WE CARE WE DO

NET ZERO 2050

SUSTAINABLE DEVELOPMENT REPORT 2023

CONTENTS
CEO’s Message 03

Chapter 1 Chapter 3 Chapter 4

GENERAL INFORMATION MATERIALITY AREAS APPENDIX

The Journey Of Rethink Sustainability – Reshape The Future 05
Greenhouse Gas Emissions 28 Report Overview 101
Distinctive Milestones 06 Independent Limited Assurance Report 102
Product Safety And Quality 38
Awards & Honors In 2022 - 2023 08 Environmental Data 105
Working Conditions And Human Resource Development 53
Scale And Operations 09 Social Data 108
Local Economy 67
2023 GRI Standards Content Index 111
A Brand New Vinamilk – “For You, We Change” 10
Animal Welfare 71
Members In Charge Of Sustainable Development Program 117
Development Strategy In 2022-2026 13
Soil Nutrients, Soil Quality And Retention 76
Subordinate Units 119

Chapter 2 Biodiversity conservation -

Foundation for sustainable agriculture 78
Company Information 120

APPROACH Waste Management

Water Availability And Quality

80

84 Scan QR Code to view the

Sustainability Governance 15 2023 Sustainability Development Report
Market Development 88
Stakeholder Engagement 20
Spreading Love For A Happy Community 92
Materiality Areas 23

2
 CEO’S MESSAGE
Firstly, we publicly declared our pledge Secondly, as 100% of Vinamilk’s farms are certified force, and develop local economies but also
to Pathways to Dairy Net Zero, becoming with GlobalG.A.P. standards, we emphasize on implement various education and community
the first Vietnam-based entity to join this developing sustainable agriculture across all support programs to enhance awareness of
global initiative. The year 2023 was more Vinamilk farms. These farms not only cultivate nutrition, and sustainable development, and
memorable when Vinamilk became the first high-quality milk sources but also demonstrate improve the lives of everyone, particularly
dairy company in Vietnam to obtain a carbon- Vinamilk's commitment to environmental those facing challenging circumstances.
neutrality certification for its Nghe An Dairy sustainability, soil quality, animal welfare, and One of the prominent programs that Vinamilk
Factory and Nghe An Dairy Farm. Another biodiversity. We share values and support has persistently maintained is the "Stand
significant highlight in Vinamilk's sustainable farmers by ensuring the purchase of all fresh Tall Vietnam Milk Fund". This initiative has
Ms. Mai Kieu Lien development journey in 2023 was the
announcement of short-term and long-term
milk at consistent and competitive pricing
through clear and transparent contracts. Every
been ongoing for 16 years to ensure every
child has the opportunity to drink milk every
Chief Executive Officer targets towards the Vinamilk Pathways to Dairy farmer involved in the Vinamilk supply chain day. These programs not only contribute to
Vietnam Dairy Products Joint Stock Company Net Zero 2050. Our primary focus is on utilizing receives guidance and technical knowledge on the development of the younger generation
renewable energy and minimizing greenhouse animal management from breeding to output, but also exemplify Vinamilk’s dedication to
Vinamilk's sustainable development journey
gas emissions throughout production. We in order to increase productivity, quality, building a sustainable society for the future.
witnessed a new height in 2023, as we
conduct greenhouse gas accounting for and profitability. This approach also ensures
successfully deepened and expanded our
100% of our factories and farms according that economic development is aligned with All these convey a clear message: We truly care,
commitment and actions toward sustainable
to ISO 14064 standards. We activate solar environmental conservation. and We act decisively towards a prosperous
development while defending our position
as the leading dairy producer. These were energy projects and adopt energy-saving Thirdly, we prioritize waste management and future. We recognize that sustainable
accomplished by repositioning the brand and technologies. We prioritize extensive research recycling. We constantly implement various development is a continuous process that
implementing the mission of enhancing home and innovation to develop products with lower activities to transition to a circular economy, requires a great deal of effort and dedication.
quality of life through the provision of superior carbon footprints. We also actively engage including efforts to investigate the conversion Therefore, we invite cooperation and support
food products. Vinamilk is currently the most in afforestation and collaborate on forest of waste into valuable resources. Additionally, from all stakeholders, including suppliers,
sustainable brand in Vietnam and among top 5 regeneration projects. One exemplary project we utilize eco-friendly raw materials throughout partners, customers, and the community. Only
globally in the dairy industry (according to Brand is Vinamilk's Net-Zero afforestation initiative. production to minimize our impacts on natural by working together can we create a sustainable
Finance). Recognizing the threats posed by This not only benefits the environment by resources. future for ourselves and for future generations.
climate change and natural resource depletion, absorbing carbon, providing O2, and reducing Finally, we put our heart and soul into our
we have set specific goals and actions to ambient temperature but also contributes implementation of social responsibilities. May your journey be full of good health and
minimize the environmental and social impacts to creating a sustainable value chain in our Wherever Vinamilk operates, we not only prosperity.
of our value chain activities. business operations. create jobs, improve the quality of the labor Ho Chi Minh City, April 23, 2024. 3
Vinamilk Chapter 1
Sustainable Development Report 2023 The journey of rethink sustainability – Reshape the future Distinctive Milestones Awards & Honors In 2022 - 2023
Scale And Operations A Brand New Vinamilk – “For You, We Change” Development strategy in 2022-2026

Chapter 1

GENERAL INFORMATION
The Journey Of Rethink Sustainability – Reshape The Future 05

Distinctive Milestones 06

Awards & Honors In 2022 - 2023 08

Scale And Operations 09

A Brand New Vinamilk – “For You, We Change” 10

Development Strategy In 2022 - 2026 13

4
 THE JOURNEY OF RETHINK SUSTAINABILITY – RESHAPE THE FUTURE
2006 2008 2012 2014 2016
Obtained the Environmental Established “Stand Tall • Obtained the Energy Management • Obtained the Food • Da Lat dairy farm is the first farm in
Management System Certificate Vietnam Milk Fund”. System Certificate according to Safety System Vietnam certified by Control Union to
according to ISO 14001 ISO 50001 standard. Certificate according to meet European organic standards.
standard FSSC 22000 standard.
• Officially applied and reported the • Officially launched Vinamilk’s Six Cultural
Sustainable Development Program Principles.
according to GRI standards.
• Started to install and use solar energy
system for farm system.

1976 2007 2010 2013 2015

Vinamilk was • Used energy from • Obtained the Occupational
established on August Accompanied the • Established health and nutrition consulting
centers across the country. CNG compressed Health and Safety
20, 1976 with 3 National School Milk
air in production. Management Certificate
Factories: Thong Nhat, Program. • Used Biomas steam in production. according to OHSAS 18001/
Truong Tho, Dielac. • Promulgated Code of Conduct, established ISO 45001 standard.
and communicated Core Values
• Developed set of Corporate Governance
Regulations, established and maintained
the operating structure and management
principles under advanced practices.

2022 2021 2020

• The first representative of Vietnam • Launched the Green Farm system, • Accomplished the goal of planting
to attend the Global Dairy Industry an eco-friendly model. more than 1.1 million trees for Vietnam.
Initiative on Net-Zero.
• Cooperated to implement the project on • Led the list of Top 100 Best Places to
Sustainable Development under the Global Work in Vietnam (Anphabe) for the
Dairy Sustainability Framework (DSF). third time in a row.

5
 DISTINCTIVE MILESTONES IN 2023
25 hectares
02
Establishment of strategic partnerships with

47 60 3,820
Area of mangrove
6 leading global
reforested by
Vinamilk
nutrition corporations Vinamilk’s factory
and farm certified as
Carbon Neutral

Years
serving and supporting
Cumulative Sole representative
Vietnamese consumers export market VND billion
of the dairy sector to meet Vietnam’s
business culture standards
Contributions to the State budget

10,968
Reveal
Best Companies
new brand
60,479
USD billion to Work for
in Asia
Consolidated pre-tax profit (VND +472 billion YoY)
identity
3 Billion
embodying the spirit

Consolidated revenue growth

(VND +404 billion YoY)
8 consecutive years “be determined, be bold, USD
and be yourself”
Top 10 Sustainable Enterprises Operating
in the Manufacturing Sector by CSI 2023 Vinamilk brand value
(USD +200 million YoY)

6
Vinamilk Chapter 1
Sustainable Development Report 2023 The journey of rethink sustainability – Reshape the future Distinctive Milestones Awards & Honors In 2022 - 2023
Scale And Operations A Brand New Vinamilk – “For You, We Change” Development strategy in 2022-2026

AWARDS &
HONORS IN 2022-2023 Vinamilk’s “Stand Tall Vietnam” High-Quality Vietnamese
Milk Fund was honored in the Goods Award for 27th
“Sustainable Project” consecutive year

SOCIETY category of the Human Act Prize 2023

HR ASIA AWARD
TOP 1
11
Vinamilk is the first and only
Best Companies to Work Asian infant formula brand
for in Asia
Năm to receive the Purity Award
Employer of Choice in 2023 -
Fast Moving Consumer Goods
Industry (surveyed by Career Build)

Vinamilk’s fresh milk

MOST The most chosen dairy products are the first milk
Most Valuable Dairy Brand products in the world to
and dairy substitutes brand

6 TH
receive certification
by Vietnamese consumers for Clean Label PURITY
Valuable Food Brand the 11th consecutive year Project (the U.S.) AWARD
in ASEAN by Brand Finance (according to Kantar Worldpanel)
globally by Brand Finance

ÔNG THỌ AND SOUTHERN STAR

The most chosen dairy and
dairy substitutes brands by
Vietnamese consumers
TOP 20
Enterprises meeting Vietnamese
TOP 3
most chosen FMCG manufacturers
“Superior Taste”
Award
by the International Taste Institute
business culture standards in 2023 by consumers (Kantar Worldpanel)
(Kantar Worldpanel)

7
Vinamilk Chapter 1
Sustainable Development Report 2023 The journey of rethink sustainability – Reshape the future Distinctive Milestones Awards & Honors In 2022 - 2023
Scale And Operations A Brand New Vinamilk – “For You, We Change” Development strategy in 2022-2026

ENVIRONMENT GOVERNANCE

FIRST PRIZE TOP 5 GOLDEN

for Sustainable Development Report and
Awards for Enterprises with Excellent
Most Sustainable
Dairy Brands globally
BRAND
of Ho Chi Minh City 2022
The World Dairy
Innovation Awards 2023
Greenhouse Gas Management by Brand Finance
(3rd consecutive year)

Top Top Top Top Industry

10 10 50
Vinamilk Pathways to Dairy Net Zero 2050 4.0 Vietnam
program was awarded the
(Ministry of Industry

“PROJECT OF THE YEAR” and Trade, Ministry of

Science and Technology,
Ministry of Information and
the most important category of the
Human Act Prize 2023 Sustainable Enterprises Vietnamese Excellent Communications)
Most Innovative Companies
Operating in the Manufacturing Brands 2022 – 2023
(Vietnam Investment Review)
Sector by CSI 2023 by VnEconomy

Top

50
Top
SECOND PLACE
50 TOP 5 in the top 10 Large-cap
Top 50 Best
Companies with Good Listed Companies
Pioneers in Embracing Corporate Governance and in 2022 for 11th
Circular Economy Awards for Enterprises consecutive year Best Performing
Best Performing and Reducing Carbon Going Beyond Compliance (Forbes Vietnam)
Companies in Vietnam by
Companies in 2023 Standards in Corporate Nhip Cau Dau Tu Magazine
Footprint by CSI 2023
by Nhip Cau Dau Tu Magazine Governance (12th consecutive year)

8
Vinamilk Chapter 1
Sustainable Development Report 2023 The journey of rethink sustainability – Reshape the future. Awards & Honors In 2023 Distinctive Milestones
Scale And Operations
Distinctive Milestones

SCALE AND OPERATIONS Green energy

• Solar power: 11 Factories, and 13 Farms.
• Green steam - energy system
(Biomass): 10 Factories
Dairy farming Production and processing of Trading and Supply Chain • CNG: 5 Factories
Raw material production beverages and dairy products Distribution • 3 Sales branches in Hanoi,
Da Nang, and Can Tho
Domestic: Domestic: • More than 250 products on
• 2 Logistics enterprises in International standard
• 14 Dairy farms • 13 Dairy factories the market
• Nearly 11,126 points of
Hanoi and HCMC management system
• 1 Center for Dairy • 1 Moc Chau factory • 1 Cu Chi raw milk center
Technology and Embryo sale at Supermarkets &
• ISO 14001 since 2006
Convenience Stores • Warehousing for the Central
Transfer • OHSAS 18001/ ISO 45001 since 2015
Foreign: and Western Regions
• 140,000 milk cows • Nearly 650 “Vinamilk” stores
• 1 Driftwood Factory - USA • FSSC 22000 since 2014
• 75 Raw milk collection • 7 E-commerce partners
• ISO 50001 since 2012
stations
• Angkor Milk Factory –
Cambodia
• E-Shop website: Nutritional • Sustainable development report
• 1 Factory producing and new.vinamilk.com.vn Health Care according to GRI standards
supplying raw materials • Online shopping application
• 1 Polyclinic since 2012
(Sugar) “Vinamilk”
• 1 Nutrition center • Sustainable development practice
Foreign: under the Global Dairy Sustainability
• 1 Lao-Jagro Dairy farm Framework (DSF) since 2021
complex (Laos) • GlobalG.A.P. since 2014
• Organic EU since 2016
• ISO 14064 since 2022
• PAS 2060 since 2023
Find out more on the Company, Vision, Missions,
Core Values, and Business Philosophy at:
https://www.vinamilk.com.vn/vi/ve-cong-ty

9
 Distinctive Milestones

A BRAND NEW VINAMILK

“FOR YOU, WE CHANGE”
47 years of branding excellence -
A rich history unfolds

Through decades, Vinamilk has consistently revisited

all that is known, in search of new frontiers. Only
then does the Vinamilk brand truly live on, as the
finest embodiment of youth, passion, and promise
of Vietnam. The next phase has begun, where each
Vinamilk product continues to take care of you and your
loved ones, and nurture metabolism and well-being
for generations, becoming the symbol of resilience
and development.

“Each product is a promise of good health

to you and your loved ones.”

10
Vinamilk Chapter 1
Sustainable Development Report 2023 The journey of rethink sustainability – Reshape the future Distinctive Milestones Awards & Honors In 2022 - 2023
Scale And Operations A Brand New Vinamilk – “For You, We Change” Development strategy in 2022-2026

QUALITY

BUSINESS PHILOSOPHY
Aspring to be loved in every region and The company is committed to
territory, it is in Vinamilk’s DNA to always responsibly satisfying customers by
raise the bar for quality and innovation. continuously improving our offerings,
Placing customers at the core of diversifying products and services,
our mission, Vinamilk is dedicated to ensuring top-notch quality and food
meeting all identified needs. safety, maintaining competitive
pricing, and adhering to business
ethics, as well as legal regulations.

INNOVATION NEEDS

11
Vinamilk Chapter 1
Sustainable Development Report 2023 The journey of rethink sustainability – Reshape the future Distinctive Milestones Awards & Honors In 2022 - 2023
Scale And Operations A Brand New Vinamilk – “For You, We Change” Development strategy in 2022-2026

Business ethics Compliance

In terms of specialized structure:
Vinamilk is dedicated to becoming the trusted provider of nutrition, health, and Vinamilk places a high value on transparency
• The Audit Committee oversees compliance issues.
food for every Vietnamese household. To achieve this goal, we uphold a strong and business ethics, making the fight
ethical business foundation: against fraud, corruption, and conflicts of • The Compliance Committee manages information
interest a top priority. This commitment is and addresses fraud and corruption issues.
evident in Vinamilk’ regulations on fraud

INTEGRITY RESPECT and corruption prevention. This regulation

ensures the legitimate interests of all parties
• The Legal Department upholds compliance values
and the Code of Conduct.
Vinamilk adheres to Vinamilk fosters a culture of involved, and fosters a transparent, fair • The Internal Audit performs regular inspections.
integrity and honesty respect for all individuals, business environment that promotes healthy
in all our dealings and including colleagues, the competition among partners, suppliers, and In terms of the system of policies and regulations:
transactions. company, and partners, customers, while maximizing benefits for • Code of Conduct.
as an integral part of our stakeholders.
collaborative culture. • Cultural Principles.
To uphold these principles, Vinamilk has
• Regulations on fraud and corruption prevention.
established a Compliance Committee,
composed of BOM members and chaired • Procedures for receiving and handling complaints
ETHICS COMPLIANCE by the CEO. This committee is tasked with
preventing and investigating cases of fraud,
and reports of fraud and corruption.
Vinamilk upholds established Vinamilk is committed to Vinamilk has established multiple channels for
corruption, conflicts of interest, and any
ethical standards and strict compliance with laws, receiving complaints and reports about signs and
actions contrary to the company’s Code of acts of fraud and corruption:
consistently acts in our Code of Conduct, and Conduct and core values. Additionally, the
accordance with them. all company policies and • Directly meeting with responsible individuals
committee is responsible for conducting
regulations. (Managers, Directors, BOM) for reporting.
awareness-raising activities throughout the
organization. • Contacting the members of the BOD, the BOM, or
the Compliance Committee via phone or email.
Our Code of Conduct has been thoroughly disseminated to the BOD, the
BOM, and all employees. It is also publicly available on Vinamilk’s website at • Hotline: 0902 774 434
[Corporate Governance - Vinamilk], affirming our commitment to honesty and
• Email: [email protected]
excellence in all activities.
• Mailing letters or documents directly to the
company’s headquarters.

• Internal Audit.

12
Vinamilk Chapter 1
Sustainable Development Report 2023 The journey of rethink sustainability – Reshape the future Distinctive Milestones Awards & Honors In 2022 - 2023
Scale And Operations A Brand New Vinamilk – “For You, We Change” Development strategy in 2022-2026

DEVELOPMENT STRATEGY IN 2022-2026

Develop superior products and Create new business opportunities Promoting the application of Become a talent destination
experiences for consumers technology in sustainable agriculture

• Restructuring the product portfolio • Optimizing operational capacity and • Restructuring the business model, • Building brand value and preparing
based on the brand structure for the expanding multi-channel distribution focusing on adjusting functional the foundation for organizational
long term; services directly to consumers; requirements, capacity and evaluating restructuring, including re-evaluating
• Review product quality and optimize • Building strategic cooperation with the performance of the sales team; the competency requirements of
the process of launching new products; potential partners for opportunities to • Restructuring the distribution management positions, developing
expand the product portfolio; organization, focusing on adjusting business planning mechanisms and
• Improve the price structure, packaging
the role and activities of distributors evaluating performance.
specifications by each channel and • Enhance trade promotion activities to
each region to optimize the product find new export customers; in Vinamilk’s supply chain;
structure based on market demand and • Promote customer support to overcome • Building a foundation of technology
future growth potential; difficult periods, maintain import and mastery, preparing for projects to
• Building a new product portfolio sales of Vinamilk’s products; optimize business.
prepares for portfolio expansion over • Exploiting opportunities in potential
the next 5-year period. markets through joint venture
investment, M&A;
• Seeking opportunities to expand
production and business activities in
markets that already have a presence
such as the US, Cambodia, Philippines.

13
Vinamilk Chapter 2
Sustainable Development Report 2023 Sustainability Governance Stakeholder Engagement Materiality areas

Chapter 2

APPROACH
Sustainability Governance 15

Stakeholder Engagement 20

Materiality Areas 23

14
SUSTAINABILITY GOVERNANCE
Governance lies the heart of all activities in our quest to foster and

3 8
distribute values of prosperity. With a passionate and responsible heart,
Vinamilk prioritizes care and perpetually revitalizes ourselves through
standardization, pioneering the application of advanced models for YEARS YEARS

sustainable development. From planning and execution to measurement

active engagement in membership in the Vietnam
and reporting, transparency and a commitment to continuous the Dairy Sustainability Business Council for Sustainable
improvement are always evident. Framework Development

8 YEARS

operational standardization
using CSI indices
7 YEARS

listed on the sustainable

stock index
12 YEARS

Sustainable Development
Reports in compliance with
GRI standards

15
Vinamilk Chapter 2
Sustainable Development Report 2023 Sustainability Governance Stakeholder Engagement Materiality areas

Sustainability governance structure Planning and orientation Implementation

Vinamilk is committed to acting with transparency and responsibility, striving Board of Directors - Strategy Committee Functional divisions/departments
to become a reliable partner by delivering sustainability values across three
• Approve policies and joint statements regarding • Implement sustainable practices and
key dimensions: economic, social, and environmental. To achieve this,
Sustainability. initiatives in their respective fields to
the company has established a rigorous Sustainability Management System
• Supervise strategy development, implementation, achieve objectives.
– a streamlined organization of the structure and all the procedures and
functions, from planning to management and from implementation to and execution. • Ensure timely, transparent, and accurate
coordination. This ensures that all strategies and actions are systematically • Provide orientation on sustainable and responsible reporting on Sustainability in all aspects.
and efficiently implemented, and promote harmonious development development.
between business interests and social responsibilities.
Chief Executive Officer
Coordination
Planning
• Ensure the company’s Sustainability Path is implemented Internal Control and Risk Management
Board of Directors Management and promoted in accordance with the orientation of the Department
BOD and the development strategy of the company.
Implementation • Ensure the sustainability management
• Approve the guidelines, policies, objectives, and programs structure is appropriate and consistent
Coordination & for Sustainability. with the company’s objectives, and
Consultation
operate effectively.
Chief Executive Officer Management • Coordinate overall Sustainability activities.
Sustainable Development Council - • Regularly compile and prepare
Board of Management / Directors Sustainable Development Report.
• Receive and implement the orientation; establish short-, • Develop and implement training programs
Internal Control medium- and long-term goals, as well as the action plans focusing on Sustainability.
Sustainable and Risk Advisory group and detailed policies related to Sustainable Development
Development Council Management (External)
Department in Environmental-Economic-Social aspects.
• Appraise sustainability-oriented initiatives. Consultation
• Integrate Sustainability into business operations. Representatives of stakeholders –
• Monitor Sustainability activities to ensure effectiveness Local Management Group

Divisions/ Experts in Sustainable and continuous improvement. • Consult with Vinamilk on material
Departments/ Units Development • Ensure timely, transparent, and accurate reporting on sustainability-related areas, orientations,
Sustainability in all aspects. and practices that Vinamilk aims to address.
Refer to the Annual Report 2023 – Pages 78 for detailed information on Vinamilk’s
governance structure and outstanding governance activities in 2023.

16
Vinamilk Chapter 2
Sustainable Development Report 2023 Sustainability Governance Stakeholder Engagement Materiality areas

Sustainability-
related risk management
In 2023, the world faced numerous fluctuations: the largest-ever JETP at COP28; together Pathways to Dairy Net-Zero aims to achieve
the intensifying impacts of climate change, the with the international community, Vietnam net-zero greenhouse gas emissions by 2050.
lingering effects of the COVID-19 pandemic, is implementing sustainable development Vinamilk fulfills this commitment through
the outbreaks of conflict in various regions, and net-zero emission goals. The amended specific activities such as implementing
and the food and energy crises threatening Environmental Protection Law (June 2023) aims green farm models, utilizing renewable energy
global security. These challenges directly to enhance environmental protection efficiency, sources, optimizing production processes,
affect the Sustainable Development Goals address climate change, and promote circular utilizing recycled materials, adopting green
(SDGs), posing barriers to humanity’s collective economic development. transportation methods, and raising consumer
progress of sustainable development. In this awareness.
The amended Water Resources Law introduces
context, the international community has been
new provisions, representing a significant In addition to ensuring continuous business
making efforts to collaboratively address the
step towards effective and sustainable water operations, Vinamilk effectively manages risks
common issues: COP28 marked a significant
resource management. related to supply chain disruptions and climate
milestone in the climate change fight, with
change. We further extends our operations
reinforced commitments to greenhouse gas Decision No. 896/QĐ-TTg approves the
beyond Vietnam’s borders, tapping into export
emissions reduction; the Loss and Damage National Strategy for Climate Change until
markets across Asia, the Middle East, and even
Fund was initiated, demonstrating solidarity in 2050. The Circular Economy Forum 2023,
Africa. By establishing factories and distribution
supporting nations heavily affected by climate themed “Developing a National Action Plan
points in international markets, Vinamilk
change; many countries, including Vietnam, to Implement a Circular Economy,” proposed
contributes significantly to food security,
pledged to achieve net-zero greenhouse gas solutions to promote green and sustainable
sustainable job creation, and local economic
emissions by 2050, showing determination economic models, harmonize the relationships
development. This international expansion not
towards a green and sustainable future; the between the economy and the environment,
only enhances Vinamilk’s competitiveness but
robust development of green technology and address climate change challenges.
also promotes the Vietnamese brand on the
solutions such as renewable energy, electric
In this context, as the leading dairy company global stage.
vehicles, and smart agriculture has opened
up new opportunities for sustainable in Vietnam, Vinamilk not only solidifies our
Furthermore, Vinamilk proactively manages
development. position domestically but also expands
risks by establishing a comprehensive risk
internationally with a strong sustainable
As for Vietnam, in 2023, Vietnam launched development strategy. Notably, our ambitious management system for Sustainability. This
the resource mobilization plan to implement system aims to minimize negative impacts and
ensure progress towards long-term goals in a
systematic and responsible manner.
Refer to the Annual Report 2023 – Page 79 for detailed information on Vinamilk’s risk management structure, as well as risk management activities carried out in 2023.

17
POLICIES AND COMMITMENTS ON
SUSTAINABILITY VALUES And the desire to
share the prosperity values
Vinamilk deeply understands that sustainable
development requires the collective efforts and
collaboration of all stakeholders. We highly value
From commitments to and prioritize the expectations and feedback of
our stakeholders, viewing them as both a source
trust establishment of inspiration and a solid foundation for all our
policies and directions. Vinamilk is committed
In the endeavor towards a sustainable future,
to nurturing sustainable partnerships built
Vinamilk identifies that People, Products, and
on support, respect, and collaboration with
Environment are the three core elements
customers, shareholders, partners, suppliers,
accompanying us on the journey to create the
employees, communities, government,
highest nutritional value for the community.
non-governmental organizations, and various
True to our mission of “Providing valuable
other stakeholders. These partnerships serve as
nutrition for everyone, with respect, trust, and
the cornerstone for shared prosperity.
responsibility,” Vinamilk continuously evaluates
and optimizes our impact in the economic, social, We take pride in our commitment to fostering
and environmental domains. strong connections, promoting healthy
competition, and upholding integrity with all
This is achieved through shaping and pursuing
stakeholders. Our business activities not only
specific industry standards, while closely
comply with the law but also contribute to
aligning with the United Nations’ 17 Sustainable
progress in both the industry and the community.
Development Goals and national action programs.

18
Vinamilk Chapter 2
Sustainable Development Report 2023 Sustainability Governance Stakeholder Engagement Materiality areas

SUSTAINABILITY PILLARS COMMITMENTS DOMAINS ASPECTS TOPICS RISK PORTFOLIO SDGS

Local economic development
Sustainable growth
Economy Local economy Risk of raw milk supply
Sustainable employment creation
Value creation for stakeholders
Sustainable investment, incorporation of
sustainability-related criteria into investment
Risk of consumer perception
Economy Market development evaluations when opportunities arise.
Risk of fraud and corruption
Vinamilk continually reaches new heights, fostering Expansion of sustainable development
PEOPLE and distributing value to stakeholders, embodying the activities to suppliers in the supply chain.
spirit of “Stand tall Vietnam, Reach out the world.”
Good working environment
Labor relations Risk of occupational
Society Working conditions Training and development health and safety
Respect for human rights Risk of succession planning
Business ethics

Industry Standards Animal welfare Cow welfare Risk of cow disease

The guiding principle throughout Vinamilk’s

operations is to prioritize quality. Vinamilk aims to
provide safe products, deliver the best values and Safe and quality products
benefits for human health, and create numerous Product nutrition and health
PRODUCTS environmentally friendly products and services. Society Product safety and quality Responsible communication and marketing Risk of product quality
Additionally, Vinamilk is committed to transparency and Green, clean, organic products
responsible communication regarding product information. Products that meet diverse needs
We strive for perfection with boundless passion
and continuous creativity, for a soaring Vietnam.
Responsible resource use
Efficient energy use
Greenhouse gas emissions Green energy use
Reducing in greenhouse gas emissions
Vinamilk regards nature as a companion in sustainable
and building resilience
development and strives to minimize our carbon
Wastewater and waste control
footprint on the path to green growth. Vinamilk applies
Compliance with environmental laws Risk of environmental responsibilities
environmentally friendly modern techniques, responsibly Waste
Sustainable raw materials Risk of legal compliance
ENVIRONMENT utilizes and manages natural resources, and optimizes Environment
Circular economy application Risk of natural disaster and
them through circular economy principles aligned with
climate change
sustainable development goals. Additionally, Vinamilk Water availability and quality Efficient water use and responsible exploitation
utilizes green energy and technology, efficiently manages
waste, and promotes afforestation in Vietnam. Soil nutrients
Sustainable land management
Soil quality and retention

Biodiversity Protection of biodiversity

19
Vinamilk Chapter 2
Sustainable Development Report 2023 Sustainability Governance Stakeholder Engagement Materiality areas

STAKEHOLDER Vinamilk places a strong emphasis on fostering

relationships with stakeholders, recognizing that
connection and trust form the bedrock of our
future sustainable development. As a result, our
Sustainable Development Report and Governance
Framework, which adhere to international standards

ENGAGEMENT
sustainable development initiatives. We not only such as GRI, DSF, and ISO management systems, has
listen but also engage in two-way communication, earned the trust of stakeholders. As innovation
valuing the input of stakeholders that helps shape opportunities always arise from the aspiration
crucial policy decisions. Through these meaningful of perfection, Vinamilk, at the same time, finds it
interactions, Vinamilk generates optimal initiatives, important to expand compliance of international
ensuring that all actions align with mutual benefit standards to each material aspect and participation
and contribute sustainable value to the community in greenhouse gas emission practices such as CDP,
and society. standards directly related to the Pathways to Dairy
Net Zero 2050.
In 2023, Vinamilk actively engaged with stakeholders
to gather insights that guide our implementation of
Sustainable Best Practices across our Governance
Framework and material areas. This collaboration
helps us better understand the expectations for

20
Vinamilk Chapter 2
Sustainable Development Report 2023 Sustainability Governance Stakeholder Engagement Materiality areas

Shareholders/Investors Customers/Consumers Suppliers and partners

General Meeting Shareholders Customer service & interaction: Participation in sustainable Supplier evaluation
development programs
• Discuss and resolve strategic issues. • Operate diverse support channels: • Evaluation system with clear criteria and
• Utilize consultation documents to hotline, website, and social networks. • Support community projects effective monitoring mechanisms.
gather feedback and opinions in education, health, and the • Conduct surveys, evaluations, and monitoring,
Customer preference environment. and provide support to suppliers.
Major shareholder meetings & satisfaction surveys • Utilize safe and environmentally
friendly input materials. Exchange of knowledge and information
• Organize regular meetings, either in • Conduct surveys in person/online/via
phone • Apply energy-saving and waste-
person or online. • Actionable, updated, and relevant information.
to gather comprehensive feedback. reducing technologies
• Listen to expectations, address in production. • Listen to and act on feedback for improvement.
inquiries, and resolve issues. • Develop science-based surveys.
• Cooperate with non-profit • Encourage the sharing and application of
• Listen to customer opinions to lessons learned.
organizations and local authorities.
Investor surveys improve products and services
accordingly. • Participate in national and
• Conduct online/email surveys, analyze international sustainable Development of Code of Conduct
feedback, and offer solutions. development programs.
Communication of green, • Require compliance from suppliers by means of
• Gather information, and enhance the clean nutrition values legally binding contracts and supervision.
quality of engagement. • Ensure adherence to labor, human rights, and
• Communicate nutrition education via
• Topics of material interaction: business ethics standards.
media channels.
investment and business activities,
direction and advanced practices in • Collaborate with nutrition experts to
Support for farmers and livestock households
sustainable development, and issues organize educational seminars and
related to material aspects, ESG, and programs. • Help farmers and livestock households boost
Net Zero Program. • Disclose transparent information about output, secure jobs, and increase income.
products and raw material origins. • Maintain interactions with nearly 5,000
• Target a diverse customer base, with a livestock households and 75 transfer stations.
focus on children and women. • Provide technical support to improve milk
• Provide products aligned with green quality and address climate challenges.
consumption trends.

21
Vinamilk Chapter 2
Sustainable Development Report 2023 Sustainability Governance Stakeholder Engagement Materiality areas

Government Associations and NGOs Employees Communities

Compliance and implementation of new A pioneer in collaboration and advocacy Enhancement of engagement and Children nutrition improvement
regulations of sustainable development understanding • Implement the “School milk program” and
• Follow, update, and comply with new laws. • Actively seek out and foster relationships • Establish a two-way information support nutrition programs for children.

• Ensure compliance. with associations and NGOs. channel, such as annual surveys,
• Promote collaboration, learning, and employee conferences, engagement Raw milk quality improvement
• Actively implement newly enacted state
knowledge sharing. activities, networking, and internal
regulations. • Collaborate with local farmers through
communication, to survey areas of contract agreements, and provide
Contribution of inputs to the process of • Partner with international nutrition
interest and levels of satisfaction, as techniques and breeds.
drafting and improving legal documents corporations to strengthen the dairy
well as address complaints.
industry and enhance product quality. • Provide training and resources to farmers
• Propose amendments to existing laws. • Establish a Trade Union and conduct to improve milk quality.
• Participate in sustainable development
• Analyze and evaluate the impacts of laws. periodic surveys on the working • Provide financial and material assistance.
programs and organizations such
• Participate in refining the legal framework environment.
as DSF, VBCSD, National Institute
of the industry. • Issue regulations and guidelines on Community healthcare
of Nutrition, and Vietnam Dairy
• Comment on the development and Association. the working environment. • Organize community healthcare
improvement of relevant legal documents. campaigns, including health check-ups,
Exchange of information and Establishment of an ideal working nutritional consultations, and free
lessons learned environment medicine distribution.
• Participate in or organize both in-person • Support employees’ well-being, • Conduct health screening tests to
and online sharing sessions and enhance community health.
career advancement, and personal
workshops. development.
• Promote legal awareness and Disaster-hit community support
• Invest in equipment and improve
understanding within the business • Donate foodstuff, food, and medicine.
working space.
community. • Build houses, schools, and infrastructure.
• Cultivate a dynamic, fair, and
Enhancement of cooperative
relationships with regulators supportive corporate culture.
Implementation of corporate social
• Ensure the timely exchange of responsibilities
information and responses. • Engage with and survey local communities
• Collaborate with regulators on law in areas where the company operates.
enforcement efforts. • Implement CSR activities based on
Economic, Environmental, and Social
aspects.

22
Vinamilk Chapter 2
Sustainable Development Report 2023 Sustainability Governance Stakeholder Engagement Materiality areas

MATERIALITY AREAS
Vinamilk extends heartfelt appreciation to We value the insights of our stakeholders, While recognizing the significance of all topics
all our stakeholders for their continued trust which guide us in prioritizing topics within covered in this survey, we seek stakeholders’
and support on our sustainable development the Dairy Sustainability Framework—an opinions on their relative importance. This
journey. As we persistently strive for progress, all-encompassing approach to sustainable feedback will inform our future sustainable
Vinamilk is dedicated to engaging stakeholders development throughout the dairy value chain. development goals, strategies, and reports.
across material aspects of Sustainability.

23
Vinamilk Chapter 2
Sustainable Development Report 2023 Sustainability Governance Stakeholder Engagement Materiality areas

IMPLEMENTATION PROCESS PURPOSE OUTPUT

• Recognize issues related to sustainable developmentof the • Review challenges and opportunities surrounding sustainability.
• List of areas and aspects that have impacts on Environment,
country, the world, the Dairy industry and the development • Study and adopt sustainability initiatives both within and beyond the dairy Governance, Economics, and industry benchmarks.
frameworkglobal dairy industry sustainability (DSF). industry.

• Identify sustainability challenges based on various criteria, and explore • Topics and aspects directly linked to the value
practices based on Vinamilk’s current sustainability efforts through chain, including dairy supply and farmer relations,
• Conduct discussions and interviews management methods and production standards, key strategies and goals, production and operations, logistics, employment, and
with the internal expert team. measurement and evaluation, current challenges, risks, and opportunities. working conditions, product development, strategic
• Discuss the social and environmental impacts of Vinamilk throughout the overview and market development, local economy,
value chain. biodiversity, and soil quality, among others.

• Review and acknowledge the list of stakeholders directly and indirectly

impacting sustainability activities at Vinamilk. • Stakeholders include Customers, Investors, NGOs,
• Establish key stakeholders
• Evaluate priorities established by leadership and pinpoint stakeholders Partners, Communities, and Employees.
for engagement activities.

• The survey results will include rankings of the most important

criteria for (1) both internal and external stakeholders, (2)
• Conduct an online survey of stakeholders • Take into account feedback from stakeholders regarding the relative providing guidance to Vinamilk’s future focus, and evaluating
regarding material aspects importance of material aspects to reassess the level of priority. Vinamilk’s current performance on sustainability criteria. The
survey was distributed to 221 internal stakeholders and 78
external stakeholders, with an overall response rate of 73%.

• Evaluate Vinamilk’s level of control and influence on sustainability criteria

across the value chain.
• Perform data analysis using comparative methods, • Rank criteria and categorize them into higher
including the Pairwise Comparison. • Assess the connections between aspects, recognizing how impacting one and lower priority groups accordingly.
aspect contributes value to others, allowing for resource allocation and
prioritization.

• List of material areas classified into three groups based on

• Verify and confirm material aspects with related parties. priority level.
• Hold meetings with LMG and stakeholders involved in the • Share Vinamilk’s sustainability directions in the future. • List of aspects that stakeholders desire Vinamilk to focus more
process to discuss the prioritization of the 11 criteria • Gather feedback and review available resources and ongoing programs on or include in the future.
as a basis for decision-making. • Recommendations align closely with Vinamilk’s sustainability
strategy.

• Facilitate discussions among members of • Sustainability policies and commitments by material areas.
• Develop goals and action plans related to sustainability.
the Sustainable Development Council • Goals and action plans.

• Implement according to PDCA

Presented in Chapter 02: Material areas (page 25)
(Plan – Do – Check - Action) principles

24
Vinamilk Chapter 2
Sustainable Development Report 2023 Sustainability Governance Stakeholder Engagement Materiality areas

Vinamilk
Economic performance Market development:
• Sustainable growth.
• Economic value brought to stakeholders.
90 ECONOMY
Indirect economic impact Local economy:
Product Safety & Quality • Create sustainable jobs.
• Local economic development.
80

Labor and employment Working conditions:

• Compensation and benefits.
70 • Labor relations, engagement and loyalty.
• Occupational safety and health.
• Training and developing.
SOCIETY • Community development.
60
Product responsibility Product quality safety:
• Safe and quality nutritional products.
• Transparent labeling information.
50 • Responsible communications and marketing.

Raw Materials Waste management:

Working Conditions
Waste and wastewater • Sustainable raw material sources.
40
Greenhouse Gas Emissions • Control wastewater and waste.
Local Economies • Circular economy.

Animal Care Energy Greenhouse gas emissions:

30
Emissions • Efficient energy use.
ENVIRONMENT • Modern technology 4.0 and green energy.
Waste • Reduce CO2 emissions.
20 Water • Regenerative agriculture.
Market Development
Availability
& Quality Water Water source and water quality:

Stakeholders
Use water resources responsibly, efficiently and circularly.

10 Soil Biodiversity Land • Soil nutrition.

Nutrients
• Soil quality and retention.
Soil Quality & Retention

00 1 2 3 4 5 6 Animal welfare Animal welfare

INDUSTRY
STANDARDS Product quality safety:
Material topics of Vinamilk Health and nutrition
Product diversification
• Green, clean and organic products.
• Products meet a variety of needs at reasonable prices.

25
Vinamilk Chapter 2
Sustainable Development Report 2023 Sustainability Governance Stakeholder Engagement Materiality areas

The survey addresses 11 criteria outlined in the

Dairy Sustainability Framework along with other relevant topics.

Product Safety & Quality Water Availability & Quality Local Economies Energy
Ensure transparency and integrity in the Responsibly manage water availability and Contribute to the recovery and development Direct energy management towards energy
supply chain to uphold optimal nutrition, quality throughout the value chain. of local economies and communities, saving and efficient energy use, apply
quality, and safety of products. Include a sub- evidenced by the company’s annual payments 4.0 technology in livestock farming and
topic on traceability. Waste to farmers. production, and use low-carbon to non-
carbon energy sources use such as solar
Animal Welfare Minimize waste generation and promote reuse
Market Development energy, biomass, and CNG.
and recycling practices.
Ensure dairy animals are provided with
Develop transparent and effective markets to
proper care, and freedom from hunger, thirst, Employee Compensation and Benefits
Greenhouse Gas Emissions promote the company’s performance.
discomfort, pain, injury, disease, fear, and
Quantify and reduce greenhouse gas Offer a fair and competitive environment with
distress, allowing them to express normal
emissions along the value chain through Raw Material Sources good income and benefits.
behavior.
economically viable mechanisms to mitigate Use environmentally friendly raw materials,
Soil Quality & Retention climate change. expand sustainability activities to suppliers Sustainable Investing
Manage and enhance soil quality and retention in the supply chain, and implement Reduce,
Integrate sustainability criteria into investment
capacity to optimize productivity. Working Conditions Reuse, and Recycle practices.
projects.
Provide employees with a safe and respectful
Soil Nutrients work environment. Green, Clean, Organic Products
Business Ethics
Manage nutrient use to minimize impacts Provide sustainable products.
on water and air, and manage and enhance Foster a culture of integrity, promote
soil quality. Include a sub-topic on fertilizer responsible corporate behavior, and support
management. stakeholders.

Biodiversity
Identify biodiversity risks and opportunities
and develop action plans to maintain or
enhance biodiversity.

26
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Chapter 3

MATERIALITY AREAS
Greenhouse Gas Emissions 28

Product Safety And Quality 38

Working Conditions And Human Resource Development 53

Local Economy 67

Animal Welfare 71

Soil Nutrients, Soil Quality And Retention 76

Biodiversity Conservation - Foundation For Sustainable Agriculture 78

Waste Management 80

Water Availability And Quality 84

Market Development 88

Spreading Love For A Happy Community 92

27
GREENHOUSE GAS EMISSIONS
PIONEERING NET ZERO 2050
ROADMAP Over

1.1 MILLION
Over

TREES 877,125
power saved in 2023.
kWh

planted in Vietnam
from (2012 - 2023).

86.2%
Reduced over

3%
TONS CO₂
EQUIVALENT/
TON OF PRODUCTS renewable energy replacing
(scope 1 and scope 2). fossil energy in production.

Vietnam’s first dairy

100% of Factories 100% of Vinamilk
Support to the Environmental company with a factory
The action program Participation in the and Farms with GHG Energy Management farms using Biogas
Government of Vietnam Management System and a farm certified
“Vinamilk Pathways to Global Pathways to accounting conducted System certified to technology, converting
in achieving the Net Zero certified to ISO carbon neutrality
Dairy Net Zero 2050” Dairy Net Zero initiative according to ISO 14064 ISO 50001:2018 cow waste into
commitment by 2050 14001:2015 according to the PAS
standard(*) resources
2060 standard

(*) The scope includes Vinamilk's dairy factories.

28
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Vinamilk Pathways to Dairy Net Zero 2050

“ Looking back on our road towards

sustainable growth, we realize
we made the right decision in
embracing this global movement
at an early stage. Today’s event not
only underscores our commitment
to the Vietnamese community but
also sends a powerful message to
fellow businesses: collaborative
efforts are essential in realizing
the government’s Net Zero mission
2027 2035 2050 which aims at forging a greener and
more sustainable future for both
REDUCE 15% REDUCE 55% Achieve current and future generations.
greenhouse gas
emissions
greenhouse gas
emissions Net Zero Goal ”
To support the national commitment to net zero and meet international requirements, Mai Kieu Lien
Vinamilk has announced pledges to the global Pathways to Dairy Net Zero initiative, CEO of Vinamilk
which was initiated by the International Dairy Federation (IDF), Dairy Sustainability
Framework (DSF), Global Dairy Platform, and others. As the inaugural dairy company
in Vietnam embarks on this path, Vinamilk’s announcement marks a pivotal moment in
the company’s history. It underscores the company’s unwavering determination and
dedication to sustainable development and environmental conservation.

29
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

First factory and farm

certified carbon neutrality
Vinamilk has made history as the first dairy maintaining a green fund to absorb greenhouse Vinamilk’s units have prioritized the early
company in Vietnam to attain carbon neutrality gases over time while implementing measures adoption of accurate and comprehensive
certification for both a factory and a farm, in to curtail emissions in farming and production. greenhouse gas accounting, laying the Vinamilk’s Nghe An Dairy Factory:
accordance with the PAS 2060:2014 standard. groundwork for the development of emission
Achieving greenhouse gas reductions and
reduction strategies. With Vinamilk’s steadfast
COMMITTED TO MAINTAINING
Based on unit-level greenhouse gas accounting, moving towards Net Zero in the dairy industry
Vinamilk’s Nghe An Dairy Plant and Nghe An poses significant challenges, especially
commitment to the Net Zero 2050 goal, it is NEUTRALITY OF APPROXIMATELY
Dairy Farm have become the first units to meet for large-scale dairy farms. It requires
anticipated that more units will achieve carbon 5,027 TONS OF CO2
neutrality in the near future.
PAS 2060:2014 criterion for carbon neutrality. comprehensive investments in technology, (Scope 1, Scope 2)
transitioning to renewable energy, and
Together, these facilities offset a remarkable
applying circular economy practices. Vinamilk’s Vinamilk’s Nghe An Dairy Farm:
17,560 tons of CO2 emissions, equivalent to
accomplishments are noteworthy and serve as
the impact of approximately 1.7 million trees.
This milestone is a testament to Vinamilk’s
a significant motivation for the broader dairy COMMITTED TO MAINTAINING
sector’s journey toward Net Zero.
innovative dual-action strategy, which involves NEUTRALITY OF APPROXIMATELY
12,533 TONS OF CO2 EMISSIONS
(Scope 1, Scope 2)

30
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Vinamilk’s story on sustainable development and its Pathways to Dairy Net Zero has
Towards net zero sustainability not only been hailed as an exemplar at major forums and conferences but has also

the journey can not be travelled alone

provided a source of optimism and motivation for businesses that are also pursuing
this challenging endeavor.

“Today’s results may be

“Everyone is feeling the attributed to Vinamilk’s long-
negative impact, even in their standing recognition that
daily meals. I truly believe Net sustainable development is
Zero is not a luxury exclusive to both an opportunity and an
the affluent; rather, it is a duty, inevitable course of action.
a responsibility, and above all, By adopting this viewpoint,
a right for everyone to live a any business can build its own
better and safer life.” sustainable development “Implementation should be driven
“The responsibility for reducing strategy, regardless of its by a strong sense of duty to the
emissions does not lie solely available resources or size.” community and the environment.
with one company, as we are
Mr. Nguyen Quoc Khanh Ms. Bui Thi Huong Vinamilk first prioritized compliance
all part of a shared value chain.
Executive Director of R&D Division, at the with regulatory obligations
Vinamilk’s emissions are also Executive Director of Human Resources,
“Net Zero - Green Transition” workshop Administration and Public Relations Division and environmental principles.
influenced by its suppliers and
at the “Green Development – The Suitable Subsequently, the company
consumers. Therefore, this Approach for Vietnam Brands” forum expanded its efforts to include
challenge cannot be tackled
proactive and voluntary initiatives
alone; it requires the collective
such as sustainability reporting and
effort of businesses and the
investments in green technology
community.”
and solutions.”
Mr. Le Hoang Minh Mr. Le Thanh Liem
Executive Director of Production Division, Executive Director of Finance
Head of Vinamilk Net Zero Project, at the Division, at the Top 50 Corporate
Green Economy Forum. Sustainability Awards in 2023

31
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Strategic plans

SUSTAINABLE SOURCING GREEN, CLEAN, AND RENEWABLE LOW-CARBON PRODUCT

LOW-EMISSION PACKAGING
OF RAW MATERIALS ENERGY SOURCES DEVELOPMENT
• Developing ecological farm models. • Implementing technological solutions • Designing eco-friendly packaging. • Researching and developing plant-
• Protecting agricultural land. to save energy. • Reducing, reusing, and recycling based products with low emission
• Utilizing renewable energy. packaging. coefficients.
• Using low-emission raw materials.
• Utilizing clean energy. • Using biodegradable packaging.

ECO-FRIENDLY LOGISTICS CARBON SEQUESTRATION - COMMITMENT TO SUSTAINABLE CONSUMPTION AND

GREENHOUSE GAS ELIMINATION STAKEHOLDERS CIRCULAR ECONOMY
• Optimizing transportation routes • Afforestation and forest conservation. • Complying with laws regarding • Establishing a sustainable brand with
and operations. • Enhancing green areas within factory emission reduction. green certification/products.
• Transitioning to low-emission fuels. and farm premises. • Complying with international standards
on greenhouse gas emissions.

32
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Going beyond carbon footprint reduction

At Vinamilk’s factories
smart warehouse systems

85%
are operated automatically by
robots via a control server

reducing carbon footprint by

70% of dairy farm wastewater

treated to meet the
standards for circular use
compared to diesel-powered and reuse in crop production
engines and traditional warehouse
management systems

Adoption of LGV
(laser-guided vehicle)

100%
reducing

62% CO2 emissions factories and farms

using LED lighting and energy
compared to conventional monitoring software
forklifts, as robots can calculate
the fastest route

33
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

92%
Using

BIOMASS
fluidized bed boilers and

COMPRESSED NATURAL excess heat recovered and

GAS (CNG) reused through heat recovery
and circulation systems
instead of DO/FO-fired boilers

Operating BIOGAS-powered
washing machines and dryers
Separating methane from cow for dairy towels and milking
wear
manure via BIOGAS system for:
•
•

•
Drying 2,100 tons of grass/year
Boiling 2.5 tons of milk/day for
calf feeding
Cleaning and drying 3,000 “milk
taxi” buckets/day for calves
REDUCING
57
TONS CO₂/FARM

34
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

100%
Educating Vietnam’s
young generations
on meaningful daily
factories and farms using actions to safeguard
bicycles and electric vehicles
for internal transport our planet

Optimizing distribution
Playing an active network across Vietnam,
role in afforestation ensuring shortest and
across Vietnam fastest delivery from
factory to retailer

35
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Reforestation of 25 hectares
of mangrove forests in Ca Mau Vinamilk, in collaboration with the Gaia Nature
Conservation Center and the Mui Ca Mau National
Park, has initiated a reforestation program
covering 25 hectares of mangrove forests in the
6 years from 2023 to 2029
southernmost region of the country.

REHABILITATE 25 HECTARES
of mangrove forests in partnership with Gaia
Located within the Ca Mau Biosphere Reserve
and recognized as a Ramsar site (a wetland of
Mui Ca Mau National Park international importance) in Vietnam, Mui Ca Mau
National Park serves as a gene bank. It protects
(Plant approximately 100,000 - 250,000 mangrove
trees of the Avicennia marina species) diverse ecosystems boasting over 400 species,
including more than 40 rare and endangered
ones like otters, fishing cats, and pythons.

Offset

17,000 - 20,000
tons of carbon
equivalent to 62,000 - 73,000 tons of CO2

Vinamilk has launched on a memorable adventure,

propelled by the youthful and energetic spirit of
Vinamilk-ers, who are unified as a team and have an
intrinsic respect for life and nature.

36
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Expanding
“Net zero forests”
Upholding transparency in
SINCE 2012 climate change adaptation
in collaboration with the Ministry of In 2023, Vinamilk marked a turning point in its journey
Natural Resources and Environment of upholding transparency and responsibility in climate
change adaptation by joining the Carbon Disclosure
VINAMILK HAS ALLOCATED VND 27.5 BILLION Project (CDP) initiative.

TO PLANT OVER 1 MILLION TREES Recognizing ample room for efficiency optimization,
Vinamilk always goes the extra miles to continuously
and further enhance green coverage improve and standardize the environmental and energy
across the country management systems, in addition to its consultation
and close engagement with various stakeholders.
Building on the success of the “1 Million Trees for Vietnam” These efforts, coupled with Vinamilk’s increasing
project conducted in collaboration with the Ministry of Natural presence in global initiatives, are to ensure transparency
Resources and Environment from 2012 to 2020, Vinamilk and responsibility in all commitments and actions. In
continues its commitment to greening the nation through a parallel, continued investment in advanced technology
series of tree planting activities aimed at carbon neutrality by solutions to enhance energy efficiency remains a future
2023-2027. focus. The goal is to expand the number of farms and
factories certified with carbon neutrality toward the
Wherever Vinamilk operates, it not only brings economic value
realization of Net-Zero by 2050.
but also positively contributes to environmental enrichment.
In addition to planting and maintaining trees to ensure their
healthy growth, thus contributing to the creation of Net Zero
Forests, Vinamilk also collaborates to support livelihoods
and raise community awareness in resource management,
environmental protection, and climate change adaptation.

(*)The “1 Million Trees for Vietnam” program, from 2012 to 2020, involved a
collaboration between Vinamilk and the Ministry of Natural Resources and
Environment. The program successfully planted 1,121,000 trees in 56 different
locations across 20 provinces and cities, with a total investment of VND 12.5 billion.

37
PRODUCT SAFETY
AND QUALITY
Vinamilk believes that the foundation of a healthy
and fulfilling life lies in nourishing the body with
a well-balanced diet. Recognizing that individual
nutritional needs vary, Vinamilk goes beyond
providing high-quality, safe products for all. We
are committed to developing tailored nutrition
solutions for vulnerable groups, actively minimizing
food loss and waste, and ensuring transparency in
our communication and business practices.

improved 100% of Vinamilk factories have

Laboratories accredited

+
implemented Food Safety

250 13 24
under the
Management Systems certified to the

SKUS NEW PRODUCTS PRODUCTS

FSSCSTANDARD
22000 ISOSTANDARD
17025
38
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

A healthy nutrition
foundation for all Liquid milk Condensed milk Powdered milk
The growing emphasis on green living and healthy eating is
shaping current consumption patterns. Recognizing this trend,
Vinamilk’s product research and design process takes a
holistic approach, resulting in a diverse range of products at
affordable prices. This ensures increased access to nutritious
and personalized products for all groups of customers.

Yoghurt Beverages Ice cream, cheese

Drinking Yoghurt, Nutritional powder Plant-based milk

fruit flavored milk

39
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Organic products

Proportion of Naturally fermented

0.17%
product groups in 2023 products Products made from organic
ingredients.

35.34%
Certified to the European
Organic standard (EU Organic).
In 2023, Vinamilk expanded the lineup of plant-based milk
products as alternatives to dairy. Simultaneously, Vinamilk’s
(↑17.40)
portfolio also saw substantial development and increase in Soluble fiber
nutritious products, including vitamin and mineral supplements, The milk is produced through a fermentation process of milk or milk supplements

12.76%
by-products, with or without their standard composition altered, using
soluble fiber supplements, probiotic supplements, naturally
suitable microorganisms to adjust the pH, with or without coagulation.
fermented products, and less-sugar products, catering to a
wide variety of nutritional needs.
(↑2.77)
Products supplemented with soluble fiber.
Nut-based products

Less-sugar products

41.53% 1.30% Probiotic supplements

(↑30.25)

Products with sugar content less

(↑0.05)

Plant-based milk products featuring premium nuts, such as walnuts,

almonds, oats, and various nutrient-rich beans including red beans,
8.51%
(↑4,01)
white beans, green beans, black beans, peanuts, and soybeans Products supplemented with
than standard products.
probiotics.

Less-fat products Vitamin and mineral

Sugar-free products supplements

0.09% 7.97%
Products without added
84.40%
(↑6,88)
Products with fat content less
Products supplemented with beneficial
than standard products. sugar or free of sugar.
vitamins and minerals.

40
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

The Superior Taste Awards, certified by the The next honor was the Gold Medal earned In 2023, Green Farm milk achieved Clean Label
world’s best chefs, has crowned Green Farm through the renowned Monde Selection awards, Project certification, This rigorous certification
Vinamilk Green Farm milk for the Superior Taste award for its delicate known for its stringent standards in the process scrutinizes products for heavy metals,
mildness and natural sweetness. Vinamilk’s European dairy processing industry. These microplastics, and chemicals, ensuring that
Fresh Milk’s Hat Trick vacuum packaging technology helps preserve international accolades are a testament Green Farm milk meets the highest standards
Sweeping the nutrition and authentic flavor of fresh milk,
leaving a lasting impression on discerning
to Vinamilk’s endeavors and success in
preserving the beneficial content of fresh milk,
of consumer safety. To produce high-quality
organic milk, Vinamilk has invested in a modern
Three Prestigious judges. and also raising the bar of quality standards
for Vietnam’s dairy industry.
dairy farm network, and employed sustainable
farming to create the best environment for the
International Awards dairy cows and their development.

The farms, with 70% green cover, operate on

the circular economy model.

The cows are well taken care of with precise

procedures to minimize diseases and, more
Marking a first for Vietnam, a dairy product importantly, avoid the use of antibiotics. On-
has achieved the highest accolade for superior taste farm herbal gardens are to provide alternative
At the Superior Taste Award remedies for cows.

The dual vacuum technology is also utilized to

preserve the taste of freshness.

Vinamilk Green Farm Fresh Milk

UHT Fresh Milk of Vinamilk Green Farm

attained AAA milk standards along with
three prestigious international awards for its
flavor and purity.

41
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Decoding the charm of Breakthrough creativity:

Staying ahead with new consumer trends
Vinamilk Super Nut The 2023 World Dairy Innovation Awards
celebrates the top-notch innovation and
(9 Kinds of Nuts) – creativity of dairy brands across various
The perfect choice for sectors, evaluated and voted by top
experts and media outlets worldwide.
a green lifestyle Vinamilk Super Nut (9 kinds of nuts) made
it to the “Best Dairy Alternative 2023” category
In our relentless pursuit of innovation and with a convincing win, thanks to its brilliant
solutions to diverse nutritional needs, Vinamilk combination of 9 kinds of nuts and cutting-
came up with the Super Nut Milk product line edge whole nut grinding technology to
with 9 kinds of nuts. This “rookie” has since preserve natural flavors and minimizing
stepped into the spotlight for winning three the number of waste by-products into the
international awards from the world’s reputable environment. The product also received
leading organizations. This, undoubtedly, is high praise for its creative communication
the perfect start, paving the way for Vinamilk’s ideas, inspiring consumers towards a green
future in the dairy alternative sector. lifestyle and self-improvement.

Superior Taste International Gold Award for Quality

The Superior Taste Awards 2023, organized Additionally, Vinamilk Super Nut (9 kinds of
by the International Taste Institute, recognizes nuts) successfully secured the International
and rates food and beverage products on Gold Award 2023 for quality from the Monde
a scale of three stars. The highest level of Selection organization. Since 1961, Monde
three stars signifies products with superior Selection has been certifying the quality
taste, exceeding expectations with ratings of of consumer products from all continents
90 or higher. The jury is composed of over through comprehensive evaluations
200 esteemed chefs and sommeliers from Le conducted by over 80 international experts.
Guide Michelin, Gault & Millau, etc. Each year, more than 1,000 companies
from nearly 100 countries with over 3,000
Vinamilk Super Nut (9 kinds of nuts) has
products are up for evaluation, assessed
splendidly charmed the jury, and brought
based on precise criteria such as taste, color,
home an absolute “three-star” rating for its
texture, and packaging design. This helps
superior taste.
consumers to choose the best products
from brands honored at annual awards.

42
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

International standard “national “Premium” Yoghurt for everyday enjoyment.

favorite” fresh milk. Yoghurt category sets a “record” with
With its longstanding tradition as the seven products, four of which are three
Superior Taste Awards for go-to milk for millions of Vietnamese stars, recognized for their beyond-

Vinamilk 100% Fresh Milk across generations, Vinamilk 100%

Fresh Milk boasts four products that
expectation superior taste, as follows:
• Less-sugar Vinamilk Green Farm Yoghurt
& Yoghurt have charmed the international jury:
• Sweetened Vinamilk Green Farm Yoghurt
• Less-sugar Vinamilk 100% Fresh Milk
• Vinamilk Aloe Vera Yoghurt
Soon after 2024 began, Vinamilk’s 100% Fresh • Sugar-free Vinamilk 100% Fresh Milk
• Sugar-free Vinamilk Yoghurt
Milk and Yoghurt impressively won over more • Sweetened Vinamilk 100% Fresh Milk
• Sweetened Vinamilk Yoghurt
than 200 expert chefs and sommeliers to seize • Strawberry-flavored Vinamilk 100%
the Superior Taste Award. • Vinamilk Black Sticky Rice Yoghurt
Fresh Milk
• Vinamilk Brown Sugar Pearl Yoghurt

43
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Nutrition for
Vulnerable Groups
PREGNANT AND
THE ELDERLY BREASTFEEDING
As society evolves, more and more attention Offering products rich in
is paid to the nutritional needs, particularly nutrients, supporting joint WOMEN
those of specific target consumers such as the improvement and boosting Vinamilk offers products
elderly, pregnant and breastfeeding women, immunity for the elderly. with folic acid, iron, calcium,
patients, and young children. Given this fact, and essential vitamins for
Vinamilk takes pride in a diverse range of the development of both
products tailored to specific needs for: fetuses and infants.

PATIENTS, CHILDREN WITH SPECIAL

INDIVIDUALS IN NEED NUTRITIONAL NEEDS AND
OF HEALTH RECOVERY YOUNG CHILDREN
Vinamilk invests in formula
Vinamilk designs specialized milk, powdered milk, and
nutritional products aiming supplementary nutritional
to support health recovery, products to safeguard users’
strengthen the immune comprehensive physical and
system, and improve intellectual development.
digestion.

44
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

International Safety
and Quality Products
Vinamilk puts its mind to setting up a solid foundation
for sustainable development, not only of superior
quality but also through ongoing improvement via
relentless research and development efforts.

Every Vinamilk product must be compliant with

stringent international standards:

100% 100%
OF PRODUCTS OF PRODUCTION PROCESSES
undergo testing for stability, are analyzed and tested to
safety, and quality before assess health impacts.
circulation.

100% 100%
OF RAW MATERIALS OF VINAMILK’S FACTORIES
are strictly selected, are powered by Food Safety
absolutely free of substances Management Systems certified
harmful to consumers’ health. to the FSSC 22000 standard
(recognized by the Global
Food Safety Initiative).

45
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Pioneering management system

Vinamilk employs about 20 internationally

From Sources of clean Product Internationally Distribution and
standardized management systems across internationally raw materials design standardized storage according
the operation chain to ensure products meet
not only strict requirements for food hygiene
certified farms 100% of Suppliers eval-
uated before approval.
Compliance with the
national standards
factories to international
and safety but also the best international
ISO 9001
GlobalG.A.P.
Raw material suppliers Meeting international ISO 9001 Halal standards
quality standards and balance various aspects market demand from FSSC 22000 Organic EU
Organic EU certified to GFSI-ac- ISO 9001
Japan, the U.S., Australia, BRC TPM
of sustainable development, particularly credited Food Safety Organic EU
China, etc. ISO 17025
environmental and energy concerns. Certification (*)

(*) GFSI: Global Food Safety Initiative

TPM system at Vietnam Milk Factory won

the TPM Excellence Awards (Category B)
This long-term and ongoing strategy demands the sustained effort of the factory over 5 years
Toward the goal of building and running a
for successful implementation and sustainable maintenance:
factory in greater health and efficiency by
maximizing equipment reliability and human
productivity, the Vietnam Milk Factory
has successfully implemented the Total
Productive Maintenance (TPM) system in
2019 2020 2021 2022 2023
pursuit of the following objectives: Project initiation 6-month Completion and Consistent Successful passing the TPM Excellence Awards from
reporting improvement
Zero Breakdown; assessment of JIPM JIPM (Category B)
(Category B)
Zero Defects;

Zero Waste;

Zero Accident;

High Morale - Business Ownership.

46
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Results achieved after 5 years of TPM commitment:

Energy costs Productivity OEE

PRODUCTION Production line A1

COSTS
DECREASED
BY 4% INCREASED
BY 14% INCREASED
BY 10%
Water:
ENERGY
CONSUMPTION
DOWN BY 0.3
m³/ton of product, DOWN BY
Power:

11% DOWN BY
Steam:

20%
or 11%

Satisfaction 316 initiatives,

TRAINING up by 21.6% SAVING
VND 30.4 BILLION

Product Defects: No Expansion planning of the TPM model across

Rework Quality Index (Q)
occurrences for Vinamilk ‘s factory network

QUALITY 4 CONSECUTIVE down by 0.08% ROSE

BY 1.64%
YEARS
01 Factory 2019-2023
03 Factories All 13 Factories
2024-2028 2029

RAW MATERIAL Saving

OCCUPATIONAL No occupational
COSTS VND 113 billion SAFETY accidents Completed

Waste reduced by
ENVIRONMENT
15%
47
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Raw materials selected with care First-class farming system

For key ingredients of the product, Vinamilk Raw fresh milk is one of the most crucial Regenerative agriculture and Application of advanced
circular economy practices technology in sustainable
prioritizes selecting raw material suppliers ingredients in milk production. The agriculture
from regions with advanced agricultural establishment of fresh milk material areas • Use of renewable energies, such as
economies, in compliance with international for quality and safety control, therefore, has • Dairy cows are under customized care
solar energy.
standards, and with strict requirements on become one of Vinamilk’s principal strategies, thanks to the adoption of advanced
• Modern waste treatment systems technology and animal welfare.
food quality and safety, such as the U.S., pursuing the objectives as follows:
powered with Biogas technology for
New Zealand, Germany, Poland, and other • Modern cooling systems to maintain
Building an advanced farm system for a clean, significantly minimizing CO2 emissions,
European countries. the barn temperature below 28°C,
quality, and stable supply. we convert organic waste into nutrient-
ensuring comfort for dairy cows, high
Raw materials are managed through a system: rich fertilizers for our pastures, utilize
Building linkages with farmers for the milk yield, and the best quality of raw
methane gas for milk pasteurization,
• Strict technical requirements, compliance development and higher efficiency of dairy milk material.
and dry hay for animal feed.
with legal requirements for safety and farming. • No use of growth hormones in farming.
quality (physical, microbiological, pesticide • Adoption of organic atomic carbon
The top-class farm system in the field, technology to reduce methane • Use of green energies, such as
or antibiotic residues). CNG, Biomass, solar energy, etc. to
characterized by: emissions and odors in livestock
• International standard testing methods for farming. replace gasoline, or Diesel/Fuel oil,
high accuracy. constructively contributing to the
• Soil conservation - application of
Input selection Group’s Carbon neutrality goal.
• 100% of raw materials tested for technical organic farming without use of
conformity before use. • Strategic locations to conveniently chemical fertilizers and pesticides, and
connect with factories and ensure soil regeneration cycles to manage
• Raw material suppliers evaluated, the quality of fresh milk during resources.
selected, and regularly reassessed based transportation. • Efficient water usage practices,
on strict sets of criteria for food quality, including water recycling for irrigation,
• State-of-the-art farms
food safety, environment, and social with wastewater undergoing proper
responsibility. • Selection of good breeds: Vinamilk
treatment to prevent any environmental
prioritizes high-quality breeds,
risks in nearby areas.
evaluated and controlled with clear
pedigrees. Dairy breeds imported • GlobalG.A.P.-compliant farms.
from the U.S., Australia, New • The Green Farm ecofarm system is
Zealand, etc., are 100% purebred. equipped with bio-ponds, a breakthrough
• Modern, highly automated, initiative to support air cooling for dairy
and efficient infrastructure and cows against the hot dry climate, and
equipment. water cycle at the farms.

48
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

ISO 17025-accredited laboratories Top-class and dedicated team of experts Advanced technology

Vinamilk boasts a laboratory system compliant Vinamilk is dedicated to providing consumers with the best possible dairy products. We collaborate In the era of Industry 4.0, Vinamilk stands
with ISO 17025 standards and Guided by a with leading global nutrition experts like Chr. Hansen and DSM to develop the most ideal milk firm at the forefront of Vietnam’s dairy
team of highly skilled and experienced experts. formulas. Our team of highly skilled and experienced production professionals ensures that industry as an enthusiast of digital
This system is in charge of performing quality every product is safe, nutrient-rich, and packed with vitamins. technology and automation.
control on raw materials, inputs, and outputs,
The entire value chain from farm to folks
ensuring the products are in conformity with
of Vinamilk is managed and operated by a
international standards.
intelligent automated system powered by
modern software. Modern software helps
monitor all company activities and optimize
processes.

Our fully automated, closed-loop production

system delivers exceptional product quality
and efficiency. Additionally, our smart
warehouses with advanced storage
technology preserve the nutritional value
and natural flavor of our milk.

Empowered by technology, Vinamilk has

expanded its global presence, exporting
our products to 60 countries. Vietnamese
milk not only meets international standards
but also embodies the essence of local
culinary culture.

49
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Transparency - Commitment to prevent

Ethical marketing food loss and waste
Vinamilk emphasizes transparency in all On top of that, Vinamilk commits to practicing Food loss and waste not only increase • We seamlessly integrate production planning
activities, from production to communication, information disclosure of products, services, cost burdens for businesses but also and forecasting data from across our
to live up to the trust of customers. production lines, etc. in a truthful, valid, open, cause resource waste and greenhouse departments to ensure that input quality is
and transparent manner. Vinamilk respects gas emissions. This justifies Vinamilk’s rigorously monitored and any errors during
Vinamilk pays extra attention to transparent
consumer rights and complies with the laws focus on: usage are promptly addressed. This help us
and clear labeling to empower consumers in
and regulations on commerce, advertising, mitigate damage, prevent production accidents,
confident decision-making: • We foster a culture of awareness among
protection of consumer rights, intellectual and minimize the risk of expired materials.
all employees within our production chain,
• Full, accurate, and up-to-date information property, competition, management of
of ingredients, nutrition facts, usage emphasizing the importance of minimizing • We optimize our distribution channels and
nutrition products for children, and taxes.
instructions, country of origin, etc. food loss and waste. leverage our network of modern factories to
Furthermore, marketing campaigns are also
shorten the time it takes for products to reach
• Consistency across all communication closely supervised: • We implement strict production
consumers. This minimizes damage and losses
channels to ensure synchronization and standards and implement robust control
assist easy retrieval and comparison of • Specialized department for establishment during transportation, preserves product
and management. mechanisms to ensure the efficient
information. freshness, and maximizes shelf life.
utilization of resources and minimize any
• Compliance with Vietnam’s laws and • Legal department for reviews.
potential losses or waste. • We are implementing balanced meal plans for
international best practices by providing • Mechanisms for supervision, enforcement, our employees, ensuring they receive adequate
precise and reliable information. and continuous improvement. • We continuously refine our production
nutrition and energy to perform their duties
processes to streamline operations,
• Rigorous testing procedures: All product effectively. This approach also helps control
information, before disclosure, is reviewed reduce product defects, and minimize
food waste by tailoring meal portions to
by the Research and Development Division product conversions.
individual needs.
and reviewed for regulatory compliance by
the Legal Department.

• Commitment to zero violations: Vinamilk Commitment to compliance:

ANNUAL SAVINGS VALUE

0.454%
complies with labeling regulations, with zero
Vinamilk ensures compliance FOOD LOSS

3.5%
violations in 2023.
with labeling laws, with no DECREASED BY
violations in 2023. across all
UP
13 factories compared to 2022

50
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Customers at the Core

Discover, Trust & Love Quality you trust Freshness at your fingertip Your family choice
Meet Vinamilk anytime, anywhere Vietnamese products - International quality Diverse product experience Customer loyalty program with enticing offers
• Television • Food Safety Management System in Direct shopping: • Broader access to products for consumers.
• Website (new.vinamilk.com.vn) accordance with FSSC 22000 and BRC • Over 653 “Vinamilk” stores. • Various discounts and promotions.
• Facebook, Youtube, Tiktok, Instagram, LinkedIn, etc. • Products certified to Organic EU • Over 250,000 points of sales nationwide.
• Advertising panels and billboards • Offered in supermarkets and convenience stores of all sizes. Regular customer satisfaction surveys
• Trade promotion events and programs Transparent and competitive pricing • Piloting new store makeover and rebranding “Giac mo • Customer satisfaction surveys:
• Alibaba, B2B Group • Transparent pricing policies sua Viet” to “Vinamilk” for better brand recognition. • Domestic: 97%
• Competitive pricing across product segments Online Shopping: • International: 99%
Immersive shopping experience and • E-Shop at new.vinamilk.com.vn • 100% of customer inquiries and consultations
satisfaction for target customers Commitment to customer data protection • Vinamilk mobile application via phone and email are promptly addressed.
A diverse portfolio of over 250 SKUs catering • Customer data protection policy • E-commerce platforms: Lazada, Shopee, Tiki, or Grabmart.
to different demographics, from pregnant • Process for handling complaints related Diverse customer care channels
women, children, and adults to the elderly to customer personal data: Flexible payment methods Promptly support and best respond to customer
• Telephone: 1900 636 979 (Extension 1) or 028 54161271 • Cash payment upon receipt (COD - cash on delivery). inquiries about nutritional consultation, or
Diverse promotional programs • Contact: https://new.vinamilk.com.vn/lien-he • Online payment via international and domestic complaints about product quality.
• Payment incentives via online payment gateways card (prepaid online payment via website). - Tel: 1900 636 979 (Customer Care)
and e-wallets, such as Moca, Vnpay, or MoMo Vietnamese Excellent Brand • Payment via Moca, Momo, and Vnpay e-wallets. - Website:
• Discounts on special occasions and celebrations, such • Top 5 Global Most Valuable Food Brand. Customer care:
as New Year’s holiday, International Women’s Day, • 6th Most Valuable Dairy Brand globally by Brand Finance. Fast delivery https://www.Vinamilk.com.vn/vi/goc-khach-hang
Vinamilk’s birthday, March 3, April 4, May 5, June 6, • Most Valuable Food Brand in ASEAN by Brand Finance. Same-day delivery for orders placed before 10 A.M. Nutritional Consultation:
the online shopping season Black Friday, or Year-end • Top 3 Most Chosen FMCG manufacturers by Free delivery for orders valued over VND 300.000. https://www.Vinamilk.com.vn/vi/tu-van-dinh-duong
Super Sale Online on November 11 or December 12 Vietnamese consumers for the 11th consecutive Email: [email protected]
• Attractive promotional items for all customers year (Kantar Worldpanel Vietnam). Green consumer experience Facebook: Vinamilk
• Shopping voucher giveaway upon order payment. • Use environmentally friendly and biodegradable 24/7 support of customer inquiries and complaints
• Vinamilk Customer Rewards program for tote bags to reduce plastic waste. 23 communication events about Vinamilk's
point accumulation upon direct shopping at • New packaging for environment protection: no nutrition, health and products.​
Vinamilk, and point redemption for gifts. plastic security ring for water bottle cap, less use Posted over 63 health articles on topics such as nutrition
• Lucky wheel program, aligned with the DTC of spoons for Yoghurt product packages, less use for children, the elderly, women, and the sick.
orientation (Direct-to-Consumer) of shrink wrapping and plastic packaging, etc.
• Recycling symbols added on packaging
Going internationally
Exports to 60 countries and territories
• 12 new clients
• The 7th year named as one of the
Prestigious Export Enterprises

51
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Product responsibility index for 2023

CRITERIA RESULTS
Factories certified to ISO 9001:2015 and FSSC 22000. 100%
Domestic factories with ISO 17025-certified laboratories. 100%
Number of food safety violations. 0
Number of product recalls due to quality-related failures. 0
Total incidents of non-compliance with (voluntary) regulations and standards related to
0
the health and safety of products and services throughout the lifecycle.
Total incidents of non-compliance with voluntary regulations and standards related to
0
product information, services, and labeling.
Sale of banned and disputed products. 0
Total incidents of non-compliance with voluntary regulations and laws related to
communication and marketing, including advertising, promotion, and sponsorship 0
activities by result type.
Total complaints with evidences of violations of customer privacy and customer data loss. 0
Monetary value of significant fines for non-compliance with laws and regulations on the
0
provision and use of products and services.

The table is compiled with reports from relevant units on page 101.

52
 WORKING CONDITIONS AND
HUMAN RESOURCE DEVELOPMENT
Vinamilk is at the forefront of creating an ideal work environment,
empowering each employee to unlock their potential and build
a robust future. In line with our unwavering commitment to
sustainable development, 2023 saw remarkable advancements
in working conditions at Vinamilk, enhancing the employee
experience across the board.

53
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

693 8.7% 6.7% 8,010

NEW EMPLOYEE RECRUITMENT TURNOVER TOTAL
HIRES RATE RATE EMPLOYEES
in the year in the year with female employees
accounting for 23,3%

Average
training hours
7.5%
OF EMPLOYEES WERE IN
70.8%
OF SENIOR MANAGERS 100% 100% 100% 8.5%
MANAGEMENT had permanent
OF EMPLOYEES OF EMPLOYEES OF EMPLOYEES OF EMPLOYEES
residence in the locality
MANAGEMENT LEVEL participated in returned to work participated in were members

26.5
collective bargaining after maternity leave the occupational of occupational
agreements health and safety health and safety

27.5% 8.2%
management committees

HOURS
OF MANAGEMENT-LEVEL
EMPLOYEES WERE FEMALE
THE COMPANY-WIDE
REMUNERATION
INCREASE RATE
(excluding subsidiaries)
54.6
BILLION VND
11.7
BILLION VND
100%
OF EMPLOYEES
was invested in was allocated for
STAFF LEVEL occupational safety periodic health

10%
examinations

56.8
HOURS
7.3%
OF MANAGERS
WERE PROMOTED IN 2023
OF PROFIT AFTER TAX
was allocated to the
Bonus and Welfare Fund
to reward employees
based on job performance
evaluations

The data scope encompasses Vinamilk, Dairy Cow Co., Ltd., Thong Nhat Thanh Hoa Dairy Cow and Angkor Dairy Products Co., Ltd. 54
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Vinamilk culture – where 6 PRINCIPLES OF CULTURE

culture creates impact
Vinamilk’s trajectory of growth is marked not PRINCIPLE 1 PRINCIPLE 2 PRINCIPLE 3
only by multiple achievements, but also by
Vinamilk’s steadfast dedication to fostering
and safeguarding our invaluable asset –
INTEGRITY RESPONSIBILITY PROACTIVE CREATIVITY
MY WORDS When things happen, I take responsibility Instead of saying NO, let’s
culture – which is built upon Vinamilk’s represent WHO I AM as the primary cause seek out 2 SOLUTIONS
history, traditions, core values, and identity.

Setting sights on global recognition with PRINCIPLE 4 PRINCIPLE 5 PRINCIPLE 6

COLLABORATION RESULT DRIVEN EXCELLENCE
the strategic goal of “Reaching out the
World”, Vinamilk has focused on reinforcing
collective cohesion and adaptability, the Adults DON’T need Let’s communicate using I adhere to INTERNATIONAL
task is now being supported by Vinamilk’s constant supervision MEASURABLE outcomes standards in my field
newly established guiding principle for
employees called Behavioral Culture.

55
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Advanced Occupational Safety Management System

Vinamilk adheres to the ISO 45001:2018 • Planning based on risk analysis.
standard, ensuring a safe working environment,
• Establishment of management structure.
minimizing risks, and protecting the health of
all employees. • Appointment and training of specialized
personnel.
The safety management system is effectively
built and implemented, including principles of • Implementation of control measures.
Occupational Safety and Health systems.
• Priority in eliminating and controlling hazards.

• Self-inspection, monitoring, and evaluation.

• Preventive control and emergency response

exercises.
The company places great emphasis on occupational safety and
• Regular awareness-raising training.
health. A biannual assessment program is conducted at all units
• Consultation on working conditions and to detect and promptly address risks. The assessment process is
safety and health tasks.
carried out objectively and comprehensively to identify potential
• Provision and distribution of personal risks and detect shortcomings early, enabling appropriate
protective equipment. corrective measures to be taken to prevent work-related injuries
• Installation of signs, regulations on and recurring work-related ill health.
occupational safety and hygiene in
production areas. In 2023, company-wide records documented 6 cases of work-
related injuries and 15 cases of minor injuries (such as abrasions,
• Inspection of equipment with strict
requirements for occupational safety, bleeding skin tears, and minor soft tissue injuries). Regarding work-
periodic inspection of fire-fighting related ill health, no new cases were reported in 2023. The overall
equipment. cumulative number of work-related ill health cases continues at 9. All
• Regular monitoring of the work environment. affected employees have been assigned suitable tasks.
• Organization of periodic health check-ups
for all employees, screening for occupational
diseases (or risks of occupational diseases).
56
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Elevating integration,
welcoming future talent
Since September 2023, Vinamilk has been piloting the new
format of the “Employee Integration” program, aiming to create
positive experiences, enhance brand loyalty, and strengthen
employee engagement with the company’s culture, values, and
new identity.

The program includes a series of activities within the first 2

months from the date of employment until the probation
evaluation: integration handbook, product trials, information
sharing sessions, office/farm/plant visits, welcome emails,
welcome gifts, first lunch, buddy program, etc. Employees
are provided with maximum opportunities to quickly integrate
into the new environment, as well as on-the-job training
at production facilities to understand processes that make
Vinamilk products unique and of the highest quality.

After 3 months of piloting at the Headquarters, the program has

yielded impressive results with 57 new employees welcomed,
15 onboarding sessions, and 3 experiential tours organized.
The satisfaction of new employees with the program was
measured, reaching 4.67 out of 5.

With the improvement of the Integration program,

Vinamilk has successfully optimized new employee
experiences, enhanced brand pride, and fostered
attachment to new images and identity.

57
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Investment in human
resource development
Vinamilk heavily invested in training in 2023, Training methods and policies
organizing over 300,000 training hours, or 523
diverse courses, for over 30,221 trainees. These Vinamilk utilizes a variety of training methods
Highlights:
courses are designed to help employees improve and policies tailored to each target group and
skills to adapt to evolving job requirements, Personalization: content, including internal, external, face-
thereby supporting the company’s goals of Personalized programs. to-face, online, short-term, and long-term
achieving sustainable development, establishing training. All training costs will be covered if
Modernization: eligibility for target groups, objectives, content,
a professional and talent-driven work
Traditional training methods
environment, and ensuring the delivery of high- and budget are met. Training activities are
combined with innovative
quality products and services to consumers. approaches. undertaken continuously to promote sustainable
competency development, offering employees
Vinamilk consistently prioritizes investing in Instructors: ongoing opportunities to learn and enhance
human resource development, considering it the Reputable and experienced. their skills.
key to sustainable success. The talent training
strategy is built on principles of meeting needs
in a comprehensive and reasonable manner,
while confirming effectiveness, adaptability, and
alignment with objectives.

Identifying training needs Training content

Employee training needs are identified Training content at Vinamilk is well-designed, Soft skills training: Developing necessary soft
based on their current performance, skills, updated with the latest knowledge, and skills such as communication, presentation,
and competencies required for the job, their categorized into key groups: and teamwork.
career development plans, and the company’s
Occupational safety/standards training: Leadership skills training: Providing in-depth
development direction. Vinamilk employs
Ensuring employees comply with regulations leadership and management skill programs for
various channels such as organizational
on occupational safety and food safety managerial staff at all levels.
needs assessments, market competency
hygiene.
trends analysis, direct employee surveys, Vinamilk also organizes other training courses
performance analysis, and development target Professional training: Enhancing knowledge to fulfill the specific needs of each department
identification to gain a thorough understanding and skills for various positions. and job position.
of training needs.

58
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Talent development – nurturing the future generations

The talent development strategy includes:

Emphasizing succession planning

Vinamilk establishes specific programs for

training and developing talents, particularly
for high-level leadership succession. The
Nomination Committee and the Board of
Directors are deeply involved in the key human
resource development processes. In 2023,
the Board of Directors issued a Resolution
on Human Resource Development and
Succession Planning for key positions along
with an implementation plan.

Seeking external resource Developing the team from within

Vinamilk adopts an open and transparent In 2023, in addition to deploying over Federal Republic of Germany with 2 participating
recruitment strategy to attract all potential 300,000 hours of training, the company also representatives, and the Leadership Capacity
candidates possessing the required proactively strengthened its network with Development Program at FMIT Academy with
competencies and motivations. Proactively, institutes, associations, and universities to 5 representatives awarded 100% scholarships.
the company implements various programs to seek internationally recognized courses and Additionally, the company creates equal and
engage with the young labor force – the high- scholarship programs for employees, thereby transparent opportunities for internal promotion
quality human resources of the future. These enhancing internal capabilities. Notable for employees with outstanding achievements
include job fairs at universities and factory examples include the MBA Talent 2024 and potential for leadership positions within the
tours combined with diverse sharing sessions Scholarship Program in Business Administration company. During the 2022-2023 period, the
for students. The recruitment process is highly in collaboration with Western Sydney University promotion rate from internal human resources
selective and fair, aiming to find outstanding (Australia), with 2 representatives awarded was 7.3%, including 5 employees who matured
external talents to complement the existing partial scholarships, the Advanced Business from the Management Trainee Program.
workforce. Management Program on Circular Economy in the

59
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Respect for equality

& diversity Vinamilk is committed to creating an equal,
respectful, and inclusive work environment.
• Equality for all workers in all
aspects of work

• Non-discrimination

• No child labor
Recruitment policy
• No forced labor
Fairness and transparency: Ensuring no bias or
• Risk-free participation in labor discrimination against any candidate based on
union and collective bargaining gender, ethnicity, skin color, social background,
marital status, religion, etc.

Policies and regulations for

female employees
Freedom of association
Gender equality: At Vinamilk, policies aimed
at facilitating female employees’ career Vinamilk respects and guarantees the
advancements always receive special freedom of association of employees in
attention. Additionally, the company strictly accordance with the law. The company’s
adheres to legal regulations regarding female trade union operates independently and
labor, ensuring no gender discrimination in The company also focuses on investing represents the interests of employees. The
recruitment, training, and promotion. in building a medical room, a rest room, union engages in negotiations on salary
a milk-sucking room, and a milk storage room schemes, bonuses, benefits, and working
Female employees enjoy full maternity benefits to improve the health and spiritual life of conditions. To maintain healthy and stable
and work-life balance through flexible working female workers. In addition, to demonstrate relationships with employees, Vinamilk
hours and specific leave policies. Vinamilk also its concern and increase benefits for female encourages and facilitates employees’
invests in building health facilities, rest areas, workers, the company also has specific policies participation in this union and other
lactation rooms, and breast milk storage to for female workers such as: maternity leave organizations, as well as actively organizes
improve the health and well-being of female allowance during maternity leave, monthly dialogue and employee conferences to listen
employees. childcare support. to and address employees’ issues.

Pathway to sustainable future 60

Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Multidimensional job
Điểm nổi
performance bật
evaluation

HIGHLIGHTS
COMPREHENSIVE,
EFFECTIVE, AND
TRANSPARENT
EVALUATION
SYSTEM

Job performance evaluation Evaluation method and 3P grouping

100%
IMPROVEMENT Vinamilk employs a multidimensional employee evaluation Additionally, Vinamilk applies the evaluation method and
OF EMPLOYEES’ system, including monthly and annual evaluations. While monthly categorizes employees based on 3P: Position, Person, and
evaluations help closely monitor the work performance of each Performance. Specifically:
CAPABILITIES AND employee, annual evaluations measure the overall effectiveness
OF EMPLOYEES OPERATIONAL in achieving set goals by managers.
Position: Identifying job requirements and criteria for each
undergo regular position.
job performance EFFICIENCY This evaluation system is optimized on the new Human Resource
evaluations Person: Evaluating employees’ competencies, knowledge, skills,
Management Software, helping systemize evaluation results,
and development potential.
improve efficiency, speed, and accuracy, and enhance employee
management efficiency. Performance: Evaluating employees’ actual performance based
on specific KPIs.

61
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Fair and Competitve Compensation and Benefits Policy

Compensation linked with satisfaction: Amidst challenging economic conditions, in 2023,

Compensation regulations
Vinamilk decided to review and adjust the income for the employees based on enhancing
capabilities in the labor market and linking payments to demonstrated capabilities.
Vinamilk is committed The compensation policies are built fairly
to implementing fair, Health benefits linked with peace of mind: Vinamilk takes care of the health of all employees and transparently to encourage employees’
high performance. All employees, from new
transparent, and competitive with full entitlements to periodic health check-ups, and health insurance covering medical
treatment and free accident insurance 24/24 nationwide and internationally (including insurance employees to top management and senior
compensation policies to leaders, are paid according to the Company’s
coverage for family members of managers).
attract and retain talents. compensation regulations. This ensures
Work linked with happiness: Vinamilk focuses on both the physical and mental well-being of consistency and fairness in compensation
employees, covering basic welfare according to job position plus mental welfare. payments.

Vinamilk also dedicates a portion of its

profits to acknowledging and supporting
employees. Specifically, 10% of after-tax
profits are set aside for the Reward and
Welfare Fund, which is used to reward
employees for good performance.

Additional benefits are specified in the

collective bargaining agreements and
community activity policies. The latter
showcases Vinamilk’s dedication to not just
the employees but also the wider social
community.

62
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Determining salary levels Welfare regime:

Vinamilk annually engages in Mercer’s survey, a renowned Social insurance

human resources consulting firm, to ensure that the company’s Social health insurance
present salary levels remain competitive and aligned with market
conditions. This enables the company to get the full picture
of the prevailing salary ranges in the market, allowing for the
Welfare regime Healthcare
Unemployment insurance

Health insurance
precise adjustment of compensation in alignment with business
24/24 Accident insurance
strategy.
Periodic health check-ups
Furthermore, Vinamilk has implemented a detailed salary
Culture, arts, and sport
scale system that caters to different levels of personnel and
job positions. This ensures compliance with labor regulations, Annual vacation
consistency across the company to prevent pay disparities
Gifts for birthdays and weddings
between similar positions, and competitiveness in the labor Life welfare Gifts for employees’ children: June 1, Mid-Autumn Festival,
market to help Vinamilk sustain a high-quality workforce.
Academic excellence, etc.

Lunar New Year gifts for parents

Basis for income determination: Gifts for female employees: March 8, October 20
Regime
The income of each employee is determined Childcare support
based on the balance of four factors: for female
employees Maternity allowance

Meal allowance
Individual capabilities Travel allowance
Position held achieved/demonstrated
Allowances Telephone allowance

and rewards Hazardous work compensation in kind

Performance Company’s business Performance-based bonuses

measured results Employee Stock Ownership Program (ESOP)

63
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Rules system – Continuous efforts to improve

foundation for integrity culture workplace quality

Clear and strict rules system Commitment from managers

and employees Overall
Vinamilk has issued clear and detailed All managers and employees assigned
Vinamilk is committed to satisfaction rate
rules against conflicts of interest,
corruption, and bribery. These rules
are disseminated to all employees
to tasks that involve interacting with
partners and customers are required
to sign contract appendices. These
building a professional,
dynamic, and cohesive
work environment,
86.4%
(Increased by 3.2%
compared to 2022)
through various channels such as direct appendices oblige them to follow contributing to
implementation by management, email,
professional duties, codes of conduct, enhancing the quality of
and the Company’s Code of Conduct.
and regulations aimed at preventing life for our employees. Join Vinamilk on the journey
fraud and corruption.
of sustainable development
Since 2020, Vinamilk has engaged
employees in the sustainable
Dissemination to partners development journey by conducting
and suppliers Survey results of employee satisfaction direct surveys on aspects related
rates in 2023 across various aspects are to sustainable development, and
as follows: organizing internal communication
Vinamilk also proactively disseminates on sustainable development
Job: 90.4%
anti-fraud and anti-corruption rules direction, reporting, and awards.
to partners and suppliers, supporting Direct management: 85.9%
According to survey results, the
their comprehension and collaborative Colleagues: 91.5% factors related to sustainable
implementation of these rules. This development deemed most
Compensation and welfare: 78.9% important by Vinamilk employees
effort enables a transparent and healthy include product safety & quality,
Training & development: 85.1%
business environment. working conditions, market
development, water resources and
quality, and waste management.

64
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Diverse internal Highlights of internal communication

communication system activities in 2023:

• Updated and upgraded the myVINAMILK

Internal communication plays a crucial internal channel with a convenient mail
role in promoting a sense of solidarity, version, website, and mobile application.
sharing information, and disseminating • Coordinated with units to organize
company culture to all employees. Vinamilk activities to give gifts to children on
maintains a diverse, timely, and accurate International Children’s Day and Mid-
internal communication system through Autumn Festival.
various channels:
• Organized mangrove planting activities at
the Mui Ca Mau National Park in August.
• Net Zero program series encouraged
Internal communication channels:
employees to practice green and healthy
lifestyles.

Email: [email protected] • The Vinamilk #GreenYear campaign

promoted good deeds and tree planting.
Dedicated YouTube channel for internal
news • Internal communication about
Website and mobile app myVINAMILK Sustainable Development Reports,
Email life at VNM: [email protected] sustainable development awards, and
Zalo OA: Life at VNM environmental protection to encourage
TEAM Channels employee involvement.
• Internal communication about awards for
Business, Marketing, Human Resources,
etc.

65
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Robust development –
engagement – shared EMPLOYEE APPRECIATION INCENTIVE TRIP
human values
This is an exclusive appreciation program for employees who have
The Vinamilk trade union often arranges volunteer,
served the company for over a decade, demonstrating Vinamilk’s
cultural, and sporting events to improve the well-being
dedication to fostering an exceptional work environment.
of its members. These activities help bond members
• Over 1,000 participants, with a budget of VND 12 billion.
together, creating a joyful, dynamic work environment
and promoting human values. • 11 tours to famous tourist destinations such as Ha Giang,
Phu Quoc, Malaysia, Singapore, and Bali (Indonesia).
The collective work at Vinamilk has contributed to the
construction and development of the company, hence • Modern designs that align with company culture.
reinforcing the company’s crucial role in fostering a • Numerous positive feedback.
conducive work environment for the employees.

TAKING CARE OF VND 7.1 billion “VINAMILK – 47 YEARS OF TRADE UNION SPORTS
EMPLOYEES to support employees
during the Tet holiday
VIETNAMESE MILK DREAM” TOURNAMENT
More than RUNNING COMPETITION

7.5
1,300 union members
Over VND 490 million participated in the North-
in support for workers and their The 1,238 “athletes” from South sports tournament
VND
families, workers in difficult Vinamilk collectively covered with great enthusiasm.
billion circumstances.
a distance of about 62,158 Various competitions such
was utilized to take kilometers (measured by as football, tug-of-war,
care of employees:
app), which is 1.5 times the badminton, table tennis,
circumference of the Earth at etc., were held in Can Tho
the equator. City and Vinh City.

66
 LOCAL 47 33 14 14
ECONOMY YEARS
as an expert in
Milk Production
Technology
YEARS
as a pioneer in
Dairy Farming -
White Revolution
FARMS FACTORIES
across Vietnam

Throughout 47 years of growth, Vinamilk has forged

enduring partnerships with local economies. Across
our value chain, Vinamilk has been instrumental in
driving economic progress, generating employment
opportunities, fortifying food security, championing
environmental stewardship and climate action,
and fostering sustainable, equitable development,
particularly in regions where Vinamilk operates.

PARTNERSHIP WITH

9,243
JOB OPPORTUNITIES
4,180
FARMER HOUSEHOLDS
1,906
JOB OPPORTUNITIES
239,254
of raw fresh milk
TONS 13,000 TONS
of fertilizer to support
215,418
of biomass corn
TONS 100%
contracted households
100%
of the farms certified
for the society and localities for agricultural activities purchased in 2023 farmers households purchased from receiving annual to the GLOBAL G.A.P.
where Vinamilk operates on farms farmers households technical training standards

67
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Employment creation and

sustainable livelihood development
Traditionally, dairy farming is not a forte of In addition, Vinamilk promotes economic
Vietnam’s agriculture, due to the unfavorable diversification and productivity transformation
climate, and thus the lack of relevant for rural employment through enhanced training
experience in farmers. With a clear objective that integrates the building of knowledge, skills,
to replace imported raw materials with self- and capacity for the labor force. Continuously
sourcing, in the 1990s, Vinamilk pioneered investing and leading in technology and product
the White Revolution, and gained control diversification, Vinamilk strengthens business
of production material sourcing by building linkages with local suppliers, and supports
domestic raw material areas. After more than farmers with resources for higher agricultural
30 years of relentless efforts, Vinamilk has productivity and start-up. Vinamilk wishes
built a system of factories and farms stretching to empower all individuals and communities,
across the country from North to South and especially the disadvantaged and vulnerable,
further beyond to other countries in the with equal rights to resources and economic
region. This, therefore, empowers Vinamilk opportunities.
with ownership in raw material sourcing and
self-production capacity, directly contributing
to the development of the local economy, job
creation, and sustainable livelihoods.

Supporting inclusive agricultural growth to

improve livelihoods and food security with
higher yields and lower prices.

The development of agriculture is meaningful

not only to food security and resilience to
food price volatility, but also to income and
employment in agricultural areas, stimulating
the creation and expansion of new non-
agricultural income-generating activities in
the rural economy.

68
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Organic atomic carbon technology

High-tech regenerative farming • Applying organic atomic carbon technology
to reduce methane emissions and odors in
Use of renewable energy livestock farming.
• Use of solar energy.
• The average on-farm green energy usage is at Biological belt
nearly 87%. • Green coverage ratio is maintained at over 70%.
• Modern waste treatment systems coupled with Trees are planted around to create a biological
biogas technology significantly reduce CO2 belt, helping to protect the ecosystem and
emissions, converting waste into resources, mitigate external impacts.
such as organic fertilizers for pastures,
methane for milk pasteurization for calves, or
hay drying for cow feed. Use of machinery, equipment and modern technology
• Feed ration management system.
100% of feed is managed in • Large-scale milking parlors.
accordance with ISO 9001
• Automatic maintenance system.
• 100% of the feed for the cows
• Lely Juno feed pusher.
(concentrate, roughage) is
• Cattle activity and health monitoring system.
managed according to ISO 9001.
• Large-scale and modern barn system.
• Cloud-based data storage with remote control
Soil and water conservation
of updates and adjustments.
• Apply organic farming techniques, which
exclude the use of chemical fertilizers and
pesticides, while implementing soil regeneration
cycles to manage resources.
100% purebred cows
• Implement efficient water usage practices,
including water recycling for irrigation, with • 100% high-grade and high-yielding Holstein
wastewater undergoing proper treatment to Friesian cows, selected with great care,
prevent any environmental risks in nearby accompanied by a full three-generation pedigree
areas. to ensure purity, directly imported from the USA,
Australia, and New Zealand, and offering the
• Build bio-ponds to keep the cows cool and
world’s top-quality milk.
support the water cycle.

69
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Elevating the value chain with farmers

Apart from modern farm systems, Vinamilk stations are also involved in distributing dairy
keeps up its collaboration with dairy farmers cow feed, providing consultation, transferring
in localities nationwide, entering into off-take farming technologies, and controlling disease
Membership Large Farmer
contracts for raw fresh milk, aiming to pave for dairy cows, all in an effort to become a
point program Retention Program
the way for sustainable development, high reliable hub for dairy farmers.
yield and quality, cost efficiency, and stronger
competitiveness against imported brands.

The network of milk collection stations plays a

Vinamilk continues its support policies for
farmers, determined these cost items as
additional expenses, and thus, excluded them
VND
28.43
The accumulated
BILLION VND
1.35
Cost amount
BILLION

crucial role in this linkage for its strict adherence in the quality-based price of milk purchased points
to food hygiene and safety requirements. At from farmers:
present, Vinamilk manages 75 milk collection
Membership point program: “Vinamilk’s loyalty
stations overseeing a total herd of over
program” offers VND 200/kg (increasing VND
101,500 cooperative farm cows. Beyond the
100/kg compared to 2022).
primary function of dairy purchase, these

70
 03 03 100% ANIMAL
WELFARE
FARMS VINAMILK GREEN FARMS OF THE FARMS
certified to the an ecological dairy compliant with
Organic EU standard farm model GlobalG.A.P. standards

VND

166 VETERINARIANS AND

ANIMAL HEALTH EXPERTS
11% of farm personnel:
6.1 BILLION
invested in projects and innovation to
Specialize in cow health and develop pastures for cows to roam
well-being freely and comfortably, accompanied
by resting mattresses for enhanced
comfort

100%
are properly trained
OF FARM
WORKERS 10 ANNUAL TRAINING
SESSIONS
to raise awareness on
animal welfare

71
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

ANIMAL WELFARE IS AT THE CENTER OF

VINAMILK’S SUSTAINABLE LIVESTOCK FARMING
Animal welfare is not only a moral responsibility but also a
prerequisite for a healthy herd and high production efficiency. As
a result, best animal welfare practices, such as enhancement of
living conditions and wellbeing, disease prevention, and elimination
or mitigation of external negative impacts on dairy cows, etc., play a
vital role in sustainable farming and production.

At Vinamilk, the welfare of dairy cows lies at the center of our

sustainable farming, manifested in the following principles:

• Access to proper nutrition, fresh water, and a balanced diet to

maintain good health and vitality.
• High-welfare environment with barns of various sizes catering
to each development stage, proper air quality, comfortable
resting areas, spacious areas, and suitable facilities for cows to
freely express normal behaviors.
• Healthcare provided through vaccination, prevention,
diagnosis, and prompt treatment
• Strict control of antibiotic use.
• No use of growth promoters
• Knowledge sharing and advocacy of animal welfare and its
practices for livestock households
• No on-farm slaughter
• Living environment compliant with the GlobalG.A.P. standards
• Adherence to legal regulations, adoption and continuous
improvement of international best practices.

72
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

VINAMILK UPHOLDS 5 PILLARS OF

ANIMAL WELFARE THROUGHOUT THE
ANIMAL’S LIFE CYCLE
Throughout their life cycle, dairy cows are consistently
provided with proper care. In addition to the investment in
modern technology, cattle care is also backed by a highly
skilled team of top veterinarians, animal health experts, and
nutritionists with profound dedication and affection towards
animals. The goal is to create an optimal living environment
both physically and mentally, closely monitor the health status
of the cows, and optimize feeding and nutrition regimes for
each individual animal.

73
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Nutrition Health Environment

• Tailored Nutrition for Every Growth Stage • No use of growth hormones throughout the • European technology milking system • Latest automatic cooling systems based on
using internationally acclaimed software. farming process. for detailed individual management and EU and US technology to maintain optimal
• No use of prophylactic antibiotics unless warning upon signs of abnormality. barn humidity and temperature.
• TMR-based diet designed by international
nutritionists to ensure complete and required. • Installation of footbaths, hoof trimming, and • Modern manure scraping and waste
balanced nutrition for each target group. • Utilize organically cultivated herbal remedies care equipment. treatment system, a dedicated team of daily
from our farm to treat illnesses in cows. • Management system of veterinary cleaners to ensure a dry, clean, odorless
• Traceable feed concentrates in compliance
medicines for disease treatment. environment, non-slip flooring, and low
with GlobalG.A.P. standards. • Full vaccination against diseases as
disease risks for cattle.
• Specialized software to monitor, record, prescribed by veterinary agencies. • Alert quality optimization of specialized
healthcare software to facilitate cow/ • All barn walkways and walls free of sharp
and evaluate the feed intake of each • SCR system for estrus detection and health
calf health management via examination, objects or machinery equipment, which may
individual animal with timely and necessary management.
classification, and initial treatment. pose physical danger to cattle, to ensure
recommendations for adjustments.
their safety.
• Adopt robots and milk taxis to provide feed
• Calf pens renovation into single units for
for cows and pasteurized milk for calves, as
better ventilation and cross-infection
well as silage tanks and silos to automatically
prevention.
provide feed concentrates.
• Installation of more fans in dairy barns for
• Selective nutritional improvements to
improved cooling against the El Nino effects.
improve cow/calf quality.
• No use of animal-based feed.

74
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Behavior Mental wellbeing

100% of cattle are not housed separately.

• All Farms are set up to play music for cows during milking to keep them more comfortable
• Dairy cows graze in herds, enjoy sunlight, and freely roam around the pasture every day and at peace. Symphonies are also played every day to lift their mood.
according to their natural instincts. • “Cool bath” area helps reduce heat stress between milking sessions.
• Barns with modern and spacious design accommodate free movement and comfortable • Brush system for scratching and massage is available for cows in need.
postures, allowing cattle to behave naturally. • Soft and highly resilient mattresses are placed in resting zones and walkways, optimizing
• Guidance on appropriate and safe approaches to ensure comfort and reduce fear for cows. the cow’s comfort when lying down and producing milk.

75
 SOIL NUTRIENTS, SOIL
QUALITY AND RETENTION
Understanding the close relationship between
soil health, crops, livestock, and human health,
Vinamilk emphasizes the importance of effective
and sustainable soil use. This explains Vinamilk’s
solid commitment to investing in regenerative
agriculture development and sustainable soil
management to lessen negative impacts on the
environment and soil.

76
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

SOIL Soil nutrition regeneration and

REGENERATION CYCLE Soil erosion prevention and coverage increase enhancement

The soil management and regeneration cycle To combat soil erosion and increase coverage, Concurrently, Vinamilk has also taken a Vinamilk implements ley farming to replenish
applied at Vinamilk’s Farms includes the Vinamilk restricts activities that disturb soil proactive approach in researching and organic matter in the soil and avoid depletion
following steps: soil use analysis and planning, structure, maintains vegetative cover on the adjusting crop rotation structures and planting of soil nutrients. Other solutions include
risk assessment, efficient soil exploitation and soil surface, and establishes bio-fences. In schedules to align with the soil conditions, adequate irrigation, organic fertilizer
cultivation, soil nutrient improvement, and soil 2023, Vinamilk successfully greened more weather, and climate of each region, thereby utilization, reusing of 85% of treated livestock
biodiversity protection. than 2.160 hectares of pastureland. enhancing adaptation to the current climate wastewater for field irrigation, and fallow
change situation. management.

Soil pollution minimization

To reduce soil pollution, Vinamilk implements

various solutions, including adhering to land
laws, using land for its intended purpose,
not discharging untreated waste into
the environment, efficiently using water
and protecting water sources, avoiding
chemical fertilizers and pesticides in organic
farming, refraining from burning fields, and
practicing Global Good Agricultural Practice
(GLOBALG.A.P).

77
BIODIVERSITY CONSERVATION -
FOUNDATION FOR SUSTAINABLE AGRICULTURE
Biodiversity plays a crucial role in sustainable development. It
forms the foundation for nature-based agriculture, offering
important ecosystem services such as pollination, pest
control, climate regulation, and natural landscapes. However,
biodiversity is currently facing numerous challenges from human
activities such as deforestation, environmental pollution, and
climate change. This makes biodiversity conservation a shared
responsibility of society.

At Vinamilk, we recognize the severity of the challenge and

have implemented numerous practical solutions to protect the
living environment, promote sustainable agriculture, contribute
to biodiversity conservation and development, and improve
production efficiency towards sustainable development.

78
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Living environment protection Forest conservation and development Sustainable agricultural development

Prevention of harmful activities: Strictly In parallel with sustainable agriculture tall, with an average trunk diameter of 6 to Crop rotation: Implement diverse crop rotation
prohibit deforestation, burning of grasslands, development activities, Vinamilk has 26 centimeters, divided into 6 areas with an models suitable for soil characteristics and
and hunting of wild animals. implemented large-scale Sustainable average forest age ranging from 3 to 41 years. natural conditions of each region, promoting
Forestry Development Projects with the green grassland coverage.
Creation of green space: Maintain non-
goal of mitigating climate change caused by In addition, Vinamilk also participated in
production areas, develop ecological zones Soil quality and nutrient enhancement:
greenhouse gases, regulating groundwater, other green projects such as regenerating 25
with bio-fences, and regulate water reservoirs Improve soil quality, maintain soil structure,
preventing soil erosion, preserving biodiversity, hectares of mangrove forests in Ca Mau and
to create a friendly environment and protect prioritize the use of organic fertilizers and
protecting flora and fauna, and improving air planting more than 1.000 trees in Me Linh,
natural species. biological pesticides to protect the natural
quality. Hanoi.
ecosystem, and minimize the use of chemical
Pest control: Apply preventive measures to
Large-scale forest conservation: The Through practical actions, Vinamilk reaffirms fertilizers and pesticides.
effectively control invasive species.
conservation project maintains a natural forest its commitment to protecting natural resources
Organic farming: Apply circular agriculture
area of 1.036 hectares in Xiengkhuang, Laos, and biodiversity, contributing to the fight
models, maximize the use of livestock
with a forest cover reaching 50%. This includes against climate change, and creating a green
waste converted into organic fertilizers to
over 650.000 trees ranging from 2 to 10 meters future for ourselves and future generations.
supplement nutrients for crops, and use
biological pesticides certified for organic
farming to advance production efficiency
while maintaining and improving soil quality
and protecting the natural ecosystem.

Cooperation and awareness-raising

Strategic cooperation: Work closely with

non-governmental organizations and experts
to share knowledge and experiences, and
implement environmental protection initiatives.

Awareness-raising: Organize training

programs and awareness campaigns on the
importance of biodiversity for employees and
the community.
79
WASTE MANAGEMENT
CIRCULAR ECONOMY -
BUILDING A GREEN FUTURE
Guided by commitments to sustainable development
and environmental protection, Vinamilk has achieved
impressive results in 2023:

STRICT COMPLIANCE WITH ENVIRONMENTAL REGULATIONS:

100%
completion of
NO COMMUNITY
COMPLAINTS REGARDING
environmental reports
on schedule, regular THE ENVIRONMENT
environmental monitoring

NO ENVIRONMENTAL NO LEGAL
INCIDENTS VIOLATIONS

80
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

From waste to resources

Modern waste treatment system:

• All livestock farms are equipped with

closed-loop waste treatment systems,
ensuring compliance with management and
processing regulations. DRY MANURE
COMPOSTING
• Cow manure is automatically collected using
a scraper system, and then transported to
THE SYSTEM OF COLLECTING
collection and processing areas. MANURE FROM THE BARN
Reuse of waste: FERTILIZE
THE TREE
• Solid waste is composted using Japanese
technology, creating an organic nutrient
source to replace inorganic fertilizers.
• Composted organic matter helps improve WATERING
soil structure, provide nutrients, and reduce
climate change.
Reuse of wastewater:

• Liquid waste is treated in Biogas ponds, and

then undergoes multiple stages for reuse.
• Renewable energy generated from the LIQUID RECOVER
MANURE METHANE FOR
biogas system is used for production METHANE CH4
activities on the farm. DRYING AND
HEATING
MANURE SEPARATION MACHINE BIOGAS, BIOLOGICAL
TREATMENT LAKE

81
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Conquering the international market with

a commitment to sustainable development

Vinamilk's meticulous preparation has facilitated

Vinamilk has made a strong impression sustainable entry into the global trade:
on export customers by taking
solid steps in line with the nation's
overall commitment to sustainable New Zealand: Meeting strict requirements Australia: Vinamilk completed export
development. for eco-friendly packaging from Woolworths, preparations and registration documentation
Vinamilk is committed to converting all Vinamilk has successfully set foot in the supply for the fermented drinking yogurt product
export products to Australia and New chain of one of the two largest international packaged in 130ml HDPE plastic bottles in
Zealand to environmentally friendly supermarket chains in New Zealand. The 80ml 2023. This achievement further strengthens
packaging by 2025. This initiative UHT Drinking Yogurt product, produced at Vinamilk's production capabilities and export
specifically targets 65ml bottles with Lam Son Factory, has garnered positive market services that meet international requirements.
an expected conversion of adoption. It stands out for its avoidance • Over 2.1 million 130ml HDPE bottles
of plastic straws, easy-to-open caps, and are expected to be exported in 2024.
40.8 million bottles per year utilization of HDPE bottles: 672,000 bottles of these were exported
• In 2023: 273,600 80ml HDPE bottles (*) in Q1/2024.
were cumulatively exported, eliminating
273,600 plastic straws. (*) HDPE stands for High-Density Polyethylene, an easily
Besides, Vinamilk's successful conversion recyclable type of plastic that can be converted back
process of 130ml HDPE and 80ml HDPE • 3.6 million HDPE bottles are expected into new products or recycled materials. HDPE helps
bottles has solidified our reputation and to be exported in 2024. 410,400 HDPE save resources, reduce plastic waste, and contribute to
environmental sustainability
bolstered international partners' confidence bottles of these were exported in
in the company's ability to effectively execute Q1/2024, resulting in the elimination of an
future sustainable development strategies. equal number of plastic straws.

82
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

RESOURCE OPTIMIZATION AND WASTE MINIMIZATION

Recycling backwash water -
a resource-saving solution
100% WASTE 100% PAPER PACKAGING Reducing size by

40%
One of the significant resource management innovations at Vinamilk
sorted at the source made from sustainably sourced in 2023 was the installation of a backwash water recovery system at
wood according to the forest
management standards the Tien Son Dairy Factory. Previously, backwash water used in filter
of international non-profit cleaning processes was discharged into the wastewater treatment
organizations system, leading to water wastage and increasing the burden on
treatment processes.

95% OF YELLOW PAPER

99% shrink film width by With the new solution, backwash water is recovered and reused,

50%
BOXES OF PAPER BOXES allowing Vinamilk to save a considerable amount of groundwater
using Flexo technology with extraction with lower operational costs. Additionally, recycling this
used instead of white
paper boxes* environmentally friendly water- water reduces the load on the wastewater treatment system, saving
(*) White paper boxes require cleaning based inks instead of oil-based inks water treatment costs.
agents and surface coating chemicals emitting high CO₂ and difficult to
decompose According to estimates, thanks to this initiative, the Tien Son Factory
cutting could save 48,180 m3 of water and 235,761 kWh of electricity annually.

100%
of "Vinamilk" stores use biodegradable
plastic bags and reusable bags
IMPROVING THE DESIGN
OF PALLET WRAP USING
NANO PLASTIC INSTEAD OF 29,500
The initial investment cost for the recovery system was VND 980.1
million, but the annual savings amounted to VND 482.3 million. This
represents a significant step in Vinamilk’s efforts to use resources
efficiently and minimize environmental impact.
CONVENTIONAL PLASTIC. kg of plastic

PIONEERING SOLUTIONS M³ OF WATER KWH

48,180 235,761
Transitioning to

ELECTRONIC DOCUMENTS
instead of paper printing

83
WATER AVAILABILITY
& QUALITY
Clean water, an invaluable, finite, essential-to-life resource,
is facing serious threats from human over-exploitation
and wastage. In the case of Vinamilk, clean water is also an
indispensable resource for livestock farming, crop farming,
and production operations. Aware that water usage and
protection must go hand in hand, Vinamilk consistently
invests in efficient water-saving and reusing initiatives and
implements advanced wastewater treatment technologies
designed to preserve the water cycle and safeguard
this invaluable resource. Aligned with our commitment
to sustainable development, water resource protection 2.51% 85% 100%
of standardized treated Factory and Farm
remains a top priority in all aspects of Vinamilk’s operations of water recycled and
livestock wastewater is wastewater undergoes
reused in production
and growth. recycled and reused for treatment to meet
activities.
farming. established requirements
prior to being released into
destinations.

84
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Separator

Water cycle on farms

Dry
An essential principle of the circular economy is to strive Máy tách
for “zero waste.” A prime illustration of this concept is the
water cycle employed at Vinamilk’s farms. Water used
during dairy farming, for example, for spraying water on
the animals and cleaning barns, is directed to a septic tank Centralized pit
through wastewater collection systems. Within the septic
Wastewater
tank, wastewater undergoes a solid-liquid separation. The treatment system
Liquid
liquid remains proceeds through a wastewater treatment
system to produce reclaimed water that can be reused for
irrigation and barn cleaning purposes.
Reclaimed water

Small pit Small pit Small pit

Irrigation and barn cleaning

Portable water for Spraying Barn cleaning

cows and calves

Surface water, groundwater

85
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Backwash water recovery system Water saving for cooling the homogenizer

Efficient water protection recovery and reuse of saving

and usage
Vinamilk recognizes the critical importance practices, to grassroots efforts aimed at
48,180 m³ of water 22,464 m³ of water
of safeguarding and efficiently utilizing water raising awareness among our workforce.
resources, ensuring that these practices are Our focus on efficient water protection Vinamilk has implemented a backwash water The homogenizer, a crucial component in
strictly upheld by all employees, units, and and usage includes turning off faucets recovery system for factories to efficiently milk processing machinery, operates under
the entire company. We have implemented a when not in use, promptly addressing reuse water that was previously discarded high pressure and demands a substantial
comprehensive program that encompasses leaks to prevent water loss, harnessing from the water treatment process. This system volume of cooling water. Through research
a wide range of initiatives, from large-scale rainwater for washing vehicles/watering collects the backwash water into a tank, treats and surveys, the unit identified the optimal
strategies such as deploying state-of-the- plants, and exploring innovative methods it to the required level of clarity, and then amount of cooling water required to ensure
art wastewater treatment technologies to recycle and reuse water in our facilitates its reuse. As a result, we can save the stable operation of machinery while
and promoting sustainable agricultural production processes. up to 48,180 m3 of water annually at the unit. minimizing water usage. As a result, the
Additionally, by decreasing the necessity for factory successfully reduced the amount
pumping activities in wastewater treatment, of water used for homogenizer cooling by
this system helps reduce power consumption 66%, equivalent to saving 22,464 m3 of water
and consequent CO2 emissions. annually.

86
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Recycling and reusing cooling water for Utilizing rainwater for cleaning
tank trucks
box filling machine
Application of advanced wastewater
saving
saving treatment technologies at the factories

750 m³ of water
Wastewater treatment systems in factories are designed and invested to handle all

9,945 m³ of water production and domestic wastewater generated at the factory. The wastewater treatment
technology applies anaerobic, anoxic and aerobic biological treatment technology to treat
pollutants, including the main stages: pH balance, anaerobic microbial treatment, anoxic
microbial treatment, aerobic biological treatment, sedimentation, disinfection. Currently,
Previously, water used for cooling the cooler Previously, the factory used tap water to clean
some factories have installed an automatic wastewater monitoring system, continuously
on box filling machines was discharged after tank trucks transporting raw fresh milk in the
at the outlet of wastewater after treatment with parameters: flow rate (outlet and inlet),
passing through the heat exchanger. To raw milk receiving area. To enhance water
pH, COD, TSS, temperature, ammonium, at the same time have surveillance cameras and
implement circular economy principles, the conservation efforts, the factory repurposed
automatic sampling devices.
factory utilized existing equipment such as existing tanks and installed rainwater collection
tanks and heat exchangers, combined with pipes for cleaning the exterior of tank trucks. By utilizing this cutting-edge technology, we ensure that the treated water meets the
the ingenuity of the factory engineers, to This innovation eliminates the need for tap requirements listed in Column A of National Technical Regulation No. 40/2011/BTNMT
design, install, and activate a water recovery water during the rainy season, resulting in a for wastewater that can be discharged into water sources utilized for domestic water
system to recycle and reuse the cooling water. saving of 750 m3 of water annually. production.
This initiative has resulted in saving 9,945 m3
of water annually at the unit.

87
MARKET DEVELOPMENT
Contributing to national development

TOP 17
Revenue of

Highest Contributors of
Corporate Income Tax in
VND
24,286
from transactions with
BILLION

Vietnam in 2022 domestic suppliers

No law-related fines in No violations on

economic and monopoly, antitrust
social area and anti competitive
behaviors

88
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Developing international markets Collaborating for success Vinamilk brand value

Vietnamese products exported

3.0
to a total of 60 9,019
Consolidated
after-tax
2.8
profit of VND BILLION 2.4 2023
2022
COUNTRIES AND TERRITORIES 2.1
2021

6
1.6 2020

27
Market the largest F&B
trade promotion and trade capitalization enterprise on
support programs for value of
USD BILLION the HOSE. 2019 (billions of dollars)
international customers in 2023

Operations
expanded to
03 NEW MARKETS USD
3 BILLION
Brand value in 2023
(according to Brand Finance)
91%
Dividend
payout ratio of
VND 8,046 BILLION
distributed as
dividends in 2023
VND BILLION

4,113
Total
paid in taxes
worldwide
VND
BILLION
transaction
value of 29,743 in 2023
95.8%
of investors satisfied with
the effectiveness and
transparency of financial
Revenue of results

5,457
of the procurement budget

82%
from transactions
VND with foreign spent on local suppliers
BILLION suppliers where Vinamilk operates
of investors satisfied with

“RELIABLE EXPORTER” AWARD FROM THE MINISTRY OF 100% shareholder relations and
supporting documents
INDUSTRY AND TRADE FOR THE 97% 99%
7 time
th of domestic of international Details of shareholder rights and activities in 2023
customers satisfied customers satisfied are outlined on Page 93 of the Annual Report.

89
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Contributing to Tax compliance and risk management at Vinamilk

national development • The Company applies tax compliance and risk
management mechanisms to ensure compliance with
tax laws, while also taking preventive measures to
Taxes are essential for the development of
promptly detect and address newly emerging issues.
a country, as they contribute to the national
budget and help kickstart the country’s • Control tax compliance through a system of documents,
socioeconomic life. Vinamilk acknowledges policies, regulations, and operating procedures specific
the responsibility and commits to fulfilling to the Company’s business model.
the tax obligations of the enterprise during • Manage tax risks by staying up to date with legal news.
its operations. Vinamilk adheres to legal • Work with specialized consulting firms annually to
regulations and government management identify potential tax risks.
policies, including tax laws, as well as tax
• Work with state tax management units to conduct
reporting standards in all the countries and
annual inspections and audits at the Company and units
regions where the Company operates.
to confirm compliance with tax obligations and prevent
Vinamilk ensures the fair and honest mass errors.
disclosure of tax-related information and
concerns in order to uphold transparency in
the Company’s financial reports.

90
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Collaborating for success

Suppliers Distributors

Vinamilk selects partners through a rigorous Supplier Evaluation Distributors, key components of a distribution system, are a vital link
and Selection Process. Once the partnership is established, between Vinamilk products and customers. This makes consistently
Vinamilk ensures the partnership is upheld based on the enhancing and cultivating relationships with distributors a top
principles of fairness, honesty, objectivity, legal compliance, and priority in Vinamilk’s Distribution System Development policy. Each
a balance of interests in order to promote a sustainable supply Vinamilk distributor is carefully evaluated and closely monitored to
chain. Criteria for selecting suppliers include: ensure compliance with company standards regarding:

• Quality of goods. • Business sectors; legal documentation;

• Capacity, experience, and legal compliance. • Conflict of interest management;
• Production conditions, and technological processes. • Financial capacity; technological capacity, transportation
• Quality management and food safety. capacity, warehouse capacity;

• Environmental responsibility, social responsibility, sustainable • Human resources organization, management, and operation;
development. • Customer service excellence;
• Supply chain security control. • Stringent food safety standards;
• Competitive pricing. • Employee working environment.

Additionally, Vinamilk conducts training courses on VNM sales

software for distributor sales teams. These courses cover
various topics such as Sales Skills and Product Display, aimed
Vinamilk actively seeks opportunities to at enhancing team capacity and increasing satisfaction levels
expand its partner network and engage in among distributors and retailers partnered with Vinamilk.
collaborations with like-minded partners
who are aligned with the Company’s growth
direction. The aim is to establish a sustainable
milk value chain by fostering transparent and
efficient markets.

91
SPREADING LOVE FOR
A HAPPY COMMUNITY

81.5 55
Total Contribution
Value to the
VND
BILLION
VND BILLION

School Milk
Program
VND
11 BILLION

Sponsorship for
other community
Community activities

VND
500
Heart Surgery
Program
MILLION VND
10
“Stand Tall Vietnam”
Milk Fund
BILLION VND
5 BILLION

For tree planting

projects
“Sustainable Project Award”
by the Human Act Prize
organization

92
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

We nurture a future for a Furthermore, Vinamilk actively encourages and

HAPPY COMMUNITY promotes the participation of all employees,

local residents, partners, and consumers in
Vinamilk’s community development activities
with the aim of creating “a Happy Community
Community development is a social responsibility of any
and a Happy Vietnam”.
enterprise. Vinamilk invests significantly in community
development programs to create positive impacts on
society and minimize negative effects on the environment,
while ensuring the essential needs and rights of
community members both present and future. Vinamilk’s
objectives include:

• Donating quality products manufactured with

innovative technology to fully optimize nutrition
and improve the quality of life for current and future
generations, especially children and adolescents.

• Enhancing overall quality of life and healthcare, with

a particular focus on the elderly, women, and other
vulnerable groups in society.

• Providing opportunities for the beneficiaries to actively

engage in the development of their communities
through programs and activities organized or
sponsored by Vinamilk.

• Making positive contributions to the environment by

increasing green spaces and carbon absorption tanks,
and collectively addressing global climate change.

93
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

We act for a With the aspiration to improve nutrition for Vinamilk’s “Stand Tall Vietnam” Milk Fund was Over 11,000 children in kindergartens,
PROSPEROUS COMMUNITY future generations and convey the message awarded as a “SUSTAINABLE PROJECT” in shelters, and children’s protection centers
“For every child to drink milk every day”, the Human Act Prize scheme by the Human nationwide welcomed the new school year
the program was initiated in 2008. Over the Act Prize organization. with a gift of over 1 million glasses of nutritious
Stand Tall Vietnam Milk Fund past 16 years, Vinamilk’s “Stand Tall Vietnam” ADM milk from Vinamilk’s “Stand Tall Vietnam”
This award aims to remind people of
Milk Fund has donated over 42 million cartons Milk Fund.

A 16-year journey
the importance of caring for culture and
of nutritious milk and conveyed love to over
the environment by meeting 5 criteria
500,000 underprivileged children, especially
representing the values being promoted by
for every child to those in shelters and protection centers across
the award scheme, including Commitment,
Drink Milk Every Day Vietnam, with a total value to date of VND 200
Sustainability, Innovation, Impact, and
billion.
Replication.
With this project, Vinamilk is one of the
More
than 500,000 children
benefited
exemplary units with outstanding and humane
projects towards the goal of comprehensive
development for Vietnam’s future generations
DỰ ÁN BỀN BỈ
QUỸ SỮA VƯƠN CAO VIỆT NAM We coordinated with The National Fund For
in terms of Body, Soul, and Mind. Vietnamese Children and local Funds For
Vietnamese Children and the Departments of

Over 42 million glasses of

milk
Labor, Invalids, and Social Affairs of provinces
listing the children in need, providing
milk preservation guides, and monitoring,
inspecting, and implementing the milk fund
Equivalent to
activities effectively.

VND 200 billion

Fulfill the commitment of donating

1.5 million
milk cartons in 2023

94
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

School milk program Sponsorship for scholarship fund Nurturing yound vietnamese talents

In 2023, continuing our support programs In 2023, to support young champions, Vinamilk,
to assist schools, Vinamilk contributed VND represented by its Vinamilk 100%, Vinamilk Green
since the 2006-2007 school 200 million to the scholarship fund on the Farm, and Susu Hero brands, collaborated with
In 2023 Lego Education and the Ambassador of Denmark
year till now occasion of the inauguration of Nguyen Thi

55 936.3
Be Secondary School in Go Dau District, Tay to Vietnam to host a technology playground for
Ninh Province. children aged 7-18. The event aimed to select
VND BILLION VND BILLION representatives to participate in the final round,
which was held in Panama in November 2023.

The School Milk Program is advocated In Vietnam, Vinamilk has been a pioneer
and supported by the Food and in implementing the School Milk Program
Agriculture Organization (FAO) of the since the 2006-2007 school year to
United Nations (UN), with a history of date. In nearly 20 years of accompanying
over 100 years in developed countries schoolchildren, the program has made
and over 50 years in developing a positive contribution to the physical
countries. It is also a model that has been and intellectual development of children
evaluated by the International Dairy in school age with a total support value
Federation (IDF) as creating positive of up to over 936 billion VND.
improvements and having a significant
impact on the health and nutrition of
children through its implementation in
many countries around the world.

95
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Medical check-ups and nutritional counseling for the community

Community health check-ups and nutrition counseling “Protective hands” Club

Continuing our commitment to community The “Protective hands” club of the Children Milk information that will enhance their competence
healthcare, Vinamilk Nutrition Center (VNC) Powder Industry worked with the Vietnamese and skills in their line of work. This initiative
persisted in its series of activities aimed at Association of Midwives and medical teams aims to better care for postpartum mothers and
providing counseling, care, and communication that treat millions of mothers and children in babies, facilitate safe motherhood journeys,
regarding nutrition and healthcare. Our goal is order to support professional advancements and ultimately reduce maternal and infant
to prevent childhood malnutrition and enhance and strengthen its role within the maternal mortality rates. Through this collaboration,
the overall physique and physical strength and child healthcare system. Together, they Vinamilk reaffirms its commitment to long-term
of the Vietnamese population. In 2023, VNC organized a number of helpful activities, such cooperation with the Vietnamese Association
launched several community support programs, as scientific seminars specifically designed of Midwives, laying the foundation for
including offering nutritional care and essential for midwives, which give them access to vital nurturing a healthier generation for a “Stand
nutrition, distributing gifts to preschool Tall Vietnam”.
children, and conducting health check-ups
and nutritional counseling for children across
various provinces:

• 02 preschools in Ham Yen and Son Duong

districts, Tuyen Quang province with the theme
“Nutrition Communication for Preschoolers”.
• 2,600 children received check-ups and
nutritional counseling.
• 2 preschools in Da Nang in April 2023 with
the theme: Nutrition Communication for
Preschoolers: Seasonal illnesses in children
and handling methods.
• 850 children received check-ups and
nutritional counseling.
• 210 students from mountainous areas and
ethnic minority communities at Huc Dong
Elementary School, Huc Dong Commune, Binh
Lieu District, Quang Ninh Province, received
medical check-ups and nutritional counseling.

96
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Healthcare for the Association of the Elderly Healthcare for Patients with the Vietnam Chief Nursing Club
Spreading the message of
Vinamilk has always been dedicated to The collaboration program between Vinamilk Updating and reprinting Health Communication “Happy and Healthy Vietnam”
the healthcare of the elderly population and the Vietnam Chief Nursing Club was Education on Nutrition Care for Patients
Through the “Happy and Healthy Vietnam
nationwide. Through the event series themed initiated in 2020, with the goal of raising guideline.
Program,” Vinamilk, in collaboration with VTV1,
“Eat well, sleep well, live well” by the “Vinamilk awareness about the importance of nutritional
Organizing training classes and updating aims to spread positive messages about life
Sure Prevent Gold” powder milk brand, care and enhancing the effectiveness of
knowledge for thousands of nurses and and provide essential knowledge to cultivate
Vinamilk conveys its concern for the physical disease treatment for patients. In 2023, the
healthcare workers across the North, healthy habits tailored to each audience
and mental health of this demographic. Tens Vinamilk Nutrition Center, in collaboration with
Central, and South regions. The training group. The program has been broadcast since
of thousands of elderly individuals in 10 leading experts from nutrition departments
focused on nutritional care and treatment for April 10, 2023.
provinces and cities nationwide received free or nursing units of top hospitals such as Cho
specific patient groups, including inpatient
medical check-ups conducted by a team of Ray, National Children’s Hospital, Military
malnourished children, children with diarrhea,
doctors and nutrition advisors from An Khang. Hospital 175, and Ho Chi Minh City Medicine
and patients with musculoskeletal disorders,
The program was implemented in the fourth and Pharmacy University, undertook two main
cardiovascular diseases, chronic kidney
quarter of 2023. activities:
diseases, and cancer. This initiative aimed
to enhance their professional skills and
confidence in patient care.

97
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Heart Surgery Program for Children Committed to Charitable Initiatives

For the past 28 years, Vinamilk has been In 2023, Vinamilk continued its sponsorship Vinamilk’s annual charitable activities carried out by its trade union at the company’s office and
accompanying the strong and healthy heartbeats with VND 500 million for the heart surgery units have been maintained to share love, the love that stems from the compassionate hearts
of Vietnamese children by sponsoring over 500 program conducted by MD1 World Organization of healthy individuals.
successful heart surgeries. (USA) in collaboration with HCMC Pediatrics
Blood donation is an act of sharing from healthy individuals, helping patients in need of blood
Hospital. Since 2019, Vinamilk has sponsored
for treatment and maintaining their lives.
over VND 1.2 billion for the program, providing
more than 34 children with the opportunity to
live healthier lives.

A meaningful

5 YEAR
journey

This program also serves as a valuable

34
opportunity for Vietnamese doctors to
exchange knowledge and experiences with
CHILDREN
pediatric heart surgery experts from the U.S.
and Canada.

VND

1.2 BILLION
98
Vinamilk Chapter 3 Greenhouse gas emissions Product safety and quality Working conditions and human resource development Local economy Animal Welfare
Sustainable Development Report 2023 Soil nutrients, soil quality and retention Biodiversity conservation - Waste management Water availability and quality Market development Spreading love for a happy community
Foundation for sustainable agriculture

Committed to Charitable Initiatives (Continued)

Spreading the message about the enviroment
Celebrating a warm Tet Together: We actively participated in various meaningful
community activities such as: 380 children experienced a day of fun and meaningful childhood activities, aimed to educate
We organized activities such as journeys
them about preserving a green, clean, and beautiful environment through programs like
to Ben Tre to visit and express gratitude to • Continuing to care for and support Heroic
“Exchange milk cartons for environmental protection gifts.”
Heroic Vietnamese Mothers, or charitable Vietnamese Mothers in Ben Tre and Quang
trips to remote mountainous areas in Lam Nam on special occasions such as the
Dong province to assist locals in need, or Commemoration of War Invalids and Martyrs
our recent collaboration with volunteers Day (July 27) and Tet holiday. Vinamilk’s union
throughout Ho Chi Minh City to provide free representatives always pay a visit to mothers
bus tickets and small gifts to students and and their families to express gratitude for
disadvantaged individuals, allowing them to their contributions to the country.
have a warm Tet holiday with their families • Visiting and giving gifts to children at 2 child
amidst the difficulties faced in 2023. protection centers in Go Vap and Binh Thanh
districts.
• Providing gifts and organizing Mid-Autumn
Festival programs for disadvantaged children
and Khmer children in Dong Nai and Vinh
Long provinces.

99
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

Chapter 4

APPENDIX
Report Overview 101

Independent Limited Assurance Report 102

Environmental Data 105

Social Data 108

2023 GRI Standards Content Index 111

Members In Charge Of Sustainable Development Program 117

Subordinate Units 119

Company Information 120

100
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

SCOPE OF REPORT
REPORT REPORT-MAKING PRINCIPLES
At Vinamilk, the Sustainable Development Report The report was prepared according to the Global
UNITS INCLUDED IN THE REPORT
Scope of operation report of Vinamilk consists of

OVERVIEW
is prepared annually, aims to present and publish Report Initiative for Sustainable Reporting its branches, affiliates and subsidiaries controlled
official information related to the goals, orientations Standards (GRI Standards) published by the Global by Vinamilk, includingf:
and activities related to the Company’s Sustainable Sustainability Standards Board (GSSB) in 2016,
• The Headquarter, 13 Factories, 03 Branches,
development. In 2023, the Sustainable Development reviewed in 2021. This is the international standard
02 Logistics factories and 01 Cu Chi Raw Milk
Report continued to be prepared separately from and latest version of Sustainable Development
Center.
the Annual Report. All datas reported for the year Report preparation. In addition, the report also
ended on December 31st, 2023. presented several additional published indicators • Vietnam Dairy Cow One Member Company
according to GRI Food Processing Limited
In this report, the materiality topics were identified
• Thong Nhat Thanh Hoa Dairy Cow Company
based on a combined assessment of stakeholder Furthermore, as presented in this report, the
Limited
interest and their impact on Vinamilk. The information strategic objectives and activities in Vinamilk
• Angkor Dairy Products Co., Ltd. (Cambodia)
presented including Vinamilk’s management orientation were also linked to the United Nations’ 17
(except for criteria related to nutritional and
methods, objectives and orientations for Sustainable Sustainable Development Goals, Dairy Sustainability
health quality - GRI FP6)
development in each period (including short Framework (DSF) and the United Nations Global
term and long term); Vinamilk’s commitments to Compact (UNGC). • An Khang Clinic (only including criteria related to
stakeholders; current status, outstanding programs human resources)
and activities in the year related to materiality • Vietnam Sugar Joint Stock Company (except for
areas; giving the assessments and achievements criteria related to nutritional quality and health
which the Company achieved during the year, the – GRI FP6 and quantity of milk purchased from
extent of satisfaction with Vinamilk’s commitments farmers – GRI 203-2)
and stakeholder’s concerns, in order to outline the • Moc Chau Dairy Cow Breed Joint Stock Company.
overall picture of the Company’s activities during
Any comments or questions related to the report, please contact
the year, and provide orientation for Sustainable
directly on Vinamilk’s Website, at Feedback information or email to
development for the future. the member in charge of the Sustainable Development Program.

101
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

INDEPENDENT LIMITED ASSURANCE FOR SUSTAINABLE DEVELOPMENT REPORT

To ensure accurate and reliable information regarding the sustainability performance is provided to
stakeholders, Vinamilk’s 2023 Sustainability Report maintains its assurance by PwC Vietnam. Vinamilk
affirms there are no conflicts of interest in appointing the assurance service provider. The Sustainable
Development indicators are carefully selected across critical areas covering economic, environmental, and
social aspects, as follows:

• Amount of milk purchased from households • Total weight of waste (kg) by type – GRI 306-3;
(ton) – GRI 203-2; • Total weight of waste diverted from disposal (kg)
• Percentage (%) of sugar reduced products, using the recovery operations of preparation for
percentage (%) of products without added reuse, recycling, and others – GRI 306-4;
sugar, percentage (%) of fat reduced products, • Total weight of waste directed to disposal (kg)
percentage (%) of vitamin and minerals using the disposal operations of incineration,
supplement products, percentage (%) of soluble landfilling and others – GRI 306-5;
fiber supplement products, percentage (%) of
• Total workers covered by an occupational health
probiotic supplement products, percentage (%)
and safety management system– GRI 403-8;
of organic products, percentage (%) of naturally
fermented products and percentage (%) of • Rate of work-related injuries – GRI 403-9; and
plant-based products in the product structure • Rate of work-related ill health – GRI 403-10.
(GRI Food processing sector)– GRI FP6;
• Amount of GHG emissions (kg CO2) – GRI 305;
• Amount of energy consumption (MJ) – GRI
302-1;
• Water withdrawal (m3) by the source – GRI
303-3;
• Water discharge (m3) by types of destination –
GRI 303-4;
• Water consumption (m3) – GRI 303-5;
• Percentage (%) of recycled and reused water in
production

102
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

Our Independence and Quality Control Subject Matter

We have complied with the independence and other ethical The selected Sustainability Indicators, on which we provide limited
requirements of the Code of Ethics for Professional Accountants assurance, consists of:

INDEPENDENT LIMITED issued by the International Ethics Standards Board for Accountants,
which is founded on fundamental principles of integrity, objectivity,
professional competence and due care, confidentiality, and
• Amount of milk purchased from households (ton) (page 67) –
GRI 203-2;

ASSURANCE REPORT professional behaviour. • Percentage (%) of less-sugar products, percentage (%) of sugar-
free products, percentage (%) of less-fat products, percentage
Our firm applies International Standard on Quality Control 1 and (%) of vitamin and mineral supplement products, percentage (%)
accordingly maintains a comprehensive system of quality control of soluble fiber supplement products, percentage (%) of probiotic
To the Board of Management of Vietnam Dairy Products including documented policies and procedures regarding compliance supplement products, percentage (%) of organic products,
Joint Stock Company with ethical requirements, professional standards, and applicable percentage (%) of naturally fermented products and percentage
We have been engaged by Vietnam Dairy Products Joint Stock legal and regulatory requirements. (%) of plant-based products in the product structure (GRI Food
Company (“Vinamilk”) to perform an independent limited assurance processing sector) (page 40) – GRI FP6;
Our Responsibility
engagement on sustainability development indicators for the reporting • Total amount of GHG emissions (kg CO2) (page 107) – GRI 305;
year started on 1 January 2023 and ended on 31 December 2023 Our responsibility is to express an independent limited assurance
• Total amount of energy consumption (MJ) (page 106) – GRI 302-1;
selected and reported in Vinamilk’s Sustainable Development Report conclusion on the Selected Sustainability Indicators’ Information
• Total water withdrawal (m3) by the source (page 107) – GRI 303-3;
2023 (hereinafter referred to as “selected Sustainability Indicators”). based on the procedures we have performed and the evidence we
have obtained. We conducted our independent limited assurance • Total water discharge (m3) by types of destination (page 107) –
Responsibility of the Board of Management engagement in accordance with International Standard on Assurance GRI 303-4;
Engagements 3000 (Revised) “Assurance Engagements other than • Total water consumption (m3) (page 107) – GRI 303-5;
The Board of Management of Vinamilk is responsible for the
Audits or Reviews of Historical Financial Information” issued by the • Percentage (%) of recycled and reused water in production
preparation of Vinamilk’s Sustainable Development Report 2023
International Auditing and Assurance Standards Board. This standard (page 84);
pertaining to the reporting scope described in pages 101 and 102
requires that we plan and perform this engagement to obtain limited
of the report, in which the Sustainability Indicators selected for our • Total weight of waste (kg) by type (page 106) – GRI 306-3;
assurance about whether the selected Sustainability Indicators’
limited assurance engagement are presented. The responsibility
information is free from material misstatement. • Total weight of waste diverted from disposal (kg) using the
includes the selection of the Sustainability Indicators for our limited
recovery operations of preparation for reuse, recycling, and others
assurance engagement and application of the appropriate method The accuracy and completeness of selected Sustainability Indicators (page 106) – GRI 306-4;
to Vinamilk’s Sustainable Development Report 2023 as well as the are subject to inherent limitations given their nature and methods for
• Total weight of waste directed to disposal (kg) using the disposal
design, implementation and maintenance of internal controls relevant determining, calculating, and estimating such data. Our assurance
operations of incineration, landfilling and others (page 106) – GRI
to the preparation of the selected Sustainability Indicators’ information report should therefore be read in connection with Vinamilk’s
306-5;
that is free from material misstatement, whether due to fraud or error. procedures on the reporting of its sustainability performance. In a
Furthermore, the responsibility includes the use of assumptions and • Total workers covered by an occupational health and safety
limited assurance engagement, the evidence-gathering procedures
estimates for disclosures made by Vinamilk which are reasonable in management system (page 108) – GRI 403-8;
are more limited than for a reasonable assurance engagement, and
the circumstances. therefore less assurance is obtained than in a reasonable assurance • Rate of work-related injuries (page 110) – GRI 403-9; and
engagement. • Rate of work-related ill health (page 110) – GRI 403-10.
103
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

Our limited assurance engagement has been undertaken in respect of The procedures performed in an independent limited assurance
the selected Sustainability Indicators for the year ended 31 December engagement vary in nature and timing from, and are less in extent
2023 as reported in the Sustainable Development Report 2023 only. than for, a reasonable assurance engagement. Consequently, the For and on behalf of
Our limited assurance has not been provided for information or data level of assurance obtained in a limited assurance engagement is
PwC (Vietnam) Limited
pertaining to earlier periods or any other elements included in the substantially lower than the assurance that would have been obtained
Sustainable Development Report 2023 and, therefore, do not express had we performed a reasonable assurance engagement. Accordingly,
any conclusion thereon. we do not express a reasonable assurance opinion about whether the Nguyen Hoang Nam
Company’s Selected Sustainability Indicators’ information has been Deputy General Director
Criteria prepared, in all material respects, in accordance with the Criteria.
Authorized signatory
The Subject Matter above has been assessed according to the criteria 0849-2023-006-1
Conclusion
set forth in the defined procedures by which the environmental and
Based on the work described above, in all material respects, nothing
social data are gathered, collated and aggregated internally as part
has come to our attention that causes us to believe that the selected
of the data management of Vinamilk following the Global Reporting
Sustainability Indicators’ information for the reporting year started
Initiative Standards and pertaining to the reporting scope described
on 1 January 2023 and ended on 31 December 2023 as presented in
on page 101 of Vinamilk’s Sustainable Development Report 2023 for
Vinamilk’s Sustainable Development Report 2023, is not prepared in
our limited assurance engagement.
accordance with its internal policies, reporting scope and principles on
sustainability reporting as presented on page 101.
Main Assurance Procedures
Our work, which involves no independent examination of any of the Use of Our Report
underlying financial information, included the following procedures: This report is addressed to the Board of Management of Vinamilk
in accordance with the scope of work as set out in the Letter of Ho Chi Minh City, Vietnam
• Inquiries of personnel responsible for internal reporting and April 23th, 2024
Engagement dated 18 December 2023 in connection with presentation
data collection at the corporate and as and when appropriate at Reference Report Number: HCM15483
of the Sustainability Indicators selected for our limited assurance
business unit level for the selected Sustainability Indicators;
engagement pertaining to the reporting scope described on page 101
Management is responsible for the accuracy of information on the
• Obtain an understanding of the procedures as to how the of Vinamilk’s Sustainable Development Report 2023 and should not Vinamilk’s website. The work carried out by the limited assurance
Sustainability Indicators are gathered, collated, and aggregated be used or relied upon for any other purposes. Our report is not to be service provider does not involve consideration of these matters. The
internally; limited assurance service provider accepts no responsibility for any
shown or distributed to any third party in whole or in part. Accordingly,
differences between the selected Sustainability Indicators and/or
• Inspection on a sample basis of internal documents, reports and we will not accept any liability or responsibility to any other party to information for which the limited assurance report was issued on, and
invoices provided by Vinamilk and by external service providers. whom our report is shown or into whose hands it may come. the selected Sustainability Indicators and/or information presented on
the Vinamilk’s website.
Other Matter
The independent limited assurance report is prepared in Vietnamese
and English. Should there be any conflict between the Vietnamese
and English versions, the Vietnamese version shall take precedence.
104
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

ENVIRONMENTAL DATA
Unit 2021 2022 2023 Corresponding GRI standards

The scope of data collection

Total number of sites within the scope of data collection Number of sites 24 24 26
ISO 14001 certification
Total number of ISO 14001 certified sites Number of sites 13 13 15
Percentage of ISO 14001 certified sites % 54% 54% 58%
ISO 50001 certification
Total number of ISO 50001 certified sites Number of sites 13 13 13
Percentage of ISO 50001 certified sites % 54% 54% 50%
ISO 45001 certification
Total number of ISO 45001 certified sites Number of sites 13 13 14
Percentage of ISO 45001 certified sites % 54% 54% 54%
ISO 14064 verification
Total number of ISO 14064 verified sites Number of sites 13 13 13
Percentage of ISO 14064 verified sites % 54% 54% 50%
PAS 2060 verification
Total number of ISO 2060 verified sites Number of sites 0 0 2
Percentage of ISO 2060 verified sites % 0% 0% 8%
Sedex Smeta
Total number of Sedex Smeta verified sites Number of sites 3 3 3
Percentage of Sedex Smeta verified sites % 13% 13% 12%
ISO 27001 certification
Total number of ISO 27001 certified sites Number of sites 1 1 1
Percentage of ISO 27001 certified sites % 4% 4% 4%

105
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

Unit 2021 2022 2023 Corresponding Unit 2021 2022 2023 Corresponding
GRI standards GRI standards
ENERGY TOTAL
ELECTRIC
Total Energy Consumption
EVN electricity consumption kWh 205,731,848 187,298,535 194,184,416 302-1 MJ 2,239,377,766 2,163,324,010 2,288,287,687 302-1
of all elements
Solar electricity consumption kWh 2,637,718 15,471,029 22,021,983 302-1
Biomass electricity Intensity of Energy
kWh N/A N/A 27,313,706 302-1 MJ/ton of
consumption consumption of dairy 1,819 1,893 1,813 302-3
product
products
Total kWh 208,369,566 202,769,565 243,520,105 302-1
Total MJ 750,130,436 729,970,433 876,830,180 302-1 Intensity of Energy
MJ/ton of
Percentage Solar % 1.3% 7.6% 9% consumption of sugar N/A N/A 1,601 302-3
product
products
Percentage Solar & Biomass
% 1.3% 7.6% 20%
Electricity Total reduction of energy 302-4
% N/A N/A -5%
intensity since 2022 302-5
N/A: Biomass electricity only originates from Vietsugar, In 2021 and 2022, Vietsugar is not within the scope of
data collection
N/A: In 2021 and 2022, Vietsugar is not within the scope of data collection.
BIOMASS
Consumption amount ton of steam 243,224 235,846 232,376 302-1 WASTE
CNG INDUSTRIAL WASTE
Consumption amount mmBTU 230,590 217,962 200,385 302-1
DO OIL Hazardous waste Kg 179,702 167,504 186,816 306-3
Consumption amount litre 6,137,444 6,072,926 7,732,637 302-1
FO OIL Scrap Kg 9,354,445 8,839,282 7,959,466 306-3
Consumption amount litre 1,435,039 1,419,383 1,380,394 302-1
GAS Domestic waste Kg 1,658,329 1,632,141 1,696,577 306-3
Consumption amount Kg 312,038 244,022 255,303 302-1
GASOLINE Total amount of waste
reused, recycled and Kg 9,354,445 8,839,282 7,959,466 306-5
Consumption amount litre 195,800 179,782 472,320 302-1
otherwise recovery
FOSSIL COAL
Consumption amount Kg N/A N/A 582,429 302-1
Total amount of waste
N/A: Fossil Coal only originates from Moc Chau milk, In 2021 and 2022, Moc Chau Milk is not within the scope treated by methods such as Kg 1,838,031 1,799,645 1,883,393 306-5
of data collection. incineration, landfill

106
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

Unit 2021 2022 2023 Corresponding

GRI standards
WATER

River water m3 656,960 916,823 1,247,860 303-3

Municipal water m 3
3,228,854 3,301,727 3,371,961 303-3

Well water m 3
3,301,649 2,910,214 3,283,295 303-3

Total water withdrawal from

m3 7,187,463 7,128,764 7,903,116 303-3
surrounding area
In 2023, Vinamilk continued to intensify the use of green energy sources such as Biomass
Recycled Water m3 246,608 216,872 125,108
and Biogas, optimize the use of solar energy systems, improve technology, and optimize
Total output wastewater m3 3,560,789 3,396,444 3,772,728 303-4 transportation routes. Thanks to the diverse combination of these solutions, the greenhouse
Total water consumption m3 3,626,674 3,732,321 4,130,388 303-5 gas emissions from traditional energy sources such as Biomass, CNG, FO, Gas decreased
CLIMATE
significantly, thereby helping the total greenhouse gas emissions of Vinamilk decrease by
3% tons of CO2 equivalent per ton of product compared to 2022.
CO2 EMISSIONS SCOPE 1, 2 (*)
Tons CO2 Specifically, the amount of electricity and water consumed in 2023 increased compared
Scope 1 122,383,553 130,913,160 145,040,596 305-1
equivalent to the same period in the previous year due to the expansion of the reporting scope to
Scope 2
Tons CO2
174,007,997 135,248,272 132,689,418 305-2 include Moc Chau Milk and Vietsugar Sugar Factory in the calculation. In addition, the
equivalent
increase in water consumption was due to machine sanitation activities during product
Tons CO2
Total Scope 1 & 2 296,391,550 266,161,432 277,730,014 305-4 switching, along with an increase in the number of machinery and equipment and changes
equivalent
in the production structure. In farm operations, in the context of climate change, with high
In which Total Scope 1 & 2 of Tons CO2
N/A N/A 5,859,202 temperature ranges and prolonged hot seasons, the number of cattle has increased, the
Vietsugar equivalent

Tons CO2
Farm has intensified cooling activities to ensure the creation of the most comfortable
Average volume/ton of dairy
equivalent/ton 241 233 226 environment for cows and calves, thereby contributing to an increase in water use.
products
of products
However, a positive sign for resource efficiency initiatives and efforts is that the average
Tons CO2 ratio/ton of product generally tends to decrease compared to 2022 due to the units
Average volume/ton of sugar
equivalent/ton N/A N/A 85
products maintaining stable output production volume.
of products

Total reduction of CO2

% -3% 305-5
emission intensity since 2022
(*) Greenhouse gas (GHG) emissions scope:
Scope 1: Direct emissions from sources owned or controlled by the organization, such as:
Combustion of fossil fuels (e,g., fuel oil, diesel, gasoline, natural gas, compressed natural gas)
Emissions from livestock (e,g., cow, calves)
Emissions from wastewater treatment
Scope 2: Indirect emissions from the generation of purchased electricity consumed by the organization.
107
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

SOCIAL DATA
A total of 9,243 employees participated in the occupational safety and health management system of the units within the
Employees
Employee Male Female Total
scope of this report. However, the data presented below only includes data from the following units: Vinamilk, Vietnam Dairy
Cow, Thong Nhat Thanh Hoa Dairy Products and Angkor Milk.
By type of employment contract 6.141 1.869 8.010

Management levels Indefinite contract 5.164 1.538 6.702

Management level Male Female Total Fixed-term contract (1-3 years) 870 304 1174

By age group 437 166 603 Seasonal or temporary contract 64 7 71

+ Under 30: 9 8 17 Probationary contract 43 20 63

By occupation 6.141 1.869 8.010

+ 30 to 40: 140 73 213
Manufacturing and processing (at factories) 2.048 230 2.278
+ 40 to 50: 203 73 276
Sales 469 97 566

+ 50 and above: 85 12 97 Support activities (administration, back office,

2.729 1.216 3.945
accounting, etc.)

By occupation 437 166 603 Agricultural activities (farms) 895 326 1.221

Manufacturing and processing (at factories) 56 6 62 By age group 6.141 1.869 8.010

+ Under 30: 1.041 339 1.380

Sales 64 11 75
+ 30 to 40: 2.652 790 3.442
Support activities (administration, back office,
275 142 417
accounting, etc.) + 40 to 50: 1.755 587 2.342

Agricultural activities (farms) 42 7 49 + 50 and above: 693 153 846

108
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

New employee hires Employee turnover

Employee Male Female Total Employee Male Female Total

By occupation 555 138 693 By occupation 544 164 708

Manufacturing and processing (at Manufacturing and processing (at

117 8 125 128 14 142
factories) factories)

Sales 75 13 88 Sales 71 9 80

Support activities (administration, Support activities (administration,

160 54 214 211 101 312
back office, accounting, etc.) back office, accounting, etc.)

Agricultural activities (farms) 203 63 266 Agricultural activities (farms) 134 40 174

By age group 555 138 693 By age group 544 164 708

+ Under 30: 304 71 375 + Under 30: 191 64 255

+ 30 to 40: 199 54 253 + 30 to 40: 243 59 302

+ 40 to 50: 49 12 61 + 40 to 50: 64 15 79

+ 50 and above: 3 1 4 + 50 and above: 46 26 72

109
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

Notes on Occupational Health and Safety Indicators

Occupational Safety and Health Indicators 1. These indicators are aggregated across the entire Company.

2. The rates are calculated according to ISO 45001 standards for Occupational Health and Safety. In which, the
2021 2022 2023 factor of 200.000 is calculated as 50 work weeks multiplied by 40 hours per week for 100 employees. The rates
derived from this factor are related to the number of employees, not to the number of hours.
Rate of work-related ill health (a) 0.10 0.10 0.1
(a) Rate of work-related ill health is calculated using the formula:
Rate of work-related injuries (b) 0.07 0.08 0.2
Sum of work-related ill health*200.000/Sum of number of hours worked

In which:
Training and Development Indicators The number of work-related ill health cases is compiled from the tracking records of the units.

(b) Rate of work-related injuries is calculated using the formula:

Training 2021 2022 2023
Sum of work-related injuries*200.000/Sum of number of hours worked

Number of training courses In which:

585 584 523
organized
In 2023, the total number of cases of workplace injuries recorded at Vinamilk was 21 incidents. These cases
Number of participants in included both occupational accidents and minor injuries such as abrasions, lacerations causing bleeding, minor
25,267 28,101 30,221
training courses soft tissue injuries resulting in having to take time off work, which were recorded in the medical records of the
units. Compared to 2022, Vinamilk has added VietSugar to the scope of calculating the 2023 rate data, accordingly,
there were 11 incidents at VietSugar (7 cases of minor injuries), accounting for 55% of the total incidents of the
entire company, higher than other units.

With the above data, Vinamilk has been and is focusing on reviewing and improving occupational safety and health
Average training hours 2021 2022 2023 at Viet Sugar, Angkor Milk in particular, and the entire company in general in order to minimize risks of injuries to
employees during business operations. Reviewing, evaluating and improving measures to ensure occupational
Management 26.5 24.1 31.1 safety will help improve working conditions, protect the rights and interests of employees, and aim towards the
goal of having no occupational accidents in the future.
Staff 41.1 40.3 49.1
Male 42.1 41.1 50.5 Classification of injuries at Vinamilk:

Female 33.5 32.4 39.0 - Minor injuries: injuries that happen while working or participating in job-related activities, which are documented
in the medical records of the units, for example: abrasions/ bleeding skin tears, minor soft tissue injuries resulting
in time off work.

- Severe injuries: injuries that happen while working or participating in job-related activities, which are documented
in the medical records of the units and lead to a decrease or complete loss of ability to work.

110
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

2023 GRI
Sustainable
GRI STANDARD AND DISCLOSURES Development Response
(Page, explanation)
Report 2023
GRI 2: General Disclosures 2021

STANDARDS 2-1 Organizational details 121



2-2 Entities included in the organization’s sustainability reporting  101

2-3 Reporting period, frequency and contact point  101, 118

CONTENT INDEX 2-4

2-5
Restatements of information
External assurance



107, 111
102-103
9, 39-44, 51
Vinamilk adheres to the Global Reporting Initiative (GRI) 2-6 Activities, value chain and other business relationships 
Annual Report 2023 - page 14, 15
Standards in measuring and disclosing information
regarding its environmental, economic, social, and 2-7 Employees  9, 54, 109-110
governance performance. For the reporting period Information unavailable:
from January 1, 2023, to December 31, 2023, Vinamilk External employees working as part
has prepared its report in accordance with the GRI of a work or service contract are not
Standards, including GRI 1: Foundation 2021. There Vinamilk’s employees.
are no GRI Sector Standards relevant to Vinamilk’s 2-8 Workers who are not employees  The deployment of such personnel is
operations. the responsibility of the contractor.
No information is therefore available
This marks the 12th consecutive year that Vinamilk
concerning the work carried out or the
has utilized the GRI Standards framework to guide its
number of external employees involved
reporting process. The report includes information
disclosed pertaining to Vinamilk as an organization in 12, 16
2-9 Governance structure and composition 
the General Standard Disclosure Set of the GRI. For Annual Report 2023 - page 21-32, 79 - 86
other disclosed information, the scope will be clearly 12, 16
2-10 Nomination and selection of the highest governance body 
outlined in the reference materials. Annual Report 2023 - page 21-32, 79 - 86
12, 16
Statement of use 2-11 Chair of the highest governance body 
Annual Report 2023 - page 22-27
2-12 Role of the highest governance body in overseeing the management of impacts  3, 12, 16
GRI 1 used GRI 1: Foundation 2021
12, 16
2-13 Delegation of responsibility for managing impacts 
Applicable GRI Sector Annual Report 2023 - page 79-81
N/A
Standard(s) 2-14 Role of the highest governance body in sustainability reporting  12, 16, 118

111
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

Sustainable Sustainable
GRI STANDARD AND DISCLOSURES Development Response GRI STANDARD AND DISCLOSURES Development Response
(Page, explanation) (Page, explanation)
Report 2023 Report 2023

12, 64 GRI 201 Economic Performance 2016

2-15 Conflicts of interest 
Annual Report 2023 - page 93-94 6, 67, 88-89, 92-99
201-1 Direct economic value generated and distributed 
2-16 Communication of critical concerns  20-24 Annual Report 2023 - page 107-118
Collective knowledge of the highest governance 16, 20-24 Financial implications and other risks and
2-17 
201-2  17, 19, 89
body Annual Report 2023 - page 82-83 opportunities due to climate change
Evaluation of the performance of the highest
2-18  Annual Report 2023 - page 35-36 Defined benefit plan obligations and other 62-63
governance body 201-3 
retirement plans Annual Report 2023 - page 137-156
62, 63
2-19 Remuneration policies 
Annual Report 2023 - page 87-88 201-4 Financial assistance received from government 
2-20 Process to determine remuneration  Annual Report 2023 - page 87-88
GRI 202 Market Presence 2016
2-21 Annual total compensation ratio  Annual Report 2023 - page 87-88
Ratios of standard entry level wage by gender
202-1  62-63
2-22 Tatement on sustainable development strategy  3, 15 compared to local minimum wage
2-23 Policy commitments  18-22 Proportion of senior management hired from the
202-2  54
2-24 Embedding policy commitments  16-17, 18-26 local community

2-25 Processes to remediate negative impacts  18-26 GRI 203 Indirect Economic Impacts 2016

2-26 Mechanisms for seeking advice and raising concerns  11-12, 20-24 203-1 Infrastructure investments and services supported  67-70, 88-89

18, 22, 31, 48, 50, 60, 63, 65, 72, 203-2 Significant indirect economic impacts  67-70, 88-89
2-27 Compliance with laws and regulations 
80, 90, 102
GRI 204 Procurement Practices 2016
2-28 Membership associations  20-22
204-1 Proportion of spending on local suppliers  88, 89
2-29 Approach to stakeholder engagement  20-24
GRI 205 Anti-corruption 2016
2-30 Collective bargaining agreements  54, 62
205-1 Operations assessed for risks related to corruption  11-12, 19
GRI 3 Material Topics 2021
Communication and training about anti-
3-1 Process to determine material topics  23-24 205-2  11-12, 19, 64
corruption policies and procedures
3-2 List of material topics  25-26
Confirmed incidents of corruption and
205-3 
3-3 Management of material topics  19, 25-26, 28-89 actions taken

112
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

Sustainable Sustainable
GRI STANDARD AND DISCLOSURES Development Response GRI STANDARD AND DISCLOSURES Development Response
(Page, explanation) (Page, explanation)
Report 2023 Report 2023

GRI 206 Anti-competitive Behavior 2016 302-4 Reduction of energy consumption  28-37, 80-83, 106-107
Legal actions for anti-competitive behavior, Reductions in energy requirements of products
206-1  88 302-5  28-37, 80-83, 106-107
anti-trust, and monopoly practices and services
GRI 207 Tax 2019 GRI 303 Water and Effluents 2018
207-1 Aprroach to tax  90 303-1 Interactions with water as a shared resource  84-87, 107
207-2 Tax governance, control and risk management  90 303-2 Management of water discharge-related impacts  84-87, 107
Stakeholder engagement and management of 303-3 Water withdrawal  84-87, 107
207-3  90
concerns related to tax 303-4 Water discharge  84-87, 107
90 303-5 Water consumption  84-87, 107
207-4 Country-by-country reporting  Annual Report 2023 - page 67-
GRI 304 Biodiversity 2016
68, 112, 154, 165-166
Not applicable
GRI 301 Materials 2016
Operational sites owned, leased, managed in, or Vinamilk’s farms are not located
301-1 Materials used by weight or volume  3, 17, 26, 32, 51, 81-83, 304-1 adjacent to, protected areas and areas of high  in or adjacent to, protected areas
301-2 Recycled input materials used  biodiversity value outside protected areas and areas of high biodiversity
301-3 Reclaimed products and their packaging materials  value outside protected areas.

GRI 302 Energy 2016 Significant impacts of activities, products and

304-2  78-79
services on biodiversity
302-1 Energy consumption within the organization  28-37, 106
304-3 Habitats protected or restored  78-79
Information incomplete:
Our company is in the process of Not applicable
data collection and calculation. There are no species on the IUCN
IUCN Red List species and national conservation
Currently the value data is too Red List species and national
304-4 list species with habitats in areas affected by 
much and complicated because conservation list species with
302-2 Energy consumption outside of the organization  operations
we include many suppliers, many habitats in areas affected by the
products, many categories, so Vinamilk’s activities.
we has not been handled in time GRI 305 Emissions 2016
in 2022, it is expected that the
305-1 Direct (Scope 1) GHG emissions  28-37, 107
following years will be completed.
302-3 Energy intensity  106 305-2 Energy indirect (Scope 2) GHG emissions  28-37, 107

113
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

Sustainable Sustainable
GRI STANDARD AND DISCLOSURES Development Response GRI STANDARD AND DISCLOSURES Development Response
(Page, explanation) (Page, explanation)
Report 2023 Report 2023

Information incomplete: GRI 306 Effluents and Waste 2020

Our company is in the process of Waste generation and significant waste-related
data collection and calculation. 306-1  80-87, 106-107
impacts
Currently the value data is too
much and complicated because 306-2 Management of significant waste-related impacts  80-87, 106-107
305-3 Other indirect (Scope 3) GHG emissions 
we include many suppliers, many
306-3 Waste generated  80-87, 106-107
products, many categories, so
we has not been handled in time 306-4 Waste diverted from disposal  80-87, 106-107
in 2022, it is expected that the
following years will be completed. 306-5 Waste directed to disposal  80-87, 106-107

305-4 GHG emissions intensity  28-37, 107 GRI 308 Supplier Environmental Assessment 2016
305-5 Reduction of GHG emissions  28-37, 107
New suppliers that were screened using
308-1  21, 91
Not applicable environmental criteria
Our company has no production,
Negative environmental impacts in the supply
305-6 Emissions of ozone-depleting substances (ODS)  export or import activities of 308-2  21, 91
chain and actions taken
ozone-depleting substances
(ODS) GRI 401 Employment 2016

401-1 New employee hires and employee turnover  54, 110

Not applicable
According to law on environmental Benefits provided to full-time employees that are
401-2  63
protection in Viet Nam, our not provided to temporary or part time employees
company is not subject to air
401-3 Parental leave  54, 60
emissions that lead to the risk of
environmental pollution, so we do GRI 402 Labor/Management Relations 2016
Nitrogen oxides (NOx), sulfur oxides (SOx), and
305-7  not need to perform daily automatic
other significant air emissions Minimum notice periods regarding operational
monitoring to measure these 402-1  54, 62
changes
indicators. These indicators are
considered insignificant emission GRI 403 Occupational Health and Safety 2018
indicators of our company, so we 403-1 Occupational health and safety management system  54, 56, 58
do not have measurement and
statistical data about it. Hazard identification, risk assessment, and
403-2  54, 56, 58
incident investigation

114
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

Sustainable Sustainable
GRI STANDARD AND DISCLOSURES Development Response GRI STANDARD AND DISCLOSURES Development Response
(Page, explanation) (Page, explanation)
Report 2023 Report 2023

403-3 Occupational health services  54, 56, 58 GRI 406 Non-discrimination 2016

Worker participation, consultation, and Incidents of discrimination and corrective

403-4  54, 56, 58 406-1  60
communication on occupational health and safety actions taken

403-5 Worker training on occupational health and safety  56, 58 GRI 407 Freedom of Association and Collective Bargaining 2016

403-6 Promotion of worker health  56, 58 Operations and suppliers in which the right to
407-1 freedom of association and collective bargaining  60
Prevention and mitigation of occupational health
may be at risk
403-7 and safety impacts directly linked by business  56, 58
relationships Child Labor 2016
Workers covered by an occupational health and
403-8  56, 58, 62 Operations and suppliers at significant risk for
safety management system 408-1  60, 91
incidents of child labor
403-9 Work-related injuries  56, 111
GRI 409 Forced or Compulsory Labor 2016
403-10 Work-related ill health  56, 111
Operations and suppliers at significant risk
409-1 for incidents of forced or compulsory labor  60, 91
GRI 404 Training and Education 2016
requirements

404-1 Average hours of training per year per employee  54, 111 GRI 410 Security Practices 2016

Programs for upgrading employee skills and Security personnel trained in human rights
404-2  58-61 410-1 
transition assistance programs policies or procedures
Percentage of employees receiving regular
404-3  54, 61 GRI 411 Rights of Indigenous Peoples 2016
performance and career development reviews
Incidents of violations involving rights of
GRI 405 Diversity and Equal Opportunity 2016 411-1 
indigenous peoples

405-1 Diversity of governance bodies and employees  54, 60, 109 GRI 413 Local Communities 2016

Ratio of basic salary and remuneration of women Operations with local community engagement,
405-2  60, 62, 63 413-1  67-70, 92-99
to men impact assessments, and development programs

115
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

Sustainable Sustainable
GRI STANDARD AND DISCLOSURES Development Response GRI STANDARD AND DISCLOSURES Development Response
(Page, explanation) (Page, explanation)
Report 2023 Report 2023

Not applicable
GRI 416 Customer Health and Safety 2016
Vinamilk complies and doesn’t
have any violations under
Assessment of the health and safety impacts of
Vietnam’s environmental 416-1  38-52
product and service categories
protection law, so the negative
impact on the local community Incidents of non-compliance concerning the
Operations with significant actual and potential
413-2  in the field of environment is 416-2 health and safety impacts of products and  52
negative impacts on local communities
insignificant. In the economic services
field, Vinamilk actively supports
and creates conditions for local GRI 417 Marketing and Labeling 2016
economic developmen. Therefore,
we don’t have information about Requirements for product and service information
417-1  50
this discloser. and labeling

GRI 414 Supplier Social Assessment 2016

Incidents of non-compliance concerning product
417-2  52
and service information and labeling
New suppliers that were screened
414-1  21, 91
using social criteria
Incidents of non-compliance concerning
417-3  52
Negative social impacts in the supply chain and marketing communications
414-2  21, 91
actions taken
GRI 418 Customer Privacy 2016
GRI 415 Public Policy 2016
Substantiated complaints concerning breaches of
418-1  52
415-1 Political contributions  customer privacy and losses of customer data

116
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

MEMBERS IN CHARGE OF SUSTAINABLE ENVIRONMENT & ENERGY COORDINATION AND REPORTING GROUP

DEVELOPMENT PROGRAM
Mr. Le Hoang Minh Ms. Tran Thai Thoai Tran
The CEO directly directs the program and assigns Executive Director of Production Internal Control and Risk Management Director
the participants in the program including: Email: [email protected] Email: [email protected]
Responsible for environmental and energy
WORKING ENVIRONMENT PRODUCT LIABILITY issues in production activities Ms. Le Hoang Anh
Senior manager of Internal Control Department
Mr. Nguyen Quoc Phong of Quality Management and Standards
Ms. Bui Thi Huong Mr. Nguyen Quoc Khanh Circular Economy& Energy, Environment
Executive Director of Human Resources Executive Director of Research and Development Email: [email protected]
Management Manager
- Admin & Public Relation Email: [email protected] Email: [email protected]
Mr. Nguyen Hoang Nho
Email: [email protected] Generally responsible for the product issues Responsible for implementing environmental
Manager of Management Systems Standards &
Take an overall responsibility management and energy saving activities Sustainable Development
Mr. Nguyen Tuong Huy Ms. Bui Thi Thu Hoai Mr. Doan Quoc Khanh Email: [email protected]
Human Resources Director Research & Development Director Acting Executive Director – Dairy Farm
(Liquid Milk, Fermented Milk, Ms. Tran Nguyen Kim Phuong
Email: [email protected] Development
Ice Cream and Nutritional Products) Manager of Internal Control in R&D,
Responsible for human resources Email: [email protected]
and work environment Email: [email protected] Production and Dairy development
Responsible for agricultural activitie, animal
Responsible for product research and development Email: [email protected]
husbandry and veterinary medicine
Mr. Le My Ha
Head of Recruitment and Labour Mr. Trinh Phuong Nam
Ms. Hoang Thanh Van
Relations Division
Product Management Acting Manager Director of Vietnam Dairy Cow Company Limited INVESTOR RELATIONS
Email: [email protected] Email: [email protected]
Email: [email protected]
Responsible for recruitment, employment Responsible for agricultural activitie, animal
Responsible for product research and development
management, promotion and occupational Mr. Dong Quang Trung
husbandry and veterinary medicine
health and safety issues Manager Of Investor Relations

Mr. Nguyen Trung Email: [email protected]

Mr. Do The Tuyen
Supply chain Director
Head of Salary & Welfare Division
Email: [email protected]
Email: [email protected]
Responsible for implementing environmental and
Responsible for salary, bonus and
energy management activities in supply activities
welfare issues for employees

117
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

VIETNAM POWDERED MILK FACTORY TIEN SON DAIRY FACTORY

9 Tu Do Boulevard – Vietnam-Singapore Industrial Tien Son Industrial Park, Hoan Son Commune,
Park, Thuan An District, Binh Duong Province Tien Du District, Bac Ninh Province
CONTACTS DEPENDENT UNITS Tel: (+84. 274) 3 799 628
Fax: (+84. 274) 3 799 625
Tel: (+84. 222) 3 739 568
Fax: (+84. 222) 3 714 814

HEADQUARTER CAN THO DAIRY FACTORY VIETNAM DAIRY FACTORY LAM SON DAIRY FACTORY
10 Tan Trao Street, Tan Phu Ward, Tra Noc Industrial Park, Tra Noc Ward, Binh Lot A-4,5,6,7-CN, NA7 Street, My Phuoc Le Mon Industrial Zone, Thanh Hoa
District 7, Ho Chi Minh City Thuy District, Can Tho City, Vietnam 2 Industrial Park, My Phuoc Ward, Ben City, Thanh Hoa Province
Tel: (+84. 28) 54 155 555 Tel: (+84. 292) 6 258 555 Cat District, Binh Duong Province Tel: (+84. 237) 3 912 540
Fax: (+84. 28) 54 161 226 Fax: (+84. 292) 6 255 998 Tel: (+84. 274) 3 559 988 Fax: (+84. 237) 3 912 541
Fax: (+84. 274) 3 559 960
TRUONG THO DAIRY FACTORY VIETNAM BEVERAGE FACTORY HO CHI MINH LOGISTIC ENTERPRISE
SALES BRANCHES 32 Dang Van Bi Street, Truong Tho Ward, Lot A, NA7 Street, My Phuoc 2 Industrial Park, My 32 Dang Van Bi Street, Truong Tho Ward,
Thu Duc City, Ho Chi Minh City Phuoc Ward, Ben Cat District, Binh Duong Province Thu Duc District, Ho Chi Minh City
VIETNAM DAIRY PRODUCTS JOINT STOCK Tel: (+84. 274) 3 556 839
Tel: (+84. 28) 62 527 555 Tel: (+84. 28) 62 526 555
COMPANY’S BRANCH IN HANOI Fax: (+84. 274) 3 556 890
Fax: (+84. 28) 38 966 884 Fax: (+84. 28) 38 960 804
11th Floor, Tower B, Handi Resco
Building, 521 Kim Ma Street, Ngoc Khanh THONG NHAT DAIRY FACTORY DA NANG DAIRY FACTORY HA NOI CITY LOGISTIC ENTERPRISE
Ward, Ba Dinh District, Ha Noi
Tel: (+84. 24) 37 246 019 12 Dang Van Bi Street, Truong Tho Ward, Lot Q, No.7 Street, Hoa Khanh Industrial Park, Hoa Km 10, Highway 5, Duong Xa Commune,
Fax: (+84. 24) 37 246 005 Thu Duc City, Ho Chi Minh City Khanh Bac Ward, Lien Chieu District, Danang City Gia Lam District, Ha Noi City
Tel: (+84. 28) 62 529 555 Tel: (+84. 236) 6 259 777 Tel: (+84. 24) 36 789 489
VIETNAM DAIRY PRODUCTS JOINT STOCK Fax: (+84. 28) 62 885 727 Fax: (+84. 236) 6 259 555 Fax: (+84. 24) 38 276 966
COMPANY’S BRANCH IN DA NANG
SAIGON DAIRY FACTORY BINH DINH DAIRY FACTORY AN KHANG CLINIC
7th Floor, Danang Post Office Tower,
271 Nguyen Van Linh Street, Vinh Trung Lot 1-18, G1 Block, Tan Thoi Hiep Industrial 87 Hoang Van Thu Street, Quang Trung 184-186-188 Nguyen Dinh Chieu Street,
Ward, Thanh Khe District, Da Nang Park, No. 80 Street, Hiep Thanh Ward, Ward, Quy Nhon City, Binh Dinh Province Ward 6, District 3, Ho Chi Minh City
Tel: (+84. 236) 3 584 848 District 12, Ho Chi Minh City Tel: (+84. 256) 6 253 555 Tel: (+84. 28) 39 302 785
Tel: (+84. 28) 62 528 555/Fax: (+84. 28) 37 176 353 Fax: (+84. 256) 3 746 065 Fax: (+84. 28) 39 302 708
VIETNAM DAIRY PRODUCTS JOINT STOCK
COMPANY’S BRANCH IN CAN THO DIELAC DAIRY FACTORY NGHE AN DAIRY FACTORY CU CHI RAW MILK CENTER
4th – 5th – 6th Floor, 77-77B Vo Van Tan Street, Bien Hoa 1 Industrial Park, Hanoi Highway, An Sao Nam Street, Nghi Thu Commune, Lot B14-1 – B14-2, D4 Street, Dong Nam
Tan An Ward, Ninh Kieu District, Can Tho Binh Ward, Bien Hoa City, Dong Nai Province Cua Lo Town, Nghe An Province Industrial Zone, Hoa Phu Commune,
Tel: (+84. 292) 6 256 555 Tel: (+84. 251) 6 256 555 Tel: (+84. 238) 6 259 555 Cu Chi District, Ho Chi Minh City
Fax: (+84. 292) 6 255 969 Fax: (+84. 251) 3 836 015 Fax: (+84. 238) 3 824 717 Tel: (+84. 292) 3735 0030
118
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

DOMESTIC SUBSIDIARIES, FOREIGN SUBSIDIARIES,

ASSOCIATES, JOINT VENTURES ASSOCIATES, JOINT VENTURES
VIETNAM DAIRY COW ONE MEMBER CO., LTD ASIA COCONUT PROCESSING DRIFTWOOD DAIRY HOLDING CORPORATION LAO-JAGRO DEVELOPMENT
JOINT STOCK COMPANY XIENGKHUOANG CO., LTD
10 Tan Trao, Tan Phu Ward, 10724 E. Lower Azusa Road, El Monte,
District 7, Ho Chi Minh City Lot EI-2, EI-3, EI-4, Giao Long Industrial California 91734, United States Boungvene Village, Paek District,
Tel: (+84. 28) 54 155 555 Zone, Phase II, An Phuoc Commune, Chau Tel: (+1) 1 800 864 6455 Xiengkhouang Province, Lao P.D.R.
Fax: (+84. 28) 54 161 226 Thanh District, Ben Tre Province Website: www.driftwooddairy.com Tel: (+856) 21563053
Tel: (+84. 275) 3 656 999 Fax: (+856) 21563054
Fax: (+84. 275) 3 626 999 Email: [email protected]
THONG NHAT THANH HOA DAIRY Website: www.acp.com.vn
ANGKOR DAIRY PRODUCTS CO., LTD.
COW ONE MEMBER CO., LTD
APIS CORPORATION
Lot P2-096 and P2-097, Phnom Penh Special
Quarter 1, Thong Nhat Town, Yen Dinh No. 18A, VSIP II-A, 27 Street, Vietnam- Economic Zone (PPSEZ), National Highway
District, Thanh Hoa Province 4, Sangkat, Phleung Chhes Totes, Khan DEL MONTE VINAMILK DAIRY PHILIPPINES INC.
Singapore II-A Industrial Zone, Vinh Tan Ward,
Tel: (+84. 237) 3 514 020 Tan Uyen District, Binh Duong Province. PoSenChey, Phnom Penh, Cambodia 5th Floor, JY Campos Centre, 9th Avenue corner 30th
Fax: (+84. 237) 3 599 008 Tel: (+84. 274) 54 165 166 Tel: (+855) 24683 9999 Street, Bonifacio Global City, Taguig, Philippines
Fax: (+84. 274) 54 111 066 Website: www.angkormilk.com.kh Email: [email protected]
Website: www.apis-corp.com Website: https://lifegetsbetter.ph/our-products/dairy
VIETNAM SUGAR JOINT STOCK COMPANY MIRAKA HOLDINGS LIMITED
VIETNAM LIVESTOCK CORPORATION
Thuy Xuong Village, Suoi Hiep Commune, 108 Tuwharetoa, Po Box 740,
– JOINT STOCK COMPANY
Dien Khanh District, Khanh Hoa Province Taupo 3351, New Zealand
Tel: (+84. 258) 3 745 453 – (+84. 258) 3 745 424 519 Minh Khai Street, Vinh Tuy Ward,
Tel: (+64) 7 376 0075
Fax: (+84. 258) 3 744 440 Hai Ba Trung District, Hanoi
Fax: (+64) 7 377 0694
Website: www.vietsugar.com.vn Tel: (+84. 24) 38621814
Website: www.miraka.co.nz
Fax: (+84. 24) 38621688
Website: www.vilico.vn

119
Vinamilk Chapter 4 Report Overview Independent limited assurance report Environmental data Social data
Sustainable Development Report 2023 2023 GRI standards content index Members in charge of sustainable development program Subordinate Units Company Information

Vietnam Dairy Products

Join Stock Company
Stock Code VNM Tel (84-28) 54 155 555

Vietnamese Công ty Cổ phần Sữa Việt Nam Fax (84-28) 54 161 226
name

Abbreviated Vinamilk Email [email protected]

name

Charter capital www.vinamilk.com.vn

20,899,554,450,000 VND Website www.youtube.com/user/Vinamilk
(As of December 31, 2023)

10 Tan Trao, Tan Phu Ward, Business Registration

Head office District 7, HCMC Certificate and Tax code
0300588569

120