A SURVEY OF THE EFFECTS OF FRINGE BENEFITS ON
EMPLOYEES PERFORMANCE IN THE HOSPITALITY INDUSTRY
(A Case Study of Sofitel De Moor House, Ikoyi Lagos)
BY
IFEDINIRU KELECHI.U.
BA/2008/207
DEPARTMENT OF BUSINESS ADMINISTRATION
FACULTY OF MANAGEMENT AND SOCIAL SCIENCES
CARITAS UNIVERSITY,AMORJI-NIKE,ENUGU STATE
AUGUST, 2012
i
TITLE.
A SURVEY OF THE EFFECTS OF FRINGE BENEFITS ON
EMPLOYEES PERFORMANCE IN THE HOSPITALITY INDUSTRY
(A Case Study of Sofitel De Moor House, Ikoyi Lagos)
BY
IFEDINIRU KELECHI.U.
BA/2008/207
A PROJECT SUBMITTED TO THE DEPARTMENT OF BUSINESS ADMINISTRATION
IN PARTIAL FULFILMEMT OF THE REQUIREMENT FOR THE AWARD OF BACHELOR
OF SCIENCE (B.SC) DEGREE IN BUSINESS ADMINISTRATION
CARITAS UNIVERSITY AMORJI-NIKE ENUGU STATE.
AUGUST, 2012
ii
CERTIFICATION
This is to certify that this work written by Ifediniru kelechi with
Reg-No Ba/2008/207 entitled A SURVEY OF THE EFFECTS OF
FRINGE BENEFITS ON EMPLOYEE PERFORMANCE IN THE
HOSPITALITY INDUSTRY (A Case Study Of Sofitel De Moor House,
Ikoyi Lagos), has been read and graded in partial fulfilment of the
requirement for the award of Bachelor of Science (B.Sc) degree in
Business Administration Caritas University, Amorji-Nike, Enugu,
Enugu State.
Prof. Godwin. U. Nwanguma Date
(Project Supervisor)
Date
Prof. Godwin. U. Nwanguma
(Head of Department)
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DEDICATION
This project is dedicated to the Almighty God for his guidance,
vision, and protection throughout my stay in this institution.
And to my late father whose wish has conquered the unpleasant
feelings I have about life. May his gentle soul rest in peace.
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ACKNOWLEDGEMENT
I express my most profound gratitude and thanks to the
Almighty God, the giver of life, good health and knowledge for in
Him I wait patiently for success, prosperity and love.
Additionally, I wish to take this opportunity to express my
immense gratitude and appreciation to Mr. Chimezie Ifediniru and
Mr. and Mrs. Kelvin Ekpeni for their sustained support and
parental care. They have been a source of joy to me and my career.
God bless them.
My special thanks go to my mother, Lady Eunice Ifediniru and
my siblings for their understanding that was inestimable and their
support most fulfilling. God bless you all.
I am especially grateful to the men who have contributed so
much to the progress of my humanity for the knowledge they
impacted in me, fatherly advice and their support. They are Prof.
Nwanguma Mr. Walter Ani, Mr. Kenneth Eziedo, Mr. Melletus Agbo
& Mr. Innocent Ubawike.
I owe a depth of gratitude to my supervisor Prof Godwin
Nwanguma whose sincere discussions, correction, advice, have
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proven an extreme valuable outcome in this project work. I am
thankful.
My special gratitude goes to my friends, Buka, Achu, Ken,
Koko, I.k, ini, pat and members of business administration
department. I want to use this opportunity to let them know that I
was happy to have them around. My prayer is that God will grant
them his prosperity in all their endeavours.
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ABSTRACT
The study is aimed at surveying the effects of fringe benefits on
employee performance in the hospitality industry. Because of the
reduction or stagnancy in employee performance, the idea of fringe
benefits was introduced to increase employee performance.
The research began by collecting data from primary and
secondary sources. The primary sources were derived from
questionnaires administered to the employees of Sofitel The
Moorhouse, while the secondary data were obtained from different
sources mainly textbooks, journals, conferences, publications and
manuals e.t.c. The population study is the totality of all the
workers, management of Sofitel The Moorhouse, ikeja. The number
of employees in Sofitel The Moorhouse is 175, which was also
adequate for sample size of 122. Three hypothesis tested in this
study include, the significance relationship between employee
performance and health benefits, effects of withdrawal of health
benefit on employee productivity, impact of provision of health
benefit on interpersonal relationship in the organization.
The following was the findings; it showed that fringe benefits
to employees of Sofitel The Moorhouse; were designed to increase
employee productivity through different benefits like health
benefits.
Finally, the study concluded that financial reward and
material rewards (fringe benefits) to the employees is a prime
motivator for improved employees productivity.
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TABLE OF CONTENTS
Title Page………………………………………………………….….i
Approval page…………………………………………………….…ii
Dedication…………………………………………………………...iii
Acknowledgement…………………………………….…...……...iv
Abstract………………………………………………………..……..v
Table of Contents……………………………………………........vi
CHAPTER ONE: INTRODUCTION
1.1 Background of the Study……………….…………………1
1.2 Statement of the Problem……………….………………...3
1.3 Objective of the Study……………………….……………..4
1.4 Research questions…….…………………………………...5
1.5 Statement of hypothesis……………………………………5
1.6 Significance of the Study…………………….…………….6
1.7 Scope of the Study…………………………………………..7
1.8 Limitation of study…………………………………………..7
1.9 Definition of terms……………………………………..……8
References
viii
CHAPTER TWO: REVIEW OF RELATED LITERATURE
2.1 Theoretical framework of the study…………………..….10
2.2 Historical Background of the study……………………25
2.3 Current Literature review on Theories Postulated
Above…………………………………………………………..30
References
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Research design …………………………………….…….43
3.2 Sources of Data………….…………………………………43
3.2.1 Primary Sources Of Data………………………….43
3.2.2 Secondary sources of Data…………..…………..43
3.3 Population of the study………………………………….44
3.4 Sample size and determination of sample size…….44
3.5 Method of Data collection……………………………….45
3.5.1 Questionnaire Design, Distribution And
Collection of Responses………………………………………….46
3.5.2 Secondary Method of data collection……….…46
3.5.3 Method of Data Presentation and Analysis.....46
References.
ix
CHAPTER FOUR: PRESENTATION OF RESULT
4.0 Data presentation and Analysis………………….………...48
4.1 Data presentation………………………………..…………….48
4.1.2 Demographic characteristics…………………..……………49
4.1.3 Presentation According To Key Research Questions……53
4.2 Analysis based on Research hypothesis………………….74
References.
CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSION AND
RECOMMENDATION.
5.1 Summary………………………………………….……...80
5.2 Conclusion………………………………………...…….81
5.3 Recommendation….............................................82
BIBLIOGRAPHY
APPENDIX
