g r a m m e?

include work e x p e r i e n c e ?

seY , w e s p e c i a l i z e i n s c i e n c e a n d m a t h s .

MORE QUESTIONS TO ASK

EVENING CL A S S

W h a t q u a l i f i c ations do I n e e d ?

W h a t a r e yo u r e n t r y r e q u i r e m e n t s ?

I’m d oing a life dr a w i n g

c l a s s . S h o u l d b e f u n!

W h a t q u a l i f ic a t i o n w il l I g e t ?

H o w l o n g d o e s t h e c o u r s e l a s t?

How do I apply?

Is there a chance to st u d y a b r o a d ?

I’ve ju s t s i g ned up f or the Fr e n c h c l a s s .

6 1 1
4

Who can we sp eak to abou t a r t course? s I ’ll show you to t h e a r t d e p a r t ment.

LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD,FIL

YOU HEAR THEM USING

C a n I a sk about your cooker y course?

full-time qualifications website

sa lon teacher cla ss

Does the hairdressing course include

requireme n t s abroad

work experience?

Who can we speak to about a r t co u r s e? s

What are your ent r y

seY . Student s wor k once a week in a salon.

Sure, it s’ a t wo-year
,

I’ll show you to t h e a r t d e p a r tment.

I’ve jus t signed up for the French

m’ IdoneifgadlarwingclassShoul
. dbeufn!

The

The

What

Is there a chance to study

Students work once a wee k in a

 FIRST DA
YT A COLLEGE

E x c u s e me, I’m n e w h e r e . Do you

Hi, I’mAmy. I’m he re for the b u s i n e s s l e c t u r e .

k n o w w h e r e I can l eave my bike?

seY , the bike s t o r e i s r o u n d t h e

c o r n. Enjoy
e r your fir st day!

FINDING YOURWA
Y AROUND

Can you te l l m e w h e r e t h e

b i o l o g y d e p a r t ment is?

I’m g o i n g t h e r e , t o o . I ’ ll show you.

8 1 1
 Hello,mI’

mI’ here for

your lec turer

,

the business

Professor Li.

l e c t ure.

Can you tell

mI’ going

me where

there, too.

the biolog y

I’ll show you .

d e p a r t mentis?

Any idea No, sorr . But

y I

where the art do know where

school is? the café is .

USE THE CHART TO C R TE

E A12SENTENCES AND YSATHEM OUT LOUD

Do you know where the art school is?

t h e a r t school

Do you know where

the humanities d e p a r t ment

Can you tell me where

the physics l e c t ure

Any idea where

 STUDENT SUPPORT

How are you g e t t i n gon?

I’m r e a l l y e n joying my cou r s e . . .

. . . b u t I’m f e e l i n g

a bit homes i c k . . .

. . . a n d I’m fin ding it har d to make f r i e n d s .

JOINING CLUBS

Are you coming to Wanna tr yout for

t h e F r e s h e r s ’ aF i r ? t h e b a s ke t b a l l team?

seY , I f a n c y s igning up

f o r s o m e n e w c lu b s . Sounds good, t h a n k s !

021
 2

Are you coming to the Freshers’ Fa?ri

How are you finding your firs t week?

4
Wanna tr y out for the basketball team?

MCATH THE SENTENCES AND YAS THEM OUT LOUD

mI’ thinking of

How are you finding

mI’ feeling

I think I’l

4 changing co
Sounds like
 Okay, let me t ake s ome

d e t a i l s about you .

. . . s o u nds ideal!

Have you wor ked in

a r e s t a u r a n t b e f o r e?

Have you us e d t h i s j o b s e a r c h w e b s i t e ?

seY , I found my c u r r e n t jo b o n t h e r e .

QUESTION

Is the job in t h e w i n d o w s t i l l v a c a n t ?

W h a t s k i l l s have you go t ?

W h a t h o u r s c an you wo r k ?

W h a t e x p e r i e n c e have you go t?

What salar y are you lo o k i n g f o r ?

Why did you le ave your l a s t job?

seY , could yo u e m a i l u s y o u r C V ?

221
4

Have you worke d in a res t a u r a nt before? I worked a s a s e r ve r l a s t summer

.

LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD,FILLIN

YOU HEAR THEM USING TH

What hours c an you work?

skil s website p a r-timt e

What skills have you got?

What salar y are you lookingfor?

What experience have you got?

,letme
Okaytakesome

Have you worke d in a res t a u r a nt before?

This

How can I help?

Im
’ looking for a

Is the job in the window still vacant?

What

Have you use d this job search

eY s, could you email us your

What

Is the job in the

 T h e r e a r e l o a d s o f e x a m p l e s o nline to help yo u .

This applica tion

form is ta king ag e s !

It says t h e d e a d l i n e f o r a p p l i c a t i o n s i s t o m o r r o w .

Really? dI ’ b e t t er email my C V t o n i g h t , t h e n .

VOCABUL AR

M y C V is all che cked a n d r e a d y t o g o . . .

job adve r t i s e m e n t s

Don’t for g e t t o send

your cover i n g l e t ,t teo ro !

deadline

421
 is tomorrow. tonight, then.

I just ne ed to

Have you

fill in my per s o n a l

finished your

d e t a i ls and it ’l

application ye?t

be ready.

Why don’t you

This applic ation

save it and take

form is ta king ages!

a break?

MCATH THE SENTENCES AND YAS THEM OUT LOUD

I must update

I really want to apply for

I just ne ed to fillin

Don’t forget to s end

Have you finishe d

 E n t h u s i a s m , e n e r ,g y

I ’ v e g o t t h e q u a li f i c a t i o n s a nd

and lots of ideas .

e x p e r i e n c e you’r e l o o k i n g o.rf

MORE QUESTIONS YOU MYA H E A R

W h a t e x p e r i e n ce do you have i n . . .? Why do you wa nt to leave your curr ent job?

W h a t a r e yo u r s t r e n g t hs? What salar y a re you ex p e c t i n g ?

What do you enjoy doing out s i d e w o r k ? W h a t s’ the not i c e p e r i o d in your cu rrent job?

W h a t a r e yo u r g o a l s f o r t h e f u t u r e ? How soon could y o u s t a r t ?

LAT KING ABOUT YOURSELF

I’m re l i a b l e a n d o r g a n i z e d .

l eT l m e a b o u t y o u r s e lf.

I w o r k w e ll in a team .

I’m go o d w i t h c u s t o m e r s .

I’m u s e d t o w o r k i n g u n d e r p r e s s u r e .

621
4

Why did you apply for this job

? I en

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

working notice company st a r t customers sala r y

1 4

What can you bring to our ? How soon could you

2 5

What are you expe c t i ng? Im

’ used to

3 6

W h a ts ’ the period in your currentojb? Im

’ good with

USE THE CHART TO C R TE

E A FIVE SENTENCES ANDYSATHEM OUT LOUD

I’ve got the

the experience

xperience
e you’re

the skills

looking . for

the qualifications

I’ve got

the enthusia sm

the streng ths

 Welcome! Here’s your pa s s . I ’ l l l e t

t h e m a n a g e r know you ’re he r e .

MORE PHRA SES

I t s’ g r e at to have you on the t e a m .

I ’ v e s e t up yo u r e m a i l a cc o u n t .

Can you t y p e in a p a s s w o r d ?

H o w s’ your morning been?

Have you go t e v e r y thin g you need?

Have you met e v e r y b o d y n o w ?

S h a l l w e g r a b s o m e l u n ch?

Okay. H o w l o n g d o e s it have to b e?

MORE PHRA SES

HEALTH & SAFET Y

uoY r s u p e r v i s o r w i ll show you wh e r e e v e r y thin g i s .

uoY need to read the s e s a f e t y rules c a r e f u .l l y

L e t ’ s find you a loc.rek

A n y t hing you nee d , j u s t a s k .

uoY ’ l l n e e d t o c l o c k o u t a t t h e end of yo u r s h i f t .

uoY r f i r s t b r e a k i s2at .1 3 0 .

821
 mI’ g e t ting there!

Okay. How long

Can you t y p e in

3
does it have

a p a s s word?

tobe?

uoY need to read

And always wear

t h e s e s a f e t y rules

your hard hat!

c a r e f u.yl

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

break ever y t hing hard hat pa s s w ord

email lunch morning team

1 5

oY ur firs t is2. at30.1 Shall we gra b some

2 6

And always wear your ! H o ws’your

3 7

I ts’ great to have you on the . Have you got

4 8

I’ve set up your account. Can you t y p e in a

 I’m dow n f o r t h e morning shi f t .

C o u l d I c h a n g e to the af t e r n o on?

T h a n k s . I ’ ll p u t i t in my diar . y

W h a t t i m e i s your lunch br e a k ?

This till i s d o w n a g a i n .

I t s’ in hal f an hour
. H o w a b o u t yours?

ATW O R K

VOCABUL ARY

meeting lunch brea k tea brea k morning shi f t

manager s u p e r visor colleague team

031
4

It keep s c r a shing!

LISTENANDCRICLE RESPOND OUT LOUD OT THE AUDOI,

THEITEMOU
Y HEAR FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

down for let s’ call How a bout put it in

1
What time is your lunch break?

I t s’in h

This till is down ag ain. It keeps c r a shing!

2

Not ag ain! Okay

,

3 Which one are you dow nfor?

4 Wehaveateam meeting at 4pmuone sdays.

T

4
 CHANGING THE SUBJECT

Now let s’ t u r n t o t h e s u b j e c t o …f

Moving on to…

T h i s b r i n g s me on to.. .

FINISHING UP

L a s t ,ld’I ylike to finish by sayin g …

F i n a,lIl yw a n t t o let yo u k n o w t h a t . . .

So, to sum up,d sI’…ya

231
 MCATH THE SENTENCES AND YAS THEM OUT LOUD

I think I’ ve covered e v e r y thin g .

N o w l e ts’ turn to

The focus of

L a s t, l y

Does anyone have

Now
d likeI’to

Firs , tly

USE THE CHART TO C R TE

E A01 SENTENCE S AND YSATHEM OUT LOUD

do T ,ya I’d like

do,Ty a

to talk about…

Firs , tly

Now

mI’ going to

L a s t, l y

Finally
,
 We’re s t a r t i n g w i t h h ow to

… t h e n w e ’ l l move

improve our c u s t o m e r s e r v i c e .

on to the ro t a s .

KAT ING TURNS TOALK

T

So that s’ t h e s i t u a t i o n .

L e t ’ s hear your tho u g h t s .

If I can ju

Can I go f i r s t ? For me, thes e

changes are i m p o r t a n t .

J u s t t o c l a r i …f yWhi c h c h a n g e s e x a c t l y ?

SHARING OPINIONS

L e t ’ s go round t h e t a b l e and see w h e r e w e all st a n d .

I’m0 1 0 % o n b o a r d w i t h t h i s .

I f y o u a s k me, it s’

a n o n - s t a r t .e r

431
4

Just to cla r i …f y

Can I go fir st?

LISTEN OT PER SON A

AND RESPOND AS PER S O N B LOUD, FILLIN

USING TH

A B

stand jump coming st a r te d

I think we’
re a l

W h a ts’ on

here, so let s’

t o d a ys’ a g e nda?

g e t s t a r t e d.

L e ts’ hear from James on t his

For me, thes e Just to cla r i …f y

changes are Which changes

I think wer ’ e all here, so let s ’ get

import ant. e x a c t l?y

If you

If I can jus t add… Could I just

I see where you’re

It wil be a slow ujmpni?

process. I tota lly ag ree.

Could I jus t

Just to

If you ask

0Im
’ 1 0% on

me, it s’ a

L e t ’ s go round the ta ble and see where

board with t his.

n o n - s t a r t. er

we all
 N E T W ORKING

I u n d e r s t and yo u work for A biCo. I t w a s g r e a t m e e t i n g you.

T h a t s’ r i g h t . S o r r, I ydidn’t T h a n k s . I ’ ll let yo u know if

catch your n a m e . s o m e t h i n g s u i t a b l e comes up.

I ’ v e e njoyed our di s c u s s i o n .

uoY r p r o j e c t s o u n d s

really int e r e s t i n g .

d’I love to kee p the

convers ation goi n g .

631
4

uoY r projec t s ounds really interesting. dI’ love to keep the conver sation going.

LISTEN AND NUMBER

THE SENTENCES IN THE AUDOI, FILLING IN THE GAPS USING

ORDER YOU HEAR THEM THE WORDS IN THEPANEL

u o Y rproejc tsoundsrealylni terestnig.

your name in touch follow it up

Any questions before we wr apup?

1
I t w a s great meeting you.

S o r , rI didn’
y t catch your name.

T h a n k s e v e r yone for your input!

oT sum up, we’

re goin g ahead with

I u n d e r s t and you work for AbiCo.

the new desig n s .

T h a ts’ right.
T h a n k s . I’ll let you know if something

suitable comes up.

uoY , too. Le t ’ s s t a y in touch. Here’s

I’ve enjoyed our disc ussion.

my card.

Metoo.Let s ’ olfwtuipnhitecoeif.
 I’ll share the pres e n t a t i o n

on my scre e n .

Can you he ar me? I think you’r e on mute .

T h a t s’ ever yo ne now.

R i g h t , I’ll run through

the key poi n t s .

r T y leaving th e m e e t i n g

MORE PHRA SES

THE NEX T

Would yo u like to spe a k f i r s t?

S h a l l w e p u t in anot h e r m e e t in g ?

Could you re p e a t t h a t , p l e a s e?

Can you enl a r g e i t on your scr een?

S o r r y for interr u p t i n g , p l e a s e c a r r y on.

831
 A

L e t ’ s get going, shallwe?

My connec tion B

I think you’
re on mute.

I think we’ ve

keeps dropping

lost Sam.

out. S o r , rmyy screen ha s f rozen.

r T yelavnightemeetnigandonjigag ani.

Can you hear me?

r T y leaving the

S o r , rmyy screen

4
F

meeting and

I’ll share t he present ation on my screen.

h a s f rozen.

joining ag ain.

My connec tion keeps dropping out.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

S o r , rmyy screen

S o r r y for interrupting, ke

has

Shall we put in

3
My connection speak firs ?t

Wouldyou liketo

Can you enla rge it

Right, I’ll run throu g h

 c o t t a ge

ground floor

basement

block of f l a t s m a i s o n e t t e / dup l e x

ROOMS AND HOME AREA S

roof

l o f t

s t u d y bathroom bedroom

kitchen living ro o m dining room

s t a i r s hallway

041
 to fix a f e n c e
t o p u t up she l v e s
to fit a c a r p e t

APPLIANCES AND FURNITURE

fridge-freezer oven washing machine

bath shower toilet

b e d cot wardrobe

sofa armchair coffee ta ble

shelf

dining ta ble dining chair

bookcase
 needs a lot of work .

YAS INGWHAT YOU W

A NT GIVING FEEDBACK

I’m lo oking for a flat on the g r o u n d f l o. o r I think it s’ t o o s m a ll f o r u s .

dW’e like a hous e w i t h a g a r d e n . I t s’ on a bus y r o a d .

I want a p r o p e r t yclose to t h e s t a t i o n . I quite like the layo u t .

dW’e p r e f e r s o m e w h e r e n e a r a s c h o o l . dW’e n e e d t o put in a ne w k i t c h e n .

We need a t l e a s t t w o b e d r o o m s . We like it , b u t t h e p r i c e is too hi g h .

P U T T I NG IN AN OFFER

How do you fee l a f t e r s e e i n g i t a g ain?

We love it eve n m o r e !

Would yo u like to pu t in an off e r ?

seY , for £5,0 0 0 u n d e r t h e a s k i n g p r i c e .

241
4

Wouldyoulike to put in an offer? e s,Yfor £5,0 0 0 under the asking price.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

I t s’ on

dW
’e need to

I want a proper t y

Iquitelike

I think

USE THE CHART TO C R TE

E A NINE SENTENCES AND YSATHEM OUT LOUD

W’ed like a house

a house

with a garden.

dW
’ekile a flat

a propert y
 DURING THE TENANCY VOCABUL ARY

C a n I p u t this pic t u r e u p?

landlord / landlad y

seY , a s l o n g a s i t d o e s n ’ t l e ave mar k s o n t h e w a ll .

rent

T h e w a s hing machine i s l e a k i n g .

furnished

I ’ l l g e t a n e n g in e e r t o c ome and look a t i t .

14
 1 How much is the ? 4 The is lea king.

2 Are included? 5 Are

3 Can I put t his up

? 6 A s s o o n a s you’ve signed the !

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE

WORDS IN THEA P NEL

bills unfurnishe d pay renew deposit refere nces

1 4

Can I rent it ? Do you need a

2 5

One ,year
with an option to . Do I

3 6

Are utilit y included? What

 Where do yo u w a n t u s t o s t a r t ?

I s e v e r y thin g
seY , we’r e done.

packed and ready?

L e t ’ s load the van!

T h a t s’ the

u n p a c k i n g d o n e!

RELOCA
TION

VOCABUL ARY

moving dat e to move ou t to move in

MORE PHRA

I ’ v e t o l d e v e r yone our movin g d a t e .

keys to pack t o unpac k

We have to move out by t h e w e e k e n d .

I ’ v e p a c ked up th e b e d r o o m .

L e t ’ s l o a d t h e r e m o v a l v a n!

boxes to load removal va n

We can unp a c k i n t h e m o r n i n g .

641
 3

Do you have any spare

I’ve told eve r yone our

Wehaveto move out by the

I’ve

L e t s’

We can

MCATH THE SENTENCES AND YAS THEM OUT LOUD

We can unpack

Hope the move

L e t ’ s load

Where do you want us

I’ve packe d up

mI’ here to pick up

seY , I sa w you arr ive. We l c o m e

to the neighb o u r h o o d !

T h a t s’ s o k ind of you!

SOCIALIZING

We’re having a ho u s e w a r m i n g p a r t yon

Would yo u like to join

S a t u r d a y – would you like to join us?

our local g roup chat?

d’I love to, th ank you!

MORE PHRA SES

I do! I’ll find their numb e r

Would yo u like to po p over for dr i n k s l a t e r ?

a n d s e n d i t to you

A r e y o u f r e e f o r l u n c h on Sunday?

Can you come over for coff e e t o m o r r o w ?

d’I love you to co me to my bar b e c u e n e x t w e e k .

841
 Wouldyoulike to join

our local group chat?

5
Does anyone know a good plumber?

LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

A E

I t s’so nic e to meet you. I just ca me over to say hello.

B F

Can you come over for coffee tomorrow? Are you fre e for lunch on Sunday?

C G

Im
’ your new neighb .our We’ve moved here from Beijing.

D H

d ’ I oevoyluctmoetmybabrecue nextweek. Wouldyoulike to pop over for drin k s later?

USE THE CHART TO C R TE

E A NINE SENTENCES AND YSATHEM OUT LOUD

Are you free for

drinks later?

Are you fre e for

 uoY r t u r n t o d o t h e w a shing-up, then!

I ’ v e c l e a n e d t h e w o r k t o p s a n d t h e oven.

W h o s e t u r n is it to

e m p t y t h e d i s hw a s h e r ?

I did it la s t time,

so it s’ y o u r s!

VOCABUL ARY

Have you finis h e d d o i n g t h e l a u n d r y y e t ?

to do th e l a u n d r y

N e a r l y ! C a n you help me put it a way?

t o e m p t yt h e d i s h w a s h e r

GOOD TO KNOW

In English, i t s’ e a s y to c o n f u s e t h e v e r b s

to make and to do ! oT d o i s a s s o c i a t e d with

work and of t e n u s e d f o r c h o r e s . T h e m a in

t o p u t the r u b b i s h o u t

exception is to make th e b e d .

051
 l a u n d r y yet? itaway?

I’ve cleaned the Great job!

w o r k tops and The kitchen wa s

the oven. in a right s t ate.

There we go. Phew! That w a s

The house look s a proper spring

much tidier now! clean!

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Have you finishe d doing

and the o

Whose turn is it to empty w a s i n a rig

the laundr y

I’ve cleane d the work top s

Great job! The kitchen a proper spring clean!

Phew! That wa s the dishw

 I could come ove r o n T h u r s day.

I’ve fini s h e d G r e a t ! L e t ’ s hang this

stripping the wall s . n e w w a l l p a p, tehr e n .

MORE PHRA SES

Could you put u p t h i s w a r d r o b e ?

I t s’ l o o k in g g o o d !

Can you g ive us a quote fo r f i x i n g o u r fence?

We need s o m e o n e t o p a i n t o u r k i t c h e n w a l l s .

d’I like a quot e f o r f i t t ing a ca r p e t .

Is that yo u r b e s t q u o t e ?

Will you sup p l y t h e m a t e r i a l s ?

T h a n k y o u , o n e m o r e c o a t of

p a i n t s h o u l d d o i t , I recko n .

251
 wallpape
, r then.

Hi, we nee d

ABC Decorators,

someone to put up

how can I help?

some shelves.

Are you able to

I could come over

come round and

on Thurs .yad

give us a quote
?

Hi, we nee d

Sure, we can do

someone to put

that for you.

up some shelves .

USE THE CHART TO C R TE

E A EIGHT SENTENCES ANDYSATHEM OUT LOUD

Could you give us a quote for fi xing our fence?

Could you

give us a quote for

Are you able to

 Is she goo d

w i t h c h i l dren?

Are you af t e r a p a r t i c u l a r b r e e d?

SEEING THE VET

I think he’s got a br oken leg .

What seems to

be the problem
?

She’s los t w e i g h t and

gone off her f o o d .

seY , we’ll ne ed to d oanX-ray.

PET C A R E

VOCABUL ARY LOOKING

So, we have t o g e t him microc h i p p e d . . .

vaccination fl e a t r e a t m e n t
eye drops

microchip pet p a s s p o r t
grooming

451
 She’s los t weight

What seems to

3
and gone off

be the problem?

her food.

I think he’sgot seY , we’ll ne e d

a broken leg. todoanX-ray.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

My cat keep s

with childr?

Is she good a broken leg

being sick.

I think he’sgot

She’s los t weight adopt a cat.

dHi,likeI’to and book

Wehavetoget him microchipped and gone

 I ’ l l c h e c k the fu se box .

PROFESSIONAL HELP

M y d i s h w a s h e r s’ l e a k in g … R i g h t , s o what s e e m s

to be the pr oblem?

I c a n b e t h e r e i n a n hour
. The tap h a s b e e n

My callout charge i s £80. dripping for d a y s .

MORE PHRA SES HOUSE

VOCABUL ARY

I have a lea k i n g r o o .f

My toilet i s o v e r f l o w i n g .

b r o k e n w in d o w burst pipe

T h e r e ’ s n o h o t w a etr.

The heating w on’t come o n .

The window i s broken.

leaking r o o f blocked sink

651
4

My shower keeps going cold! W h e n w a s the boiler la s t s e r v iced?

LISTEN AND NUMBER RESPO

THE SENTENCES IN THE AUDOI, FILLING IN THE GAPS USING

ORDER YOU HEAR THEM THE WORDS IN THEPANEL

My toilet is over f l o w ing.

back on ser v iced dripping gone off

W h e n w a s the boiler la s t s e r v iced?

W h a ts’ happening?

r T y turning the lights on now…

The window is broke n.

The power is backon!

2
r T y turning the lights on now..

I have a leaking roof.

There’s no hot water

.

H Right, so what seems to b e the problem?

A switch ha s flpi p e d .

4
My shower keeps going cold!
 We could t r y t h i s n e w I t s’ n o t s t r e a m i n g ye t .

d e t e c t i ve s e r ie s . H o w a b o u t s o m e s p o r t?

GAMING

uoY r s c r e e n time’s up now. Sh a l l w e p l ay the

I’m so g o n n a

w i n t h i s!

B u t I r e a l l y w a nt to finis h this

Damn!Yo u g o t m e a g ain!
g a m e ! J u s t five mor e m i n u t e s …

MORE PHRA SES

VOCABUL ARY

Can you t u r n o n t h e s u b t i t l e ?s

Have you go t a n o t h e r c o n t r o l l e r ?

smart T V

M y t a b le t h a s frozen!

I s t h e c o n s o l e p l u g g ed in?

console smart speaker s

851
 I’ll tur n it up.

a n y t hing.

mI’ so gonna Damn!

ou Ygot

winthis! m e a g a i!n

mI’ just gr abbing a

Shall we play the

bite to eat – be

n e x t level?

right back!

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Have you got

Shall we play

Can you turn on

Is the console

What shall we
 b i c y c le / bi ke scooter moped

f e r r y

boat

yacht

p o r t

VERBS

t o b o a r d a plan e t o t a ke off to land

to wa it for a bus t o g e t on a bu s t o d r i ve a ca r

061
 coach bus st ation bus

p l a t f o r m number

tram
metro s t a t i o n train s t a t i o n

TRAVEL ESSENTIALS

d e p a r t ure boa r d

due d estinat i o n

single t icket return ticket e-ticke t 72: 0 E x e t e r

72: 8 B r i g h t o n

7:45 O x f o r d

7:53 C a r d i f f

8:05 D u n d e e

81:8 S w i n d o n

8:48 B r i s t o l

9:00 Reading

d e p a r t u r e t im e s
railcard driving licence

129: L o n d o n

9:34 W e s t o n - Super- M a r e
 T h a n k s . I ’ ll pay

by conta c t l e s s .
seY , via th e t r a i n s t a t i o n .

MORE QUES TIONS

W h e r e i s t h e n e a r e s t b u s s t op? A r e y o u s t o p p i n g a t t h e s h o p p i n g c e n tre?

Is this th e r i g h t s t o p f o r t h e a i r p or t bus? W h a t t i m e i s t h e n e x t bus?

How much is th e fare? W h a t t i m e i s t h e l a s t b u s f r o m t h i s stop?

COACHJOURNEYS

C o u l d I s e e your ticke t , p l e a s e ? H e l l o , a r e t h e r e t o i l e t s o n t h e c o a c?h

Here you go.

A n d i s t h e r e Wi-Fi on bo a r d ?

L o v e. lWey a r r ive in

C a r d i f f a6t 1 .45.

261
 LISTEN TO THE AUDIO AND MA
TCH THECOR R E C T RESPONSE

Can I have a single to the mus eum, pleas e?

Are we nearly at the libra r y ?

Does this bus go to the town ce ntre?

Hello, are there toilet s on t hecoach?

Is there Wi-Fi on board?

USE THE CHART TO C R TE

E A NINE SENTENCES AND YSATHEM OUT LOUD

Excuse me, does this bus go to the librar y ?

does this bus go to

E x c u s e me, are we nearly at

is this the right stop for

 L e e d s , pl e a s e .

A b s o l u t e .l Ar
y e you travelling to day?

ASKING FOR INFORMA

TION

W h i c h p l a t f orm for the T h e r e ’ s a m a s sive

G l a s g o w train? q u e u e f o r t ic k e t s!

P l a t f o r m 6 . I t leaves

n1i5 m i n u t e s .
L e t ’ s t r y the ticke t machin e s .

T R A I N T R VA EL

VOCABUL ARY

train ticket office

i n f o r m a t i o n di s p l a y d e p a r t ure boa r d

platfor m p a s s e n g e r waiting r oom l u g g a g e stora ge

164
4

Which platform for the Gla sgow train?

LISTEN AND NUMBER

THE PICT URES IN THE ORDER LOUD,FILLIN

THEY ARE DE SCRIBED USING TH

tap tra in queu e waiting

Can I res e r ve a

What time is the n e x t

N e w c a s tle?

There’s a m a s sive

Does this train

L e ts’ wait ni the

Hello, can we

to Leeds, p l e a s?e

Do I
 O N T H E T R AIN ON THE METRO

T i c k e t s , p l e a s e!

How do I get to King s’ Cross?

Here you go.

T h a n k s – c a n I s e e your

r a i l c a r d t o o , p l e a s e?

W h i c h w a y i s t h e b u f f e t ,cpa lre a s e ?

S t a n d c lear

T h a t w, an ye x t c a r r i a g e !

E x c u s e me, how many s t o p s i s it to Vic t o r i a ?

Do you mind if I plug my la ptop in h ere?

Sure, no problem .

661
 LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

P l e a s e mind the ga p b e t ween the train and the platfo r m .

P l e a s e wait for fur t her announcement s .

Rail replacement buses will operate.

Due to strong winds, the. 930 from Dundee is delayed.

T h a n k s – can I se e your ra ilcard to o, pleas?e

USE THE CHART TO C R TE

E A EIGHT SENTENCES AND YSATHEM

OUT LOUD

Excuse me, how do I get to Leeds?

how do I get

how many stops is it

E x c u s e me,

how much is a return

how much is a single

 W h e r e a r e you

f lying to t oday?

It says o u r f l i g h t i s delaye d .

pyT i c a l ! O h w e l l , l e t s’ g r a b a c o f f e e . C airo. I s t h e f l i g h t on time?

LISTEN OT PERSON A AND RESP OND AS PER S O N B

It says our flight is delayed. y picTal! Oh well, let s’ grab a coffee.

Where are you fl ying to today? C airo. Is the flight on time

?

Do you need anyhelp? How does the ba g drop wor ?k

Place your bag in the ,tray

p l e a s e! T hen come through the scanne
.r

Which gate is it for Athens

? Gate
4. Hurr
1 y – i ts’closing0inminutes
1 !

861
 Place your b a g i n

t h e t r, ap yl e a s e!

W h i c h g a t e is it

for Athens?

G a t 4e . 1H u r r y – it s’
Then come t h r o u g h

closing in01 minute s!

t h e s c a n n. e r

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE

WORDS IN THEA P NEL

delay tr ay s eat time

upgr ade number gate check

- ni

What is boarding?
5

Any chance of an

Can I change to a w indow ?

6

What time doe s the

W h a ts ’ the gate ?
7

Place your bag in the

How long is the ?

8

Where is the
 DURING THE FLIGHT

This is you r c a p t a i n s p e a k ing. We

a r e e x p e r i e n c i n g s ome tu r b u l e n c e .

We’ll sho r t l y b e p a s s i n g t h r o u g h

t h e c a b i n w i t h s n a c k s a nd drink s .

P l e a s e r e t u r n to your se a t a n d f a s t e n yo u r s e a t b e l t .

L A N D I NG VOCABUL ARY

overhead locker

uoY r tray t a b l e s s h o u l d b e s e c u r e l y f a s t e n e d .

M a k e s u r e your sea t is in the u p r i g h t p o s i t i o n .

P l e a s e s w i t c h your digi t a l

d e v i c e s t o a“ i r p l a n e ” m o d e .

We wil l a r r i ve in Beijing

at 9.2 0 l o c a l t i m e .

tray t a b l e

0 7 1
 position.

Wewil a r r i ve in Beijing at. 920 local time.

We are ready f o r d e p a r t ure.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Welcome! Can I see

I’ll put our stuff

P l e a s e switch your digit al device s

We’l s h o r tl y b e p a s sing throug h is in the uprig ht

uoY r tray ta bles

Make sure your seat

 I’m v i s i t i n g f r i e n d s . I t s’ B e l t 3.

I ’ l l g r ab a t r o l l .e y

HIRING A CAR

ITEM YOU

Hi! I’m here to p ick up a hire c. a r

Here’s my b o o k i n g c o n f i r m a t i o n .

G r e a t ! C a n I see yo ur

d r i v i n g l i c e n c e , p l e a s e?

I s t h e c a r r e a d y f or us?

seY , it s’ in Bay 6 .

Enjoy your tr ip!

271
 seY , I n e e d t o c h a n g e s o m e

H e r e i t i s!
Euros. What s’ your rat e?

LISTEN OT PER SON A

AND RESPOND AS PER S O N B LOUD, R E P

WITH WO

A B

What is the

mI’ visiting

purpose of

1 Where do we mee t our ?

friends.

your trip
?

2 I can’t se e our any w h ere!

The driver

Where do we

should be

meet our t a x ?i

waiting for us.

3 It s’ Belt 3. I’ll g r a b a .

I can’t se e L e t ’ s go and

our suitca s e s check at the

a n y w here! b a g g a ge d e s k .

4 seY , I need to change some .

seY , I need to

change some

Hi, can Ihelp?

Euros. Wha t s’

5 I‘m here to pick up a hire .

your rate?
 Okay, l e t s’ l o o k a t s o me

commuter bike s . F o r g e t t i n g a r o u n d t o w n , mainly.

HIRING A BIKE

How do I hire thi s c i t y bike? W h e r e c a n w e p a r k a f t e r our ride?

uoY j u s t n e e d t o There are p a r k i n g

d o w n l o a d t he app! bays all ove r t o w n!

PAR T S O F A B I C CYLE

VOCABUL ARY

saddle

handlebars

frame

light

brake

pedal

t y r e

g e a r s

spokes

chain

4 7 1
4
W h a ts’ up with the bi?ek

LISTEN AND NUMBER

THE PICT URES IN THE ORDER LOUD,FILLING

THEY ARE DE SCRIBED USING TH

brake s t yre bat ter y work

W h a t t y pe of

The

The front

Wouldyoulike a

I need a bike to get to and from

There are par king

oY u just nee d to download the

The
 moT o r r o wma1 a. t 1

There are four of us.

Can you t ake me to this a d d r e s s ?

o T E v e r g r een Ave n u e .

N o p r o b l e m . L e t m e p u t your

One small su i t c a s e

c a s e in t h e b o o t .

and one larg e one.

Can you dro p me here, pl e a s e ?

S u r e , t h a t w ill09be1 £ . .

MORE PHRA SES

H o w l o n g w i ll i t t a ke to ge t there? H o w s o o n w il l t h e c a b be here?

Can we make a n e x t ra stop? I ’ l l b o o k a r i d e -s h a r e v i a t h e a p p .

Keep th e c h a n g e . I lef t m y l a p t op in one of y o u r t a xis.

Can I pay w i t h c o n t a c t l e s s ? I’m t ravelli n g w i t h m y a s s i s t a n c e d o g .

6 7 1
 4

Can you drop me here, pleas?e Sure,0 that

1 wil
. l be
9 £1.

LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

A
E

Keep the cha nge. How soon will the cab be here?

B F

One small suitca se and one large one. Can you ta ke me to this address
?

C G

Where’s the nearest t a x i rank? Let me put you r c a s e in the bo o t .

D H

Can you drop me here, pleas?e I’ll bo ok a ride-share via the app.

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

long pay addre ss cab drop ta x is book dog

1 5

Hello, ca n I a t a xi from the air p o r ?t I l e f t my laptop in one of your

2 6

How soon will the be here? Can you ta ke me to this

3 7

Can you me here, pleas?e How

4 8

Im
’ travelling with my a s s i s t a nce . Can I
 C o u l d I b o o k my

car in fo r a

s e r v ic e , p l e a s e?

W h e n w i l l my car be r e a d y ?

S o , w h a t s e e m s t o b e t h e p r o blem?

It should be r e a d y

to pick up at 5 . 3 0 .

O k, aI ’yl l t ake a l o o k .

MORE PROBLEMS CAR PA R T S

VOCABUL ARY

The headlight isn’t w o r k i n g .

windscreen

The oil need s c h a n g i n g .

bonnet

T h e s t e e r i ng wheel i s jammed.

engine

T h e w i n d s c reen is c r a c k e d .

radiator

T h e t y r e k e e p s going dow n .

headlight

8 7 1
 be ready? to pick up at 5.30.

What does t his

L o o k s likeyour oil

warning light

level is too low. L e t

mean? It keeps

me check it.

flashing...

So, what se ems to I think the engine’s

be the problem? overheating .

MCATH THE SENTENCES AND YAS THEM OUT LOUD

The headlig ht isn’t

The windscree n is

T h e s t e e r ing wheel is

T h e t y re keep s

The oil nee ds

 chalet cabin campsite caravan

accessible p e t -f r i e n d l y Wi-Fi s w i m m i n g pool

balcony cot r o o m s e r v ice b u f f e t

VERBS

t o b o o k a fligh t to make a res e r v a t i o n to go o n h o l i d a y t o r e n t a cot t a g e

t o p a c k (a sui t c a s e ) t o change money to go a b r o a d to hire a c a r

081
 swimming snorkelling scuba div ing

p a r a g l i d in g hiking playing g o l f r ock climbing

SIGHTSEEING ANDT ATR A C TIONS

tourist ma p tourist o ffice guided tour museum

c a s t l e palace church gardens

wildlife p a r k mountains island beach

 I w a s thinking a b o u t a s a f a r i .

What do you o f f e r ?

I saw a cr u i s e o n your web s i t e . I s it all-inclusive?

seY , it offe r s f u l l b o a r d ,

e n t e r t a i n m e n t , and a c t i v i t i e s .

This spa bre a k l o o k s a m a zi n g …

… I t s’ got fi v e - s t a r r e v ie w s …

Sounds ideal.

L e t ’ s book it!

… A d u l t s only…

… 20%d i s c o u n t …

281
 MCATH THE SENTENCES AND YAS THEM OUT LOUD

What facili ties

guide dog

Do I need for young child

Can I bring my cancellation polic ?y

are there?

Is it suita ble

W h a ts’your a visa?

USE THE CHART TO C R TE

E A12SENTENCES AND YSATHEM OUT LOUD

cruise

Is this cruise

beach holiday

all-inclusive?

Is this

c i t y break

safari
 seY , w e b o o ked online fo r t w o

n i g h t s , under the name P a t e l . O f c o u r s e. Could I b o r r o w a p en?

LISTEN OT PERSON A AND RESP OND AS PER S O N B

Do you have a res e r v ation? e s,Y we booked online.

Could you fill in this reg istrationform? O f cours e. Could I bor row a pen?

Can I see your pas s p o r t , p l e a s?e Here you go.

Is the room ready?

What time is check-o ut?

481
 seY , here’s

the key ca r d .

LISTEN AND CIRCLE THE ITEM OU

Y HE A R

1 2

4 5
 DESCRIBING PROBLEMS

T h e T V won’t s w i t c h on .

Okay, let me t ake a l o o k .

TA THE HOTEL

VOCABUL ARY

p a s s p o r t registration form double room t w i n beds

key car d
l u g g a g e pillows lamp

681
 MCATH THE SENTENCES AND YAS THEM OUT LOUD

Could I have

is too ho

1
dkielI ’ is wrong.

some fresh

2
The room

3
The shower brought to my room .

4
The Wi-Fi pa s s w o rd is leaking

5
d’ I likea hairdr yer a7 m wake

USE THE CHART TO C R TE

E A EIGHT SENTENCES AND YSATHEM

OUT LOUD

Could I have a hairdr yer sent,upplease?

a hairdr yer

some fresh towels

Could I have

a club sandwich brought to my room,

t w o e x t r a pillows
 C a n w e s i t a n y w h e r e w e like?

Here’s your bill if you’d like to che c k i t .

Are you paying by ca r d ?

seY , and do he l p y o u r s e l v e s a t t h e b u f f e t .

Could I have s o m e m o r e c o f f e e?

D i n n e r w a s delic i o u s .

S u r e , I ’ l l b r i n g i t to your t a b l e .

O u r b r e a k f a s t w a s a bit cold.

The bed w a s a l i t t le bit hard .

GOOD TO KNOW

I s i t p o s sible to s t a y a n e x t r a n i g h t ?

In spoken E n g l i s h , w e o f t e n u s e a bit or a l i t t le bit –

instead of more formal quite , a l i t t le , or rather – when

C a n I l e a ve m y l u g g a g e h ere?

w e w a n t t o d e s c r i b e s o m e t hi n g n e g a tive. For e x a m p l e ,

we wouldn’t say our b r e a k f a s t w a s a bit delicious, b ut we

Could you ca ll me a ta xi, p l e a s e ?

m i g h t s ay it wa s a bit bland or a l i t t le bit cold.

881
4 Is it possible to
at the bu

5
C a n I t a ke your stay?

YAS THE SENTENCES OUT

LOUD, R E P L ACING THE PICT URES LOUD,FILLIN

WITH WORDS USING TH

Could I have some more ?

1

delicious res t a u r ant t w in beds

2 Are you paying by ?

Can I see your

What time is

3 Could you call me a , p l e a s?e 3

dWe’
like a room with

The

Dinner was

4 The wa s a l i t tle bit hard.

Do you have a

The

5 Can I leave my here

?

oY ur room is on the se cond

 nI10 m i n u t e s o.Y u can

Q u i c ak !ke T a p i c t u r e !

join the queu e h e r e .

d’I l i k e t w o ticke t s f or

the museum, p l e a s e .

Here you g o . T h e r es’

VOCABUL ARY

a g u i d e d tour at 10 . 3 0 .

tour bus

MORE PHRA SES

How much is th e e n t r a n c e f ee?

What time i s t h e n e x t g u i d e d t o u r ?

audio guide

Could I have an audio g u i d e , p l e a se?

W h a t a r e y o ur opening t imes?

I s t h e r e w h e e l c h a i r a cc e s s ?

map

091
 there’s our hotel!

On your right,

3
you’ll se e the oldes t

buildingin t h e c .i t y

d ’ ekIiwoitl c k e t s for

the museum, plea s e .

MCATH THE SENTENCES AND YAS THEM OUT LOUD

What time does

Shall we get off

Quick!

Is there

What are

How much is
 f o r t w o nights .

We forgo t to bring c a m p i n g

W h e r e c a n w e pitch our t e n t ?

g a s ! Have you go t any?

Over in t h a t f i e l d ,

opposite the c a r a v a n s .

seY , I ’ l l t a k e a box

of matches, too.

C a n w e p a r k our camp er

v a n n e a r t h e s i t e s h o p?

VOCABUL ARY

seY , o f c o u r s e .

tent

T h e r e ’ s l o a d s t o do here!

T h e b e a c h i s j u s t over ther e …
caravan

Great! We ’ l l s e t u p c a m p

matches

then head out to expl o r e .

291
 Great! We’ll set up

There’s loads to

camp then head

do here!

out to explore.

seY , you can.

Can we light

Do you need

a campfire?

firewood?

Sure, on that

seY , I’ll t ake a box

shelf over there.

of matches, too.

A n y t hing else
?

USE THE CHART TO C R TE

E ANINE SENTENCES AND YSATHEM OUT LOUD

Can we pitch our tent over in that field?

pitch our tent

Can we set up camp

park our camp er van

 T h e r e ’ s a nice shad y s p o t ju s t ov e r t h e r e . seY , but yo u m u s t s t a y b e t w e e n t h e f l a g s .

BEACH AC T I V I TIES

Do you do sur fing l e s s o n s ? C

W h e r e c a n w e buy a bu
How much is a b o d y b o a r d f o r the day?

TA THE BEACH

VOCABUL ARY

wet s u i t bodyboard paddleboard

s u r f board

d e c k c h a ir

beach b all

sun lounger

491
 F

seY , but you must s t a y b e t ween the flag s .

Do you do surfin g lessons

?

3 Where can we buy a ?

Where can we buy a bucket and sp ade?

4 Can we hire a for the day?

5 Do you do les sons?

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Wwo, I can’t wait

Can we hire

Is it safe

seY , but you must

Do you do
 seY , g o s t r a i g h t a h e a d a n d i t s’ on your le f t .

Can you t ell me how to

g e t t o t h e museum?

T h a n k s for your help!

L e t m e t h i n k . a. .ke Tt h e f i r s t

l e f t at the rou n d a b o u t .

DIRECTIONS

VOCABUL ARY

turn le f t turn r i g h t go st raight a h e a d first right

cross t he road go pas t next to behind

691
 2

Can you tell me how to

eY s,

a T ke the

No, you nee d to

… then the r

I ts’ just

USE THE CHART TO C R TE

E A EIGHT SENTENCES ANDYSATHEM OUT LOUD

Excuse me, do you know the way to the church?

do you know the way to

E x c u s e me,

can you tell me how to get to

 Okay, I ’ l l n e e d t o t a ke some d e t a i l s . The airline d e s k c a n help you.

DELAYS AND CANCELL T A IONS

I c a n ’ t see o u r p l a t f o r m
I’m a f r a i d y o u r f l i g h t i s delayed .

number any w h e r e . . .

We’ll let you know mor e

a s s o o n as w e can.

Look at the board. Our

t r a i n h a s been ca ncelled!

ILLNESS AND INJURY

Wnoam
ckhei nigotmorow? uoY look aw ful!

I can’ t – I ’ve pu t my aeY h, I won’ t make the

back out! b e a c h , I ’ v e g o t a t u mmy bug!

891
 LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

A F

W e’ll let you know more a s soon a s we can. uoY r insurance should cover you if you

get a doc tor s’ note.

uoY r l u g g a g e ha s a n excess charge.

Okay
, I’ll nee d to ta ke some det ails

mI’ afraid the gate ha s clo s e d .

Hello, I’ ve had an accident on holiday

mI’ afraid your flight is delayed. and I can’t fl y home!

E
I

My bag s’ b e e n s tolen with my pa sspor t ni side! T h e b a g g a g e handlers are

MCATH THE SENTENCES AND YAS THEM OUT LOUD

T h e b a g g a g e handlers

I’ve got a t

The train is cancelle d if you get a d

are on str kie.

aeY h, I won’t make the beach,

Look at the boa rd. due to lack of available tra in crew

uoY r insurance should cover you Our train

 elbow

liver

w a i s t

abdomen
forearm

w r i s t

hand

finger

hip

vagina

navel

knee

bone

shin

toe

ankle

MEDICAL PROFESSIONALS

doctor nurse surgeon a n a e s t h e t i s t

midwife paediatrician optician physiotherapist

200
food poisoning upset s tomach r a s h g r a z e

cut burn bite cramp

EMERGENCIES, DIAGNOSES, AND TREA

TME NT

ambulance hospital A&E emergency

(acci d e n t a n d e m e r g e n c y )

temperature blood pres sure blood tes t heart rate

check- u p bandage stitches i n j e c t ion / j a b

 I have an it c h y r a s h on my arm .

Do you have any aller g i e s ?

Hmm… It look s like an alle r g . y

R e a l l y ? W h at do

you rec ommend? This ointment should help.

MORE PHRA SES

Are you t a k i n g any

My knee r e a l l y h u r t s .

o t h e r m e d i c a tion?

I have a rea l l y b a d h e a d a c h e .

My back is k i l l i n g m e .

How long have yo u h a d s y mp t o m s ?

GOOD TO KNOW

In spoke n English, w e f r e qu e n t l y u s e really t o e m p h a si z e

s o m e t h i n g : I have a really sore eye; My eye really h u r t s.

Really h a s a similar f u n c t ion to v e r y , but it s’ a l i t t le more

i n f o r m a l . We a l s o use it to e x p r e s s inter e s t o r s u r p r i s e:

R e a l l y ? W h at do you re c o m m e n d ?

202
 Are you ta king

any other

medication
?

How long have

you had symptoms?

Hmm.. It look s

likean allerg . y

USE THE CHART TO C R TE

E A FIVE SENTENCES ANDYSATHEM OUT LOUD

I have a really

sore throat.

I have a really
 kaT e t h e s e t a b l e t s I’m he r e t o c o l l e c tmy

t w i c e a day for one w e e k . r e p e a t p r e s c r ip t i o n .

A r e t h e r e a ny side eff e c t s ?

IN A PHARMAC Y

VOCABUL ARY

p l a s t e r s painkiller s sleeping pills consulting r o o m c o n t a c t lens

solution

antiseptic vitamins pharmacist prescription sunscreen

204
4

Do you have any other symptoms?

I have an itchy ra sh on my arm.

LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD, R E P

YOU HEAR THEM WITH W

Are there any side effec t ? s

1
I have a really sore .

This cough s y r u p should do the trick .

I’ve come to pick up a prescr iption.

2
I also have a r unny .

Do you pay for your prescriptions?

kaTe these t a b l e t s t wice a day for

one week.

3 My really hur t s .

mI’ here to collec t my repeat pres cription.

P l e a s e take a seat and we’ll let you

4 yhcetvnaniIhr.m
oays

know when it s’ ready.

H o w o f ten should I ta keti?

5 My is killing me.

How long have you had sy mptoms?

 T h a t s’ g r e a t , t h a nk s .

AT THE DENTIST EMERGENC

d’I like to boo k a check-u p , p l e a s e .

I need an e m e r g e n c y a p p o i n t m e n t .

Have you be e n w i t h u s b e f ore?

I’ve g

No, I haven’ t .

I’m a f r a i d w er e’ n o t

t a k i n g o n n e w p a t ie n t s .

If you need a n u r g e n t a p p o i n t m e n t ,

w e ’ l l p l a c e you on the t r i a g e li s t . . .

I’vegotanappointment next

week butIneedtocancelit .

. . . a n d t h e d o c tor w ill ca ll you

b a c k a s s o o n a s p o s s i b le .

No problem, ca nI

take yo ur name?

206
2

have a chest

w ith

i t s’ about?

infec tion.

Can I

Can I book an

Wecould

my daughter?

T h a ts’ great,

squeeze you in

thanks .

later at 4.30?

Have you got

When’s the n e x t

I’ve got a n

If you need an urgent app ointment ,

No problem,

appointment

c a n I t a ke your

we’ll place you on the

n e x t week but I

name?

nedotca.tnicel

I think I might have a

USE THE CHART TO C R TE

E A12SENTENCES AND YSATHEM OUT LOUD

I’d like to book an appointment with the doctor

.

book an appointment

reschedule my appointment

d likIeto’

book a check-up

cancel my appointment
 I keep ge t t i n g s p l i t t i n g h e a d a c h e s . Okay, let me li s t e n t o y o u r c h e s t .

GENERAL CARE

I t s e e m s t o b e h e a ling up nicel. y . .

W h i c h a r m w ould you

like the injec t i o n in?

R i g h t , pl e a s e !

I’m le f t -h a n d e d .

. . . I ’ l l j u s t c h a n g e yo u r b a n d a g e .

ADVICE AND DIAGNOSIS

?esuodaivyW
tah ekdfinl iam
lotlIksctoin.

u o knYioearldtspneenty
t.dsuilfo
ol?ibeslInW
ciitndat

208
 headaches.

I’ve had a bad

cough for a wee k Okay

, let me listen

a n d i ts’ get tin g to your chest .

worse.

uoY need to re s t

What do you

and drink plent y

advise?

of fluids.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

My shoulder

I’ve had a bad cough for a wee k

I’ ve bee n throwing

Im
’ due

I’ ve bee n under
 I ’ l l s e n d a n a m b u l a n ce for you ri g h t a w.a y

MINOR INJURIES

I j u s t b a n g e d my shou l d e r !

D a d , m y k n e e ’ s b l e e ding!
I t r e a l l y h u r t s!

T h a t s’ a n a s t y g r a z e . L e t me

c l e a n i t , t h e n I ’ l l g e t a p l a s t. e r Hold this cold p ack over the bump.

MORE SERIOUS INJURIES

Is my ankl e broken o r j u s t s p r a i n e d ?
M y d a u g h t e r s’ g a s h e d h e r a r m .

N o t s u r e . . . I’m s ending

you for an X-ray.

It lookskielshemayneed stitches.

012
5

He’s having

LISTEN AND CIRCLE RESPOND OUT LOUD OT THE

THE ITEM OY U H E AR AUDOI, FILLING IN THE GAPS USING

THE WORDS IN THEPANEL

g r a ze bump stitches p ains

My daughter s’ g a shed her arm.

I just banged my shoulder! It reall y h u r t ! s

W h a ts’ the emergenc y ?

My husband has severe ches t

Dad,myknee s’blee dnig!

4
 Are

Okay, c o u l d I s e e your

a p p o i n t m e n t l e t t , ep lre a s e ?

I ’ l l t a ke your d e t a i l s s o

w e c a n g e t you se e n .

LISTEN AND NUMBER

THE PICT URES IN THE ORDER LOUD,FILLIN

THEY ARE DE SCRIBED USING TH

check-up urgently examin e

d o c t or o

I need to s ee someone

Wehavea

How soon will I be see n by a

I’ve got a

Do I need to have an

mI’ going to need to

2 1 2
 I’m goi n g t o n e e d t o e x a m ine you.

G o o d n e w s! I’ve

g o t t h e a ll c l e a r !

X-ray

I’m he re for my s c a n .

H o w s o o n w ill I be see n by a doc t o r ?

We’ll move you to anot h e r w a r d f o r o b s e r vat ion.

T h a t s’ s u c h a r e l i e f !

LISTEN OT PERSON A AND RESP OND AS PER S O N B

I need to s ee someone urgently

. I ’ll ta ke your det ails so we can ge t you see n.

Are you allergic to anything?

How long have you be en feelingliket?shi T he pain st a r t e d about t wo hours a go.

Good news! I’ve got the all clear! T h a ts’ such a reli ef!

I’ve got a che -kc up with the nur se at 4. 30.

The pain st a r t e d about t wo hours a go. Ok,ya Im

’ going to ta ke a blood t e s t .
 How long will I be under f o r ?

s o m e t h i n g f o r t h e p a i?n

T h e o p e r a t i o n will

l a s t a b o u t a n h ou.r

uoY may feel light-h e a d e d a s

t h e a n a e s t h e t i c t a kes e f f e c t .

N o w c o u n t b a c k w a r d s f r o m 5…

D o n ’ t w o r r . We’ll
y have you

u p a n d a b o u t in no time.

5, 4…

HOSPTIAL TREATMENT

VOCABUL ARY

operation operating theatre anaesthetic w a r d

412
 How are you

Stil a bit grog g . y

feeling?

Can you give me seY , of cours e.

something for I’ll jus t t a keyour

the pain
? blood pres sure firs t .

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE

WORDS IN THEA P NEL

complications pres sure gro g g y about

under back w a rds anae s t h e t i c temperature

1 5

I’ll jus t t a keyour blood first. ou Ymay feel lighth-e a d e d a s the

ta kes e f f e c t .

Stil a bit .

How long will I be

D on’t worr . We’y l have you up and

in no time. Now count

4 8

I’ll jus t check your a nd pulse… There were no

 My filling has c o m e o u t .

ADVICE AND DIAGNOSIS

R e m e m b e r t o f l o s s r e g ularly.

I t l o o k s like you nee d a small filling.

Would yo u like to rin se your mo u t h o u t ?

M a k e s u r e you don’t b r u s h t o o h a r d .

AT T H E D E N T I S T

VOCABUL ARY

dentist whitening toothache to floss

c a v i t y filling plaque crown

612
 LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

A
F

I’ve got bad to othache.

B G

uoY ’ve got a small c a v i. t y

C H

Remember to floss regularly.

I
D

uoY ’ve got a build-up of plaque.

Open a bit wider for me, pleas e.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

It looks likeyou n e e d

are coming

I brush my tee t h my teeth w

a small fili ng.

I need to s e e

I think my crown t w i c eaday.

Can I have the hygien

My son’s fir s t t e e t h has com

 I’m fe eling ve r y low.

T H E R A PY QUESTIONS
GROUP THERA

How did that make you fee l?

L e t ’ s go round t h e g r o u p

How is this a f f e c t i n g you?

and say how we’r e f e e l i n g .

S o , w h a t you’r e say i n g i s …

I’m do i n g b e t t e r

this week.

C a n w e e x p l o r e t h i s m o r e?

T h e s e s e s sions are

r e a l l y h e l p ing me.

MORE PHRA SES

VOCABUL ARY

How are you f e e l i n g t o d ay?

T h a t s’ a rea l t r i g g e r f o r m e .

happy

uoY r f e e l i n g s a r e v a l i d .

l aT k i n g a b o u t i t r e a l l y h e l p s .

depressed

812
 USE THE CHART TO CR ETEA12SENTENCES ANDYSATHEM OUT LOUD

I’ve been feeling a bit low this week.

a bit

I’ ve bee n feeling very

depressed

really

up and down

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

explore be t t er helping feel tr i g ger cope valid affe c ting

1 5

How is this you? How did that make you

2 6

These sessoinsarerealy me. T h a ts’ a real

3 7

Im
’ finding it hard to . Can we

4 8

oY ur feelings are . Im
’ doing
 t e x t / mes s a g e video ca ll email email add r e s s

DEVICES

d e s k t op compute r

webcam

mobile phone

screen

m e s s a g e

mouse mat

reply

keyboard mouse

abbreviation

emoji
laptop t a b l e t

s m a r t watch router

charging cable

220
 menu app cookies link

SOCIAL MEDIA

to follow to like to go v i r a l to trend

to DM som e o n e to lives t r e a m to tro ll to scr oll

to share to block p o d c a s t p o s t

influencer follower h a s h t a g selfie

 I’m ca lling you re g a r d i n g …

LEAVING MESSAGES AND CALLING BACK

J a n o s i s n ’ t avail a b l e r i g h t now. seY . Plea s e a sk him t o c a l l A s h

C a n I t a ke a mes s a g e ? at ABC
e c Th a s soon a sp o s s i b l e .

ENDING A CALL

I s t h e r e a ny t h i n g e l s e I appreciate the call,

I can help with? thank you.

No, that s’ a l l . T h a n k s for

your help. Go odbye. My pleasure.

222
 My pleasure.

thank you.

Thank you so L e t ’ s speak

much for calling. a g a i n soon.

No, that s’ all.

sIhtereany nghti

T h a n k s for your

elseIcanhelph?wti

help. Goodbye.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Hello, customer ser vice,

We’l need to che ck our sy s t e m

Is there any thin g else

He knows where

Hello,Iwonder

Thank you so much

 G o o d , t h a n k you. I m
’ ju s t

checking in about ton i g h t . H i y a , I m’ r i g h t h e r e !

PHONE PROBLEMS

D a d ? C a n you hear me?

I d r o p p e d my phone and

t h e s c r e e n is cracke d .

Hello?
o uY’re b r e a k i n g

up – the sig n a l i s t e r r i b l e . Okay. We can fix it for yo u .

ENDING A CALL

I n e e d t o go now. My bu s i s h e r e . Have you go t time for a c h a t ?

Okay, s e e
A f r a i d n o t , s o r .Irm’only
y

you later!
on 5 per cent b a t t e r. y

224
 Afraid not, sorr . y

Have you got time for

mI’ only on 5

a chat?

per cent bat ter . y

I dropped my

Okay. We can

phone and the

fix it for you.

screen is cr acked.

RESPOND OUT LOUD TO THE AUDI,OFIL LING IN THE GAPS USING

THE WORDS IN THEPANEL

Catch brea king fix che cking

1
Dad? Can you hearme? 3
Hi, Mum. How s’ itgoing?

Helol ?oY re
u’ up –

the signal is terrible.

So I’ll s ee you at 8 . 3 0? 4 Idorpedmyphoneandhtedkcaser.nscir

2

Sounds per f e c t . you then!

 S u r e , t h e c o d e’s on th e r o u t. e r

Should I click this link?

I t l o o k s a bit weir d .

How do I connec t to t h e i n t e r n e t ?

C h o o s e “ f r e e W i  F i ” f r om the

m e n u , t h e n fill in the form .

MORE PHRA SE

H o w d o I s e t u p a b r o a db a n d c o n t r a c t ?

W h i c h i n t e r n e t p r o v ider should I g o with?

I can’t get a signal!

How do I turn o n t h e r o u t e r ?

uoY can join my h o t s p o t if you like.

D o n ’ t s h are any p e r s o n a l d e t a i l s .

Thanks!

uoY s h o u l d c h a n g e y o u r p a s s w o r d .

W h i c h n e t w o r k do I join?

We need t o b o o s t t h e s i g n al in the k i t c h e n .

226
 F

uoY should change your pa s s w o rd.

uoY can join

I can’t get a

my hotspot if

signal!

youlike.

aeY h, that

Should I click

URL seems

thislink? It look s

d o d , gl ey t s’ tr y

a bit weird.

another site.

RESPOND OUT LOUD TO THE AUDI,OFILLING IN THE GAPS USING

THE WORDS IN THEPANEL

site hot sp ot me nu se curit y

3
How do I connec t to the interne ?t
I can’t get a signal!

Choose “fre e Wi-Fi ” from the

, then fill ni the form.

2
M o l l ys’ just got her firs t mobile. How do I

Should I click thislink?It l o o k s a bit weird.

set up parental controls?

Go to “se t t i ng, t sh e” n t a p “ . ”
 WORK AND STUDY

es…LInedotcehckmtyem…sl’ai

H o w s’ it goin g ?

So, wha t s’ on your

a g e n d a f o r today? … catch up on the late s t r e s e a r c h …

… w a t c h t h e company li v e s t r e a m …

… a n d s i g n u p f o r t h a t online

training co u r s e .

HAVIN G FUN

I’m pu t t i n g s o m e n e w t u nes on my p a r t ypl a y l i s t .

What are yo u

all up to?

I’m me s s a g i n g my frie n d .

I’m s c r o l l i n g t hr o u g h

I’m s t r e a m i n g a n e w s e r ie s .

my social s .

228
 2

I need to

I’ve got a

Im
’

… and sign up for that

training course.

Im
’

Im
’

Im
’ just

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Im
’ p u t t i ng some new tunes

our ticke

I’mdownloading on our grou

on my par t

... I’ll share yours with you

mI’ s e t t ni g up an online account ... then I’ ve got a webinar this af

Im
’ just uploading my es asy. for our en
 aeY h, my int e r n e t i s

I think the ne t w o r k i s d o w n a g a i n .
r e a l l y l a g g y t o d.a y

TROUBLESHOOTING

My screen h a s

completely f rozen.

uoY c o u l d t r y r e s t a r t ing

T h e i n t e r n e t is

t h e c o m p u …t e r

r e a l l y p l a y ing up.

… or you could c o n n e c t

from a diff erent device?

DIGITAL SECURITY

I g o t s c a mm e d ! S o m e o ne

stole my b a n k d e t a i l s o nline.

I t s’ a s king me to s e t u p

a u t h e n t i c a t i o n on my account .

Have you go t your

seY , t h e b a nk h e l p e d m e .

phone? I ca n show

I t s’ all so r te d .

you how to do it .

230
 LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

A D

Switching it off and on ag ain mig ht help… … or just move closer to the router?

B E

My screen ha s completely frozen. Noway!Have you cancelled ever y t hing?

C F

I t s’ a sking me to se t up authentication There’s too much tra ffic.

on my account.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Someone stole

resta

I t s’ a sking me to se t up completely

my bank det a

mI’ t r y ing to get ticke t s

My screen ha s from a different device?

uoY could tr y authentic

… or you could conne c t but the we

 I d i d , t h a nk s . S o r r y I

h a v e n ’ t g o t b a c k to you. a eY h,Il’fo r w ardyouhermess a g e .

EMAIL ISSUES

Does this a t t achment

I’m ge t t i n g so much junk mail!

look okay to you?

Okay, l e t s’ have a
I t l o o k s s u s p i c i o us –

look at you r f i l t e r s .
I wouldn’t d o w n l o a d i t .

SENDING EMAI L S

VOCABUL ARY

inbox outbox junk / sp a m m a i l t r a s h

to forw ard to delet e to reply t o reply all t o downl o a d

23
 LISTEN AND CIRCLE RESPOND OUT LOUD OT THE

THE ITEM OY U H E AR AUDOI, FILLING IN THE GAPS USING

THE WORDS IN THEPANEL

filters download for w a rd tra sh

nktehiIdtelhteocwm!necilraictkiest

Check your

mI’ g e t ting so much junkmail!

H a s A nna sent you the trip det ?ails

Does this a t t achment look okay to you

?

It looks suspicious – I wouldn

6
 O k, aI ’yl l t e x t a n d t e l l t h e m

I’m ju s t c l icking on i t now.

to star t without u s .

T E X T SPEAK

O M G , t h a t v i d e o i s h i l a r i o u s!

I know, ri g h t ? L O L

B T W , RU coming out w i t h u s t o n i g h t ?

I D K , w ill have t o s e e how I feel TBH

VIDEO CALLS

Hey, M u m . C a n yo u s e e m e okay?

I c a n , d a r ling! Can yo u see me?

I c a n o n l y s e e t h e top of you r

h e ard ! Ty moving your t a b l e t .

234
4

H,yeMum. Can you see me okay? I can, darling! Can you see me?

LISTEN AND NUMBER

THE SENTENCES IN THE

AUDOI, FILLING IN THE GAPS USING

ORDER YOU HEAR THEM

THE WORDS IN THEPANEL

IDK se e LOL clickin g

mI’ just clicking on it now.

B T, RU
W coming ou t with

1
I m e s s a ged you the link .

us tonight?

Okay
, I’ll tex t a nd tell them to

s t a r t without us.

2
B T, RU
W comingout with us tonig ?ht

OMG, that vide o is hilar ious!

Hi Magda, I’ll add you to the

group chat!

3
H,yeMum. Can you s ee me okay?

Iknow, right?LOL

I can, dar ling! Ca n you

IDK, will have to see how I feel TBH

4 OMG, that vide o is hilar ious!

H,yeMum. Can you s ee me okay?

I m e s s a ged you the link .

 I tookaatjthe
Mahal!
T notifications.

G O I N G V I R AL

My dog-grooming videos have gone viral!

uoY ’ v e g o t l o a d s o f f o l l o w e r s!

Is t hianIkwyou’ve
! aeY h, a few bi g a c c o u n t s have

wont h e i n t e r n e t . b e e n s h a r i n g my pos t s .

BUILDING A BUSINESS

So, we nee d t o g r ow

M o r e v i d e o c o n t e n t w o u l d h e l p.
our social r e a c h .

O r h o w a b o u t a monthly po d c a s t ?

M a y b e h o o k u p w i t h a n i n f l u e n …c e r

We could live s t r e a m t h e l a u n c h p a r t . y

236
 aeY h, a few big accounts have be

uoY ’ve got loads of followers!

LISTEN TO THE AUDIO AND MA

TCH THECOR R E C T RESPONSE

Did you get any go od photos on yourtrip?

My dog-grooming videos have gone viral

!

Wecouldil v e s tream the launch pa r t . y I saw! I think you’ve won the interne t .

Oh no! That boy I met justdDM’

me.

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

interne t po d c a s t troll profile comm e n t s content

1 4

Or how about a mont hly ? There are loads of

2 5

T h a ts’ just a , Im
’ blocking them. T h e yre’ all up on my

3 6

I saw! I think you’ve won the . More video

 The ending wa s a b it of a let d o w n . .dtnuoin,gouqIfdc-aireh uytla

AT THE BOOKSHOP

C a n I h e lp at all?

Can you re c o m m e n d

a g o o d h o l i d a y r e a d?

seY , this o ne is a rea l p a g e -t u r n. e r No, thank s . I m

’ ju s t b r o w s i n g .

M A G A ZINES AND NEWSP

APER S

Want a flick t h r o u g h
Have you se e n

Fashion Mon t h l y ?
t o d a y s’ h e a dlines?

s e Ysinefveou
,piaslyie’fhite.dhwti No, what s’ b e e n g oing on?

238
 E

No, thank s. mI ’ just brow sing.

Can you
S o r , rnoty yet – I’ll do it now!

seY , this one

recommend a

is a real

good holiday

Did you renew our sub scription to

p a g e - t urner
.

read?

WorldW
eekly

I t s’ the be s t I a g r e e.

book I’ve read I couldn’t put

in age s . it down!

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Did you renew our

Can you recommend

I t s’ the be st book

aeY h, it had me on

I found it quite

Want a flick through

 C G

7 1

D
H

3 5

1 Sorry? Could you say that again, please?

2 Sorry? Could you repeat that more

1 How do you ? solwly, please?

do

2 evening. 3 Sorry? Could you explain that one more

Good

3 s good
I t ’ to you. time, please?
meet

4 Good . 4 Sorry? Could you talk me through that

afternoon

5 Heya,Jy hs oit w ’ ? again, please?

going

6 , everyone! 5 Excuse me? Could you say that

Hey

7 H orewyo’ u ? again, please?

doing

8 Long no see! 6 Excuse me? Could you repeat that more

time

solwly, please?

7 Excuse me? Could you explain that one

more time, please?

8 Excuse me? Could you talk me through

that again, please?

9 Pardon? Could you say that again, please?

1 This is my friend, Kit. 0 Pardon? Could you repeat that more

2 d ’ I like to introduce my friend, Kit. solwly, please?

3 d ’ I like you to meet my friend, Kit. q Pardon? Could you explain that one

4 This is my partner
, Kit. more time, please?

5 d ’ I like to introduce my partner

, Kit. w Pardon? Could you talk me through that

6 d ’ I like you to meet my partner

, Kit. again, please?

7 This is my colleague, Kit.

8 d ’ I like to introduce my colleague, Kit.

9 d ’ I like you to meet my colleague, Kit.

1 Of course.m I’Samantha, but you

can me Sam. 1 e Y m’I s, really it at the moment!

call into

2 s aI pleasure
t ’ to you, Mr Ali. 2 I absolutely them!
meet love

3 Idon’t think so
. to meet you! 3 I’ve loved it.
Great always

4 m’I? Joe. 4 m’ I a big

How s it going
’ fan !

5 eah,s itY ’ good!

pretty

6 s soI my
t’ !
thing

7 This soup is is,n’t it?

great

8 What do you ?
think

240
2 Is anyone going to the beach tomorrow?

3 Is anyone going to the castle tomorrow?

4 How about coming tosJuan

’ party 1 T h a nyoku for your time.

tomorrow? 2 It was a pleasure meeting you.

5 How about coming to the beach 3 Good talking with you.

tomorrow? 4 Speak to you soon.

6 How about coming to the castle 5 Bye! Have a safe trip!

tomorrow? 6 Great to catch up!

7 AreyouupsforpJuan’
a r t y tomorrow?

8 Areyouupfor the beach tomorrow?

9 Areyouupfor the castle tomorrow? 1 It was a pleasure meeting you.

2 It was lovely meeting you.

3 It was good meeting you.

4 It was a pleasure to see you.

5 It was lovely to see you.

6 It was good to see you.

7 It was a pleasure talk ing with you.

A
E

2 6 8 It was lovely talking with you.

B F

8 5 9 It was good talk ing with you.

C G

1 3

D
H

7 4

1 Don’t it.
mention

2 haT nk you so !
much

3 My ! 1 No worries, shall we do Sunday instead?

pleasure

4 Ican’t thank you 2 s make

Let’ it quarter past, just to be sure.
enough !

5 Thank you, I er ally it. 3 Friday works forme…

appreciate

4 s atI t10.’

1 Whichday you for lunch this week?

suits

2 Friday forme...
works

3 Shall I order the taxi for half three

A
E

4 Hey,areyoufree for a drink

7 5 onuTesday

B F

2 8 5 Sorry,wecan’tcome over Saturday

.
next

C G

1 3 6 Keep it !
free

D
H

6 4 7 v ’ eW e set the date for May the 31st

next year!
 this Saturday? 5 sThat’ er ally .Iwill!
dnik

2 f foc a rconayfaFdugiontyxr?eniDogey 6 m’ I very .

lufetarg

3 Doyoufancyecofagonfregsiomemit e? 7 I know this hasn

’tbeen .
ysae

4 Do you fancy going out this Saturday? 8 haT nkyou,Ireally it.

etaicerppa

5 Do you fancy going out nex Friday?

t

6 Do you fancy going out sometime?

7 I was wonderingdiflike
you’to go for

a coffee this Saturday?

8 I was wonderingdiflike
you’to go for

a coffee nextriday?
F

9 I was wonderingdiflike
you’to go for 1 A

a coffee sometime? 2 B

0 I was wonderingdiflike
you’to go out 3 B

this Saturday? 4 A

q I was wonderingdiflike
you’to go out 5 B

nextFriday? 6 A

w I was wonderingdiflike
you’to go out

sometime?

1 I was hoping d askyou’me.

2 o Y u took your time!

A D

3 haT t would be 3 6
really nice.

B E

4 I just like you 1 2

as a friend.

C F

4 5

A
F

7 6

B G

1 2 1 Can I check if you to this address?

revi led

C H

2 owT burgers to ,please.

3 10 og

D
I

4 5 3 I’ll it up on my way home.

kcip

J
E

8 9 4 Okay
, I’ll it on the app.
redro

5 v ’ eW e got no food. get a pizza in!

s Let’

6 Our fried chicken order still hasn

’t

1
It was nice to hang with you. devirra .

2 What kind of things are you ? 7 Let me what’

s happening.
into kcehc

3 d reallyI’ like to see you . 8 Do you fries with that?

again tnwa

4 d better
I’ o.f Early start tomorrow!
head

5 How long have you been ?

single

6 m’ I just acab.
booking

242
7 Iv’e you a birthday cake! 7 Is this the screening?
dekab letduibst

8 Okay
, I’ll the timer! 8 Is the film okay for under 10?
tes sdik

A
E

4 8

B F

5 6

C G

1 3

D
H

2 7

1 A

2
B

1 I think I’ll start 3 A

mooheb
tam
w.krbhiaus

2 d love I’ 4 A
h!tgyntrevifeoab

3 m’ I allergic 5 B
.hsi f l leohst

4 dsoImShlae 6 B
cgbiaerladot

gowith?ti

5 Thanks for . gnivresvaouh

6 Something 1 I’ve booked seats

sl!dm
olegs .sl latneshit

2 Is there ?lavretnnia

3 Can I see ek?cersa,uieostylp

1 hiT s is so delicious. 4
Where is orkaoehlm
oct?

2 hiT s is really delicious.

3 hiT s is absolutely delicious.

4 hiT s is so amazing! 1 Followme,you

er’ in the front .row

5 hiT s is really amazing! 2 Followme,r you

’ e in the stalls.

6 hiT s is absolutely amazing! 3 Followme,you

er’ in Box 5.

7 hiT s is so fantastic! 4 I’ve booked seats in the front .row

8 hiT s is really fantastic! 5 I’ve booked seats in the stalls.

9 hiT s is absolutely fantastic! 6 I’ve booked seats in Box 5.

0 hiT s is so yummy
.

q hiT s is really yummy

.

w hiT s is absolutely yummy

.

A
E

4 1

B F

2 7

C G

5 3

D
H

6 8
1 B

A D

2 A 3 6

B E

3 B 5 2

C F

4 A 1 4

5 B

1 B

1 m’ I giving a go! 2 A
yrettop

2 I’ve taken up recentl

. y 3 B
gnittink

3 I only started learning ayearago. 4 B

etarak

4 I usually play at the weekend. 5 B

sinet

5 I’ve just started learning the . 6 A

onaip

6 I’ve been playing the for six years.

ratiug

A D

3 5

B E

1 I’ve been doing karate for twoyears. 6 4

C F

2 I’ve been playing the guitar for two years. 1 2

3 I’ve been learning the pianoof r two years.

4 I’ve been playing tennis for twoyears.

5 I’ve been doing karate since I was 12. 1 Excuseme,s the

where’ nezdooorf

6 I’ve been playing the guitar since I was 12. 2 Would you like to use the tuokcehc-f les

7 vbe’IeenlarnightepainnowsiceIa1s2. 3 Where can I find the ?

dotfep

8 I’ve been playing tennis since I was 12. 4 Do you stock here?
stcudyobrapb

5 Ican’t find the and

tiurf selbategev

1 A

A D

2 A 2 3

B E

3
A 1 6

C F

4 B 4 5

5 A

244
 D
I

5 Have you got this jumper in a larger 9 3

size, please? 4

6 Haveyougot this jacket in a larger

size, please?

7 Haveyougot this suit in a larger size, 1 I feel like a change, butIdon’t know what

please? to go for .

8 Haveyougot this shirt in a larger size, 2 Just , I think.

myusual

please? 3 I’ll have some gel on it, please.

styling

9 Have you got this jumper in the next size 4 What colour would be for me?
best

down, please? 5 Could you cut the fringe a bit more

0 Haveyougot this jacket in the next size 6 hsoryanlkhitlaerIdswoulerelyt tuioys

down, please? 7 Leaveitlonger , please.

on top

q Haveyougot this suit in the next size

down, please?

w Haveyougot this shirt in the next size 1 What style would be best for me?

down, please? 2 What colour would be best for me?

3 What highlights would be best for me?

4 What style would suit me?

5 What colour would suit me?

6 What highlights would suit me?

7 What style should I go for?

8 What colour should I go for?

1 The are too tight. 9 What highlights should I go for?

stob

2 Where can I return these ?

seohs

3 This is too small.

sserd

4 I have to er turn this, but I lost my .

tpiecer

5 The don’t fit properly

.
sresuort

6 I need to return this .

gab

A D

3 5

B E

1 6

C F

2 4

1 1 How many would you

Can you do Thursday at 3pm? kile ?

2 Is Saturday afternoon 2 Can you it on the scales, please?

anygood? pop

3 I just need 3 How much does it to send this

a quick trim. cost

4 e r ’ dekobWyl luf to Japan?

m .’dia,Irfa yadsruhnTo

5 Can you come in 4 I’vecometo aparcel.

?ynadM
ono collect
 4 d be I’ !
rohtaptfu

1 How are you finding tsr?rikuoewfye

2 m’ I feeling .kctim
ohabse

3 I think I’ll .evstsiam

igi

A D

4
4 3 Sounds like !nuf

B E

1 2

C F

6 5

1 What are your entry ?

er iuqesrtm
ne

2 Sure,
s a two-
it’ , year programme.
meit-l luf

A
E

3 I’ve just signed up for therench

F . 2 6
ssalc

B F

4 The is amazing! 4 1
rehcaet

C G

5 The also has lots of information. 3 7

etisbwe

6 What do I need? 5
snoitaci f i lauq

7 Is there a chance to study ?

daorba

8 Students work once a week in a .

nolas

1 Okay, let me take some about you.

sl iated

2 This looks interesting…

boj

A D

2 4 3 m’ I looking for a sales job.

meit-trap

B E

5 6 4 What can you work?

sruoh

C F

1 3 5 Have you used this job search etisbwe

6 e Y s, could you email us your ?

VC

7 What have you got?

sl l iks

1 Do you know where the art school is? 8 Is the job in the still vacant?
wodnwi

2 Do you know where the humanities

department is?

3 Doyouknowwhehtrephse?yilcsutr

4 Do you know where the café is?

5 Can you tell me where the art school is?

6 Can you tell me where the humanities

1
department is? A

7 Can you tell me where the physics 2 B

3 B
lecture is?

8 Can you tell me where the café is?

9 Any idea where the art school is?

246
 A
E

5 7

B F

4 2

C G

1 6

D
H

8 3

A
E

3 8

B F

1 6 1 o Y u,too.s stay
Let’ .
hcunoti

C G

4 5 2 ’ nhdctiadcyrroSt,I . thgisr ’ tahT rm

uoeany

D
H

2 7 3 Metoo.s Let’ in the office.

wol ltopuif

1 Nows turn
let’ to t…cetjbufeosh

2 heT focus of noseit…arsytpm

nie

3 Lastly, neknhiyiosayftldsbig… ’I

4 Does anyone have gno?hidtayn

A
E

5 dNow
like I’to 6 3
kla…batou

B F

6 irstly
F, 5 7
nekinyioaegiybtldsg… ’I

C G

4 2

1 d o T d ,like
ya Ito’ talk about…

2 dFilike
r,sytl Ito’ talk about…

3 dNow
like I’to talk about… 1 Sorry for interrupting, eysraera.nlocp

4 d Last
likely, Ito’ talk about… 2 Shall we put in ?gnirhenom
ate

5 dFinlike
,ally Ito’ talk about… 3 My connection sp.ngoeuptierdk

6 d o T , yma’ I going to talk about… 4 uWo ld you like to ?tsrkaeipfs

7 Firstly
m, ’ I going to talk about… 5 Can you enlarge it erucon?syoe

8 Nowm’I going to talk about… 6 Right, I’ll run through .stnehioeypkt

9 Lastm’lyI, going to talk about…

0 Finalml,y’ I going to talk about…

1 d ’ eW need to .nehctnwtieukanp

2 I want a propert y .noitaeostholestc

1 Could I just jump in? 3 I quite like

yl l.aetorgaIt oyaehutlt .

2 …
da tsuj nac I f I 4 I think
wl.osoc
tlserpasbwIi lromlsauft . it’

3 So sthat’
the situation. rauoeysh Let’

h.souhgt
 D
H

7 5 8 Are you able to give us a quoteof r

painting our kitchen walls?

1 Areyoufree for drinks later?

2 Areyoufree for lunch later?

3 Areyoufreeforcoffee later?

4 Areyoufree for drinks tomorrow?

5 Areyoufree for lunch tomorrow?

A D

6 Areyoufree forcoffee tomorrow? 1 5

B E

7 Areyoufree for drinks on Sunday? 4 3

C F

8 Areyoufree for lunch on Sunday? 2 6

9 Areyoufree forcoffee on Sunday?

1 Is she good ?nerdl ihcwti

2 I think
s gothe
’ ekor.gabenl

3 s lostShe’weight dofendrofehga .

4 d Hi,
like I’to .tadcopt

5 Wehave to get him microchipped

1 A noitanicsckdonaivhb s!

2 B

3 B

4 A

1 m
eyoptntruitseWisoh htesdwi?heasr

A
E

2 I’ve cleaned the worktops 4 8

.nevhonaedt

B F

3 hcentehkiTob!j taeGr 5 2
e.ghatnwiasr

C G

4 Phew!That was 7 3
gnarieporplrcsap !

D
H

1 6

1 heT power has .

fenofg

2 heT power is !
kcnaob

3 heT tap has been gnipird fordays.

A
F

7 9 4 When was the boiler last decivres

B G

6 4

C H

1 5

D
I

3 8

248
 E

2 4 A

1 Excuseme, how do I get to Leeds? 1 Where do we meet our ?

ixat

2 Excuseme, how many stops is it to Leeds? 2 Ican’t see our anywhere!

sesactius

3 Exm
cuesheo,wmeuraetscondLrhis? 3 s Belt
I t ’3. I’ll grab a .
yel lort

4 Exm
cueshoe,wmnoLsitgaeuslechids? 4 s eY , I need to change some soruE

5 Excuseme, how do I get to Cardiff? 5 m’ I here to pick up a hire .

rac

6 Excuseme, how many stops is it

toCardiff?

7 Excuseme, how much is a return

toCardiff?

8 Excuseme, how much is a single

toCardiff?

1 Forgetting around town, mainly

.

2 uoY just need to download the app!

3 heT re are parking bays all over town!

4 heT brakes are loose.

A D

1 1
What meit is boarding? 6

B E

2 Can I change to a window ? 5 4

taes

C F

3 sWthe
hat gate
’ ? 3 2
rm
uenb

4 How long is the ?

yaled

5 Any chance of an ?
edargpu

6 What time does the close? 1 What type of do you want?

etag ek i b

7 Place your bag in the , please! 2 The needs charging.

ya r t yrettab

8 Where is the desk? 3 The front is flat.

-kcehnci eryt

4 uWo ld you like a tedseirt ?

5 I need a bike to get to and from krwo

A D

6 3 6 heT re are parking allovertown!

syab

B E

1 4 7 u o Y just need to download the pa

C F

5 2 8 The are loose.

sekarb

A D

3 1

B E

4 6

C F

5 2
 3 Could you call me a , please?
ixat

4
The deb was a little bit hard.

5 Can I leave my here?

egagul

1 A 1 Can I see your , please?

tropssap

2 2 What time is
A -kcehctuo ?

3 A 3 d ’ e W like a room with , please.

nwsidebt

4 B 4 The was a bit noisy

.
moor

5 A 5 Dinner was .
suoici led

6 B 6 Do you have a room available?

elbuod

7 The serves dinner until 10pm.

aruat sertn

8 uoY r room is on the second .

rol f

A D

4 2

B E

1 5

C F

6 3

1 d like I’ . lpu-lm
eakcwa7

2 T horeom 1 B
ostohti .

3 T hshower
e 2
n.gikaesli B

4 The
Wii-Fpassword 3 A
sgnowir .

5 d ’ I like a hairdryer 4 A
thm
og.uyrorm
tb

1 Could I have a hairdryersentup, please? 1 Shall we get off ?potxesnheta

2 Could I have some fresh towelssentup, 2

Quick! k arute!cTieap

please? 3 Is there riahceccleawhss?

3 Could I have a club sandwich sent 4

What are ?gnmseinrueopty

5
up, please? How much is ecnafee?
rhetn

4 Could I have two extra pillows sent

up, please?

5 Could I have a hairdryer brought to

my room, please?

6 Could I have some fresh towels brought

to my room, please?

250
 A D

5 No,you need to the church… 6 3

tsoapg

B E

6 … then the road… 2 4

ssorc

C F

7 s just
It’ the hospital. 1 5
toxetn

1 Excuse me, do you know the way to 1 Ihaveareally sore throat.

the church? 2 I have a really bad headache.

2 Excuseme, can you tell me how to get 3 Ihaveareally itchy rash.

to the church? 4 Ihaveareally sore. ear

3 Excuse me, do you know the way to 5 Ihaveareally itchy eye.

the museum?

4 Excuseme, can you tell me how to get

to the museum? 1 e Y m’I s, taking antibiotics.

5 Excuse me, do you know the way to 2 How often should I take it?

the station? 3 Forabout a week.

6 Excuseme, can you tell me how to get 4 e Y s, I also have a runny nose.

to the station? 5 Hmm… It looks like an allergy

.

7 Excuse me, do you know the way to

the castle?

A
F

8 Excuseme, can you tell me how to get 8 9

B G

to the castle? 5 6

C H

1 2

D
I

7 4

1 Ihaveareally sore .
eye

A
F

2 8 2 I also have a runny .

eson

B G

3 really hurts.
5 3 My dnah

C H

1 7 4 I have an itchy rash on my .

toof

D
I

6 4 5 My is killing me.
rae

9
3 I’ll grab 6 How long will I be for?
some tissues. rednu

4 7
My husband has severechest pains. Now count sdrwakcab from 5…

5 s having
He’ 8 heT rewereno .
a fit. snoitacim
olpc

1 B

2
A

3 A

4 B

A D

1 2

B E

6 3

C F

1 It looks like she may need . 4 5

sehctits

2 Hold this cold pack over the .

m
ubp

3 My husband has severe chest .

sniap

A
F

4 shaTa tnasty
’ . 6 10
ezarg

B G

2 9

C H

1 4

D
I

7 3

J
E

8 5

4 1 I brush my teeth . ecwiyadt

3 2 I need to see sneiigtehyht .

5 3 I think my crown .esom

osalche

2 4 Can I have ?denhetemwithy

1 5 sMyfirst
son’teeth .hgunehromritca

1
I need to see someone ltnegyru .

2 We havea emergency.
lacim
de

3 How soon will I be seen by a ?

rotcod

4 I’ve got a with the nurse at 4.30.

-kcehcpu

5 Do I need to have an ? 1 I’vebeenfeeling a bit low this week.

noi tarepo

6 m’ I going to need to 2 I’vebeenfeeling very low this week.

enm
iaxe you.

3 I’vebeenfeeling really low this wee k .

4 I’vebeenfeeling a bit anxious this week.

5 I’vebeenfeeling very anxious this week.

6 I’vebeenfeeling really anxious this week.

7 vben’idegIbaltenfipersedhtwsieek.

25
 C F

6 3 5 … or you could connect efmofrtnieadfr

?ecived

1 from
Choose
“freeW-Fithe
” ,
um
ne

then fill in the form.

2 , then
s “ Goetti
taptongs” . ”
ytiruces

3 uoY can join my if you like.

topstoh

4 e Y ah, that URL seems dodgy

s, let rty’

another . 1 A
etis

2 A

3 B

A D

6 3 4 B

E
B

1 2 5 A

C F

4 5 6 B

1 m’ I a doctor
s appointment.
’ 1 Check your . Maybe
s stillit’there.
gnikob hsar t

2 I need to my emails… 2 Okay,s have

l e t ’ a look at your
kcehc sret l i f

3 I’ve got a this afternoon. 3 eah, I’Yll you her message.

ranibwe drawrof

4 m’ I a new series. 4 It looks suspicious – I wouldn

’t
gnmiaerts

5 … and sign up for that training it.

online download

course.

6 m’ I more cat food.

gni redro

7 m’ I through my socials.
gni l lorcs

8 m’ I just the grocery delivery

.
gnikcart

A
F

1 m’ I downloading 7 8
our tickets of…r today

B G

2 … I’ll share yours with you on our 1 6

C H

group chat. 5 2

D
I

3 m’ I setting up an online account 3 4

for our

energy bills. 9

4 m’ I just uploading my essay

… t h e n I’ve

got a webinar this afternoon.

1 m’ I just onitnow.
gnikci lc

2 , will have to see how I feel

TBH
DKI

3 I can, darling! Can you me?

see

4 I know
, right? LOL
 49.2 66

application forms coaches

49 20.1 21

applying for a job coffee shops ,

41.1 82 45.2 47 91.9

appointments , college , ,

12 88 95

arrangements communications –

68.12 24.10

arrivals complaints

38.1 83.5 see also

asking for help , problems

78.1 29

directions concerts

4.3 55.3 92.1

someone to repeat connection problems ,

72.5 75 3

attractions , conversation fillers

1 13

conversation skills –

20.2 20.3 20.4 25

cooking , , ,

B 42.3

courier services

43 92.3 47.1 47.2

banking , courses (further education) ,

25.10 43.7

barbecues currencies

41.3 89.2

barber s ’ customer services

35.1 49.1

bargains CVs

23 69

bars cycling

77

beaches

41

beauty services

68.5 D
boarding (airports)

11.1 12.3

booking dates ,

82 18

appointments dating

71.1 12.2

car services days

73 61.1

holidays decorating your home

24.1 67.9 79.2

restaurant tables delays, avel

tr ,

70.2 22.2

taxis deliveries, food

96 82.3 86

books dental care ,

28.1 68.1

box offices departures

74.13 80.4 83.5 86.3

breakfasts, hotel diagnoses , ,

66 75.3 25.12

buses , dietary requirements

95.3 92

businesses digital problems

57.5 78

buying a house directions

buying goods disagreeing

69.1 5.2

bikes dislikes

39 61.1

clothes and shoes DIY improvements

23.1 38

drinks DIY stores

35.3 82.1 83

food doctor s surgeries

’ ,

37.1 81.7

plants dosages

27.1 32.1 67.1 20.1 21 23

tickets , , drinking , ,

38.3

tools

254
 28.4 7.1 10.3

intervals plans ,

50 37.1 37.2

interviews, job plants ,

2 35

introductions p“el ase”

59.1 42.1

meeting the neighbours post offices

51.1 51.3 63.1

starting a new job , power problems

46.3 5

starting school preferences

81.8

prescriptions

53

presentations

24.10

, K
J
problems

45 48 55 91.9 43.8

jobs , – , banking

20.3 69.4

kitchen equipment bike

71.2 71.3

cars ,

55.3 92 93.3

digital , ,

79

L
holidays

23.3 63

last orders home emergencies

10 74.7 74.8

“laters!” hotels ,

44 90.3 90.4

library phone calls ,

14.4 16 40.1

life events , returning goods

5.1 67.9 79.2

likes travel ,

79.1 52.2

lost belongings workplace

see

professionals services

65 68

public transport –

23

M
pubs

35

market

20 21 25

meals , –

88 95

R
media ,

see 88.5 96

meeting people introductions reading ,

54 55 42

meetings , receiving goods

87 25.1

mental health support recipes

89.3 93 94 40.3

messages , , refunds

67 7.4 18.3

metros rejection ,

16.2 14.3 18

milestones relationships ,

34.3 43 57.9 57.11 57.12

money , renting property , ,

27.4 63.2 71.2

movies repairs ,

58 4.3

moving house repeat, asking someone to

26.5 29 24

musical entertainment , restaurants

40

returning goods

52.1

routines

59

neighbours

54.8

S
networking

18.4 91.2 92.3

no”“ safety online ,

5 45.2 46 91.9

“noway!” schools , ,

10

s“ee ya!”

36.7

self-checkouts
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