Activities
Complete the following activities individually or in a group (as applicable to the specific activity
and the assessment environment).
Activity 1A
Estimated Time 40 Minutes
Objective To provide you with an opportunity to research models of critical and creative
thinking.
This activity will not require observation.
1. Give an example of a critical thinking model and explain the concept
within 50 words.
2. Give an example of a creative thinking model and explain the concept
within 50 words.
3. List the three stages of The Osborn Parnes’ creative problem-solving
process.
Activity 1B
Estimated Time 45 Minutes
Objective To provide you with an opportunity to develop questions to identify
individual and team knowledge gaps.
This activity will not require observation.
1. Define the term ‘knowledge gap’ in approximately 50 words.
Refer to Case Study A – Skills gap analysis
2. Using the template from Case Study A, compile four questions relating to
your role, or one that you are familiar with, to help undertake a
knowledge gap analysis.
Activity 1C
Estimated Time 50 Minutes
Objective To provide you with an opportunity to identify how to facilitate formal and
informal learning opportunities for addressing identified gaps.
This activity will not require observation.
Analyse both of the following scenarios and suggest a learning opportunity to
improve working practice. You must identify whether you have suggested a
formal or informal learning opportunity and explain how you think this would
be appropriate for the situation. Write approximately 100 words for each.
Scenario A
Critically analyse this issue and suggest a learning opportunity to help Laura
settle into her role.
Laura has recently started a new role as a salesperson in a call centre. Laura
has completed a one-week training course upon starting her employment and
has made a positive start. That said, Laura is struggling when receiving
negative feedback from customers, and her confidence is low.
Scenario B
Critically analyse this issue and suggest a learning opportunity to improve the
situation in Grayson’s office.
Grayson runs an independent financial services company. Grayson employs
five members of staff who are competent within their roles and appear happy
at work. However, Grayson is growing concerned at the lack of respect being
paid to the office. Staff seem to be reluctant to tidy up after themselves as
there are often boxes of office supplies left out, and emergency exits are
blocked by bags and chairs.
Activity 1D
Estimated Time 30 Minutes
Objective To provide you with an opportunity to demonstrate how to articulate key
features of critical and creative thinking concepts to relevant personnel.
This activity will not require observation.
Refer to Case Study B – Job vacancy for a business data analyst
Using the job vacancy advertisement from Case Study B, write a personal
statement from a potential applicant. The statement should be approximately
100-150 words and must demonstrate that the candidate possesses the key
characteristics for the role.
Activity 2A
Estimated Time 45 Minutes
Objective To provide you with an opportunity to identify how to analyse current
organisational systems to identify gaps or barriers to critical thinking.
This activity will not require observation
1. List three possible barriers to critical thinking processes and explain each
barrier in approximately 50 words.
2. Drawing from your own experience, discuss an organisational system that
you are aware of and explain how it is implemented to identifying
barriers to thinking processes.
Activity 2B
Estimated Time 50 Minutes
Objective To provide you with an opportunity to identify how to develop processes that
create a safe environment for critical and creative thinking approaches.
This activity will not require observation.
1. List three elements that can promote a safe environment for thinking
approaches. Explain how these are beneficial to working practice in
approximately 50 words each.
2. In approximately 100 words, explain why team disputes will affect
thinking processes.
Activity 2C
Estimated Time 35 Minutes
Objective To provide you with an opportunity to identify how to facilitate opportunities
for team members to apply critical thinking skills to workplace problems.
This activity will not require observation.
1. Identify two methods of creating opportunities for critical thinking
processes.
Refer to Case Study C – Applying critical thinking practices to work problems
2. Millie is missing the notebook dividers and cannot complete all her
orders. Using a brainstorming method, apply a critical thought process to
this workplace issue. Be sure to discuss the options available and possible
consequences of taking identified actions.
Activity 2D
Estimated Time 25 Minutes
Objective To provide you with an opportunity to demonstrate how to provide feedback
to team members on performance of tasks.
Equipment Access to a peer.
needed
This activity will require observation.
Choose one of the scenarios below and with a peer, role-play how you would
give feedback as the manager speaking to an employee. Be sure to engage in
appropriate two-way communication.
Scenario A
An employee at a web design company has recently undertaken a project for
a high-end bakery, specialising in wedding cakes and pastries. Although the
project went over the schedule by three working days, the customer has been
in touch with management to inform them of how thrilled they were with the
work. The customer then asked permission to share the web design work to
their 150,000 followers on their social media.
Role-play a situation that would be appropriate for feeding back this
information to the employee.
Scenario B
An admin assistant at a corporate company has misfiled some customer
records. The assistant is relatively new to their position, and it is the first
mistake that they have made during their employment. They have not been
thoroughly trained in this activity, and the mistake does not comply with data
protection regulations.
Role-play a situation that would be appropriate for feeding back this
information to the employee.
Activity 3A
Estimated Time 30 Minutes
Objective To provide you with an opportunity to identify how to collect and analyse
feedback from individuals and teams on critical and creative thinking
opportunities.
This activity will not require observation.
1. Identify two strategies for gathering feedback from team members.
2. Identify two common workplace issues and explain in under 100 words
how the stresses of these can affect thinking processes.
Activity 3B
Estimated Time 30 Minutes
Objective To provide you with an opportunity to identify additional support required
for teams and individuals.
This activity will not require observation.
1. In approximately 100 words, explain what a TNA is, and what its purpose
is for identifying additional support needs.
2. Suggest three things that management would be looking for when
identifying support needs.
Activity 3C
Estimated 35 Minutes
Time
Objective To provide you with an opportunity to identify how to develop
recommendations for improvements in future learning arrangements
according to relevant legislation and organisation policies.
This activity will not require observation.
1. List two pieces of legislation that you must be familiar with to undertake
your role and describe each in approximately 50 words.
2. Suggest something that could be undertaken to improve future learning
opportunities relating to relevant legislation.
3. Write a proposal for a future learning arrangement that relates to your
role. The proposal must indicate how this will benefit the workplace.
