SCHOOL:-

NAME:-
CLASS: JUNIOR THREE (3) J.S.S. 3
SUBJECT: BUSINESS – STUDIES

FIRST TERM EXAMINATION 2023 22) Which of the following attracts extra charges to handle? a
OBJECTIVE PARTS: SECTION A ordinary mail b. post card c. business letter d express
1) Which of the following is not an aid to trade? a. letter
Transportation b. Communication c. Advertising d. 23) A call from Lagos to Accra is an/a ---- call.
Commerce a local b trunk c ordinary d international
2) ___ is a type of advertising. a. Information b. Informative 24) --- helps to save an ocean going vessel in danger
c. Marketing d. Competition. a diagram b. telegram c. programme d none of the
3) Advertising___ demand for the advertised product. a. above
discourages b. reduces c. stimulates d. hinders. 25) The following are services rendered by the post office
4) The form of advertising that involves producers of similar except? a. express letters b. money orders c. poster orders
products coming together to advertise their products is d. satellite services.
known as ___ advertising (a. competitive b. generic c. 26) The objective of a business that is to be achieved at a
persuasive d. indirect. specific period is called__ (a) business strategy (b) business
5) The cost of advertising a product is borne by ___ (a) purpose (c) business document (d) business map.
marketers b. advertiser c. consumers d. producers. 27) Before establishing a business venture, it is necessary to
6) Transportation is the movement of _____ and ____ from one identify the goals of such business. (a) Sometimes true
place to another. (A) goods and services B. goods and loads (b) False (c) Always true(d) One cannot be sure
C. people and children D. people and goods. 28) Who among the following should be the one to identify the
7) Which of the following is not an importance of business goals? The___ (a) receptionist (b) secretary (c)
transportation? Transportation___ (A) expands the scope of manager (d) entrepreneur
the market for manufactured goods. B. facilitates the 29) The following explain the acronym SWOT analysis except
distribution of goods C. increases the spoilage of goods D. (a) objectives (b) threat (c) strengths (d) weakness
encourages tourism. 30) Insufficient capital and poor customer services can be
8) Which of the following means of transport is suitable for regarded as ___ to a business. (a) threats (b) weaknesses (c)
transporting crude oil? (A) Ferry B. Coaster C. Pipeline D. opportunity (d) strengths.
Road transport 31) The written form of a business’ objectives and their
9) The means of transport that involves special iron tracks for it strategies is called business ___ (a) product (b) service (c)
to move is known as ___ A. pipeline transport B. road plan (d) management
water transport C. rail transport D. air transport. 32) The external factors of a business environment that can have
10) Which is the odd one among the following? (A) Ferry B. negative effect on the goals of a business are termed as ___
Carmel C. Trailer D.bus. (a) objectives(b) strengths (c) threats (d) weaknesses
11) ---- is the fastest means of transport. A. Air B. Water C. 33) The business plan should describe the business objectives
Road D. Rail and the ___ of achieving it.(a) layout (b) components (c)
12) ---- is the most suitable means of transport for carrying strategies (d) plan.
bulky good. A. Water B. Air C. Road D. Rail 34) Which one of the following is not a characteristic of a
13) ---- transport system is the most suitable for carrying business plan?(a)Achievable (b)Measurable (c) Cheap
perishable. A. Road B. Air C. Rail D. Pipeline and easy (d)In written form.
14) --- transport system is affected by traffic jams. 35) Which is the first procedure in drawing the business plan?
A. Road B. Rail C. Air D. Water (a)Action plan (b) Market research (c)Background
15) The transport system that is most affected by weather is ---- preamble (d)Production
A. rail B. road C. water D. air 36) A way of making sure that consumers derive maximum
16) Which of the following is not a source of receiving satisfaction from the goods and services they buy is called
information in an office? ___ (a) Consumer exploitation(b) Consumer manipulation
a. Drums b. Internet c. Letters d. Telephones. (c) Consumer protection (d) consumer legislations
17) Metal gong is an example of ____ a. indirect b. modern c. 37) The following are the needs for protecting the consumers
traditional d. written. except (a) to avoid arbitrary behavior (b) to ensure constant
18) Which of the following is NOT a GSM service provider in supply of essential product (c) to allow unscrupulous
Nigeria? a. Airtel b. Nokia c. Globacom d. MTN activities of the manufacturers (d) to prevent false
19) The following are auxiliaries to trade EXCEPT a. advertisement claims.
advertising b. insurance c. communication d. accounting. 38) Consumer need to be protected against fake and substandard
20) Signs are also a form of -----------a. Communication b products. (a) True (b) False
interviewing c. celebrating d. none of the above. 39) Which of the following laws protects the consumer from
21) The call made from Aba to Kano in Nigeria is called --- call. misleading advertisements, handbills and sales promotion?
a trunk b. local c. internal d. international (a)Rent Edict (b) Sale of Goods Act 1893
(c) Weights and Measures 1963 (d)Food and Drug Act 1995
40) The agency that eradicates the use and trafficking of hard 17. Define consumer complaint.
drug is called___ (a) NAFDAC (b) SON (c) Ministry of 18. State the types of consumer complaint. What is an
Environment(d) NDLEA office?
41) A complaint can be oral or written a. True b. False 19. Mention the types of an office that you know and
42) An expression of dissatisfaction is called ___ a. redress b. give an example for each.
complaint c banning of product. 20. State seven functions of an office.
43) A complaint that has a defendable basis is known as___ 21. Give seven components of Business Studies.
complaint. a. wholesome b. clean c. 22. What is trade by barter?
justified d. unjustified. 23. What is a sole proprietorship?
44) Resolving complaints brings the following benefits 24. Give three advantages and three disadvantages of sole
EXCEPT ___a. engendering a happier customer b. proprietorship.
improving customer loyalty c. increasing customers’ 25. State four other forms of business organizations that you
complaint d. creating opportunity to examine a product. know.
45) Which of the following agencies protects consumers? a. 26. Who is an entrepreneur?
EFCC b. INEC c. NAFDAC d. NECO 27. State four qualities of an entrepreneur.
46) The act of putting right the wrong that has been done is 28. List and explain three importance of communication.
called__ a. redress b. complaint c. restricting d. 29. How does communication serve as an aid to trade? Give
accommodation. five examples. What is a typewriter?
47) One of the following is not a consumer right. a. right to 30. Give ten parts of typewriter
choose b. right to safety c. right to credit facility d. 31. Which is the moveable part of typewriter when typing?
right to be informed 32. Give the function of each part of typewriter as mentioned
48) All of the following are reasons for banning chemicals above
EXCEPT ___a. when they affect red blood cell b. when 33. In what year was typewriter invented?
they affect hormones c. when they improve human health Explain: a registered letters b ordinary letters and c
d. when they affect neurological cells. trunk calls.
49) The full meaning of PIC is ___ a. People s’ Interest 34. Mention four types of communication
Committee b. Personal Interest Council c. Prior Informed 35. What is communication?
Consent d. Procedural information Council. 36. Mention four importance of communication.
50) Consumers can seek redress through the following agencies 37. What is insurance?
EXCEPT ___a. CPC b. NAFDAC c. SON d. NDLEA. 38. 2. Mention the types of insurance.
39. 3. Give five principles of insurance.
MARKING GUIDE (ANSWERS) 40. 4. State four importance of insurance.
1.D 2.C 3.C 4.A 5.D 6.D 7.C 8.C 9.C 41. 5. Explain subrogation as a principle of insurance.
10.B 11.A 12.A 13.A 14.A 15.D 16.A 17.C 42. State five advantages and five disadvantages of
18.B 19.D 20.A 21.B 22.D 23.D 24.A 25.D transport by air
26.A 27.C 28.D 29.A 30.B 31.C 32.C 33.A 43. Mention three advantages of water transport over
34.C 35.B 36.C 37.C 38.A 39.B 40.D 41.A air
42.B 43.C 44.C 45.C 46.A 47.C 48.C 49.D 44. What is transportation?
50.A 45. Give the main means of transportation
46. State five importance of transportation
SECTION B: THEORY: Answer 7 questions
1. What is a business goal?
2. Give the acronym of SWOT.
3. What is SWOT analysis?
4. What is consumer redress?
5. Explain the following.
i. criminal redress
ii. Civil redress
iii. Administrative redress.
6. Give three ways by which consumer rights can be protected.
7. What is consumerism?
8. Mention four ways by which consumers rights can
be protected.
9. What is a complaint?
10. Explain the following: i. justified complaint ii.
Unjustified complaint.
11. List the steps to take when making a complaint
12. State the means of making payment.
13. What is a margin?
14. Give ten types of office equipment.
15. State the function of each of the office equipment.
16. State four roles of wages office.