Demo

Name Of The Candidate Chowdhury Ehsanul Haque

Date Of Birth 19 Oct 1994

Age 30 Years, 0 Months, 23 Days.

Qualification Diploma-Computers

Year Of Passing 2012

Total Experience 5
Allied Digital Services Limited
Current Company
(Under Emami Limited)
Current Designation Customer Support Engineer

Current Location Kolkata

Ready For Relocation Yes

Current CTC 312000

Exptected CTC 390000

Notice Period 2 Months

Note : This data represents the system-generated candidate information used for candidate evaluation.

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 PHONE (+91) 7001242475
CHOWDHURY
EMAIL [email protected]
EHSANUL LOCATION Kolkata, INDIA
HAQUE EXPERIENCE 6 Years 0 Month

CUSTOMER SUPPORT
ENGINEER

Profile Summary
1. Diploma in Computer Application
Key Skills
Rampurhat Webel Informatics Computer Training
Strong Hardware Support Skills Centre, 2012,
For Laptops Desktops And
2. Certificate Course in Basic Electronics
Printers Including Diagnosing Kolkata Webel Informatics Computer Education &
And Resolving Issues Efficiently. Training Centre (Govt. of West
Proficient In Desktop Bengal Limited)
Administration With In-Depth
3. Advanced Diploma in Hardware & Networking with
Knowledge Of Troubleshooting
CCTV
Windows Desktop Operating Kolkata Webel Informatics Computer Education &
System Issues. Training Centre (Govt. of West
Experienced In Basic Level 1 Bengal Limited), 2018
Network Support For Network
4. Windows 2019 server Administration (In Progress)
Issue.
Kolkata Webel Informatics Computer Education &
Skilled In Microsoft Outlook Training Centre (Govt. of West
Setup Email Account Bengal Limited)
Configuration And Managing
Mail Backups.
Work Experience
Proficient In Configuring
Network Printers And Managing Customer Support Engineer
Network File Sharing Through Allied Digital Services Ltd
NTFS Security Permissions.
04/2022 - Present
Knowledgeable End-User
Support For Office 365 SCCM **FMS Support Engineer, Emami Ltd., Kolkata**
Client SAP And OneDrive
Including Configuration And - Administered and managed basic network systems,
Troubleshooting. including local area networks (LANs) and intranets.
Experienced In Providing
Remote Support To National - Monitored, analyzed, and resolved system
And International Users. performance issues to ensure optimal functionality.
Familiar With Ticketing Tools
And SLA Management. - Provided remote technical support to national and
international users, addressing and resolving issues

Basic Knowledge Of Windows

 Basic Knowledge Of Windows promptly.
Server Administration (2019).
Skilled In Vendor Management. - Diagnosed and resolved Office 365, SCCM
installation, OneDrive, Windows-related problems.

Languages - Managed and escalated support tickets, ensuring

BENGALI timely resolution within Service Level Agreements
(SLA).
ENGLISH
HINDI - Documented all issues in ticketing tools, ensuring
accurate records for future reference.
URDU
- Developed Standard Operating Procedures (SOPs)
and Knowledge Databases (KDB) for newly
encountered issues.

- Coordinating with external vendors and service

providers to procure necessary
hardware, software, and services. Negotiating
contracts and ensuring compliance with service level
agreements (SLAs).

- Leading and managing the IT infrastructure team,

fostering
collaboration across departments to ensure IT
solutions align with business needs. Providing
training
and development opportunities for team members.

- Led the successful installation of 1000 systems, AV

setups, SSSM, and OneDrive implementations within
a month, receiving client commendation.

- Awarded the "Most Improved Performer 2023" for

demonstrating professionalism, a positive attitude,
and a proactive work ethic.

- Awarded the "Going Above and Beyond 2024" for

demonstrating exceptional customer service and
providing innovative solutions that achieved
outstanding results.

Coustomer Support Engineer

Bharat IT Services
03/2019 - 03/2022

*Residential Engineer, United India Insurance

Company Ltd. (Regional Office)**

*July 2019-February 2021*

- Conducted system maintenance, documentation,
and continuous monitoring of system health.

- Managed basic network administration tasks

including installation, patching, and troubleshooting
of operating systems and application software.

- Delivered remote technical support and conducted

user training sessions to enhance system usability.

- Collaborated with project managers and clients to

track and ensure smooth operations across multiple
Divisional Offices (DO) and Branch Offices (BO).

**Customer Support Engineer, Birbhum District,

W.B**

*March 2021- April 2022*

- Provided technical maintenance and support

services for banks including State Bank of India,
Punjab National Bank, Bank of India, UCO Bank, and
Paschim Banga Gramin Bank.

- Assembled, diagnosed, and repaired desktops and

printers, including brands such as HP, Epson, and
Olivetti e.t.c.

- Configured Microsoft Outlook and network printers

for seamless operations.

- Ensured client satisfaction and upheld service

standards under Annual Maintenance Contracts
(AMC) through ongoing coordination and support.

Coustomer Support Engineer

Secure Infotech
02/2018 - 06/2019

**Customer Support Engineer**

- Assembled, troubleshot, and maintained desktops

and printers for various clients.

- Configured Microsoft Outlook, LAN setups, printer

and computer sharing, domain joining, and ADSL
routers to ensure efficient operations.

- Managed network maintenance tasks to support

 smooth connectivity and system performance.

Education
B.A - History
2020
NSOU

12th
2012

West Bengal , Bengali / Bangla

Grade - 45-49.9%

10th
2010

West Bengal , Bengali / Bangla

Grade - 50-54.9%