Please print the following information: Assignments for week 3

Full name: ________________________ Student number: __________________________

I would like to encourage collaboration on our upcoming assignment, while still requiring each of you to
submit individual responses. Here's what I am proposing:

▪ Form small groups (3-4 students) to work together on the assignment. This will allow you to discuss
ideas, share perspectives, and support one another in understanding the material.
▪ While working in your groups, please remember that each of you will need to submit your own unique
responses to the assignment. Although collaboration is encouraged, copying, or directly reproducing
another student's work is not allowed.
▪ As you work together, focus on developing your own critical thinking and problem-solving skills. Use
the discussions with your peers to deepen your understanding and to clarify any misconceptions or
doubts.
▪ Once you have completed the assignment as a group, take some time to reflect on your own
understanding of the material and put together your individual responses. Be sure to express your ideas
in your own words and give proper credit to any sources or ideas that came from your group discussions.

By working together and submitting individual responses, you will not only develop stronger
comprehension of the material, but also improve your communication and teamwork skills. I hope this
collaborative approach will enhance your learning experience and lead to a richer understanding of the
course content.

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Questions:

1. Please respond to the weekly forum 3 provided in Week 3.

2. An automatic filling machine is used to fill 2-litres bottles of cola. The machine’s output is
known to be approximately Normal with a mean of 2.0 litres and a standard deviation of .018
litres. Output is monitored using means of samples of seven observations.
a. Determine the upper and lower control limits that will include roughly 95.44 percent of the
sample means. (Round the final answers to 3 decimal places.)

b. If the means for 6 samples are 1.990, 1.994, 1.993, 2.008, 2.004, and 1.992, is the process
in control?

3. A friend of yours has told you that no matter how much she studies, she does badly in exams.
Help her set up a cause-and-effect diagram for her problem.

4. A quality inspector took five samples, each with four observations, of the length of a part (in
centimetres). She computed the mean of each sample (see table below).
a. Use the following data to obtain three sigma (i.e., z = 3) control limits for sample mean. Is
the process in control?

b. If a new sample (sample 6) has values 12.10, 12.19, 12.12, and 12.14, using the sample
mean control chart in part a, has the process mean changed (i.e., is there an assignable
variation)? It is known from previous experience that the standard deviation of the process is
0.02 cm.

Sample
1 2 3 4 5
1 12.11 12.15 12.09 12.12 12.09
2 12.10 12.12 12.09 12.10 12.14
Observation 3 12.11 12.10 12.11 12.08 12.13
4 12.08 12.11 12.15 12.10 12.12
̅
X 12.10 12.12 12.11 12.10 12.12

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5. Please answer the following Multiple-Choice Questions.
a. Which one is not the key feature of TWM?
 A never-ending push to improve quality, which is referred to as continuous improvement
 Detect defects rather than prevent defects.
 Everyone is involved in quality management in the organization.
 The goal of ever-increasing customer satisfaction.

b. In the context of the statistical process planning process, which of the following
statements are true of the define the important quality characteristics step?
 Only those characteristics that can be measured are candidates for control.
 Different characteristics may require different approaches for control purposes.
 Regardless of the characteristics the same approach is used for control purposes.
 Each product or service can have a number of important characteristics.

c. A process has been found to have non-random variation, which of the following
statements indicates a correct management response to the situation?
 Recognize that there is a problem that needs to be corrected.
 Managers do not need to respond until further data is collected.
 As the issue is non-random, discovery of the root cause of the problem is not required.
 If it appears to be a false alarm, resume the process and presume there are no issues.

d. In the context of control charts, which of the following statements are true of non-random
variation in a process?
 Managers should have response plans to investigate the cause.
 If an assignable cause can be found, it needs to be addressed.
 It may be a false alarm (i.e., a type I error).
 It is indicated when a point is observed that is inside the control limits.

e. Which of the following is not one of the three key features of TQM?
 Continuous improvement
 Involvement of everyone in the organization
 Customer satisfaction
 100% inspection of all production

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 f. Performance, conformance, durability and serviceability are all dimensions of quality for
_____.
 Service
 Assurance
 Goods
 Consistency

g. Which of the following is not one of the dimensions of service quality?

 Responsiveness
 Convenience
 Assurance
 Durability

6. Please answer the following True or False question.

Managers should use control charts as part of statistical process control specifically for those
aspects of a process that have a tendency to go out of control. (True/False)