P O O JA P (USC)
PROFESSIONAL SUMMARY -----------------------------------------------------
Over 9+ years of IT experience which includes extensive experience as Business Analyst with UKG
Kronos, Kronos Administrator with specialization in Kronos WorkForce Central and Work Force
Dimensions.
Having experience in handling techno-functional activities that include Requirements gathering,
Solution designing, Development/ Configuration/Set-Up, Testing,
Migration/Implementation/Deployment/Integration.
Having extensive experience in documented and refined requirements in Confluence, ensuring
alignment with business objectives.
Experienced in customizing Kronos Workforce Central WFC to WFD Dimensions. Creating Calendars,
Workflow notifications, Attendance and Leave document auto generation etc.
Experience of UKG Workforce Central and UKG Dimensions modules related to scheduling, absence
management, custom
reporting, integrations/APIs, HR/payroll processing.
Demonstrated experience in integrating Workforce Device Manager with Kronos Workforce Central,
enhancing system coherence and data accuracy.
Have extensive experience in developing detailed test plans and strategies tailored to the specific needs
of the PRO (UKG WFM) application.
Proficient in customizing JIRA workflows to fit the specific needs of the project, improving efficiency
and clarity.
Experience in creating comprehensive documentation for PL/SQL code, including code comments, data
dictionaries, and version control, facilitating easier maintenance and knowledge transfer to other team
members.
Proficient in optimizing WIM integrations for performance improvements, reducing data processing
times and enhancing system responsiveness.
Expertise in utilizing UKG Pro Workforce Management to optimize employee schedules, ensuring
efficient workforce utilization.
Have Experience of utilizing of TOSCA’s dynamic date and time expressions to create flexible and
reusable test cases that adapt to different testing scenarios2
full Software Development Life Cycle (SDLC) of a project that includes gathering detailed business
requirements, translating requirements into technical specifications, developing system design,
building and testing of a design to deliver solution to the client.
Experience with implementation of Kronos Workforce Central (WFC), Kronos Workforce Management
(WFM) Timekeeper, Scheduler, Accruals, HR, Payroll, Paycode, and Pay Roles.
Experience in working with Workforce central components like advanced Scheduling, Time and
attendance, Time and Labor
and Absence management. Great exposure and hands on experience on Kronos WFC 8.1.
Expert in Workforce Connect/Integration Manager, Time and Attendance, Activities implementation,
Setup Data Manager,
Advanced Reporting, and Forecasting.
Have Experience on HR Employee information maintenance from UltiPro system to Oracle and from
Oracle to Kronos.
Expertise creating and configuring Data views and adding them to Genies and create Reports using
visualization tool and publish them to Workforce Dimensions.
Experienced in Kronos Workforce management including versions V6.0, V7.0, V8x along with major
upgrade activities.
EXPERIENCE
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Senior UKG Kronos Business Analyst/HRIS
Bank of America, Irving, TX March 2021 to Present
My responsibilities include support, analysis, change management, and implementation across the core
WFC, Time and attendance, absence management, device manager and WIM modules in WFC 8.1
environments.
Responsible for Gathered requirements and Developed reports based on the Business team
requirements using UKG Pro.
Worked through the entire System Development Life Cycle (SDLC) starting from the proposal to the
implementation of the systemHeavy.
Worked on data conversion project from ADP to UKG Pro. Extracted employee master file data, Payroll
balances and
parallels data for UKG Pro implementation using ADP report writer.
Developed and maintained automated test scripts using TOSCA for various modules of the PRO (UKG
WFM) application.
Writing and optimizing SQL queries in Oracle 12c to extract, transform, and load (ETL) data efficiently,
enhancing Kronos reporting and analytics capabilities.
Monitored project progress and milestones in JIRA, providing regular status updates to stakeholders.
Coordinating and executing UAT with end-users to validate that the application meets their
requirements and expectations.
Involved in generation and execution of SQL queries with the payroll coordinators to gather the
requirements and implement them in the Kronos.
Utilized TOSCA to perform performance testing, ensuring the application met performance
benchmarks.
Developed and executed data extraction scripts and queries using SQL or other relevant tools to extract
data from Kronos UKG Pro (Dimensions) databases.
Performed upgrade to Kronos WFC V8.1.6 to include Attendance and Leave Modules and software
upgrades to Kronos 4500 time clocks. HRIS interfaces from ADP WFN (Workforce Now) to ADP SDH
(Stream Online Data Hub).
Integrated Confluence with JIRA to provide a transparent workflow, improving project tracking and
issue management.
Skilled in optimizing employee schedules to maximize productivity, minimize labor costs, and meet
staffing requirements, leveraging Kronos Timekeeper's scheduling capabilities.
My responsibilities include support, analysis, change management, and implementation across the core
WFC, Time and attendance, absence management, device manager, data collection manager, SDM, and
Dell Boomi modules in 8.1 environments.
Configured and managing integrations using Kronos Workforce Integration Manager to streamline data
transfer between Kronos Workforce Central and external systems.
Collaborated with cross-functional teams including HR, IT, and Operations to align Kronos solutions
with business objectives and drive successful adoption across the organization with the assistance of
Gensis.
Proficient in writing PL/SQL scripts for data migration tasks, ensuring seamless transfer of data
between Kronos and other systems during implementation or upgrade projects, minimizing downtime
and data loss.
Installations and implementation of Kronos Workforce Central (WFC) V8.0- 8.1, Kronos Workforce
Management (WFM)
Timekeeper, Scheduler, Accruals, HR, Pay code, Payroll and time.
Provided phone and email support to facility HR and Finance departments
for Ultipro HRMS, kronos Time & Attendance, and Taleo Applicant Tracking systems.
Developed custom reports using PL/SQL queries to extract and present data from Kronos databases,
catering to specific business reporting needs and providing actionable insights to stakeholders.
Implemented Confluence to save approximately $500,000 per year in management consulting costs by
improving project management efficiency.
Configure, tested and rolled out Kronos UKG WFR Accruals, Payroll, TLM, ULTI Pro and HR to meet
clients' needs and wants.
Demonstrated ability to troubleshoot and resolve complex WIM integration issues, minimizing
downtime and maintaining business continuity.
Include supporting, analyzing, change management and implementation across the core WFC, Time and
attendance, absence management, device manager and WIM modules in WFC environments.
HRIS Project Management overseeing Kronos UKG Dimensions implementation and mapping including
Timekeeping, Scheduling, Absence Management (Leave, Accruals, and Attendance), Device
Management, SSO, Integrations, and ad- hoc Reporting.
Worked on the WFD Advanced Scheduling, Timeclocks, Accruals, Attendance to configure the different
accrual profiles from scratch. Worked and resolved the issues of WFD – Intouch Clocks and trouble
shooting.
Gathered detailed requirements and create BRD (Business Requirement Documents). Preparation of
technical design document and submit document for client approval.
Business Analyst
Charter Communications, Charlotte, NC Dec 2017 to February 2021
Gathered Business Rules, Functional Requirements and Non-Functional requirements of HR
department for implementation of Kronos (Timekeeper, Accruals and Access profiles).
Provided phone and email support to facility HR and Finance departments for Ultipro
HRMS, kronos Time & Attendance, and Taleo Applicant Tracking systems.
Used TOSCA to perform integration testing, ensuring seamless interaction between different system
components.
Designed modular and maintainable test cases using TOSCA’s Test Case-Design feature, promoting
reusability and reducing maintenance efforts.
Extensive knowledge in Kronos WFM end to end configuration, implementation, integration,
installation, upgrade, migration,
and support.
Thorough understanding of labor laws and regulations, with the ability to configure Kronos Timekeeper
to ensure compliance with overtime rules, break regulations, and other legal requirements.
Maintain clock communication servers, monitoring clock activity and balancing of clocks for
timekeeping operations.
Conducted a post-UAT review to analyze the testing process, identify areas for improvement, and
document lessons learned.
Skilled in conducting system upgrades, applying patches, and performing regular maintenance tasks to
ensure Kronos Timekeeper remains up-to-date, secure, and optimized for performance.
Successfully worked on WIM upgrade projects, ensuring integrations are up-to-date with the latest
Kronos Workforce Central versions.
Worked on setting up accruals, from holiday setup to accrual plans, as well as upgraded custom reports
and WIM interfaces
to Kronos 8.0. And hands-on installation of the Connect to AD product for UKG Pro/UltiPro integration
with Microsoft AD.
Developed interfaces using Kronos WIM for several stores to output data for reporting and adjustments
of data Provided training for all offshore teams in India and worked with them on all knowledge transfer
regarding day to day troubleshooting of Kronos.
Developed comprehensive documentation on WIM integration processes and provided training to end-
users, facilitating knowledge transfer and empowering teams.
Implement UKG (Kronos) modules Dimensions - Timekeeping, HR HCM, Payroll HCM, Absence
Management, Advance Scheduler and ACA.
Served as subject Matter Expert (SME) for all Government/DOD related scheduling, forecasting, and
training events.
Generated detailed reports and dashboards in JIRA to track project metrics and performance.
Developed a detailed UAT plan that outlines the testing strategy, timelines, resources, and
responsibilities. This plan should include specific functionalities to be tested and expected outcomes.
Developed custom connectors and components within Dell Boomi to facilitate smooth integration with
UKG, addressing unique business requirements and ensuring a tailored solution for the organization.
Perform technical configuration, reporting, and other application technical tasks for Kronos Workforce
Central Versions 8.1.6.
Manage UKG Attestation processes, ensuring compliance and accuracy in employee data and related
attestations.
Configure new functionality within Kronos to support changing business needs such as pay rules,
customer reporting, attendance rules, and automated alerts.
Worked on implementation of all the building blocks of Work force Time Keeper and time Attendance
module as well to configure the web server and app servers for the kronos environment.
Analysed Business requirements for the configuration and implementation of Enterprise eTime (EeT),
time and attendance system.
Prepared the requirement documents to configure the Workforce Timekeeper and Continuously looking
for areas to improve the Kronos processes, configuration and user experience for a more efficient and
accurate timekeeping solution.
Kronos Analyst
Mayo Clinic Rochester, MN March 2015 to Nov 2017
Install, support, and configure Kronos applications to include Workforce Central Scheduler for
Healthcare and Optimized Scheduler, Workforce Central Timekeeper.
Researched, wrote, and edited test procedures used for upgrades; Modules include HR/Payroll,
Timekeeper, Leave and Attendance. Setup & Configured Workforce Forecasting and Scheduling.
Used data to create reports (employee hours worked, missed punches, etc.) to give to managers to help
them better track their employees.
Maintain the Kronos Workforce Central 6.0 time-keeping system to ensure accurate time-keeping
through maintenance of pay rules, schedule groups, security profiles, labor levels, and accrual profiles.
Attended & held training session for team analyst to present new enhancement of Kronos 6.0.
Well versed with modules from Kronos 6.0 Scheduling, Labor costing, Schedule changes and postings,
accrual balance updates, vacation approvals, and timecard status changes can now be instantly.
Involved in making sure all the employees had the correct rules and profile settings for their required
access on the Kronos system.
Made any changes to labor levels, pay code rules, holiday rules, and any other data that was involved
with the employee.
Plans, performs, and executes process improvement initiatives (ITIL and Six Sigma) in order to improve
and support business systems and activities and/or to deliver greater effectiveness and efficiency
Worked on the Work Force Dimensions (WFD) and Work Force Central (WFC) product.
EDUCATION
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Bachelors in Psychology
Drexel University
