Includes: Vocabulary Practice ° Functional Language Practice © Optional Grammar Practice = Greg ® Writing Plan Pages 5 2Contents Vocabulary and Functional Language Grammar Practice: f0 6, have got, Personaé end Object Proneuns, Possessives: Writing Plan Pages Vocabulaty and Funetional Language Grammar Practice: Present Simple, Inperative, Lets Writing Plan Pages. Vocabulary and Functional Language Grammar Practice: Present Continuous, Present Continuous / Present Simple Vocabulary and Funetional Language Grammar Practice: There is / Thar are, (Quantfiess and Determiners, How much / How many, Past: to be, There was / There were Vocabulary and Functional Language Grammar Practice: Past Simple Writing Plan Page Vocabulary and Functional Language Grammar Practice: be going t0, Present Continuous with future meaning, Future: wi Vocabulary and Functional Language Grammar Practice: First Conditional, Zoro Consitional, some / any / no compounds Writing Pian Pages Vocatuulary and Functional Language Grammer Practice: Modals (can, could, must, mustn't, shouta) Waiting Plan Page ‘Vocabulary and Functional Language Grammar Practice: have to / don't have fo, don’t have to / musta, may / might, Review of Modais ‘Writing Plan Page Vocabulary and Functional Language Grammar Practice: Comparative adjectives, Superlative adjectives Whiting Plan Page 4 46 86-87 6 48 88-89 a 80 10 82 2 5a 90 4 56 16 58 91-92 18 60 93 4 22 64 95 “TI. Vocabulary and Functional Language © Grammar Practice: Comparison of adjectives, Adverbs of manner and degree © 12 Vocabulary and Functional Language Grammar Practice: Past Continuous, Pasi Simple / Past Continuous Writing Plan Pages © 13 Vocabulary and Functional Language © Grammar Practice: Present Perfect = Simple Writing Plan Page © 14 Vocabulary and Functional Language | Grammar Practice: Present Perfect Simple / Past Simole, used to writing Plan Page Vocabulary and Functional Language Grammar Practice: Past Perfect Simple Vocabulary and Functional Language Grammer Practice: Relative Pronouns Vocabulary and Functional Language ‘Grammar Practice: Reported Speach Writing Plan Page , Vecebulary and Functional Language Grammar Practice: The Passive Writing Plan Page LW Vocabutary and Functional Language Grammar Practice: Second Conditional, ‘Thire Coneitional Writing Plan Page Vocabulary and Functional Language Grammar Practice: Grammar Review Writing Plan Peges 24 66 99 92 74 34 76 36 78 100 38 a0. 101 40 82 402 42 84 103-105‘Who says it? Circle the correct answer. 1. "We need to find four more workers for the Accounting Department.” a. an Accounts Assistant , the Human Resources Director 2. "There's a mistake in this invoice.’ a Financial Supervisor b,_ the Operations Director 3. "Shall |orcier more pens?” a. 8 Junior Administrative Assistant b. the CEO 4, “Loan offer you an excellent price for this product.” a. the Personnel Manager b. a Sales Representative 5. “This product will sel well in the USA." a, the Marketing Director b. a Senior Administrative Assistant 6. “Please shut down your computers before you leave your office today.” a. a Production Team Leader b. the Head of IT Complete the positions. ts Fesdees Neeser” De eal B Gu. ° 3 4 6, 6 veze 0 Complete the sentences with the words from Exercise 2. 1. Mr Roberts’... always ‘organises meetings for him. 2. The _—. wants to start sealing the new sweaters in France. 8. The. is meeting with his department to discuss ways to help the company make mare money. 4, Allofthe directors make up the We've G0t & NOW ve nsaenneernneenn She's making changes in the structure of the whole company, 6. Mrs Kirkwood called all the together to discuss holidays. ] Vocabulary and Functional Language 4. The words and phrases in bold are in the wrong sentences. Write them next to the correct sentences. 1, How would you be in charge of your supervisor? Is she nice? 2, Our production team is trying to explain how to use a new product, We hope it wil be ready in a month, 8. would like Emma to hire this new project and lead the team. 4, Qurnew administrative assistant will develop ime with the presentation. 5. Mr Jones wants to sell anew Financial SUPENIBOE su 6, Susan, our Junior Administrative Assistant, wil assist the new photocopier, 7. We can describe those bags for at least £30 each. ai 5. Write the correct words under each picture, ear park + warehouse + ground floor toilets + reception « conference room top floor + lift + maintenance6 Match the words in A to their definitions in B. A 8 4. kitchen a. gooutefa building 2, cafeteria b. a place where office supplies are kept 3, lobby . arom to prepare food and drinks. & 4. enter 4d, room at the entrance of a building S 5. ext €. come into a builaing = 7 Write the correct sentence under each picture, Turn right. + Go straight. « Go up the stairs, + Turn left. « Go down the stars. 8B Look at the floor plan and complete the sentences with the words below. opposite + go past + on your teft + between « in front of « behind at the end of the corridor + on your right 1. The Marketing Director’ offoe is the Financial Diractor’s bor Tolete _Fnenct ora Resources Dreier Direster CEO office and the GEO's office. 2. ‘The Financial Directors ofios is ‘ne’ son eee nena ROOM 101 ‘Sees 3, When you get out of the lift, the Sales: Departement Department is. a 4, Rooen 108 and the CEO's office are 5, When you leave Roam 102, you see " - Mr Room 103 etme 08 6 ams the Sales Department anc stairs youl see Human Fascurces your et 7. When you exit the lift, the kitchen is youand the toilets are - the kitchen. Match A to B to form sentences. A B 3, The Human Resouroes Department is =. a. around our offices. 2, Yourjob wit be bb. the Senior Management sit? 8, How do I get c. toassist the Marketing Drecter. 4, Wishow you 4d. something to drink? 5. Would you like < & With Amanda Gilmore 6. Whore does: _. fon the second floor. 7. Pvagot an appointment g. tothe toilets?2 Vocabulary and Functional Language Match A to B to form phrases. A B 1. search a. incoming cals 2, answer - b. dosuments 8. keep 6. the Internet 4, fle ~ d alog Complete the sentences with phrases from Exercise 1. 1. Wee always that we might need ater 2, Fiona must enn Of all of the mail she receives. 8. Can you for hotels in Pome? 4. ANAYS oc = quickly. We don't want fo keep customers wating on the line, Complete the phrases in the mini-dialogues with the missing letters. 1. A Can | speak to Miss Fraser, please? I'm sorry She isn't in her office. Can | t am 2 ‘As Yes, Please teller thal Sarah phoned from the bank, B: No problem, Id the m {8S SOON as she relumis, 2, AL I don't know how to get to your office, B: tls. youat...... with dractions, At Could yous me ane Ingteod? Then | ean reed it on my ‘smartphone. B: Certainly 3. A: ['ve got amesting tomorrow with the sales department. ed tke you to t ana sol can hand it out at the beginning of the meeting Bi OK. We've got several new customers Would you ike me tou... the Macrerimnenn Ion ren with their names and addresses, so you can give i to the sales reps at the meting? Good idea. Thank you. Sore new customers are coming to see jour offieas, | will be ina meeting until 2 o'dlock, Could you please Few nsnt nie MIE Woe noe 2 Viljein you when lean 8: No problem, offer them something to rink. Re 4 The phrases in bold are in the wrong sentences, Write them next to the correct sentences. 1, [tS important to write down what people say al the meating, Wil you show our visitors around? 2. Ms Hall can't speak to clents today, ‘She asked me to order supplies. 3. My Forest asked me to schedule a meeting for him and to sand it ta the CEO. 4, We need to discuss our marketing plan, Let's take minutes for tomorrow alternoon, Megan tries to screen her calls at 10. am, bbut sometimes the posiman comes late. 6. Nick, can you type a letter? They want to see our offices, 7. Please ask Lucy to distribute the Incoming mail. Wo haven't got any folders. 5 Complete the sentences wit phrases below. spreadsheets « keep track of + word processing propare a presentation « data entry 1. Let's look at these and check ou sales over the last year, 2. Anthony is giving a talk st a conference, so the words and Fe NEES 10 en : 3. A Junior Administrative Assistam often needs to ottice supplies and order suppies when necessary, 4. A Senior Administrative Assistant snould know and 6 Complete the sentences bolow. a packet of + a pairof + aroll of «a box of ashost of 1. Tilwite down my address for you, Have you ith the phrases: pr paper? 2. [want to cut out this picture, | need scissors. 8. Thad sticky tape, but I can't findit, Can | usa yours? 4. I'm going to the stockroom to get staples. Do you need anything? 5. [need to make sure everyone al the meeting has got paper to write on. I nsec voting padsro 7 Write the correct words under each picture. filing cabinet » photocopier + waste paper bin coat rack + projector e air-concitioner 8 Tick the sentences that are true. Pay attention to the words in bold. 1. The weight of an tem affects the shipping cost 2, You use @ scanner to type a letter 3. An invoice tells you how good a product is, 4. ‘The delivery date tes you when you wi receive en item. 5. If the quality isn't good, people won't ‘want to buy the product 6, The price per unit is usually higher when you order more unite 7. You use @ shredder to destroy documents. Write the sentences in your language. 4. You're responsible for receiving vistors. 2. You should order new supplies when necessary. 8. Would you please type this fetter? 9 Match A to B, Pay attention to the words in bold. A 1. You charged me £20 for four ros, of clicky tape. 2. This is only the subtotal 93, There's a special offer on this product for one week only. 4, We expect to receive your payment within a weok of dalvary, 8 So hurry up and place your order. It doesn’t include tax, ¢. Please send us the money as sean as the delivery arrives. dl, That's too mucht I's a mistake. oe 10. Circle the correct answer to show you understand the words in bold. 1. Quantity refors to a, how good something is 'b. how much of something we've got 2, Ifyou get adiscount, you a. payless bb. pay more 8. If you run low on something, you + a. haven't got enough of i fo, don't need any more 4. When you run out of something, you. 8, haven't got any at all b._have got enough of it 7. We've run out of staples, 8, Il should arrive by 9.06 tomorrow.3 Vocabulary and Functional Language Match A to B to form phrases. A B 1, dial a. anoutgoing message 2, contact. b, your access code 3, press ©. the phone number 4, itn 4d. to my incoming messages 5. record ©. this button 6. enter {. someone Complete the mini-dialogues with the phrases you formed in Exercise 1. 4. A: Did you | gave you? B: Yes, but there was no answer. My voicemail isn’t working, i inthe IT department and they’l help you. 3. Az Are you going to 2 B: Certainly. | want people to know they've reached the correct number. 4. Az I want to check my phone messages. B: OK. First of all, you have to 5. A: How do transfer a call? B: next to the red light. 6. A: Someone called you while you were at lunch, B: Oh, thanks. I'l to find out ‘who it was, ‘The words in bold are in the wrong sentences. ‘Write them next to the correct sentences. 1, To hear the end of the message, you should location it... 2, He picked up the cord and said "Hello" 3. | tuined up the recelver on my phone because I couldn't hear it ring 4, Don't modify that message, It's very important. am 5. You can listen to your voicemall from any fast forward. 6. want to save the beginning of my outgoing message. I's not very clear. 7. must sit at my desk when | talk on the phone because my phone has got a short volume. 8. 'ldelete that message. | might need it later. 4. Complete the words and phrases in each sentence with the missing letters. 1, couldn't reach Mile all day because her Phone was... t h 2, Please don't put me on a ‘everyone to hear me. 3, Billhas got such a | hi to talk quietly 4. eoulda't hear some of the message. Il r itand Iisten again 5. Lets ‘everything you learned. I's very important that you understand, | don't want voice. Please ask 6. Isit possible to rau. ._- messages that | deleted? 7. Lwant tor my outgoing message to hear how | sound, Write the correct words under each picture. icon + lower case letters + paragraph « italics Underline * upper case letters a a ABCDE AbCdE AbCdE (Wb) abcde 6 Match the sentences in A to the responses in B. Pay attention to the words in bold. A | want people to pay attention to the dates. | want to see your photo. How do | open this program? ‘This invitation is hard to read. I've finished working on the computer. B Double-click on the icon. Then you should log out. You should bold them, i send you an e-mail with an attachment. Maybe you should use a different font.Match the words in A to their definitions in B, 10 Circle the correct answer. A B 1. My... is davidw. +. username a. computer fie which is 8. username. altachment 2. bold sent together wth an e-mail 2. You should read this message. Ml. it 3. password b._ the area in an image behind to you 4, background the main objects a. logout b. forward 5, attachment ~ © Your icentificetion 3. [havent gat much time. Vl... to that, di. asecret code oval stor ©. aprint that stands out a. copy b. ceply 4. Oh, no! ve forgotten my... ageint Complete the sentences with the words below. reply « desktop + copy + forward + past log in 6 a, paragraph be. 8. When you type the name of a book, you should use ... a. italics 1. Balore you start working on the eornputer, YOU RAVE TO nn 2. Ifyou want to use the same sentence ina iflerent plage, you can sentence and then it 3, James wants to read the mail| got from it to him 4, | want to answer this mal, 90 I use the Helen, 901M function. 5. | keep all my important fies on my Tick the sentences that are true. Pay attention to the words in bold. 1. A flow chart is a type of diagram. 2. Aeading comes et the end of a paragraph, 3. You often use bullets when you make a ist 4. You underlina the first word of every paragraph, 5. Arowis horizontal and 2 column vertical 6. You should type with der letters on a dark background 7. When you cut something, it disappears: from the text Match A to B to form sentences. 1 2. 3. 4, 5. 6 A Hove do | check First enter Press 1 | would move this sentence | think you should Is the font is b. password font 11 Complete the sentences with the words the 1. Gen you and send) it to me? 2. Please send the e-mail again, You forgot lo acd the that you didn’t circte in Exercise 10. that greph 3. | like the lower case letters in this 4. Please the aay, 5. The informs isn't very cl 8 bold the instructions, {to tho ond of the paragraph. ny Incoming messages? big enough? your access code, to listen to your massages, ation in this eet. al the enet of AYYINGYOOA10 4 Vocabulary and Functional Language ‘The words and phrases in bold are in the wrong sentences. Write them next to the correct sentences. +. Can Ipay you with a customer complaint? 2, You often need to complete a bank statement when you're looking for work 3. |'m interested In their products, 80 F've sent them a job application, 4, We've received a receipt from somegne who was unhappy wir our service. 5. Acontract gives you information about your account. 6, Make sure they give you a cheque after you pay for the ams. 7. After they agraed on allthe details, their layers prepared a directory 8, Let's check the request for information to See how to use the photocopier. 9, The product manual gives us the detals of al the companies, ‘Complete the sentences with the words below. stamp + sign + collect + sort + weight 1. Please each package with the cate. 2. Aiter you finish waiting a latter, you on 3. Make Sure the ese package is not mare than 5 kg. 4. You. _.. the mail according to the department each letter goes to. 6. You have to. ~. the outgoing mail every day and bring it to the post office, of each Write T (truo) or F {false} next to the sentences. below. +. You weigh something to see how big itis 2. Domestic mail is sent abroad, 8. When you sort the mail, you pul the letters in aitferent groups. 4. Ialetter nes got two enclosures, there are two things in the envelope. 5, Intemational mail goes out of the: country, ‘The recipient sant the fetter ‘The sender pays for the postage, 8 You stamp the mail after you distibute it 4 Correct the false sentences in Exercise 3 without changing the words in bold. Use the words below. in the country + before « three * got « heavy Match A to B to form sentences. Pay attention to the words and phrases in bold. op beana Complete the puzzle according to the clues. Across + how tat! a person is Products to be sold package sent by mail easly broken how long something is. A When you write the adoress, Please send al ogal documents Before distributing the mail, ‘The Human Resouroes department dais with We sent the product last Monday, At the post office, they will weigh the letter reeoge co 8 by registered mail, to determine the postage. remember to include the postcode. pout It hasn't reached its destination. document the letters in the mail log. Job applications, er ‘write a word or symbol on something Down 4 2. check, examine 8. followthe progress of something find out the size of something 4FO 7 Complete tho mini-dialogues with the words and phrases below. pick up » this side up * good condition courier + insured + shipment + paperwork 1. A Areallthe temsin B: No, fm afraid ane item was broken, 2. A: Dol have to do allthe : ° Yes, write all the details on these forms, The goods were last. Don't womy. Everything was Ree z Can you mark the package . eevee? Yes, I'l put sticker on the top. When is tho going to arrive? Well receive it next Monday. Who is going to the package? By The is coming at 11 o'clock, so the customer should receive it by 12. ze ® feewaen Bene a Complete the dialogues with the phrases below. includes the correct postcode + check all the items collect the mail « make sure « weigh the enveloges ‘A; What is the procecure for handling outgoing mal? and take B; Fitst, you "=... oneenne itto the mailroom. As OK, Then what? Be YOU & 8: What dol check? 2 - alletters are signed. Then check that the address A; What about postage? B: You" ne ) cetemnine the postage using this chart Dialogue 1 8 Circle the correct answer to show you understand the words in botd. . 1. You itl ina waybill when you sand something | by registered mat / courier. i 2. When you label something keep away from heat, it should be kept in a coo! / pot place, 8. You use bubble wrap to pratect / frack an item, 4, Your signatura is the special way you write your adoress / name. 6. You cen wrap something in glass / paper. 6. Youhandle something with care when its, sragie / big. ARWINEYOOA Gircle the word or phrase that doesn’t belong. 1. ingure + mark + wrap « kabel 2, width + height « update « length 3. keep dry « special instructions handie with care + keep away from heat 4. waaybill « invoice + receipt + paperwork. attach our company label + delivered on time fillin this form + put the goods Dialogue 2 How do | prepare packages? First, YOU MUSE En ina box, Do Htabel the packages? 2 YES, YOU MUSE? nnn What about the paperwork? YOU ae oo ‘Then you must tack the shioments, Why do Ihave to do that? ‘To mace sure the ahioments are for the courier.12 5 Vocabulary and Functional Language Circle the correct response. 1. When will our goods arrive? a. Lot's ask the shipper. b. Lot's ask the cargo, 2. How much space wil they need in the container? a, Itdepends on the volume of the goods. ._Itdepends on the shipper's rates. 8. Whois this container for? a. Check under vessel in the shipping order. b. Check under consignee in the shipping order. 4, Where ate our goods at the moment? a. Inthe quote. b. In the container terminal Complete the words and phrases in each sentence with the missing lotters. 4. Our Ce didn’t artive. Call the shipping company. 2. This company even ships to Australia. They otter w service. 8. ABC shippers are ar. company. Thay always deliver on time, 4, They are going tol... the goods onto the ship tomorrow. 5, Oure in Hong Kong called to tell me the goods have arrived. ‘The words and phrases in bold are in the wrong sentences. Write them next to the correct sentences, 1. He gave us a guarantee, but | think lean convines him to charge less. 2. I'm sorry but this service isn’t free of damage, You will have to pay for it 3. These prices are very difficult to loss with. ‘They are very low. 4, Unfortunately, because of the weather, we can't compate that the ship will arrive in time, 5. The customer complained that the goods were not free of charge. Some of the goods were broken. suis 6. The quote of the ship's cargo cost the ‘company thousands of euros, 4 Match the words and phrases in A to their definitions in B. A B 1. cargo a. the place a ship is 2. port of origin going to 3. tale ®. a written promise 4. unload ©. alarge ship 8. port of d, the amount of space discharge inside something 6. vessel 8. goods 7. volume {take items off a ship 8 guarantee ~ 9. price h. the place a ship begins its joumay Tick the sentences that are true, Pay attention to the words in bold. 1. The buyer makes the products 2. If people don’t make something in one ‘country, they often import it from another country. 3, Ifthe goods are damaged, you can complain to the supplier. 4, Ifyou export goods, you sel them to foreign countries, 5, Ifyou want to secure a transaction, it's not a good idea to do a folow-up.. 6. The profits the money a company makes ‘Complete the sentences with the words and phrases below. manufacturer + investment + profits + ensure requirements « risk + advantages start a business 1. What are the for exporting to China? Do we need special documents? 2. Sarah wants to = but she hasn't got enough money. 3, That shipping company isn’t reliable, You oonsnnnmnninenns (OSING YOUF CGO When YOU ship with them, AL What 216 the wenn goods by sea? Is it cheaper? 5. ‘The mobile phones we ordered dihn’t work The. promised to replace them, 6. An American company made a large - in our company, so we ‘were able 10 open a second factory. 7. Howcan | that I don't ose any money in this deal? 8. Daniel's company is doing very wel. ts nent 20% last year. of shippingfo 7 Match the sentences in A to the 8 responses in B. Pay attention to tho 1 ‘words In bold. A +. We need our goods to arrive 2 quickly and without damage. 2, Business is bad at home. 8. We don't know which products to orcer, 4, We've got a new contact in India. 5. How did you fine your suopiier? 5 4 a. Ho wil help us improve our trade thers. 0. Don’t worny take care of al 6 your shipping arrangements. ¢. Weused a sourcing compary. <. d. You should choose things with #8 high resale value, 6, @ Maybe you should look for opportunities in foreign markets, Circle the logfeal continuation. 1. The shipment to Hamburg was completely free of damage. a. The customer was very angry. b. The customer was very happy. 2, You mustn't isk a farge investment at the beginning. a. You will makea ‘ot of money. b. You could lose a lot of money. 3. Why don’t you contact a sourcing campany? a. They'll help you fing a supplier. bb, They'l send your cargo for you. Circle the correct response. \Vénal is happening with the Pres-to contract? a. We are sill in negotiations. b. We are doing a follow-up. (Our company is spending too much money. a, We must secure transactions. b. We must minimise costs, Harry has just opened a computer programming company. a, Some people say he's too young to run & business. b. Some people say he’s too young to manage risk, 1'm looking for @ new personal assistant 8. You have to choose someone you can ensure. b, You have to choose someone you can trust. We noed special plants to produica this mosicine, but they don't grow here, 2. We'll have to export some b. We'll have to import some, | want to ship some prodvets to tncia, Gan you help me? a. Possibly. Have you got any special recuirements? b. Possibly. Have you got any spocial advantages? 4, ‘They guarantea fast shipping, a. You wil got a discount bb, Your goods will get there quickly. 5, They are offering the best rates at the moment. a. You will pay less money, fb. You can track their shipments. 8. Look for products that have got an advantage, a, For example, proctucts thet are expensive, b, For example, products that peopls really need ANWINGVOOA 13: 6 Vocabulary and Functional Language 1 Tick the pairs of sentences with similar ‘meanings. Pay attention to the words in bold. 1._'m putting you through to the Marketing Orector. (tn) transferring the call to the Marketing Director, 2. Use a friendly tone when you talk to customers, ‘You should sound pleasant when you receive calls from customers, ‘You must speak in a loud voice. ‘You must speak clearly. 4. Mr Waters willreturn your call 2s soon as he gets back. Mr Waters will call you back when he returns, &. He always introduces visitors that come to the office. Ho always greets people who visit the office, Match A to B to form expressions. A B hang yyou on hold create up ask cals put {or permission tranefer « positive impression paooe Complete the sentences with the expressions from Exercise 2. 1. Please con't a) me during the meeting, BSA oneness OF HME A massage? 3. It's important to when talking 10 people on the phos. Witt Don't . yet. There's something need to tell you. B. YOU MUSE nnn to use this equipment Circle the best continuation for each sentence. Pay attention to the words in bold, 4. This is very urgent. a, Youmust do it now You can do it later 2. ‘Theline is busy. a. I'm putting you through I'm putting you on hold 3. Mrs Dixon is out of the office right now. a. introduce you te her. b. Would you tke to leave a message? 4, Nicole always behaves professionally. 8, She's an excellent personal assistant. b. She has got a lot to learn 5, I'd lika to leave a message for Mr Brown, a. OK, Should | put youon hold? b, Certainly. Who's caling, please? Match A to B to form sentences. Pay attention to the words in bold. A Please remember to announce You can call hin droclly Please avoid | ansnered the phono ‘You must speak clearly ‘You create a positive impression 8 it you have Fis extension numer when you give a presentation, the caller. ‘when you act professionally. wating al your deck. ator the fist ring, pooge