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Associate Platform Consultant _ JD (1) (2)

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9 views2 pages

Associate Platform Consultant _ JD (1) (2)

Uploaded by

bhavanarawalpalli
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Associate Platform Consultant, Hyderabad, India

Yext is seeking highly-organized, motivated, technically-minded and hardworking Associate


Platform Consultant to join the Yext Services team. An Associate Platform Consultant is a Yext
product specialist and is responsible for providing platform configuration and data
management services to Yext’s customers.

We value individuals who are fast learners, team contributors, strong communicators, and
problem solvers. Ideal candidates are interested in technology, can build positive
relationships, and quickly learn the parts of our business.

Responsibilities
● Work directly with the customer to identify goals and requirements for assigned
projects
● Configure the Yext environment (Knowledge Graph, Pages, etc.) to meet customer
requirements
● Manage & prioritize multiple inbound client configuration or data management
requests and drive to completion
● Interpret client and other stakeholder requests, and effectively communicate these
requests to other internal teams as necessary, using appropriate tools and methods
to tailor communication to stakeholders as needed. Confirm resolution of the request
● Create business requirements documents outlining client business rules,
requirements, and customizations and ensure accurate configuration of the platform
● Document client business rules, requirements, and customizations and ensure
accurate configuration of the platform
● Partner closely with the broader account team to ensure we are exceeding client
expectations
● Identify potential areas to improve all aspects of the platform and products
● Analyze and import customer data, and provide quality assurance over the
information and content loaded into the Yext Platform
● Begin to Serve as a subject matter expert to customers as well as internal teams
● Test new features and workflows in product releases for a clients configuration, apply
new features for client book of business and provide feedback to product
management
● Contribute to internal resources and process improvements
● Provide Search Engine Optimization (SEO), data modeling, integration best practices
and optimization guidance throughout engagements to drive customer return on
investment
● Provide status updates on your work and communicate potential risks and
opportunities to clients and the account team

Requirements
● High school diploma, GED or equivalent
● 2-4 years of experience in Software Implementation, Consulting, or similar
client-facing roles
● Strong written and communication skills
● Proficient in data analysis and manipulation with Excel or equivalent
● Effective interpersonal skills; along with strong ability to communicate complex
problems
● Attention to detail, organized, process-driven
● Strong work ethic with the ability to work in a fast-paced and dynamic environment
● Determination and perseverance when faced with challenges
● Ability to thrive in a cross-functional team environment
● Takes pride in providing a high level of service and delivering consistent performance
● Interest in technology
● Energized by completing items on a huge to do list
● Self-directed worker with excellent time management skills

Preferred Requirements
● Basic understanding of relational databases and SQL
● BA/BS degree in any subject area, or similar college level education or work
experience preferred but not required

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