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Statement date
Yuliia Haponenko
Flat 1 18 May 2024
7a Browning Mews Your account number
LONDON 9000 8094 3812
W1G 8RH
Your account statement. Your account and bill
0800 980 8800
Monday to Friday 8am to 8pm
Saturday 8am to 6pm
Account Balance -£1.00 Textphone: 0800 316 6899
Water and wastewater services
0800 316 9800
This statement is for information only. Lines always open
Textphone: 0800 316 9898
For the supply of water and wastewater services to:
Flat 1, 7a Browning Mews, LONDON, W1G 8RH.
Statement summary (25 April 2024 to 18 May 2024)
Opening Balance £0.00
Total credits/payments £1.00
Total debits/charges £0.00
Account balance -£1.00
Account activity for the statement period 25 April 2024 to 18 May 2024
Date Description/Transaction Debits (£) Credits (£) Balance (£)
25-Apr-24 Opening balance 0.00
17-May-24 Payment 1.00
Account balance as of 18 May 2024 -£1.00
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For services including large print, braille and interpreters
visit thameswater.co.uk/extracare or call 0800 009 3652.
Our commitment to you: We will make payments as part of our Customer Guarantee Scheme if we fail to achieve the levels of service
outlined here. We will keep appointments, respond to written queries and complaints about your bill or service within 10 working days,
respond to written requests to change your payment arrangements within five working days if we are unable to make the change,
respond to written enquiries about our extra care services within five working days, provide 48 hours advance notice of planned work that
might result in you having no water supply for four hours or more, restore your water supply within the time specified on the notice for
planned work, restore your water supply within 12 hours of a burst water pipe (48 hours if it is a big one), maintain an appropriate water
pressure to your property and protect your property from flooding from our sewers. We will also make a payment if we have to issue
you with a ‘restriction of use’ notice, because of problems with our water supply. Find out more about this and our other standards at
thameswater.co.uk/codesofpractice.
Your water quality: If you have concerns about your water quality please contact us or visit thameswater.co.uk/waterquality. A free
report for your area can be made available within seven days. If this remains unresolved you can contact the Drinking Water Inspectorate
by visiting dwi.defra.gov.uk/consumers.
Our annual report: To view our annual report and financial statements, including regulatory accounts, please visi t
thameswater.co.uk/annualreport.
The Consumer Council for Water: If you have followed our complaints process but are still unhappy, the Consumer Council for Water
offers free independent advice. You can visit their website ccwater.org.uk, call them on 0300 034 2222, or write to them at Consumer
Council for Water, c/o 1st Floor, Victoria Square House, Victoria Square, Birmingham B2 4AJ.
Credit reference agencies: We share your information with, and receive information from credit reference agencies. We do this in
order to help us maintain up-to-date customer records and as part of our debt collection process. For more information and our updated
Privacy Policy please visit thameswater.co.uk/yourdata or contact us.
Registered address: Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661.
VAT Registration no GB 537–4569–15.
