ARUN D
Key Account Manager | Customer Success | Project Management | Business Development
[email protected] 8971829474
Highly motivated professional with 7+ years of experience & successful career as Key account manager,
customer success, Project Management, supplier query management and Corporate Business unit, Exposure in
devising and implementing strategies ensure achievement of business targets.
WORK EXPERIENCE
MediBuddy (Sep’17 - Present)
Senior Specialist (Corporate Growth) (Oct’22 - Present)
▪ Managing the existing clients accounts, serving as the primary point of contact and building strong
relationships with the key decision makers.
▪ Playing a crucial role in driving client retention and building strong relationships with brokers, insurer
and other stakeholders.
▪ Driving all aspects of partner relationship with new accounts onboard, negotiating deals and
commercials, leading contract discussions for the entire team.
▪ Collaborate cross functionally to work closely with customer to mine existing accounts and achieve
revenue while keeping client satisfied and engaged with product and services.
▪ Drive Business volume by ensuring growth of business from key partners by adding new products by
upselling and cross selling, running campaigns and taking up necessary initiatives.
▪ Conduct regular account reviews to assess client satisfaction, identify areas of improvement and
propose appropriate enhancement to meet client’s needs.
▪ Expand and grow client account by identifying upselling and cross selling opportunities based on deep
understanding of client business objectives.
▪ Develop and execute account growth strategies, including the account penetration plans, to achieve
revenue targets and drive business growth.
▪ Promote client development and build relationships with prospective clients through office visits,
presentations and negotiations etc.
Business Specialist (Account Management) (Oct’19 - Sep’22)
▪ Relationship management with a set of customers and helping them with all their requirements from
the product and services.
▪ Responsible to oversee the relationship with the clients and the responsible for obtaining and
maintaining long term key customer by comprehending their requirements.
▪ Prepare the regular reports to progress and forecast to internal and external stakeholders using the key
accounts metrics.
▪ Support of the analytics division with lead qualifications, presentations, proposals, sales strategy and
competition information to provide impactful sales support.
▪ Handle escalation by collaborating effectively with internal teams and the customer.
▪ Preparing different kinds of reports, dashboards, Utilization flow, data reconciliation & processing
accordingly.
▪ Monitoring the existing corporate accounts in the Sales Funnel in close by co-ordination with the
respective Key account managers and sales head.
▪ Co-ordinating with internal cross functional teams to ensure customer success offers a consistent and
seamless service to a concurrent base of active customers.
Associate & Senior Associate (Supplier Query Management) (Sep’17 - Sep’19)
▪ Experienced in handling the End-to-End ownership of Supplier Query Management.
▪ Customer Satisfaction and Excellence is being the key and to make sure same will be delivered to
customers.
▪ Interacting with the PAN INDIA providers/stakeholder and resolving the queries.
▪ Quality Check and preparing KPI dashboard.
▪ Resolving supplier Escalation queries through Telephone and emails.
▪ Work on exceptional invoices and PO’s & Supplier Balance Reconciliation.
▪ Identifying the gaps and highlighting it to respective stake holders in order to meet the SLA.
▪ Pulling reports from various applications and consolidating the data for the management view.
▪ Identifying the Root cause analysis to fix the issue permanently.
▪ Good Interpersonal skills and the ability to communicate at all levels including corporate and
management.
Skill Set
Team Building and Leadership
Communication and Collaboration
Negotiation Skill
Problem-solving
Client Handling & relationships
Operation Management
Strategic Planning
Decision making and Visionary
Technical Skills
▪ Experienced in Google sheets / slides /PPT
▪ Knowledge in Excel Functions and Macros Common Task.
▪ Data Import/Export, Cell/ Relative/ Absolute Referencing in Excel
▪ V lookup, X lookup, Pivot Tables, macros with advance features and creating different kind of report
with MIS tools
▪ CRM tools, Network portal
Education
MBA - Master of Business Administration (2015-17)
K.S School of Engineering and Management, Bangalore. Visvesvaraya Technological University
Successfully completed the course through regular education & Specialization in Finance & Marketing
B.COM - Bachelor of Commerce (2011-15)
BES Degree College, Jayanagar, Bangalore University.
Successfully Completed the course on regular basis & Specialization in Accounts.
Languages Known
• ENGLISH
• HINDI
• KANNADA
• TELUGU
• TAMIL
