Delegate

Handbook

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Table of contents
Message from the Chair of COP29 Azerbaijan Operating Company 3
and Chief Operating Officer for COP29

COP29 Azerbaijan 4

COP29 Venue 5

Visas 14

Logistics 15

Accreditation 16

Accommodation 17

Transport 18

Media 19

Catering Services 21

Medical Services 23

Interpretation Services 24

Accessibility Services 25

Sustainability 26

General Information 27

Social Media and Key Contacts 32

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Message from the Chair of COP29
Azerbaijan Operating Company and
Chief Operating Officer for COP29
It is a great pleasure to extend a very warm welcome to all delegates and visitors
to the Conference of the Parties to the United Nations Framework Convention on
Climate Change.

With the world facing growing challenges due to the impacts of climate change, it is
vital that this year’s COP makes meaningful progress towards global climate action
and building climate resilience. As COP29 host, it is our role to create the right
conditions to enable ambitious and meaningful talks and negotiations.

To that end, we want COP29 to be an accessible and welcoming environment to all,

and to provide a seamless experience that allows delegates to work efficiently and
productively.

This Handbook sets out practical information for delegates and visitors. It describes
the facilities at Baku Stadium, which is the venue for both the Blue and Green Zones
at COP29, covering details including catering facilities through to booking rooms,
interpretation services to transport. The Handbook summarises the procedures for
obtaining accreditation and visas, and for booking accommodation and accessing
logistics services, with links to the relevant portals.

In the spirit of hospitality we hope that you may also find some time to enjoy the
historic and cultural places to visit in Baku and the surrounding area using the
tailored information in handbook.

We have sought to provide key information for COP29 delegates in this Handbook
but realise that additional queries may well arise. You can find email addresses for
assistance on the final pages of the Handbook, as well as details of our social media
channels, where you can also keep abreast of announcements every day.

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On behalf of the COP29 Azerbaijan Operating Company, let me take this opportunity
to wish all distinguished guests, delegates and visitors to the Conference a fruitful
and productive stay in our capital city Baku.

Our team is fully committed to ensuring that every aspect of your visit is managed
with precision and excellence, leaving you with an unforgettable impression of
COP29.

Narmin Jarchalova
Chair of COP29 Azerbaijan Operating
Company and Chief Operating Officer for COP29

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5
COP29 Azerbaijan
The COP to the United Nations Framework Convention on Climate Change is held
annually, with the presidency rotating among the five recognized UN regions.

This year, Azerbaijan has been chosen to preside over the 29th Conference of the
Parties (COP29), which will take place in Baku this November. Azerbaijan has a solid
history of hosting international events and has selected Baku Stadium as the venue
for COP29.

To ensure a transparent, impartial, and inclusive process, the COP29 Presidency has
developed a plan centred around two mutually reinforcing pillars aimed at enhancing
ambition and enabling action.

Agenda
The two-week agenda includes these thematic days:

11 12 13
NOVEMBER NOVEMBER NOVEMBER
COP29 World Leaders World Leaders
Opening Climate Action Climate Action
Summit Summit

14 15 16
NOVEMBER NOVEMBER NOVEMBER Science,
Finance, Energy / Peace,
Technology and
Investment and Relief and
Innovation /
Trade Day Recovery Day Digitalisation Day

17 18 19
NOVEMBER NOVEMBER NOVEMBER
Human Capital /
Rest Day and Children and Food,
No Thematic Youth Day Agriculture and
Programming / Health / Water Day
Day Education Day

20 21 22
NOVEMBER NOVEMBER Nature and NOVEMBER
Urbanization / Biodiversity / Final
Transport / Indigenous People Negotiations
Tourism Day / Gender Equality
/Oceans and
Costal Zones Day

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COP29 Venue
Baku Stadium
Baku Stadium is more than just a sports and entertainment venue; it is a symbol of
Azerbaijan’s ambitions and its ability to host international events. It plays a vital role
in promoting sports, inclusivity, culture, and tourism. Officially opened on 18 March
2015, it is one of the largest and most modern stadiums in the region, reflecting
Azerbaijan’s increasing prominence in international mega-events.

The stadium is built in a contemporary elliptical design, representing eternity. Its

exterior is covered with a membrane that can be illuminated in various colours,
creating striking visual effects during events.

Strategically located near Baku’s city centre, the stadium is easily accessible from
different parts of the city, including Heydar Aliyev International Airport. It is well
served by public transportation, including buses and the Baku Metro, and has
extensive parking facilities for those arriving by car. The design incorporates several
eco-friendly elements, such as energy-efficient lighting and water management
systems, highlighting Azerbaijan’s commitment to sustainable development.

The conference venue will consist of a Blue Zone and a Green Zone.

Blue Zone
The Blue Zone acts as the formal venue for conferences and negotiations under the
management of the UNFCCC. Throughout COP29, all official sessions, meetings,
side events, and press briefings will take place in this area.

Access to the Blue Zone is restricted to UNFCCC-accredited individuals, which

includes Party delegations, Heads of State, authorized observers, and accredited
members of the press.

Green Zone
The Green Zone at COP29, organized by the COP29 Presidency, is an interactive
area for non-accredited delegates from various sectors. It encourages participation
from businesses, the public, youth groups, civil society, academia, and artists to
foster meaningful dialogue and collaboration.

At COP29, we acknowledge the critical roles of government and the private sector in
tackling climate change. Our Green Zone initiative provides the private sector with a
unique chance to showcase their solutions to the climate crisis.
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The Green Zone is designed to support the COP29 Presidency’s climate action
vision and priorities, consistent with the global aims of the Paris Agreement and the
UN Agenda 2030.

The COP29 Green Zone will serve as a central hub for innovation and engagement,
comprising a diverse array of activities, including activations, interactive exhibits,
concerts, discussions, and events that emphasize climate action and sustainable
practices.

Venue Map

Area A Main Entrance & Registration

Area B Side Events & Special Events

Area C Negotiation Rooms & Delegation Office

Area D VVIP & Media Centre

Area E Pavilions

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Venue Map
Area A

Area A in the Blue Zone provides various services, including pedestrian screening
area lanes, accreditation registration desks and badge scanners, help desks with
accessibility support, spectrum tagging area desks, and a nursing room, facilitating
an efficient experience for attendees.

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South Pedestrian Screening Area Route:

The South Pedestrian Screening Area Route does not have a registration facility, and
access is limited to those with valid badges.

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Area B

The section B also houses the Side Events Coordination Room, the NGOs
Constituencies Room, several Side Events Rooms, and designated Exhibition Booths.

In the other section of Area B in the Blue Zone, the facilities include Special Events
Rooms, Bilateral Rooms, Marrakech Partnership Lounge Champions’ Rooms, and a
Champions’ Meeting Room.

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Area C

In Area C in the Blue Zone, the facilities include Meeting Rooms, an ICT Service
Desk, an Interpretation Hub and Lounge, a Private Restaurant and Lounge Area,
Prayer Rooms and a Quiet Room, a Cloakroom, a Service Hub with Lost & Found
and Daily Substance Allowance (DSA) Office Services, provisions for Accessibility,
Logistics, Accommodation, Catering, Transportation, and Interpretation Services, as
well as Delegation Offices.

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Area D

In Area D in the Blue Zone is designated as the VVIP area. The facilities include
Plenary Hall 1 (Nizami), Plenary Hall 2 (Caspian), Meeting Rooms, a Media Centre,
Computer Centre, Press Conference Rooms 1 (Karabakh) and 2 (Natavan), a Medical
Room, a Lounge Catering Area, Grab and Go Catering Points, VVIP Bilateral Meeting
Rooms, a Family Photo Area, a VVIP Medical Room, a VVIP Drop-Off Area for
arrivals, Leaders’ Entrance, Entourage Entrance, a Cloakroom, a VVIP Lounge, and a
Handshake Area.

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Area E

Area E in the Blue Zone, with a gross floor space of 24,000 m², is specifically
designated for Delegations’ Pavilions, facilitating engagement and representation
for the various delegations.

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Blue Zone Meeting Rooms
Meeting rooms can be booked by Parties and observer organisations free of charge
for slots of up to 55 minutes between 8:00 and 17:55.

Meeting Room Assignment (MRA) counter opening hours:

Monday, 11 November to Friday, 22 November: 8:00 – 18:00

(except Sunday, 17 November when the conference premises are closed all day)
Kindly note that requests for meetings to be held on the first day of the conference
(11 November) will be accepted electronically from 28 October to 9 November 2024.
Completed MRA forms may be sent by email to [email protected].

The MRA team will track your request and issue notifications/confirmations by 9
November 2024 at the latest.

As of 11 November 2024, MRA forms must be submitted in person at the MRA

counter located at the venue.

All requestors will receive confirmation of the availability and location of their
meeting room in the evening of the day before their meeting in person at the MRA
counter. Once the booking is confirmed, it is advisable to frequently check your
email inbox for potential changes to your confirmed meeting room booking. All
confirmations must be reconfirmed again in person by the requestor at the MRA
counter one hour before the start of the meeting. Meetings that have not been
reconfirmed will be automatically removed from the system.

Meeting room requests may be submitted for a maximum duration of 55

minutes per Party, regional group or observer organisation (United Nations,
intergovernmental organisations or non-governmental organisations). Please be
aware that meetings must conclude and the rooms be vacated on time. The last
meeting must be concluded by 17:55.

The confirmation of meeting room reservations depends on the demands of the

negotiating process, which takes priority.

In the event that the meeting room you have booked is required for informal
consultations, contact groups or other urgent negotiation meetings at short notice,
you may be provided with an alternative solution. You will be notified by phone, or by
email if you have not provided a phone number.

Meeting room layouts are fixed and comply with the national safety regulations of the
host country. Therefore, change of setup, removal or relocation of any furniture or
equipment by meeting organisers is strictly forbidden.

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All meeting participants are to be seated in accordance with meeting room capacity.
Standing participation in meetings is not permitted.

No food and beverages are permitted inside the meeting rooms except water.
Meeting rooms cannot be booked for side events. To organize a side event, please
refer to the Side Events and Exhibits Online Registration System (SEORS) for further
information.

Green Zone Facilities

The Green Zone at COP29 offers international groups from key sectors an array of
services, including a dedicated conference hub with streaming options, meeting
rooms, a hangout area, and a food hall with cafes, all designed to support and
enhance the guest experience.

Green Zone Meeting and Conference Rooms

Conference Rooms:

Conference rooms with capacity for 70 to 200 participants, designed to host a

variety of events, provide a professional and versatile environment tailored to the
event’s needs.

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The conference rooms in the Green Zone offer advanced audiovisual technology,
spacious seating arrangements, high-speed internet connectivity, customizable
layouts, and on-site support, ensuring an optimal environment for productive
discussions and events.

B2B Meeting Rooms:

These rooms are perfect for smaller, more intimate gatherings of 8 to 12

participants.

The B2B meeting rooms in the Green Zone are equipped with modern audiovisual
technology, comfortable furniture, high-speed internet access, and enhanced
privacy and security measures to facilitate effective collaboration.

A Conference or B2B Meeting Room in the Green Zone can be booked here.

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Visas
The Azerbaijani Government has introduced a free COP29 Special Visa for
participants registered for COP29 through the UNFCCC Online Registration System.
This visa can be obtained via the official electronic visa portal or through the
Republic of Azerbaijan’s diplomatic missions and consulates overseas. A detailed
guide on how to use the portal can be found here. The registration process is
smooth and paper-free, with 12 languages available.

The COP29 Special Visa permits a single-entry stay in the Republic of Azerbaijan for
up to 30 days. If you need to exit the country and re-enter due to the pre-sessional,
meetings, the Conference, or UNFCCC meetings, you must reapply for the COP29
Special Visa using your UNFCCC registration number. All foreign participants
attending these meetings must possess a passport that is valid for at least three
months from the date of entry into Azerbaijan.

Currently, there is a visa-free arrangement between Azerbaijan and several countries

based on bilateral agreements. You can find the list here. If your country is included
on this list, you can enter Azerbaijan without a visa and do not need to apply for the
COP29 Special E-Visa.

The COP29 Special Visa will be issued within three working days after the
submission of a complete online application through the official portal or upon
submitting a full application to a local diplomatic office or consulate of the Republic
of Azerbaijan abroad and is valid until 30 November 2024.

After registration has been approved via the UNFCCC Online Registration System,
participants will receive a link to apply for the visa in the confirmation email. The
expiration date of the visa will be specified on the COP29 Special Visa, and the
holder must exit the Republic of Azerbaijan before this date.

Participants are strongly advised to apply for the COP29 Special Visa as soon as
their UNFCCC registration is confirmed. Use the visa portal link in your registration
email to monitor the status of your visa.

All visitors entering Azerbaijan on the COP29 Special Visa and passport holders
from visa-exempt countries must complete Migration Registration at their place of
stay within 30 days of arrival if their stay is 30 days or longer. If the stay is shorter
than 30 days, registration is not necessary.

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Logistics
The COP29 logistics guide offers details on sustainable transportation options to
help minimize your environmental footprint when travelling to the venue, along with
all the necessary information for participating in the event.

The Shipping Guide sets out a comprehensive, step-by-step process for shipping
goods from abroad to COP29 in Azerbaijan.

Official Logistics Partner

COP29 has partnered exclusively with Rhenus Group, which has been designated
the Official Logistics Partner for the event in Baku. In this capacity, Rhenus Group
will manage all transport and logistics services for COP29, including freight
forwarding, customs brokerage, last-mile delivery, and various on-site logistics
functions.

While COP29 participants can select their own freight forwarder during the event’s
operational phase, there are some exceptions. For shipments from the official
external warehouse in Baku to the COP29 venue, participants must contact Rhenus
Group, as they are the only authorized freight forwarder permitted to access the
COP29 venue. Rhenus Group will ensure that shipments are delivered to Baku
Stadium.

For Rhenus Group’s services for COP29, check this page.

You can use the Rate Card to view the services and rates offered by Rhenus Group
as the logistics partner for COP29, valid from 1 July 2024 to 30 March 2025.

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List of Services
• Global freight forwarding via all transportation modes
• Rhenus Logistics Desk/Rhenus Logistics team onsite
• Management of last-minute service requests
• Provision of MHE (Mechanical Handling Equipment)
• Warehousing and Inventory Management Services
• Customs clearance, import and re-export
• Obtaining permits for restricted goods
• Last-mile delivery at the event venue
• Empties handling and storage during the event
• Provision of packing materials, safety and security labelling
• Handling of non-standard categories of goods (fragile, high-value, perishables,
oversized)
• Small parcel/package receipt from a courier with onward delivery to the recipient

To ensure your smooth experience, the Service Request Manual provides

instructions for booking logistics services with Rhenus Group via their website. For
detailed guidance, please refer to the Guide on How to Create a Service Request.

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Accreditation
Registration Process

Registration for the conference is managed through the UNFCCC Online Registration
System (ORS).

Online Registration System:

• For Parties and Observer States, as well as for United Nations and related
organisations and specialized agencies, the ORS opens for the nomination and
confirmation of their representatives on the following dates:

• 24 June 2024 – 10 November 2024 23:59 (CET)

For admitted intergovernmental organisations and non-governmental organisations,
the ORS opens for the nomination and confirmation of participants on the following
dates:

• Nomination: 24 June 2024 – 4 August 2024 23:59 (CET)

• Confirmation: 19 August 2024 – 10 November 2024 23:59 (CET)

Badge Collection

Upon arrival at the venue for the first time, participants are requested to proceed
to the registration desk to collect badges for access to the conference premises.
Participants must provide the following documents for a badge to be issued:

• The acknowledgement letter sent to the participant from the online registration
system upon successful registration – printed or on a mobile device.

• A valid passport or a nationally approved photo identification card.

The distribution of Blue Zone badges will start on 28 October.

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Blue Zone Registration Centre
Registration Centre Opening Hours and Dates:

- 28 October to 4 November: 09:00 – 18:00

- Pre-sessional Days (4 to 9 November): 08:00 – 19:00

- COP29 Event Time:

- 10 November: 08:00 – 21:00

- 11 November: 06:30 – 21:00

- 12 November: 06:30 – 19:00

- 13 to 16 November: 08:00 – 19:00

- 17 November: Non-working day

- 18 November: 06:30 – 19:00

- 19 to 23 November: 08:00 – 19:00

Pre-printing Badges for Party and UN Delegations

National focal points of Parties and designated contact persons of the UN system
may request that badges be pre-printed for their delegations. They may collect
the badges in advance from the registration counter. The individual collecting the
badges must sign on behalf of the delegates and is responsible for the badges’
proper distribution. This option is available only to delegates who already have a
photo in the system.

Registration Desk Opening Hours:

On the conference dates, the registration counters will open from 08:00 – 19:00.
A detailed schedule, including opening hours for the pre-sessional week, will be
provided in due course.

Entry to Green Zone and Tickets

Tickets for the COP29 Green Zone can be obtained through online registration on a
dedicated platform, set to launch in early November.

Entry to the COP29 Green Zone is open to adults and children aged six and over,
Children need a ticket and must be accompanied by an adult. There is no fee to
access the Green Zone.

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Accommodation
COP29 Azerbaijan is pleased to present an extensive array of accommodation
options to suit various budgets. Baku offers a diverse selection of lodgings, including
hotels, resorts, and serviced apartments, with ratings spanning from two to five
stars.

COP29 Azerbaijan has officially designated Bnetwork as the booking platform

responsible for managing accommodation requests for the event. Bnetwork
will serve as the intermediary with the hotels to ensure that available rooms are
allocated to COP29 participants.

Delegates can access the booking portal and find further information at
cop29 accommodation.bnetwork.com.

It is recommended that larger delegations needing group reservations contact the

Bnetwork booking platform directly and as early as possible to secure preferred
options.
The booking system guarantees stable accommodation rates, allowing for effective
budget planning without unforeseen fluctuations.

While the official accommodation portal has ensured adequate room availability
for COP29 Azerbaijan, participants are encouraged to make their bookings at the
earliest opportunity to prevent potential limitations in availability as the conference
date approaches. Participants are also free to make their arrangements through
different public platforms.

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Transport
Considering the anticipated arrival of thousands of visitors to Baku, a coordinated
transportation plan has been established in collaboration with the COP29 Azerbaijan
Operating Company, the Ministry of Internal Affairs, and the Azerbaijani Land
Transport Agency. This all-encompassing transportation system is designed to
ensure a smooth travel and navigation experience for COP29 participants during the
event.

Overview of the COP29 Transportation System

Delegates attending COP29 will have access to numerous COP29-branded taxis

and over 350 buses facilitating connections between Heydar Aliyev International
Airport and transport hubs in Baku. Moreover, public transport (public buses,
metro, and trains) will be free of charge for all accredited participants. However,
public transportation will not have direct access to the venue, as only dedicated
shuttles will be allowed to enter. Those with acknowledgment letters or accreditation
cards will enjoy complimentary shuttle services between the airport and various
destinations. Additionally, shuttles will provide direct transport to the conference
venue located near the Koroghlu metro station, which serves as Baku’s primary
transport hub.

There will be a dedicated taxi service (Baku Taxi) available at Heydar Aliyev
International Airport in front of Terminal 1 and in the Park & Ride area from where
regular shuttles run to and from the conference venue. Also, Baku Taxis will provide
complimentary taxi services for wheelchair users.

Every embassy will get one parking VAPP to drop-off their guests at the closest Park
& Ride area to the Baku Stadium. Delegates may also order a taxi online by choosing
the COP29 category in the Bolt and Yango apps. They should alight at the shuttle
hub at the back of the Koroghlu metro station, where they can board the metro
shuttle to complete their journey to the stadium.

The transportation system features two main shuttle services designed for effortless
travel during the conference:

Airport Shuttles, operating 24/7, ensure constant connectivity between Heydar

Aliyev International Airport and key transport hubs. Services include Dedicated
Airport Shuttles, Airport Express Public Shuttles, and 24/7 Dedicated Airport Taxis
and Private Transfers.
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Conference shuttles will link transport hubs with the Baku Stadium and other
significant locations from 7:00 to 22:00, while dedicated buses will provide easy
travel between Koroghlu metro station and the Blue Zone.

All shuttle services and public transport are free of charge for COP29 accredited
participants.

Transport Hubs for Conference Travel

COP29 Azerbaijan offers a wide variety of accommodation options, featuring more

than 155 hotels and 20 residential complexes, all ideally situated near transport
hubs to facilitate easy access to the conference venue and other key locations. In
total, 16 transport hubs will be set up in areas with a high concentration of hotels and
residential complexes.

• City Hubs are in central locations with a high density of hotels and business
districts, serving as essential points for shuttle buses and taxis to connect with
delegates. Nine city hubs are situated near major hotels, providing easy access,
and reducing travel time to the conference venue.

• Residential Hubs are located in central areas or close to residential complexes.

These hubs act as vital points for shuttle and taxi services. Seven residential
hubs are planned, with the possibility of expansion if new residences are
included in the accommodation offerings.

Note: To help delegates residing further away from the designated hubs, several
loading zones and shuttle routes will be provided for pick-up and drop-off.

Digital Transportation Map

The Digital Transportation Map is an easy-to-use tool designed for exploring

transport hubs, event venues and zones, accommodation, and other important
locations nearby. It also highlights shuttle pick-up and drop-off points, along
with an option to choose the preferred and most convenient mode of transport,
including walking, to make navigation around the city easier. You can find the Digital
Transformation Map here.

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Additionally, there are dedicated transport operational areas at Heydar Aliyev
International Airport and the Baku Stadium. The maps show the transport areas
at the Blue and Green Zones, including the locations of shuttle buses, Park &
Ride areas, metro shuttles, VVIP staging zones, drop-off points, and other vital
transportation information.

Media
Media Accreditation

All media representatives wishing to cover COP29 must secure accreditation

designated for individuals affiliated with legitimate media organisations recognized
by the United Nations General Assembly. The only official platform for obtaining
accreditation for the conference is the United Nations Framework Convention on
Climate Change (UNFCCC) Online Registration System (ORS).

This guide presents the step-by-step procedure to register for media accreditation
with the UNFCCC Secretariat for COP29.

For detailed responses to common inquiries and summaries of the procedures and
requirements for media representatives attending COP29, see the FAQ.

Green Zone Media Accreditation

COP29 Green Zone media accreditation is intended for journalists representing

global and local media organisations that are officially registered in countries
recognised by the United Nations General Assembly.

The COP29 Green Zone Media Accreditation Portal is the only official platform
through which media can be accredited to the COP29 Green Zone. The application
deadline was 30 October at 23:00 local time (GMT+4).

For detailed, step-by-step guidance and answers to frequently asked questions,

please consult the GZ Media Accreditation Guide and FAQ.

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Radio Spectrum Management Portal

All accredited participants are encouraged to register their radio-electronic

equipment and request a temporary allocation of the radio spectrum through the
COP29 Radio Spectrum Management Portal.

A Technical Guide and User Guide provide details on how the Portal works.

Customs Clearance for Media Equipment

Any media equipment brought temporarily into Azerbaijan must be declared using
the Electronic Customs Services Portal. The declaration must be submitted at least
72 hours before arrival in the country. Upon arriving in Azerbaijan, the following
documents must be presented to the customs officer at the airport:

• Acknowledgement letter

• QR code from the COP29 Radio Spectrum Management Portal (if you are
bringing in radio-electronic equipment)

• Simplified declaration for passengers (hard copy or QR code)

Please refer to these documents for more details:

Temporary Import Declaration Guide

COP29 Tools of the Trade

Media Centre
Continuous operation:

• The Media Centre will remain open 24 hours every day, with reduced services
after 20:00. Entry to the venue from this time (20:00) onwards will only be
permitted upon request to those with a UNFCCC accredited badge.

Closure:

• Concluding operations will provisionally be +2 hours after the final gavel that
concludes the COP.

Official Rest Day:

• The Media Centre will be accessible on Sunday, 17 November upon request and by
confirmation of the IBC Manager only.

Note: The Media Centre is open to accredited media representatives only.

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Catering services
Our catering services for COP29 are designed to provide a diverse range of menu
options that cater to the various dietary needs of attendees. We offer vegetarian,
vegan, gluten-free, dairy-free, and halal choices, ensuring that every participant can
enjoy a delicious and satisfying meal. Our menu is crafted with care and creativity,
combining fresh flavours with a focus on health and balance to appeal to a global
audience.

Central to our catering services is a strong commitment to sustainability. We

recognise the importance of environmental responsibility, especially at COP29,
where sustainability is a primary focus. We prioritise locally sourced ingredients
to minimise food miles and support regional farmers. Our team carefully selects
seasonal products to reduce waste and packaging while maintaining the highest
quality in every dish. Additionally, we avoid single-use plastics and adopt eco-
friendly practices in food preparation, storage, and service, aligning with the event’s
overall goals.

Our experienced team is dedicated to delivering an exceptional dining experience

from start to finish. We ensure seamless service, paying close attention to detail
at every stage, from preparation and presentation to timely meal service. We offer
a variety of catering options, including buffet-style service, meal boxes, coffee
breaks, and canapés, tailored to fit the event’s schedule. Our staff are well-trained
to accommodate diverse dietary needs, ensuring that every participant has access
to safe and delicious meals. We are committed to making the dining experience
smooth, enjoyable, and memorable for all attendees at COP29.

Catering Strategy

• Locally sourced and seasonal products

• Nourishing and nutritious
• Imaginative menus with Azerbaijani and international dishes
• A balanced menu with high quality vegan, vegetarian, and gluten-free options
• Application of industry standards and certifications in catering services
• Clear labelling showing allergy and dietary information
• Affordable and in line with previous COPs

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Blue Zone Catering Facilities

• Food Court
Features a diverse selection of international and local cuisines, including plant-
based, gluten-free, and halal options.

• Grab & Go Stations and Coffee Corners

Conveniently situated for those on the move, these areas offer freshly brewed
coffee, tea, ready-to-eat meals, and light snacks.

Restaurants
Provide a more refined dining experience, showcasing both local and gourmet
dishes, perfect for networking and special occasions.

• Event Halls
Designed to host special events and receptions, complete with full catering
services.

Green Zone Catering Facilities

• Food Court
Offering a variety of international and local cuisines, including plant-based, gluten-
free and halal options.

• Grab & Go Stations and Coffee Corners

Conveniently located for those on the move, offering freshly brewed coffee, tea,
ready-to-eat meals and light bites.

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Catering Portal

A dedicated portal has been created to streamline catering services for COP29. This
unified platform showcases the various catering options available at the event venue,
ensuring convenience for participants.

Attendees in the Green Zone and the Blue Zone can place individual meal orders
through the portal and request services for tea and lunch breaks, as well as snack
provisions for guests.
In the Blue Zone, the following services are provided:

• Open Buffet (breakfast, lunch, dinner)

• Meal Boxes (breakfast, lunch, dinner)
• Canapés and Finger Food
• Coffee Breaks
• Drink Options (alcoholic/non-alcoholic packages)
• Additional Catering Services

In the Green Zone, the following services are provided:

• Meal Boxes (breakfast, lunch, dinner)
• Canapés and Finger Food
• Coffee Breaks
• Drink Options (alcoholic/non-alcoholic packages)
• Additional Catering Services

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Medical Services
General Information

First aid and emergency medical services will be available to all COP29 visitors at the
conference venue. International attendees are strongly encouraged to obtain travel
insurance.

Operating Dates
Medical services will be available from 4 November to 23 November 2024.

Operating Hours
The first aid rooms in the Blue Zone will be open from 08:00 to 22:00. Ambulance
services will be available overnight, with one first aid room operating 24 hours a day.

Emergency Medical Assistance on Call

Medical assistance will be readily accessible within the conference venue.
Attendees can reach out to COP29 staff or visit the nearest first aid room. The
emergency medical assistance number is 103, which can be dialled from both
mobile and landline phones.

Arrival and Departure

Ambulance services will be present at Heydar Aliyev International Airport to provide
medical assistance and facilitate patient transfers to hospital if needed.

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Disclaimer
On-site medical services are intended for immediate first aid and emergency
response. The COP29 organisers are not responsible for any medical expenses
incurred beyond the services provided at the conference venue. Attendees are
advised to consult their personal physician prior to arrival. Our health and safety
policy is accessible here.

Interpretation Services
General Information

Interactio has been designated as the exclusive provider of commercial

interpretation and translation services for COP29 in Azerbaijan.

This collaboration highlights our dedication to guaranteeing that all attendees,

whether in-person or virtual, receive exceptional language support during the
conference.

Interactio will offer a complete range of interpretation services, including both

onsite and remote simultaneous interpretation, along with full technical assistance
for smooth communication. Organisations wishing to provide interpretation and
translation services should contact Interactio directly.

Range of Interpretation Services

• On-site and/or Remote Simultaneous Interpretation (RSI) services are available

for the Blue and Green Zones, with pricing outlined in a rate card.

• Advanced RSI platforms accommodate both in-person and remote attendees.

• A team of skilled interpreters with specialized knowledge and experience in

handling large-scale conferences are on hand.

• Backend support staff will be available throughout the event to ensure smooth
operations.

Booking
To book an interpretation service, please click here.

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Accessibility Services
Accessibility Info Desks
The desks are located in Areas A and C (service hub) in the Blue Zone. Delegates
can inquire here about all accessibility-related issues. An informative brochure in
Braille is available at the Accessibility Info Desks too.

Sunflower Lanyards
Invisible disabilities like autism, speech limitations, hearing impairments, and
cognitive impairments may be indicated by a sunflower lanyard which signals a need
for greater attention, respect, and assistance, though anyone can choose to use
a sunflower lanyard if they feel it is necessary, regardless of whether they have a
disability. They can be obtained at the Accessibility Info Desks.

Quiet Room
Available at the venue (Blue Zone Area C), designed for individuals with special
needs.

Wheelchair Repair
Wheelchair Repair Services are available at the venue (Blue Zone Area C), including
check-ups and technical support.

Charging Stations for Electric Wheelchairs

These are located at the Wheelchair Maintenance Service (Blue Zone Area A). A
charging power bank for electric wheelchairs is also available upon request.

Additional Wheelchair Requests

Please apply to the Accessibility Desk or ask COP29 staff to assist you.

Sign Language Interpretation

Sign Language Interpretation will be provided in Plenary Hall 1 (11-13 November) and
for other spaces will be available upon request. Sign Language Interpreter Services
can be requested in advance to assist delegates who are deaf or hard of hearing.

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Venue Accessibility
The venue is barrier-free for people with disabilities, and features ramps, lifts,
accessible wayfinding signage in Braille, tactile maps, luminous stickers on
doorframe edges and stairs, induction loops in conference rooms, accessible
lavatories, and accessible parking.

Accessible Transport
Accessible taxis, buses, and other shuttle services (metro) will be available to meet
delegates’ transportation needs. Please indicate any disabilities or special needs on
the registration form.

Please contact the number below by direct call or WhatsApp to make accessibility-
related requests during the COP29: +994 10 252 57 80

Sustainability
Mission

At COP29, we are committed to promoting sustainability across all aspects of the

event, minimising environmental impact, and enhancing public engagement in
climate action by championing inclusivity and accessibility.

Sustainability Commitments

• Promote sustainable practices such as reducing single-use plastics,

encouraging eco-friendly transportation, and implementing environmentally
responsible procurement.

• Achieve carbon neutrality by minimizing greenhouse gas (GHG) emissions

through renewable energy, energy efficiency, and offsetting unavoidable
emissions.

• Ensure transparency in decision-making and accountability for commitments,

with regular updates on progress toward sustainability goals.

• Make the event accessible to everyone, regardless of physical abilities or socio-

economic backgrounds, focusing on youth, women, and underrepresented
groups.

• Prioritise health, safety, and well-being in all COP29 activities.

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• Create a positive legacy by supporting local sustainability initiatives and investing
in long-term infrastructure for ongoing climate action.

• Build partnerships with governments, organisations, civil society, and the private
sector to tackle climate change and further sustainability efforts.

Sustainability Targets

• Net-Zero Carbon

Achieve carbon neutrality across the full range of greenhouse gas (GHG)
emissions.

• Mobility

Utilize 160 electric buses, establish 17 km of micromobility lanes, and ensure

50% of the taxi fleet is hybrid or electric.

• Energy
Source grid power from renewable resources and use on-site energy from 100%
carbon-neutral hydrated vegetable oil (HVO).

• Legacy

Implement climate education curricula for secondary school students and

incorporate environmental, social and governance (ESG) principles into local
business practices.

• Procurement

Ensure 100% of strategic vendors have environmental plans and source 80%
of food locally.

• Community Engagement

Support local sustainability initiatives promoted by COP29.

• Waste

Divert 100% of waste from landfills through comprehensive waste separation and
composting efforts.
• Capacity Building
Train 100% of staff, vendors, and volunteers in sustainability, with broad access
to online training courses.

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General information
Baku

Baku, the capital of Azerbaijan, is a fascinating blend of old and new, offering a
unique mix of history, culture, and modern development. Situated on the western
coast of the Caspian Sea, Baku is the lowest-lying national capital in the world, at
28 metres below sea level. The city has green parks, historic buildings, and first-
class restaurants. Key attractions include the medieval walled city with the Maiden
Tower and Palace of the Shirvanshahs, Nizami Street, the seafront boulevard, and
the Azerbaijan Carpet Museum. The city also offers a vibrant nightlife with a range
of restaurants, cafés and pubs. There are some fascinating sights not far from the
city including the ancient cave drawings at Gobustan, the Burning Mountain, the
Ateshgah Fire Temple, and Mud Volcanoes.

Climate

November in Baku is often characterized by cold, rainy and windy days tempered by
cold sea breezes in the evening. Daily temperatures in November average between
10 degrees Celsius (50 degrees Fahrenheit) and 15 degrees Celsius (59 degrees
Fahrenheit). Overnight temperatures average between 5 degrees Celsius (41
degrees Fahrenheit) and 10 degrees Celsius (50 degrees Fahrenheit).

Time Zone

Baku local time is Azerbaijan Standard Time (AZT), which is GMT+4.

International Dialling Codes

The country code for Azerbaijan is 994. For calls to Baku from overseas, use the
international access number +994.

Call Centre

A call centre provides support through a traditional phone call service, while a chat
function on the official website and available through WhatsApp and Telegram also
supports delegates by answering conference related questions.
The Call Centre operates from 4 November to 23 November, with a 24-hour service
during the COP29 and limited hours on preceding and subsequent days.
For calls, please use the *1029 short number. Access to the chat function is available
on the COP29 official website or through QR codes at the information desks and
centres.

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Emergency Numbers

Fire: 101
Police: 102
Ambulance: 103
Unified Emergency Number: 112 (can be used for all emergencies, including
police, fire, and medical assistance)

These numbers are crucial for immediate assistance in any emergency situation in Baku.

Electricity Supply

Plug Types: C and F

Voltage: 220V
Frequency: 50Hz

Type C: Also known as the standard Euro plug, it has two round pins.
Type F: Also known as Schuko, it has two round pins with two earth clips on the side.

Visitors may need a plug adapter to fit their devices into these socket types if they are from
countries with different plug standards. Additionally, it’s advisable to check if your electronic
devices are compatible with the 220V voltage to avoid any damage.

Currency, Banking and ATMs

Currency: Azerbaijani manat

Symbol: ₼
ISO Code: AZN
Subunits: 1 manat = 100 qapiks
Banknotes: Common denominations include 1, 5, 10, 20, 50, and 100 manats.
Coins: Common denominations include 1, 3, 5, 10, 20, and 50 qapiks.

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The Azerbaijani manat is the official currency used in Baku and throughout
Azerbaijan. Banking hours are generally from Monday to Friday (09:00-18:00) with
some exceptions.
Automatic teller machines (ATMs) are located throughout Baku and major credit
and debit cards are widely accepted. Most major currencies can be exchanged at
commercial banks, and at International Heydar Aliyev Airport. Some hotels also have
multi-currency ATMs.

Restaurants

There is a diverse range of restaurants in Baku showcasing a wide variety of

cuisines, many within walking distance of hotels and official venues.

Shopping Hours

Shops in Baku are generally open from 09:00 to 22:00.

Wi-Fi in Baku

Free Wi-Fi is available in public spaces and parks across Baku, including the 28 May
Mall, Ganjlik Mall and Crescent Mall.

Taxi Services

Major taxi companies in Baku are Baku Taxi, Bolt, Uber, and Yango.

Car Rental Services

COP29 provides a variety of affordable car rental options suitable for every budget.
In Baku attendees can choose different types of vehicles, including sedans,
hatchbacks, SUVs, business-class cars, minibuses, buses, and chauffeur-driven
cars.

Rent a Car Baku has been selected as the official partner to supply vehicles to
COP29 guests and handle related inquiries.

Delegations can find the booking portal and further information on this website.

Large delegations that need group bookings should reach out to the transportation
service provider directly to secure their preferred vehicles as soon as possible. The
booking system ensures consistent pricing for vehicles, enabling better budget
planning without unexpected costs.

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While the booking portal offers a wide selection of vehicles for The COP29,
attendees are encouraged to finalise their bookings early to prevent any availability
issues as the conference date approaches.

Delegates can book vehicles through Rent a Car Baku and also coordinate easily
with other car rental services.

Driving

Visitors to Baku are allowed to drive on their overseas licence as long as it is current
and they have not been disqualified from driving in Azerbaijan or elsewhere. The
overseas licence must be carried when driving. If the licence is not in English, an
English translation or an International Driving Permit must also be carried.

In Azerbaijan, vehicles are driven on the right.

Smoking

Azerbaijani law prohibits smoking in enclosed public places including workplaces,

shopping centres, hotels, restaurants, and airports. Smoking is also prohibited
on public transport. If you wish to smoke, please use a designated smoking area.
Delegates may be fined if they smoke in a non-smoking environment. Smoking areas
are available for delegates at the meeting venue and will be clearly indicated.

For further information and directions, speak to staff at the COP29 Information
Desks.

Places of Worship

Information about places of worship in Baku can be obtained from a hotel concierge
and Information Centres.

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Information Centres

Nine information centres will be operating during the COP29 across Baku and at the
airport to enhance the visitor experience.

The centres will provide essential information, guidance, and assistance to visitors
and delegates attending COP29. They will be located at:

1. Nizami Street
2. Seaside Boulevard
3. Sea Breeze
4. Port Baku
5. Heydar Aliyev Palace
6. Ahmad Rajabli area
7. Koroghlu metro station
8. Airport, Terminal 1
9. Airport, Terminal 2

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Wayfinding and Navigation

A temporary event-related wayfinding system will assist visitors to find their way from
the shuttle bus hubs and pick-up and drop-off points to the nearest hotels.

Digital navigation of the city is available and includes COP29 venues, all shuttle bus
hubs and pick-up and drop-off points, and other places of interest.

Digital navigation is available within the venue as well, and offers a route planning
function.
Both maps are available on the COP29 official website or through QR codes at the
venue and at information desks and centres.

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Social Media and Key Contacts
Website and Social Media

Stay connected with the latest updates and engage with us through our website and
social media channels:

Website: www.COP29.az
Facebook
X
YouTube
Instagram
LinkedIn
TikTok

Key Contacts

Access COP29 email groups and contact details for any inquiries and assistance:
For general enquiries: [email protected]
For media enquiries: [email protected]
For conference media services: [email protected]
For booking enquiries: [email protected]
For accommodation enquiries: [email protected]
For transportation enquiries: [email protected]
For catering enquiries: [email protected]
For medical service enquiries: [email protected]
For visa enquiries: [email protected]
For accessibility enquires: [email protected]
For sustainability enquiries: [email protected]
For logistics enquiries: [email protected]
For car rental service enquiries: [email protected]
To participate in the Green Zone: [email protected]
For Delegation services: [email protected]

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