BSR607 *anything tht breaches the safety, security or
usability of their facilities
Chap 1
often have contingency plans regarding
WHT IS FM? what needs to be done in the event tht
certain situation occur. eg equipment
- Profession tht encompasses multiple
breaking down unexpectedly.
disciplines to ensure functionality, comfort,
iii. Formulating plans for the future
safety and efficiency of the built env by
ensure facility will continue to be so. Need
integrating ppl, place, process and tech.
project future requirements regarding the
company and will need to work closely with
decision makers to determine the best
Cover 2 main area upgrade paths for equipment and infra.
iv. Creating plans for replacement and
- Space and infra (planning, design,
repairs.
workplace, construction, lease, occupancy,
Fm will also need tomplan ahead for any
maintenance and furniture)
necessary replacement and repairs,
- People and organization (catering, cleaning,
scheduling necessary maintenance and
ICT, HR, accounting marketing, hospitality)
management tasks during the times tht
- Hard fm refers to the physical built env with
least like ly to disrupt business and
focus on build and infra
employees
- Soft fm covers ppl and organization related
v. Developing and managing vendor
to work psychology and occupational
contracts.
physiology.
Nego contract and ensure contract are
fulfilled. Maintain and dev relationship with
Roles & responsibilities of a f managers the vendors.
- Taking care of the day-to-day maintenance, Chap 2
upgrades and management of these system.
POE
- Facilities operation managers may run one
or many locations. Generally, responsible Evaluation of opinion abt building in use from pople
for ensuring everything to do with physical pov. Assess how well buildings match user needs and
infra of the business. identifies ways to improve building design,
- Contribute to bottom line through their performance and fitness for purpose.
responsibility for maintaining what is often
an organization’s largest and most valuable
assets, such a property, buildings,
Key feature of POE
equipment and other environments tht
house personnel, productivity inventory and - Building users are all ppl with an interest in
other important elements of operation. a building inc staff, managers, cust or
clients, visitors, owners, design and
maintenance teams and particular interest
Major responsibilities of a facilities manager.
groups such as disabled.
i. Ensuring the facility is operating as it - Uses direct unmediated experiences of
should on a daily basis. building users as the basis for evaluating
how a building works for its intended use.
*daily inspection and communicate directly with
decision maker to ensure that the business is
running smoothly every day.
ii. dealing with emergency issues that
arise
Getting results from POE
Benefits of POE
i. Fine tuning new building
ii. Improving design for future building
iii. Accountability
iv. Cost Savings
v. Renovating existing buildings
vi. Staff and/or customer relations
Process
i. Preparation (2-3 weeks)
- Identification of user groups, timetabling
selection of participant and letter of
invitations
ii. Interviews (1weeks)
- Small groups interview while walking
through building
iii. Analysis and reporting (3-6weeks)
- Documentation of participant findings,
generation of recommendations.
Compilation of a report and presentation.
