FULL MANUAL

HW-Q930C / HW-Q800C / HW-Q700C

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Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at
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Figures and illustrations in this User Manual are provided for
reference only and may differ from actual product appearance.
CONTENTS
01 Checking the Components 3 09 Installing the Wall Mount 29
Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
02 Product Overview 4 Wallmount Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Top Panel of the Soundbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installing the Surround Speakers on a Wall (applicable models
Bottom Panel of the Soundbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

03 Using the Soundbar Remote Control 6 10 Installing the Soundbar in front of TV 30

Inserting Batteries before using the Remote Control (AAA Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
batteries X 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

How to Use the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 11 Software Update 31

Active Voice Amplifier (AVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Auto Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Hidden Buttons (Buttons with more than one USB Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
function) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Output specifications for the different sound effect modes . . . 8

Adjusting the Soundbar volume with a TV remote control . . . . 10 12 Troubleshooting 32

04 Connecting the Soundbar 11

Connecting the power and units . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
‒ Recommended Speaker Layout. . . . . . . . . . . . . . . . . . . . . . . . . . 12
‒ Surround speaker mode (HW-Q930C only). . . . . . . . . . . . . . . . 12
‒ Manually connecting the Subwoofer or
Surround Speakers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
‒ LED Indicator Lights on the Rear of Subwoofer and
Surround Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

05 Connecting to a TV 15
Connecting the TV that supports HDMI ARC (Audio Return
Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting using an Optical Cable . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connecting via Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Connecting via Wi-Fi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the Q-Symphony Function . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the SpaceFit Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

06 Connecting an External Device 22

Method 1. Connecting using an HDMI Cable (Capable of Dolby
Atmos / DTS:X decoding and playback) . . . . . . . . . . . . . . . . . . . . 22

Method 2. Connecting using an Optical Cable . . . . . . . . . . . . . . . 23

07 Connecting a Mobile Device 24

Method 1. Connecting via Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . 24

Method 2. Connecting via Wi-Fi (Wireless Network) . . . . . . . . . 26

Using the Tap Sound. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

08 Connecting via Apple Airplay 2 28

ENG - 2
01 CHECKING THE COMPONENTS

SOUNDBAR

Soundbar Main Unit Soundbar Remote Control (AH81-15047A) / Subwoofer

Batteries

x2 x 4 or 2
POWER

Surround Speaker (optional) Power Cord (Subwoofer, Surround Speaker, HDMI Cable (BN39-02661A)
(Left / Right) Soundbar) (optional) (3903-001117)

x2
x2
(M4 x L10)

Wall Mount Guide (AH63-04369C) Holder-Screw (AH61-04110A) Screw (6001-001202)

x2 x4

Bracket-Wall Mount (AH61-04119A) Rubber-Foot (BN67-00398L)

• For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar
Main Unit)
• To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care.
• For more information about the wallmount or rubber-foot, see pages 29~31.
• Design, specifications, and App screen are subject to change without prior notice.
• The appearance of the accessories may differ slightly from the illustrations above.
• Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
• Weight and dimensions are approximate.

ENG - 3
02 PRODUCT OVERVIEW
Top Panel of the Soundbar

1 3 1 3

2 2

4 4

HW-Q930C / HW-Q800C HW-Q700C

1 (Multi Function) Button (HW-Q930C / HW-Q800C models)

• In standby mode, press the (Multi Function) button to turn on the Soundbar.
• Press the (Multi Function) button to change the input source.

1 (Power) Button (HW-Q700C model)

Turns the power on and off.

2 (Volume) Button
Adjusts the volume.

3 (Mic On/Off) Button (HW-Q930C / HW-Q800C models) Mic Off Mic On

Press the button to turn the microphone on or off.
When the microphone is off, the LED indicator will glow red.
Red On Red Off

3 (Source) Button (HW-Q700C model)

Press the (Source) button to change the input source.

4 Display
Displays the product’s status and current mode.
D.IN → HDMI → Wi-Fi → BT

• When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
• When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
• If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and change the TV speaker to External Speaker.

ENG - 4
 SERVICE

DIGITAL AUDIO IN
(OPTICAL)

SERVICE
SERVICE

HDMI IN 1
HDMI DIGITALAUDIO
DIGITAL AUDIOININ
(OPTICAL)
(OPTICAL)

HDMI IN 2 HDMIIN
IN1 1
HDMI
HDMI
HDMI
HDMI TO TV
(eARC/ARC)

HDMIIN
HDMI IN22

HDMITO
HDMI TOTV
TV

Bottom Panel of the Soundbar

(eARC/ARC)
(eARC/ARC)

DIGITAL AUDIO IN
(OPTICAL)
DIGITAL AUDIO IN 3
(OPTICAL)
SERVICE
SERVICE
HDMI
HDMI
4
2
1 HDMI TO TV
(eARC/ARC)
HDMI TO TV 5
(eARC/ARC)

SERVICE

DIGITAL AUDIO IN
(OPTICAL)

HDMI IN 1
HDMI

HDMI IN 2

HDMI TO TV
(eARC/ARC)

1 POWER DIGITAL AUDIO IN

(OPTICAL)
Connect the Soundbar’s AC power cable. (See page 11)
SERVICE

2 SERVICE HDMI

Connect a USB storage device to upgrade the product’s software.

HDMI TO TV

3 DIGITAL AUDIO IN (OPTICAL) (eARC/ARC)

Connect to the digital (optical) output of an external device. (See page 23)

4 HDMI
Inputs digital video and audio signals simultaneously using an HDMI cable.
Connect to the HDMI output of an external device. (See page 22)

5 HDMI TO TV (eARC/ARC)
Connect to the HDMI jack on a TV. (See page 15)

• When disconnecting the power cord from a wall outlet, pull the plug. Do not pull the cable.
• Do not connect this unit or other components to an AC outlet until all connections between components are complete.

ENG - 5
03 USING THE SOUNDBAR REMOTE CONTROL
Inserting Batteries before using the Remote Control (AAA batteries X 2)
Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AAA batteries
(1.5V) oriented so that their polarity is correct. Slide the battery cover back into position.

How to Use the Remote Control

1 Turns the Soundbar on and off.
1 • Auto Power Down Function
Power The unit turns off automatically in the following situations:
• In D.IN / HDMI / Wi-Fi / BT mode if there is no audio signal for
2 3 18 minutes.

2 Press to select a source connected to the Soundbar.

• Voice Feedback On/Off
Source You can turn on or off the Voice Feedback.
8
Press and hold the (Source) button on the remote control for
9 5 seconds while the Soundbar is off (Standby mode).
Each time you change the Voice Feedback setting, the OLED Display
4 10 will show “AUI OFF” (Default) or “AUI ON”.

3 Switch the Soundbar to Bluetooth pairing mode. Press the button and
5
wait for the “BT PAIRING” screen to connect to a new Bluetooth device.
11
Bluetooth PAIR
12
6 13 4 Press the (Mute) button to mute the sound.
7 Press it again to unmute the sound.
Mute
SOUNDBAR 5 By pressing the button, you can select the desired audio mode such as
Surround, Game Pro, Standard, Adaptive Sound.
SOUND MODE • Standard
Outputs the original sound.
• Surround
Provides a wider sound field than standard.
• Game Pro
Provides stereoscopic sound to immerse you in the action while
gaming.
• Adaptive Sound
Analyzes the content in real time and automatically provides the
optimal sound field based on the characteristics of the content.

6 By pressing the button, you can adjust the volume of the each speaker
such as Center level, Side level, Wide level, Front Top level, Rear level,
CH LEVEL and Rear top level.
• To control the volume of the each speaker select Center level, Side
level, Wide level, or Front Top level in Sound Settings, and then adjust
the volume between -6~+6 by using the Up/Down buttons.
• If Surround Speakers are connected, select Rear level or Rear top
level and then use the Up/Down buttons to adjust the volume within
a -6 to +6 range.
• CH LEVEL specifications may differ with the respective model.

ENG - 6
7 By pressing the button, you can set the audio function such as SpaceFit Sound, AVA, Voice enhance mode, Night
mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.
Sound Control • The SpaceFit Sound and AVA functions are not supported by HW-Q700C model.
• Voice enhance mode enhances spoken dialog in movies and TV to make it easier to hear.
• Night mode is optimized for night time viewing with the settings adjusted to bring the volume down but keep
the dialog clear.
• Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band.
150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each
can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
(Make sure the Sound mode is set to “Standard”.)
• If the video on the TV and audio from the Soundbar are not synchronized, select Sync in Sound Control, and
then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
• Sync is only supported for some functions.
• Available Surround speaker mode settings are supported only by HW-Q930C model.
• The Virtual Speaker function can be turned ON/OFF by using the Up/Down buttons.

8 You can also play or pause music by pressing the button.

Play / Pause

Press the indicated areas to select Up/Down/Left/Right.

Press Up/Down/Left/Right on the button to select or set functions.

Up/Down/Left/ • Music Skip
Right Press the Right button to select the next music file. Press the Left button to select the previous music file.
• ID SET
Use this option when the Subwoofer or Surround Speakers are not connected or need reconnection.
While powered off, press and hold the Up button for 5 seconds to perform ID SET. (See page 13.)

10 Press to display information about the active function or the codec available.
In BT mode, it displays the connected device (when pairing is complete) or “BT ready” (when pairing is required).
Info

11

WOOFER LEVEL

Push the button up or down to adjust the level of the woofer (bass).

12

VOLUME

Push the button up or down to adjust the volume.

• Mute
Press the VOL button to mute the sound. Press it again to unmute the sound.

13 By pressing the button, you can adjust the volume of the treble or bass sound. The defired item can be adjusted
using the Up/Down buttons. This function is enabled in Sound mode excluding in Standard mode.
TONE CONTROL • To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust
the volume between -6~+6 by using the Up/Down buttons.
• Once the bass level is changed, the woofer level will be also adjusted accordingly.

ENG - 7
Active Voice Amplifier (AVA)
• Analyzes external noise in real time while soundbar is playing, so that voice audio can always be heard clearly.
• No data is saved during the analysis.
• This function is not supported by HW-Q700C model.

Using the Hidden Buttons (Buttons with more than one function)
Hidden Button
Reference page
Remote Control Button Function

WOOFER (Up) TV remote control On/Off (Standby) page 10

Up ID SET page 13

(Sound Control) 7 Band EQ page 7

(Source) Voice Feedback On/Off (Standby) page 6

Output specifications for the different sound effect modes

<HW-Q930C>

Output
Effect Input
With Subwoofer & Surround Speaker

2.0 ch 2.1 ch

5.1 ch 5.1 ch / 7.1 ch (DTS)

Standard
7.1 ch 7.1 ch

Dolby Atmos®, DTS:X 7.1.4 ch

2.0 ch 9.1.4 ch

5.1 ch 9.1.4 ch
Surround
7.1 ch 9.1.4 ch

Dolby Atmos®, DTS:X 9.1.4 ch

2.0 ch 9.1.4 ch

5.1 ch 9.1.4 ch
Game Pro
7.1 ch 9.1.4 ch

Dolby Atmos®, DTS:X 9.1.4 ch

2.0 ch 9.1.4 ch

5.1 ch 9.1.4 ch
Adaptive Sound
7.1 ch 9.1.4 ch

Dolby Atmos®, DTS:X 9.1.4 ch

ENG - 8
<HW-Q800C>

Output
Effect Input With Subwoofer & Surround
With Subwoofer Only
Speaker

2.0 ch 2.1 ch 2.1 ch

5.1 ch 5.1 ch 5.1 ch / 7.1 ch (DTS)

Standard
7.1 ch 5.1 ch 7.1 ch

Dolby Atmos®, DTS:X 5.1.2 ch 7.1.4 ch

2.0 ch 5.1.2 ch 7.1.4 ch

5.1 ch 5.1.2 ch 7.1.4 ch

Surround
7.1 ch 5.1.2 ch 7.1.4 ch

Dolby Atmos®, DTS:X 5.1.2 ch 7.1.4 ch

2.0 ch 5.1.2 ch 7.1.4 ch

5.1 ch 5.1.2 ch 7.1.4 ch

Game Pro
7.1 ch 5.1.2 ch 7.1.4 ch

Dolby Atmos®, DTS:X 5.1.2 ch 7.1.4 ch

2.0 ch 5.1.2 ch 7.1.4 ch

5.1 ch 5.1.2 ch 7.1.4 ch

Adaptive Sound
7.1 ch 5.1.2 ch 7.1.4 ch

Dolby Atmos®, DTS:X 5.1.2 ch 7.1.4 ch

<HW-Q700C>

Output
Effect Input With Subwoofer & Surround
With Subwoofer Only
Speaker

2.0 ch 2.1 ch 2.1 ch

Standard 5.1 ch 3.1 ch 5.1 ch

Dolby Atmos®, DTS:X 3.1.2 ch 5.1.4 ch

2.0 ch 3.1.2 ch 5.1.4 ch

Surround 5.1 ch 3.1.2 ch 5.1.4 ch

Dolby Atmos®, DTS:X 3.1.2 ch 5.1.4 ch

2.0 ch 3.1.2 ch 5.1.4 ch

Game Pro 5.1 ch 3.1.2 ch 5.1.4 ch

Dolby Atmos®, DTS:X 3.1.2 ch 5.1.4 ch

2.0 ch 3.1.2 ch 5.1.4 ch

Adaptive Sound 5.1 ch 3.1.2 ch 5.1.4 ch

Dolby Atmos®, DTS:X 3.1.2 ch 5.1.4 ch

The Surround Speakers will not produce sounds for 2 channel output while Standard mode is in use. To enable sound for the Surround
Speakers, change the effect mode to Surround.

ENG - 9
Adjusting the Soundbar volume with a TV remote control
Adjust the Soundbar volume using the TV’s remote control.

• This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not
supported.
• Set the TV speaker to External Speaker to use this function.
• Manufacturers supporting this function:
Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA

1. Turn Off the Soundbar.

2. Push up and hold the WOOFER button for 5 seconds.
Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default
mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”.

Remote Control Button Display Status

(Default mode)

Disable the TV remote control.

OFF-TV REMOTE

Enable a Samsung TV’s IR remote control.

SAMSUNG-TV REMOTE

Enable a third-party TV’s IR remote control.

ALL-TV REMOTE

ENG - 10
04 CONNECTING THE SOUNDBAR
Connecting the power and units
Use the Power cord to connect the Subwoofer, Surround Speakers, and Soundbar to an electrical outlet in the following order:
• For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Rear of
the Soundbar Main Unit)
1. Connect the Power cord to the Subwoofer.

Power Cord

Rear of Subwoofer

2. Connect the power cord to the Left and Right Surround Speakers. (optional)

Power Cord

Bottoms of the Left and

Right Surround Speakers
(optional)

3. Connect the Power cord to the Soundbar.

Power Cord
SERVICE

DIGITAL AUDIO
DIGITAL AUDIOIN
IN
(OPTICAL)
(OPTICAL)

SERVICE
POWER HDMI IN 1 HDMI 1
ID SET
ID SET
(WOOFER, REAR) HDMI 1

NETWORK

HDMI IN 2 HDMI 2

HDMI TO TV
(eARC/ARC)

HDMI TO TV
(eARC/ARC)

Bottom of the Soundbar

Main Unit

4. Connect power to the Soundbar, Subwoofer and Surround Speakers. The Subwoofer and Surround Speakers are automatically connected when
the Soundbar is turned on.
LINK LED - Blue is On

(optional)

NOTE
• Connect the Subwoofer and Surround Speakers power before connecting to the Soundbar. The Subwoofer and Surround Speakers will be
automatically connected when turning on the Soundbar.
• If you unplug and reconnect the power cord when the product is turned on, the Soundbar turns on automatically.
• The surround speaker system is supported by applicable models only.

ENG - 11
Recommended Speaker Layout

CAUTION
• Wireless receiving antennas are built into the subwoofer and surround
Soundbar speakers. Keep the units away from water and moisture.
• For optimal listening performance, make sure that the areas around the
Subwoofer 0°
subwoofer and surround speakers locations are clear of any obstructions.

135° 135°
150° 150°

Surround Speaker L Surround Speaker R

Surround speaker mode (HW-Q930C only)

An optimal surround sound may be delivered depending on the position of the surround speaker. See the illustration below for speaker
positioning.
To activate this mode, select the Surround Speaker mode using the remote control of the Soundbar.
( (Sound Control) → Surround speaker → (Up) / (Down) → Front / Rear)

Surround Speaker L Surround Speaker R

Soundbar Soundbar

Surround Speaker L Surround Speaker R

Rear positioning Front positioning

NOTE
• This mode is available only with Soundbar models including a specific surround speaker.
• In Front speaker mode, position the front speakers toward you.
• The surround speaker mode is enabled by default.

ENG - 12
Manually connecting the Subwoofer or Surround Speakers

Before performing the manual connection procedure below:

• Check whether the power cables for the Soundbar and subwoofer or Surround Speakers are connected properly.
• Make sure that the Soundbar is turned off.

1. Turn off the Soundbar main.

2. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
• The red indicator at the rear of each speaker turns off and the blue indicator blinks.

5 Sec

Blinking
blue fast

Rear of Subwoofer Rear of Subwoofer

5 Sec

Blinking blue fast

x2
POWER

Rear of the Left and Right Surround Speakers

(optional)

3. Press the Up button on the remote control for 5 seconds.

• The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
• The Soundbar will automatically power on when ID SET is complete.

PAIR 5 Sec

ID SET
ND
SOUODE
M

4. Check if the LINK LED is solid blue (connection complete).

LINK LED - Blue is On The LINK LED indicator stops blinking and glows a solid blue when a connection
is established between the Soundbar and the Subwoofer, surround speakers.

(optional)

ENG - 13
LED Indicator Lights on the Rear of Subwoofer and Surround Speakers

LED Status Description Resolution

Subwoofer Successfully connected

On -
(normal operation)

Blue

Check if the power cable attached to the main Soundbar

Surround Speakers
unit is connected properly or wait about 5 minutes.
(applicable models only) Blinking Recovering the connection
If blinking persists, try manually connecting the
subwoofer and Surround Speakers. See page 13.

Blue

Subwoofer Standby (with the

Check if the power cable attached to the main Soundbar
Soundbar main unit turned
unit is connected properly.
off)

Red

Surround Speakers On
(applicable models only) Connect again. See the instructions for manual
Connection failed
connection on page 13.

Red

Subwoofer

Red and blue

See the contact information for the Samsung Service

Surround Speakers Blinking Malfunction
Center in this manual.
(applicable models only)

Red and blue

NOTE
• If the main unit is powered off, the subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red
after blinking in blue several times.
• If you use a device that uses the same frequency as the Soundbar near the Soundbar, interference may cause some sound interruption.
• The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft (10 m), but may vary depending on your operating
environment. If a steel-concrete or metallic wall is between the main unit and the subwoofer, the system may not operate at all because the
wireless signal cannot penetrate metal.
• The surround speaker system is supported by applicable models only.

CAUTION
• Wireless receiving antennas are built into the subwoofer and Surround Speakers. Keep the unit away from water and moisture.
• For optimal listening performance, make sure that the area around the subwoofer and the Surround Speakers are clear of any obstructions.

ENG - 14
05 CONNECTING TO A TV
Connecting the TV that supports HDMI ARC (Audio Return Channel)
CAUTION
• When both the HDMI cable and optical cable are connected, the HDMI signal is received first.
• To connect the HDMI cable between the TV and Soundbar, be sure to connect the terminals marked ARC. Otherwise, the TV sound may not
be output.
• The recommended cable is a Premium High Speed HDMI Cable with Ethernet certified by HDMI.org.

Connect to the HDMI TO

Connect to the HDMI IN TV (eARC/ARC) port of the
(ARC/eARC) port of your TV. Soundbar main unit.

HDMI IN HDMI Cable HDMI TO TV

(eARC/ARC)
(ARC)

Top of the Soundbar Bottom of the Soundbar

<HW-Q930C / HW-Q800C>

TV ARC
Top of the Soundbar

<HW-Q700C>

TV ARC
1. With the Soundbar and TV turned off, connect the HDMI cable as shown in the figure.
2. Turn on the Soundbar and TV.
3. “TV ARC” appears in the display window of the Soundbar main unit and the Soundbar plays TV sound.
• When the TV sound is not output, press the (Multi Function) / (Source) button at the top of the Soundbar or the (Source) button
on the remote control to select the “D.IN” mode. The screen displays “D.IN” and “TV ARC” in sequence, and TV sound is played.
• When connecting a TV that supports the eARC function, “eARC” appears on the display and the sound is heard.
• To connect with eARC, the eARC function in the TV menu should be set to On. Refer to the TV user manual for details on setting.
(e.g. Samsung TV : Home ( ‍ ) → Menu → Settings ( ‍ ) → All Settings ( ‍ ) → Sound → Expert Settings → HDMI-eARC Mode (Auto))
• If “TV ARC” does not appear in the display window of the Soundbar main unit, confirm that the HDMI cable is connected to the correct port.
• Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.

NOTE
• When you connect the TV that supports the HDMI ARC (Audio Return Channel) to the Soundbar with an HDMI cable, you can transmit the
digital video and audio data without connecting a separate optical cable.
• We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one whose diameter is less than 0.55 inches (14
mm).
• This function is not available if the HDMI cable does not support ARC.
• When the audio in a broadcast is encoded in Dolby Digital and the “Digital Output Audio Format” on your TV is set to PCM, we recommend that
you change the setting to Dolby Digital. When the setting on the TV is changed, you will experience better sound quality. (The TV menu may
use different words for Dolby Digital and PCM depending on the TV manufacturer.)
• The ARC/eARC protocols support Dolby Atmos.
• Make sure that the content supports Dolby Atmos®.

ENG - 15
Connecting using an Optical Cable
Pre-connection Checklist
• When both the HDMI cable and optical cable are connected, the HDMI signal is received first.
• When you use an optical cable and the terminals have covers, be sure to remove the covers.

Bottom of the Soundbar

Optical Cable (not supplied)
DIGITAL AUDIO IN
(OPTICAL)

OPTICAL OUT

Top of the Soundbar

<HW-Q930C / HW-Q800C>

Top of the Soundbar D.IN

<HW-Q700C>

D.IN
1. With the TV and Soundbar turned off, connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar and the OPTICAL output port on the TV
with the optical cable (not supplied), as shown in the figure.
2. Turn on the Soundbar and TV.
3. Press the (Multi Function) / (Source) button at the top of the Soundbar or the (Source) button on the remote control to select the
“D.IN” mode.
4. The TV sound is output from the Soundbar.

ENG - 16
Connecting via Bluetooth
When a Samsung TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.
• Only one Samsung TV can be connected at a time.
• Samsung TV that supports Bluetooth can be connected. Check the specifications of your TV.

The initial connection

1. Press the PAIR button on the Soundbar remote control to enter the “BT PAIRING” mode.

PAIR

(OR) a. Press the (Multi Function) / (Source) button on the top panel and then select “BT”.
“BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record.

Top of the Soundbar Top of the Soundbar

<HW-Q930C / <HW-Q700C>
HW-Q800C>
BT READY BT READY

b. When “BT READY” appears, press and hold the (Mic On/Off) / (Source) button on the top panel of the Soundbar for more than
5 seconds to display “BT PAIRING”.

Top of the Soundbar Top of the Soundbar

5 Sec 5 Sec

<HW-Q930C / <HW-Q700C>
HW-Q800C>
BT PAIRING BT PAIRING

2. Select Bluetooth mode on the Samsung TV.

(e.g. Home ( ‍ ) → Menu → Settings ( ‍ ) → All Settings ( ‍ ) → Sound → Sound Output → Bluetooth Speaker List → Soundbar Q***C
(Bluetooth))
3. Select “Soundbar Q***C” from the list on TV’s screen.
An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the Samsung TV to the
Soundbar, select the message, and then establish a connection.
• When the Samsung TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.
4. You can now hear Samsung TV sound from the Soundbar.
• After you have connected the Soundbar to your Samsung TV the first time, use the “BT READY” mode to reconnect.

If the device fails to connect

• If you have an existing Soundbar (e.g., Soundbar Q***C) on the list of speakers on the Samsung TV, delete it.
• Then repeat steps 1 through 3.

Disconnecting the Soundbar from the Samsung TV

Press the (Multi Function) / (Source) button at the top of the Soundbar or the (Source) button on the remote control to select the
mode other than “BT”.
• Disconnecting takes time because the Samsung TV must receive a response from the Soundbar.
(The time required may differ, depending on the Samsung TV model.)

ENG - 17
What is the difference between BT READY and BT PAIRING?

• BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar.
(Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) / (Source) button on the top of the
Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

Notes on Bluetooth connection

• Locate a new device within 3.28 ft (1 m) to connect via Bluetooth communication.
• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• The Soundbar automatically turns off after 18 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
‒ If there is a strong electrical field around the Soundbar.
‒ If several Bluetooth devices are simultaneously paired with the Soundbar.
‒ If the Bluetooth device is turned off, not in place, or malfunctions.
• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main
unit - e.g., microwaves, wireless LAN devices, etc.

ENG - 18
Connecting via Wi-Fi
Pre-connection Checklist
• Wi-Fi connection is available only on Samsung TV.
• Check whether the wireless router (Wi-Fi) is turned on and the TV is connected to the router.
• The TV and Soundbar must be connected to the same wireless network (Wi-Fi).
• If your wireless router (Wi-Fi) uses a DFS channel, you will not be able to establish a Wi-Fi connection between the TV and Soundbar.
Contact your Internet service provider for details.
• Because the menus may differ depending on the year of manufacture, refer to your TV manual.
• To connect the TV to the Soundbar via Wi-Fi, connect the Soundbar to the wireless router first. See page 26, for details on how to establish
a Wi-Fi connection.

1. For more information about Wi-Fi connection to the Soundbar, see page 26, “Method 2. Connecting via Wi-Fi (Wireless Network)”.
2. Change the input source of the TV by using the Audio menu to Soundbar.
• Samsung TVs released in 2017 or later
Home ( ‍ ) → Menu → Settings ( ‍ ) → All Settings ( ‍ ) → Sound → Sound Output → Soundbar Q***C (Wi-Fi)

NOTE
The Wi-Fi Dolby Atmos connection is available in some Samsung TVs and some Soundbar models.

Precaution : The Soundbar will restart automatically if you turn on/turn off Wi-Fi.

Wi-Fi Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn
Port deactivation method Wi-Fi On / Off.

Bluetooth Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds
Port deactivation method to turn Bluetooth On / Off.

ENG - 19
Using the Q-Symphony Function
• When the Soundbar connects to a Samsung TV that supports the Q-Symphony function you can play the sound simultaneously through the
Soundbar and the TV. If you use the Q-Symphony function, the surround sound played on the TV allows you to enjoy a richer, more three-
dimensional surround sound effect.
• When the Soundbar is connected “TV+Soundbar” menu appears on the TV.
Settings ( ‍ ) → All Settings ( ‍ ) → Sound → Sound Output

TV menu
HDMI Cable

OR

Optical Cable (not supplied)

D.IN
• TV menu example: TV + [AV] Soundbar series name (HDMI) / TV + [AV] Soundbar series name (Optical)

TV menu
Wi-Fi

Wi-Fi
• TV menu example: TV + [AV] Soundbar series name (Wi-Fi)

NOTE
• It can operate according to the Codec supported by TV.
• This function is supported only when the HDMI Cable or Optical Cable (not supplied) or Wi-Fi is connected.
• The message displayed may differ with the TV model.
• Ensure that your TV and Soundbar are connected to the same wireless router/frequency.
• This function is available in some Samsung TVs and some Soundbar models.

ENG - 20
Using the SpaceFit Sound
This function analyzes the user’s listening space with the Soundbar’s microphone and provide optimal sound for the space. Sound optimization
proceeds automatically.

Method 1. Connecting via Soundbar

To enable this function, turn on the SpaceFit Sound mode with the remote control of the Soundbar.
1. Press the (Sound Control) button to turn on the SpaceFit Sound mode.
“SPACEFIT SOUND OFF” appears on the display.

2. Press the Up button on the remote control to turn on the SpaceFit Sound.
“ON” appears on the display.
PAIR

ND
SOUODE
M
3. Press the Down button on the remote control to turn off the SpaceFit Sound.
“OFF” appears on the display.
PAIR

ND
SOUODE
M

• This is available in all Sound modes.

Method 2. Connecting via TV

To enable this function, turn on the Adaptive Sound+ mode on your Samsung TV menu.
(Home ( ‍ ) → Menu → Settings ( ‍ ) → All Settings ( ‍ ) → General → Intelligent Mode Settings → Adaptive Sound+)
• The sound mode on your Soundbar will automatically change to Adaptive Sound+ if you enable the Adaptive Sound+ mode on your TV.

NOTE
• This function works when the Soundbar connects to some of the Samsung TVs.
• HW-Q700C models support only the method of “Connecting via TV”.

ENG - 21
06 CONNECTING AN EXTERNAL DEVICE
Method 1. Connecting using an HDMI Cable (Capable of Dolby Atmos / DTS:X decoding
and playback)
Pre-connection Checklist
• If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off.
• Make sure that the content supports Dolby Atmos® / DTS:X.

Top of the Soundbar Top of the Soundbar

HDMI HDMI
<HW-Q700C> <HW-Q930C
DIGITAL AUDIO IN / HW-Q800C>
(OPTICAL)

External Device
HDMI

HDMI OUT HDMI Cable

HDMI TO TV
(eARC/ARC)
HDMI IN HDMI Cable
(ARC)
Bottom of the Soundbar

1. Use an HDMI cable to connect the HDMI OUT port on the external device and the HDMI port on the bottom of the Soundbar.
2. Use an HDMI cable to connect the HDMI IN port of the TV and the HDMI TO TV (eARC/ARC) port on the bottom of the Soundbar.
3. Turn on the Soundbar, TV, and the external device.
4. Press the (Multi Function) / (Source) button on the top of the Soundbar or the (Source) button on the remote control to select
“HDMI” mode.
5. The Soundbar display indicates that “HDMI” mode is currently selected and the Soundbar will start playing sounds.

NOTE
• When you use Dolby Atmos® / DTS:X: If the input source is Dolby Atmos® / DTS:X, refer to “Output specifications for the different sound
effect modes” on page 8.
• When Dolby Atmos® is activated, “DOLBY ATMOS” appears in the front display.
• When DTS:X is activated, “DTS:X” appear in the front display.
• Configuring Dolby Atmos® / DTS:X on your BD player or other device
Open the audio output options on the settings menu of your BD player or other device and make sure that “No Encoding” is selected for
Bitstream. For example, on a Samsung BD Player, go to Home Menu → Sound → Digital Output and then select Bitstream (unprocessed).

Supported UHD Signals Specification (3840 x 2160p)

Frame rate (fps) Color depth RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0

8 bit O O O O

< 60 10 bit - - O O

12 bit - - O O

8 bit - - - -
120
10 bit - - - -

• Supported specification may vary depending on the connected external device or usage conditions.

ENG - 22
Method 2. Connecting using an Optical Cable
Top of the Soundbar

<HW-Q700C>

D.IN
Top of the Soundbar

BD / DVD player / Set- <HW-Q930C / HW-Q800C>

top box / Game console
D.IN

DIGITAL AUDIO IN
(OPTICAL)
Optical Cable
OPTICAL OUT
(not supplied) Bottom of the Soundbar

1. Use an optical cable (not supplied) to connect the DIGITAL AUDIO IN (OPTICAL) on the Soundbar main and the OPTICAL OUT port on the
external device.
2. Turn on the Soundbar and external device.
3. To select “D.IN” mode, press the (Multi Function) / (Source) button on the top of the Soundbar or the (Source) button on the remote
control.
4. Your Soundbar will play sounds from the external device.

ENG - 23
07 CONNECTING A MOBILE DEVICE
Method 1. Connecting via Bluetooth
When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.
• When you connect a paired Bluetooth device with the Soundbar off, the Soundbar automatically turns on.

The initial connection

• When connecting to a new Bluetooth device, make sure the device is within 3.28 ft (1 m) distance.
1. Press the PAIR button on the Soundbar remote control to enter the “BT PAIRING” mode.

PAIR

Mobile device

(OR) a. Press the (Multi Function) / (Source) button on the top panel and then select “BT”.
“BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record.

Top of the Soundbar Top of the Soundbar

<HW-Q930C / <HW-Q700C>
HW-Q800C>
BT READY BT READY

b. When “BT READY” appears, press and hold the (Mic On/Off) / (Source) button on the top panel of the Soundbar for more than
5 seconds to display “BT PAIRING”.

Top of the Soundbar Top of the Soundbar

5 Sec 5 Sec

<HW-Q930C / <HW-Q700C>
HW-Q800C>
BT PAIRING BT PAIRING

2. On your device, select “Soundbar Q***C” from the list that appears.
• When the Soundbar is connected to the Mobile device, [Mobile Device Name] → “BT” appears in the front display.
3. Play music files from the device connected via Bluetooth through the Soundbar.
• After you have connected the Soundbar to your mobile device the first time, use the “BT READY” mode to reconnect.

If the device fails to connect

• If you have an existing Soundbar (e.g., “Soundbar Q***C”) in the list of speakers on the Mobile device, delete it.
• Repeat steps 1 and 2.

What is the difference between BT READY and BT PAIRING?

• BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar.
(Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) / (Source) button on the top of the
Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

ENG - 24
Notes on Bluetooth connection
• Locate a new device within 3.28 ft (1 m) to connect via Bluetooth communication.
• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• The Soundbar automatically turns off after 18 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
‒ If there is a strong electrical field around the Soundbar.
‒ If several Bluetooth devices are simultaneously paired with the Soundbar.
‒ If the Bluetooth device is turned off, not in place, or malfunctions.
• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main
unit - e.g., microwaves, wireless LAN devices, etc.
• The Soundbar supports SBC data (44.1kHz, 48kHz).
• Connect only to a Bluetooth device that supports the A2DP (AV) function.
• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function.
• When connecting the Soundbar to a Bluetooth device, place them as close to each other as possible.
• The farther the Soundbar and Bluetooth device are from each other, the lower the sound quality will become.
The Bluetooth connection may break when the devices are out of the effective range.
• The Bluetooth connection may not function as intended in areas with poor reception.
• A Bluetooth device may experience noise or malfunction under in the following conditions:
‒ When the body is in contact with the signal transceiver on the Bluetooth device or Soundbar
‒ In corners or when there is an obstacle in proximity, such as a wall or partition, where electrical changes may occur.
‒ When exposed to radio interferences by other products operating on the same frequency ranges, such as medical equipment, microwave
ovens, and wireless LAN devices.
‒ Obstacles such as doors and walls may still impact the sound quality even when the devices are within the effective range.
• Note that your Soundbar cannot be paired with other Bluetooth devices while using the Bluetooth option.
• This wireless device may cause electrical interference during operation.

Disconnecting the Bluetooth device from a Soundbar

You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s user manual.
• The Soundbar will be disconnected.
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the front display.

Disconnecting the Soundbar from the Bluetooth device

Press the (Multi Function) / (Source) button on the top of the Soundbar or the (Source) button on the remote control to switch the
mode from “BT”.
• Disconnecting takes time because the Bluetooth device must receive a response from the Soundbar. (Disconnection time may differ,
depending on the Bluetooth device)
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the front display.

ENG - 25
Method 2. Connecting via Wi-Fi (Wireless Network)
To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.

The initial connection

1. Install and launch the SmartThings app from your mobile device (smartphone or tablet).
2. On the app, follow the screen instructions to add the Soundbar.
• The automatic pop-up (the second screenshot below) may not show on some devices.
If the pop-up window does not appear, press “ ‍ ” on the Home screen. The Soundbar is added to the app.
• The illustration below may differ according to the app version.

SmartThings
App

Launch App Auto pop-up Add device

ENG - 26
Using the Tap Sound
Tap the Soundbar with your mobile device to play the sound of content on the mobile device through the Soundbar.

• This function may not be supported, depending on the mobile device.

• This function is only compatible with Samsung mobile devices with Android 8.1 or later.

SmartThings App
Top of the Soundbar

Mobile device

1. Turn on the Tap Sound function on your mobile device.

• For details on how to turn on the function, refer to “Setting the Tap Sound function” below.
2. Tap the Soundbar with the mobile device. Select “Start now” in the displayed message window.
A connection is established between the mobile device and Soundbar via Bluetooth.
3. Play the sound of content on the mobile device through the Soundbar.
• This function connects a mobile device to the Soundbar via Bluetooth by detecting vibration that occurs when the device touches the
Soundbar.
• Make sure the mobile device does not tap a sharp corner of the Soundbar. The Soundbar or mobile device may become scratched or
damaged.
• It is recommended that the mobile device be covered with a case. Lightly tap the wide area in the upper portion of the Soundbar, without
using excessive force.
• To use this function, update the SmartThings app to the latest version.
The function may not be supported, depending on the app version.

Setting the Tap Sound function

Use the SmartThings app to turn on the Tap View, Tap Sound function.
1. On the mobile device, run the SmartThings app.
2. Select ( ‍ → ‍ ) in the SmartThings app screen displayed on the mobile device.
3. Set “Tap View, Tap Sound” to On to allow the function to work when a mobile device moves close to the Soundbar. The function is turned on.

NOTE
• When the mobile device is in power-saving mode, the Tap Sound function does not work.
• The Tap Sound function may not work if there are devices near the Soundbar that cause radio interference such as electric devices. Make sure
devices that may cause radio interference are placed at a sufficient distance away from the Soundbar.

ENG - 27
08 CONNECTING VIA APPLE AIRPLAY 2
• This feature may not be available in some countries.
• This Samsung Soundbar supports AirPlay 2 and requires iOS 13.4 or later.

With AirPlay 2, you can stream music, podcasts, and other audio from your Apple devices to the Samsung Soundbar.
• To enable AirPlay2 in your Soundbar, you must first register the device with the Samsung Smart Things app by agreeing with the app’s terms
and conditions.
• Make sure the Soundbar is powered on and connected to the same Wi-Fi network as your Apple device.
• Select from an AirPlay-supported app or Control Center on your iPhone, iPad, or Mac.
• Select the Soundbar from the list of available devices to play the current audio to.

ENG - 28
09 INSTALLING THE WALL 2. Align the Wall Mount Guide’s Center Line with the center of your
TV (if you are mounting the Soundbar below your TV), and then fix

MOUNT the Wall Mount Guide to the wall using tape.

• If you are not mounting below a TV, place the Center Line in the
center of the installation area.
Installation Precautions
• Install on a vertical wall only.
• Do not install in a place with high temperature or humidity.
• Verify whether the wall is strong enough to support the product’s
weight. If not, reinforce the wall or choose another installation
point.
Center Line
• Purchase and use the fixing screws or anchors appropriate for
the kind of wall you have (plaster board, iron board, wood, etc.). If 3. Push a pen tip or sharpened pencil tip through the center of the
possible, fix the support screws into wall studs. A-TYPE images on each end of the Guide to mark the holes for the
• Purchase wall mounting screws according to the type and supporting screws, and then remove the Wall Mount Guide.
thickness of the wall you want to mount the Soundbar on.
‒ Diameter: M5
‒ Length: 1 3/8 inches (35 mm) or longer recommended.
• Connect cables from the unit to external devices before you install
the Soundbar on the wall.
• Make sure the unit is turned off and unplugged before you install
it. Otherwise, it may cause an electric shock. 4. Using an appropriately sized drill bit, drill a hole in the wall at each
marking.
Wallmount Components • If the markings do not correspond to the positions of studs,
make sure you insert appropriate anchors or mollies into the
holes before you insert the support screws. If you use anchors
Wall Mount Guide (AH63-04369C) or mollies, make sure the holes you drill are large enough for
the anchors or mollies you use.
x2 5. Push a screw (not supplied) through each Holder-Screw, and then
x2 screw each screw firmly into a support screw hole.
(M4 x L10)

Holder-Screw (AH61-04110A) Screw (6001-001202)

x2

Bracket-Wall Mount (AH61-04119A)

6. Install the 2 Bracket-Wall Mounts in the correct orientation on the
1. Place the Wall Mount Guide against the wall surface.
bottom of the Soundbar using 2 Screws.
• The Wall Mount Guide must be level.
• If your TV is mounted on the wall, install the Soundbar at least 2
inches (5 cm) below the TV.

2 inches (5 cm) or more

• When assembling, make sure the hanger part of the Bracket-

Wall Mounts are located behind the rear of the Soundbar.
Rear of Soundbar

Right end of Soundbar

ENG - 29
7. Install the Soundbar with the attached Bracket-Wall Mounts by
hanging the Bracket-Wall Mounts on the Holder-Screws on the 10 INSTALLING THE
wall.
SOUNDBAR IN FRONT OF
TV
Component

x4

8. Slide the Soundbar down as shown below so that the Bracket-Wall Rubber-Foot (BN67-00398L)
Mounts rest securely on the Holder-Screws.
To install, attach the Rubber-Feet to the bottom of the Soundbar
• Insert the Holder-Screws into the wide (bottom) part of the
before placing it in position above the TV stand. Make sure you attach
Bracket-Wall Mounts, and then slide the Bracket-Wall Mounts
the Rubber-Feet so they do not lie outside the edges of the TV stand.
down so that the Bracket-Wall Mounts rest securely on the
Refer to the figure below.
Holder-Screws.
Rubber-Foot

Installing the Surround Speakers on a

Wall (applicable models only)
You can purchase wall mounts separately to install the surround
speakers on a wall.
Wall mounts aren’t sold by Samsung Electronics.

Notes for Wall Mounting the Surround Speakers Place the Soundbar on a TV stand.
• Surround Speaker wall mounts must be able to support more than
17.6 lbs (8.0 kg).
• Hole size : 1/4 - 20 UNC threaded insert
‒ Standard Screw : 6  .35 mm (0.25 Inch) ø,
1.27mm (0.05 Inch) Pitch
‒ Length : 18 mm (0.70 Inch) long
‒ Quantity : Left 1 EA / Right 1 EA

L R Microphones (applicable models only)

• Check the strength of the wall before you install the Wall Mount
Brackets. If the strength is insufficient, make sure to reinforce the
wall before installing the Wall Mount Brackets and the speakers
on the wall.
• Samsung Electronics is not liable for any damage to the product
due to the product being installed inappropriately.
• Take care not to install the speakers sideways or upside down.

ENG - 30
As illustrated in the image, align the center of the Soundbar with the
center of the TV, carefully place the Soundbar onto the TV stand. 11 SOFTWARE UPDATE
At this time, place the microphones (applicable models only) at the
front of the stand not to interfere with voice recognition. Auto Update
TV When the Soundbar is connected to the Internet, software updates
automatically occur even when the Soundbar is turned off.
• To use the Auto Update function, the Soundbar must be connected
to the Internet.
The Wi-Fi connection to the Soundbar will be terminated if
the Soundbar’s power cord is disconnected or the power is cut
off. If the power is cut off, when the power comes back on or
you reconnect the power cord, turn on the Soundbar, and then
reconnect it to the Internet.
Right end of Soundbar

USB Update
NOTE
• Make sure the Soundbar is placed on a flat and solid surface. Bottom of the Soundbar
• Insufficient gap from the TV may cause voice recognition and
SERVICE

DIGITAL AUDIO IN
(OPTICAL)

SERVICE
POWER HDMI IN 1 HDMI 1
ID SET
ID SET
(WOOFER, REAR)

NETWORK

HDMI IN 2 HDMI 2

acoustic problems.
HDMI TO TV
(eARC/ARC)

SERVICE

• The illustration above differs with the respective model.

• This function is not supported by HW-Q700C model.
• For the best performance of the microphones, keep the Soundbar
at least 2 cm away from the TV’s panel. Samsung may offer updates for the Soundbar’s system firmware in
the future.
When an update is available, you can update the Soundbar by
connecting the USB drive that contains the update firmware to the
SERVICE port of the Soundbar.
1. Go to the Samsung Electronics website (www.samsung.com) →
search for the model name from the customer support menu
option.
• For more information about update, refer to Upgrade Guide.
2. Download the upgrade file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the
Soundbar.
5. Turn on the Soundbar. Then the product is updated within 3
minutes with displaying the message, “UPDATE”.
• During update, do not turn it off or remove the USB.
• If “UPDATE” does not appear on the display window, remove the
power cord from the Soundbar and then reconnect it.
• When the latest version is installed, no update is performed.
• Depending on the USB type, update may not be supported.

ENG - 31
Initialization 12 TROUBLESHOOTING
Top of the Soundbar Refer to the instructions below if this product does not function
properly. If the problem you are experiencing is not listed below or if
the instructions below do not help, turn off the product, disconnect
the power cord, and contact Samsung Electronics at 1-800-SAMSUNG
(1-800-726-7864).
INIT
Soundbar does not turn on.
With the Soundbar on, press the (Volume) buttons on the body
• Check whether the power cord of the Soundbar is correctly
at the same time for at least 5 seconds. “INIT” appears on the display
inserted into the outlet.
and then the Soundbar is initialized.

CAUTION Soundbar works erratically.

• All the settings of the Soundbar are initialized. Be sure to • After removing the power cord, insert it again.
perform this only when initialization is required. • Power cycle the external device and try again.
• If there is no signal, the Soundbar automatically turns off after a
certain period of time. Turn on the power. (See page 6.)

Remote control does not work

• Point the remote directly at the soundbar.

• Replace the batteries with new ones.

The Soundbar indicator turns solid red.

• The microphone is turned off.

Turn on the microphone. (See page 4.)

Sound is not output from the soundbar.

• The volume of the Soundbar is too low or muted. Adjust the

volume.
• When any external device (STB, Bluetooth device, mobile device,
etc.) is connected, adjust the volume of the external device.
• For sound output of the TV, select Soundbar. (Samsung TV:
Home ( ‍ ) → Menu → Settings ( ‍ ) → All Settings ( ‍ ) → Sound
→ Sound Output → Select Soundbar)
• The cable connection to the Soundbar may not be loose. Remove
the cable and connect again.
• Remove the power cord completely, reconnect, and turn the
power on.
• Initialize the product and try again. (See page 32.)

Sound is not output from the subwoofer or the rear speakers.

• Check whether the LED indicator on the rear of the Subwoofer

and Surround Speakers are on in blue. Reconnect the Soundbar
and Subwoofer and Surround Speakers if the indicator is blinking
in blue or turned red. (See page 13.)
• You may experience an issue if there is an obstacle between the
Soundbar and Subwoofer. Move devices to an area away from
obstacles.
• Other devices sending radio frequency signals in proximity may
interrupt the connection.
Keep your speaker away from such devices.
• Remove and reconnect the power plug.

ENG - 32
 In case there is sound jitter, delays, or noise from the Subwoofer Sound drops out when connected via Bluetooth.
and Surround Speaker
• Some devices can cause radio interference if they are located too
• If there are any objects between the Soundbar and Subwoofer close to the Soundbar. e. g. microwaves, wireless routers, etc.
speaker, this could cause a problem. Please reposition these to a • If your device that is connected via Bluetooth moves too far away
place without such an object. from the soundbar, it may cause the sound to drop out. Move the
• There may be sound jitter or delays when the Subwoofer and device closer to the soundbar.
Surround Speaker are far from the Soundbar. Please place them • If a part of your body is in contact with the Bluetooth transceiver
near the Soundbar. or the product is installed on metal furniture, the sound may drop
• There may be sound jitter or delays when the Soundbar is near an out. Check the installation environment and conditions for use.
instrument or electrical device that can cause radio interference.
Place the Soundbar far from such devices that can cause radio Soundbar will not connect to Wi-Fi.
interference. (E.g., wireless router) • Check whether your wireless router is on.
• Change the TV network connection status from wireless to wired. • Turn off the router, turn it back on, and then try again.
• The soundbar will not connect if the wireless signal is too weak.
The Subwoofer volume is too low
Try moving the router closer to the soundbar, or eliminating
• The original volume of the content you are playing may be low. any obstacles that are between the soundbar and the router, if
Try adjusting the Subwoofer level. (See page 7.) possible.
• Bring the Subwoofer speaker closer to you. • If your wireless router is new, you will need to reconfigure the
speaker’s network settings.
If the TV is not connected via HDMI TO TV (eARC/ARC)
The soundbar does not turn on automatically with the TV.
• Check whether the HDMI cable is correctly connected to the ARC
terminal. (See page 15.) • When you turn off the Soundbar while watching TV, power
• Connection may not be possible due to the connected external synchronization with the TV is disabled. First turn off the TV.
device (set-top box, game machine, etc.). Directly connect the
Soundbar. The AVA function (applicable models only) is not available in the
• HDMI-CEC may not be activated on the TV. Turn on the CEC on following cases.
the TV menu. (Samsung TV: Home ( ‍ ) → Menu → Settings ( ‍ ) • The AVA function (applicable models only) will not be available
→ All Settings ( ‍ ) → Connection → External Device Manager → when the microphone is turned off.
Anynet+ (HDMI-CEC) ON)
• To connect with eARC, the eARC function in the TV menu should After connecting the TV to the Soundbar, I switched the Soundbar
be set to On. (Samsung TV: Home ( ‍ ) → Menu → Settings ( ‍ ) → mode. Then no sound is output from the TV.
All Settings ( ‍ ) → Sound → Expert Settings → HDMI-eARC Mode
• If you connect your Soundbar to a mobile device while the
(Auto))
Soundbar is connected to the TV, the Soundbar outputs sound
There is no sound in when connecting to the TV in HDMI TO TV from the mobile device while keeping the TV connection. So the
(eARC/ARC) mode TV sound will not be delivered anywhere.
• Disconnect the mobile device, and the TV sound will be output
• Your device is unable to play the input signal. Change the TV’s from the Soundbar again.
audio output to PCM or Dolby Digital. (For a Samsung TV:
Home ( ‍ ) → Menu → Settings ( ‍ ) → All Settings ( ‍ ) → Sound The Soundbar does not appear in AirPlay2
→ Expert Settings → Digital Output Audio Format)
• To enable AirPlay2 in your Soundbar, you must first register the
Soundbar will not connect via Bluetooth. device with the Samsung Smart Things app by agreeing with the
app’s terms and conditions. (See page 28.)
• When connecting a new device, switch to “BT PAIRING” for • AirPlay2 does not operate if you delete the Soundbar from the
connection. (Press the PAIR button on the remote control or Samsung Smart Things app.
press the (Mic On/Off) / (Source) button on the body for at • Make sure that the Soundbar and the Apple device are connected
least 5 seconds.) to the same Wi-Fi network.
• If the Soundbar is connected to another device, disconnect that • The Soundbar is compatible with AirPlay2 installed on iOS 13.4 or
device first to switch the device. later.
• Reconnect it after removing the Bluetooth speaker list on the
device to connect. (Samsung TV: Home ( ‍ ) → Menu →
Settings ( ‍ ) → All Settings ( ‍ ) → Sound → Sound Output →
Bluetooth Speaker List)
• The automatic TV connection may be disabled. While the
Soundbar is in “BT READY”, press and hold the Left button on
the Soundbar remote control for 5 seconds to select ON-TV
CONNECT. If you see OFF-TV CONNECT, press and hold Left
button again for 5 seconds to switch the selection.
• Remove and reconnect the power plug, then try again.
• Initialize the product and try again. (See page 32.)

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