Malaysia’s Business and Economic Conditions Survey
(M-BECS)
This survey is to gauge Malaysia’s business and economic conditions in the first half-year of 2023
(1H 2023: Jan-Jun 2023) and prospects for the second half-year of 2023 (2H 2023: Jul-Dec 2023) and
beyond.
The survey results will be used as an input to prepare memoranda concerning domestic economic and
industry issues, including public policies impacting the business community for submission to the
Government and relevant Ministries for their consideration. ALL INFORMATION WILL BE TREATED
IN THE STRICTEST CONFIDENCE.
We seek your kind cooperation to return the duly completed questionnaire to ACCCIM Secretariat by
30 June 2023 (Email: [email protected]). Thank you for your support and cooperation.
SECTION A: BUSINESS BACKGROUND
**If you have multiple businesses, please refer to the principal business/sector when answering the questions.
A1. Constituent Members: Associate Members:
1
Terengganu CCCI 18
Federation of Chinese 31
Malaysian Nail Technicians
Physicians and Medicine & Make Up Association
KLSCCCI Dealers Associations of
2
Malaysian Hairdressing
Negeri Sembilan CCCI Malaysia 32
Association
3
Malaysian Wood Industries Automotive Accessories
4
Sabah UCCC 19
Association 33
Traders Association of
5
Penang CCC 20
Malaysian Textile Manufacturers Malaysia
Association Malaysia Guangxi Chamber
6
ACCCI Sarawak 34
21
Malaysia Mobile Content of Commerce
7
Perak CCCI Provider Association Persatuan Anggun
35
Johor ACCCI 22
Malaysian Furniture Council Menawan Malaysia
8
Federation of Goldsmith and Malaysian Wood Moulding
Klang CCCI 36
9 23
Jewellers Association of & Joinery Council
10
Kelantan CCC Malaysia Malaysia Stationery
37
The Federation of Malaysia Importers and Exporters
ACCCI Pahang
11 24
Hardware, Machinery & Building Association
12
Batu Pahat CCC Materials Dealers’ Association 38
Malaysia Printers
Malaysia Fujian Chamber of Association
13
Kedah CCCI 25
Commerce and Industry 39
Federation of Sundry Goods
Kluang CCCI Merchants Associations of
14
Pawnbroker’s Association of
North Perak CCCI
26
Malaysia Malaysia
15
Malaysia Retailers Association Branding Association of
16
Malacca CCCI 27
40
Malaysia
Perlis CCCI 28
Malaysian Association of Persatuan Pemborong
17
Convention & Exhibition 41
Malaysia
Organisers & Suppliers
Persatuan Ubat Tradisional
Other: Malaysia Teochew Chamber of 42
29 dan Makanan Kesihatan
__________________
43
Commerce China-Malaysia
__________________ 30
Malaysian Photovoltaic Industry
__________________ Association
1
A2. Type of principal industry or sub-sector: [Please select only ONE (1)]
1
Agriculture, forestry and fishery
7
2
Mining and quarrying
3
Manufacturing
4
Construction
5
Wholesale and retail trade
6 Trading (imports and exports)
7
Tourism, shopping, hotels, restaurants, recreation and entertainment
8
Transportation, forwarding and warehousing
9
Professional and business services
10
Finance and insurance
11
Real estate
12
Information and communications technology (ICT)
A3. Annual turnover:
1
Less than RM300k
2
RM300k to < RM3mil
3
RM3mil to < RM15mil
4
RM15mil to < RM20mil
5
RM20mil to ≤ RM50mil
6
More than RM50mil
A4. Number of full-time employees:
1
Less than 5
2
5 to 29
3
30 to 74
4
75 to 200
5
More than 200
A5. Please indicate the share of total sales generated from overseas market:
1
0%
2
1% to 25%
3
26% to 50%
4
51% to 75%
5
76% to 99%
6 100%
A6. Please indicate the share of foreign employees to total employees:
1
0%
2
1% to 25%
3
26% to 50%
4
51% to 75%
5
76% to 99%
6 100%
2
SECTION B: OVERALL ASSESSMENT
B1. Overall economic conditions and outlook: B2. Overall business conditions and outlook:
(Tick✓ per row) Better Neutral Worse (Tick✓ per row) Better Neutral Worse
1H 2023 1 2 3 1H 2023 1 2 3
2H 2023 1 2 3 2H 2023 1 2 3
1H 2024 1 2 3 1H 2024 1 2 3
Estimation for 2023 1 2 3 Estimation for 2023 1 2 3
Forecast for 2024 1 2 3 Forecast for 2024 1 2 3
B3. Which of the following factors may adversely affect your business performance in 1H 2023?
[Please select at least THREE (3)]
1 Changing consumer behaviour 11 Declining business and consumer sentiment
2 High operating cost and cash flow problem 12 Political climate
3 Supply chain disruptions 13 Lower external demand
4 Shortage of raw materials 14 Lower domestic demand
5 Increase in prices of raw materials 15 Increase in bad debt and delayed payments
6 Shortage of workers 16 ESG compliance
7 Digital disruption 17 Climate-related risk
8 Difficult to secure financing
9 Availability of skilled labour
10 The Ringgit’s fluctuation
B4. Performance and Forecast
Current Performance Forecast
Note: N/A=Not Applicable
Actual for 1H 2023 (Jan-Jun) Expectations for 2H 2023 (Jul-Dec)
N/R= Not Relevant
compared to 2H 2022 (Jul-Dec) compared to 1H 2023 (Jan-Jun)
B4.1 Overall Better Neutral Worse Better Neutral Worse
i. Cash flows conditions
ii. Debtors’ conditions
iii. Capacity utilisation level Less than 50% Less than 50%
N/A or N/R 50% to 74% 50% to 74%
75% to 90% 75% to 90%
More than 90% More than 90%
iv. Overall sales revenue Increase Unchanged Decrease Increase Unchanged Decrease
1-5% 1-5% 1-5% 1-5%
6-10% 6-10% 6-10% 6-10%
> 10% > 10% > 10% > 10%
B4.2 Domestic sales Increase Unchanged Decrease Increase Unchanged Decrease
i. Sales revenue 1-5% 1-5% 1-5% 1-5%
N/A or N/R 6-10% 6-10% 6-10% 6-10%
> 10% > 10% > 10% > 10%
ii. Price level 1-5% 1-5% 1-5% 1-5%
N/A or N/R 6-10% 6-10% 6-10% 6-10%
> 10% > 10% > 10% > 10%
3
(B4 cont.) Current Performance Forecast
Note: N/A=Not Applicable Actual for 1H 2023 (Jan-Jun) Expectations for 2H 2023 (Jul-Dec)
N/R= Not Relevant compared to 2H 2022 (Jul-Dec) compared to 1H 2023 (Jan-Jun)
B4.3 Foreign sales Increase Unchanged Decrease Increase Unchanged Decrease
i. Sales revenue 1-5% 1-5% 1-5% 1-5%
N/A or N/R 6-10% 6-10% 6-10% 6-10%
> 10% > 10% > 10% > 10%
ii. Price level 1-5% 1-5% 1-5% 1-5%
N/A or N/R 6-10% 6-10% 6-10% 6-10%
> 10% > 10% > 10% > 10%
B4.4 Business operations Increase Unchanged Decrease Increase Unchanged Decrease
i. Production volume 1-5% 1-5% 1-5% 1-5%
N/A or N/R 6-10% 6-10% 6-10% 6-10%
> 10% > 10% > 10% > 10%
ii. Inventory or stock level 1-5% 1-5% 1-5% 1-5%
N/A or N/R 6-10% 6-10% 6-10% 6-10%
> 10% > 10% > 10% > 10%
B4.5 Cost of raw materials Increase Unchanged Decrease Increase Unchanged Decrease
i. Local 1-5% 1-5% 1-5% 1-5%
N/A or N/R 6-10% 6-10% 6-10% 6-10%
> 10% > 10% > 10% > 10%
ii. Imported 1-5% 1-5% 1-5% 1-5%
N/A or N/R 6-10% 6-10% 6-10% 6-10%
> 10% > 10% > 10% > 10%
B4.6 Manpower Increase Unchanged Decrease Increase Unchanged Decrease
i. Number of employees 1-5 1-5 1-5 1-5
6-10 6-10 6-10 6-10
> 10 > 10 > 10 > 10
ii. Wage growth 1-5% 1-5% 1-5% 1-5%
6-10% 6-10% 6-10% 6-10%
> 10% > 10% > 10% > 10%
B4.7 Others Increase Unchanged Decrease Increase Unchanged Decrease
i. Capital expenditure 1-5% 1-5% 1-5% 1-5%
N/A or N/R 6-10% 6-10% 6-10% 6-10%
> 10% > 10% > 10% > 10%
4
SECTION C: CURRENT ISSUE
Quality of public service delivery
C1. Please indicate the level of satisfaction when interacting with the following Ministries and
government agencies.
Note: Please tick for “No interaction” if you have not interacted with the respective authority in the past few years.
a) Ministry of Investment, b) Malaysian Investment
Trade and Industry (MITI) Development Authority
(MIDA)
No interaction No interaction
Very Very Very Very
Neutral Neutral
unsatisfied satisfied unsatisfied satisfied
1. Effectiveness of accessibility 1 2 3 4 5 1 2 3 4 5
2. Transparency of information 1 2 3 4 5 1 2 3 4 5
3. Timeliness 1 2 3 4 5 1 2 3 4 5
4. Staff attitude 1 2 3 4 5 1 2 3 4 5
5. Staff competency 1 2 3 4 5 1 2 3 4 5
6. Effectiveness of communication 1 2 3 4 5 1 2 3 4 5
7. Problem-solving mindset 1 2 3 4 5 1 2 3 4 5
8. Online services 1 2 3 4 5 1 2 3 4 5
c) Malaysia External Trade d) SME Corporation Malaysia
Development Corporation (SME Corp.)
(MATRADE)
No interaction No interaction
Very Very Very Very
Neutral Neutral
unsatisfied satisfied unsatisfied satisfied
1. Effectiveness of accessibility 1 2 3 4 5 1 2 3 4 5
2. Transparency of information 1 2 3 4 5 1 2 3 4 5
3. Timeliness 1 2 3 4 5 1 2 3 4 5
4. Staff attitude 1 2 3 4 5 1 2 3 4 5
5. Staff competency 1 2 3 4 5 1 2 3 4 5
6. Effectiveness of communication 1 2 3 4 5 1 2 3 4 5
7. Problem-solving mindset 1 2 3 4 5 1 2 3 4 5
8. Online services 1 2 3 4 5 1 2 3 4 5
e) Inland Revenue Board (IRB) f) Royal Malaysian Customs
Lembaga Hasil Dalam Negeri (LHDN) Department (RMCD)
No interaction No interaction
Very Very Very Very
Neutral Neutral
unsatisfied satisfied unsatisfied satisfied
1. Effectiveness of accessibility 1 2 3 4 5 1 2 3 4 5
2. Transparency of information 1 2 3 4 5 1 2 3 4 5
3. Timeliness 1 2 3 4 5 1 2 3 4 5
4. Staff attitude 1 2 3 4 5 1 2 3 4 5
5. Staff competency 1 2 3 4 5 1 2 3 4 5
6. Effectiveness of communication 1 2 3 4 5 1 2 3 4 5
7. Problem-solving mindset 1 2 3 4 5 1 2 3 4 5
8. Online services 1 2 3 4 5 1 2 3 4 5
5
g) Local Authorities (PBT) h) Department of Labour (JTK)
Pihak Berkuasa Tempatan (PBT) Jabatan Tenaga Kerja (JTK)
No interaction No interaction
Very Very Very Very
Neutral Neutral
unsatisfied satisfied unsatisfied satisfied
1. Effectiveness of accessibility 1 2 3 4 5 1 2 3 4 5
2. Transparency of information 1 2 3 4 5 1 2 3 4 5
3. Timeliness 1 2 3 4 5 1 2 3 4 5
4. Staff attitude 1 2 3 4 5 1 2 3 4 5
5. Staff competency 1 2 3 4 5 1 2 3 4 5
6. Effectiveness of communication 1 2 3 4 5 1 2 3 4 5
7. Problem-solving mindset 1 2 3 4 5 1 2 3 4 5
8. Online services 1 2 3 4 5 1 2 3 4 5
i) Human Resource j) Malaysia Digital Economy
Development Corporation Corporation (MDEC)
(HRD Corp.)
No interaction No interaction
Very Very Very Very
Neutral Neutral
unsatisfied satisfied unsatisfied satisfied
1. Effectiveness of accessibility 1 2 3 4 5 1 2 3 4 5
2. Transparency of information 1 2 3 4 5 1 2 3 4 5
3. Timeliness 1 2 3 4 5 1 2 3 4 5
4. Staff attitude 1 2 3 4 5 1 2 3 4 5
5. Staff competency 1 2 3 4 5 1 2 3 4 5
6. Effectiveness of communication 1 2 3 4 5 1 2 3 4 5
7. Problem-solving mindset 1 2 3 4 5 1 2 3 4 5
8. Online services 1 2 3 4 5 1 2 3 4 5
C2. Please share your experiences when engaging with the above-mentioned or other Ministries
and government agencies (optional).
Closing Date: 30 June 2023
Company name : Respondent’s name :
Email address : Contact number :
Disclaimer: The information provided in this survey will be treated in the strictest confidence.
~ Thank you very much for your cooperation ~
