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Problem Solving Skill FINAL

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hoanghn
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24 views1 page

Problem Solving Skill FINAL

Uploaded by

hoanghn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Topics for Class Discussion

 How many decisions do you make in a day?


Problem-Solving  How do you make a decision?
 What is a good decision?
Disciplined. Detects warning signs,  Describe how you recently made a good decision. What was the process? (Strategies
uncovers causes, assesses alternatives, include Random, Gut Feel, Logical, and Process of Elimination.)
and uses decision-making tools. Problem-Solving Strategies Problem-Solving Methodologies/Tools
Seek opportunities where you can…  Draw a diagram, look for  Define the problem by writing a problem statement
patterns  Understand the current state
1 Identify the true nature of a  Make a list  Find root cause
problem.  Trial and error 5 Whys / Fishbone (Ishikawa Diagram)
 Divide and conquer 6 M’s: Manpower, Method, Machine, Material,
2 Recall previously learned  Work the problem Measurement and Mother Nature
information that is relevant to the backwards  Choose a solution
problem.  Implement solution (one at a time)
“Every problem is an
 “Was the problem resolved?”
opportunity in disguise.”
3 Locate and obtain information
John Adams
If yes: Communicate findings and train others as needed.
If no: Go back to the root cause tools.
relevant to understanding the
problem by using all available What is your risk tolerance in decision making?
reference systems. This will impact your decision!

4 Take corrective action to address a “Proactive vs. Reactive”


problem within appropriate  What does it mean to be proactive vs. reactive?
parameters of your role. Proactive: Doing the upfront work to determine if a process is reliable (This takes time, effort, and
resources.)
5 Evaluate the merits of potential Reactive: Handling problems as they arise (This is the approach a lot of organizations take.)
solutions; recommend the best  Most of the information gathered in a reactive state is lost. The problem will continue to arise.
option. SCENARIO
It’s the end of the month and a “hot” part is being delayed at
6 Observe and evaluate the outcomes Machine 5. The operator calls her supervisor, who calls his
What is Critical
of implementing a solution to assess manager. They call in support from quality, logistics, engineering,
Thinking?
the need for alternative approaches, and supply chain. They all determine the “issue” and what can be done to fix
and identify lessons learned. the problem. The part is corrected and shipped. The next day, all those
involved in getting the part shipped are praised at the morning meeting and
7 Anticipate problems by monitoring kudos were shared via email. A week later, Machine 5 is making bad parts
patterns and trends. again. What do you think will happen? What do you think should happen?

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