 Systems Mapping and Process Capture: Conduct thorough analysis of existing finance systems and processes.

Document current workflows and systems architecture. Identify areas for improvement and optimization.

 Meeting Facilitation: Coordinate meetings with Subject Matter Experts (SMEs) to gather requirements and insights.
Lead discussions to extract necessary information regarding system functionalities and process requirements.

 Bridge between Finance Solutions and Operational Management: Act as a liaison between Finance Solutions
team and Operational Management Business Analysts (OM BAs). Translate requirements gathered from SMEs into
actionable insights for OM BAs to develop "to be" processes and requirements.

 Articulation of Requirements: Clearly articulate the envisioned "to be" processes and system requirements based
on discussions with SMEs. Ensure alignment between business needs and proposed solutions.

 Challenge and Questioning: Challenge assumptions and seek clarification from SMEs regarding existing systems
and processes. Prompt deeper exploration to ensure comprehensive understanding and documentation.

Como business analyst en mi anterior trabajo una de las tareas era navegar por los procedimientos
de todos los productos que le ofrecíamos a los clientes y mejorarlos, ya que como parte del equipo
de productos veíamos la parte operativa del mismo, armábamos una reunión trimestral con el top 5
de mejores vendedores, para concocer el punto de vista de los clientes, por ejemplo en un contrato
de leasing, identificábamos si era de fácil lectura, si estaba bien organizado el proceso, si los sistemas
de carga estaban alineados con el procedimiento y carga del formulario. Para ello interactuábamos
no solo con los ejecutivos de cuentas sino también con el sector de operaciones, con el equipo de
desarrollo, con el area legal y con todas los ok dados íbamos a los stakeholders a presentar los
cambios que encontarmos y las soluciones a los mismos para publicar en nuestra intranet.

Como parte del trabajo las meetings que teníamos era con clientes de grandes empresas, las SME las
manejaban desde la sucursal y las corporativas desde mi area, siempre anticipando la reunión con
los oficiales de las cuentas que eran los que conocían los movimientos de las mismas.

En un proyecto en particular, como product owner, teníamos a cargo la transformación digital del
negocio y habíamos armado un top 10 de empresas con las que interactuavamos casi semanalmente
para conocer el feedback sobre la implementación de un nuevo proceso para facilitar la carga de
operaciones, la tarea especifica nuestra era empatar lo solicitado por el cliente como usuario al
sistema de gestión, tratando que los desarrolladores y el sector operativo tuviera el flow de
información de manera mas efectiva y suave posible. Ya que la intervención de 3 o mas sectores
implica diferencias acordes a cada area. De esta manera priorizábamos la experiencia del cliente.

Me acuerdo puntualmente de un desarrollo que logramos cuando nos reunimos con un cliente en
particular para cerrar los tramites por un leasing para la compra de maquinaria para la producción
en su empresa, el nos comento que las operaciones de descuento de cheque las realizaba con otro
banco porque tenia un desarrollo en el sistema que nosotros no habíamos siquiera pensado en
implementar. luego de esa reunión, arme un boceto del proyecto, se lo presente a mi manager y con
su ok empezamos con el desarrollo de ese producto en nuestra banca online, nos llevo casi un año
en ponerlo funcional, pero lo logramos.
As a business analyst in my previous role, one of my responsibilities involved navigating through the
procedures of all the products we offered to clients and enhancing them. As part of the product
team, we oversaw the operational aspect, organizing quarterly meetings with the top 5 sales
representatives to understand clients' perspectives. For instance, in a leasing contract, we assessed
readability, process organization, and alignment of loading systems with form submission. This
required collaboration not only with account executives but also operations, development, legal, and
stakeholders to present identified changes and solutions on our intranet.

Meetings with clients from large companies were a significant part of my role, managing SMEs
locally and corporate clients within my area. We always prepared by engaging account officers who
were knowledgeable about account activities.

In a specific project, as a product owner, we led the digital transformation of the business. We
maintained regular interaction with a top 10 list of companies to gather feedback on implementing a
new process for smoother operations. Our task was to align client requests with the management
system, ensuring developers and operations had effective information flow, prioritizing customer
experience despite differing departmental needs.

I distinctly remember a development achievement during a meeting with a client regarding a leasing
process for machinery purchase. They mentioned conducting check discount operations with
another bank due to a system feature we had not considered. After that meeting, I drafted a project
outline, gained approval from my manager, and commenced development on our online banking
platform. It took nearly a year, but we successfully implemented it.

In my last job as a business analyst, I worked on improving the processes for the products we offered
to clients. We held regular meetings with our top sales reps to understand what customers wanted.
For example, with leasing contracts, we checked if they were easy to understand and if the systems
matched the forms.

We also met with big clients, handling smaller ones locally and larger ones in my department. Before
these meetings, we always got insights from account managers who knew the clients well.

In one project, I led the digital transformation of the business. We kept in touch with a group of top
clients to get feedback on a new process we were implementing. Our job was to make sure the
system met their needs while making it easy for our team to use.

One memorable project came from a client who mentioned doing something we hadn't thought of.
After that, I proposed a new feature, got approval, and we worked on it for almost a year before it
was up and running on our online platform.