ACKNOWLEDGEMENT

First of all, I thank An Giang University for creating the opportunity for me to
practice and experience work. During the 7 weeks of internship at the Small World
Foreign Language Center, all the teachers and students helped me a lot. I sincerely
thank everyone.

The first person would like to thank Mr. Phan Van Chi, who has spent many years
teaching and learned many good things to bring back and apply to the increasingly
growing and well-known center thank you because you accepted me to practice at the
learning center and taught me many good lessons and taught me those things to
develop my language more smoothly.

And the next person I want to thank is Ms. Do Huynh Trang, manager of the Small
World Foreign Language Center. The first days I came to the internship center, Ms.
Trang was the one who guided me to work, she was very dedicated and always gently
guided me, always making me feel comfortable and completing the job well. She
shared and confided to help me better understand the center so that I would not commit
a crime and always create good conditions for me and all the interns. I really thank
you for what you have helped me and my friends in the past time.

I would like to thank Mr. Pham Tan Tai, director of the Small World Foreign
Language Center, for creating the opportunity for me to practice at the center. I would
like to sincerely thank the teachers in the center for giving me the opportunity to be
exposed to many other jobs and more exposed to English. I would like to thank Ms.
Nguyen Kim Phuong and Ms. Bui Ngoc Khang, during my internship, I continued to
have a lot of stress with the two of them. They shared with me their career orientation
and management methods. They were always enthusiastic, cheerful, and very caring.
I thank them. so many.

Next, I would like to thank all the teachers at An Giang University for following
and supporting them. I would like to thank Ms. Lu Thi Thu Nguyen, who guided me
during the first internship period. She always guides me and my friends very
enthusiastically, always helping me understand d answer the questions that I and my
friends have so that they don't make mistakes when writing their internship reports.
Thank you for your enthusiastic support. Thank you students for your enthusiastic
cooperation so that I have more opportunities to communicate in English.

Finally, I would like to thank my family and friends for encouraging and helping
me during my internship so that I could complete the internship well.
 TABLE OF CONTENTS

INTRODUCTION ..................................................................................................... 1
LIST OF ABBREVIATIONS ................................................................................... 3
LIST OF PICTURES AND TABLES ...................................................................... 3
CHAPTER 1. DESCRIPTION OF SMALL WORLD FOREIGN LANGUAGE
CENTER ..................................................................................................................... 4
I. Introduction of Small World Foreign Language Center ................................ 4
II. Small World Foreign Language Center Organization .................................. 5
1. Teaching Staff in the Small World English Center ..................................... 5
2. Division of levels and classes at Small World Foreign Language Center .. 7
III. Facilities and Tasks.......................................................................................... 9
1. Facilities ........................................................................................................... 9
2. Tasks ................................................................................................................. 9
CHAPTER 2. INTERNSHIP ACTIVITIES ........................................................ 10
I. Description of the internship tasks .................................................................. 10
1. Working as a receptionist in the lobby ....................................................... 10
2. Translating text passages from English to Vietnamese and from
Vietnamese to English ....................................................................................... 11
3. Managing the classrooms ............................................................................. 11
4. Edting and designing .................................................................................... 11
III. The advantages and disadvantages of interning at the Small World
Foreign language Center...................................................................................... 14
1. Advantages ..................................................................................................... 14
2. Disadvantages ................................................................................................ 14
IV. Problems and Solutions ................................................................................. 15
V. The experiences learned from the internship ............................................... 15
CHAPTER 3. CONCLUSION AND SUGGESTIONS OF THE INTERNSHIP
.................................................................................................................................... 16
I. Conclusion ......................................................................................................... 16
II. Suggestion ........................................................................................................ 16
 1. Suggestions for Small World Foreign Language Center .......................... 16
2. Suggestions for An Giang University and Faculty of Foreign Languages
............................................................................................................................. 17
3. Suggestions for English major students at An Giang University ............. 17
REFERENCES......................................................................................................... 19
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INTRODUCTION

Graduation internship is a module that all fourth-year students in all majors must
take. I wrote this internship report to present details about my internship process at
Small World Foreign Language Center. When interning at Small World, I was
assigned the duties of a full-time employee. The purpose of the internship is to learn
how to operate and manage a foreign language center to apply to future work. The
Small World Foreign Language Center has helped me understand and manage quite
well. Therefore, I chose Small World as my internship because it made a lot of
impression on me when I learned about Small World. The first reason is that the
teachers at Small World are very dedicated and cheerful, always creating many
opportunities for interns to work in the right field, always caring, and giving very
professional guidance. The second reason is that it is a place to professionally train
students to help students master the skills to confidently participate in English exams.
The final reason is that the long-time center management and operations teacher will
have extensive experience in guiding interns. My internship report has been divided
into many small parts. The first part presents information about the Small World
Foreign Language Center. Second, I will talk about the process of doing the exercise
and the experience I accumulated. Third, I will talk about the difficulties and
advantages when I practiced at the center. In the final part, I will give some of my
opinions about the internship at Small World Foreign Language Center, An Giang
University to make better changes for the next internship. I hope that my opinions will
help English Language students find a good internship and that they will have
memorable memories for themselves. And next is the objective of the report, the goal
of the report is to summarize what has been done in the past 2 months of the internship.
Internship is to accumulate experience to find a job and I have also accumulated some
useful experience for my future work. After 2 months of internship and working at
the front desk, interacting and communicating in English with students and teachers,

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my skills have also improved. In short, I wrote a report to summarize the process of
my internship at the Small World Foreign Language Center.

Some other goals I want to mention:

- How to solve problems when talking with parents

- Learn how to manage and settle down in the lobby when students leave school

- How to use language when communicating with children

- I have learned how to take notes and test the language skills of the children before
placing them in the appropriate classroom.

I think the most important goal that I must always remember is to take notes on
all the work that I have done in the past at Small World Foreign Language Center.
That's all I will look at to write my internship report.

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LIST OF ABBREVIATIONS

 AGU: An Giang University

 FFL: Foreign Language Faculty
 IELTS: International English Language Testing System
 KET: Key English Test
 PET: Preliminary English Test
 MV: Mover
 WB: Wordbook

LIST OF PICTURES AND TABLES

Pictures

Picture 1. The Small World’s Staff

Picture 2. Small World Logo

Picture 3. Poster announcing the holiday April 30 - May 1

Picture 4. Classroom Management

Tables
Table 1. The Quantity Of Classes And Students In Every Course
Table 2. Classroom Management

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CHAPTER 1. DESCRIPTION OF SMALL WORLD FOREIGN LANGUAGE

CENTER

I. Introduction of Small World Foreign Language Center

After many years of formation and development, Small World Foreign Language
Center is one of the centers that attracts a lot of attention from parents and students.
The center has a team of teachers with many years of experience in the teaching
profession, always dedicated, positive, and enthusiastic in their teaching work. Small
World Foreign Language Center has many training programs including: Children's
communication language, elementary school English communication, Starters,
Movers, Flyer, IELTS, TOEIC, B1 test preparation, KET, PET test preparation,...
Trung always aims at the goal of serious, fun teaching and achieving good results.

The center was established under Decision No. 22/QD-SGDT dated January 11,
2017. It was previously a foreign language teaching institution established in 2012
after 10 years of teaching English in Long Xuyen.

Address: No.6 Nguyen Thien Thuan, Binh Khanh Ward, Long Xuyen City, An Giang
Province.

Telephone: 0947401613

Email: [email protected]
Opening Times:

Evening class 2-4-6 or 3-5-7:

Shift 1: 5:45 a.m. - 7:00 a.m.; Shift 2: 7:05 a.m. - 8:35 a.m

Class Saturday - Sunday: Morning 8:00 a.m. - 9:30 a.m.

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II. Small World Foreign Language Center Organization

1. Teaching Staff in the Small World English Center

Director: Mr. Pham Tan Tai

Manager: Ms. Do Huynh Trang
Teachers: 18
Security staff: 2
Total of classes: 38

Picture 1: The Small World’s Staff

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Pham Tan Tai

(Director)

Do Huynh Trang
(Manager)

Teachers:
Ngo Loi Loi
Tran Nhat Trinh
Nguyen Thi Kim Phuong
Bui Ngoc Khang
Luu Thi Thanh Hong
Nguyen Thi Thuy Trang
Mai Hoang Thien Truc
Vo Thi Ngoc Quy
Huynh Kim Ngan
Pham Nhat Hao
Vu Minh Khanh
Luu Thi Thanh Huyen
Le Thi Ty
Bui Ha Ngan Tuyen
Huynh Ngoc Tien
Tran Hong Thanh Nhi

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2. Division of levels and classes at Small World Foreign Language Center

The center has many classes at different levels, so the materials for students are only
for use in classes at the center. For example, the Starters book will provide lessons
such as listening, reading, writing, and images for you to color and distinguish colors.

Most Centers operate mainly in the evenings, with each class lasting 1 hour and 30
hours. The first shift will start from 5:45 a.m. to 7:00 a.m. and the second shift will
start from 7:05 a.m. to 8:35 a.m. The total number of students is nearly 400, divided
into 38 classes, each class has about 10-20 students.

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No Name of course Number of Number of

classes students

1 Kindergarten 5 60

2 Starters 8 80

3 Movers 8 80

4 Flyers 4 40

5 KET 3 40

6 PET 2 20

7 IELTS 2 20

8 TOEIC 2 20

9 Exam preparation grade 10 2 20

10 Exam preparation for 1 15

University grade 12

11 B1 1 16

Table 1. The quantity of classes and students in every course

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III. Facilities and Tasks

1. Facilities

Let students come to class in a comfortable and excited position and office staff
feel happy. Small World Foreign Language Center always fully meets the needs of
classroom and office equipment such as: TV, board, lamp, brush pen, speaker, fan,
air conditioner, table, chair, etc. Classrooms in the The classroom is always clean,
tables and chairs are neatly arranged to help students move easily and see the screen.
The classrooms are fully equipped with equipment, teaching aids, and computers to
help students access many different methods. The center also always focuses on
classroom decoration, lighting, and temperature. Maybe Small World Foreign
Language Center not only focuses on improving the quality of teachers, but also
cares about the learning environment and facilities that serve well for teaching and
learning. Every year, Small World constantly upgrades its facilities to increasingly
improve them, meeting the needs of high-quality learning and intervention, with a
complete teaching scale.

2. Tasks

Up to now, Small World Foreign Language Center has trained and accompanied
many students from grades 1 to 12 and university students. Without the help of
creating solid foundational knowledge that still stimulates interest, fun, and creativity,
these subjects will be more popular than before. Small World has been winging the
dreams of students to reach their goals in better careers and a more expansive future.

Small World focuses on and practices four main skills so that students can learn to
communicate with others and complete English exams well. In addition, Small World
also focuses on the speaking skills of students in all classes to edit and help them
communicate better.

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Picture 2. Small World Logo

CHAPTER 2. INTERNSHIP ACTIVITIES

I. Description of the internship tasks

The tasks I was assigned when interning at Small Foreign Language Center were
working as a receptionist in the lobby, translating texts from English to Vietnamese
and from Vietnamese to English, designing posters and managing classrooms. This
is the first time I have been exposed to these jobs. I feel quite scared and a little
excited to be able to directly work from simple jobs to complex jobs. These tasks
were not too difficult because I always receive support from Ms. Trang, the center
manager, so that I can complete them on time and without errors.

1. Working as a receptionist in the lobby

Every week in the afternoon, I went to the center for 3 days to sit at the reception
desk. The work I will do when I am on duty is to discuss with parents about registering
class schedules for children, providing study materials for students collecting fees,
and then reporting back to the center manager. In addition, when students register at
the learning center, I will test their English by asking them some English questions
for them to answer and some other basic knowledge. so that we can arrange you in
the appropriate class. Call parents to talk about the student's learning situation so that
parents can grasp their child's learning situation. When school is over, I will keep

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order in the lobby so that students do not joke around. Moreover, I was also taught by
the manager how to sign and stamp correctly and beautifully.

2. Translating text passages from English to Vietnamese and from

Vietnamese to English

In weeks 5 and 6, Ms. Trang, the center manager, gave me articles to translate. The
translation is an article about the problem of finding a job for recent graduates. This
translation took me a lot of time to do because I had to find vocabulary that was
reasonable and suitable for my current level. There were many Vietnamese words in
the article that could not be translated into English, so I asked my friends for helpd
and at the same time, this translation was also my English test. If I didn't translate well,
it would be bad. My post will not be appreciated. And fortunately, my paper was
completed well and better than my expectations. Furthermore, through translating
articles, I have also acquired the skills to use English in accordance with the context
and increased my vocabulary compared to before.

3. Managing the classrooms

In the afternoon around 5:45, I had to go to the center to get to the classes in time
to stabilize order and check if the students had brought enough books to study, using
English to communicate with them on different topics such as animals, vehicles,
toys,... my classmates were very good at understanding and answering all my
questions. The students are very cooperative and friendly, thanks to which my
classroom management is very fun and she is not bored

4. Editing and designing

On days when the center needs posters, banners, or logos, etc. to post on Facebook
to announce an event or recruit students, I am tasked with finding beautiful designs
suitable for each event to rely on. The content that the manager provides is designed
into an announcement poster, and after completion, it is sent back to the manager to
select beautiful and suitable articles to post on the center's Facebook page. On the

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holiday of April 30 - May 1, I designed a holiday announcement poster and my poster

was selected. I'm really happy about that.

Picture 3. Poster announcing the holiday April 30 - May 1

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No Dates Times (p.m.) Classes Teachers

1 27/2/2024 5h45- 7h00 MV5,6 Ms. Khang

7h05- 8h35 Level 3

2 3/3/2024 8h00- 9h30 Level 3 Ms. Ty

a.m.

3 9/3/2024 5h45- 7h00 MV Ms. Trang

4 12/3/2024 5h45- 7h00 Starters Ms. Phuong

7h05- 8h35 MV

5 19/3/2024 5h45- 7h00 MV5,6 Ms. Khang

7h05- 8h35 Starters 1,2

6 24/3/2024 8h00- 9h30 WB5 Ms. Phuong

a.m.

7 29/3/2024 5h45- 7h00 MV Ms. Khang

7h05- 8h35 Starters

8 2/4/2024 5h45- 7h00 Starters 7,8 Ms. Khang

7h05- 8h35 MV1,2

Table 2. Classes Management

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Picture 4. Classroom Management

III. The advantages and disadvantages of interning at the Small World Foreign
language Center

1. Advantages

During my internship at the Small World Foreign Language Center, I was really
lucky to have a wonderful manager, Ms. Trang. She always helped me
wholeheartedly in every job, and I considered that an advantage. my biggest. In
addition, the other teachers at the center are also very friendly and chatty and always
tell me the center's rules so that I don't violate them. The students also helped me, so
I could use English to communicate. Furthermore, an internship is an opportunity
for me to have direct contact with work so that I can discover many things such as:
my strengths and weaknesses, my lack of professional knowledge, my passion.
passionate about work…

2. Disadvantages

With the very enthusiastic guidance of the manager, I encountered fewer

difficulties. I have difficulty translating the article because I have to use many high-
level words that match the meaning of the words and sentences. Not only that, I often
make some small grammatical errors, and the usage of Vietnamese words is not
diverse. Sometimes I don't speak confidently when speaking in front of many teachers
and students. In addition, I made some mistakes when recording student registration
documents. At first, managing order in the duty lobby was quite difficult because I

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didn't know how to stabilize it and I had to ask for support from the manager, and
after 2 weeks I got used to this job.

IV. Problems and Solutions

The problems I have are the cause of my difficulties. In the early days, when
working at the front desk and interacting with many staff and students, I was really
shy to communicate, but after a while of being guided and talked to more by the
manager, I became more open and open. Start communicating more and more fluently,
no longer timid like before. How to solve the problem: When parents ask questions,
I'm quite hesitant to answer and sometimes don't know what information to tell them,
so I proactively ask more questions so the manager can provide more information.
Trust me so I can confidently answer. Another problem is that I should increase my
vocabulary by reading books every day and watching English programs so that when
students ask questions during communication, I can answer them.

V. The experiences learned from the internship

After 2 rather long months of internship, I have also accumulated a lot of useful
and necessary experience. I have experience working at the front desk and managing
registration documents at the center. I have never done this job before. Thanks to
this internship, I can do this job. I communicate with parents every day, so I also
understand their psychology and guide them. in the best way. I learned how to
manage paperwork and how to manage the center through instruction and practice.
Through the internship, I also have experience using office equipment, such as
troubleshooting errors on computers, how to use printers, etc. To be honest, I am a
person who is not very familiar with computers, I feel I found it very difficult to
adapt and work on the computer, but when I was interning and used the computer a
lot, I was taught and learned a lot of ways to handle and work on the computer. In
addition, my experience in organizing games such as making mini games at the
beginning of class and managing my classroom has also improved, and everyone

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responded enthusiastically. At first, I didn't know how to do it, so I was a bit

nervous. It was boring, but then I learned my lesson, for example, I had to prepare
small gifts to make the students more excited to participate. Furthermore, during my
internship at the center, I translated many articles and texts. I also had a lot of
experience in using English, expanding my vocabulary, and knowing how to use
English. him in many different fields. These experiences will probably be very
useful and practical for my future work.

CHAPTER 3. CONCLUSION AND SUGGESTIONS OF THE INTERNSHIP

I. Conclusion

This internship has left me with many experiences as well as many memorable
memories. This internship also gives me the opportunity to apply the knowledge I
have learned in practice and I have a more objective view of future work. During my
internship, I also listened to many comments from Ms. Trang so that I could improve
myself. I have received a lot of love and help from the students at the center, they
have conveyed their experiences and shown me what real work is like, for that I am
very grateful. In addition, the internship was also a great opportunity that helped me
do the right job in the industry. The experiences and knowledge I have accumulated
will help me in my future work.

II. Suggestion
1. Suggestions for Small World Foreign Language Center
I think with the increasing number of students wanting to learn English, more
centers should open more classes and increase the size of the classroom because the
number of students is increasing and to avoid an uncomfortable learning environment.
Teachers should communicate and let you speak English more when teaching in class
so that you can pronounce better and avoid mishearing and misunderstanding the
meaning of words. In addition, classrooms should be soundproofed and have separate
entrances and exits to avoid affecting surrounding classrooms and help students focus

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more on learning. The center should change some equipment such as tables and
televisions because they are quite old and install new air conditioners to make the air
cooler. Another thing is to expand the garage to have a spacious parking space to
avoid squeeze between cars. It is important to have more foreign teachers so that
students can have direct contact with them so that their listening ability can improve
and students can learn many cultural features while studying. Teacher shares in class.
And the last thing is that class time and break time should be rearranged because
without such flexibility, students will be pressured and not concentrate on class.

2. Suggestions for An Giang University and Faculty of Foreign Languages

I have some advice with the hope that teaching and learning at An Giang University
will be better and more successful. AGU and the foreign language department should
connect more with many companies and businesses to introduce students so that they
can have more suitable choices for themselves. Members need to regularly monitor
and support students in polytechnic issues. In addition, An Giang University and its
students should give students more access to foreign students so that they can be more
confident in communication and their listening abilities can also be improved. More
internship facilities should be produced for students because this is an opportunity for
them to gain more experience and experience in many fields. And I think we should
choose more time to do the internship so we can get used to the work in an octopus
way. Finally, we should give more time to write the internship report because we need
to revise and change some things ideas for better reporting.

3. Suggestions for English major students at An Giang University

Through this internship, I have learned many things and I want to share them with
my fellow English Language majors. First, I think I am a student so I have soft skills
such as the ability to use computers and solve computer problems. In addition to those
skills, I need to have the following important skills: communication skills, teamwork
skills, problem solving skills,... moreover, students must be active, enthusiastic during

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the internship process and, importantly, punctual. For example, you must do your
work and contribute on time, always be proactive in all tasks, and enthusiastically help
when needed. Always know how to listen and perform assigned tasks well so that
others have a good view and trust in you. Be proactive in communicating and don't
continue because communicating continuously every day is really important for you
to have more automaticity and one more thing is don't ask, if you ask, the other person
will answer you clearly. Obviously avoid, avoid asking impolite questions, harsh
questions and don't ask too many questions as it will affect others.

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REFERENCES

Small World's fan page (no date) Facebook. Available at:

https://www.facebook.com/profile.php?id=100083758084838.
100+ useful English teaching abbreviations • 7ESL (2020) 7ESL. Available at:
https://7esl.com/english-teaching-abbreviations/.

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