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ANNEX 3A - Project sheet for the employment of voluntary operators

in the civil service in Italy
BODY
1. Name and SU code of the institution registered in the SCU register proposing the project (*)

CITY OF TURIN – CODE SU00052

PROJECT FEATURES
2. Title of the program (*)
PARTICIPATE LIKE

3. Project title (*)

NAVIGATING THROUGH BOOKS: a sea of knowledge for everyone

4. Specific context of the project (*)

4.1 Brief description of the specific project implementation context (*)
Founded in 1404, the University of Turin is one of the oldest and most prestigious Italian universities: protagonists
of the 20th century such as Antonio Gramsci, Piero Gobetti, Norberto Bobbio, Cesare Pavese, Primo Levi, Umberto
Eco studied here; 3 Nobel Prizes for Medicine: Salvatore Luria, Rita Levi Montalcini, Renato Dulbecco; 2 Presidents
of the Republic: Luigi Einaudi and Giuseppe Saragat.

With over 81,000 students and 4,000 employees, it forms an ecosystem made up of seven large poles divided into
27 Departments and more than 100 offices throughout the region.
It boasts a wide educational offer: over 150 study courses in the economic, legal and political, social, humanistic,
scientific and health areas; 38 research doctorates and more than 110 masters.

UniTo is aware of its role in the local community, it promotes the transfer of knowledge to citizens* and businesses
in the areas: health, cultural heritage; agrifood, circular & bioeconomy, energy and the environment, mobility and
transport, smart technologies.
The University is committed to issues of economic, social, environmental and economic sustainability and pays
particular attention to the inclusion of students, through policies to support the right to study, initiatives for people
with disabilities and learning disabilities and the promotion of activities for refugees and detained students.

The UniTo community has 22 libraries located in different municipalities (Turin, Cuneo, Savigliano, Grugliasco,
Orbassano) with around 2.9 million paper books, thousands of digital resources and full access to the Internet.

University Library System

The University Library System is divided into 6 Poles, very different from each other in size, collections and
organization, which are responsible for the protection, conservation and enhancement of the cultural heritage and
the organization of services for the community.
Some realities are monolibraries: Agriculture and Veterinary Science (in Grugliasco), Management and Economics,
Medicine (with 4 book points in Turin and 1 at the Orbassano Hospital).
The Polo del Campus Einaudi includes the Norberto Bobbio Library and the University of Cuneo; Human Sciences
brings together 11 libraries and 1 media library; Sciences of Nature has 10 scientific area libraries.

In this variety of knowledge, libraries develop, preserve and enhance the heritage, paper and digital, current and
historical, provide services to the public in support of teaching and

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research (loan and consultation, interlibrary services, training courses) and organize activities to disseminate
knowledge in collaboration with museums, schools and local bodies.

For each library, the reference target is made up of: -

institutional users (students, teachers and researchers), who need texts and resources for teaching and research

Alongside a multifaceted external user:

- graduates* who, in contact with the world of work, need insights and updates - scholars of various origins, looking
for new sources
of information - enthusiasts* and simple citizens*, attracted* by the multiplicity of
cultural offerings.

Agricultural and Veterinary Sciences

Library The Agricultural and Veterinary Sciences Library is a documentation center referred to by the community
of teachers, researchers and students on the Grugliasco campus. Overall it has approx. 90,000 volumes, in addition
to degree theses, on paper until 2018. The services are: consultation of bibliographic material and magazines
displayed on open shelves; photocopies; loan of monographic and interlibrary material; document delivery. The
Library is a loan point of the Ente Right to Study and has an outdoor green area, covered by wifi and equipped with
tables and benches.

Economics and Management Library The

Economics and Management Library is a point of reference for the scientific and student community present on the
“Poveri Vecchi” campus. It has a heritage of over 280,000 volumes. The services, both face-to-face and remote, are
aimed at institutional users and the local area. Significant participation in disciplinary and territorial cooperative
projects and attention to the promotion of sustainable development issues through social channels. Among the
valuable funds, that of the economist Giuseppe Prato, the subject of a digitization project.

Federated Library of Medicine - Polo Molinette

The site is equipped with a reading room for consulting bibliographic material and with a reception desk to respond
to the study and research needs of users (students, postgraduates, researchers, teachers). It has a part equipped
for back office activities equipped with wifi, with the possibility of using IT devices

Polo Campus Luigi Einaudi – Bibl. Norberto Bobbio The

library is housed in the Luigi Einaudi Campus designed by the archistar Norman Foster and occupies 4 four floors
and 3 bodies for a total of approx. 10,000 m2. The heritage of 600,000 volumes is placed entirely on open shelves,
with the exception of ancient and rare material conserved in rooms with controlled temperature and humidity; There
are 750 paper magazines on subscription. The library has a reception area for welcoming guests and desks on the
floors for loans and information; 96 PCs to the public, wi-fi, book returns for the return of volumes, totems for self-
lending, multifunction printers and professional scanners. It preserves numerous archives of scholars and
personalities.

Polo Sciences of Nature - Bibl. “Kiesow” – Dept. of Psychology and Bibl. Earth Sciences The
Psychology library is a point of reference for scholars of psychological disciplines. It has a heritage of around
30,000 volumes, 2,000 of which belonged to Federico Kiesow, holder of the chair of the new discipline in 1905. The
library has a rich collection of psychological tests

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(about 200) and set up a room dedicated to the thought and work of Carl Gustav Jung and to analytical psychology.
Users can use two reading rooms, a room with computer workstations with thin clients and wifi, a reception for
services and a station for photocopies and prints.

Polo Humanistic Sciences - Bibl. University historian “A. Graf” and Bibl. Of Philosophy
The library is located in the Rectorate building, in the heart of Turin and is the center of the Polo delle Biblioteche
Umanistiche. With 200,000 books and 520 periodicals. It organizes guided tours for people from all over the world
and is a bridge between: - Past: walking through the
historic halls you immerse yourself in a journey through time; the library preserves and makes available the
personal book collections of many scholars, including: Arturo Graf, Augusto Rostagni, Matteo Giulio Bartoli, Arturo
Farinelli, Piero Martinetti, Emanuele Artom, Paolo Murialdi

- Present: the reading room is full of students and the Athenaeum room hosts multidisciplinary cultural exhibitions
and events (from history to medicine)
- Future: digitization projects allow everyone * to consult more than 26,000 books online.

Context of action The

libraries of the University of Turin possess an enormous bibliographic heritage in paper and digital form (2.9 million
paper volumes; thousands of titles of paper periodicals, 97,775 electronic periodicals and 116,347 electronic books);
they include important collections, which they enhance through the organization of events, the creation of virtual
exhibitions, the digitization of valuable funds.
Current events and those of the recent past have made it clear that there are contexts (pandemic), situations (wars)
and difficulties (movement; visual; use of bibliographic catalogues) which prevent many people from physically
accessing volumes and sources of knowledge and which can even lead to dangers for the conservation and
integrity of the same.
To cope with these worrying scenarios, libraries intend to maximize the actions aimed at expanding and diversifying
the methods of access to the bibliographic heritage, while at the same time taking care of its conservation for future
generations (also in digital format) with the aim of guaranteeing university community, studios*, citizens* and
schools an unrestricted access: by the weather (opening hours); from space (inability to move); by barriers
(architectural and physical); the knowledge and/or availability of information channels.

Analysis of needs and/or aspects to innovate •

NEED A = minimize barriers to the use of assets
The need to access bibliographic resources in digital format online was driven by the pandemic emergency, due to
the impossibility of going to library facilities • NEED B = Protecting the integrity of the heritage without
limiting its use
Ensuring the conservation and safeguarding of cultural heritage, making it available without geographical limitations
and for future generations • NEED C = open academic
knowledge to all*
Enable the territory to acquire tools for quality information by promoting cultural growth through the dissemination
of academic knowledge • NEED D = recovery of the memory of the
Masters of the University as sources of inspiration
Stimulate the cultural and human growth of the younger generations by making known the lives, actions and
thoughts of the Masters of the University of Turin, as ever-present examples • NEED E
= open to all* the possibility of accessing the services and initiatives offered by university libraries

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Allowing extended use in space and time of the services and collections of the Kingdom libraries
by enhancing the digital offer and organizing dissemination initiatives • NEED F = making the
recipients
protagonists in the implementation of new services and initiatives

Involving the public in the design of new services and initiatives, building them on the basis of
their specific needs and interests

Indicators (ex-ante situation)

The indicators that describe the initial situation and compare it with the situation expected at the
end of the project are described in point 5 of the project, and analytically declined for each specific
need/objective identified.

4.2 Recipients of the project (*)

This project is aimed primarily at* students* and* teachers belonging to the University of
Turin.
More than 81,700 male and female students refer to the 6 library hubs, with very different numbers
from location to location based on the number of students enrolled*.
The staff of the University of Turin is made up of more than 4,000 people: university professors;
researchers; laboratory technicians and support personnel.
All these figures guarantee in various ways the progress of knowledge in all its forms and to do
so they need to be able to access reliable, updated and quickly consultable documentary sources.

Thanks to the "Agreement for the reciprocity of library services" also students of the Turin
Polytechnic (36,000) have access to all UniTO services; from the University of Eastern Piedmont
(15,000); of the University of Valle d'Aosta (1,000) and of the University of Gastronomic Sciences
of Pollenzo (500).

In addition to this range of "internal" recipients, the project is aimed at the following "external"
targets, based on the specific activities carried out:

MACROACTION 1: DIGITIZATION AND CONSERVATION OF BIBLIOGRAPHICAL HERITAGE

Local and national schools (teachers and students), graduates, freelancers, scholars, citizens.

Furthermore, making digitizations available on the web opens up a potential global user base.
Total accesses to the online catalog of University bibliographic resources: 2,300,000 in 2021

MACROACTION 2: CITIZEN EDUCATION AND PUBLIC

ENGAGEMENT Local schools (531 institutes in the Piedmont area) and on a national basis
(teachers and students), citizens, associations, businesses.
The provision of information pills in digital format on the sites of the six library poles also opens
up a potential global user base.
Users registered on the 4 Facebook pages of the libraries involved in the project: 5,400 in total

MACROACTION 3: SOCIAL/OPEN DATA PATH TO ENHANCE KNOWLEDGE OF FIGURES OF

RELEASE IN THE ACADEMIC FIELD AND RELATED TO LOCAL CULTURAL HERITAGE - MASTERS
OF THE TURIN UNIVERSITY

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Schools (teachers and students), graduates, freelancers, scholars (users of the 22 external libraries belonging to
the Bibliographic Research Pole), citizens residing mainly in the metropolitan city of Turin and in Piedmont.

MACROACTION 4: DIGITAL COMMUNICATION

Schools (teachers and students), graduates, freelancers, scholars, citizens.
Access to the University Library System website www.sba.unito.it: 290,000
Registered users on the facebook page of the University Library System. 3,800

MACROACTION 5: USER INVOLVEMENT IN THE DETECTION OF THEIR

SATISFACTION AND INVESTIGATION ON TOPICS OF MAJOR INTEREST - CO-CONSTRUCTION OF ACTIVITIES FOR
THE FUTURE Schools
(teachers and students), graduates, freelancers, scholars, citizens.
Tutorial on youtube "How to use the United Catalog for searches": 230 views

5. Project objective (*)

Description of the objective with clear indication of the contribution it provides to the full realization of the program
(*)
All the specific objectives listed below contribute, at different levels and each with its own specificities and nuances,
to the achievement of the objectives of the "PARTECIPIACE" reference Programme, in constant coordination with
the other projects pertaining to it. The perspective underlying this coordination is that of concentration of efforts
and synergistic work on the territory, aimed at maximum attention to the recipients and the achievement of common
strategic objectives which, in this case, appear to be the following (taken from the Agenda 2030 and included in the
aforementioned programme): Goal 4 Provide quality, equitable and inclusive education and learning opportunities
for all Goal 10 Reduce inequality
within and between nations

• Goal 10.2 empower and promote the social, economic and political inclusion of all, regardless of age,
gender, disability, race, ethnicity, origin, religion, economic or other status

Goal 11 Make cities and human settlements inclusive, safe, resilient and sustainable
• 11.3 By 2030, enhance inclusive and sustainable urbanization and the capacity for participatory, integrated
and sustainable urban settlement planning and management in all countries. • 11.7 By 2030, provide
universal
access to safe, inclusive and accessible green and public spaces, especially for women, children, the
elderly and people with disabilities.
Goal 16 Promote peaceful and inclusive societies for sustainable development, ensure access to justice for all, and
build effective, accountable and inclusive institutions at all levels. • 16.5 Substantially reduce corruption and
bribery in all their forms • 16.6 Develop effective, accountable and transparent institutions at all
levels; • 16.7 Ensure responsible, inclusive, participatory and representative decision-
making at all levels.

As far as the specificities of this project are concerned, the general objective to which this is finalized is that of
guaranteeing ever wider, inclusive and aware access to quality information resources, through the creation of two
paths: the digitization and dissemination of the scientific knowledge.

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Digitization makes it possible to enhance and raise awareness of the heritage of the University of
Turin libraries with a view to the common good. Making the digitized volumes available on the
web will also be the basis for carrying out Public Engagement activities aimed at making the
digitized collections known, but also at educating citizens about the value of cultural heritage and
libraries and their collections, in general, promoting accessibility to quality sources.
Related to this objective are also the citizen education activities included in the project which aim
to develop topical issues of public interest and digital "information pills" on subjects on which
there is a widespread need for authoritative information and a growing interest on the part of the
ordinary citizen first of all the issues related to the sustainable development goals of the 2030
Agenda (public health, issues related to physical and psychological well-being, sustainable
development, climate change, active citizenship, copyright, etc.) .
The sources supporting this activity are the book heritage of the University libraries.
Through the provision of digital and digitized sources, Public Engagement and citizen education
activities , the project intends to contribute to achieving objectives 4 and 10 of the UN Agenda
2030, in order to reduce inequalities, - provide a quality education and a learning opportunity for
all.

The “Navigare tra i libri” project will also contribute to ob. 11 and 16, on the basis of the common
thread that links all the projects of the PARTICIPIACE program, ie that cultural empowerment can
be the winning tool to catalyze participation and inclusion in the territories.
Libraries (civic ones but also those of the University of Turin) will be the protagonists of this
process, they will have to open up more and more to the territory, becoming real community
centers and cultural hubs of communities, within which all and all can access to the rights of
citizenship and knowledge.

The activities envisaged by the project will respond to the overall needs and challenges assumed
by the PARTICIPATE program and described in point 3 of the same, in particular:
- RISK OF SOCIAL DISRUPTION
- DISTANCE BETWEEN CITIZENS AND INSTITUTIONS

Specific objectives of the

project Each specific objective identified responds to one or more of the needs that have been
highlighted in the analysis of the reference context, in point 4.1, and in the same way will be linked
to the macro-actions and specific activities implemented (listed in point 6.1), to further underline
the strong connection with operations on the territory and with the needs and shortcomings
identified therein.
In order to be able to evaluate the effectiveness of the activities put in place by the project for the
achievement of the specific objectives indicated, expected results have been assigned to each of
the latter, through the identification of specific indicators: it is believed, in fact, that it is an ongoing
and ex post evaluation phase is essential , which can initially guide the volunteer operators and
the professional figures who make up the work teams in calibrating the activities in the best
possible way, also using the feedback from the recipients and, subsequently, help them in the
evaluation of the effectiveness and impact of the project on the territories and contexts involved.

OBJECTIVE 1 = Improve the remote use of culture, increasing the number of digitized texts
available to students, studios* and citizens*, to guarantee inclusive and quality education, beyond
the physical spaces of the library
- Through the achievement of this objective we intend to respond to:
NEED A = minimize barriers to the use of assets

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NEED B = To protect the integrity of the heritage without limiting its use
NEED C = open to all * academic knowledge

Indicator Initial situation 5 Expected result

Number of digitized collections 11
Digital Library Access Requests 0 600

OBJECTIVE 2 = Ensure the possibility of consulting valuable texts and historical volumes through the digitization
and promotion of their knowledge
- Through the achievement of this objective we intend to respond to:
NEED B = To protect the integrity of the heritage without limiting its use
NEED C = open to all academic knowledge

Indicator Starting situation Expected result

No. of digitized volumes 15,000 20,000
Events/communications referable to historical/ 1 event a year 6 events a year
valuable collections

OBJECTIVE 3 = Expand the number of science education initiatives and "information pills" on subjects of interest
to citizens*
- Through the achievement of this objective we intend to respond to:
NEED C = open to all academic knowledge
NEED A = minimize barriers to the use of assets
NEED E = to guarantee everyone the possibility of accessing the services and initiatives offered by university
libraries

Indicator Starting situation Expected result

Number of science education initiatives 5 10
accomplished

Average number of participants in the not detected 50

initiatives

OBJECTIVE 4 = provide concrete examples of how knowledge and culture can be a driving force for change in
civil society, also using digital tools and social media, in an innovative, inclusive and open to citizenship
perspective
- Through the achievement of this objective we intend to respond to:
NEED C = open to all academic knowledge
NEED D = recovery of the memory of the Masters of the University as sources of inspiration

Indicator Starting situation Expected result

Number of Wikipedia pages created 0 6
Number of bibliographies created 0 12

OBJECTIVE 5 = increase the connection between universities and civil society, improving accessibility and
knowledge of the services offered by libraries and their heritage

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- Through the achievement of this objective we intend to respond to:

NEED C = open to all * academic knowledge
NEED E = to guarantee everyone the possibility of accessing the services and initiatives offered by university libraries

Indicator Starting situation 1 post Expected result

Update frequency of social channels per week 3 posts a week

Number of Instagram page followers 500 1000

(yearly)

OBJECTIVE 6 = Increase the effectiveness of the services offered through a customer design action
- Through the achievement of this objective we intend to respond to:
NEED F = make the recipients protagonists of the implementation of new services and initiatives
NEED E = to guarantee everyone the possibility of accessing the services and initiatives offered by university libraries

INDICATORS
Indicator Starting situation Expected result 1

Analyze the types of users who access No analysis service analyzed for the
the services different types of users
Design an online survey No investigation Creating a

online questionnaire

Objectives for voluntary operators In addition to the specific objectives

described above, identified and analyzed to measure the desired change for the target groups identified, this project
also aims to pursue some "internal" objectives of growth and development of skills for all the volunteer operators
who will be part of it.

Among these objectives for volunteers, the following are identified:

Contribution to the defense of the homeland with non-military means and activities and participation in the
safeguarding and protection of heritage
Direct experience (albeit mediated and guided by professional support figures) of active participation, social
commitment and implementation of the constitutional principles of social solidarity

Acquisition of relational soft skills and linked to the experience of the dynamics that are established in a work
group, among peers and with reference figures
Acquisition of specific professional, civic, social and cultural skills through a targeted training course and an on-the-job
learning experience , supported by expert and dedicated professionals

Development of progressive spaces of organizational autonomy and increased proactivity

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INDICATORS INITIAL SITUATION EXPECTED RESULT

Possession of one Uncertified skills Certified skills through a formally

Certification of or out-of-date certificate recognized path
acquired skills

Increased communication Intermediate level High level relational skills.

and work skills relational skills or to be Significant increase in group
group investigated (depends work experience.
on previous
experiences of
the young person involved). Little work experience in
group.

Maintaining a No formal role Decision to continue the

active role within within the Institutions collaboration with the Organization
of the Bodies involved or of the involved or in the or Organizations met during the process of
Partner entities partner Institutions Universal Civil Service (on a
professional level or as
a voluntary collaboration)

6. Activities with relative timing, role of volunteer operators and other resources employed in the
project (*)
6.1 Set of activities envisaged for achieving the objective (*)
In order to ensure the achievement of the objectives of the UN 2030 Agenda, the libraries of the
University of Turin intend to operate with specific actions, with the aim of: -
enhancing their bibliographic heritage with a view to the common good
- spreading knowledge of this heritage , guaranteeing greater access to the same -
guaranteeing their conservation for the benefit of future
generations - sensitizing citizens to the value and importance of cultural heritage
and knowledge - increasing accessibility to collections, through new tools.

The aims of this set of actions can be traced back to three distinct aspects: - teaching
and the right to study - guaranteeing the availability of texts to all studios and students, whatever
their social condition or their physical distance - training and education -
with the promotion among citizens of the importance of sources of knowledge and citizen education
activities - protection and conservation
- to ensure widespread access also to the ancient book heritage and valuable collections, which
belonged to studios* and cultural personalities, also to future generations.

With reference to the objectives of the UN 2030 Agenda and the importance of the dissemination
of culture, the collaboration with the University Institute of European Studies (IUSE) was included
in this project in order to provide the volunteers with the tools to autonomously identify examples
and good practices for the promotion of knowledge in Europe.

To facilitate the presentation of the activities necessary to achieve the objectives, we report for
each specific objective the details of the activities carried out in the implementation of the project,
organized by macro-titles called MACROACTIONS.

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MACROACTION 1: DIGITIZATION AND CONSERVATION OF BIBLIOGRAPHICAL HERITAGE

The bibliographic heritage, especially the ancient one, is rare and fragile and risks being damaged
during consultation. The digitization action responds to the dual purpose of protecting its integrity,
while offering a more widespread possibility of access.
Offices involved: 194731 (Bobbio); 194720 (Psychology); 194737 (BEM); 194717 (Graph); 194742
(Agrovet)

Specific reference objectives: Ob. 1 - Improving the remote use of culture, increasing the number of
digitized texts available to students, studios* and citizens*, to guarantee inclusive and quality
education, beyond the physical spaces of the library; obj. 2 - Ensure the possibility of consulting
valuable texts and historical volumes through the digitization and promotion of their knowledge
Planned activities: 1 - Definition of
the context and
objectives: the volunteers will be involved in the meetings of the project team for the analysis of the
heritage already digitized and the requests received from users in order to determine the necessary
steps for the implementation of the available resources. In particular, a priority scale will be defined
for the choice of texts to be digitised, which takes into consideration the need to safeguard the works;
user requests; completeness and coherence of digitized collections.

2 - Digitization and related operations: under the supervision of the library staff, the volunteers will
have to proceed with the identification of the physical location of the texts, reporting any anomalies in
the location of the same and, following the verification of the state of conservation, operate the
digitization with a scanner of the entire work, with particular attention to maintaining the integrity of
the same.
3 – Archiving and legibility of texts: the digitization process, especially in the case of ancient
manuscripts and books, must be completed by a correct optical character recognition activity, to
identify any errors in the dedicated software. Once the correspondence of the digitized work to the
original has been verified, it is necessary to organize, archive and index the resulting files. Fundamental
for the correct placement and identification of the work is the choice of metadata to be combined, i.e.
the identification of keywords that frame the content of a document and the information contained
therein.
4 – Promotion of knowledge of the works: in order to be easily identified by users, the texts must be
uploaded to digital library platforms, which must be chosen on the basis of consistency with the
contents of the work (e.g. theme, author, current of thought, historical period, etc.) and for the
possibility of widespread access that they guarantee. The objective of fruition of the work can be said
to be fully achieved only at the end of an adequate communication activity that manages to reach a
plurality of users.

MACROATION 2: CITIZEN EDUCATION AND PUBLIC ENGAGEMENT

This action aims to contribute to the achievement of the objectives of the UN 2030 agenda through the
creation of opportunities for scientific dissemination accessible and understandable to all* Sites
involved: 194731 (Bobbio); 194720 (Psychology); 194737 (BEM); 194717 (Graph); 194742 (Agrovet);
194723 (Medicine)
Specific reference objectives: Ob. 3 - Expand the number of science education initiatives and
"information pills" on subjects of interest to citizens*; obj. 4 - provide concrete examples of how
knowledge and culture can be a driving force for change in civil society,

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also using digital tools and social networks, in an innovative, inclusive and open to citizenship
perspective
Planned
activities 1 – Evaluation of previous initiatives outcomes - to carry out a programming of the
interventions consistent with the initiatives already in progress, the volunteers will support
the project group in the creation of reports on the activities carried out and in progress. Since
each library has its own specificity and organizes activities aimed at the sector public, it will
be necessary to prepare analysis documents which give evidence of the dissemination carried
out in a shared way and of the targeted one. The assessment of the strengths and weaknesses
encountered and the analysis of user comments will allow for a better profiling of the activities to be plan
2 – Planning of events – the University of Turin is involved every year in multiple dissemination
activities carried out in conjunction with other institutions and on pre-set dates (e.g.
Researchers' night; FAI days; memorial day; anti-discrimination initiatives; etc.). The
programming of the interventions to be carried out by the individual libraries cannot disregard
the scheduling of the activities that already involve the University. The contribution of
volunteers to the management of programming is therefore fundamental to avoid overlapping
of initiatives.
3 - Event planning - the events to be created are very different from each other as they include
exclusively digital activities, such as information pills or online courses for high schools,
which are accompanied by purely face-to-face initiatives, such as guided visits to historical
heritage . These profound differences lead to the need for particular attention in the activities
connected with the design which will have to take into consideration and vary according to:
the preferences of the specific user; the type of vehicle used; the ways in which the accesses
will take place and other variables, in order to identify the best implementation standards.

4 - Implementation and promotion - if the phase of finding and collecting the information
material from which to start can be considered common (search for texts and bibliographies;
analysis of materials; involvement of experts; definition of the contents of the activity; etc.),
the methods implementation are instead very different as they depend on the choice of the
instrument used for dissemination. In the case of online events it will be necessary to provide
for the creation of digital material (documents; videos; films), to evaluate how to manage
participations and any registration forms, the analysis of satisfaction and the tools to be used
for promotion; in the case of face-to-face events, the material to be created could have
different characteristics with respect to the duration or digital formats to be used. Similarly,
in the case of the public in presence, particular attention must be paid to the collection and
management of registrations, limited by the capacity of the premises used; the management
of the interaction as regards the debates will then be fundamental (management of priorities
and question times; microphones; etc.) and the evaluation of the approval of the initiative (paper question
5 - Analysis of the results - the support of the volunteers will be essential for the project team
in the phase of evaluating the results of the proposed initiatives. This activity will not be
limited only to the creation of event reports (number of participants; social interaction;
satisfaction), but aims to be a new way of opening up to the public to encourage interaction
between university libraries and the local area/citizens through the creation of networks (e.g.
schools) or interest groups (citizens) for the development of issues that have social value.

By way of example, in 2021 the Library of Economics and Management provided 2 courses on
awareness-raising topics: "What libraries are for, what librarians do" and "The library for
sustainable development" in favor of high school students Scientific Alfieri and the Avogadro
Technical Institute of Turin and has joined the Festival on Sustainable Development.

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In the same year, 65 guided tours were organized at the Graf Historical Library, open to citizens,
while the Kiesow Library organized the XIII edition of the Psicologia Film Festival.

MACROACTION 3: SOCIAL/OPEN DATA PATH TO ENHANCE KNOWLEDGE OF FIGURES OF

RELEASE IN THE ACADEMIC FIELD AND RELATED TO LOCAL CULTURAL HERITAGE - MASTERS
OF THE TURIN UNIVERSITY
Important personalities of culture, research and politics have studied at the University of Turin:
protagonists of the 20th century such as Antonio Gramsci, Piero Gobetti, Norberto Bobbio,
Cesare Pavese, Primo Levi, Umberto Eco; 3 Nobel Prizes for Medicine such as Salvatore Luria,
Rita Levi Montalcini, Renato Dulbecco; 2 Presidents of the Republic: Luigi Einaudi and Giuseppe Saragat.
This action aims to present their lives and their contribution to cultural and social growth as an
example and encouragement in these years marked by pandemics and wars.
Offices involved: 194731 (Bobbio); 194720 (Psychology); 194737 (BEM); 194717 (Graph); 194742
(Agrovet); 194723 (Medicine)
Specific target of reference: Ob. 4 - provide concrete examples of how knowledge and culture can
be a driving force for change in civil society, also using digital and social media tools, in an
innovative, inclusive and open to citizenship perspective Activities
foreseen: 1 -
Definition of the project - is It is known that freely compiled online sources of information such
as Wikipedia and Wikidata are widely consulted by the public on the web, therefore they can
become a driving force for correct and shared knowledge. To achieve this goal, the libraries of
the University of Turin, with the support of volunteers, intend to start an implementation and
revision of the contents linked to personalities from culture, science and civil society.

2 - Study and documentation phase - first of all it will be necessary to draw up a list of personalities
who, for various reasons, have had relations with the University of Turin (as students, teachers
or researchers) or who have left their own libraries in the custody documents and book collections.
Of each personality the volunteers will have to acquire the data already present on the free
encyclopaedia, the links and the sources of information cited.
3 - Analysis of the documentation held by the University - in collaboration with the project group,
the volunteers will carry out a census of the resources present in the libraries and connected to
the identified personalities. These searches will be diversified according to the historical period
and the profession of each figure: ancient manuscripts and texts for Erasmus of Rotterdam;
books, newspaper articles, lecture recordings and images in the case of Prof. Norberto Bobbio.
4 - Choice of materials to publish - under the guidance of experts, the volunteers will collaborate
in the systematization of the documentary material and texts chosen for the implementation of
the pages of the free encyclopedia. Alongside the simple publication of contents, the aim of the
activities is to provide citizens with the possibility of using in-depth courses thanks to the creation
of concept maps and the insertion of links to bibliographic and documentary resources (videos
and images) of the libraries of the University of Turin.
5 – Promotion and dissemination – the free encyclopaedia is in itself widely consulted, but the
information verification activity and the implementation of new tools (concept maps) put in place
by libraries will have a particular value for teachers of schools of all types and levels. In order for
the action to be effective, a communication campaign will be carried out through social media to
library users and the general public, but this will be accompanied by a more targeted intervention
aimed at schools and cultural institutions, local and non-local. In particular, the volunteers will be
responsible for monitoring access to the pages created on wikipedia and

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wikidata; to the resources connected to them and the identification of any requests and/or comments from
users.

MACROACTION 4: DIGITAL COMMUNICATION

The activity of university libraries is not limited to internal recipients only (teachers and students), but is
also aimed at ordinary citizens *. Through widespread communication through social media, the University
intends to increase the number of those who access the bibliographic resources and knowledge available
in its libraries from outside. Branches involved: 194731 (Bobbio); 194720
(Psychology); 194737 (BEM); 194717 (Graph); 194742 (Agrovet); 194723 (Medicine)

Specific target of reference: Ob. 5 - increase the connection between the University and civil society,
improving accessibility and knowledge of the services offered by libraries and their heritage. Planned
activities: 1
– Analysis of the
context – not all the libraries involved in the project have already activated their own social pages. For this
reason, in each location the volunteers will find themselves having to deal with a different starting context:
existence or otherwise of social communication, areas and sectors of use, type and number of users. The
activity to be carried out therefore, although different in each site, cannot ignore moments of common
reflection in which the strengths and weaknesses of the different experiences will be analysed, in order to
be able to implement development lines and shared objectives. The benchmarking activity will then be
fundamental for the identification of good practices in the management of digital communication of other
Italian and European institutions.
2 - Implementation of the social pages - also in this case the activities to be implemented in the various
offices depend on the degree of development of the social communication already in place. It is possible
that in one library we have to deal with the stylistic choices for the graphic creation of the pages and with
the related promotional activities, while in another we already have the tool available with thousands of
followers and we must therefore proceed to carefully monitor the comments on the posts and any requests
for further information.
3 - Involvement of external users - Students and staff of local universities are aware of the main services
offered by university libraries; however, this awareness is not so widespread among external users
(schools and teachers; other social realities; institutions and businesses; citizens). The activity of the
volunteers will therefore be aimed in particular at identifying the best ways to reach the various segments
of the public (e.g. sharing information and events with the social pages of the schools). Particular attention
must be paid to the study of the information channels that are more effective in reaching and involving
citizens, with the aim of increasing external access to bibliographic resources.

MACROACTION 5: USER INVOLVEMENT IN THE DETECTION OF THEIR

SATISFACTION AND INVESTIGATION ABOUT THE TOPICS OF MAJOR INTEREST - CO-CONSTRUCTION OF
ACTIVITIES FOR THE FUTURE
There are 2 problems that can cause lack of access to available bibliographic resources: - lack of
knowledge - difficulty
in approaching access tools (loan procedures; use of catalogs and indexed directories; etc.).

Through the activities listed below it is believed to be able to identify the obstacles to the use of resources
and find process solutions shared with the users.

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Offices involved: 194731 (Bobbio); 194720 (Psychology); 194737 (BEM); 194717 (Graph);
194742 (Agrovet); 194723 (Medicine)
Specific reference objectives: Ob. 5 - increase the connection between University and civil
society, improving accessibility and knowledge of the services offered by libraries and their
heritage; obj. 6 - Increase the effectiveness of the services offered through a customer
design
action Planned
activities: 1 – User and service profiling – in order to achieve the objectives, the volunteers
will have to acquire, through training and the involvement of the project team, the knowledge
of the services offered by the various locations, of the users (students and scholars, schools
and teachers, cultural and social realities, citizens) who can have access to each of them
and the methods of requesting them. The report that will contain this data will allow both the
evaluation of the possible need to update the service charters, and the comparison, with a view to bench
2 - Analysis of criticalities - drawing on data relating to user interactions with services (e.g.
number of abandonments of procedures, requests for clarification, judgements) it will be
possible to draw up an initial list of criticalities to verify on which occasions they occurred,
the degree of diffusion, the specific target that reported them, if there has already been a
decisive action. It will also be important to define a poll of indicators that can assign a scale of priorities
3 - Improvement actions - on the basis of the type of criticality, it will be necessary to provide
for interventions of a different type: simplification of procedures, where redundant steps
exist; creation of video tutorials that show "inexperienced users" how to access bibliographic
resources; communication actions towards targeted targets to promote awareness of the
possibilities of accessing the University's bibliographic heritage.
4 – Involvement of users – improvement actions will be accompanied by constant interaction
with users in order to test their effectiveness. In particular, it will be necessary to design
online survey tools with the aim of verifying the validity of the communication aimed at
promoting knowledge of the heritage and the methods of accessing it. These surveys, carried
out among users, must necessarily be accompanied by an analysis and evaluation of the
effectiveness of the networks used to convey the information. This aspect could be verified
by monitoring the relevance that the various school websites, cultural bodies and institutions,
mailing lists and social pages of the University have attributed to communication. In terms
of improving services, one could also think about the creation of user panels to test the
actions to improve online services or involve them in identifying topics of general interest
that libraries could deal with during the events held in favor of citizenship .

SYSTEM MACROACTION
Specific reference objective: As
described in point 2 of the Programme, the voluntary operators and the reception bodies will
be involved in a process of Meeting/Confrontation aimed at building an organic and overall
vision and feeling fully involved in the Program to which this project is a part, directing the
single activities and experiences towards the assumption of the general objectives and
favoring the co-construction of "new" readings and shared meanings in relation to the needs
and challenges that characterize the Program itself.
Furthermore, with the aim of promoting the achievement of the goals of the Civil Service
(experience that must contribute to the "civic, social, cultural and professional training of
young people"), the project is also developed according to the following 5 macro-actions (system and tr

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• TRAINING OF VOLUNTEERS: In compliance with current legislation, particularly in the first

months of project implementation, the implementation of the General and Specific Training
course is envisaged.

• SERVICE AGREEMENT: By virtue of the specificities and characteristics of the experience,

which identifies the young person in the Civil Service as the central element of the entire
project, specific spaces for reflection are dedicated during the first two months of activity (at
least 2 meetings between the individual volunteer and the Local Operator of reference) for
the drafting of the "Service Pact". This tool favors the involvement of the young volunteer in
the planning of activities, brings out the subjectivity of the individual by starting a path of
autonomy and assumption (in first person) of responsibilities and precise commitments.

• EXPERIENCE ACCOMPANYING PATH: In order to guarantee the good level of satisfaction of the volunteers for
their participation in the Universal Civil Service experience, as well as to accompany and support them in the
realization of the project, the City of Turin carries out throughout the specific paths to accompany the experience.
A reference figure external to the reception institution is envisaged (staff under contract with the City of Turin),
who in addition to being a classroom tutor during general training meetings, plays a support role in the
implementation of the civil service and facilitator in the resolution of any problems that may arise.

• MONITORING: During the twelve months of project implementation, the proposing body and the implementation
site, in order to collect useful elements for the possible ongoing redesign of the experience, prepare and implement
specific monitoring interventions, having as focus the completed project. Among the planned activities: monitoring
meetings aimed at the PLOs managed by the Civil Service Office of the City of Turin; administration of specific
evaluation questionnaires; implementation of "proximity monitoring" meetings at the single implementation site,
in the presence of OLPs and volunteers.

• WORK TUTORAGE: Volunteers participate in a path (with group and individual sessions) described in point 21,
aimed at facilitating entry into the world of work and useful for the purpose of validating and certifying skills,
issued and signed by the Third party body "ORSo Social Cooperative".

6.2 Implementation times of the project activities described in point 6.1) (*)
The macro-actions develop linearly during the 12 months of service.
Assuming the start of the service in September 2023, the activities envisaged in the context
of the various actions will develop according to the following hypothetical time schedule:

MACROACTIONS AND ACTIVITIES 12345 6 7 8 9 10 11 12

SYSTEM MACROACTION

Training activity XXX

Compilation of the AGREEMENT OF XX

SERVICE

Activity of x x x XX
ACCOMPANIMENT

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MONITORING activity x XXXXX XX

TUTORING activities XXX

WORK

MACROACTION 1: DIGITIZATION AND CONSERVATION OF BIBLIOGRAPHICAL HERITAGE

Activity 1 - DEFINITION OF XX
CONTEXT AND OBJECTIVES

Activity 2 – DIGITIZATION XXXXXXX XXX

AND RELATED OPERATIONS

Activity 3 – ARCHIVING E XXXXXXX XXX

REDABILITY OF TEXTS

Activity 4 – PROMOTION XXXXX XXX

OF THE KNOWLEDGE OF
WORKS

MACROATION 2: CITIZEN EDUCATION AND PUBLIC ENGAGEMENT

Activity 1 – EVALUATION XXX

OF THE OUTCOMES OF PREVIOUS
INITIATIVES

Activity 2 – x
PROGRAMMING OF
EVENTS

Activity 3 – DESIGN XXXX XXX

OF EVENTS

Activity 4 – IMPLEMENTATION E XXXX XXX

PROMOTION

Activity 5 – ANALYSIS OF x XXX

YOU HESITATE

MACROACTION 3: SOCIAL/OPEN DATA PATH TO ENHANCE KNOWLEDGE OF FIGURES

OF SIGNIFICANCE IN THE ACADEMIC FIELD AND RELATED TO LOCAL CULTURAL HERITAGE -
MASTERS OF THE TURIN UNIVERSITY

Activity 1 – DEFINITION OF x
PROJECT

Activity 2 – STUDY PHASE XX

AND DOCUMENTATION

Activity 3 – ANALYSIS OF XXXXXXXX XXXX

DOCUMENTATION IN
POSSESSION OF THE UNIVERSITY

Activity 4 – CHOICE OF GODS XXXXX XXXX

MATERIALS TO BE PUBLISHED

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Activity 5 – PROMOTION E XXXXXX XXX

DIFFUSION

MACROACTION 4: DIGITAL COMMUNICATION

Activity 1 – ANALYSIS OF XX
CONTEXT

Activity 2 – XXXXXXX XXX

IMPLEMENTATION OF
SOCIAL PAGES

Activity 3 – XXXXX XXX

USER ENGAGEMENT
OUTDOORS

MACROACTION 5: USER INVOLVEMENT IN THE DETECTION OF THEIR

SATISFACTION AND INVESTIGATION ABOUT THE TOPICS OF MAJOR INTEREST - CO-CONSTRUCTION OF
ACTIVITIES FOR THE FUTURE

Activity 1 – PROFILING XX
USERS AND SERVICES

Activity 2 – ANALYSIS OF XX
CRITICAL ISSUES'

Activity 3 – ACTIONS OF XXXXXXX XX

IMPROVEMENT

Activity 4 – XXX XXXX

INVOLVEMENT
OF THE USER

6.3 Role and activities envisaged for volunteer operators within the project (*)
The activities and the specific role of the voluntary operators, shown below, are identified
starting from the objectives of the Universal Civil Service, aiming to encourage the active
participation, the social and political commitment of adolescents and young people and the
possibility of experiencing a role as protagonists within the realities that have been operating
in the area for years within their area of competence.
Through the project and within the broader framework given by the reference program, the
group of volunteer operators, supported and coordinated by professional figures dedicated
to their support, becomes an integral part, subject to specific training and information (as
reported in point 16) , of the team that will carry out the macro-actions and activities envisaged by the p
In addition to being supported by the professional figures involved, with a view to learning
on the job and a gradual and progressive commitment, the volunteer operators will have the
opportunity to develop and experiment with spaces of autonomy through the development
of specific skills, such as of the context, the targeting of the activities on the basis of the
recipients involved, the proactive and organizational capacity and the reflection on acting in a strategic
The role and specific activities envisaged for the participation of voluntary operators in the
macro-actions and activities described in point 6.1 of this project are shown below.

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MACROATION AND HEADQUARTERS ROLE AND SPECIFIC ACTIVITIES OF THE VOLUNTEER

1. Digitization And
- acquires knowledge of the starting context: already digitized texts and
conservation of bibliographic collections -
heritage collaborates in the study of user needs - participates
in project meetings to identify the texts involved collaborates in
194731 (Bobbio); checking volumes
194720 (Psychology); - carries out the actions necessary for the preparation of the volumes
194737 (BEM); for digitization -
194717 (graph) collaborates in verifying the state of conservation of the volumes -
194742 (Agrovet) performs the digitization of the volumes with a professional scanner -
performs the optical recognition of the characters
- organizes the files in folders according to the instructions
received - collaborates in identifying the digital library platforms most
suitable for the content of the texts and freely accessible
- uploads the pdfs with metadata on the platforms - takes care of
communication with users to inform about the availability of new works

2. Citizen education and public - collaborates in the analysis of the outcomes of previous initiatives
engagement and in the evaluation of the strengths and weaknesses encountered by
creating reports on participation and user
194742 (AgroVet); interventions - participates in the planning and planning meetings of
194723 (Medicine); the events for the identification of issues of public interest -
194731 (Bobbio); collects the informative material and the documentation necessary for
194720 (Psychology); the realization of the events - contact any
194737 (BEM); speakers
194717 (graph) - collaborates in the realization of events and public engagement
activities, also through technical support for recording and broadcasting
- takes care of the promotion
and communication of the event - manages
registrations (if foreseen) - creates
reports for analyzing the results -
collaborates in the drafting of "information pills" in digital format both
with the collection of material and with technical support - contacts
other subjects of the territory interested in the themes proposed for the
construction of a network

3. Social / open data path to - participates in project meetings to share objectives and priorities -
enhance the knowledge of collaborates in choosing
important figures in the academic the main figures of the University of Turin whose knowledge needs to
field and related to the local be valorised
cultural heritage - Masters of the - carries out the analysis of the already existing entries on Wikipedia
University of Turin and Wikidata, providing
a report - collaborates in the bibliographic and archival searches of
194742 (AgroVet); documents and images referring
194723 (Medicine); to the characters - collaborates in the preparation of the texts to be inserted and pro

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194731 (Bobbio); uploading images - proceeds

194720 (Psychology); with the integration of Wikipedia and Wikidata entries - collaborates
194737 (BEM); in the creation of digital in-depth study paths (e.g. concept maps) and their
194717 (graph) networking - takes care of the promotion of the new pages
created through the identified social channels / pages - prepares the
monitoring report of access
to new pages - intercepts any comments and requests for further information
and
collaborates in drafting the answers, taking care of their online upload

4. Digital communication - collaborates in the analysis of existing social communication:

creating user reports - participates in
194742 (AgroVet); planning meetings to evaluate how to implement the social pages - with the
194723 (Medicine); support of the Istituto Universitario
194731 (Bobbio); di Studi Europei (IUSE) proceeds with the identification of good practices
194720 (Psychology); implemented by European institutional channels - collaborates in the choice
194737 (BEM); of topics and content
194717 (graph) to be published - creates posts and publishes them on the social
media page - proceeds with updating the content - carries out
the promotion through other channels / identified
social media pages

- prepares the monitoring reports and takes care of responding to any

comments
- collaborates in the planning of communication actions towards the various
publics (studios*, students and citizens*) to promote access to the
bibliographic heritage, takes care of their creation and analysis reports

5. Involvement of users in surveying - qualitatively and numerically analyzes the different types of users who
their satisfaction and surveying the access the services - prepares a
topics of greatest interest - co- report with the analysis of the critical issues reported by the user in the use
construction of activities for the of the services - examines the requests
future for explanations for accessing the services

- proposes actions to improve services and collaborates in implementing

194742 (AgroVet); them
194723 (Medicine); - collaborates in the planning of communication actions towards the various
194731 (Bobbio); publics (studios*, students, citizens*) to facilitate knowledge and access to
194720 (Psychology); services; takes care of the implementation and reports with the results -
194737 (BEM); collaborates in the planning of an online
194717 (graph) survey on the knowledge of the services offered

- takes care of carrying out the survey and prepares the report on the results

- creates tutorials for the use of the services and takes care of their diffusion
through digital channels

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SERVICE AGREEMENT Active participation in the meetings between the single volunteer and the
Local Operator of reference.
Definition and drafting of the Service Agreement.

ACCOMPANIMENT Participation in follow-up meetings.

MONITORING
Compilation of the evaluation questionnaires of the training courses.
Participation in "proximity monitoring" meetings at the implementation site.

Compilation of of specific evaluation questionnaires

experience.
WORK TUTORAGE

Participation in the path described in point 21

6.4 Total human resources necessary to carry out the planned project activities (*)

In addition to the resources envisaged by current legislation on the Civil Service (Local Project Operator, Trainers,
Monitoring Operators), for the implementation of the activities envisaged within the project, each volunteer will
actively interact with the following other figures:

N° CODE LOCATION ROLE PROFESSIONALISM MACROACTIONS IN WHICH

GETS INVOLVED

1 Tutor Many years of experience Accompaniment path

accompaniment (according in the management of groups management
to the institution's contract of volunteers in the civil service
city of Turin)

1 Orientator Guidance expert, with many Management of the

(employee body of years of Tutoring path at work
Training experience in the sector
Social cooperative
Bear)

1 194742 Polo Area Manager Years of experience in library Activity of

(AgroVet) services support and
tutoring –
MACROACTIONS 1, 2,
3, 4, 5

1 194723 Area and Section Manager Years of experience in library Activity of

(Medicine) of the Campus services support and
tutoring –
MACROACTIONS 1, 2,
3, 4, 5

1 194731 Area and Section Manager Years of experience in library Activity of

(Bobbio) of the Campus services coaching and
mentoring –
MACROACTIONS 1, 2,
3, 4, 5

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1 194720 Area and Section Manager Years of experience in library Activity of

(Psychology) of the Campus services support and
tutoring –
MACROACTIONS 1, 2,
3, 4, 5

1 194737 Polo Area Manager Years of experience in library Activity of

(BEM) services support and
tutoring –
MACROACTIONS 1, 2,
3, 4, 5

1 194717 Area manager Years of experience in library Activity of

(graph) services support and
tutoring –
MACROACTIONS 1, 2,
3, 4, 5

30 all branches staff of the various libraries Years of experience in library Activity of
services coaching and
mentoring –
MACROACTIONS 1, 2,
3, 4, 5

1 All the Documentation Center Many years of experience as Training activity

locations Manager a trainer in courses aimed at – MACROACTION 4
European Institute citizens * and officials * of
University of Studies Piedmontese institutions
Europeans (IUSE) on sources of information
in the European context

6.5 Technical and instrumental resources necessary for the implementation of the project (*)
For the implementation of the planned activities (see point 6.1) the following technical and instrumental resources
will be used:
Locals

SITE CODE DESCRIPTION ACTIVITY

194742 Back-office office of the identified Library Macroactions from 1 to 5:

(AgroVet) as headquarters all activities

194723 Back-office office of the identified Library Macroactions from 1 to 5:

(Medicine) as headquarters all activities

194731 Back-office office of the Library identified as headquarters, Macro-actions from 1 to

(Bobbio) digitization office, 2nd floor, building C2 5: all activities

194720 Back-office office of the identified Library Macroactions from 1 to 5:

(Psychology) as headquarters all activities

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194737 Back-office office of the identified Library Macroactions from 1 to 5:

(BEM) as headquarters all activities

194717 Back-office office of the Library identified as the location Macro-actions from 1 to
(graph) 5: all activities

194739 Back-office office for using the professional scanner Macro action 1: limited
(Philosophy) to the digitization activity with a
professional scanner

194733 (Sc. Back-office office for using the professional scanner Macro action 1: limited
Earth) to the digitization activity with a
professional scanner

Equipment

SITE CODE DESCRIPTION ACTIVITY

194742 no. 1 desk, telephone, pc, multifunction, Drive Suite, Macro-actions from 1 to
(AgroVet) Metis GAMMA scanner, ocr software (FreeOCR or 5: all activities
Acrobat Pro)

194723 no. 1 desk, phone, pc, multifunction Suite of Macroactions from 2 to 5:

(Medicine) Drive all activities

194731 no. 1 desk, telephone, pc, multifunction, Drive Suite, Macroactions from 1 to 5:
(Bobbio) Metis Alpha scanner, ocr software (FreeOCR or Acrobat all activities
Pro)

194720 no. 1 desk, telephone, pc, multifunction, Drive Suite, Macroactions from 1 to 5:
(Psychology) Abbyy FineReader 11 ocr software all activities

194737 1 desk, telephone, PC, multifunction, Suite of Macroactions from 1 to 5:

(BEM) Drive, Metis Gamma scanner, ocr software all activities
(Abbyy FineReader 15)

194717 no. 1 desk, telephone, pc, multifunction, Drive Suite, Macroactions from 1 to 5:
(graph) CZUR ET 18 Pro scanner, Atiz all activities
Bookdrive scanner, ocr software (FreeOCR or Acrobat
Pro)

194733 (Sc. Metis Gamma scanner and ocr software Macro action 1: limited
Earth) (Abbyy FineReader 15) to the digitization activity with a
professional scanner

194739 Metis Gamma scanner and ocr software Macro action 1: limited
(Philosophy) (Abbyy FineReader 15) to the digitization activity with a
professional scanner

pc , projectors, IWB, Moodle platform and dedicated Volunteer training

software for managing activities Accompaniment

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face-to-face and remote training and tutoring Tutoring at work

Materials

SITE CODE DESCRIPTION ACTIVITY

194742 Material and stationery for managing office activities, Macroactions from 1 to 5:
(AgroVet) printing and reproducing paper documents (paper, all activities
miscellaneous stationery, toner, etc.); bibliographic heritage
and paper and digital archival documents

194723 Material and stationery for managing office activities, Macro-actions from 1 to
(Medicine) printing and reproducing paper documents (paper, 5: all activities
miscellaneous stationery, toner, etc.); bibliographic heritage
and paper and digital archival documents

194731 Material and stationery for managing office activities, Macroactions from 1 to 5:
(Bobbio) printing and reproducing paper documents (paper, all activities
miscellaneous stationery, toner, etc.); bibliographic heritage
and paper and digital archival documents

194720 Material and stationery for managing office activities, Macroactions from 1 to 5:
(Psychology) printing and reproducing paper documents (paper, all activities
miscellaneous stationery, toner, etc.); bibliographic heritage
and paper and digital archival documents

194737 Material and stationery for managing office activities, Macroactions from 1 to 5:
(BEM) printing and reproducing paper documents (paper, all activities
miscellaneous stationery, toner, etc.); bibliographic heritage
and paper and digital archival documents

194717 Material and stationery for managing office activities, Macro-actions from 1 to
(graph) printing and reproducing paper documents (paper, 5: all activities
miscellaneous stationery, toner, etc.); bibliographic heritage
and paper and digital archival documents

c/o University Institute of European Studies (IUSE)

official publications of the EU, published by the various institutions: Macro action 4
Commission, Parliament, Council, Court of Justice, Economic and Social
Committee, European Investment Bank, Court of Auditors and connection
with EU databases.

Lecture notes and teaching materials (in electronic format) Volunteer training

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Traces of work, survey forms of the skills acquired, Catalog of Skills, Tutoring at work
Handouts on the topics covered in the classroom

7. Any particular conditions and obligations of volunteer operators during the period of service The willingness to
participate
in occasional meetings in the early evening and/or evening or on pre-holidays and/or holidays on the occasion of
events that cannot be organized otherwise is required.
During the summer closure of the Organization - whose calendar will be made available promptly to * volunteers * -
they will be asked to take advantage of the days of ordinary leave without exceeding 1/3 of the total number of days
of leave available.

8. Any other requirements required of candidates for participation in the selections Mandatory
curricular requirements (to be possessed when submitting the application) considered necessary for successful
participation in the project:

REQUIREMENT MOTIVATION

Education and Training High School Diploma The level of education indicated favors
2nd degree positive and effective involvement in project
activities

9. Possible partners in support of the project The

following entities collaborate in the realization of the project:

BODY ACTIVITY' TYPE OF CONTRIBUTION

University Institute of Specific training The collaboration with the IUSE

European Studies (IUSE) Module: “Documentation it aims to provide volunteers
Union: sources of information, with skills for autonomous
CF 80084690017 databases and internet resources"identification
– duration no. 2 hours
of good practices
Availability of collections of for the promotion of
official EU publications, published knowledge implemented at
by the various institutions:
European level, with particular
Commission, Parliament, reference to the OB. 4 -
Council, Court of Justice, Provide concrete examples of how
Economic Committee and
knowledge and culture
social, European Investment can be a driving force for
Bank, Court of Auditors. change in civil
society, also using tools
Possibility of consultation
digital and social networks, in
of EU databases.
an innovative, inclusive and
open to citizenship perspective.

CHARACTERISTICS OF ACQUIRED SKILLS 10. Recognized

training credits, if any
Nobody

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11. Any recognized internships

Nobody

12. Attestation/ certification of skills in relation to the activities carried out during the performance
of the service (*)
The attestation and any certification of the skills acquired, issued and signed by the titled body
pursuant to and by effect of Legislative Decree no. 13/2013 "ORSo Social Cooperative." (see letter
of commitment attached).
The recognition and enhancement of skills are pursued through the service of identification,
validation and certification of skills as regulated by the Piedmont Region in DD 18 September
2017, n. 849 approval of the "Consolidated text of the Piedmontese system for the certification of
skills, the recognition of credits and the figures to oversee the system".

GENERAL TRAINING OF VOLUNTEER OPERATORS

13. Location of the general training (*)
The general training will take
• place: in presence in training rooms available to the Municipality of Turin chosen
according to their availability and the number of participants: o
Archivio Storico - Via Barbaroux, 32 – Turin o
Centro IG - Via Garibaldi, 25 – Turin or
Relationship and Families Center - Via Bruino, 4 –
Turin or City of Turin - Via Corte d'Appello, 16 –
Turin or Pedagogical Documentation Center - C.so Francia 285 –
Turin or Educational services - Via Bazzi, 4 – Turin

• online in synchronous mode for a total number of hours equal to 30% of the total.

SPECIFIC TRAINING OF VOLUNTEER OPERATORS

14. Location of specific training (*)
The various training modules will be held at:
• The face-to-face training will be carried out in a classroom of the university chosen
according to the availability of the same.
• The various training modules can be carried out at: •
Agricultural and Veterinary Library, Largo Braccini, 2 Grugliasco
• Federated Medicine Library, Polo Molinette, Corso Dogliotti 38 - 10126 Turin •
Norberto Bobbio Library, Lungo Dora Siena, 100 - 10154 Turin •
Library of Economics and Management, Corso Unionesoviet, 218 bis - 10134 Turin •
Historical Library of the University A. Graf, Palazzo del Rettorato Via Verdi, 8,
Turin • Kiesow Library of Psychology - V. Verdi 10-10124
Turin • University – Palazzo Stemmi classrooms – Via Po, 31 – Turin
• University – Palazzo Rettorato classrooms – Via Po, 17 – Turin •
University – Cavallerizza classrooms – Via Verdi, 9 – Turin

15. Implementation techniques and methodologies (*)

In line and coherent with the group experience that characterizes the Civil Service, the pedagogical
and didactic vision that guides the specific training process refers to Cooperative Learning, an
approach that uses the emotional and cognitive involvement of the group as a learning tool.

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With the aim of encouraging the active participation of volunteers in the teaching activity, teaching techniques/
methodologies will be used in the realization of the various training modules, such as: • Classroom lessons •
Techniques specific
to non-formal dynamics such as, for example: • The method of cases

• Role play • Exercises

• Guided tours • Text

analysis and discussion
Following the COVID-19 health emergency, the Organization first experimented and then implemented methods of
providing distance learning, which proved to be effective and allowed the use of a variety of tools: face-to-face but
remote lessons, multimedia slides audio/video, reference standard library, interactive applications for testing and
verifying learning, exercises by topic, handouts and documents that can be consulted and printed.

In order to facilitate the participation of volunteers in the planned training meetings, the provision of a total of hours
equal to 30% of the total hours foreseen is envisaged, also in synchronous online mode .

During the year of service the volunteers will also be actively involved in all the activities of
coordination and training of the institution and their participation in conferences and seminars on the specific
themes of the project will be promoted.

16. Training modules and their contents with an indication of the duration of each module(*)
The specific training consists of a course aimed at providing volunteers with the knowledge, skills and abilities
necessary to carry out the specific activities envisaged by the project and described in point 6.3.

In particular, in this project, collaboration has been launched with the University Institute of European Studies
(IUSE) to allow the volunteers to acquire, through dedicated training, the awareness that: - the dissemination of
culture in a fair way and accessible is
a universal goal (UN 2030 agenda) - there are European institutions and their communication channels that
pursue this goal and can be examples of good practice.

Specifically, the following training modules are planned:

FORM OF CONTENTS ADDRESSED MACROACTION a HOURS TRAINER

TRAINING WHICH IT CONNECTS

Training and The course will deal with information ALL THE Zarelli 4
information on the risks associated with the use MACROACTIONS Rudolph
about risks of volunteers in the civil service
connected project; the training will be provided
to the use of in accordance with the provisions
volunteers in of Legislative Decree 81/2008,
civil service providing for a first part of a general
projects nature - lasting 4 hours, with the issue
at the end of a certificate which
constitutes training credit
permanent.

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The form provides

• Risk, harm, prevention,
protection concept
• Organization of
corporate prevention
• Rights, duties and sanctions
for the various corporate subjects
• supervisory bodies,
control and assistance

The University of The course will offer an overview of ALL THE

Turin: the university institution, MACROACTIONS
understand its dealing in particular with: -
history, birth and evolution of
purpose and University, with particular Borio Claudius
actors of reference to the University of
reference Turin and the years of 4
racial persecution -
purpose of the institution Borio Maria
university Paola
- organization of the University
of Turin and relations with the territory
- functioning, institutional
actors, reference offices for the
creation of the civil service within
the University

The system UNITED libraries, their organization ALL THE Flower 5

librarian and services MACROACTIONS Christine
of the University

The collections of The printed collections of UNITO e ALL THE Cabiati 5

United – module search tools (e.g. catalogues) MACROACTIONS Daniela
1

The collections UNITED digital collections - full ALL THE Jourdan 5

of Kingdom – text content (e.g. ebooks and online MACROACTIONS Annalisa
module 2 periodicals), databases

There
The digitization of bibliographic MACROACTIONS 1, Mary Cassella 5
digitization documents: theoretical, technical, 2 and 3

workflow and copyright elements

public Public engagement and citizen MACROACTIONS 2 Demarches 5

engagement education at libraries and 3 Sergius
and citizens UNITED: conceptual John
education framework, elements of context,
at the examples of good practices

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libraries
UNITED

Promotion and Promotion and enhancement of the MACROACTIONS 2, Costa Monica 5

enhancement of UNITED bibliographic heritage (ancient, 3, 4 and 5
the bibliographic rare and modern) through promotional
heritage products and social channels: tools
and best practices

The treatment Processing laboratory MACROACTION 1 Lamparelli 5

of the ancient book old and rare book Sabrina
it's rare

Wikipedia, Specific training on MACROACTION 3 Marangoni 5

wikidata e Wikipedia, Wikidata and bibliography Elena
editorial board editing
bibliographies

Archives and European documentation: sources MACROACTIONS 2 Bonino 2

date banks of information, databases and internet and 4 Barbara
resources.
Europeans
With the collaboration of the partner
institution Istituto Universitario di
Studi Europei (IUSE).

Online The program will cover the following ALL THE Caramagna
collaboration topics: MACROACTIONS Manuela
tools workstation and information security
document Leave her 6
sharing - Google Announced
Drive
shared agenda management - Google Vindigni
Calendar Floriana
shared address book management - Google
Contacts
planning, organization and
management of telematic meetings -
Doodle, Google Meet, Virtual Room -
Webex
Gmail management
UniTo reminder management - Google
Keep creation of data collection forms -
Google Forms

GDPR - The contents of the course will be ALL THE

Regulation divided as follows: purpose, MACROACTIONS Foà Sergio
European Privacy scope of application of the European
679/2016 privacy regulation; definitions and impact 4
in public institutions and universities; Sacca Angelo
principles of the regulation:
accountability, privacy by design and
privacy by default; training
obligation; privacy organizational chart:

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owner, co-owner, managers, system

administrators, authorized;
Data Protection Officer
(DPO), role and tasks;
Liability, inspections, audits and
sanctions; Risk assessment and analysis:
from mapping to processing registers;
data breach notification; Research
and privacy

Introduction to first aid, the figure of ALL THE

the rescuer in Decree 81/08 and MACROACTIONS
subsequent general principles. The Bergamo 12
territorial system for emergency Piero
Theoretical course management, from 118 to the single
training emergency number 112. The intervention
practice scenario: identifying the risks Marco Galley
Management evolutionary to protect first
Healthcare of responders. Biological risk management:
Emergencies risk factors and methods of transmission.
Disabled assistance and introduction to
be-safety. The assessment of
the injured person and the rescue
positions. Traumatic injuries of the
skin and soft tissues. Treatment of
bleeding and management of the injured.
Bloodborne diseases: prevention and
protection of first responders. The basic
vital functions: how to recognize and
evaluate them. Cardiac accident:
signs, symptoms and treatment of the
injured person.

Cardio circulatory arrest:

maneuvers for the support of
basic vital functions (Basic Life
Support), risk factors and protection of
rescuers. Practical exercise of Basic Life
Support according to the method
recommended by the Italian
Resuscitation Council. Damn
neurological and poisoning:
recognize signs and symptoms and
manage the injured person. Burn
treatment and casualty management.
Traumatic injuries of bones and joints.
Head and spine trauma: management of
the injured.

TOTAL HOURS 72

The total duration of the specific training will be 72 hours, as detailed in the table.

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The specific training will be provided as follows: 70% of the

• hours within and no later than 90 days from the start of the project; this part obligatorily
includes the module relating to training and information on the risks associated with the use of
volunteers in civil service projects”;
• the remaining 30% of the hours no later than the third to last month of the project.

It should be noted that the request to use this timing for the provision of specific training derives
from the fact that: it is
• considered useful and essential to offer volunteers within the first 3 months from the start of
the project most of the technical information and specific contents necessary for carrying out the
activities themselves and knowledge of the specific reference context;
• it is also considered useful and necessary to maintain the possibility of deepening some
topics and contents of the specific training even after the first quarter; this allows – after the insertion
and start-up phase of the activities – to resume some aspects in the light of the training needs
expressed by the volunteers, following the start of the project and a greater knowledge of the service
and the recipients.

17. Names, personal data, qualifications and/ or specific experiences of the trainer(s) in relation to
the contents of the individual modules (*)

Personal data of the Educational qualifications/specific experiences Training module

specific trainer

Rodolfo Zarrelli, born Surveyor Diploma. Training and information

in Turin on 20/05/65 Degree in Civil Engineering Transport Section. on the risks associated with
State exam at the Polytechnic of Turin. the use of volunteer operators
safety
Coordinator for planning and execution
there
of in universal civil service
works. projects
RSPP
Health and safety trainer
of the workers.
Draft of emergency management plans for
buildings in the City of Turin (offices, schools,
nursery schools, libraries, Police
municipal, etc.)

Annalisa Jourdan, born Degree in foreign languages and literature; Digital Kingdom: digital
in Turin on 08/05/1967 specialization course for “Technician collections at the service of users
Cataloging and Enhancement of Cultural Heritage,
Artistic and Environmental" (edited by the Region
Piedmont); currently Responsible
Public Services and Digital Resources Section
of the Federated Library of Medicine; 20 years
of medical library experience
University of Turin: management of services
to the public, paper collections, digital
collections; previous experiences at
Turin Civic Libraries (projects for user
services), Agnelli Foundation: office

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printing and event management.

Daniela Cabiati, born in Degree in Political Sciences. Librarian at The paper collections of
Vercelli on 2/07/1964 United since 1996. Currently in charge of Services UNITED and search tools (e.g.
to the public of the Libraries of the Natural Sciences catalogues)
Pole. From 2008 to
2016 head of the Psychology Library.

Sergius John Degree in communication sciences, state exam as Public engagement and citizen
Demarchi, born in a professional journalist. education le at
Turin on 04/28/1974 He deals with communication, books and training: libraries UNITED:
from media relations to conceptual framework, elements
cultural promotion, from reports on the territory to of context, examples of good
the enhancement of libraries practices

Cristina Fiore, born in Scientific high school diploma. Degree in Modern UNITED libraries, their organization
Chivasso (TO) the Literature (thesis in Library science and bibliography). and services
07/31/1971 Regional training course for librarians and cataloging
of ancient books. Librarian since 2000 at the
University of Eastern Piedmont and since

2006 at United. He held the position of Head of the

library
Department of Law “F. Ruffini” and since 2014 he
has held the position of Head of Communication,
Technological Innovation and Services to the public
of Bobbio”. library Twenty years of experience in
training users, trainees and librarians.
“No.

Maria Cassella, born in Baccalaureate classical. Degree in Languages. Digitization: theoretical, technical,
Campobasso on Librarian at Sito since 2005, she has held various workflow and copyright elements.
06/24/1965 positions and is currently the Head of the Library
Services Area of the CLE. He has to his credit a

Digitization working group and some articles on

digital libraries and digital rights; was

Coordinator of the National Commission

AIB University and Research; he is on the scientific
committee of “Biblioteche Oggi” and “Biblioteche
Oggi Trends.”

Monica Costa, born in Of artistic-humanistic training, after the master's Promotion and enhancement
Genoa on 07/19/1966 degree, he deepened the aspects of the visual arts of the bibliographic heritage
(with the Specialization Course in Photography). He (ancient, rare and modern)
has been working in the university field since 1991 UNITED through promotional
as a products and social channels:

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librarian, first at the University of Genoa and since tools and best practices
2019 at the Library of Economics and Management
of the Kingdom. He mainly deals with communication
through social media.

Sabrina Lamparelli Baccalaureate classical. Degree in Modern Literature. Specific training 7/

born in Turin on Librarian at Sito since 2002. She has been dealing Treatment laboratory
09/17/1969 with ancient books since 2002. of the ancient and rare book

It was RUP (2010-2012) of the cataloging works of

the historical collections and conservation of the
bibliographic material (XV-XIX centuries) conserved
in the university libraries of interest

juridical (about 28,000 ancient editions). In 2014 she

was teacher and tutor for the course “The
Conservation of books and papers in the UK. In the
2015 participated in the Working Group for the
recognition and enhancement of the University's
library heritage to be capitalized, with Directorial
Decree n. 1717/2015 of 14 May 2015.

Degree in Modern Literature, Adjunct Professor of

"Historical Organization of European Universities" The University Of Turin:
Claudio Borio, born in
at the Dept. of Foreign Languages and Literatures understand its history, purposes
Brusasco-Cavagnolo on
and Modern Cultures; former Personnel Director of and reference actors
07/25/1953
the University from
of the
Turin, now retired

Secondary School Diploma;

Permanent employee at the The University Of Turin:
Maria Paola Borio, born
Personnel Department of the University of Turin; understand its history, purposes
in Asti on 08/18/1963
tutor and trainer of newly hired personnel; former and reference actors
OLP of the civil service project in support of the
Prison Students Centre

Degree in Electronic Engineering; Director at the

Angelo Saccà, born in University of Turin; Director of
GDPR – Regulation
Vibo Valentia on 01/11/1968 Information Systems Department, Portal, E
European Privacy 679/2016
Learning; already responsible for the transition to
digital

Bachelor's degree in law; Professor

Professor of Administrative Law at the University of
Sergio Foà, born in Turin; Course Director GDPR – Regulation
Turin on 09/05/1968 Specialization in Personal Data Protection Law for European Privacy 679/2016
the training of the data protection officer of the
University of Turin

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Degree in Biological Sciences, Qualification

to practice the profession of Biologist,
Masters in Occupational Safety and Hygiene,
Advanced training program in Accident
Prevention and Occupational Hygiene,
Piero Bergamasco, Theoretical-practical
ANPAs training coordinator. for the Piedmont
born in TURIN on management training course
118 health emergency system, Lecturer in
09/30/1969 Emergency health care
seminars and training courses on Health
Management of
Emergencies, Head of the Prevention and Protection
Service Pursuant to art. 33 Legislative Decree 81/08
and subsequent amendments

Degree in Medicine and Surgery, Qualification

to practice as a Surgeon, Specialization in
Anesthesia, Resuscitation and Antalgic
Therapy, 1st level managerial Doctor of
Anesthesia and Resuscitation full-time, at
the Local Health Authority USL 6, which later
became ASL TO 4, Regional Instructor-
Trainer "Volunteer Rescuer Piedmont 118";
Regional Company Certifier Theoretical-practical
Marco Gallea, born in
management training course
Turin on 10/7/1965
"Volunteer Rescuer Piedmont 118"; ANPAS Emergency health care
Regional Coordinator. for the training of
Volunteer Rescuers Piedmont 118; Teacher
of the ECM accredited professional refresher
course for professional doctors and nurses
"anaesthesia and resuscitation course",
Instructor and director for DAE courses,
accredited by the Piedmont Region.

Specialist Degree in Communication

Multimedia and Mass; Masters in IT
Manuela Governance & Compliance; E-learning Staff
Collaboration tools
CARAMAGNA born in Manager, On Line Collaboration,
online
Turin, 06/05/1981 Architectures at the Systems Department
Information, Portal, E-Learning – University
of Turin

Degree in Educational Sciences, Master Collaboration tools

IT Governance & Compliance, Expert in online
Tina LASALA born in didactic
innovative methodologies;
Matera on 01/26/1966 Official at the University of Turin -
Information Systems Department, Portal, E
Learning

Floriana VINDIGNI PhD in Chemical Sciences and Masters in Collaboration tools

born in Modica (RG) on 'The New Digital Skills, Open online

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08/17/1974 Education, Social and Mobile Learning';

Official of the University of Turin - staff E
learning, On Line Collaboration, University
Architectures; provides teachers with support in the
didactic use of technologies and in the design and
creation of multimedia contents

Degree in History obtained at the

University of Turin, Faculty of Letters and
Philosophy in the year 2000.
Digital librarian at the Digital Bibliographic
Services staff of the Library System of the University
of Turin since 2007, she deals with software
systems for cataloging paper resources, software
Elena MARANGONI, born Specific training on
for managing bibliographic citations and remote
in Turin (TO) on 26/02/1974 wikipedia, Wikidata And

access management systems for digital resources ,

bibliography editing
as well as remote user assistance. Since 2016 she
has been active on Wikimedia projects and in
particular on Wikidata where she deals
with the processing of bibliographic data.

Degree in Political Sciences – address

International c/o the University of Turin.
Referent of the Library of
Barbara BONINO, born in
International Organizations and the European
Turin (TO) on 18/03/1969
Documentation Center (CDE) of the University European documentation: sources
Institute for European Studies since 2003. of information, databases and
university institute
Expert in European issues, with particular reference Internet resources
of European Studies
to the type of official documentation and the use of
(IUSE)

main official databases of the European Union.

18. Any selection criteria other than those envisaged in the system indicated in the program and necessary for
projects with particular specificities
Nobody.

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FURTHER POSSIBLE MEASURES IN FAVOR OF YOUNG PEOPLE

19) Young people with fewer opportunities x

19.1) Document certifying that the young person belongs to the type identified (*)

to. Self-certification pursuant to articles 46 and 47 of Presidential Decree n. 445/2000 x

b. Certification.

Specify the required certification

19.2) Any supplementary insurance that the institution intends to take out to protect young people
from risks
None.

19.3) Information and awareness actions that the institution intends to adopt in order to
to intercept young people with fewer opportunities and to encourage their participation (*)
In order to intercept low-income young people and encourage their participation, the institution will
activate a specific communication campaign, through the social channels already used for the
promotion of ordinary projects, in particular the Torinogiovani portal and related Istangram and Facebook profile
Furthermore, collaborations aimed at informing and intercepting low-income young people will be
activated with the following networks of offices of the City of Turin and third sector entities:
• The four districts of social services, in particular through the "Family Offices" and "Offices
Home Work Income”
• Educational services and street education, also through the cooperatives that operate
• there. The network of youth protagonism centers and the affiliated
• associations Rete Torino Plural, on issues related to the social integration policies of the city.

Close to the publication of the announcement, a moment of knowledge and study on the Civil Service
will be organized with the subjects operating in the networks listed above, during which the method
of information/contact with these young people will be defined in detail (individual contact, sending
by mail, targeted campaigns through social channels and internet networks).

In addition, the University of Turin will activate its own internal communication network,
involving: - offices that oversee the provision of economic support in the field of the right to
study - offices that follow reception projects for foreign students from war-torn situations
(Afghanistan; Ukraine; and others)

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- offices that take care of the distribution of subsidies to employees in difficult economic
conditions - University social channels (over 100,000 followers)

Furthermore, the University of Turin will also contact its external partnership network to send targeted
communications highlighting the places reserved for Young People with Less Opportunities at the
University, involving: - other
universities and cultural institutions in the area
- Regional Authority for the Right to Study; University Sports Center
-

Later, during the opening phase of the call, a meeting will be organized specifically aimed at these
young people indicated by the offices, which will be followed by moments of individualized consultancy,
to support them in presenting their candidacy.

Indication of additional human and instrumental resources and/ or initiatives and/ or support
measures 19.4) aimed at accompanying volunteer operators with fewer opportunities in carrying out the
project activities.
On days when volunteer operators with fewer opportunities (low income) will work partly in the
morning slot and partly in the afternoon slot, the University of Turin will grant them the right to use
the meal voucher, issued by electronic card, for an amount equal to that of contracted personnel.

Furthermore, with a view to promoting the opportunity to access the historical and cultural heritage,
the University of Turin will ensure that every voluntary operator with fewer opportunities (low income)
has the opportunity to visit the university museums for FREE.

20. Period of service in one of the member countries of the EU

20.1) EU country

20.2) Duration of the period of performance of the service in the EU country (*)

(minimum 1 month maximum 3 months, also expressed in days)

20.2.a) Method of carrying out the civil service (for projects in the area
cross-border) (*)
Continuous

Not continuous

20.2.b) Hourly breakdown of the service (for projects in cross-border territory)

(*)
20.3) Activities envisaged for volunteer operators during the period to be carried out abroad (*)
20.4) Contents of the training dedicated to voluntary operators, through one or more additional
modules referring to the measure (*)
20.5) Means of using food and lodging for volunteer operators (*) 20.5.a) Methods of
using food and disbursement of travel expenses (for projects in cross-border territory) (*)

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20.6) Methods of connection and communication of volunteer operators abroad with the headquarters in Italy (*)

20.7) Summary table

Owner or host Seat of Village City Address Number Local

No. body to which implementation abroad volunteer operator of
it belongs project operators project
reference the abroad
site

21. Tutoring x

21.1) Implementation times, methods and timetable (*)

The tutoring process will be developed in the last quarter of the period of service, with weekly meetings at the most,
for a total duration of 22 hours, of which 3 in microgroups and 6 individual, according to the following structure:

1. "Review of the experience"

Mode: group
Duration: 4 hours

2. Job Club “Perspectives”

Mode: group
Duration: 3 hours

3. Job Club “Research”

Mode: group
Duration: 3 hours

4. Job Club "Application and selection"

Mode: group
Duration: 3 hours

5. Orientation Consulting "My CV + Assisted Search"

Mode: microgroup (max 6 op. vol.)

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Duration: 3 hours

6. Identification of skills acquired in non-formal and informal contexts (IVC)

Mode: individual
Duration: 2 hours

7. Validation of skills acquired in non-formal and informal contexts (IVC)

Mode: individual
Individual duration: 4 hours

Summary
• Balance of the Experience - 4 hours (group)
• Job Club – 9 hours (group)
• Orientation Consulting – 3 hours (microgroup)
• Identification and validation of skills - 6 hours (individual)

Summary table

LAST QUARTER - WEEKS

ACTIVITY
1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th

1 BDE 4h

2 JOB CLUBS 3h

3 JOB CLUBS 3h

4 JOB CLUBS 3h

5 CONS. ORIES. 3h

6 ID. c. 1h 1h

7 VALIDATION c. 1h 2h 1h

The venues will be the same used for General Training, with the exception of the last orientation
consultancy meeting, "My CV + Assisted research", which will take place in the computer room of the
Cooperativa Orso and Città dei Mestieri offices Turin (via Spalato 63/D – Turin).

21.2) Mandatory activities (*)

From a methodological point of view, the complex of interventions carried out with the recipients can
be traced back in particular to the Life Design Paradigm (in which the task attributed to guidance is to
support young people in planning their own life "to the best within the society in which they live”), to
the socio-cognitive theory and to the theory of information processing. The latter place particular
attention on the possibility of producing modifications and enhancing the ability to "self-determine"
one's own actions (personal agency).
The proposed tutoring consists of 4 different complementary and integrated paths.
In particular:
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• through the Experience Report we intend to support the volunteers in a process of self-
assessment and reflection on the experience they are carrying out, preparatory to the drafting of
the Curriculum Vitae (Youthpass or Skills profile tool for Third Countries Nationals) and to the
drafting of the Citizen's Dossier 'inside the IVC path described below,
• the Job Club seminar meetings are aimed at supporting and accompanying the op.
volunteers in the active job search through the acquisition of knowledge and the development of
useful/necessary skills in the research phases,
• Orientation Consulting supports the activation of a process of personal and direct
assumption of responsibility with respect to the moments of transition and training and work of
the individual. Its output is the individualized review of the CV, the assisted online job search and
the response to announcements with the support of the counselor, in order to put into practice
what learned during the Job Club
• meetings , the "Service of Identification, Validation and Certification of skills acquired in
non-formal and informal contexts" is a service that responds to the need for recognition and
enhancement of the skills acquired during the service by volunteers in order to facilitate and
highlight lifelong learning life in non-formal and informal learning contexts, job placement,
geographical mobility. For the volunteer it certainly represents a moment of reflection,
transparency and formal enhancement of the skills acquired during the Civil Service experience.

In order to favor/guarantee a function of synthesis and accompaniment, the course will be

conducted overall by a Case Manager / counselor with many years of experience in
field.
Experts and/or privileged witnesses may also be involved in the management of the Job Club
seminar meetings such as, for example, personnel directors and/or selectors.
The operators envisaged by the legislation of the Piedmont Region in the DD 18 September 2017,
n. 849 - "personnel in charge of the system".
With reference to the individual meetings indicated in point 21.1:

1. Balance of the Experience

Topics:
· Introduction to the tutoring process
· Introduction to the concept of
· competence Review and evaluation of the experience, description of the activities carried out and iden
skills developed
· The Citizen's Dossier (functional to the IVC process), what it is and how to prepare it

2. Job Club “Perspectives”

Topics:
• Getting back into training (presentation of national/European training opportunities,
network of services)
• Setting up your own business (basic notions on what it means to start a business, main
tools and network of services to contact)
• Looking for work (introduction to subsequent meetings)

3. Job Club “Research”

Topics:
• Research strategies and channels
• Support services (Employment Center and Employment Services)

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• The possible sources (newspapers, dailies, weekly magazines, specialized work magazines, use of
web, social networks)
• Reading and evaluating job offers

4. Job Club "Application and selection"

Subjects:
• The CV (Youthpass) and the cover letter
• The phone call
• The online forms
• The construction of an effective self-presentation
• The fundamental "rules" for dealing effectively with a selection interview

5. Orientation Consulting "My CV + Assisted Search"

Subjects:
• Redefinition of professional objectives and construction of one or more action plans
consistent with the objectives
• Updating and/or drafting of the Curriculum Vitae Youthpass or Skills profile tool for
Third Countries Nationals
• Assisted online search
• Direct referral to the Employment Center or to one of the accredited Agency for Services at
Work (through telephone contact, email, compilation of reserved areas on dedicated portals).

6. Identification of skills acquired in non-formal and informal contexts (IVC)

• Reception and information
• Recognition of the experiences declared by the
• person Initial identification of the skills corresponding to the experiences
• gained Production of evidence
• Selection of evidence
• Cv europass
• Citizen dossier: evidence dossier and experience dossier

7. Validation of skills acquired in non-formal and informal contexts (IVC)

• Analysis of evidence and identification of potentially validatable skills
• Definition of the contents of the interview and its realization
• Structuring and administration of any tests
• Formulation of the judgment to validate the skills
• Communication of the results to the volunteer and release of validation documents
(certificate of validation of skills in the event of a positive outcome)

21.3) Optional activities

Volunteers will be invited to participate in the following optional activities.
Seminars/workshop appointments – Città dei Mestieri
These are seminars/workshop meetings organized at the Città dei Mestieri Turin (service
promoted and managed by the ORSo Social Cooperative), of knowledge/in-depth analysis of
trades, professional choices and job search.
The meetings will be conducted by experts in the field of guidance and labor policies and may
also include the participation of privileged witnesses (entrepreneurs…).
By way of example, some meetings held in the last quarter:

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• "The research agenda" - Meeting to present the research agenda tool: to learn how to
organize your job search carefully, knowing where you are proposing, which channels you are
addressing, with what results
• “What is the internship?” - General indications on how the internship in Italy
• works "Cafè Mestiere: let's get to know an entrepreneur" - The experience of C. Fantolino,
entrepreneur with twenty years of experience, owner of TUTTOVO, a company that produces
organic
• gluten-free sauces "How do you introduce yourself?" - Good presentation and interview managemen
looking for work
• “Eures and YFEJ - Your First Eures Job: job opportunities in Europe” - Job Opportunities
work in European countries by the EURES service of the Piedmont Job Agency

Venue: Training/meeting room c/o Città dei Mestieri Turin (via Spalato 63/D – Turin)
Mode: group
Timing: fortnightly meetings lasting 2 hours

Volunteers will also have the opportunity to register in the database of the ORSo accredited
employment agency . scs by accessing the Demand/Offer meeting service created by the Social
Cooperative itself in accordance with its accreditations. The same volunteers will then have
the opportunity to access the service.

21.4) Name of the tutor (individual or public or private body in charge) (*)
Bear. scs Organization for Social Recreation – Social Cooperative Society
• Accreditation from the Piedmont region for training and guidance services (certificates
N° 336/001 of 06/30/2003, N° 1125/001 of 09/27/2012, N° 336/003 of 06/30/2003 and N° 1125/002
of 09/27/2012)
• Registration in the Piedmont Region list of titled entities for the identification, validation
and certification services of skills acquired in non-formal and informal contexts (pursuant to
DD 380/A1504B/2021 - Update and new entries in the regional list of titled entities and related
Experts in Certification Techniques 2021 (ETC) )
• Accreditation from the Piedmont region for employment services (certificate N° 0012/F1
dated 09/27/2012)

Turin, 5 May 2022

The legal representative of the owner body
City of Turin

Stephen Lo Russo

(Document digitally signed)

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