Jagannadha raju
Mobile: +91-9705580287
E-Mail: [email protected]
Professional Summary:
● Having 2.6 years of relevant experience in IT industry with diverse roles in the
field of Operations Support and Maintenance of standalone applications and
web-based applications.
● Played the role of Application Support Engineer.
● Having Good Knowledge on ITIL process.
● Worked on L2/L3 support activities for different applications developed by
BMW Group.
● Involved in weekly deployments to make sure to solve all reoccurring issues.
● Created reusable solutions for solving incidents in Resolve IT.
● Resolved and tracked production incidents and prevent reoccurrences.
● Responded to service tickets and service requests within established time-
based requirements.
● Communicated with shift teams and shared the related documentation.
● Involved Problem Management to prevent the reoccurrences and outages.
● Coordinated with internal and external Client resources to isolate and
troubleshoot issues resulting with service disruption and outage.
● Researched and evaluated alternative solutions and made recommendations
to obtain efficiencies and cost-effective solutions.
● Managed excellent relationships with IT Operations and stakeholders to
optimize application performance and results.
● Working Experience on World class Product BMW Connecteddrive.
● Working experience in Offshore- onshore Teams environment globally
(EMEA,APAC,NA).
● Good experience In Postgres SQL, Linux, openshift enterprise application
monitoring using Dynatrace and Grafana.
● Having experience in debugging REST API based store transactions data
analysis.
● Good Experience in Root cause analysis And Outage handling.
● Providing database security administration such as User ID’s, Passwords,
roles, etc
● Performing daily maintenance including monitoring backups, managing disk
space, and maintaining database objects.
Professional Experience:
▪ Presently working as a software Engineer in Achala IT Solutions Pvt ltd
(SULZER GMBH, Germany) Hyderabad from December 2018 to till now.
Qualifications:
▪ Completed Bachelors from DNR College of Engineering and Technology, JNTU in
2016 with an aggregate of 68%.
Technical Skills:
Database Postgres, MSSQL
Monitoring Tools SMP
Ticketing Tools ITSM(BMC REMEDY)
Elasticsearch Tool Kibana
Servers Glassfish, Apache,openshift
Middle Technologies MQ
PROJECTS DETAILS
Project 1:
Project Title Contract And Service Administration (CASA)
Client BMW Group (Rolls Royce,MINI,BMW I,BMW)
Period Dec 2018 to Aug2020
Team Size 10 members.
Description:
CASA (Contract And Service Administration) is a global management system for handling
telematic accounts and services in the BMW Connected Drive (CD) system environment. It
also serves as a System that manages the contracts of the customer or offers of the users
that avail in the car. It also manages the complete profile of the right from the
manufacturing of the car (in the plant) and until the vehicle is demolished.
Responsibilities
▪ Providing24/7 application support for both infrastructure and customer related
issues.
▪ Coordinating with interface partners to get the issues fixed on time.
▪ Log file analysis to know the exact issue Using WINSCP, Kibana and Putty.
▪ Application Monitoring using Dynatrace and SMP monitors
▪ Reporting SLA and Incident trend to onshore team.
▪ Attending meetings with the onshore team and BMW executives.
▪ Reporting complex issues or creating a PBI to the next level after the initial
analysis.
▪ Major incident management (MIM) in order to inform the Client about Ongoing
outage/performance issues.
▪ Incident Management, Change management, problem Management,
▪ Smoke test Execution in order to Post checks application status after T.X Releases
Project 2:
Project Title BUFFET (BFF)
Client BMW Group (Rolls Royce,MINI,BMW I,BMW)
Period June 2019 to till present
Team Size 6 members.
Description:
Buffet (BFF), the ConnectedDrive Billing Service, is the system that is responsible for
the price calculation and billing of the ConnectedDrive Services. It is based on the
accounting system OpenInformer.
Responsibilities:
▪ Providing24/7 application support for both infrastructure and customer related
issues.
▪ Log file analysis using putty.
▪ Coordinating with 3rd level in order to get the issues/defects fixed on time.
▪ Application Monitoring using SMP (nagois) monitors.
▪ Smoke test Execution in order to Post checks application status after T.X Releases
Project 3:
Project Title L (BFF)
Client ACHALA SOLUTIONS (JUNIOR DBA)
Period June 2020 to till present
Team Size 6 members.
Responsibilities:
Performing daily maintenance including monitoring backups, managing disk space,
and maintaining database objects.
Participating in on-call rotation and working occasionally after hours or on weekends.
Cloning and refreshing of databases.
Responding to client email requests.
Maintaining client documentation including database topology, connection
procedures, and special instructions.
Providing database security administration such as User ID’s, Passwords, roles, etc
Monitoring and responding to alerts posted from client databases.
Personal Information:
▪ Name : Jagannadha Raju SVPKH
▪ Address : H.no 100-3, Epigunta village, T.narasapuram mandalam,
W.G.DIST , 534467.
▪ Date of Birth : 25th Dec 1995
▪ Languages known : Telugu, English.
Best Regards,
Jagannadha raju svpkh
