Entrepreneurship Development Institute (EDI) –Ethiopia

የኢንተርፕሩነርሽፕልማትኢንስቲትዩት-ኢትዮጵያ

BUSINESS DEVELOPMENT SERVICE

Business Health Check Summary Report

Case Reference No: south west mizan aman--1

Company/Organisation: Tesfa Beamelake pharmacy

Contact Person: Miretu Abel

Position: Pharmacy

Telephone Number:0916560602

Business Counsellor: Mebrit Heyelom

Date of meeting:25/2/2017

Date Report was Submitted:1/3/2017

Date Report was Reviewed: ____________________________

Report Reviewed by:

Signature:__________________________________________
 ENTERPRISE BASELINE INFORMATION
Name of Enterprise Tesfa Beamelak Pharmacy

Address South West Ethiopia

(Location)
Contact Person Miretu Abel Tel: 0916560602

Position Pharmacy Email: Miretu Abel Gmail. com

Type of Business 1. Sole Proprietorship 2. Partnership/Cooperative 3. Private Limited

Company 4. Share Company Other:
Year Established 1/9/2016 Business Registration No. 003869643

Sector 1. Industry 2. Service

Sub-Sector 1. Manufacturing 2. Construction 3. Trade 4. Service 5.

Agriculture (Urban Agriculture)
Description of Products Products:
/ Services • Prescription Medications: Dispensed drugs prescribed by healthcare
providers, including generics and brand-name options
• Over-the-Counter (OTC) Medications: Non-prescription drugs for
common ailments, such as pain relievers and cold remedies.
• Personal Care Products: Skincare, hair care, oral hygiene, and cosmetic
items.
• Personal Care Products: Skincare, hair care, oral hygiene, and cosmetic
items.
• Health and Wellness Products: Vitamins, supplements, and herbal
remedies.
• Medical Supplies: Essential items like bandages, syringes, and first-aid
kits.
Services
➢ Medication Therapy Management: Personalized consultations
to optimize medication use.
➢ Immunizations: Administration of vaccines for various
diseases.
➢ Health Screenings: Services like blood pressure and glucose
testing.
➢ Patient Counseling: Guidance on medication usage and health
advice.

Market Coverage a. Local b. Regional c. National d. International

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Annual Turnover 2014 2015 2016
1, 300,000
Capital Invested 500,000

No. of Employees: a. Full-time: b. Part-time: c. Voluntary:

Value of Total Asset 800,000

(Investment)
Nature of Available a. Audited Accountsb. Management Accountsc. Basic Bookkeeping d.
Financial Records Incomplete Records e. None
Availability of a a. Yes b. No
Business plan
Organizational Flat structure
Structure/Control
Name of Bank Account Type: 1. Personal
Omo bank 2. Business
Borrowing History 200,000 credit from omo bank

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Top 10 Critical Issues

Order Issue Client Agreement

/ agreed √/ Not agreed ×/
Inventory Management agreed √
1.

Customer Service Complaints agreed √

2.

Regulatory Compliance agreed √

3.

Financial Management agreed √

4.

Marketing and Customer Acquisition agreed √

5.

Staff Retention agreed √

6.

Technology Upgrades agreed √

7.

SWOT Analysis
Strengths Weaknesses(Area of improvement)

▪ Limited Resources: Smaller budget

▪ Personalized Customer Service: Direct
for marketing, technology, and staff
interaction with customers allows for
tailored services and stronger training compared to larger
relationships. pharmacies.
▪ Flexibility: Ability to quickly adapt to ▪ Dependence on Local Market:
changes in inventory, services, or customer Vulnerability to local economic
needs without bureaucratic delays. fluctuations and changes in
▪ Local Knowledge: Understanding of the customer demographics.
community's health needs and preferences ▪ Limited Product Range: Smaller
can enhance service offerings. inventory might not meet all
customer needs, leading to lost
sales.

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Opportunities Threats

▪ Health and Wellness Trends: Increasing ▪ Intense Competition: Competition

consumer interest in health supplements from larger pharmacy chains, online
and wellness products can be capitalized
pharmacies, and big-box retailers.
on.
▪ Community Engagement: Opportunities to
enhance visibility through local events, ▪ Regulatory Changes: Ongoing
health fairs, and partnerships with changes in healthcare regulations
healthcare providers. can impact operations and
profitability.
▪ Economic Downturns: Local
▪ Telehealth Services: Expanding services to economic challenges could reduce
include telepharmacy consultations and discretionary spending on health
medication management and wellness products.
▪ Specialty Medications: Growing demand
for specialty medications provides a niche
▪ Supply Chain Issues: Disruptions in
market to develop
the supply chain may lead to
inventory shortages and affect
service delivery.

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General Comments / Observations:

▪ Community Trust: Building strong relationships with local customers is essential for
loyalty and repeat business.
▪ Healthcare Access: The pharmacy can significantly improve access to essential
medications and health services in underserved areas.
▪ Cultural Adaptation: Understanding local health practices and incorporating traditional
remedies can enhance service offerings.
▪ Market Competition: Competing with informal sellers requires a focus on quality service
and professional advice.
▪ Regulatory Compliance: Staying updated on local health regulations is crucial to avoid
legal issues and maintain standards.
▪ Health Education: Opportunities exist for conducting workshops on medication use and
disease prevention to build community trust.
▪ Supply Chain Management: Establishing reliable supplier relationships is important to
ensure consistent stock availability.
▪ Seasonal Health Needs: Awareness of seasonal illnesses can guide inventory choices, such
as stocking malaria prevention products.
▪ Limited Technology: Simplifying processes for inventory and transactions can improve
efficiency in areas with limited tech infrastructure.
▪ Expansion Potential: Successful operations could lead to opportunities for expanding
services, such as health screenings or partnerships with local clinics.
▪ These observations can help inform strategic decisions for a successful pharmacy business

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Resolution Plan

S.No Issue Action Steps Responsibility Due Date

1 Inventory Implement an inventory Owner/Pharmacy 24/2/2017
Management tracking system to monitor Manager
stock levels and expiration
dates.
2 Customer Service Conduct staff training on Owner/Staff 25/2/2017
Complaints customer service best
practices and establish a
feedback mechanism.
3 Regulatory Review and update Owner 26/2/2017
Compliance policies to ensure
compliance with local and
federal regulations
4 Financial Create a monthly budget Accountant/Owner 27/2/2017
Management and set up regular financial
reviews to track expenses
and revenues.
5 Marketing and Develop a marketing Owner 28/2/2017
Customer Acquisition strategy that includes
social media, community
outreach, and promotions.

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