1) Give a simple definition for management?
A set of activities (including planning and decision making, organising, leading and control) directed at an
organisation’s resources (human, financial, physical and informational) with the aim of achieving
organisational goals in an efficient and effective manner. ( to achieve the organisational goals in an
efficient and effective way )
2) List the primary functions of management?
planning, organising, leading and controlling
3) Show the relation between Management Levels & Skills required?
4) What is meant by Benchmarking? Show the types of Benchmarking?
Benchmarking is comparing your performance to industry standards or best practices to identify and close
performance gaps. TYPES : internal benchmarking and external benchmarking
Process of assessing how well one company’s basic functions and skills compare with those of another
company or set of companies.
5) List Decision Making Process steps?
Identify the problem, Gather information, Generate alternatives, Evaluate alternatives, Choose a course of
action and Implement and review
6) What is SWOT Analysis?
one of the decision making techniques that involves evaluating an organization’s internal and external
factors to inform decision making, helps to identify and prioritize critical issues and factors that impact the
decision-making.(strengths, weaknesses, opportunities, threats)
7) Show the mean principle of Pareto Analysis?
Pareto analysis is a techniques that involves prioritizing options based on the 80/20 principle, which states that 80%
of results come from 20% of causes. Prioritize the most critical factors.
8) What is meant by Planning? what are the planning levels?
A set of procedures for making decisions about the organization’s objectives and goals
9) Controlling involves the four steps, list these steps below?
Establishment of standards.
Measurement of performance.
Comparison of actual and standard performance.
Taking remedial action.
10) Write three of Decision-Making Techniques and Tools for Managers
SWOTAnalysis
Cost-Benefit Analysis
Pareto Analysis
Brainstorming
11) What are the characteristics of good objectives?
SMART ( specific, measured ,achievable, realistic, time-bound )
12) Design a simple form for objective action plan?
We should specify the following to do an action plan:
• a) what will be done; • b) what resources will be required; • c) who will be responsible; • d) when it will be
completed; • e) how the results will be evaluated.
13) What is meant by organizing for industrial organization?
Designing and maintaining these systems of roles
14) What is Responsibility Matrix?
Form that Summarizes the tasks to be accomplished and who is responsible for what on the project.
15) What is meant by leadership?
is the ability to move teamwork towards certain objectives
16) Mention four Leadership Styles?
Bureaucratic leader, Laissez-faire leader, Democratic leader, Autocratic leader
17) List the main element of leadership?
Determine clear objectives, build and improve teamworks, have Appropriate motivation method
18) How to measure human resource efficiency?
By tracking 4 elements:
satisfaction: degree of enjoyment
morale: the attitude toward the workplace
productivity: maximizing output from input
turnover: percentage of workers leave each year
19) Design a job description form for maintenance technician?
20) List four key Performance Measurement for maintenance department?
21) Give a definition for negotiation?
Negotiation Is The Process Of Using Power And Information To Affect Behavior Within A Web Of Tension
22) Mentioning scenarios for the results of the negotiation process?
23) How you can improve negotiation skills?
Understand your strengths and weaknesses
Identify your goals
Don't be afraid to make mistakes
Build your confidence
24) Show by drawing Negotiation Process?
preparation planning and control and
final action
objectives face-to-face assesment
(of case and (what to say in the discussion
(achieve the
(evaluat the
environment) case) agreement)
results)
25) Show by drawing problem solving Process?
26) What is meant by BATNA?
It is The Best Alternative To a Negotiated Agreement which is The lowest acceptable value to an individual for a
negotiated agreement
27) Show what is the problem?
is a deviation from normal expectations
28) Show by schematic problem-solving wheel?
29) When affinity diagram is used?
It’s used to arrange and organize the brainstormed ideas by using cards or post-it-notes
30) What is the mean purpose of Ishikawa diagram, Defect Concentration Diagram?
Ishikawa diagram : Graphical representation of the possible causes affecting a problem leading to the root cause of the
problem
Defect Concentration Diagram: is a picture of the unit showing the concentration defects on the unit make it easy to
identify the possible causes of the defect
31) Mention three tools for Analise data and identify root causes
Ishikawa diagram, Defect Concentration Diagram, pareto anaysis
