Issue No: 001

Effectivity: August 2024

Revision No: 000
Revision Date: ---

PAMANTASAN NG LUNGSOD NG MUNTINLUPA

University Road, Poblacion, Muntinlupa City, Philippines

GRADUATE COURSE SYLLABUS

MUNTINLUPA CITY VISION

We envision Muntinlupa City as one of the leading investments hubs in the country with educated, healthy and God-loving people living
peacefully and securely in a climate change adaptive and disaster resilient community under the rule of transparent, caring, and accountable
leadership.
MUNTINLUPA CITY MISSION
• To promote a broad-based economic growth and business-friendly environment for sustainable development;
• To protect every person from natural and man-made hazards by ensuring strict enforcement of necessary safety measures;
• To provide quality social services that include education, health care, livelihood and employment, socialized housing, and social assistance,
among others; and
• To institutionalize community participation in local governance, environmental protection, and economic development.
PLMUN VISION
A dynamic and highly competitive higher education institution committed to people empowerment towards building a humane society
PLMUN MISSION
To provide quality, affordable and relevant education responsive to the changing needs of the local and global communities through effective
and efficient integration of instruction, research and extension; to develop productive and God-loving individuals in the society.
COLLEGE VISION

The PLMun Graduate School believes that Education is an instrument of change through leadership development
toward the development of people in their respective communities. Likewise, it adheres to the University
Commitment for quality professional training with premium value for total human development.
COLLEGE MISSION

The PLMun Graduate School is committed to total human development and people empowerment to:

1. Manifest strong intellectual competence and moral integrity

2. Gain advance knowledge through critical and creative thinking in research and innovative
programs in school offices and community
3. Commit to professionalism and authentic human development for nation building.

A. COURSE INFORMATION

Course Code: MBA507

Course Title: Production and Operations Management
Course Units: 3
Prerequisites:
Department: Master in Business Administration
College: Graduate Studies
Semester: First Semester
Academic Year: 2024-2025
Professor/s: Denny Lou A. Bendejo
Venue: Google Classroom
Section: MBA 0123
Schedule: 7:00AM – 10:00AM
B. COURSE DESCRIPTION

This course tackles the nature, scope, functions and importance of production and operations management
in business. It includes discussions on productivity, competitiveness and strategy, forecasting, production
system design, process selection and capacity planning, facilities layout, design of work systems, quality,
scheduling and supply chain management. Cases will also be used to illustrate and apply the basic
production and operations concepts and tools commonly used in business firms.

WHERE IS THE COURSE SITUATED IN THE FRAMEWORK

OF THE PLMUN CURRICULUM?
✓ GROUNDING: Establishing fundamental knowledge, skills, and values
✓ IMMERSING: Deepening understanding and engaging localities
✓ EXPLORING: Reconnoitering globalities and rethinking the complex world
POSITIONING: Forging identity toward sustainability, justice, and social transformation

C. PROGRAM LEARNING OUTCOMES

PROGRAM LEARNING OUTCOMES

Apply advance knowledge and skills in a specialized or multidisciplinary field of study for
PLO1:
professional practice, self-directed research, and lifelong learning.
Demonstrate knowledge and skills in professional/creative work or research that requires self-
PLO2:
direction and/or leadership in a specialized or multi-disciplinary professional work/research
Evaluate business environment and industry structure using different theoretical or conceptual
PLO3:
frameworks.
Acquire a high substantial degree of independence that involves exercise of leadership and
PLO4:
initiative individual work or in teams of multidisciplinary field.
PLO5: Technological knowledge to understand and Integrate technology in any business model.
PLO6: Identify and develop new ideas, process, and systems for a business entity.
PLO7: Prepare and implement strategic direction and action plan.
This section applies to a graduate student who is enrolled in of the MBA program under which the course is administered.

D. COURSE LEARNING OUTCOMES

By the end of the course, students should be able to

COURSE LEARNING OUTCOMES

CLO1: Comprehensively understand the principles and practices involved in managing production and
operations.
Explain the role and functions of production and operations management to an
CLO2:
organization, as well as its relevance into today’s fast changing world.
Enhance graduate students’ ability to demistify and analyze business problems related to
CLO3: production and operations management and by applying machine learning as a tool in problem
solving methodologies.
Prepare and present business report through evidenced-based data, gathered thru quantitative and
CLO4:
qualitative analysis, hence, applying standards of professional and ethical responsibility.

ALIGNMENT OF THE COURSE LEARNING OUTCOMES

TO THE PROGRAM LEARNING OUTCOMES

PLO1 PLO2 PLO3 PLO4 PLO5 PLO6 PLO7

CLO1 ✓ ✓ ✓ ✓ ✓
CLO2 ✓ ✓ ✓ ✓ ✓ ✓
 CLO3 ✓ ✓ ✓ ✓ ✓ ✓ ✓
CLO4 ✓ ✓ ✓ ✓ ✓ ✓ ✓

E. COURSE OUTLINE

WEEK COURSE TOPICS AND INTENDED LEARNING CLOs

REFERENCES OUTCOMES
1 Course Guidelines and Syllabus • Know the basic details, CLO1
guidelines, and significance
of the course

1 Introduction to Production and • Acquire fundamental CLOs 1 and 2

Operations Management knowledge on the
1. Nature of POM importance of operations
2. Historical Background management to industries
3. Key Issues for Today’s Business
Operations • Familiarize oneself with
concepts and historical
evolution of Operations
Management

• Understand some key issues

faced by business industries
2 Competitiveness, Strategy and • Obtain basic knowledge on CLOs 1-4
Productivity the principle of strategic
1. Introduction planning vis-à-vis business
2. Competitiveness application
3. Mission and Strategies • Familiarize oneself on ways
4. Operations Strategy that business organizations
5. Implications of Organization Strategy compete, likewise know the
for Operations Management reasons why these business
6. Transforming Strategy into Action: organizations fall.
The Balanced Scorecard • Be able to define
7. Productivity productivity and explain
why is it important to
organizations
Forecasting • Understand and appreciate CLOs 1-4
• Introduction the basic principles of
• Features Common to All Forecasts forecasting as applied in
business operations
• Elements of a Good Forecast
• Learn the basic elements of
• Forecasting and the Supply Chain a good forecast
• Steps in the Forecasting Process • Apply the different forecast
• Forecast Accuracy methodologies
• Approaches to Forecasting • Apply different forecast
• Qualitative Forecasts methodologies to come-up
 Forecasting - Problem solving with predictive business
Forecasts Based on Time-Series Data data .
• Understanding and
analyzing business trends
• Formulating conclusions
based on observed trends
5 Research Day • Prepare research topic CLOs 1-4
focusing on the
application of POM in
different business
organization.
•
6 Product and Service Design • Know the strategic CLOs 1 and 4
1. Introduction importance of product and
2. Idea Generation service design
3. Legal and Ethical Considerations • Appreciate the reasons for
4. Human and Cultural Factors design or redesign
5. Global Product and Service Design • Know the different phases
6. Environmental Factors: Sustainability in product or service design,
7. Other Design Considerations likewise some issues which
8. Phases in Product Design and can be encountered.
Development • Know some guidelines for
o Designing for Production successful product or
service design
7 Strategic Capacity Planning for • Familiarize with capacity CLOs 1 and 4
Products and Services planning,i.e; its importance
1. Introduction in a business’ operation.
2. Capacity Decisions Are Strategic
3. Designing and Measuring Capacity • Appreciate the various
4. Determinants of Effective Capacity methods in measuring
5. Strategy Formulation capacity .
6. Forecasting Capacity Requirements
7. Additional Challenges of Planning • Know the different steps in
Service Capacity resolving constraint issues
8. Do It In-House or Outsource It? likewise approaches that are
9. Developing Capacity Strategies useful for evaluating
10. Constraint Management capacity alternatives.
11. Evaluating Strategies
o Operations Strategy

8 Decision Theory • Apply the principles and CLOs 1-4

1. Introduction skills in quantitative
2. The Decision Process and Causes of research to be able to come-
Poor Decision up with sound business
3. Decision Environments recommendation
4. Decision Making under Certainty
5. Decision Making under Uncertainty • Apply sensitivity analysis
6. Decision Making under Risk. on a simple decision
7. Expected Value of Perfect Information problem

9 MIDTERM EXAMINATION
10 Process Selection and Facility Layout • Describe the importance of CLOs 1-4
1. Introduction process selection and the
2. Process Selection importance it has on the
 3. Technology organization and its supply
4. Process Strategy chain
5. Strategic Resource Organization: • Compare the four basic
Facilities Layout processing types
6. Designing Product Layouts: Line • Describe how to develop
Balancing layout alternatives
7. Designing Process Layouts
11 Work Design and Measurement • Describe the importance of CLOs 1-4
1. Introduction work design, likewise the
2. Job Design advantages and dis-
3. Quality of Work Life advantages of
4. Methods of Analysis specialization.
• Describe and compare time
5. Motion Study
study methods
6. Work Measurement • Know the stopwatch time
study and work sampling
12 Location Planning and Analysis • Know some of the main CLOs 1-4
1. The Need for Location Decisions reasons organizations need
2. The Nature of Location Decisions to make location decisions.
3. Global Locations Why is it important?
4. General Procedure for Making
Location Decisions • Apply the techniques to
5. Identifying a Country, Region, evaluate location
Community, and Site alternatives
6. Service and Retail Locations
7. Evaluating Location Alternatives
a. Locational Cost-Profit-Volume
Analysis
b. The Transportation Model
c. The Center of Gravity Method
13 Management of Quality • Discuss the philosophies of CLOs 1-4
1. Defining Quality quality Gurus
2. The Evolution of Quality • Identify determinants of
Management quality
3. The Foundations of Modern Quality • Describe the costs
Management: The gurus associated with quality
• Describe and use various
4. Total Quality Management
quality tools
5. Problem solving and Process
Improvement
6. Quality Tools
7. Benefits of Good quality – The
consequences of Poor Quality

14 Quality control • Describe the need for CLOs 1-4

1. Introduction quality control
2. Inspection • Discuss the basic issues of
o How much to inspect and how inspection
often • Know how control charts
o Where to inspect in the are used to monitor process
process and the concepts that
3. Statistical Process control underlie their use
• Know how to assess process
capability
 15 Inventory Management • Discuss inventory CLOs 1-4
1. The nature and importance of management, its functions
inventories and types
2. Inventory ordering policies • Discuss the main
3. Requirements for Effective requirements for effective
Inventory Management management
4. Economic Order quantity Models • Describe the A-B-C
5. Reorder point Ordering approach , the basic EOQ
model and its assumptions
• Describe reorder point
models
16 Just-In-Time and Lean Operations • Discuss the terms lean CLOs 1-4
1. Introduction, operations and JIT, as well
2. Supporting Goals, as the main characteristics
3. Building Blocks, of lean systems
4. Lean Tools • Know the benefits and some
5. Transitioning to a Lean System, of the risks of lean
6. Lean Services, pp634 operation
• Know the wastes according
to lean philosophy
• Describe key lean
improvement tools
17 Scheduling • Know the basic principle of CLOs 1-4
1. Scheduling Operations, scheduling
2. Scheduling in High-Volume Systems, • Discuss the difference
3. Scheduling in Intermediate-Volume methods scheduling as
Systems applied to manufacturing
4. Scheduling in Low-Volume Systems and services
5. Scheduling Services
18 FINAL EXAMIINATION

F. ASSESSMENT AND RUBRICS

Each student will be graded based on the following requirements:

ASSESSMENT TASK WEIGHT CLOs

Class Participation 15% CLOs 1-3

Throughout the semester, students are expected to have an active involvement

in class. Students must be sure to study the required readings assigned for each
week or set of weeks because class participation will be assessed in terms of
how students thoroughly understood, convincingly applied, and intelligently
made sense of the insights, ideas, and concepts discussed by the different
authors.

Group Mini Case study/ Quiz 35% CLOs 1-3

A mini case problem will be given by group to see how the lessons learned will be
apply in the context of an actual by identifying the problem, pinpoint possible
solutions, and create holistic action plans.
Operations Research Paper 40% CLOs 1-3
Attendance 10 %
TOTAL 100%
ADD RUBRICS

G. TEACHING-LEARNING ACTIVITIES

WEEK TEACHING-LEARNING ACTIVITIES AND METHODS CLOs

1 • Lecture (powerpoint presentation, copy of syllabus) CLO1
o A short lecture on the specific details of the course syllabus
o An introductory lecture on the nature and purpose of the
course
2 • Individual assignment of task, reporting (powerpoint presentation, CLOs 1 and 3
assigned reading materials)
o Oral presentation on the given topic
• Participative class discussion (oral presentation, powerpoint), with
intermittent lecture on the reported topic.
o An interactive discussion facilitated with a series of questions
on the significance of the reported topic’s key concepts
3–4 • Individual assignment of task, reporting (powerpoint presentation, CLOs 1-4
assigned reading materials)
o Oral presentation on the given topic
• Participative class discussion (oral presentation, powerpoint), with
intermittent lecture on the reported topic.
o An interactive discussion facilitated with a series of questions
on the significance of the reported topic’s key concepts
5-6 • Individual assignment of task, reporting (powerpoint presentation, CLOs 1-2
assigned reading materials)
o Oral presentation on the given topic
• Participative class discussion (oral presentation, powerpoint), with
intermittent lecture on the reported topic.
o An interactive discussion facilitated with a series of questions
on the significance of the reported topic’s key concepts
7-8 • Individual assignment of task, reporting (powerpoint presentation, CLOs 1 and 3
assigned reading materials)
o Oral presentation on the given topic
• Participative class discussion (oral presentation, powerpoint), with
intermittent lecture on the reported topic.
o An interactive discussion facilitated with a series of questions
on the significance of the reported topic’s key concepts
9 Midterm Examination
10 • Individual assignment of task, reporting (powerpoint presentation, CLOs 1-4
assigned reading materials)
o Oral presentation on the given topic
• Participative class discussion (oral presentation, powerpoint), with
intermittent lecture on the reported topic.
o An interactive discussion facilitated with a series of questions
on the significance of the reported topic’s key concepts
11-12 • Individual assignment of task, reporting (powerpoint presentation, CLOs 1-4
assigned reading materials)
o Oral presentation on the given topic
• Participative class discussion (oral presentation, powerpoint), with
intermittent lecture on the reported topic.
o An interactive discussion facilitated with a series of questions
on the significance of the reported topic’s key concepts
13-14 • Individual assignment of task, reporting (powerpoint presentation, CLOs 1-4
assigned reading materials)
 o Oral presentation on the given topic
• Participative class discussion (oral presentation, powerpoint), with
intermittent lecture on the reported topic.
o An interactive discussion facilitated with a series of questions
on the significance of the reported topic’s key concepts
15-17 • Individual assignment of task, reporting (powerpoint presentation, CLOs 1-4
assigned reading materials)
o Oral presentation on the given topic
• Participative class discussion (oral presentation, powerpoint), with
intermittent lecture on the reported topic.
o An interactive discussion facilitated with a series of questions
on the significance of the reported topic’s key concepts
18 Final ExamniationMidterm Examination

H. COURSE READINGS AND REFERENCES

Books/Book Chapters

Stevenson, William J., Operations Management 13th Edition (International), McGraw Hill, New York, USA,
2018

Stark, R. et.al. (2017). Sustainable Manufacturing: Challenges, Solutions and Implementation Perspectives, Springer-
Verlag New York, LLC, ISBN9783319485140

Mateo, J. R. S. C. (2015). Management science, operations research and project management. England: Gower
Publishing Limited

Evans, James R., Total Quality Management . 9th Edition. Cengage Learning Asia, 2014.

Thomas Pyzdek, Paul Keller: The Handbook for Quality - A Complete Guide to Operational Excellence
2nd Edition.

Vincent K. Omachonu, Ph.D., Joel E. Ross, Ph.D., “Principles of Total Quality 3rd edition”

I. GRADING SYSTEM

The grading system for the undergraduate students at the end of every semester is as follows:

GRADE RATING LETTER GRADE REMARK

97-100 1.00 A+ Passed
94-96 1.25 A Passed
91-93 1.50 B+ Passed
88-90 1.75 B Passed
85-87 2.00 B- Passed
82-84 2.25 C+ Passed
79-81 2.50 C Passed
76-78 2.75 C- Passed
75 3.00 P Passed
4.00 INC Incomplete
74 and below 5.00 F Failed
6.00 UW Unauthorized Withdrawal
Notes:
1. A student is marked “AW” if he/she followed the Authorized Dropping procedure prescribed by the Office of the Registrar.
2. A grade of 5.00 (Failed) is given for the following reasons:
a. Inability to satisfy the minimum requirements of the subjects
b. Excessive Absences
c. Cheating during major examinations
3. A base 60 transmutation table must be used in assessing student performance in examinations.

J. CLASS POLICIES

1. Attendance shall be checked regularly. University rules on lateness and absences shall be followed.
2. Proper classroom decorum shall always be observed.
3. All mobile phones shall be put on silent mode.
4. All course requirements shall be submitted on time. Late submissions shall have corresponding
deductions.
5. Students who are caught cheating and plagiarizing in any form shall be punishable by university rules.
6. Class standings shall be posted before they are released as final marks. Questions regarding grades
shall be raised during this period. Once grades are submitted at the end of the semester, they shall be
considered final. Change of grades shall be possible only if there is an error in computation.
7. Consistent with the provisions of Republic Act 11313 or the Safe Streets and Public Spaces Act of
2019, the Pamantasan as a whole and this class in particular will not in any way tolerate any form of
gender-based sexual harassment. Members of the classroom are expected to respect one another
regardless of sexual orientation and gender identity expression.

K. CONSULTATION HOURS

NAME OF FACULTY EMAIL DAY/S TIME

Prof. Denny Lou A. Bendejo, [email protected]
MBA

APPROVAL

Prepared by: Reviewed by:

_______________________
Professor Department Chair
Recommending Approval: Approved by:

Dr. Remedios R. Cunanan Dr. Danilo B. Solayao

Dean Vice President for Academic Affairs