KINTU RONALD

29/NOV/2024
THE HEAD HUMAN CAPITAL
PRIDE MICROFINANCE (U) LIMITED
Dear Sir/Madam;

RE: APPLICATION FOR THE POSITION OF BRANCH OPERATIONS MANAGER

I am writing to express my interest in the position of Branch Operations Manager in response to your
call of November 2024, and I have endorsed my resume for your consideration. Review of my
credentials will confirm to you that I have served in different Banking Positions, such as Branch
Management, Operations Management, Compliance and Audit Management, hence best fit for the
position.

I worked with Housing Finance Bank as Branch Operations Manager, Audit and Risk Champion at
different branches for Six (6) years. I hold a Bachelor of Arts Degree in Economics with second Class
Upper of Kyambogo University. My previous banking roles enabled me obtain and develop Branch
Management, Operational, Analytical, Communication and Reporting, Financial, Supervisory and
Customer service skills.

With my Education Background of Bachelor of Arts Degree in Economics (Class Two Upper) of
Kyambogo University, various Banking Training Certificates and the vast Banking experience, and my
personal attributes would make me the best candidate for this job hence best operations management in
the organisation.
Thank you for considering me for this role and I can easily be reached via my mobile phone number –
0706712574/0782821674 or my email: [email protected], [email protected] .
I look forward to hearing from you on this offer.
Thank you,
Yours sincerely,

Kintu Ronald
KINTU RONALD
Curriculum Vitae

Name: Kintu Ronald

Profession: Economist
Date of Birth: 01, 03, 1983
Nationality: Ugandan
Address: C/o P.O Box 1539, Kampala, Uganda
E-mail: [email protected],[email protected]
Telephone: +256 782 821 674, +256 7060712574
Education;

Kyambogo University 2003 - 2006 Bachelor of Arts Degree in Economics (Class Two
Upper)
Iganga High School 2001 - 2002 UACE
ST’Paul S.S Nasuti Iganga 1997 - 2000 UCE

Summary of Employment History:

Date Employer Position Role/KRAs

March Housing Branch 1. Branch Risk, Health and Safety Champion.

2018- Finance Bank Operations 2. Branch Vault Custodian.
Sept Manager 3. Provision of guidance and leadership of direct
2023 reportees.
4. Secretary to the branch loan committee
5. Liquidity planning and management
6. Frontline staff appraiser
7. Branch Audit and Compliance champion
8. File monthly returns and Reports
9. Authorize customer instructions immediately to
achieve the required customer service standards as
defined in the customer service charter.
10. Develop strategies for eliminating incidences of fraud
and forgeries in accordance with the operational risk
framework.
11. Monitor all overdrawn account and Non- Performing
Assets/Loans in arrears within the specified operations
procedures and Credit Policy.
12. Authorize all cash transactions above teller limits, all
back- office and front office postings/customer
instructions within the acceptable turnaround time
and within set approval limits.
13. Provide safe custody and track all branch keys and
stamps’ custody in line with set guidelines.
14. Generate periodic branch performance reports for
review by Management in line with HFB policies and
procedures.
15. Monitor the implementation of branch processes and
procedures in line with the bank policies and
 procedural manuals.
16. Check all the bank transactions for accuracy of KYC
procedures and authorize them before being posted
onto the bank system in line with set policies and
procedures.
17. Manage the performance and development of
subordinate staff in line with the HR policy.
18. Review and recommend MCB loans and overdraft
facilities for approval and carry out recovery.
19. Reconcile suspense accounts daily and submit
monthly reports to the respective users as defined in
the Operations manual.
20. Verify Back-Office posted work and check correctness
of static data captured before filing away.
21. Verify all instruments for BOU clearing and supervise
the postings to BOU settlement account
Nov. Housing Back Office Branch Cash/Vault Custodian
2016 to Finance Bank – Posting Front and Back office Supervisor
Feb 2018 Garden City Officer Receive and prepare all clearing instruments
Reconciliation of Branch GLs and Suspense Accounts
Posting of all customer instructions such as Salaries,
Fixed Deposits, EFTS, RTGs, and TTs
Open all branch Accounts and
Reactivations/closures
Secretary to the branch Credit Committee
Participation in Branch Loans Recovery and business
Growth.
Attend to all customer Queries and compliments
Loan origination
Calling of Teller(s) vouchers for consistence
Risk control champion
Any other duty assigned

February Housing Customer Accurately Receive, Count, Verify and Post all Customer
2015 to Finance Bank- Service Deposits.
Nov. Garden City Officer/Cas Verify, Count and Pay out cash
2016 Branch hier / Receive, verify and post Cheques/bills
Teller- File all posted vouchers
Generate all Cash Transaction Reports
Give Customers the best service / Customer Care
Engaging Customers to determine their needs and
opportunities for the bank.
Fraud mitigation
Risk mitigation
Cross-selling of the Bank’s products
To bring in new Business
Keeping all customer information/belongings secret and
confidential,
Address all customer issues to the relevant authority(s)
Any other duty assigned
Novemb Housing Ag. Branch In charge of all operational aspects including operations,
er 2014 Finance Bank - Operations customer service, human resources, administration and sales
to Feb Malaba Manager(B Assess local market conditions and identify current and
2015 OM)- prospective sales opportunities
Customer Relationship Management
Develop forecasts, financial objectives and business plans
Meet goals and metrics
Manage budget and allocate funds appropriately
Bring out the best of branch’s personnel by providing
training, coaching, development and motivation
Locate areas of improvement and propose corrective actions
that meet challenges and leverage growth opportunities
Share knowledge with other branches and headquarters on
effective practices, competitive intelligence, business
opportunities and needs
Address customer and employee satisfaction issues
promptly
Adhere to high ethical standards, and comply with all
regulations/applicable laws
Network to improve the presence and reputation of the
branch and company
Stay abreast of competing markets and provide reports on
market movement and penetration
Risk management and compliance
Enforcing controls and processes
March Business Consultant  Prepar
2008 to Synergies Ltd ation
June (Public And of
2011 Private Resear
Management ch
Consultancy Tools
Firm) for
Field
Work
Studie
s.
 Collec
tion of
Data
from
Resear
ch
Field
Using
Questi
onnair
es,
Observ
ation,
Intervi
 ew
and
Focus
Group
Discus
sion
Guides
Tools.
 Develo
pment
Of
Releva
nt
Strateg
ies To
Compil
e And
Analyz
e
Resear
ch
Recom
menda
tions
Into
More
Meani
ngful
Report
.
 Attend
ing
And
Presen
tation
In
Works
hops
 Prepar
ation
Of
Field /
Works
hop
Report
s
 Prepari
ng
Expres
sion Of
 Interes
t
 Propos
al
Writin
g
 Any
other
Duty
Assign
ed
2007- Business Office  Gener
2008 Synergies Ltd Administra al
(Public And tive Office
Private Assistant Manag
Management ement
Consultancy &
Firm) Office
Mainte
nance
 Emplo
yee
Admini
stratio
n
 Record
s&
Inform
ation
Manag
ement
 Coordi
nating
Office
Activiti
es
 Office
Equip
ment
Mainte
nance
&
Manag
ement
 Organi
zing
And
Prepari
ng
Staff
 Meetin
gs
 Petty Cash Management
 VAT Compilation And Submission Of Monthly Returns, Bank
Reconciliation
 Records And Information Management
 Expression Of Interest Writing
Jan – Aug KAL Associates Audit  Computation Of VAT For Clients
-2007 (Certified Public Assistant  Computation Of Income Tax For Clients
And Private  Preparation of Draft Financial Statements.
Accountants)  Team Leader and Coordination on Delegation by
the Audit Manager.
 Writing Expression of Interest.

Professional Skills
Computer Skills; Internet, Microsoft Office (Word, Excel, PowerPoint)
Communication Skills
Research and Report Writing
Financial and Data Analysis
Sales
Managerial and Organizational skills

Academic Research:
Kyambogo University: Prepared A Research Report On The “Determinants Of Access To Health Care
Services In Rural Areas Of Uganda,” A Case Study Of Nambale Sub County Iganga District - March
2006
Kyambogo University: Prepared A Research Proposal On The “Determinants Of Access To Health
Care Services In Rural Areas Of Uganda,” A Case Study Of Nambale Sub County Iganga District -
December 2005.

Other Trainings and Certificates awarded:

School/Institution Year Award

Housing Finance Bank 2015 Certificate in Risk Management
Fire Masters Uganda 2012 Certificate in Fire Fighting and Safety
BESMART 2012 Certificate in Customer Care Service and
Management
Uganda Institute of Banking and 2011 Certificate in Basic Banking Skills
Financial Services
Basoga Bainho Students’ 2005 Certificate of Leadership
Association,KyambogoUniversity

Language(s) Spoken:
Language Writing Reading Speaking
English Excellent Excellent Excellent
Luganda Good Excellent Excellent
Lusoga Fair Fair Excellent
Lugwere Fair Fair Excellent
Referees:
1.Mr, KimoimoI. David (Managing Director) Business Synergies Limited, P. O. Box 9761,
Kampala
Tel: +256 772 401 466
Mr. Kedi Denis, Branch Manager Stanbic bank Mbale , Tel
2.Ms. Naula Winfred: Branch Manager Housing Finance Bank Tororo Branch
Tel. 0703483665

Email:[email protected]
Certification
I, the undersigned, certify that to the best of my knowledge and belief, these data correctly describes
me, my qualifications and experience.

Full Name; Kintu Ronald

Signature;