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CV - Anuj Kumar

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Anuj Dwivedi
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104 views2 pages

CV - Anuj Kumar

Uploaded by

Anuj Dwivedi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Anuj Kumar

Co-Founder

Personal Info Summary

[email protected] Experienced CEO and Co-Founder with 10+ years of experience


in BPO Industry and sales, developing innovative products and
7838855779
services. Proven track record of driving revenue growth and
KP-5, Greater Noida, 203207, increasing customer satisfaction.
India Visionary CEO and Co-Founder with a proven track record of
creating high-impact solutions and achieving business
Indian
objectives. Skilled in building teams, developing processes, and
05/04/1994
leading change.
Results-driven CEO and Co-Founder with vast experience in
Education developing and implementing e ective business strategies.
Possesses excellent interpersonal and problem-solving skills.
B.Sc (IInd)
Sarla Dwivedi Degree
College Work Experience
Apr 2013 - May 2016
Relationship Manager, ICICI Bank Limited, Delhi
January 2024 - Present

Skills Developed and maintained successful relationships with clients


by providing superior customer service.
Teamwork - Expert
Led client meetings to identify their nancial goals and plans.
Leadership - Expert Utilized CRM and other software to track client data and
progress.
Adaptability - Expert
Coordinated with internal and external stakeholders to ensure
Communication - Expert client needs were met.
Educated clients on new products and services and provided
Creativity - Expert
ongoing support.
Interpersonal skills - Expert Developed and implemented customer loyalty programs to
increase business.
Time management - Expert
Sales Representative, Extra Marks Education Pvt Ltd, Noida
February 2023 - December 2023
Languages Developed and implemented e ective sales strategies to
exceed revenue targets in assigned territories.
Hindi - Native Speaker
Attended sales conferences, trade shows, and seminars to
English - Very Good build industry knowledge.
Created and presented sales proposals to potential customers.
Analyzed sales data to identify trends and make
recommendations for improvement.

Sales Representative, Byjus Education, Noida


December 2021 - November 2022
Utilized customer relationship management software to track
sales activities and customer information.
Collaborated with marketing team to develop promotional
materials and campaigns.
Monitored competitive landscape and pricing activity to adjust
sales strategy accordingly.

Customer Service Agent, Ienergizer, Noida


February 2020 - November 2020
Developed strong relationships with customers by providing
personalized service.
Utilized problem-solving skills to identify and resolve customer
issues.
Acted as a liaison between customers and internal
departments.

Customer Service Agent, Iqor, Noida


November 2018 - October 2020
Utilized problem-solving skills to identify and resolve customer
issues.
Analyzed customer feedback and used the data to improve
customer service.
Adhered to company procedures and policies to ensure
customer satisfaction.

Reporting Analyst, EXL, Noida


October 2016 - November 2018
Analyzed structured and unstructured data to identify trends
and insights, and presented ndings to senior management
and stakeholders.
Utilized business intelligence and data visualization tools to
successfully communicate key insights to stakeholders.
Collaborated with other departments to ensure data accuracy
and integrity across the organization.

Customer Service Agent, Andromeda, Noida


February 2012 - March 2013

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