Large U.S.
Financial
Institution Gains Deep
Observability in the Cloud
With Gigamon you can dig down deeper. The product helps us
to see things that we normally wouldn’t see.”
JOHN
Network Engineer, Large U.S. Financial Institution
CHALLENGES SOLUTION CUSTOMER BENEFITS
+ Gain 100 percent visibility into + GigaVUE Cloud Suite + Enable deep observability into
private cloud environment for + GigaVUE V Series private cloud environments
monitoring voice infrastructure + Virtual G-vTAPs + Easily fix security
+ Reduce cost of on-premises servers vulnerabilities
+ Boost resiliency + Save time and money
+ Increase agility
CUSTOMER SUCCESS | LARGE U.S. FINANCIAL INSTITUTION
ABOUT THE CUSTOMER We could see packets leaving our core network
and then coming back in, but we didn’t know what
In business for nearly a century, this large American happened in between.”
financial institution has a strong brand presence
and offers a wide array of products for multiple
markets, including financial services, such as online RESOLUTION
banking, personal loans, and online car shopping
services. The organization has about 55,000 people “The GigaVUE® V Series allows us to see East-
across the U.S. West traffic — not just traffic coming in and out
of the organization. Now we see traffic within the
John, one of the organization’s network engineers, organization,” John observed. With virtual and cloud
who has served in a technical capacity for more servers, he said, this team did not have that level of
than 20 years, works within an IT network team of deep insight into server-to-server traffic, but with
about 40 people. He is the subject matter expert the virtual TAP, they have gained deep observability
for network analysis and network monitoring within for troubleshooting server to server traffic.
his group, a role that he has held for the last five
years. His focus is on network analysis tools, such as “You can see more than what you can by just
Gigamon, which he has been using for 15 years. looking at the edges. With Gigamon you can dig
down deeper,” he pointed out. “The product helps
us to see things that we normally wouldn’t see.”
BUSINESS CHALLENGE
John implemented the latest Gigamon solutions
The organization is in the process of moving to the and views them as tools to help his organization
cloud for a number of reasons. Scalability is at the continue with a safer migration to the cloud. While
top of that list. It also is looking to reduce the cost of upgrading the VMware vSphere private cloud
having physical servers onsite, as well as minimizing environment from 6.7 to 7.0, he replaced GigaVUE
the time normally spent on building out servers. Virtual Machine (VM) with the GigaVUE V Series. He
now has the visibility to see what’s slowing things
Another key motivation for moving to the cloud is to down when issues arise. It also helps the team
improve resiliency. With workloads and data in the move toward an agile workflow.
cloud, the organization will no longer need to worry
about a data center going down and affecting
business continuity and operations. BENEFIT
The organization is currently using a number of John says his overall experience with Gigamon has
public and private cloud environments — VMware, been great. “Gigamon listens to what our needs
Amazon Web Services (AWS), Microsoft Azure, are, and they act on our input. They listen to what
and OpenStack — but it lacked visibility into these we want and then usually those changes are made.
platforms as they have their own native tools and We’re able to see our new features and suggestions
visibility. This made troubleshooting difficult. When worked on.”
users experienced slow response times accessing
their applications, pinpointing problems was a big He has especially appreciated the personal attention
challenge for the network team. from the Gigamon team. “There’s a lot of back
and forth between our account manager and our
John also noted the need for better data protection, security team to ensure the best possible security.”
and the ability to see server-to-server traffic and
traffic between ephemeral compute. “We had John also commented on the responsiveness of
visibility problems because we didn’t have an easy the sales team. “The sales team is responsive to any
way of getting continuous network traces of virtual problems that we have. They have always helped us
servers,” he explained. “When either our customers with any upgrades we need. They’re always there to
or our various application teams had slow response help us. Support has been great.”
issues, we had a hard time finding the root cause.
CUSTOMER SUCCESS | LARGE U.S. FINANCIAL INSTITUTION 02
ABOUT GIGAMON
Gigamon offers a deep observability pipeline that
harnesses actionable network-level intelligence
to amplify the power of observability tools. This
powerful combination enables IT organizations
to assure security and compliance governance,
speed root-cause analysis of performance
bottlenecks, and lower operational overhead
associated with managing hybrid and multi-cloud
IT infrastructures. The result: modern enterprises
realize the full transformational promise of the
cloud. Gigamon serves more than 4,000 customers
worldwide, including over 80 percent of Fortune 100
enterprises, nine of the 10 largest mobile network
providers, and hundreds of governments and
educational organizations worldwide. To learn more,
please visit gigamon.com.
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CUSTOMER SUCCESS | LARGE U.S. FINANCIAL INSTITUTION 01.23_01
