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TEXTING FACTORY Chat FMT

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asiimchughtai
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757 views3 pages

TEXTING FACTORY Chat FMT

Uploaded by

asiimchughtai
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Texting Factory

Dear Operator,

We acknowledge your hard work and want to make sure that we, as your support team will be able
to assist you as much as we can.
To help you as accurately as possible, it is important to address your questions to the right person or
department.

FINANCE DEPARTMENT

1. Always include your USERNAME/WORKER ID in the subject line


2. A week is from Monday 12 AM until Sunday 11:59 PM (UK time)
3. Every Monday/Tuesday you receive an invoice from us (UK daytime)
4.If you are using SEPA payments, as soon as you earned at least €25 in total, you will
receive a payment on the next payday (UK daytime). For non-SEPA payment, the
minimum payout is 100 euro or more, you will receive a payment on the next payday (UK
daytime). Paypal payments using Tipalti have a minimum payout of 50 euro & can take up
to 7 days before payment is received.
5. Payday is Thursday OR Friday! (UK daytime)
6. You do not have to request for payment , this happens automatically on Thursday OR Friday
7. Please send your email only once. If you send different emails about the same subject, it
delays the whole process
8. Finance is available from 10 AM to 6 PM UK time only.
9. All questions about Bitsafe must be addressed to Bitsafe itself ( [email protected] ) - we
can only send sign up links.
10. If you have a question or remark, please explain very clearly where it is about and what your
question or remark exactly is.
11. If something is not correct, explain clearly what is not correct

[email protected]

*Training coaches unfortunately CAN’T help with any finance queries.*


All finance related queries need to be directed to finance only.

Please do not send more than one email about the same subject. Finance will reply with 24 - 72
working hours! PLEASE BE PATIENT!
The finance team receives a lot of emails every day and they do their very best to reply asap.
Note: Finance is available from Monday to Friday, office hours only.

Additional Information: Invoices are processed and sent out on Tuesday. Payments are carried out
every Thursday OR Friday, all in UK time. If you did not receive a payment, then please contact the
finance department by email.
For further information about the pay rates, please check your welcome email. Also, one email is
enough. Please check How to read an Invoice guide for more info.

HOW TO READ AN INVOICE


JOB DEPARTMENT
• Questions about applications need to be emailed to [email protected]
• IMPORTANT : Don’t post any ads on social media or any hiring sites concerning our hiring process.
Unauthorized posts by an operator will result in the deactivation of an account.
******************************************************************************

SUPPORT DEPARTMENT

There are a lot of messages coming in every day to our email so it’s important to always
include your worker ID at the beginning of your message to prioritize your inquiry.
Also, all questions will be handled during the UK time.
• If the send button on the platform is not working:
1. Check the length of the messages. Make sure it’s an average of 150 characters.
2. Refresh the page. Sometimes the error message is not showing immediately.
3. Logout, clear your cache, then log back in.
4. DO NOT CLICK THE TRANSLATE TO ENGLISH POP UP

Please report the following to SUPPORT!


• OPERATORS SENDING MESSAGES WITH VIOLATIONS
• Operators who are sending dating messages, random replies, a message with no call to action, or
with grammatical errors.
• Screenshots should be sent to [email protected]
● Make sure that the screenshot is big enough to read the message
● All questions about worker ID and (de)activation should also be addressed to the Support
Department

POKE MESSAGE

• We have a department called POKERS and they send enticing messages to the customer
until they reply. Once they do the messages are forwarded to operators.

• You can report a poke if the message is too specific and causes trouble to the customer ie:
the customer already booked a hotel or already on his way to the place of meeting. Please
send screenshots if this happens.
• Screenshots should be sent to Support Team USA, [email protected]
Subject Poke Report
● Make sure that the screenshot is big enough to read the message

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