Khaled Mohamed Elemam Ali Email: khaledelemam08@gmail.
com
IT SPECIALIST LinkedIn: www.linkedin.com/in/khaled-el-emam
PHONE: 01093963155
PROFILE
Highly skilled Network Engineer with a strong background in providing technical support and troubleshooting for
diverse computer systems. Well-versed in security standards and optimizing usability. Proven ability to work
independently and efficiently resolve concerns.
EDUCATION
Faculty Of Computers and Information IT Dept [2018 – 2022]
[Mansoura University]
WORK EXPERIENCE
[ Ibnsina pharma Company ] [ IT HELPDESK Engineer ]
[2023]– [present]
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical
issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
SQL Database admin.
[ STENG JEANS ] [ IT SPECIALIST ]
[2024] –[Present]
Establishes and maintains network performance.
Builds net configurations and connections.
Troubleshoots network problems.
IP address auditing.
Establishes networking environment by designing system configuration and directing system
installation.
Defines, documents, and enforces system standards
Tools
Veeam backup
TrueNas storge
Mikrotec firewall
FortiGate (NSE4)
Retail pro9.
Virtualization
SKILLS
Excellent knowledge of Networking – TCP/IP, Switching, NAT/PAT, VPN.
Excellent Good Knowledge of Routing Protocols OSPF, EIGRP, BGP, IS-IS.
Very Good Knowledge of Windows Server 2K12,2K16.
Good Knowledge of Network Automation and Programmability.
Demonstrate effective troubleshooting methodologies and help desk best practices.
COURSES CERTIFICATES
- N + |Udemy
- CCNA 200-301 |Raya Academy. CCNA | CompTIA.
- CCNP|Raya Academy CCNP | CompTIA.
- MCSA |Raya Academy. MCSA | CompTIA.
- Cloud (Az 900) |Raya Academy. Cloud | CompTIA.
- FortiGate (NSE4) online course
PERSONAL INFO
- Residence: Cairo , Egypt
- Gender: Male
- Date of Birth: 29th of APR 2000
- Military service: Performed
- Experience : 3 years
