Part 3:

32-34: W-Am: Hello. (32) I'm calling about my tickets for tonight's baseball
game. I'm hoping to upgrade my seats so we can sit closer to the field. The reservation
is under my name: Joanna Reynolds.

M-Cn: Let me take a look. Hmm. (33) I'm sorry, Ms. Reynolds, but our system
seems to be down at the moment. I can do the exchange manually, but it'll take a little
longer.

W-Am: No problem. I have time.

M-Cn: Thanks. Oh, and (34) just a reminder that better seats will cost more—
you'll need to pay about 15 dollars more per seat.

32. Why is the woman calling?

A. To request a ticket change = upgrade my seats

33. Why does the man apologize?

D. A computer program is not working = system seems to be down

34. What does the man remind the woman about?

C. An increase in price = cost more

Tóm tắt:

- Who: Khách hàng và người nhân viên bán vé

- Problem: khách hàng muốn đổi vé, hệ thống gặp lỗi

 - Do next: cần đợi lâu và vé sẽ đắt hơn

Từ vựng:

Field (n): sân vận động, cánh đồng

Just a remider: chỉ là một lời nhắc nhở rằng

35-37: W-Am: Thilo, (35) are you going to the company lunch later this
morning at Sullivan Bistro? (36) l’m not sure how to get there.

M-Au: Well, (36) the train stops right near it on Hanover Street, but you'd have
to transfer a few times. You know, (36) I'm getting a ride with Farida, and she has a
van.

W-Am: Oh, that would be convenient! (37) Do you know where her desk is?

M-Au: Yes. (37) She has the cubicle closest to the stairs
35. What event will the speakers be attending later today?

C. a lunch = the company lunch

36. Why does the man say, “she has a van”?

A. To suggest inquiring about a ride = I'm getting a ride with Farida

37. What will the woman most likely do next?

B. Talk to another coworker = Do you know where her desk is?

Tóm tắt:

- Who: đồng nghiệp

 - Problem: không biết đường

- Do next: Đi hỏi farida để đi nhờ xe

38-40: M-Au: Hi, Sarika. (38) We need a new assistant manager here at Jeera
Groceries. You've been one of our best cashiers for two years now. Are you interested
in the position?

W-Br: Wow. I definitely am. (39) My one concern is the working hours. Would
my schedule change significantly?

M-Au: You might have to work overtime once in a while, like when food
deliveries arrive late, but that doesn't happen often. (40) Why don't you think about it
for a few days? Let me know what you decide.

38: Where do the speakers work?

 A. At a grocery store = Jeera Groceries

39. What does the woman say she is concerned about?

B. Her work hours = working hours

40. What does the man suggest that the woman do?

D. Take time to make a decision = think about it for a few days

Tóm tắt:

- Who: đồng nghiệp

- Problem: được đề xuất lên vị trí trợ lý giám đốc, nhưng vẫn cần suy nghĩ về
giờ giấc
 - Do next: cho thêm thời gian suy nghĩ

41-43: M-Cn: Good morning. This is Westerly Travel's customer service. How
may I help you?

W-Br: Yes, (41) l was supposed to take the two P.M. from Denver to Colorado
Springs, but it was canceled. I need to book a different train. (42) I am presenting at a
trade show first thing in the morning, so I'm hoping you can get me on another train
today.

M-Cn: The four P.M. departure gets you in by six thirty, and there are plenty of
seats available.

W-Br: That sounds great.

M-Cn: (43) And to apologize for the inconvenience, I've upgraded you to
business class at no extra charge.

41: Why is the woman calling?

C. Her train was canceled = it was canceled

42: What event is the woman planning to attend?

B. A trade show

43. What does the man give the woman as an apology?

D. A better seat = upgraded you to business class

Tóm tắt

- Who: Khách hàng và nhân viên

 - Problem: Chuyến tàu bị hủy và cần đổi sang 1 chuyến khác

- Do next: Nâng cấp vé và kh phải trả thêm phí

44-46: W-Am: This is Marcy Ardmore at Sladen Motors. (44) Some

automotive parts we ordered from your factory haven't arrived at our dealership yet.

M-Au: I'm sorry to hear that. We sent your order over a week ago, but the
shipping company has been experiencing delays. Unfortunately, (45) the tracking e-
mails they sent us don't contain enough detail to determine when the parts will get to
you.

W-Am: I see. (46) Do you have contact information for the shipping company?
I'd like to see what I can find out.

M-Au: (46) Yes, I can give you their phone number. But I'll also call them.
Hopefully the more inquiries they get, the more seriously they'll take the issue.

44. Where does the woman work?

C. At a car dealership

45. What problem with some e-mails does the man mention?

D. Lack of information = don't contain enough detail

46. What will the woman most likely do next?

B. Make a phone call

Tóm tắt

- Who: 2 nhân viên của 2 công ty

- Problem: đơn hàng chưa đến nơi vì bên vận chuyển gặp sự cố
 - Do next: Gọi cho bên vận chuyển

47-49: M-Au: Amina, (47) how are plans progressing for the September release
of our new model of mobile phone?

W-Br: (47) Good. (48) Right now, the marketing department is looking at
advertising options and thinking about the best way to get maximum exposure in the
media.

M-Au: Great. And what's the update from our manufacturer about when they'll
begin production? Last time we spoke, (49) you mentioned that the factory was at full
capacity with other projects, and I'm worried that'll affect our timeline.

W-Br: I just spoke with them, and they'll free up room for us soon.

47: What is the conversation mainly about?

B. A product launch = release of our new model of mobile phone

48. What does the woman say people at the company are currently working on?

A. Exploring publicity options = looking at advertising options

49. Why is the man concerned?

D. A plan may be delayed = that'll affect our timeline.

Tóm tắt

- Who: đồng nghiệp

- Problem: Hỏi về tiến độ ra mắt sp và lo lắng nhà sản xuất chậm tiến độ

- Do next: Nói chuyện và sắp xếp nơi sản xuất

 50-52: W-Br: Hi, Luca. (50) ls the restaurant almost ready for this afternoon's
awards dinner?

M-Au: (50) Actually, now that the room's been set up, (51)l see that we're short
a few tables and chairs.

W-Br: Oh, (51) l've already taken care of that. I called a rental company, and
they'll be delivering the furniture we need in an hour.

M-Au: Thanks for doing that. (52) Did you also look over the final guest list? I
haven't had time to do that yet.

W-Br: (52) No, I haven't. Why don't we do that together now?

50. What are the speakers preparing for?

C. A special event = awards dinner

51. What does the woman say will be delivered in an hour?

D. Some tables and chairs = the furniture

52. What will the speakers most likely do next?

A. Review a guest list = look over the final guest list

Tóm tắt:

- Who: Khách hàng và nhân viên

- Problem: thiếu 1 số nội thất

- Do next: Gọi thuê nội thất và xem lại danh sách khách mời
 53-55: M-Cn: (53) Marcella, we have a problem with the business conference
we're hosting next week. I just got a call from the conference center, and they said
there's been wafer damage to three of the meeting rooms.

W-Am: Oh no! (54) But the rooms will be repaired in time for our conference,
right?

M-Cn: They said there's a lot of damage.

W-Am: OK. (55) Well, the weather's supposed to be nice, so we could host
some of the seminars outdoors. It's a little unconventional, but there's plenty of Space
surrounding the conference center.

53. What event are the speakers discussing?

C. A business conference

54. What does the man mean when he says, “there’s a lot of damage”?
 C. The woman’s assumption is incorrect.

55. What does the woman recommend?

A. Using an outdoor area = host some of the seminars outdoors

Tóm tắt:

- Who: đồng nghiệp

- Problem: Phòng hội nghị bị hỏng

- Do next: Tổ chức hội nghị ngoài trời

56-58: M-Au: (56) OK, Marion, the new health-care software is all set up on
your computer. It should be pretty straightforward to use. But call technology support
if you run into any issues.
 W-Am: Great. (56) l hear a lot of health-care providers are switching to this
same software.

M-Au: Yes. (57) lt's becoming popular because it retains all of a patient's
medical records from different providers in one central system.

W-Br: Excuse me. Sorry to interrupt.

M-Au: No problem, Francesca. What's up?

W-Br: I overheard what you said, and just to clarify, the program can only
collect and retain records from providers who use the same software, (58) so Marion
may find she still has to call around to obtain all the patient records she needs.

56. What industry do the speakers most likely work in?

A. Medicine = health-care
 57. According to the man, why has a software program become popular?

B. It makes information more accessible = retains all of a patient's medical

records from different providers in one central system.

58. What might Marion still need to do?

A. Contact some service providers = call around

Tóm tắt:

- Who: Đồng nghiệp

- Problem: Phần mềm chăm sóc sức khỏe lưu trữ thông tin bệnh nhân

- Do next: Gọi điện mọi nơi để thu thập hồ sơ bệnh án

 59-61: W-Am: Let’s get this product-innovation meeting started. (59) Sales of
our fruit-and-nut bars have been strong, so we'd like to develop some other types of
snack bars. What do you recommend, Stan?

M-Cn: Well, we know that many people are allergic to nuts, so (60) we should
develop some snack bars without nuts. The only thing is, we'd need a separate set of
equipment to avoid contamination between the two production areas.

W-Am: We don't have room at this facility for that. (61) Pedro, you've been to
our new production facility in Glenview, right? Is there space there for new
equipment?

M-Au: I think there's extra space there. (61) I'll check with the facility manager
to make sure, though.

59. What are the speakers discussing?

C. Developing additional products = develop some other types of snack bars

60. What challenge does Stan mention?

B. Additional equipment will be needed = separate set of equipment

61. What does Pedro say he will do?

A. Contact a facility manager = check with the facility manager

Tóm tắt:

- Who: đồng nghiệp

- Problem: phát hành thêm sp và thiếu nơi để lắp thiết bị.

- Do next: kiểm tra ở cơ mới

62-64:
 M-Au: Welcome to The Boat Center. How may I help you?

W-Am: Hi. (62) Do you have any tickets for the Sea- Ride Special tour today? I
was hoping to catch a last-minute tour.

M-Au: Sorry. (62) We're sold out. It’s a really popular tour this time of year
because the penguins are migrating through the area.

W-Am: Oh, too bad. I'm leaving tomorrow morning, and I was really hoping to
take one of your tours.

M-Au: Well, (63) the Island Exploration tour still has a couple of spots left.
 W-Am: Great. (64) And that'll give me time to get something to eat before it
starts. I see there's a coffee shop just down the street.

62. According to the man, why is today's Sea-Ride Special tour popular?

A. It offers a chance to see migrating birds = the penguins are migrating

63. Look at the graphic. What time will the woman depart on a tour?

D. At 12 = the Island Exploration tour

64. What will the woman most likely do next?

B. Visit a café = a coffee shop

Tóm tắt:
 - Who: Khách hàng và nhân viên

- Problem: Không còn vé

- Do next: đi chuyến đi khác

65-67:

M-Cn: Hi. I'm here for the health and wellness conference. I parked in the event
center parking area. I was wondering, (65) is parking free for conference attendees?
 W-Br: (65) I'm sorry. We don't provide any reimbursements for parking.
But (66) if you're willing to move your car, there's a cheaper parking area at Seventh
Avenue and Vine Street. It's about a block away.

M-Cn: Oh, unfortunately, (67) l don't have time. I'm scheduled to attend the
strength-training seminar that starts in fifteen minutes. But tomorrow I'll get here
earlier and park at the other lot. Seventh and Vine, you said. Right?

W-Br: That's correct

65. Why does the woman apologize?

D. Parking is not free= don't provide any reimbursements for parking

66. Look at the graphic. Which location does the woman recommend?
 C. Area 3 = at Seventh Avenue and Vine Street.

67. Why is the man in a hurry?

A. A workshop is starting soon = the strength-training seminar that starts in

fifteen minutes

Tóm tắt:

- Who: Người tham dự hội thảo và Nhân viên

- Problem: Hỏi về phí gửi xe

- Do next: Chỉ cho 1 chỗ để xe khác rẻ hơn

68-70:
 M-Cn: Molina's Office Store. How can I help?

W-Am: Hi. (68) l've been trying to order a product on your Web site, but
everytime I get to the checkout screen, everything freezes, and I can't place the order.

M-Cn: What are you trying to buy?

W-Am: (69) The Enzo 5000 scanner.

M-Cn: Hmm. That product's currently out of stock. Can I recommend the
Rhenium 60 instead? It's a popular model.
 W-Am: I really need the Enzo 5000—I'm an artist and I make my own prints,
so I need a model that produces top-quality images.

M-Cn: I see. Well, (70) we're expecting a shipment tomorrow. If it includes the
model you're looking for, I can reserve it for you.

68. Why does the woman call?

B. She is unable to place an order online. = order a product on your Web site, I
can't place the order.

69. Look at the graphic. What is the price of the item the woman wants to buy?

D. $179.99 = The Enzo 5000 scanner.

70. What will the man most likely do tomorrow?

D. Check an incoming shipment

Tóm tắt:

- Who: Khách hàng và nhân viên

- Problem: Gặp vấn đề khi mua hàng, và máy ảnh đang hết

- Do next: Kiểm tra lô hàng mới và đặt trc