FRONT OFFICE ASSESSMENT – TEST 1
(Each question carries a ½ mark. Total marks 30)
Student’s Name:
Batch Code: Centre:
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment
TIMELINE: You can take upto 2 hours to submit the Assignments
A Fill in the blanks
1. CP Plan offers room tariff and breakfast.
2. PALANJEE PESTONJEE started the first luxury-hotel in
Bombay (Mumbai) in 1840.
3. HRACC has been set up and it inspects and assesses the hotels for star
rating.
4. In 1903, Jamshetji Nusserwanji Tata constructed the TAJ MAHAL
Hotel in Bombay (Mumbai)
5. is very important as it signifies respect for others and values
for other people’s time.
6. The ORCHIDHotel in Mumbai, was the first Ecotel hotel in the whole of
Asia.
7. FOATELS is an anchored passenger ship (which is not
seaworthy) that is operated as a deluxe hotel.
8. HK and KITCHEN are two main Support Centers in a hotel.
9. FLOOR LIMIT is the credit limit given by the credit card
company to the cardholder.
10. RETENTION CHARGE is the money paid by the guest in order
to guarantee his reservation.
11. A SKIPPER is a guest who leaves the hotel without settling his bill.
12. Always answer a phone call within 3 rings.
13. A guest who checks in as part of a group is called a _.
14. The RACK _ rate is the maximum rate charged for a room and is
featured in the tariff card.
15.A WALK-IN guest checks-in to the hotel, but he does not have a confirmed
reservation.
B Tick the correct option
1. A tariff calculated at 75% of the Rack Rate.
Rack rate Day rate
Write the correct choice: DAY RATE
2. Credit limit given to the card holder by the credit card company.
Floor Limit House Limit
Write the correct choice: FLOOR LIMIT
3. The number of in-house guests in a hotel at any point of time.
House Use House Count
Write the correct choice: HOUSE COUNT
4. A guest who is not given any credit facility in the hotel.
No Show No Post
Write the correct choice: NO POST
5. This Plan includes room tariff only.
Continental Plan European Plan
Write the correct choice: EP
6. These are deluxe hotel properties with a helipad facility
Floatels Lotels
Write the correct choice: LOTELS
7. This voucher is filled up for complimentary items to be given to the guest.
Amenities Voucher VPO Voucher
Write the correct choice: AMENITY VOUCHER
8. This form is filled up by the guest on arrival
Reservation Form Registration Form
Write the correct choice: REGISTERATION FORM
9. Filling up of this form is mandatory for foreigners, on arrival
Errand Card ‘C’ Form
Write the correct choice: C-FORM
10. This Master Key opens even double locked rooms.
Grand Master Key General Master Key
Write the correct choice: GRAND MASTER KEY
11. This person is authorized to encash foreign currency.
Outlet Cashier Front Office Cashier
Write the correct choice: FO CASHIER
12. This form of payment is not acceptable for bill settlement.
Traveller’s cheque Personal cheque
Write the correct choice: PERSONAL CHEQUE
13. This guest has a confirmed reservation, but does not check-in
No Show Understay
Write the correct choice: NO SHOW
14. The number of rooms occupied in a hotel at any point of time.
Availability Occupancy
Write the correct choice: OCCUPANCY
A True/ False
1. The American Plan includes room tariff, breakfast and
either lunch or dinner. True/False
Ans FALSE
C True/ False
1. The American Plan includes room tariff, breakfast and either lunch or
dinner. True/False
Ans FALSE
2. Rotels are trains which have been converted into hotels. True/False
Ans. TRUE
3. FHRAI helps the Hospitality Industry to grow, prosper and keep in
pace with the development in the International scenario. True
/False
Ans. FALSE
4. Heritage hotels must provide car parking, garage, accommodation, rest
facilities. True/ False
Ans. FALSE
5. Room sales accounts for more than 50% of total hotel sales. True/False
Ans. TRUE
6. A cooperative attitude is the essence of teamwork.True/False
Ans. TRUE
7. Always establish eye contact while speaking to the guest. True/False
Ans. TRUE
8. The Concierge looks after reservation of rooms. True/False
Ans FALSE
9. House Count is the number of in-house guests at any given time. True/False
Ans. TRUE
10.Whenever speaking on the phone, you must do it with a smile. True? False
Ans. TRUE
11. Punctuality is not a necessary quality to have. True/False
Ans. FALSE
12. A motel is a hotel that provides gambling facilities. True/False
Ans. FALSE
13.Amenities Voucher is filled by Front Office for complimentary items.
True/False
Ans. TRUE
14. ‘C’ Form must be filled for Indian nationals only. True/False
Ans. FALSE
15.Mail and messages are handled by the Guest Relations Executive.
True/False
Ans. FALSE
B Answer in one sentence
1. What is the meaning of Hospitality?
Ans. TAKING CARE OF GUESTS AND ANTICIPATIONG THEIR NEEDS
2. What were the first organized hotels in Switzerland called?
Ans. CHALETS
3. What is another name for a semi-residential hotel?
Ans. APARTOTELS
4. On which plan do resort hotels operate?
Ans. MAP
5. What is a casino hotel?
Ans. GAMLING FACILITIES
6. Define a ‘Revenue Center’?
Ans. WHICH EARNS REVENUE KIKE FO AND FNB SERVICE
7. Give two examples of Operating and Non-Revenue Producing
Ans. HK AND HR
8. What is the full form of CVGR?
Ans. COMPANY VOLUME GAURANTEE RATE
9. Who is a Special Interest Tourist?
Ans.
10.Which type of guest is termed as FFIT?
Ans. FOREIGN FREE INDIVIDUAL TRAVELLER
10. What is House Limit?
Ans.
12. What is ARR? How is it calculated?
Ans. AVERAGE ROOM RATE
13. Name the records maintained for Left Luggage?
Ans.
14. List any three modes of payment accepted by hotels?
Ans. CASH + CREDIT CARD + TC
15. How is a containable fire handled?
Ans. USE A FIRE EXTINGUISHER
