Lakhan Singh Dhakar
Jaipur, Rajasthan, India
[email protected] 8003570990
linkedin.com/in/lakhan-singh-dhakar-a49198182
Summary
Experience 6.5 years Team Lead with a demonstrated history of Skilled in Warehouse Operations Management.
• Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive
workplace culture to align with organizational mission and values.
• Talented proficient in sawmill safety and operations protocols. Team-oriented and reliable in moving materials,
completing cuts and processing finished products. Well-organized, methodical and diligent with superior work
ethic.
• Logistics responsibilities include organizing and monitoring storage and distribution of goods. The goal is to
manage the entire order cycle so as to enhance business development and ensure sustainability and customer
satisfaction.
Experience
Assistant Manager _ Logistics Operation
May 2024 to till…
Coordinated and oversaw execution of logistics operations.
Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
Handled and prioritized high call volumes and customer inquiries.
Updated internal tracking and reporting systems throughout shift to maintain accuracy in sales data.
Identified and implemented supply chain improvement opportunities.
Oversaw all logistics functions for key departments, including general engineering, maintenance, tactical and health
services.
Fostered strong relationships with local and national vendors and suppliers.
Followed established procedures and protocols regarding loads to promote integrity of shipments.
Prepared inventory for shipment by attaching tags and labels.
Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
Implemented and planned warehouse safety and security programs and activities.
Directed investigations to verify and resolve customer or shipper complaints.
Identified opportunities to reduce cost and improve productivity.
Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Monitored product import or export processes to verify compliance with regulatory or legal requirements.
Assistant Manager (Warehouse & Logistics Ops.)
Fashor Lifestyle Pvt. Ltd.
Jan 2023 – May 2024 (1 year 5 month)
• Managing end to end operations on a daily basis in the warehouse.
• Executing inbound and outbound/inventory operations, managing flow of orders and ensuring that products are
shipped on time.
• Ensures quality check of all shipments/bags and ensures zero missing shipments with value and count.
• Preparation of various MIS reports like Inbound, outbound, RTO and aging reports.
• Monitor the NDR/RTO and find solutions for reducing the monthly NDR & RTO percentage.
• Monitoring and auditing of daily, weekly & monthly performance reports to ensure smooth execution of
operations.
• Conducting 5S audits for the delivery station on a daily basis.
• Ability to manage day and night shifts.
• Resolve customer escalation if any issue related to RSO pick-up and delivery raised ticket and closed the same
day.
• Controls inventory levels by conducting physical counts reconciling with data storage systems.
• Control damages and maintain below .002%
• Liquidate to near to expiry articles and consolidate to sale.
• Mapping bay Id as per storage location and execute all article in the SAP
• Handling customer complaints & cross-functional communication.
Develop accurate, consistent, and enhancements in dispatch process.
• Provide detailed routine management information on return performance.
• Make sure all employees adhere to company’s policies and guidelines.
• Ensure all market place tickets raised with in TAT.
• To maintain shrinkage (to maximum reduce Bad/Damage parentage.
Sr. Executive
Reliance Retail
Nov 2021 – Dec. 2022 (1 year 1 month)
• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing
program, operational, and personnel policies and procedures.
• Safeguards warehouse operations and contents by establishing and monitoring security procedures andprotocols
Communicating effectively with clients and responding to their requirements.
• Booking sub- contractors and ensuring they deliver within agreed terms.
• Confronting climate change issues by implementing transport strategies.
• Strategically plan and manage logistics, warehouse, transportation, dispatch, warehouse in and out, andcustomer
services.
• Direct, optimize and coordinate full order cycle.
• Liaise and negotiate with suppliers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency. • Arrange
warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints.
• Supervise, coach and train warehouse workforce.
• Meet cost, productivity, accuracy and timeliness targets.
• Lead a team of cross department logistics coordinators, providing direction, and continuous feedback
• Developing, implementing, and maintaining policies and procedures for operations such as on-time
delivery, OTRQ, and aging AR reconciliation
• Cross-Departmental collaboration with internal business partners
• Manage 3PL/carrier’s performance to timely appointment setting, on-time delivery, and reconcile exception issues.
• Manage revenue recognition to meet monthly and quarterly company goals
• Manage aging AR relating to delivery issues
• Manage, report, and provide an action plan to support carrier score card target
• Implement specific KPIs related to employee’s job duties and hold employee reviews, providing additional
training for performance improvement
• Manage employees to IOD/POD metrics, including but not limited to, internal
• Maintain metrics and analyze data to assess performance and implement.
Warehouse Supervisor
DIRECT | Empowering Retailers
Jan 2018 - Nov. 2021 (3 years 11 months)
• Inbound and Outbound Process.
• Inventory management.
• Warehouse Management.
• Planning Delivery time table.
• Ensure Stores have enough stock.
• To maintain inventory in warehouse.
• Responsible to make E- way bill.
• Communicate with clients regarding their dispatch coordination.
• Overseeing the ordering and packing process Monitoring stock level.
• Purchase and dispatch goods.
• Ability to anticipate and solve problems.
• Excellent organizational skills and attention to detail. # Ability to meet deadlines.
• Proficient with data entry and inventory software and systems.
• Assist in daily warehouse SOP.
• Last Mile operation
• First Mile operation
• Able to do the judgment of daily task
• Train warehouse associates in job duties
• Work on overall matrices as per distribution
• Lead a team of 50+
Education
Suresh Gyan Vihar University
Master of Business Administration - MBA, Business Administration, Operations Management
Jaipur National University
B.sc, Multimedia
Skills
SAP Materials Management (SAP MM) • Inventory Management • Supply Chain Management • Logistics Management •
Transportation • Troubleshooting • Adaptability • Accountability • Team Building • Warehouse Management Systems
