Foodpanda is an online platform that connects restaurants and other shops with

customers at home. It provides food and grocery delivery services that satisfy the
convenience of ordering food from home and delivering it to the customers' doorsteps in
no time.

Customer segments:

Families

Teen, adult, and professionals

Individuals who want to order food from the comfort of their homes or offices.

Customers prefer to order meals online and have it delivered to their door.

People who lack the time to physically purchase their needs at a restaurant or store

Restaurants that provide delivery services to their consumers and seek to expand their
market reach.

Customer relationship:

Communicate with consumers via 24/7 customer support chats.

Social media pages.

Accessibility via mobile application

The app can be customized based on consumer preferences.

Discounts and offers.

Allows customers to rate and review their experience with the service.

Provide excellent customer service through various initiatives such as 24/7 customer
support, user-friendly interfaces, and fast delivery times.

Channels:

Mobile app

Website
Email marketing

Social media page

Online live chats

Value propositions:

It provides food and other item delivery services that satisfy the convenience of ordering
food from home and delivering it to the customers' doorsteps in no time.

To enable restaurants to improve sales by offering delivery services and accessing a

larger consumer base.
Food delivery from a verified list of local eateries.

provide a platform to place orders at local restaurants via the website or mobile app.

Offer an easy and safe way to order.

Provide various discount and food deals.

Various payment options

Key activities:

Developing and maintaining its technological platform and operations.

restaurant network.

continuously aims to grow its customer base internationally

regulates a vast network of freelance delivery personnel

providing customer support.

online processing management

partnering with restaurants, and stores

Key resources:

Its technology platform, including the website and app.

Brand, reputation, and public relations

Customer support team.

A network of restaurant partners and stores.

Marketing and advertising to acquire new customers and partners.

Delivery personnel

Key partners:

Payment gateways

Network of restaurants and stores.

Logistic provider

Delivery rider

Cost structure:

Employee Salaries,

Marketing and advertising expenses,

Logistics charges for delivery.

Maintenance and development cost of the technological platform

Customer support and operational cost

Administrative cost

Revenue streams:

The company charges the partnered restaurant a registration fee to include it on its
website and app.

The company receives commission payments from restaurants and stores for every
food order placed through its website.

Delivery fees apply to each order placed by a customer.

The company generates revenue by charging other brands to use the platform to
market their products.

RESEARCH:

 How much and why do students attach importance to organic and fair-trade
products sold in the cafeteria?

 What options exist to switch from paper-based to more digital forms of working
and studying to reduce paper consumption?

 What are the environmental, economic, and social benefits and disadvantages of
different options to advance more digital working and studying?

 What are the advantages and disadvantages of implementing sustainability by

reducing the use of paper in school work such as in examinations, to the quality
of education of college student?

 How does the sustainability project of business around u-belt, influence the
purchasing decision of college students?

 What is the relationship of the sustainability project of business around the u-belt
and purchasing decision of college students?

1. Customer Segments: Foodpanda targets two main customer

segments: consumers who want to order food online for home delivery
and restaurants that want to expand their customer base and offer
delivery services.
2. Value Proposition: provide a convenient and efficient way for
customers to order food online and have it delivered to their doorstep.

For restaurants, it provides an opportunity to increase their sales by

offering delivery services and reaching a wider customer base.

food delivery from a curated choice of local restaurants

provide a platform to place order at local restaurant via website or

mobile app.

3. Channels: Foodpanda operates through a website and

mobile app that allows customers to browse menus, place orders, and
track their deliveries. Additionally,

Foodpanda uses various marketing channels such as social media and

email marketing to reach its customers.

4. Customer Relationships: Foodpanda has a customer-centric

approach and focuses on providing excellent customer service. This is
achieved through various initiatives such as 24/7 customer support,
user-friendly interfaces, and fast delivery times.

Communicate with customers through 24/7 customer support chats

Social media pages

Accessibility through mobile app

Customization of the app based on customer preferences.

 Discounts and offers.

Allowed customer to rate and review their impression of the service.

5. Revenue Streams: Foodpanda earns revenue by charging a

commission fee on each order placed through its platform. The
commission fee is typically a percentage of the total order value and
varies based on the agreement with each restaurant partner.
6. Key Resources:

Its technology platform, including the website and app.

A network of restaurant partners.

Customer support team.

Brand reputation and public relations

Marketing and advertising to acquire new customers and partners.

7. Key Activities:

developing and maintaining its technology platform,

partnering with restaurants, and shops

providing customer support.

continually seeks to expand its customer base international

restaurant network.
8. Key Partnerships: Foodpanda partners with restaurants to offer their
menu items on its platform and facilitate food delivery. Additionally,
Foodpanda may partner with other companies such as payment
gateways and logistics providers to enhance its services.
9. Cost Structure: Foodpanda's costs include technology development
and maintenance,

employee salaries,

marketing and advertising expenses, and

logistics costs for delivery. The cost structure varies based on factors
such as the size of the business, the number of restaurant partners,
and the level of marketing and advertising expenses.