This is
Konecranes
DATE
AUTHOR
Public document © 2020 Konecranes. All rights reserved.
2
Contents
1. Konecranes as
a company
2. Our customer
offering
3. Technology
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3
Konecranes as
a company
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A technology company
Konecranes is a global industry-leading
group of Lifting Businesses™. Everything
we do is targeted at one goal: improving
the safety and productivity of our
customers’ operations.
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Our Mission and Vision
Our Mission
We’re not just lifting things,
but entire businesses.
Our Vision
We know in real time how millions of lifting
devices perform. We use this knowledge around
the clock to make our customers’ operations
safer and more productive.
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Our values
Our values lay the cultural foundation for how we
operate as a company.
Trust in people:
We want to be known for our great people.
Total service commitment:
We want to be known for always keeping our
promises.
Sustained profitability:
We want to be known as a financially sound
company.
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Konecranes’ journey towards becoming an industry shaper
Shaping
2015 –
Visionary
2005 – 2015
Becoming an industry shaper
Trailblazer by strengthening the position as
– 2005 an industry leader, changing the
From a company with a strong market dynamics and
market position to a visionary fundamentally redefining the
player with high investments in operating model
Trailblazer with a unique technology products, digital
service strategy and competitive services, processes and emerging
products, consolidator in markets
developed markets to become a
key player in the industry
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Current focus areas
Growth Profitability Technology People
performance: performance: performance: performance:
Customer Realizing full Engineering Lifting
experience potential capabilities People
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Konecranes in numbers in 2019
ACTIVE IN EQUIPMENT IS SERVICE IS GROUP OPERATING MARGIN
50 62% 38% 8.3% €3.33
BILLION IN SALES
COUNTRIES OF TOTAL SALES OF TOTAL SALES OF NET SALES
600,000
ASSETS UNDER SERVICE
AGREEMENT
MORE THAN
18,000
20,000 EMPLOYEES
REMOTE CONNECTIONS
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Being close to our customers through a local presence
Sales per
region 2019
(MEUR) AME
34%
• AME 1,146
• EMEA 1,714
52%
• APAC 467 EMEA
Personnel per
region 2019 14%
APAC
• AME 3,319
• EMEA 10,126
• APAC 2,751
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© 2020 Konecranes. All rights reserved.
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Konecranes corporate
responsibility
PEOPLE INTEGRITY SAFETY ENVIRONMENT
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Company history
1910s
Manufacturing starts 1940s 1960s 1980s 2000s 2017
in Helsinki Expanding to Establishing Expansion Entry to the Chinese Acquisition of
Hyvinkää a service strategy to America market and lift trucks the MHPS business
1930s 1950s 1970s 1990s 2010s 2020
Developing electric Production of harbor Bulk material Independent Expansion to Bought full ownership
hoists cranes starts handling starts company emerging markets of our Asian MHE-
Demag JV
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Family of leading brands
Service & industrial
Power brands Ports solutions
equipment
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Customer offering
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Unmatched customer offering
Industrial Port
Service
Equipment Solutions
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Konecranes Service
We provide specialized maintenance services
and spare parts for all types and makes of
overhead industrial cranes and hoists. Our
objective is to improve the safety and
productivity of our customers' operations.
Lifecycle Care is our comprehensive and Lifecycle Care
systematic approach to managing customer Improving safety and
productivity in Real Time
assets; connecting data, machines and people
to deliver a digitally-enabled customer
experience in real time.
Lifecycle Care is designed to maximize the
productivity of uptime and minimize the cost of
downtime, thereby achieving the highest
lifecycle value for our customers' equipment.
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Konecranes Service by numbers
7,500 4,200
SERVICE INSPECTORS AND TECHNICIANS
SERVICE EMPLOYEES
OPERATING IN
600,000 50
ASSETS UNDER SERVICE AGREEMENT COUNTRIES
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Transforming the delivery of maintenance services
Industrial companies all over the globe are
talking about digitalization and the Internet of
Things (IoT). Konecranes Service is not just
talking about IoT, we are using it, transforming
the delivery of maintenance services in every
aspect of our day-to-day operations.
Our customers expect transparency and speed.
We do this through our digital ecosystem
including yourKONECRANES.com customer
portal, ecommerce site Konecranes STORE,
global enterprise platforms and a growing
number of productivity-enhancing apps.
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Konecranes’ customer-centric approach
Improves customer’s cumulative experiences across multiple touchpoints
Clarity and simplicity in the sales inquiry and order interface
Professional and timely communications with the customer
Fast order handling and punctual delivery
Global service network with solid response time
Lifecycle Care in Real Time that results in highest lifecycle value
Voice of Customer
konecranes.com craneadvisor.konecranes.com TRUCONNECT® yourKONECRANES.com store.konecranes.com
Customer advocacy and
Website Online crane selection tool Remote Service Customer portal E-commerce
satisfaction survey
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Our products
PARTS MODERNIZATIONS DIGITAL SERVICE WORKSTATION INDUSTRIAL CRANES – ENGINEERED-TO-
PORTFOLIO LIFTING SYSTEMS CONFIGURED-TO- ORDER CRANES
ORDER CRANES (CTO) (ETO)
NUCLEAR PRODUCTS FOR PROCESS MODULAR UNIVERSAL COMPONENTS
CRANES HAZARDOUS CRANES CRANES CRANES
ENVIRONMENTS
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Our products
FORKLIFT REACH STRADDLE BOXPORTER YARD
TRUCKS STACKERS CARRIERS RMG CRANES
MOBILE SHIP-TO-SHORE AUTOMATED AUTOMATED SHIPYARD
HARBOR (STS) CRANES STACKING CRANE HORIZONTAL CRANES
CRANES (ASC) SYSTEMS TRANSPORT
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Customer industries
CONTAINER SHIPYARDS WASTE TO ENERGY PAPER AUTOMOTIVE
HANDLING AND BIOMASS AND FOREST
POWER METALS GENERAL MINING PETROLEUM
PRODUCTION MANUFACTURING AND GAS
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Technology
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Konecranes provides technology to improve the customer’s
operational performance
Process Connected & Efficient &
optimization digital processes intelligent devices
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Solutions to lifting businesses are continuously evolving
Smart features
Volumes
Safety
Reliability
Ease of use
Cost-efficiency
Smart products
Adaptability
Predictability
Process-awareness
Connectivity Smart systems
Optimized performance
Artificial intelligence
Machine to Machine integration
End-to-end efficiency
Standard lifting needs Advanced lifting needs
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Core of Lifting – from small hoists to large cranes
SLX chain hoist SMARTON trolley BOXPORTER RMG
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Konecranes’ Industrial Internet portfolio
Crane operation and Cranes with on-board
maintenance: data acquisition and
transparency and
KPI calculation
recommendations to
capabilities
customer
yourKONECRANES.com
Connected Sales Connected
R&D
Connected
Dedicated, secured Remote
service
Konecranes data cloud Center
technician
with analytics
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Industrial Internet – the way forward
Industry 4.0 ready • Intelligence will expand to
Site and equipment analytics lighter devices from heavy
and information Customer’s process equipment.
systems (ERP etc.)
After-sales support through Device operations • Economies of scale due to
continuous delivery integrating to different
operation execution
implementing the same
systems technologies over different
Autonomous operation
product portfolios. Offers
unified insights to
customer’s fleet.
• New software-based
Open interfaces to external third- offering.
party information and operational
ecosystem
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We create new technologies in an extended ecosystem
Co-creating
Collaborating with
with customers, Innovating
universities
large industrial with startups and
and research
and software SMEs
bodies
companies
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