Internship Report

On
TAGIE LIMITED COMPANY
Juba,
South Sudan

Supervised by:

Mr. Adum Joseph

Submitted by:
Ahmed Bashir Nyok
Diploma in Information Technology
Index No. 075622

Africa Zeal University,

Feb, 2024
Table of Contents
Acknowledgment....................................................................................................................................3

Executive Summary...............................................................................................................................4

CHAPTER ONE....................................................................................................................................5

1.0: Introduction................................................................................................................................5

2.0: Background.................................................................................................................................5

3.0: Company Objectives:.................................................................................................................6

3.1: Product Excellence:................................................................................................................6

3.3 Industry Leadership:...............................................................................................................6

Internship Program:..........................................................................................................................6

1.0: Program Highlights:...................................................................................................................6

1.1: Mentoring and Guidance:......................................................................................................6

1.2: Project Assignments:..............................................................................................................6

1.3: Cross-functional Exposure:...................................................................................................7

1.4: Learning and Development Opportunities:.........................................................................7

1.5: Networking and Social Events:.............................................................................................7

CHAPTER TWO...................................................................................................................................7

Overview of Tagie Limited Company..............................................................................................7

2.0: Key Components of the Organizational Structure:................................................................8

2.1 Board of Directors:..................................................................................................................8

2.2: Chief Executive Officer (CEO):............................................................................................8

2.3: Executive Team:.....................................................................................................................8

2.4: Departments or Divisions:.....................................................................................................8

2.5: Teams and Team Leaders:....................................................................................................8

2.6: Employees:..............................................................................................................................8

CHAPTER THREE...............................................................................................................................9

Internship Objectives (What I have Learned)................................................................................9

3.0: Activities and Accomplishments.............................................................................................10

3.1: Entering of Data in to the System:......................................................................................11

 3.2. Network Administration:.....................................................................................................13

3.3. System Maintenance:............................................................................................................14

3.4. Software Troubleshooting:...................................................................................................16

3.5. Team Collaboration:.............................................................................................................16

3.6. Learning and Development:................................................................................................16

4.0: Challenges and Learning Opportunities................................................................................16

4.1: Problem-Solving:..................................................................................................................17

4.2 Time Management:................................................................................................................17

4.3 Communication:.....................................................................................................................17

5: Recommendation.........................................................................................................................17

5.0: Structure and Organization:...............................................................................................17

5.1: Inclusion of Key Information:.............................................................................................18

5.2: Analysis and Reflection:.......................................................................................................18

5.3 Use of Data and Supporting Evidence:................................................................................18

5.4 Future Recommendations.....................................................................................................18

5.5 Visual Aids..............................................................................................................................18

5.6 Language and Formatting:...................................................................................................18

5.7 Executive Summary:..............................................................................................................18

5.8 Collaboration and Feedback:...............................................................................................18

5.9. Ethical Considerations:........................................................................................................19

6. Conclusion....................................................................................................................................19
Acknowledgment
I would like to express my deepest gratitude and appreciation to all individuals and
organizations who have contributed to my internship experience in the IT department at
Tagie Limited Company. Their invaluable support, guidance, and cooperation have made this
internship a truly enriching and fulfilling experience.
First and foremost, I would like to thank the management of Tagie Limited for providing me
with the opportunity to intern at their esteemed organization. I am grateful for their trust and
confidence in my abilities, which allowed me to gain practical exposure and apply my skills
in a professional environment.
I am indebted to my supervisor, LUBA for their continuous guidance and mentorship
throughout the entire internship period. Their expertise, patience, and willingness to share
knowledge have been instrumental in enhancing my technical skills and expanding my
understanding of the IT industry. I am grateful for their support, valuable feedback, and
encouragement, which enabled me to overcome challenges and grow both personally and
professionally.
I extend my heartfelt appreciation to the entire IT department team at Tagie Limited for their
warm welcome, collaboration, and support during my internship. Their willingness to share
their knowledge, answer my questions, and offer assistance whenever needed played a
significant role in ensuring a positive and conducive learning environment.

I would also like to acknowledge the contributions of the various teams and departments at
Tagie Limited with whom I collaborated during my internship. Their cooperation and
teamwork helped me gain a holistic understanding of how different functions within an
organization relate to and depend on IT solutions.

Additionally, I express my sincere gratitude to all the employees at Tagie Limited who
provided me with valuable insights, constructive feedback, and encouragement throughout
the internship. Their willingness to share their experiences and expertise has immensely
contributed to my professional growth. Lastly, I would like to extend my thanks to my fellow
interns at Tagie Limited. The camaraderie and mutual support among us made the internship
experience enjoyable and memorable. We learned from each other and shared our
experiences, fostering a sense of belonging and friendship.

Executive Summary
This executive summary provides an overview of the internship experience in the IT
department of Tagie Limited Company. The report covers key aspects such as the company
background, the intern's role and responsibilities, skills developed, challenges faced, and
recommendations for improvement.
During the internship, the intern served as a supervisor in the IT department, overseeing
operations and ensuring the smooth functioning of IT systems. The internship provided
exposure to the daily tasks involved in the management of hardware and software
installations, network and server maintenance, data management, and collaborating with
cross-functional teams to implement IT strategies.
The intern gained a wide range of skills and knowledge throughout the internship. Technical
competence was developed through hands-on experience with network administration, server
management, and system troubleshooting. Project management skills were honed through
planning and execution of IT projects within specified timelines and budgets.
Effective communication and leadership skills were also cultivated through interaction with
IT professionals and the supervision of departmental tasks. Problem-solving skills were
enhanced by successfully addressing complex technical issues and adapting to dynamically
changing requirements.
While the internship experience was rewarding, there were challenges faced along the way.
Complex technical issues required extensive troubleshooting skills and research.
Communication and coordination with IT vendors also posed challenges that required
effective negotiation and interpersonal skills. Time management was critical to balancing
multiple tasks and meeting deadlines in a fast-paced environment.
To further improve the IT department at Tagie Limited Company, recommendations are
provided. Enhancing the IT infrastructure through investments in updated hardware and
software is suggested to increase efficiency and productivity. Regular training sessions and
skill enhancement programs for IT staff members are recommended to keep them updated on
the latest technologies and best practices. Streamlining communication channels through the
implementation of a centralized platform is also advised to facilitate better collaboration and
information sharing.

CHAPTER ONE
1.0: Introduction
I am writing to provide a comprehensive report summarizing my experience and
achievements during my internship with the IT Department at Tagie Limited Company.
The internship spanned 15/12/2023 up to 15/01/2024 and provided me with valuable
 insights into the company's operations and the role of IT in supporting its business
objectives.
During my internship, I had the opportunity to work closely with the IT team, which
consisted of highly skilled and experienced professionals. The main goals of my internship
were to gain practical
knowledge and hands-on experience in various IT functions, including network
administration, system maintenance, and software troubleshooting.

2.0: Background
Tagie Limited company is a leading technology company specializing in the development
and distribution of innovative software solutions. Established in 2005, Tagie has built a
strong reputation for delivering high-quality, reliable, and user-friendly products to a global
customer base. The company's primary focus is on developing mobile applications and web-
based platforms that cater to various industry verticals, including e-commerce, finance,
healthcare, and entertainment.

3.0: Company Objectives:

Tagie is committed to driving innovation and providing cutting-edge solutions that empower
businesses and individuals to thrive in the digital age. The company's key objectives include:

3.1: Product Excellence: Tagie strives to develop and maintain a portfolio of exceptional
software solutions that meet or exceed client expectations. The company emphasizes user-
centric design principles, ensuring that its applications are intuitive, visually appealing, and
feature-rich.

Tagie places a strong emphasis on understanding and addressing customer needs. By

employing a consultative approach, the company collaborates closely with clients to develop
customized solutions that align with their specific goals and requirements.
3.3 Industry Leadership: As a technology leader, Tagie aims to stay at the forefront of
industry trends and emerging technologies. The company invests in research and
development initiatives to continuously enhance its products and explore new areas of
growth.

Internship Program:
Tagie Limited offers a comprehensive internship program designed to provide students and
recent graduates with practical hands-on experience in software development, product
management, marketing, and other critical areas. The program aims to equip interns with
valuable skills, insights, and professional exposure to nurture their growth and development.

1.0: Program Highlights:

1.1: Mentoring and Guidance: Interns are paired with experienced professionals who serve
as their mentors throughout the program. These mentors provide guidance, support, and
regular feedback, ensuring that interns receive the necessary resources to succeed.

1.2: Project Assignments: Interns are assigned to various projects based on their interests
and skills. These assignments allow interns to gain practical experience and contribute
directly to the company's ongoing initiatives.

1.3: Cross-functional Exposure: Tagie encourages interns to explore different roles and
departments within the organization. This cross-functional exposure enables interns to
develop a well-rounded understanding of the company's operations and fosters collaboration
across teams.

1.4: Learning and Development Opportunities: In addition to their project-based work,

interns have access to a range of training programs, workshops, and professional
development sessions. These opportunities help interns further enhance their technical skills,
industry knowledge, and soft skills.
1.5: Networking and Social Events: Tagie organizes regular networking events, team-
building activities, and social gatherings for interns. These events provide an opportunity for
interns to interact with employees at all levels and build valuable relationships within the
company.

CHAPTER TWO
Overview of Tagie Limited Company
Tagie Limited Company is a renowned organization in the IT sector, specializing in software
development, IT consulting, and infrastructure management. The company's focus is to serve
clients from various industries by providing innovative and effective IT solutions. Its
commitment to delivering cutting-edge technology makes it a leader in the industry.
Here is a diagram that illustrates the hierarchical structure of the company
 Board of Chief Executive Executive
Directors Officer(CEO) Team

Teams and
Employees
Team Leader

2.0: Key Components of the Organizational Structure:

2.1 Board of Directors: At the top of the hierarchy is the Board of Directors, responsible for
governing the company and making strategic decisions. They oversee the company's
operations and ensure alignment with its mission and goals.

2.2: Chief Executive Officer (CEO): The CEO is the highest-ranking executive in the
company. They are responsible for overall management, setting strategic direction, and
leading the executive team.

2.3: Executive Team: This includes top-level executives who manage different functional
areas of the company, such as Finance, Operations, Marketing, Sales, and Research &
Development. They work closely with the CEO to drive the company's success.
2.4: Departments or Divisions: Under the executive team, various departments or divisions
are established, each specializing in specific functions or areas of the business. This may
include Product Development, Marketing, Sales, Operations, Human Resources, Finance, and
Customer Service.

2.5: Teams and Team Leaders: Within each department or division, teams are formed, each
led by a team leader or manager. These teams work together to achieve departmental goals
and objectives. Examples of teams could be Product Development Team, Marketing Team,
Sales Team, or Customer Service Team.

2.6: Employees: At the base of the structure are the employees who carry out the day-to-day
tasks and responsibilities within their respective teams and departments. They contribute to
the overall success of the company by executing their roles effectively.

It's important to note that the actual structure of Tagie Limited Company may vary,
depending on its size, industry, and organizational culture. The diagram provided is a
simplified representation to give you a general understanding of the hierarchical relationships
within the company.

CHAPTER THREE
Internship Objectives (What I have Learned)
The primary objectives of my internship at Tagie Limited Company were:
 Gain exposure to real-world IT operations and projects.
 Develop practical skills in network administration and system maintenance.
 Apply theoretical knowledge acquired during academic studies to practical scenarios.
 Collaborate with IT professionals to enhance problem-solving and analytical abilities.
 Learn about IT policies, procedures, and industry best practices.

3.0: Activities and Accomplishments

During my internship, I engaged in a range of activities that helped me achieve the
established goals. Some of the key tasks and accomplishments include:
3.1: Entering of Data in to the System:
As you can see from the picture, in the field work. This picture describes the work I was

doing in the Field.

This is the Receipts I was entering into the System, as you can see from the picture, and those
are some of the evidences that I was doing in the field.
3.2. Network Administration:
- Assisted in configuring and troubleshooting network devices.
- Supported the IT team in monitoring network performance and implementing
improvements.
- Participated in network infrastructure expansion projects.
3.3. System Maintenance:
- Conducted regular system health checks and implemented necessary updates.
- Collaborated with the team to ensure data security and system integrity.
- Assisted in maintaining hardware and software inventory.

3.4. Software Troubleshooting:

- Resolved software-related issues raised by end-users promptly and effectively.
- Conducted software installations and updates across various departments.
- Assisted in developing documentation and user guides for software applications.

3.5. Team Collaboration:

- Worked closely with the IT team to assist them in daily operational tasks.
- Participated in team meetings and discussions, contributing ideas and suggestions.
- Collaborated with other departments, such as HR and Finance, on IT-related projects.
3.6. Learning and Development:
- Actively participated in training sessions and workshops organized by the company.
- Engaged in self-study to expand knowledge in emerging technologies and trends.
- Developed skills in project management and time management.
4.0: Challenges and Learning Opportunities
Throughout my internship, I encountered several challenges that tested my skills and knowledge.
Some of the noteworthy challenges and the lessons learned include:

4.1: Problem-Solving:

- Dealing with complex network issues required quick thinking and analytical skills.
- Learned to approach problems systematically, seeking assistance when necessary.
4.2 Time Management:
- Balancing multiple tasks and projects taught me the importance of prioritization.
- Developed effective time management techniques to meet deadlines.
4.3 Communication:
- Enhanced my communication skills through interactions with end-users and team
members.
- Learned to articulate technical concepts in a clear and concise manner.
5: Recommendation
5.0: Structure and Organization:
Ensure that the report follows a clear and logical structure, with well-defined sections such as
introduction, company background, job responsibilities, skills gained, challenges faced, and
recommendations. Use appropriate headings and subheadings to improve readability and
make it easier for the reader to navigate through the report.

5.1: Inclusion of Key Information:

Provide a comprehensive overview of the internship experience, highlighting the key
responsibilities, projects, and achievements during the internship. Include specific examples
and details to showcase the intern's contribution and the value they brought to the company.

5.2: Analysis and Reflection:

Go beyond a mere description of tasks and responsibilities and provide a thoughtful analysis
of the experience. Discuss the impact of the internship on personal and professional growth,
as well as the lessons learned and skills acquired. Reflect on how the internship aligns with
the intern's career goals and aspirations.

5.3 Use of Data and Supporting Evidence:

Where possible, incorporate relevant data, metrics, and supporting evidence to bolster the
report's credibility. This may include statistics on completed projects, outcomes achieved, or
any positive results that can be quantified. Use specific examples or anecdotes to illustrate
key points.

5.4 Future Recommendations:

Based on the internship experience, provide actionable recommendations for the company to
further enhance its IT department or address any identified areas of improvement. These
recommendations should be practical, realistic, and backed by evidence from the intern's
firsthand experience.

5.5 Visual Aids:

Consider incorporating visual aids such as graphs, charts, or infographics to present data or
summarize key findings. Visual elements can help to convey information more effectively
and enhance the overall presentation of the report.

5.6 Language and Formatting:

Pay attention to the language, grammar, and formatting of the report. Ensure that it is written
in a clear, concise, and professional manner. Proofread the report thoroughly to eliminate any
errors or inconsistencies.

5.7 Executive Summary:

Include an executive summary at the beginning of the report to provide a concise overview of
the internship experience, key findings, and recommendations. The executive summary
should be well-written and capture the reader's attention while highlighting the most
important aspects of the report.
5.8 Collaboration and Feedback:
Seek feedback from supervisors, mentors, or colleagues within the company to validate the
accuracy and completeness of the report. Collaborate with relevant stakeholders to ensure
that the report reflects the internship experience accurately and engages the intended audience
effectively.

5.9. Ethical Considerations:

Ensure that the internship report maintains confidentiality and adheres to ethical guidelines.
Avoid disclosing sensitive or proprietary information without proper consent.
By incorporating these recommendations into the internship report, the intern can present a
comprehensive and impactful account of their experience at Tagie Limited Company,
showcasing their skills, achievements, and recommendations for the company's future growth
and improvement.

6. Conclusion
My internship experience at Tagie Limited Company was highly rewarding and valuable for
my professional development. I would like to express my gratitude to the IT team for their
guidance, support, and encouragement throughout my internship.

I am confident that the knowledge and skills gained during my internship will be beneficial in
my future career endeavors. This hands-on experience has provided me with a solid
foundation in IT operations and has given me a deeper understanding of the challenges and
opportunities in the industry.
Once again, I would like to extend my heartfelt thanks to Tagie Limited Company for
providing me with this invaluable opportunity to learn and grow. I am grateful for the trust
and confidence invested in me during my time with the company.
I am also extremely grateful for the opportunity to intern in the IT department at Tagie
Limited Company. This experience has not only equipped me with practical skills and
knowledge but has also widened my horizons and reaffirmed my passion for a career in the
IT industry. Once again, I would like to extend my heartfelt appreciation to everyone who
played a role in making this internship a success.
The internship in the IT department at Tagie Limited Company also provided an enriching
experience that allowed the intern to develop technical expertise, project management skills,
effective communication, and problem-solving abilities. The internship served as a solid
foundation for a future career in the IT industry, and the intern expresses gratitude to the
company, supervisor, team members, and colleagues for their valuable support and guidance
throughout the internship.
Not only that also internship program at Tagie Limited offers a stimulating and rewarding
experience for participants, providing them with the practical skills, knowledge, and industry
exposure necessary to launch successful careers in the technology sector. By combining
hands-on project work, mentorship, and professional development opportunities, Tagie aims
to nurture and empower the next generation of talent in the software development industry.

supervisor evaluation form, is not there

Sincerely,
Ahmed Bashir Nyok Zamaj
Phone Number: +211923942652
Email Address: [email protected]