TEST 1 CDR

PART 1. INCOMPLETE SENTENCES

1. Janet was understandably quite nervous, never .......
spoken in front of such a large crowd before.
A has B had C have D having
2. Ms. Mertenson will be unavailable next
week ............. you have made a previous
appointment.
A until B unless C except D so
3. He tries hard, but I......... don't think he is doing a
good job.
A very B really C almost D
exceptionally
4. Any employees who ........... not attended the seminar
on sensitivity in the workplace should do so before the
end of the month.
A has B have C are having D having
5. When we ........... the door, he was working on a
computer.
A open B was C have D opened
opening opened
6. Mike .................. repaired the car.
A did not B does not C did not D has not
have have
7. Alex..... that he had taken the test five times.
A says B tells C said D told
8. When they are competing against brand-name chains,
stores relying.............. on word-of-mouth referrals
should consider purchasing a print advertisement.
A otherwise B further C solely D less

9. Despite recent losses totaling millions of dollars,

Bayside Construction………… its shareholders the
situation would be rectified in the near Future
A assuring B . assured C have D was
 assured assured

10. After speeding to the airport and sprinting across

the terminal, the Pelcro Corp. executives arrived
just ............. time to catch their flight.
A on B at C in D below
11. Employers............ in obtaining information
concerning grants for technician certification may
contact us at the e-mail address below.
A interested B listed C hopeful D enclosed

12. As the sales seminar ran longer than we expected,

we had only a ............. period of time to brief the
potential clients.
A some B few C short D much
13. Monarch Co. is a prominent food manufacturer that
is.............around the world for its high-quality
ingredients.
A recognizes B recognizing C recognized D Recognize

14. .............. heavy rain, this afternoon's baseball game

has been rescheduled for Friday.
A Due to B Because C As D Despite
15. As we............. in our guidelines for applicants,
please submit documents in triplicate before 5:00 p.m.
on Friday.
A exceeded B indicated C conducted D reserved

16. The company president will visit our office this

Friday, and all managing editors are expected
to ........... with him for lunch.
A meet B met C have met D will meet
17. Much of investors' long-held esteem in the
company.................. during the share-market boom
when executives were involved in accounting
irregularities.
 A losing B loses C was lost D is lost
18. The latest ............to emerge from our production
lines is considered by many to lead the field in the area
of mobile communications.
A product B produce C producing D productivity
19. All employees are reminded that there is much
satisfaction to be gained from .............. the community
in some voluntary capacity.
A serving B deserving C reserving D preserving
20. The Rochet Organization .......... on expanding its
scope of operations into the international market.
A are planned B is planning C will D to plan
planning
21. My sister hopes that you will ............... her
invitation.
A accept B except C accepting D Excepting

22. Director Patterson's...........was that the institute

should move its headquarters to Austin, Texas.
A conclusion B conclusive C conclude D conclusively

23. All the storage rooms are scheduled to undergo

renovations and........
...............closed for several days next week.
A will be B was C are D has been

24. Peter wanted to win the race, so he ran ......…

A fast as he B so fast as C as fast as D fast as he
could he can he could can
25. Mr. Hoffman, the marketing director, has ........that
every department head works collaboratively to
overcome the recent financial difficulty.
A suggestion B suggest C suggesting D suggested

26. Employers ............ to pay their employees a decent

wage.
 A must B ought C should D would
27. Please...... .................any information, no matter
how insufficient it may seem to your client in the very
near future.
A forwards B forward C forwarding D to forward
28. Intent on demonstrating its willingness to do what it
takes to become a major force in the industry, Vetcom
has taken very public measures to .......top research and
development experts away from other companies.
A deter B beckon C lure D juggle
29. Tatiana and I ................. to see the new
documentary film about the effects of industrialization
on Chinese agriculture next Friday.
A am going B will going C are going Dhave been
going

36. The secretary was working .................. that night.

A overtime B overwork C overwork D over
30. ..............your application is impressive, we have
found someone else who is even more qualified than
you are.
A Until B Because C Therefore D Although

31. Because of Valley Bank's new online banking

service, paying your monthly bills just became easier
than........
A always B ever C never D often

32. John Clarke, who is in the prime of his career, has

been ranked.......... the top 10 players in tennis history
by Sports Daily,
A at B into C among D from
33.............. recent adjustments in income tax rates,
workers will find themselves pleasantly surprised by an
increase in the size of their paychecks.
A Due to B While C In fact D Whether
34. Customers need to consider carefully............ kind of
interior fittings will best satisfy both their needs and
tastes.
A which B since C that D as

35. It is important to look through the

documents..............that everyone in charge can know
at which stage they should be completed
A concerning B over C so D since
36. Call the repair person. The ............ is tearing the
papers again.
A coffee B paper C copier D document

37. …………… Easter break, a skeleton staff of volunteers

will maintain all essential services to keep the business
running
A While B Ahead C During D Since

38. Despite being a newcomer to the field of

shipbuilding, Upgrade Engineering has
achieved .............. results in its first year.
A envier B envying C enviable D envyingly

39. My father asked us ......... too much time playing

computer games.
A not to B did not C not to D to not
spending spend spend spend
40. Due to new environmental…………, we will have to
update our waste
management system by 2018
A regulations B services C balances D portfolios
PART 2
Câu 1: Home Furnishings up to 50% Off
Alters Department Store is having a sale on home furnishings.
It's time again for our annual sale, and you can make big
savings. Alters is (1)......... for the high quality of its
merchandise, so you can be sure
A know B knowing C knew D . known
you are buying wisely. We are offering 20% off all silk cushion
covers. 30% off the price of ready-made curtains, and an
incredible 50% off Persian rugs (offer applies only to ticketed
rugs). Our color specialists will be on hand to offer advice on
color coordination of the items you buy. For a special reduced
fee, they will visit your home to create a theme for the room of
your choice. This service (2).................. costs $50 per visit, but
we are offering it for the bargain price of $75.
A as usual B. usually C unusual D usual

Hurry — these special offers will be for one week only!

Câu 2 : To: All Employees:
From: Janet Toulons, President, KHG Shoe
Corporation: "We Love Shoes-Do You?”
Re: Fall Fashion Show We are preparing for our participation in
the upcoming Fall Fashion Show and I wanted to update you all
on our progress. We have been fortunate enough to come up
with a new line of fabulous shoes that will appeal to older
clients as well as younger ones. Thanks to our inventive
designers, these shoes are both classic and comfortable. They
will be the main feature of the fashion show and I am confident
that they will be a huge success. The best (1)............. is that
they are all manufactured and ready
A ideas B awards C news D offerings

go and they look terrific! As you know, not all of you will be
attending the show, but I want to extend my heartfelt thanks
for the hard work you have done this past year. Our revenues
show us that we have achieved the (2).................we set earlier
in the year.
A goals B beliefs C testimony D credit
As a result, you will each be receiving a bonus, based on your
salary. I am sure this is good news for all. Again, I am very
happy with our progress. We are definitely a leader in this field.
Câu 3: Mr Albert Di Beni,
333 Spring Road
PenshurstKent
Dear Mr. Di Beni, The Penshurst Medical Practice invites you to
make an appointment for a medical ........ 1.
A exam B examination C quiz D test

After the age of forty, we recommend that you have a full

physical every year. Our records show that you recently have
celebrated your fiftieth birthday. However, it is over seven
years since your last appointment with our clinic. If you contact
the Penshurst Medical Practice before September 15th, you will
be able to take advantage 2............... a free checkup.
A from B in C of D to
In this medical we will check blood pressure, blood cholesterol,
and blood sugar. For a small extra charge, it is possible to have
a more detailed examination. If you are available in this offer,
please call the Medical
Practice at your earliest convenience.
Sincerely,
Penshurst Medical Practice
Câu 4: Internal memo (Discount shoe emporium)
To: SalesStaff
From: Management B.K
Date: October 9th, 2020
Subject: Flyer misprint
Please be aware that there was a misprint in an advertisement
for our store in this week's local free press. The ad states that
on Saturday all men's formal footwear is on for 55% percent off
rather ................ 15% off.
 A that B than C then D they’re
If customers come in and ask about this sale, please .................
and explain the printing error. Offer them an additional 5% off
coupon to thank them for coming into our store. The coupon
can be given out even if the customer decides not to purchase
any shoes,
A apologize B compromise C categorize D analyze

Please call a manager to the sales floor if you encounter any

customers who have the ad with them and demand to receive
the 55% discount. These cases will be handled on an individual
basis.
Câu 5: From: allen#gishopping.com
To: john#pasky.com
Subject: Out of stock
Concerning your order made May 10, I am sorry to inform you
that the mouse you are interested in purchasing is currently out
of stock. However, we will be able to order the mouse for you
from the manufacturer within the next week. If you are
interested in this ............, please reply to this
A plan B method C advantage D option

email and provide your telephone number. We will ..............

you when the item becomes available for delivery.
A notify B notice C notification D note
I look forward to your response.
Regards,
Mary Allen
Customer Service
GI Shopping Mall
Câu 6 : To: Graeme Lynch
From: Finance
Re: Taxes
It has been brought to our attention that you have been
charged incorrectly for taxes over the last five months. We
apologize sincerely because this is ........... to an error in our
office. We were going
A due B owed C indebted D resulted

through some personnel changes when you joined the

company, and unfortunately some incorrect data was entered
into our database. We have just realized that you have been
charged for a higher tax bracket than you should have been.
We are making ............to rectify the situation immediately, and
in
A affords B results C designs D efforts
your next paycheck you will notice that less tax has been
subtracted than in previous months. You can reclaim the
previous extra deductions if you file for a rebate at the end of
the financial year
Câu 7: From: Wayne Thomas (wayne#e-solutions.com]
To: Terry.gilbert#monavale.com
Cc:
Kareb Russell [ Karen.russell#e-solutions.com]
Sent: Tue, March 07, 207 14:11 PM
Terry,
I believe you should by now have received the copy of our
company profile that we had discussed in our last meeting. In it
you will find the necessary information you requested. If you
still haven't received it, please feel to contact me. Anyway, to
keep the ball rolling, our Chairman, Mr. Langley would like to
have a meeting with Ms. Russell and/or you in Detroit on any
date from March 20th to March 24th to have a further
discussion on the ....... of our cooperation.
A most B feasibly C feasibility D more
feasible feasible
Those dates have been chosen since Mr. Langley will be
travelling extensively in............... March and April. However,
 A neither B either C each D. both

if our suggested dates do not suit Ms. Russell, then please let
us know your preferred date for the meeting.
Best regards,
Wayne
PART 3
Câu 1: Mr. Thompson,
This is just a short email to update you on your medical test
results from your physical examination on January 10th. Our
records show that you took a blood pressure test. Your test this
time showed that your blood pressure is doing quite well for a
man at your age. I am very pleased to note that your blood
pressure is much lower than it was last time. It seems that the
medication you have been taking is working well.
Unfortunately, we do not have a record of the name of your
medication on file. Can you remember the name of the
medication that you are taking? If you could send an email to
my nurse with the name of the medicine, that would be very
helpful to us. His email address is [email protected].
Also, there is a note in your file stating that you want your
medical test results sent to your insurance company. Which
department do you want them sent to? Please let us know as
soon as possible.
Regards, Dr. Huxley
What kind of test did Mr. Thompson have?
A a stress test B a high blood C a D a blood test
pressure test department
test
2. Where will Mr. Thompson's medical test results be
sent to
A. his doctor's office B. his employer
C. his insurance company D. the doctor's nurse
3. What is true about Mr. Thompson's blood pressure?
 A It is extremely B It is C It is non- D It is very
high normal existent low
Câu 2 : Grocery retailer Matthison has announced a series of
changes to its senior management structure that will improve
organizational efficiency.
Greg Ford, the Executive Vice President and Chief Technology
Officer, will now be given responsibility for the company's
supply chain organization.
This added responsibility includes inventory management,
distribution,
warehousing, and logistics. Ford now becomes Executive Vice
President, and Karen Anderson, formerly Executive Vice
President, is leaving the company to pursue other interests.
Gabriel Karros, Chief Marketing Officer, will now be responsible
for all the company's food operations. This added responsibility
includes food division operations, asset protection and
customer service.
1. Who is the current Executive Vice President?
A Gabriel B Karen C Greg Ford D Karros
Karros Anderson Matthison
2. Which responsibility is Not included for the Executive
Vice President?
A Distribution B Sales C LogisticsD Inventory
management
3. Who is responsible for food division operations?
A Matthison B Ford C Karros D Anderson

Câu 3 : Read the following agenda and e-mail

International Environmental Protection Group (IEPG)
Meeting & Awards Ceremony
Thursday, August 09:00AM_7:00 P.M.
Place: Room 1, Sofitel Hotel
AGENDA
1. WelcomeBirsen Aksay
2. Fall projects & plansAri Tabaku
3. Introduction of Nominating
CommitteeKazadi Koite
4. Presentation of award Jakob Skolnik
Recipient: J.S Choi, CEO
5. Reception
---------------------------------------------------------------------------
To: Jakob Skolnik
From: Victoria Williams
Subject: Yesterday's awards ceremony
Mr. Skolnik,
We were all concerned about your sudden illness yesterday and
hope that you are feeling better today. I know that you will feel
reassured to learn that last night's awards ceremony went very
well despite your absence. We had Kazadi Koite lead both items
3 and 4, and I am happy to report that he did an excellent job.
The CEO of B.J. Technology accepted the award for “most
environmentally friendly company” on his company's behalf
and expressed great delight on receiving it. The reception was
enjoyed by all. We had reserved the room for only three
hours,and some guests stayed until the last possible moment.
More guests attended than we expected, so we barely had
enough room for everyone. Perhaps we should ask for a bigger
room next year. Rooms 2 and 3 are also small, but either room
4 or room 6 would be a good size, I think. Even though the
ceremony and reception were a great
success, I have several other ideas for improvements for next
year ceremony. We can discuss them when you return to work.
Please rest well. We hope to see you healthy and back at work
soon.
Victoria
1. What company does J.S. Choi work for?
 A IEPG B B.J C Sofitel D Williams Inc
Technology Hotels
2. Who presented the award?
A Jakob B Victoria CKazadi Koit D Ari Tabaku
Skolnik Williams
3. In which room was the reception held?
A Room 1 B Room 2 C Room 3 D Room 4

4. What does Victoria Williams suggest doing next year?

A. Asking Jakob Skolnik to present the award B. Using a larger
hotel
C. Inviting more guests D. Reserving a different room
Câu 4 : 32 Turtle Rd.
Wilmont, WI 20548
August 23
Dear Mrs. Malloy,
We recently discovered that your subscription to Gourmet Chef
Monthly will expire in September and you have not decided to
renew it. To encourage you to reconsider your decision, we'd
like to offer you a special, one-time-only offer: if you choose to
renew your subscription, we will give you a fifty percent
discount on each monthly issue from October to March.
According to our database, you were paying $6 per issue; with
this discount you would only have to pay $3.00. This offer is
only valid if you apply to renew your subscription before
September 15th. We're offering to cut the cost of your
subscription in half. Can you really ask for a better deal? To
accept our offer, please call us at 1-800-254-9864. Our office is
open Monday to Friday from 9 a.m. to 5 p.m. Don't miss out on
this wonderful opportunity; call one of our helpful customer
service agents today. We look forward to your business.
Warmest Regards,
Ross Cather
Sales Director, Gourmet Chef Monthly
1. Why did Ross Cather write the letter?
A. To request some personal information
B. To encourage the customer to extend her service
C. To inquire about the bill that has not been paid
D. To introduce a new service at the restaurant
2. When will Mrs. Malloy's existing subscription expire?
A In March B In AugustC In D In October
September
3. How much is Mr. Hopkins paying per month now?
A $3.00 B. $6.00 C$9.00 D$15.00
Câu 5 : To: satty98#hatmail.net
From: bcy099#lions.co.sp
Subject: Recordings
Hi Samantha,
This is just a quick email to let you know that we have found
enough voice actors to make the recording for the radio
advertisement. The Heartful Acting Agency is providing us with
three children who will work with the man and the woman you
had already found. They are charging $50 an hour per child, so
let's try to get it done as quickly as we can to keep costs down.
I have given the agency the scripts.
See you at the studio, Brian
1. Why did Brian send this email?
A. To ask Samantha to find more actors
B. To let Samantha know they have enough actors
C. To tell Samantha about a meeting D. To complain to
Samantha
2. How many voices will be used in the advertisement?
A two B three C four D five
3. Why does Brian want to finish the recording quickly?
A. He hates recording. B. He wants to save money.
C. He has another appointment afterwards. D. He is impatient.
Câu 6 : Read the following two e-mails
Hi. Sorry for sending this to all the staff in the company, but my
list of people who are going to the Signmakers' Conference in
Dartmouth is not up-to-date, so I thought I'd mail it to everyone
just to be on the safe side. The company has agreed to pay for
transport by rail which means you won't have to drive there
yourselves. We've booked seats on the 06.30 from Stanton
Heath which goes direct to Dartmouth. We should arrive there
by 08.45, and we can then share taxis to get to the venue,
which I understand is just a 15 minute drive, so we should
easily make the 09.30 start.
Hotel accommodation has been booked at the Premium Inn,
Dartmouth. The
management have agreed that all delegates should have their
own rooms. It's likely that some of you will have singles, while
others will have doubles and twins. I can't take request for
double rooms, I'm afraid. It will be the luck of the draw. All
rooms will have en suites, and should be very comfortable.
We're planning return transport on the 20.10 from Dartmouth
which will get us back to Stanton Heath at 22.00.
I'll be booking transport on Friday morning (14th March), so if
you have any queries or problems, make sure you contact me
before then.
James Roxford
-----------------------------------------------------------------------------------------
----
Dear James
Sorry, I didn't get back to you in time. I was off sick last week
and didn't get your message until this morning. I hope you
haven't booked the train tickets yet. I'm planning to go to the
conference by car, as I'm not returning to Stanton Heath after
the conference. I'm going on to visit my family. Is there any
chance you can reserve a double room for me at the Premium
Inn? I find it hard to sleep in single beds.
Thanks
Mindy Jacques
1. James's email was sent to:
A. Mindy Jacques B. staff who are attending a conference
C. visitors to James's company D. everyone in the company
2. Which of the following is true about the journey
James has planned?
A. Delegates will take a different route on the return journey.
B. The delegates will arrive just after the conference starts.
C. The return journey is faster than the outbound journey.
D. The delegates will need to change trains on the outbound
journey.
3. When did Mindy send her email?
A. Monday (17th March) B. Thursday (13th March)
C. Friday morning (14th March) D. Friday afternoon (14th
March)
4. What is James likely to do after receiving Mindy's
message?
A. reserve a double room B. buy another conference ticket
C. phone a taxi company D. cancel a train ticket
Câu 7: ATLANTIS CRUISE LINES
Julie McCoy
1411 St. Johns Bluff Road
Jacksonville, Florida 32224-2645
Dear Ms. McCoy,
As we discussed earlier on the phone, your cruise to Tangier for
August 15 has been canceled. However, I've managed to book
you on a cruise for August 18 at 10:30 a.m leaving from Miami.
The journey to Tangier will last for five days and will arrive on
August 23. There will be one stop in Kingston for four hours on
route to Morocco and a tour will be provided. All prices are the
same as your previous reservation. If this booking is suitable,
please contact me via fax at (607)555-4699 or by e-mail at
reservations# atlantiscruise.net. We can arrange for Internet
access in your room on the ship as requested, as well as the
vegetarian meals. Unfortunately,
Atlantis Cruise Lines cannot arrange for hotel accommodation
in Tangier. However, our partners at Global-Go Travel are
offering discount hotel rates for reservations made by July 1.
You may want to contact them as soon as possible, as hotels fill
up quickly this time of year.
Please let me know if you would like to go ahead with these
travel plans. If so, you will also need to send me passport
numbers of expiration dates for both you and your husband.
Sincerely,
Issac Washington
1. Why did Mr. Washington write the letter?
A. To provide details of travel itinerary changes
B. To offer the services of a travel agency
C. To inform the company of dietary requirements
D. To make reservations for a hotel
2. What is Ms. McCoy's destination?
A Jacksonville B Miami C Kingston D Tangier
3. What is scheduled for August 18?
A. A flight arrival B. A ship departure
C. A dinner D. A stay at a hotel
Câu 8 :"Are you looking for something fun to do on your
weekends?
My name is Andy and I'm the captain of the River Valley
Chipmunks. We are a coed basketball team that is looking for
new players. We practice three times a week at the university
gym, and play against other teams on Saturday afternoons. We
have players of all ages, but you must be over 18. We don't
care how tall you are. We just like to have fun. If you like
basketball and have time in the evenings and on weekends,
come check us out. Become a RV Chipmunk!
1. What is the name of the basketball team?
A. Andy B. The River Valley Chipmunks
C. The University Gym D. Check Us Out
2. According to the advertisement, which person would
probably NOT be accepted
as a member of the team?
A A man B A womanC A short DA 17year-old
person girl
3. What two conditions should you meet to become an
RV Chipmunk?
A. Like basketball and have time in the evenings and on
weekends B. Like baseball and have time in the evenings and
on weekends
C. Like basketball and go to River Valley High School
D. Like baseball and have time to practice during the week
Câu 9 : Read the letter and sign and answer the
questions.
Dear Member,
We are pleased to announce the grand reopening of the City
Art Gallery. The gallery had been getting very dirty and run
down, we decided to renovate it and give the city an art gallery
that looks as good as new. We know that all our members have
missed their cultural visits over the past 6 months. An opening
ceremony will be held on March 22nd, and general admission
will begin March 23rd. As one of our members,
you are entitled to attend the opening ceremony and get a
sneak preview of our renovations and improvements. If you
take a look at the enclosed information, you will see the
changes that have been made. I'm sure you will agree that we
have greatly improved the facilities. As a member, you will be
particularly interested to note that we have decreased the cost
of the 12 month pass.
We look forward to welcoming you to the opening ceremony.
Sincerely
Pembroke City Art Gallery Committee
------------------------------------------------------

New! 12-month pass $50, free admission to regular galleries

and 50% discount on temporary exhibitions
Facilities
Fountains: Open all day. Serving a variety of coffees and juices,
sandwiches, salads, café and delicious homemade cakes.
Restrooms now available on every floor
All our galleries are now fully wheelchair accessible New! Kids
education Lectures open to all elementary school kids:
Saturdays 10 - 11, grades 1-3, Sundays 10-11, grades 4-61
1. Why was the City Art Gallery closed?
A. There was a fire. B. It closed at 5 pm.
C. It had no visitors. D. It was being renovated.
2. Which of the following changes is not mentioned?
A. 12-month passes B. Wheelchair access
C. Lectures for senior citizens for citizens D. A café
3. Who can attend the lectures on Sunday mornings?
A. All elementary school children B. 1st to 3rd graders
C. 4th to 6th graders D. There are no lectures.
4. What can be found on every floor?
A art B guides C toilets D a cafe

Câu 10 : Obituary
Audrey Sarah Ives
Beloved wife of Albert, mother of Joan and George
It is with great sadness that the Ives family notes the passing of
Audrey Sarah Ives. Mrs. Ives, aged 82, died at her home on
Tuesday morning, having been in bad health for the past 18
months. She had suffered from heart trouble for the past year.
She was a well-known amateur artist and often exhibited her
best works at the Greenwich Art Society. Her paintings toured
throughout Europe, and she even painted a portrait of the
Queen. Her greatest achievement was the Alford Prize, which
shewon in 1985. She was the younger sister of the well-known
sculptor Annie Taverner.
Although not as well-known as her sister, many think her talent
was greater. Mrs. Ives was also a concert violinist in her
younger days and performed with the Pinedale Orchestra. She
also served in the Peace Corps for five years as a nurse's aide
in Rwanda where she was awarded the Queen's Medal for Valor
when she assisted an injured tourist who was attacked by a
tiger. Mrs. Ives fought the tiger with her bare hands and then
provided life-saving medical attention to the tourist. In addition
to her husband Albert, she is survived by a son George, a
daughter Joan and four grandchildren. Flowers can be sent to
the Pine Grove Funeral Home in Spring Valley
1. Where would you expect to see this information?
A. In a romance novel B. In a newspaper
C. In a TV magazine D. On a poster
2. How long was Mrs. Ives ill?
A 82 years B All her life C18 months D One year
3. What did many people say about Mrs.Ives, with
regard to her sister?
A. Mrs. Ives didn't like painting. B. Mrs. Ives was a more famous
painter
C. Mrs. Ives was a better artist. D. Mrs. Ives was richer.
Câu 11: 12 Blue Bird Drive
Newark, NJ
064587
12 May 2017
Paul Thomtree
Spotless Cleaner's
145 Market Drive
Newark, NJDear Mr. Thomtree, I recently had three jackets dry
cleaned at Spotless Cleaner's.
Unfortunately, when I got home and looked at one of the
jackets, I noticed there was a large rip on one of the sleeves. I
immediately returned the item to your building on Market
Drive, but the sales clerk told me that the company was not
responsible for any damages incurred during cleaning. I have
been doing business with Spotless Cleaner's for three years and
have always received excellent service, but I am quite
distressed about this recent incident. I would like the company
to pay for the repair
of this item, and to give me a full refund on the cost of dry
cleaning all three items.
Please contact me as soon as possible to discuss this matter. I
can be reached Monday to Friday after 6 p.m., and Saturday
and Sunday any time. My home number is 632- 365-1456. You
can also reach me at my office at 653-362-9876.
Regards,
Linda Applebee
1. What is the purpose of the letter?
A. To complain about service B. To apply for a membership
C. To discuss a late payment D. To order a clothing item
2. What does Mrs. Applebee request from the company?
A A receipt B A refund C An D A coupon
apology
3. What does Mrs. Applebee say about Spotless
Cleaner's?
A. It has a bad reputation. B. It does not repair clothing.
C. It usually provides good service. D. It is the only dry
cleaner's in town.
Câu 12 : Klondike Historical Preservation Society
325 Range Road
Whitehorse, Yukon Y1A 2C6
CanadaJoanna Saunders
7582 Swan Lake Road
Vernon, BC VOE 1W2
Jan.22
Dear Ms. Saunders,
I would like to extend our thanks for your support during the
Klondike Historical
Preservation Society's annual fundraise. This year's country fair
was even more successful than we expected.
In the past few years, the number of people attending the fair
has increased
dramatically. It is thanks to volunteers like you that we are able
to host such a large number of visitors. Without this support,
we would be incredibly understaffed. I am pleased to report
that $85.000 was raised at the fair this year, which far
surpasses any record set at previous fairs. The funds will be
used in the restoration of historic buildings in the downtown
area.
Thank you again for all your help and support.
Jennifer Lumley,
President, Klondike Historical Preservation Society.
1. What is the purpose of the letter?
A. To request donations B. To thank a volunteer for support
C. To provide information about an event D. To ask for help
with a fundraise
2. Who most likely is Ms. Lumley?
A. A town official C. An administrator of an organization
B. A history professor D. A volunteer for the event
3. According to the letter, how was the recent event
different from previous events?
A. It provided more activities B. It was held at a larger location
C. It raised more money D. It was held downtown
.Câu 13: Insomnia
is characterized by the inability to sleep or the inability to
remain asleep for a reasonable period. Insomniacs typically
complain of being unable to close their eyes or "rest their
mind” for more than a few minutes at a time. Both organic and
non-organic insomnia constitute a sleep disorder. It is often
caused by fear, stress, anxiety, medications, herbs, caffeine,
and depression or sometimes for no apparent reason. An
overactive mind or physical pain may also be causes. Finding
the underlying cause of insomnia is usually necessary to cure it.
Types of insomnia
1. Transient insomnia lasts from one night to a few weeks, but
it seems longer tosufferers. Most people occasionally suffer
from transient insomnia due to such causes as jet lag or short-
term anxiety. If this form of insomnia continues to occur from
time to time, the insomnia is classified as intermittent.
2. Acute insomnia is the inability to consistently sleep well for a
period of
between three weeks to six months.
3. Chronic insomnia is regarded as the most serious. It persists
almost nightly for at list a month.
1. How many types of insomnia are listed in the article?
A1 B2 C3 D4
2. According to the article, which of the following is a
cause of insomnia?
A Caffeine B Stress C No apparent D All of the
reason above

3. Which type of insomnia is regarded as the most

serious?
A. Organic insomnia B. Chronic insomnia
C. Acute insomnia D. Transient insomnia
4. Which type of insomnia is regarded as the cause of
jet lag?
A. Organic insomnia B. Chronic insomnia
B. Chronic insomnia D. Transient insomnia
D. Transient insomnia
Câu 14: 13870 Nares Road
Bangkok Thailand 1500
June 30
Dear Ms. Baham,
I'd like to thank you for the time you spent with me discussing
the marketing
researcher position at Amarin, Ltd. After interviewing with you
and touring the facility, I feel strongly that this company would
be an ideal place for me to work. I now understand why Amarin,
Ltd., is considered the premier publisher of travel and tourism
books in the region. I am impressed by the fact that it has been
listed as one of Thailand's ten most successful businesses since
it was founded six years ago. The company's reputation for
quality is also reflected in its outstanding record of employee
retention.
I wanted to emphasize the fact that I attended a three-week
intensive seminar on MarkTrends, the foremost marketing
research software package. I know the job description mentions
the ability to use MarkTrends, and I wanted to let you know that
I am very comfortable using this software.
Again, thank you for your time and consideration. I hope to
hear from you soon concerning your hiring decision.
Yours truly,
Anusak Arinchai
1. What kind of business is Amarin, Ltd.?
A. A marketing firm B. A trading company
C. A research institute D. A publishing company
2. What is stated in the letter about Amarin, Ltd.?
A. It was started six years ago.
B. It plans to expand its operations to other countries.
C. It will be hiring several marketing researchers.D. It has been
successful because of its marketing strategies
3. What did the writer want to emphasize about his
background?
A. His degree in marketing B. His overseas travel experience
C. His familiarity with a software program
D. His presentations atprofessional seminars
4. What does the letter indicate is a sign that Amarin,
Ltd., is doing very well?
A. Its large number of employees B. Its international reputation
C. Its use of up-to-date computer technology
D. Its high ranking on a list of successful businesses