Modernize your Phone System with Microsoft Teams Phone

How your company can benefit from Teams Phone

Wade Walker
VP Cloud Services
[email protected]
Lindsay Cowan Austin Kelly
Account Manager Account Manager
[email protected] [email protected]
Today’s Agenda

Introduction: Wade Walker / Lindsay Cowan / Austin Kelly

Microsoft Teams Phone
 Features
 Devices
 Licensing
Next Steps
Q & A / Wrap Up
• Business is moving to the Cloud at a rapid pace
• We help companies develop a comprehensive Cloud
strategy that delivers the right technology at the right time
• Build upon the Microsoft Cloud platform
• Leverage our expertise for Microsoft Cloud consulting,
licensing, implementation and support
• Together we can help you develop a modern infrastructure
with an ecosystem of products and services that are:
• Secure
• Built to work together
• Supported
• Able to grow and pivot as business needs change
Telephony today
in small and mid-size businesses

On-premises Cloud

Phone tied to office Multiple apps to use

Forwarding to mobile phones Multiple providers to manage
Costly to use and manage Costly to use and manage
Teams is a trusted leader in Unified Communications

250+ million 115+ million 30+ billion

Teams monthly active users Teams daily active users Collaboration minutes
in a single day

Leader Leader
in Gartner’s 2021 UCaaS Magic in The Forrester Wave Unified
Quadrant report Communications-as-a-Service
Microsoft Teams
is a trusted leader in Calling

Microsoft positioned highest for “Ability to Execute” in

the 2021 Gartner Unified Communications as a
Service (UCaaS) Magic Quadrant

This is Microsoft’s second consecutive year as a

Leader for the Gartner UCaaS Magic Quadrant

Read the report at Gartner recognizes Microsoft as

Leader in Unified Communications as a Service and
Meetings Solutions - Microsoft 365 Blog
Teams admin center

Reduce complexity and training by

manage your phone system from an
admin console deeply integrated to
Microsoft 365 services.

Get started in minutes without an

on-prem PBX to install or manage.

Scale your phone system by getting new

numbers and adding users as your
business grows.
Rich calling features
Calling Admin

Call park Visual voicemail Cloud PBX Local numbers

Call forwarding Voicemail to email Number porting Toll-free numbers
Call hold Call history Multi-level auto attendant Company & user phone numbers
Call transfer: supervised & blind Caller ID Multilingual IVR Extensions
Call delegation Caller ID masking Call queue: group, serial, round Integrated calling plans
robin
Shared line appearance Click to call out from Outlook, Office Bring your own calling plan
Apps, and webpages Global call routing (with direct routing)
Call logs
Presence status Location-based routing Performance reports
Call blocking
Contact integration with Exchange Emergency location-based routing Quality of service reports
Music on hold
Teams desktop, web, & mobile apps Exchange calendar call routing Call logs
Do not disturb / breakthrough
Teams-certified devices Dynamic E911 Call monitoring
Distinctive ringtones
Integrated audio conferencing Multi-site support Call analytics
Add participants to a 1:1 call
Conferencing up to 250 participants 24x7 customer support Call quality dashboard
Single sign-on Device management
Media bypass support
Expanded SBC support
Auto Attendant and Call Queues

Auto Attendant
Toll-Free and local service numbers
Dial-by-name directory search
Custom greetings and menus
Operator option
Speech recognition in 14 languages
Admin portal UI and PowerShell cmdlets

Call Queues
Custom greetings
Music while people are waiting on hold.
Redirecting calls to call agents
Setting different parameters such as queue
maximum size, timeout, and call handling options.
Shared voicemail for callers to leave a message for
an organization.
Innovation in Teams Phone
Features
Shipped • Operator Connect • Apple CarPlay support • Endpoint transfer
in 2021
• Microsoft Teams Calling Plan • “Better together” experience • Spam call identification
expansion (Total coverage – 33 • Walkie-talkie for desk phones • Live captions
markets)
• SIP Gateway • Music on hold for consult/transfer
• Connected contact center program
(8 certified solutions, 12 more in the • Branch office survivability • New calling experiences (Enhanced
certification process) UI with dial pad, voicemail, history,
dial-by-name, all in one location)
• End to end encryption (Public
preview) • Voice enabled channels

Shipped
• Reverse Number Lookup • Calling in Chrome
in 2020
• AA / CQ Improvements • Transfer to Voicemail
• Dynamic Emergency Calling for • CQD Enhancements
Direct Routing • Secondary Ringer
• 1:1 Convenience recording • Local Media Optimization
• Delegation Enhancements
Innovation in Teams: Roadmap
Teams calling to
PSTN using the
dial pad

PSTN (Public Switched

Telephone Network) is
connected directly to Teams
by either Direct Routing from
your own services or from
Microsoft provided services.
This gives us the ability to call
anyone in the world with a
telephone number.
Teams Phone

Simplify communications with an

all-in-one solution

Call from anywhere, on any device

Secure, reliable, and rich calling

Streamline management
 Microsoft Teams devices showcase

Access intelligent comms Built for purpose Work with confidence

Smarter and faster ways to connect Devices optimized for your Certified devices, with high-quality video
and collaborate with your devices spaces and work styles and audio, enterprise-grade security, and
easy set up and management

A range of certified devices in every size, for every space and working style

Personal devices Shared devices

Headset Desk phone Mobile phone Speaker puck Mobile phone PC Conference Microsoft Teams Large screen
station Room Phone Rooms collaboration device
Yealink
Legacy SIP Phones
Enhancing Teams with Teams Phone with Calling Plan

Microsoft 365

Modern Work Microsoft Teams: Call & Meet app to app

Audio Conferencing: Dial-in meetings

Cloud PBX Phone System: Calling over PSTN

Teams Phone with Calling Plan

PSTN Dial Tone

Microsoft Direct Routing
Calling Plans (Telco Calling Services)

1Microsoft Teams is included in Microsoft 365 suites

2Teams Phone with Calling Plan is an add-on
Teams Phone
Next Steps
Send email to [email protected] requesting more information
regarding Teams Phone
• Gartner UCaaS Magic Quadrant: Gartner recognizes Microsoft as Leader in Unified
Communications as a Service and Meetings Solutions - Microsoft 365 Blog
• Teams Roadmap: Microsoft 365 Roadmap | Microsoft 365
• Teams Devices: Speakerphones, Headsets, Meeting Room Devices | Microsoft Teams
• SIP Gateway: Plan SIP Gateway - Microsoft Teams | Microsoft Docs
• Legacy SIP phones with SIP gateway: Enable core Microsoft Teams calling functionality on
compatible legacy SIP phones with SIP Gateway - Microsoft Tech Community
• Microsoft Teams Phone: Teams Phone: Voice and Video Calling | Microsoft Teams
• Big Green IT, Teams Phone Support: Teams Phone Support – Big Green IT
 • LinkedIn
• https://www.linkedin.com/in/waderwalker/
Questions? • https://www.linkedin.com/in/lindsaybcowan/
• https://www.linkedin.com/in/a1k/

• Big Green IT: Teams 1 Pager

• Microsoft Data Center Optimization (DCO)

• Microsoft Premier Support
• Microsoft SMB Partner Advisory Council

• International Association of Microsoft Channel

Partners (IAMCP)
Call Analytics

Get real-time insights into the quality of

calls made using Microsoft Teams.

Keep your business running smoothly with

built-in redundancy and active load
balancing for a guaranteed 99.9% uptime.

Protect your business communications, no

matter where they take place with built-in
security, privacy, and compliance from
Microsoft 365.
Call Quality Dashboard (CQD)

CQD Helps admins and network engineers

optimize their network for calling

Comes with a set of reports that provides an

experience that gives you call quality metrics
without the need to create new reports.

Also supports customizable Power BI

templates you can use to analyze and report
your CQD data.
Audio Conferencing

No internet? No problem.
Dial into the meeting.
Commercially available in 100+ countries

Dial-in numbers for 110+ countries and 400+ cities

Dial-out support to 190+ countries

Interactive Voice Response (IVR) in 44 languages

and dialects

For current list of available dial-in and dial-out countries, please visit our countries list
Direct Routing

PSTN Certified Session Border Phone # Internet

Voice Trunk Controller(s) Ranges
Provider Phone System
Office 365 & Teams

3rd Party Voice Apps

(supported by certified SBC Partners)

Directly Route dial tone to Teams Users Interoperability with 3rd party systems
Direct Routing in Microsoft 365 allows customers to connect their SIP Direct Routing allows customers with users in the Microsoft
trunks directly from their network. Customers can work with their local cloud to continue using 3rd party systems such as PBXs, Call
Telecommunications provider to enable Microsoft Teams users to make Center, and Analog Telephony Adaptors (ATA) helping preserve
and receive telephone calls. No porting required – keep your numbers. key investments.
Direct Routing
and SBC
“We want to begin by integrating Teams
Calling with our current service provider
that supports Direct Routing.”

Start by making sure you have a

compatible SBC and that all the
components (Teams & SBC) will work
together properly

Plan your dial plan to include all the

telephony services from Teams and
other connected services

Look for updates and upgrades to

your existing solutions for Teams
compatibility.
 Forrester Total Economic Impact Study
Using Teams Phone saves time, reduces costs, and
improves business performance

1.25 hours per week $82k cost savings “We wanted all of our collaboration solutions,
average time saved including voice, to be integrated. Microsoft was
over three-years the only real solution out there.”
by employees
- Head of IT services, manufacturing

“We are now seen as on the leading edge

because of Business Voice. Customers see this
and it helps us win deals.”
- Operations director, IT services

185% 3 months
return on investment payback after go-live “People are doing a lot more remotely now
because Business Voice is integrated into Teams.
This has improved sales and delivery.”
- Operations director, IT services
Source: The Total Economic Impact™ Of Microsoft Teams Calling Solutions, Forrester Research. February 2021