CHANDRA SEKHAR
[email protected] || +91 9951483888 || CAPGEMINI || BANGALORE
OBJECTIVE:
Dedicated and Experienced ServiceNow developer with 4 years of hands-on experience in
ITSM, & CMDB. Adept at designing, developing, and implementing ServiceNow solutions
to improve streamline processes and improve organizational efficiency. CSA & CAD
certified. Looking for job change now. Immediately Joiner
PROFESSIONAL SUMMARY:
Role : ServiceNow Developer
Company : Capgemini
Work Duration : October 2018 to September 2023
Location : Bangalore
• Having 4.5+ years of experience in IT and as well 3+years in ServiceNow
Development and implementation.
• Good Experience on Configuration in ServiceNow.
• Configuration and customization in Incident, Problem, change and knowledge
Management Modules.
• Expertise on Integrations with REST API Integrations.
• Worked on Business Rule, Integration/configuration, Client Scripts, Dictionary
Overrides, Notifications, Knowledge management and Reporting areas to meet the
business requirements.
• Worked on Inbound and Outbound Integrations.
• A strong understanding of ITSM (IT Service management), ITIL (IT Infrastructure
library) with good exposure to functional and technical design of ServiceNow.
• Worked on ACL’s (Access control list) for providing the data security.
• Expertise in Creating catalog items and creating record producers in service catalog.
• Incident management experience using Update Sets, Import Sets in Service Now.
• Worked with Dashboards, reports in ServiceNow.
• Experienced in controlling the CMDB data.
• Analytical, multitasking, adaptable to new environments and learn new Technologies
quickly.
• Worked on Stories and Production issues P1 tickets.
• Writing Business rules, Client scripts, Workflows.
• Drafting Low Level Design documentation.
• Writing Custom Notifications and approval.
• Creating Roles and Permission Groups as per requirements.
• Configured Reports on the custom application.
• Created email Notifications, reports, Access Controls, Workflow, Homepage
Administration, User Administration, Update sets, Wizards, Surveys, Notifications,
Field Administration etc.
• Worked on Bi-Directional Integrations.
WORK EXPERIENCE & PROJECT DETAILS:
Working as ServiceNow Developer with Capgemini, since October 2018 to till now.
PROJECT: -2
Client: Zurich
Role: ServiceNow Developer
Responsibilities:
Created manual factors and adding them to group factors and performing Risk
assessments for entity and control mapped to that entity and based on the
responses calculating overall computed score for risk.
Created schedule job to trigger notifications in Daily, Weekly and Monthly bases.
Implementing, configuring, and administrating GRC plugins.
Worked on client scripts, business rule, UI actions, notifications, script includes,
transform maps.
Involved in gathering the requirements, documenting the requirements and get those
signed off from client and parallelly working on implementing the solution technically.
Following the Agile methodology by call with scrum master as well as with team
members for the new enhancements in the project.
Working on the Custom modules like SCM, MDM, Finance, ITSM major
modules like incident, change, request and tasks
Provided consultation to the client for complex business problems facing by the client.
Revamped the Service Portal and make portal more user friendly. Working
independently on Service Portal area for developing widgets. Customized the
portal based on all custom departments.
Worked on ServiceNow notifications, inbound actions, notification scripts in this
project.
Also working on HR Modules like developing the record producers, catalog items and
order guides and creating the workflows as per the client requirement in different
scopes.
Got the exposure in all aspects like supporting, Quality assurance, consulting, managing
the team.
2
Created multiple templates for the HR support team using document builder a custom
module in the project.
Creation of the CI’s using import sets and transform map.
Working on Knowledge management, change management and HR module
PROJECT: -1
Client: BMW
Role: ServiceNow Developer
Responsibilities:
Maintaining CMDB health Completeness, Correctness and Compliance.
Worked on change tasks to update CMDB.
Worked on CMDB requests to insert or update CI into CMDB.
Created transform maps mapped fields and created transform map scripts to update
CDMB.
Imported foundation data/base data using import sets. Imported Cl's and Relationships
using Import set.
Customized ServiceNow applications as per requirement. Developing and configuring
Business Rules,
Script Includes, UI Policies, and Catalog Client Scripts.
Strong skill set in the ServiceNow suite development including SOAP/REST integration.
Integrated ServiceNow with 3rd party tools and implantation of SOAP and REST API.
Created workflow to achieve business requirement. Created ACLs & role to maintain
access to UI.
Configured Notifications, SLA.
Testing every component of UI & business logic to find issues & fix it.
Moving code from lower environment to higher environment using Update Set.
Created number of pages and widgets. Widgets were created on role base like manager,
employee.
Used number of angular directives while building widgets.
Created html, client side and server-side scripting in widgets and also used CSS.
Design and maintain Service Portal for user access to Knowledge Base and Service
Catalog.
Played part on end user self-service portal management.
Implemented custom application for a renowned German logistics client which involved
on boarding of
new Service Lines.
Custom Job Management module involving dynamic auto routing of Jobs.
Designed custom configurable modules over the layers of ServiceNow Notification,
ACLs and Assignment
Rules.
Implemented logic to replicate threading concept to increase the performance of the
Assignment functionality.
