Stockport NHS Foundation Trust

Job description and person

specification
Support Worker
Job Title: Support Worker Evening Nursing AfC Reference No:

Business Group: Community Healthcare Band: 2

Staff Group Administrative Services  Nursing and Midwifery

Please indicate  Allied Health Professionals Support Services
This section must be completed Health Science Services

Hours or Programmed Activities: Base:

Full time / part time Stockport Community Nursing service

Accountable to: Team Leader

Job content principle responsibilities

The post holder will work as a member of the Evening Nursing Service team, covering 7 evenings per
week, working from 6pm until 1130pm or 645pm - 1145pm covering 7 evenings per week.

The post holder needs to be a car driver and have a car available for the work, the expectation of the
post holder is that they will drive if working with a trained member of staff. Mileage will be paid.

Job Summary:

The post holder will work as a member of the Evening Nursing Service providing direct and indirect
patient care as directed by a trained member of the team in order to support patients and their families
within their own home environment. The post holder will undertake clerical duties as directed including
data inputting, and working as an effective member of the Multidisciplinary team.

Organisation Chart

Clinical Team Leader

Band 5 Staff Nurse

Health Care Support Workers

1
 JOB DESCRIPTION

Main Duties and Responsibilities

To provide direct and indirect patient care under the direction of a senior member of the team this will
include:

 Helping staff to move and handle patients after training

 Assisting senior staff in clinical procedures
 Observations of patients on each visit under the direction of a senior member of the team.
 Chaperone senior staff members when undertaking home visits
 To undertake data inputting for the post holder and other team members as directed after
training.
 Undertake clerical work as directed.

Maintaining accurate patient records in line with the Trusts record keeping policy.

Comply with the Trusts clinical standards.

Identify personal training needs and be prepared to undertake relevant training in order to develop the
role and the team, this training may be during day time hours.

Maintain confidentiality at all times ensuring all information regarding patients and staff gained through
your employment with the Trust is confidential. Disclosure to any unauthorised person is a serious
disciplinary offence.

Comply with Trusts policies for personal and patient safety and for prevention of healthcare associated
infection (HCA1). This includes a requirement for rigorous and consistent compliance with Trust policies,
procedures and guidelines in relation to all aspects of infection control.

To comply with the Trusts policies and procedures at all times.

Communications
Communicates daily with other team members.
Maintains accurate records of all nursing interventions and other activities associated with work in line
with Trust policies and Professional guidelines.

Maintain confidentiality of information.

Have the ability to communicate and work with others within the clinical team, maintaining effective
working relationships.

Possess the ability and knowledge to utilise different methods of communication with individuals and
their families to educate, facilitate and promote desired change.

Able to identify and develop methods to manage barriers to effective communication.

Demonstrate a range of verbal and non-verbal communication tools to communicate effectively with
patients, families, colleagues/team members and other agencies.
2
Possess the ability to discuss with patients and family, issues relevant to their health.
Communicate appropriate information to and from other departments/ service areas as required.

Maintain accurate and comprehensive patient care and treatment records in line with organisation
standards of practice and data protection legislation.

Demonstrate empathy with patients, their families and carers, ensuring their views, choices and
experiences influence thinking and individualised care provision.

Responsibility for Patient Care

Provides holistic assessment of individuals, implementing programmes of care and modifying
individualised care plans within their scope of practice.

Planning and organising

Actively contribute and participate in the Trust’s clinical governance agenda.

Responsibilities for Physical and / or Financial Resources

Ensure effective use of material resources/supplies within the team in consultation with senior staff.
Ensure patients valuables and belongings are documented and managed according to Trust policy.
Monitor, control and store resources/supplies according to the requirements /specifications of the clinical
environment. Participate in ensuring appropriate usage and monitoring of departmental resources.

Responsibility for Policy and Service Development and Implementation

Follow strictly the procedures and policy of the trust
To offer constructive views on how the existing service and teamwork can be evaluated and improved
upon.

Responsibilities for Human Resources and Leadership

Participate in development reviews for self
Contribute to student training needs in discussion with the team, and participate in induction of new staff
in discussion with the team and team leader.

Responsibilities for Teaching and Training

Has personal responsibility for identifying own learning needs.

Participates in performance and development review process.

Attends training and education sessions in accordance with individual needs and in line with the needs of
the service.

3
Responsibilities for data and information resources
The post holder must abide by all relevant Trust and departmental policies including information
governance, confidentiality and data protection and, undertake mandatory training.

The post holder is reminded that any breach of the Trust’s information governance and security policies
and procedures, including data protection legislation, will result in disciplinary action.

Data Protection Legislation – the post holder is required to process all personal data relating to patients
and staff, whether in paper, electronic or other media, in accordance with the Data Protection Act 2018
and the General Data Protection Regulations (GDPR), ensuring the security and confidentiality of data at
all times.

The post holder must not for their own benefit or gain, or to divulge to any persons, firm or other
organisation whatsoever, any confidential information belonging to the Trust or relating to the Trust’s
affairs or dealings which may come to their knowledge during employment.

Research, Development and Audit

Participates in audit and benchmarking within the team

Physical Skills and Effort

Responsible for maintaining nursing bag with equipment required to deliver care e.g. Dressings, syringes
and needles. Occasionally required to carry emergency loan equipment to patient’s homes e.g.
commode.

Regularly involved in moving of patients by hoisting, moving of patient on bed by rolling or use of slip
sheet, manually moving equipment.eg. Commode.

Drives between work locations.

4
General Duties for all employees

Hand Hygiene

To assist the Trust in reducing healthcare acquired infections (HCAI’s) all staff should be familiar with all
the Trust’s Infection Prevention policies which are appropriate to their role. You are required to attend
mandatory training in Infection Prevention and be compliant with all measures known to be effective in
reducing HCAI’s”

Safeguarding

All Stockport Foundation Trust employees are required to act in such a way that at all times safeguards
and promotes the health and well-being of children, young people and vulnerable adults. Familiarisation
with and adherence to the policies and procedures relating to child protection and safeguarding of
children, young people and vulnerable adults are adhered to. It is the responsibility of all staff to report
any concerns and they must therefore be aware of child and adult safeguarding procedures and who to
contact within the Trust for further help and guidance. It is an essential requirement of all employees as
is participation in mandatory safeguarding training in accordance with the employees roles and
responsibilities.

Prevention

To actively work with patients/clients/service users to identify appropriate opportunities in Making Every
Contact Count for preventative interventions which may reduce the risk of future harm to health and
wellbeing and to provide brief advice and refer or signpost to sources of further information and support
which may include advice on lifestyle behaviour and social care needs as well as safety and
management of long term conditions.

Data Protection, Confidentiality and Information Governance

The post holder must abide by all relevant Trust and departmental policies including information
governance, confidentiality and data protection and, undertake the annual data security awareness
mandatory training. The post holder is reminded that any breach of the Trust’s information governance
and security policies and procedures, including data protection legislation, will result in disciplinary
action.

Data Protection Legislation – the post holder is required to process all personal data relating to patients
and staff, whether in paper, electronic or other media, in accordance with the Data Protection Act 2018
and the General Data Protection Regulations (GDPR), ensuring the security and confidentiality of data at
all times.

The post holder must not for their own benefit or gain, or to divulge to any persons, firm or other
organisation whatsoever, any confidential information belonging to the Trust or relating to the Trust’s
affairs or dealings which may come to their knowledge during employment.

5
Health & Safety

Under the Health and Safety at Work Act 1974, the Trust has a statutory responsibility to provide and
maintain a healthy and safe environment for its staff to work in. Equally the post holder is required to
work within the Trust Health & Safety Policy and fulfil a proactive role towards the management and
control of risk. This entails the identification, assessment and the immediate reporting, using the Trust
Incident Reporting System, any incident, accident, hazard or near miss involving patients, service users,
carers, staff, contractors or members of the public.

The Post holder has a personal responsibility to adhere to a statutory and departmental duty of care for
their own personal safety and that of others who may be affected by their acts or omissions at work

Harassment & Bullying

As a member of staff you have a personal responsibility to ensure you do not discriminate, harass or
bully or contribute to the discrimination, harassment or bullying of any colleague(s) or visitors or condone
discrimination, harassment or bullying by others.

Dignity & Respect

All employees have a duty to promote a harmonious working environment in which all persons are
treated with dignity and respect, whilst fulfilling our legal obligations under equality legislation and
associated codes of practice.

The Trust takes the right of the patient/service user to be treated with dignity and respect seriously. We
will treat every patient/service user and carer as a valued individual, with respect for his/ her dignity and
privacy. Our aim is to give each patient/service user the care we would want for our families and
ourselves.

Quality Improvement

Our mission is to make a difference every day helping people to live their best lives. We have a trust
wide approach to quality improvement and we expect everyone to contribute to improving our services
by always learning and continually improving our services. For all staff, it is about learning from what has
worked well as well as what has not, being open to change and improvement and working in smarter and
more focused ways to improve our services. The Trust encourages and provides opportunities for staff at
all levels to engage in the Trust's approach to quality through quality improvement projects, clinical audit,
innovation and quality assurance.

No Smoking Policy

The Trust operates a No Smoking Policy which states that smoking is prohibited within all Trust premises
and on the site. This includes entrances, exits, cars, lease cars, car parks, pavements and walkways,
areas hidden from general view and residences. As an employee of the Trust you are expected to
comply with this policy, failure to do so may result in disciplinary action being taken under the Trust’s
Disciplinary Policy & Procedure.

6
To undertake any other duties which is deemed appropriate to the band when requested by Senior Staff.

The above indicates the main duties of the post which may be reviewed in the light of experience and
development within the service. Any review will be undertaken in conjunction with the postholder

Date:

Manager’s Signature: _________________________________________

Postholder’s Signature: _______________________________________

7
 PERSON SPECIFICATION

The person specification sets out the essential qualifications, experience, skills, knowledge, personal
attributes and other requirements which the post holder requires to perform the job to a satisfactory level.
Without these qualities applicant cannot be appointed to the post.

Post: Support Worker - Evening Nursing Service

Band: Band 2
Requirements Assessment Method – Application Form
(AF) / Test (T) / Interview (I) / References (R)
Essential AF T I R
(E) /
Desirable
(D)
Education & Qualifications
 Basic general education E X X
 Literate E X X
 Numerate E X X
 Basic computer skills which include E X X
the ability to open and send emails,
able to use a PC and use the internet
 Evidence of other educational D X X
achievements
 NVQ levels. D X X

Knowledge

• Respect for an understanding of E X X

confidentiality
E
• Understanding of how illness affects X X
individuals and their families/carer

• Awareness of Policies regarding

D X X
protection of vulnerable adults
• Awareness of current issues affecting
D X X
the NHS and Stockport Integration
agenda
Experience

• Experience of working within a E X X

group/team

• Current experience of working in an D X X

out of hospital healthcare setting

8
Skills & Abilities
• Good communication skills E X X
• Good self/time management skills
• Ability to use own initiative and E X X
manage own workload
• Able to work effectively as part of a E X X
team
• Good communication (verbal, written, E X X
non-verbal) skills
• Computer literate e.g. able to use PC, E X X
Internet, email, word processing

• Able to be adaptable and flexible E X X

• Ability to follow verbal and written

instructions E X X

• Willingness to learn new skills and

develop E X X

Work Related Circumstances

Occupational Health Clearance E X X

Car owner/Driver E X X