Bill Freeman 3124 Springwater Ct Kokomo, IN Home 765-450-4221 Cellular 765-461-3866 bf12161a6@westpost.
net Customer Service Professional/Restaurant Management/Quality Control Profile c Customer service professional offering 5+ years of diversified experience. Exce llent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focu s on projects, develop strategies and meet or exceed deadlines. Strong rapport w ith personnel, customers, and associates based on knowledge, professionalism, an d integrity. UPDATE May 2011 I am currently employed with Office Pride as a custodial worker servicing 4 di fferent clients I just need to give him proper notice (at least 2 weeks) before leaving. I hav e been employed there for 18 months and I have a terrific boss and I feel this is a must.
Career Achievements I provide excellent customer service to every client that I come in contact w ith. I am not afraid to go above and beyond in order to ensure that the client is totally satisfied. This quality moved me into Team Lead Positions after only 30-60 days of initial employment I devised a system for inventory control at McDonald's that decreased waste at my restaurant by 35%. I always take control of issues that need more delicate handling because I hav e a way with clients that makes them feel at ease. I am able to devise new procedures that make the job more efficient, therefore , resulting in morre profitable outcomes Experience InfoSpherix, Carmel, IN Indiana DNR Team Leader, 2007 - 2009 I assisted the Customer Service Agents with customer. I supervised 12-25 agents . This call center handled all of the reservtion for the Indiana DNR Camping Re servations. I assisted the Project Manager with daily reports and financial bud get issues, among other thins. Manpower ( Allstate Division, Kokomo, IN Call Center Team Lead, 2006 - 2007 I was in charge of the Northwest Region of the United States. I supervised an d managed a team of 12 Customer Service Agents, assisting them with contacting c urrent managers of the Allstate franchises, offering them their own opportunitie s of becoming franchise owners. I was promoted to Team Lead within the first month of my employment due to my excellent communication skills McDonald's , Carmel, IN Second Asst. Manager, 2005 - 2006
I supervised and managed 50-75 crew mwmbers and shift managers at an extremely successful and busy restaurant. I was in charge of all aspects of the job while I was on shift. Club Millennium, Kokomo, IN General Manager, 1999 - 2005 This was an extremely successful nightclub that was open 7 days a week. I was in charge of all ordering of products, payroll calculations, hiring, terminating , billing, cash control, booking entertainment, scheduling, organizing any and a ll charity functions. Chrysler, Kokomo, IN Quality Auditor, 1988 - 1999 I was a line auditor and in charge of quality for the shift I was assigned. I insured that the parts were in compliance with the quality standards developed b y the customer we were providing the parts for. Danville Correctional Center, Danville IL Dental Assistant, 1985 - 1988 I was the chairside Dental Assistant for this Maximum Security Prison. I assis ted the dentist with all aspects of the field, while at the same time insuring t hat all procedures were followed according to the state prison guidelines. US Air Force, [ City, State ] Dental Assistant/Instructional Systems Development, 1980 - 1985 From August 1980 through September 1984, I was a Dental Assistnt Specialist, do ing standard chairside dental assisting duties. In September 1984, I was reassi gned into the Instructional Systems Development field, in which I became a cours e developer for the Electronic Principles course Education H.S. Diploma, Business, 1979 Carroll High School, Flora , IN Skills Back and Front Office Operations Workflow Management Customer Relations Needs Assessment Honors Airman of the Year, 1983 - 1983 USAF I was awwarde this to be recognized as the most outstanding performeer for my d ivision Volunteer Meals on Wheels, Kokomo, IN Deliverer , 2009 - Present I am a food deliverer on the 1st Thursday of each month. I deliver meals to th e clients and sometimes assist them with other small duties.
