adam.knight170@gmail.
com 07712226584 56 Oaklands Road, Salford, M73GP
Adam Knight
Dedicated hospitality and service professional with over three years of experience in high-
pressure environments. Proven success in improving customer satisfaction through effective
communication, time management, and conflict resolution. Recognised for consistently
exceeding performance targets while demonstrating leadership and reliability.
Education
Shef eld Hallam University Parmiter’s School - A levels
2019-2023 2017-2019
Psychology Bsc.- 2:1 Chemistry, Biology, Psychology
Technical Creative
- Proficient Computer literacy on Mac/PC (including - LAMDA acting academy, grade 5 (Merit)
Microsoft Office suite, and Photoshop) - Acting Portfolio: addamnation.wordpress.com
- Audio Recording, Mixing/Mastering, (FL Studio, • Travis (Lead role)
Audacity, Garageband) • A Private Eye (Supporting role)
- Coding (Python/JavaScript/HTML/CSS) - Graphic Design (Photoshop)
- Video editing (WMM)
- Safeguarding Training (Level 2)
- Guitar (12 Yrs), Piano (3 Yrs)
Work experience
SEN Learning Support Assistant - Philosophy education | June 2024 - September 2024
- Assisted students in completing classwork, in 1:1, small group and whole class settings.
- Provided tailored support to a large variety of students with diverse needs, including behavioural issues,
ADHD, high and low-functioning autism, as well as nonverbal children.
- Communicated on pupils’ level to settle disputes, acted with understanding when disciplining pupils,
creating a positive and supportive environment where adults can be trusted, and pupils can rely on the staff
support network, teaching constructive problem solving.
- Implemented effective behavioural management strategies to create a positive and inclusive learning
environment, addressing challenging behaviours with patience and consistency, sensitivity and rmness.
- Adapted lesson materials, employed communication tools such as red cards/visual aids to support
nonverbal students.
- Coordinated with a multidisciplinary team, monitored student progress, and provided feedback to educators
and parents, adjusting support strategies to progress towards educational and behavioural goals.
Postal Delivery Officer - Royal Mail | January 2024 - June 2024
- Successfully delivered an average of over 70 parcels per day, ensuring timely and secure delivery to
customers.
- Implemented a new system for organising routes, resulting in an increase in ef ciency and productivity.
- Consistently received excellent feedback from customers for exceptional service.
- Exercised meticulous attention to detail in managing sensitive packages and special deliveries, consistently
performing at a high level during extended shifts.
- Exhibited strong communication skills, effectively consolidating with customers and team members alike,
providing updates on delivery status, and improving customer satisfaction.
- Adhered to all health and safety guidelines, maintained a clean driving record whilst operating a delivery van,
ensuring the safety of both myself and others.
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Sales Assistant -TG50 | February 2023 - December 2023
- Initiated a high-impact sales strategy, consistently exceeding monthly targets by leveraging persuasive
communication skills and strategic market insights.
- Fostered and maintained strong client relationships, resulting in a significant increase in client retention and
satisfaction rates.
- Proactively identified and pursued new business opportunities, expanding market reach and driving
sustained growth for TG50.
- Played a pivotal role in a dynamic team environment, consistently achieving and surpassing collective sales
targets for TG50 through collaborative effort and shared expertise.
Retail Assistant - AgeUK Salford | December 2021 - January 2023
- Cultivated strong relationships with customers through exceptional service, and fostering a loyal customer
base, enhancing the shop's reputation within the local community.
- Played a key role in inventory and stock management, optimising product turnover, minimising waste,
increasing the pro tability of the shop.
- Enhanced and encouraged successful teamwork; collaborating with colleagues to achieve sales targets,
providing training and support for new volunteers, and fostering a positive work environment through active
and frequent communication with fellow staff.
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