Business Plan
Business Plan
In the previous unit, we dealt with the concept of grassroots entrepreneurs. This unit will help
you to understand the concept of business plan and how to prepare a business plan. The various
sections and sub-sections of this unit will also summarize the feasibility study and importance
of a business plan. A company’s business plan is one of its most important documents. It can be
used by managers and executives for internal planning. It can be used as the basis for loan
applications from banks and other lenders. It can be used to persuade investors that a company
is a good investment. For start-up ventures, the process of preparing a business plan serves as a
road map to the future by making entrepreneurs and business owners think through their
strategies, evaluate their basic business concepts, recognize their business’s limitations, and
Virtually every business needs a business plan. Lack of proper planning is one of the most often
cited reasons for business failures. Business plans help companies identify their goals and
objectives and provide them with tactics and strategies to reach those goals. They are not historical
documents; rather, they embody a set of management decisions about necessary steps for the
business to reach its objectives and perform in accordance with its capabilities.
“By its very definition, a business plan is a plan for the business, clarifying why it exists, who it
exists for, what products and services it provides these client groups, how it intends to develop
and deliver these products and services, and where it is headed,” Rebecca Jones wrote in
Information Outlook. “A business plan is a roadmap for the organization, showing the destination
it seeks, the path it will follow to get there, and the supplies and wherewithal required to
Planning is the first and the most crucial step for starting a business. A carefully charted and
meticulously designed business plan can convert a simple idea/innovation into a successful
business venture.
A business plan is a road map for starting and running a business. A well-crafted business plan
identifies opportunities, scans the external and internal environment to assess the feasibility of
business and allocates resources in the best possible way, which finally leads to the success of the
plan. It provides information to all concerned people like the venture capitalist and other
financial institutions, the investors, the employees. It provides information about the various
functional requirements (marketing, finance, operations and human resources) for running a
business.
A business plan is the blueprint of the step-by-step procedure that would be followed to convert
a business idea into a successful business venture. A business plan first of all identifies an
innovative idea, researches the external environment to list the opportunities and threats,
identifies internal strengths and weakness, assesses the feasibility of the idea and then allocates
financial feasibility.
9. Identify challenges in terms of opportunities and threats from the external markets.
10. Clarify ideas and identify gaps in management information about their business,
11. Identify the resources that would be required to implement the plan.
12. Document ownership arrangements, future prospects and projected growths of the business
venture.
Preparing a business plan is not an easy task. A business plan makes the entrepreneur forcibly
plan all the critical dimensions of business and it also ensures that entrepreneur does a thorough
research about the planned business venture. The process of researching and writing the business
plan helps to identify the gaps in the existing plan. For any business venture all the functional
The functional plans reveal the resources required, strategies planned and the
budgeted expenditure of each functional area and also determine when the company
Here we would like to state that preparing a business plan is not just a one-time activity, but is
an ongoing process. A successful business enterprise constantly keeps improvising its business
A business plan is a written document, which has to be presented to various stakeholders to get
their consent. The shareholders require it to ascertain the ownership patterns and future prospects,
the government needs it to give various certifications like pollution control, the financial
institutions like venture capitalists need it to estimate the prospects and the risks involved in
Self Assessment
entrepreneur.
4. The process of researching and writing the business plan helps to identify the gaps in the
………………. plan.
5. A business plan is the ……………… of the step-by-step procedure that would be followed
Business plans have several major uses. These include internal planning and forecasting, obtaining
funding for ongoing operations or expansion, planned divestiture and spin-offs, and restructuring
or reorganizing. While business plans have elements common to all uses, most business plans
When used for internal planning, business plans can provide a blueprint for the operation of an
entire company. A company’s performance and progress can be measured against planned goals
involving sales, expenditures, time frame, and strategic direction. Business plans also help an
entrepreneur or business manager identify and focus on potential problem areas, both inside
and outside the company. Once potentially troublesome areas have been identified, proposed
solutions and contingency plans can be incorporated into the business plan.
Business plans also cover such areas as marketing opportunities and future financing requirements
that require management attention. In some instances – such as scenarios in which an entrepreneur
decides to turn a favorite hobby into a home-based business enterprise – the business plan can
be a simple document of one or two pages. A business proposal of significant complexity and
capacity will in all likelihood need to compose a business plan of greater depth and detail than
will a computer enthusiast who decides to launch a desktop publishing business out of his/her
home.
Ideally, everyone in the company will use the information contained in the company’s business
plan, whether to set performance targets, guide decision-making with regard to ongoing
operations, or assess personnel performance in terms of the their ability to meet objectives set
forth in the business plan. In addition, workers who are informed about the business plan can
evaluate and adjust their own performance in terms of company objectives and expectations.
Business plans can also be used in the restructuring or reorganization of a business. In such cases,
business plans describe actions that need to be taken in order to restore profitability or reach
other goals. Necessary operational changes are identified in the plan, along with corresponding
reductions in expenses. Desired performance and operational objectives are delineated, often
with corresponding changes in production equipment, work force, and certain products and/or
services.
The founder of the great Reliance Empire. He was not born with a silver spoon. His
father was a school teacher in the small village of Chorwad in the western state of
Gujarat. At the tender age of 17 he went to Aden and started working as an attendant
in a petrol pump. No one knew at that time that this teenager boy would over a period of
time, grow an empire which would turn out to be the first Indian company to be listed in
the fortune 500 companies of the world. But Dhirajlal Hirachand Ambani – known as
Dhirubhai had dreams and a vision even then. It was for these dreams that he was able to
spot that there existed a discrepancy between the rial-sterling exchange rate and the intrinsic
value of the silver content in Aden’s coinage, which was an excellent opportunity to make
money.
Using this opportunity, he made money, returned to India and established a trading house
called Reliance Commercial Corporation in Bombay in 1958. He started his business with
a mere ` 15, 000/- as capital. The first business was importing polyester yarn and exporting
spices. Then he began manufacturing cloth from polyester fibre. From the textile industry
he gradually diversified into chemicals, gas, petrochemicals, plastics, power and telecom
services. It was he who introduced the equity culture in India by establishing trust amongst
his shareholders. Dhirubhai Ambani always had big vision and worked hard to achieve
that vision. He believed in the philosophy of Think Big, Think Fast and Think Ahead. He
Banks and other lenders use business plans to evaluate a company’s ability to handle more debt
and, in some cases, equity financing. The business plan documents the company’s cash flow
requirements and provides a detailed description of its assets, capitalization, and projected
financial performance. It provides potential lenders and investors with verifiable facts about a
Finally, the business plan is the primary source of information for potential purchasers of a
company or one of its divisions or product lines. As with outside lenders and investors, business
plans prepared for potential buyers provide them with verifiable facts and projections about the
company’s performance. The business plan must communicate the basic business premise or
concept of the company, present its strengths as well as weaknesses, and provide indications of
the company’s long-term viability. When a company is attempting to sell off a division or
product line, the business plan defines the new business entity.
Self Assessment
7. Business plans also cover such areas as marketing opportunities and future financing
8. The business plan is the secondary source of information for potential purchasers of a
9. The business plan must communicate the basic business premise or concept of the company.
10. Business plans can also be used in the restructuring or reorganization of a business.
A plan, which looks very lucrative/feasible at the first instance, might actually not be when the
details are drawn. Hence documenting the business plan is one of the early steps that an
entrepreneur should take. As discussed above, the successful entrepreneur lays down a
step-by-step plan that she/he follows in starting a new business. This business plan acts as a
guiding tool to the entrepreneur and is dynamic in nature – it needs continuous review and
updating so that the plan remains viable even in changing business situations. The various steps
2. Draw key business assumptions on which the plans will be based (e.g. inflation, exchange
3. Scan the external environment and internal environment to assess the strengths, weakness,
4. Seek professional advice from a friend/relative or a person who is already into similar
Preliminary Investigation
Idea Generation
Environmental Scanning
Feasibility Analysis
Source: Lall Madhurima (2009), Entrepreneurship and Business Plan, Excel Books Pvt. Ltd.
product or service, but it also encompasses incremental value addition to the concept/product/
Caution Value addition is the key word that an entrepreneur needs to keep in mind while
Idea generation is the first stage of business planning process. This step differentiates between
innovative idea about a product or service that could be brought into the market. Let us make it
very clear again at this stage, that it is not necessary to have an idea which is entirely new; even
value added to the new products in the market is included in the innovative products/services.
Idea generation is the first stage of business planning process. It involves generation of new
concepts, ideas, products or services to satisfy the existing demands, latent demands and future
1. Consumers/Customers
2. Existing Companies
3. Research and Development
4. Employees
5. Dealers, retailers
2. Group discussion
dealers, retailers
6. Market research
7. Commercializing inventions
8. These days, even contests are being organized to identify business ideas like ‘business
bazigaar’ on Star TV, which invites participation in the contest and rewards the best
business plan.
Screening of the new ideas should be done so that promising new ideas are identified and
Once a promising idea emerges through, idea generation phase the next step is environmental
scanning, which is carried out to analyze the prospective strengths, weakness, opportunities and
threats of the business enterprise. Hence before getting into the finer details of setting up
business it is advisable to scan the environment both external and internal and collect the
information about the possible opportunities, threats from the external environment and strength
and weaknesses from the internal environment. The different variables to be scanned are in
resource etc. with the entrepreneur. The various sources for gathering the information are
informal sources (family, friends, colleagues etc.) and formal sources (bankers, magazines,
of a successful environmental scanning should be to maximize the information and hence the
entrepreneur should collect information from as many sources as possible and then analyze
business venture. The more supportive the information, the greater is the confidence regarding
However, few errors can also occur while carrying out this process like mechanical errors
variables like technology, lack of farsightedness, etc. Also culture is varied so deep understanding
is required.
External Environment
Socio-cultural Appraisal: It assesses the social and cultural norms of a society in a given period
of time. The variables that are appraised are values, beliefs, norms, fashions and fads of a
particular society. It can help in understanding the level of rigidity/flexibility of a given society
Example: The socio-cultural norms of United States and United Arab Emirates. Americans
are experimenting and adventurous whereas Arabs are conservative. If an entrepreneur wishes
to introduce an innovative product like bungee jumping, its acceptability would be more in
which would not harm the health of smokers; technological appraisal can assess whether
Economic Appraisal: It assesses the status of economy in a given society in terms of inflation,
per capita income and consumption pattern, balance of payments, consumer price index etc. A
healthy economy offers greater opportunities for growth and development of the industry and
therefore provides greater confidence to the entrepreneur about the success of his business
venture.
region. It includes variables like age profile, distribution, sex, education profile, income
distribution etc. The demographic appraisal can help in identifying the size of target customers.
grants, procedures etc. formulated by government for a particular industry. The softer the
government norms for the industry, the easier it is for the entrepreneur to establish and run the
business. Take for example, the government policies of subsidized electricity in Uttaranchal. A
manufacturing unit highly dependent on power has an added advantage for setting up industry
there. On the other hand, take Uttar Pradesh. Here, the electricity is not just expensive, but there
is acute shortage of it as well and entrepreneurs in UP are dependent on personal generators for
electric supply, which automatically increases the cost of product. Hence it would be a wise
decision on the part of an entrepreneur to set up/shift his manufacturing unit to Uttaranchal.
The outcome of government policies in other sectors too should be taken into reckoning while
conducting an appraisal of its policies. One such example is the government’s intentions to
allow only partial FDI in the retail segment. Because of this particular clause, multinational
retail outlets like Wal-Mart are not able to enter the Indian market, though the market potential
Internal Environment
Raw Material: It assesses the availability of raw material now and in the near future. If the
availability of raw material is less now or would be less in future then the entrepreneur should
give a serious thought to establishing a venture as the entire system can come to a standstill due
Finance: It assesses the total requirements of finance in terms start-up expenses, fixed expenses
and running expenses. It also indicates the sources of finance that can be approached for funding.
Human Resource: It assesses the kind of human resources required and its demand and supply in
the market. This further helps in estimating the cost and level of competition in hiring and
As stated above, the objective of environmental scanning should be to gather information from
as many sources as possible and to maximize this information for enhanced probability of
Feasibility study is done to find whether the proposed project (considering the above
appraisal and feasibility study at this point. Environmental appraisal is carried out to assess the
external and internal environment of the geographical area/areas where, entrepreneur intends
to set up his business enterprise, whereas feasibility study is carried out to assess the feasibility
of the project itself in a particular environment in greater detail. Hence, though feasibility study
would be dependent on environmental appraisal yet it is far more descriptive. The various
variables/dimensions are:
Market Analysis
The demand analysis and market share is based on a number of factors like consumption pattern,
carried out to understand the consumer preferences, existing, latent and potential demands,
strategy of competitors and practices of distributors, retailers etc. The objective of a formal
study needs to be comprehensive enough that they are able to generate the desired answers to
3. How is the demand distributed seasonally (for example, air-conditioners are required
In nearly all cases research is required to obtain enough information to answer the above
questions and to identify whether a project is feasible or not. This is done through a market
research.
Technical/Operational Analysis
Technical/Operational Analysis is done to assess the operational ability of the proposed business
enterprise. The cost and availability of technology may be of critical importance to the feasibility
1. Material Availability: It is imperative to assess the availability of the raw material required
for production of goods/services. The feasibility study of material should make an account
of following variables:
would be required to let the production run smoothly; it would be dependent on material
the idea generation stage is technologically feasible or not i.e. it answers questions like:
4. Plant Location: Plant location refers to a fairly broad area where the enterprise is to be
established, like city, industrial zone or costal area. Plant location is the physical layout of
communication
(d) Other factors like climatic conditions, availability of manpower etc. can affect the
technology, plant capacity, investment cost of buying, maintenance and running cost.
Financial Feasibility
Once the analysis of marketing and operations has been done successfully, a final financial
feasibility is done to assess financial issues of the proposed business venture. Following cost
1. Cost of land and building: Depending on the requirement and the availability of funds the
2. Cost of plant and machinery: It includes estimates of cost of plant and machineries, their
3. Preliminary cost estimation is made to assess how much cost would be required in
4. Provision for contingencies needs to be made to cover certain unexpected expenses which
can emerge due to change in the external environment, like increase in price of raw
5. Working capital estimates for running the business are also made.
6. Cost of production, which would include raw material cost, labour cost, overhead expenses,
7. Sales and production estimates: Based on the plant capacity the production and sales
Drawing Functional Plans: After positive results from the feasibility study, functional plans are
drawn. Some scholars and writers prefer to include feasibility study with the functional plans
but they have been taken separately in this book, as feasibility study is a precursor to the plan
and is done to check the viability of the project from various dimensions. Whereas, after the
feasibility study gives positive indication about the viability of the proposed project, one can go
into the details of drawing functional plans which would plan the strategies for all the operational
Marketing plan: Marketing plan lays down the strategies of marketing which can lead to success
of business. These strategies are in terms of Marketing Mix (product, price, place and promotion).
From the market feasibility study and marketing research, potential/present demand of customers
is determined, which helps in understanding the profile of customers and hence helps in laying
down the strategies for segmentation of the market, identification of the target market and
Task Prepare a Business plan and forward the Business plans to any financial
manufacturing sector whereas operational plans are drawn for business enterprises in the service
sector. The production/operation plan should include strategies for the following parameters:
2. Physical layout
6. Quality Management
Organizational Plan: Organizational plan defines the type of ownership: it could be single
proprietary, partnership firm, company, private limited or public limited. It also proposes an
organizational structure and proposes human resource management practices that would govern
Financial Plan: Financial plan indicates the financial requirements of the proposed business
enterprise.
1. Cost incurred in smooth running of all the financial plans (marketing, operation and
human resources).
Did u know? Cost incurred in the marketing plan would include forecasting sales, for
production plan it includes cost of goods, for organizational plan it includes cost of
compensation to employees.
5. Projected ratios
To cope with the rising competition, Hindustan Liver Limited (HLL) had come up with a new
After environmental scanning and feasibility analysis, a project report is prepared. It is a written
document that describes step-by step, the strategies involved in starting and running a business.
A project report helps to understand the opportunities, problems and weakness of the business.
It guides the entrepreneur in actually starting up and running the business venture. It helps him
to monitor whether the business is growing as was projected in the business plan or not. It helps
in documenting the cost estimates of the business. It can be used as a handy tool to persuade
investors and financial institution to fund the project. It can help in proper utilization of all the
resources. It can keep the morale of employees, owners and investors up. It can finally lead to a
2. The project report should be exhaustive (covering all the details about the proposed
project).
4. The project report should logically and objectively explain the projections.
6. The project report should be professionally made to demonstrate that the Promoters
7. The project report should justify the financial needs and financial projections.
8. The project report should also justify market prospects and demands.
9. The project report should be attractive to the financial agencies and investors.
10. The project report should also have a high aesthetic value.
I Cover Sheet: Cover sheet is like the cover page of the book. It mentions the name of the
project, address of the headquarters (if any) and name and address of the promoters.
II Table of Contents: Again, the table of contents is like the table of contents of a book; it
guides the person reviewing the project report to the desired section quickly. A good
methodology would be to divide the project report into sections and number or label the
sections like 1, 2, 3 or I, II, III or A, B, C and then divide each section into subsections by
using numerals after the decimal like 1.1, 1.2, 1.3 or I-1, II-2, III-3 or A-a, B-b, C-c. No matter
which method is used for classification, once a method is picked up the entire report
III Executive Summary: Executive summary is the first impression about the business proposal.
As the saying goes, the first impression is the last impression. A careful presentation of
information should be done to attract the attention of the evaluators. It should be in brief
(not more than two or three pages) yet it should have all the factual details about the
project that can improve its marketability. It should briefly describe the company; mention
some financial figures and some salient features of the project. Generating interest in the
IV The Business: This will give details about the business concept. It will discuss the objective
of the business, a brief history about the past performance of the company (if it is an old
company), what would be the form of ownership (whether it would be a single proprietor,
partnership, cooperative society or a company under company law). It would also label
V Funding Requirement: Since the investors and financial institutions are one of the key
bodies examining the project report and it is one of the primary objectives of preparing
is also necessary to project how these requirements would be fulfilled. Debt equity ratio
should be prepared, which can give an indication about how much finance would the
company require and how it would like to fund the project.
It includes the key features of the product, the product range that would be provided to the
customers and the advantages that the product holds over and above the similar products/
substitute products available in the market. It also gives details about the patents,
VII The Plan: Now the functional plans for marketing, finance, human resources and operations
are to be drawn.
1. Marketing Plan: Marketing mix strategies are to be drawn, based on the market
research. The market research will provide information about the following
preferences and needs of the customers (ii) Strengths and weaknesses of competitors
A thorough market research is the backbone of success and failure of any product in
the market. Based on the information collected through market research, marketing
mix strategies for product/services, price, promotion and distribution are presented
meticulously and reasons are displayed in relation to why the targeted market is so
attractive. How can the market provide gains to the organization? What marketing
strategies would ultimately lead to the success of the organization? The budgets for
2. Operational Plan: The operational plan would give information about (i) Plant location:
why was a particular location chosen? Is it in the vicinity of the market, suppliers,
location or are there any other specific reasons for choosing the particular location?,
(ii) Plant layout is also at times mentioned in the project report to provide a pattern
of arrangement of the organization and would indicate the exhaustive planning for
the business, (iii) Plan for material requirements, inventory management and quality
control are also drawn for identifying further costs and intricacies of the business.
about the board of directors, it can also enlist the manpower plan that would be
required to put life into the company and it would also enlist the details about the
laws that would be governed in managing the employees of the organization. In the
4. Financial Plan: The financial plan is usually drawn for two to five years for an existing
VIII Critical Risks: The investors are interested in knowing the tentative risks to evaluate the
viability of the project and to measure the risks involved in the business. This can further
give confidence to the investors as they can calculate the risks involved in the business
be dissolved, what would be the share of each stakeholder in case of winding-up of the
X Appendix: The appendix can provide information about the Curriculum Vitae of the owners,
Articles of Association and all the supporting agreements/documents that can help in
Task Do a research for collection of data for both environmental study and
Self Assessment
11. The ……………………… acts as a guiding tool to the entrepreneur and is dynamic in
nature.
12. …………… addition is the key word that an entrepreneur needs to keep in mind while
13. An entrepreneur is a highly …………… person who gets an innovative idea about a
14. The sources for gathering the information can be both ………………. sources and
…………… sources.
15. A healthy economy offers greater opportunities for growth and development of the
………………