SUN VISOR WIRING
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IMPORTANT SAFETY RECALL R71 / NHTSA 15V-879
This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
This interim notification letter is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Dear: (Name)
FCA has decided that a defect, which relates to motor vehicle safety, exists in certain 2011 through 2013 model
year Jeep® Grand Cherokee and Dodge Durango vehicles.
The problem is... The sun visors on your vehicle may experience a high resistance short at the sun visor
vanity lamp wiring after a service repair to the sun visor, headliner or while gaining
access above the headliner. This may result in an inoperative vanity lamp and/or an
electrical fire.
What your dealer FCA intends to repair your vehicle free of charge (parts and labor). However, a
will do... permanent remedy for this condition is currently under development. FCA is making
every effort to finalize a remedy and obtain parts as quickly as possible. FCA is
expecting to have a remedy available in the fourth quarter of 2016. FCA will contact
you again by mail, with a follow-up recall notice, when the remedy is available.
What you must do Once you receive your follow-up notice in the mail, simply contact your Chrysler, Jeep,
to ensure your Dodge, or RAM dealer right away to schedule a service appointment.
safety...
If you need help... If you have questions or concerns which your dealer is unable to resolve, please contact the
FCA Recall Assistance Center at 1-800-853-1403.
Please help us update our records by filling out the attached prepaid postcard if any of the conditions listed on the
card apply to you or your vehicle. If you have further questions go to recalls.mopar.com.
If you have already experienced this specific condition and have paid to have it repaired, you may visit
www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original
receipts and proof of payment to the following address for reimbursement consideration: FCA Customer
Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we
receive and verify the required documents, reimbursement will be sent to you within 60 days. If you’ve had
previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.
If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a
written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave.,
S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY 1-800-424-9153), or go to safercar.gov.
We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thank you for your attention
to this important matter.
Customer Services / Field Operations
FCA US LLC
Note to lessors receiving this recall: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
