For Foreign Nationals

Open an Account Reset your PIN

Japan Post Bank procedures

on your smartphone.

Procedures available via the app

Approx. 15 –20 min Approx. 5 –10 min

*1 *3
Open an Account (Application) Reset your PIN
Apply to open an account* 1 easily If you forget your cash card PIN,
with your residence card* 2 and you can easily reset it.
smartphone.

*1 The application must be confirmed by the Savings Administration Center before an account can *3 You can only reset your PIN with the Japanese and English versions.
be opened. The result of the confirmation will be sent to the e-mail address you provided, in
approximately 2 weeks.
*2 The date of expiration on your residence card must be more than three months after the
application date, and your current address must be listed on the card.
If your residence status is “Student” or “Technical Intern Training,” you are required to submit
a student ID, employee ID, or certificate of enrollment.

Why use the app?

POINT 1 POINT 2
Procedures to open an account
No membership
available in English,
registration required!
Chinese (Simplified),
Start using the app immediately
Vietnamese, or Japanese

POINT 3 POINT4
One answer for each question!
Do it all from your smartphone!
Proceed by answering questions
Use the app anywhere, anytime
quick and easy!

Install
Yucho Tetsuzuki App
iPhone Android
* iPhone is trademarks of Apple Inc. registered in the U.S. and other countries.
* Android is trademarks of Google LLC.
* Customers are responsible for data charges related to downloading, updating, and using the app.
 Procedures

*1 *3
Open an Account (Application) Reset your PIN
You can easily apply to open an account If you have an ID document with an IC chip,
with your residence card*2. you can use your card immediately after
A bankbook is not issued. resetting your PIN.

4 Easy Steps Approx. 15–20 min

3 Easy Steps Approx. 5 –10 min

S T E P1 S T E P1

Open the app and review Open the app Review the
the important notices precautions

STEP2 STEP2
Verify your identity with an
Verify your identity with
identification document with IC
your residence card*2 chip*4 and your account number

STEP3 STEP3

Simply answer a few Enter new PIN

questions to apply PIN Reset Complete!

*3 You can only reset your PIN with the Japanese and English versions.
S T E P4 *4 Eligible identification documents are a residence card, driver's license, or Individual number

Confirm your details to card obtained in Japan. When using your driver's license, you must enter the two PINs that you
set when you received it.

complete your application!

*1 The application must be confirmed by the Savings Administration Center before an account can
be opened. The result of the confirmation will be sent to the e-mail address you provided, in
approximately 2 weeks.
*2 The date of expiration on your residence card must be more than three months after the
application date, and your current address must be listed on the card.
If your residence status is “Student” or “Technical Intern Training,” you are required to submit
a student ID, employee ID, or certificate of enrollment.
*Please note that some procedures may not be available. Please read the precautions displayed in the app and on the Japan Post Bank website.
*Please note that we only accept individual applications, and applications submitted on behalf of another person will not be accepted.

For more details

Check the Japan Post Bank website It provides detailed instructions and
which explains how to use Yucho Tetsuzuki App information about the various procedures.
Guidebooks are available in English, Chinese
Japan Post Bank Website (Simplified), Vietnamese, and Japanese

Chat with us whenever you want

If you encounter any problems, 24 24 hours a day
use specific keywords to search the FAQ

Inquiries regarding Yucho Tetsuzuki App

Yucho App support desk (toll free) : 0120 -210 -765 For more information about Japan Post Bank’s
products and services, please visit the Japan
Business Hours Please check the contact page on the Japan Post Bank website
* This service is also available free of charge from mobile phones. Post Bank website.
* VoIP and similar services may not be supported.
* If your phone is set to withhold your number when making calls, please dial 186 at the beginning of the https://www.jp-bank.japanpost.jp/
above phone number. Post offices function as representatives providing Japan Post Bank products
* Japanese only. Customers who do not speak Japanese should contact us together with a Japanese-speaking and services.
customer.