DDP721- Assignment 3

Shakti Singh 2022MT11986

1. For the running problem, interact with the various primary stakeholders through the

following means to document your insights (pains, pleasures, preferences).

a. Conduct at least (4 x no. of members in a team) interviews (share the link to

the

audio recordings)

b. Collect at least (20 x no. of members in a team) responses for an online

questionnaire (share the link to the online questionnaire and the responses)

c. Conduct at least two FGDs with five members each (share the link to the audio

recordings) (Marks: 25)

Interviews and FGD Link-

https://drive.google.com/drive/folders/1-3CkRebt8LpXAi6Rytt9eYwg0hU_INOG

Online Questionnaire Link-

https://docs.google.com/spreadsheets/d/1zJNon3mGQ_xhPrUqGyJzWP5tP-9j3nlkozR6v-xh11I/edit?usp=drivesdk
2. For the running problem, observe the primary stakeholders in their environment to

document their behaviors, activities and tasks. Use various methods to identify their
pains,

pleasures and pleasures. (Marks: 10)

Pain Points:

1. Inconvenience of Turning Off Appliances

Students may find it bothersome to switch off fans, lights, or ACs when leaving the room,
especially when in a rush to attend classes.

2. Lack of Immediate Consequences

Students and staff do not feel the financial or environmental impact of their actions
immediately, leading to a lack of urgency in conserving electricity.

3. Forgetting to Turn Off Appliances

Forgetfulness is a common problem, especially when students are in a hurry or
distracted.

4. Shared Responsibility Confusion

In classrooms, no one feels directly responsible for turning off lights or AC after class,
assuming someone else will do it.

5. Discomfort in Returning to Hot Rooms

Students may leave fans or ACs on to avoid returning to a hot room after a long day,
prioritizing comfort over conservation.

6. Lack of Awareness About Energy Wastage

Many students and staff are unaware of the amount of energy wasted and how much it
costs the institution or impacts the environment.

7. Difficulty in Monitoring Usage

There is no easy way for students or staff to track their individual electricity usage,
making it hard to adjust behavior based on real data.
8. Absence of Automated Systems
The lack of smart systems like motion sensors or timers that could turn off appliances
automatically leads to unnecessary wastage.
 9. Resistance to Change
Some students or staff may resist changes in their routine or view energy-saving habits
as extra work, especially without direct incentives.

10. Lack of Institutional Feedback

No visible feedback mechanism exists to inform students or staff about energy wastage
in real time, making it hard to see the consequences of their actions.

Pleasure Points

1. Comfort from Leaving Appliances On

Students enjoy returning to cool, well-lit rooms, prioritizing personal comfort.

2. Sense of Convenience
Leaving appliances on ensures that students or staff don’t need to wait for the room to
cool down or brighten up when they return.

3. Habitual Behavior
Many enjoy the ease of leaving lights or fans on because it has become a routine habit
that doesn’t require active thought.

Students are not bothered to leave appliances, lights, fans ON. Just because of less
awareness of wastage and facility being taken for granted.

4. Technological Solutions Appeal

Students may find pleasure in using energy-efficient technologies, such as smart lights
or automated systems, if available- mostly observed in some new hostels and RNI park.

Guards in RNI park feel sensor automation in the entire building helps in saving
electricity to an extent.

5. Collaborative and communal Spaces

In academic areas, students may appreciate a classroom that is always ready (lights on,
projectors running), allowing them to dive straight into work without setup time.

Students and staff might enjoy the communal feeling of a campus where spaces are
always "alive" and functioning, thanks to electrical appliances being on.
6. Satisfaction from Sustainability
Students who are aware of energy issues may take pleasure in turning off appliances
and being part of an environmentally conscious community.

7. Tech Enthusiasm
Many students are interested in gadgets and enjoy using apps or systems that allow
remote control of lights, fans, or ACs, especially if it enhances the experience of saving
energy.

Awareness can also inspire people to work in domain of creating effective solutions for
electricity conservation.

8. Pride in sustainable leadership.

Given that the campus has an energy department, striving towards a net-zero electricity
consumption goal can significantly benefit both the campus and the wider community.

Achieving such a goal would not only reduce energy costs but also position the campus
as a leader in sustainability and innovation.

This initiative would foster a culture of environmental responsibility, inspire future energy
solutions, and contribute to reducing the campus’s carbon footprint, creating a more
sustainable and eco-friendly environment for students, staff, and the community at large.

9. Institutional Responsibility
Some students or staff feel proud to be part of a campus that prioritizes sustainability,
and enjoy being involved in energy-saving initiatives as part of a larger effort to reduce
the carbon footprint.
To address the issue of electricity wastage on the IIT Delhi campus, we recognized that narrowing our focus to
specific stakeholders would lead to more effective solutions. While academic and administrative buildings have
high and constant electricity usage that is less flexible for reduction, the hostels present a significant opportunity
for intervention. This is because students, who form the majority population on campus—approximately 8,530 in
total—have more direct control over their individual energy consumption.

Moreover, students' daily routines, habits, and living spaces offer multiple opportunities for behavioral and
structural changes that could reduce wastage. In contrast, the 750 faculty members and staff living in quarters
are a smaller, secondary group in terms of energy consumption.

Thus, by focusing on students as our primary stakeholders, we can implement targeted strategies in hostels,
where unnecessary electricity usage is more manageable, making a more meaningful impact in curbing overall
campus wastage.
Question 3

Collate and document the list of: (a) pains and (b) pleasures. Rate the lists on a criticality scale of
1-10 using the following guide:

1: Not at all critical; 6: Distressingly critical;

2: Minimally critical; 7: Fairly critical;

3: Mildly critical; 8: Intensely critical;

4: Slightly critical; 9: Severely critical;

5: Moderately critical; 10: Extremely critical.

 Pain points

Inconvenie
Lack of Forgettin Shared Discomf Lack of Absence
nce of Difficulty Lack of
Immediat g to Turn Responsi ort in Awarene of Resistan
Turning in Institutio
e Off bility Returnin ss About Automat ce to
Off Monitorin nal
Consequ Applianc Confusio g to Hot Energy ed Change
Appliance g Usage Feedback
ences es n Rooms Wastage Systems
s
1 Not at all critical
2 Minimally critical
3 Mildly critical
4 Slightly critical
5 Moderately critical
Distressingly
6 critical
7 Fairly critical
8 Intensely critical
9 Severely critical
10 Extremely critical.
Rating 7 9 8 10 2 9 5 8 9 10
 Pleasure points

Comfort Collabor
Technolo Satisfacti Pride in Institutio
from Sense of ative and Tech
Habitual gical on from nal
Leaving Convenie commun Enthusia sustaina
Behavior Solutions Sustaina ble Responsi
Appliance nce al sm
Appeal bility leadershi bility
s On Spaces
p.
1 Not at all critical
2 Minimally critical
3 Mildly critical
4 Slightly critical
5 Moderately critical
Distressingly
6 critical
7 Fairly critical
8 Intensely critical
9 Severely critical
10 Extremely critical.
Rating 7 8 5 6 8 9 7 10 9
Interview 1: Anwesha
● After sometime only slow fan ½
● M.Des 2nd year
● Tight schedule
● AC hostel
● Due to insects, floor lights are off, otherwise corridor
● Visual, Design for usability, game design, DP,
are always lighted
etc.
● 5-6 LED mapped to one switch
● Mostly have session for half day, before or after
● People mostly use sensor lights
break.
● In lift area light area switched off mostly
● Schedule in previous sem included whole day
● Fans from lift area should be removed
class
● People turn on lights, forgot to turn off
● On 2 walls plug points are working, on other 2
walls either of plug points are working.
● Juggle between plug points to use so there is
bad distribution of plug points
● In one point electricity is running but the voltage
is not enough for charging, works for fairy lights
● Appliances: Kettle, AC, Heater
● Mostly use AC, 25-30
● In summer AC + fan for few minutes
Interview 2: Arun
● Mechanical engineering ● Monitor and use power according
● Production and distill engineering to available people
● Non AC hostel ● Minimize usage of AC, fridge,
● 8 am to lunch and after lunch if cooler
lab/class ● Little to no steps taken by hostel
● on week 8 hours + 2-3 management to reduce wastage
● Appliances: laptop , phone,
charger, extension, cooler, fan,
iron, kettle,
● Common areas, reading room,
visitor room
● Common areas have fans light on
● Some rooms have fans light on
even if no one is there
● People do not take this seriously
the usage of light and waste of
energy
Interview 3: Gaurav
● Mtech (Construction management) ● Suggestions:
● AC hostel (single-sharing) ○ After 12 minimum corridor
● Since 1.5 years in IITD lights should be on
● Majority of time in Class, mess, lab ○ At night only motion sensing
● Class- light fan lights should be kept on,
● Class LHC, Lights and ACs are remained on before and after other lights can be operated
class if needed
● Everytime we have to inform to on off AC on given number ○ Divide library in smaller
● No system to monitor if empty rooms have AC on, highly sections
depended on CCTV camera ○ Library sections with glass
● Lab, UTM(universal testing machine), mixer for cement mixing, windows should utilise
consumes heavy electricity -2-3 hours a day natural lights
● Room - lights, charger, laptop, kettle, iron ○ Awareness for saving
● Consciously on off switch energy
● Washroom have motion sensing lights ○ People should be more self
● Library majority lights are on even when less people are present. aware
● Top floor of library, very less occupied, still all lights are on ○ Sensors system be used in
● People keep AC on intentionally when not in room LHC too
● They pay extra for electricity, so keep AC on for utilise money
● Sports room, gym people leave with AC on many a times
● Alternate floor have fans in balcony, which people keep on 24/7
● Washroom lights on even during time
Interview 4: Surbhi
● Computer science ● Corridor can only have required
● 2 years in hostel → AC hostel (double-sharing) lights switched on
● First half hostel ● Sensor to detect if someone is
● Second half lab present in the space or not
● Majority of hours in hostel ● Awareness program should not
● Gym sound like awareness program
● Exhausts are on in washrooms even when not in use ● Street plays
● 2 laptops, phone, light, fan
● Some rooms are locked and AC are kept on as people wants
colder rooms when they return
● GYM: AC switch, people don’t know where it is
● Reading room: Even 2-3 people are there, all lights are on people
don’t bother to turn off lights fans while leaving reading room
● Computer labs: Systems should be kept on always
● AI-ML also requires AC constantly for systems
● Hostel reading room is not monitored for consumption
● People are not conscious for their consumption of electricity
Interview 5: Colney
● MDES ● Reading room people should turn
● AC hostel (double-sharing) off lights when not needed
● Mostly uses AC, not fan ● Switch off lights while unplugging
● 2 lights, 2 plug points devices on charge
● In hostel for mostly to sleep
● During summer 17-22 AC temperature
● Want room at normal temperature, always keep AC on
● Sensory lights are convenient, provides light only when
needed
● Other bathroom lights are manual
● Lift cabin light are off most of time
● Play area in hostel have good light, nearby corridors could
use less lights
● Mess strictly switch on-off lights according to schedule
● This saves electricity
● At night all lights of reading room are on
● Lack of natural lights, in reading room
● Uses multiple gadgets, so plugs are kept on even while not
charging device
● Class AC is not manually operated
Interview 6: Sadiya
● CSC MSR ● Corridor lights should have
● AC hostel (double-sharing) sensors
● Since 3 months ● AC should have sensors to adjust
● 5-6 hours in hostel + 7 hours of sleep to weather
● On days off 12 hours + sleep hours ● In winters, the AC should be
● 2 Lights on since evening on for approx 6 hours centrally off in hostel
● AC is used, not fan
● Phone and laptop
● Laptop on charge 4-5 hours
● Consciously switch off plug after charging and lights off.
● Corridor lights, washroom lights, exhausts are always on
● Washroom lights should be off when not in use
● Reception light and AC are needful
● AC in mess is fine
● Library lights are always on, as some people are there
● LHC have very low temperature
● No one bothers to turn off LHC AC
● Block - 4 AC, Bharti building non -AC
Interview 7: Pranjal
● M.Des 1st year ● Suggestions:
● Non-hostelite ○ Solar panels
● Schedule: 9:30 am-1 am (On-campus, In studio) ○ Some innovation to use the
● Consumption pattern: chiller plant to generate more
○ Lights and fans work all night (In PG) electricity
○ Min. 2 panel lights (In studio, day time)
○ Min. 6 panel lights (In studio, at night)
● Appliances: Charging (Laptop, ipad, phone and bluetooth
earphones) + AC,lights,fans, and induction
● Issues (In studio):
○ All sockets are not functional
○ AC doesn’t work during the night
(But required as there are no other measures for
good ventilation)
● Common spaces:
○ Full building lights are on 24*7
○ Night-vision cameras can take care of safety so
number of lights switched on can be reduced.
Interview 8: Subrata

● M.Des 1st year ● Suggestion:

● Non-hostelite ○ Students have to be more
● Schedule: 9am-11pm (In studio) cautious
● Electricity consumption: ○ There should be
○ In PG: light, fan and AC (during nights) department-wise instructions or
○ In studio: AC, lights, charging points (almost 24*7) notice circulation.
● Issues:
○ No power cuts but ACs don’t function at night
○ Affects productivity as there is no good ventilation
○ Uncomfortable when there are a lot of people in
studio at night
● Mindful activities:
○ Conscious about turning off the lights, fans when
leaving the studio
● Electricity wastage:
○ Few design studios have all their lights turned on
even when nobody is there
Interview 9: Halima

● Material Science ● LHC class AC should also have

● Hostelite -AC hostel manual controls
● Since 3 months in campus ● Use posters to make people aware
● Schedule: Majority of time in hostel ● Some daily count of how much
● Electricity consumption: electricity is wasted per day
○ In hostel: Charge devices- phone, mobile, AC(on ● Make announcement
most of the time), 2 lights(after 6pm-11pm)
○ Ideal temperature for AC 15-20(feels like 25-30)
○ People keep corridor lights off to keep insects off
○ Forget to switch of plug points after charging
○ If going out room for short span, keeps AC on
● Issues:
○ LHC guards take a lot of time(30 minutes) to turn
off class AC
○ Lights are not distributed in optimum amount on
road
Interview 10: Priyanshu
● Dual degree CSE student (3rd year in college) ● Suggestion:
● Non-AC hostel (double-sharing) ○ Increasing awareness
● Devices apart from fan/light: individually
○ Shared cooler ○ Installing sensored lights
○ Laptop
○ Fan
● Common Areas:
○ Wings have lights on all day
○ Same for lift areas
○ Washrooms don’t have sensor lights
● Electricity wastage:
○ People keep their lights on even while leaving their
room to keeping room colder
○ Cleaning staff also not very aware
○ Common rooms have their lights/fan off unless
necessary
● Housekeeping update on WhatsApp group to avoid
electricity wastage
● Rare power cuts
Interview 11: Staff

● Works at RnI park

● 2 years 2 months
● Duty time: 9am-5:30 pm
● Work: Guiding people of where to go for which meeting
● RnI park functions 24*7 (for males mostly)
● Electricity:
○ Sensor lights everywhere
○ Optimal use of lights/fans at right time during the day
○ Solar panels
○ Guards
■ Switch off lights/fans if nobody is there in the
vicinity
■ Have to take rounds every hour to ensure that
no water or electricity is wasted
Interview 12: Khushi

● B Tech material science ● Suggestion:

● Hostelite ○ Use of common spaces
● Schedule: Morning to night (In lab) should be done
● Electricity consumption:
○ In hostel: light, fan(at full speed) and
cooler
○ In lab: AC, lights, charging points (almost
24*7)
● Hostel common areas: AC, lights are always on
● Issues:
○ No energy saving system in hostel
● Mindful activities:
○ Try to be conscious while using appliances
in her room
○ Turn off lights and fan while leaving room
Interview 13: Pratyaksh

● Dual degree, Computer science ● Suggestion:

● Hostel: Udayagiri, Non- AC ○ To showcase how much
● Schedule: electricity is wasted
○ Weekdays: Morning-afternoon (classes)
○ After classes major time is spent at hostel
● Electricity consumption:
○ Tubelight, fans, study lamp, cooler, laptop,
Ipad
● Issues:
○ People do not turn off lights of common
areas
○ Even rooms are locked lights and fans are
on in some rooms
○ No steps taken by hostel management to
reduce electricity wastage
● Mindful activities:
○ Try to to turn off lights in common areas if
not in use
Interview 14: Gautam
● B tech, 2nd yr, Mechanical engineering
● Hostelite
● Non AC hostel ● Suggestion:
● Schedule: ○ When facilities and
○ Day time: in class and labs (8am-5pm) appliances not in use
○ Evening: Gym, playing sport should be turned off
○ 12-14 hours in hostel (weekdays) ○ More sustainable sources
○ Almost 18 hours (weekends) of energy should be used
● Electricity consumption: ○ Solar energy can be used
○ Cooler, fans, lights, laptop, mobile, iron ○ Being mindful of our usage
● Issues: ○ AC and lights of LHC
○ As hostel is non AC, the environment of room becomes very should be controlled on
humid and uneasy basis of lecture schedule
○ No devices in hostel which conserves energy
○ Washrooms are too humid during summers
○ Forget to switch off lights sometimes in hurry
○ During summer, TV room is provided to sleep, but even
during day time AC are kept on.
○ In lecture hall lights and fans are kept on since morning to
evening 8pm
● Mess and common room have AC
● Mindful activities:
○ Use cooler on fan mode
Question 4

Summarise your findings of the primary stakeholders through: (a) Journey maps and (b) Empathy
maps. In the Journey maps, use: Stages, Activities, Goals, Touchpoints and Experience.
Empathy Mapping
Says Thinks
● "I leave the AC on to keep my room cool."
● "Some plug points don’t work properly, ● "Why isn't there better management of power usage
making it hard to charge my devices." in common areas?"
● "Lights are always on, even when no one is ● "I should turn off the lights or AC, but I forget
around." sometimes."
● "There should be awareness programs to save
energy."
Stakeholder
Student residing in hostel.

Feels Does
● Frustrated with improper plug points and ● Leaves lights, AC, or fans on in common areas
voltage issues. when not in use.
● Annoyed by lack of natural ventilation in some ● Charges multiple devices but forgets to unplug
rooms and common areas. them.
● Concerned about the high energy ● Uses AC and cooler extensively during summers.
consumption but unsure how to manage it
better.
Journey Mapping
Thank You!